Jobs at Djinni

Cargofy is building the AI-native operating system for global freight. Cargofy deploys autonomous AI agents that automate procurement, dispatching, negotiations, operations, tracking, and workflows for carriers, shippers, and 3PLs across the US, Europe, and Asia. Our platform processes 100,000+ loads per day and hundreds of thousands of real-time events — replacing manual logistics with fully autonomous AI.

We need an Integration Engineer (PHP/Laravel) to build and maintain the connectors that plug our AI agents into the systems logistics runs on — load boards, TMS platforms, telematics, finance, e-sign, and communication services. The catalog is large and growing constantly: there will always be a next connector.

Why This Role Matters

Our AI agents are only as capable as the systems they can reach. An agent that finds loads needs load boards like DAT. An agent that negotiates needs telephony and email. An agent that files documents needs e-sign. Every connector you ship gives every agent on the platform a new capability — and every customer gets it within days.

What You Will Do

• Build and maintain integrations with third-party systems: load boards, TMS and ERP platforms, telematics/ELD providers, LTL carriers, finance and e-sign services, messaging and telephony
• Design connectors that survive the real world: rate limits, flaky third-party uptime, breaking API changes, retries/backoff, idempotency
• Build two-way sync flows — loads in, statuses and documents back out — where the customer's system stays the system of record
• Wrap legacy APIs (SOAP/XML, government e-services) into clean internal interfaces our agents consume
• Own connector health: monitoring, alerting, and recovery for integrations processing events at scale

Tech Stack

• PHP 8.x — strong OOP, PSR standards, clean code
• Laravel — queues (Redis + Horizon), jobs, events, service container
• REST, OAuth2, webhooks; SOAP/XML for legacy APIs
• PostgreSQL, event-driven architecture
• PHPUnit, CI/CD pipelines, Docker

Who You Are

• 3+ years of production PHP/Laravel experience, with real third-party API integration work behind you
• You treat other people's APIs as a hostile environment — you design for failure, not the happy path
• You can read undocumented or badly documented APIs without waiting for support tickets
• Independent and proactive — a new connector is a project you scope and ship, not a task you receive
• Logistics domain experience (TMS, load boards, ELD) is a strong plus, not a requirement

Why Cargofy

• Your connector ships to production within days and immediately powers AI agents used by thousands of logistics companies
• Work at the frontier of applied AI — the integrations you build are what lets our agents make real phone calls, book real loads, and file real documents
• Competitive compensation + stock options for top performers
• Clear OKR system, strong engineering culture, and a team that ships daily
• Remote-first with offices in Kyiv, Warsaw, and Houston

PayGames is a one-stop solution for running an online business while benefiting financially. We provide comprehensive B2B solutions, enabling businesses to integrate online payments seamlessly in just one step. As a dynamic and forward-thinking Holding, we embrace flexibility and innovation, encouraging fresh ideas for product and process improvements.
We are looking for experienced International Counsel to join our team!

Requirements:

• 2+ years of experience in international companies or as an in-house lawyer.
• Experience in IT, fintech, payments, consulting, iGaming, or digital business.
• Strong knowledge of contract, corporate, financial, and related areas of law.
• Experience in legal research and analysis of complex legal matters.
• Excellent drafting and negotiation skills.
• Ability to identify risks and provide practical legal solutions.
• Ability to work independently and manage multiple priorities.
• Upper-Intermediate+ English (spoken and written).
• Understanding of the payment industry will be a plus.

Responsibilities:

• Drafting, reviewing, negotiating, and approving contracts and legal documents.
• Assessing and mitigating legal risks related to company operations.
• Conducting legal research and preparing recommendations for management.
• Assisting with legal issues in different jurisdictions.
• Completing questionnaires, collecting documents, and communicating with partners, regulators, and authorities.
• Working closely with product, tech, compliance, support, and business teams to resolve legal matters and support business.

We are looking for a Head of Design to lead and scale the design function within a product-focused iGaming company. This role is about more than aesthetics — it is about building a strong visual identity that earns user trust, creates emotional engagement, and directly impacts key business metrics such as conversion, retention, and revenue.

You will drive design strategy, shape user experience, and build a high-performing team capable of delivering scalable and high-impact solutions.

🎯 Key Responsibilities

• Design and continuously improve mobile-first user flows with a focus on conversion and usability.
• Use design as a performance lever to increase FTD, retention, and ARPU.
• Launch and iterate UX/UI experiments based on data and A/B testing results.
• Apply best practices from iGaming and crypto industries to improve product performance.
• Leverage game design principles to enhance emotional engagement and user retention.

• Own, develop, and scale the design system to support fast product growth.

   

👥 Team Leadership

• Build and manage a team of designers (UX, UI, Motion, Visual), including both in-house and contractors.
• Mentor team members and elevate overall design quality and thinking.
• Establish efficient design processes: reviews, standards, workflows, and rituals.
• Foster a strong design culture focused on ownership, quality, and continuous improvement.

💡 Requirements

• 5+ years of experience in design within iGaming, crypto, or other high-conversion digital products.
• 2+ years in a Lead or Head of Design role with responsibility for business impact and team development.
• Proven experience delivering products end-to-end — from concept (0 to 1) to scaling.
• Deep understanding of UX principles specific to iGaming or crypto products.
• Strong knowledge of game design mechanics and emotional engagement strategies.

• Ability to analyze A/B test results and measure the impact of design decisions (CR, Retention, LTV).

   

🎁 What We Offer

• 💰 Competitive compensation.
• ⚡ Challenging and high-impact tasks that drive professional growth.
• 💼 Strong senior-level team and collaborative environment.
• 🚀 Fast decision-making and minimal bureaucracy.
• 🏡 Remote-first setup — work from anywhere or visit the office.
• 🎓 Investment in learning: courses, certifications, and internal knowledge sharing.
• 🍻 Healthy work-life balance: no overtime, no micromanagement.
• 💻 Modern equipment: MacBook, Starlink, PowerBank.
• 👶 Bonuses for maternity leave and childbirth.
• 🔔 Additional internal perks and benefits.

​The company is a leader in the Search Arbitrage market with over 20 years of experience in traffic. Unlimited budgets, a large creative team, automation of fillings and campaign management, an internal development team. Our goal is to make the media buying process as comfortable as possible and free buyers from constant checking of their advertising campaigns.
Right now we are looking for a buyer - an expert in TikTok Search. We value your experience and are ready to pay for it.

Why you'll love us:
- ​Infrastructure & Tech: Own development, autofills, unlimited budgets and agency accounts.
​- Creative Power: You have a personal Creative Producer assigned to you. He is your bridge to the creative department, who generates and implements your ideas every day.
- ​No Micro-management: We value expertise. Team Lead is support and analytics, not control of every click.
​- Scale: The opportunity to quickly grow to Team Lead.

​Your challenges:
- ​Scaling and optimizing RC in TikTok Search.
-​ Searching and testing new offers/approaches (we provide resources - you provide results).
-​ Maximizing ROI/Profit and working with reporting.

​Our ideal candidate:
- ​Has 1+ year of experience with TikTok (Search/RSOC - 6+ months required).
​- Confidently manages 20+ accounts simultaneously.
​- Understands how to maintain high ROI on large volumes.
​Leadership experience or creative skills would be a plus.

We offer:

- 20 working days of vacation (not calendar days);

- Additional paid leave for family events;

- 10 days of sick leave with medical certificate + 3 Sick days without MC;

- Professional courses;

- Remote/Hybrid/Office formats;

- Flexible start time between 8:00 and 10:00;

- Modern offices in Prague&Warsaw;

- Top equipment;

- Paid tools and programs;

- Participation in professional conferences fully-paid by the company.

You get:

- Rate + % of profit (discussed individually)

We are waiting for your feedback)

Attention! The company has a referral program - you can recommend a candidate for a bonus of up to $500 🙌

RemotePass is a leading global platform transforming the way businesses access and manage top talent. Recognized as one of G2’s Top 100 Fastest Growing Software Products, we’re on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.

By streamlining global hiring, onboarding, payroll, and compliance, RemotePass empowers organizations to build high-performing remote teams. Our platform is designed to improve the lives of millions of workers worldwide by providing them with unprecedented opportunities to connect with global employers and reach their full potential.

We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.

AI–Native Product Team

The Role

As a Senior Fullstack Engineer on one of our new AI–native squads, you will own entire features from database to UI. Our stack runs on AWS with PHP/Laravel and Node.js/NestJS powering the backend services, and React with TypeScript on the frontend. You will be expected to leverage AI coding assistants, automated testing tools, and generative AI workflows as core parts of your daily process—not as occasional novelties.

What you will be responsible for:

• Own and deliver features end–to–end across the full stack (backend services, APIs, frontend interfaces, and data layers)
• Design, build, and operate production systems in a payroll domain where correctness and reliability are non–negotiable
• Use AI coding tools (e.g., Claude Code, Cursor, Copilot) as a daily force multiplier for writing, reviewing, and refactoring code
• Write and maintain automated tests with AI–assisted generation, aiming for high coverage with minimal manual effort
• Participate in lean team rituals: async–first communication, lightweight code reviews, and continuous deployment
• Collaborate closely with product and design in a small squad to scope, estimate, and prioritize work
• Contribute to defining and evolving our AI–augmented engineering practices and toolchain
• Take shared ownership of operational concerns: monitoring, alerting, incident response, and on–call rotations

What We Are Looking For

Must–haves:

• 5+ years of professional software engineering experience with meaningful exposure to both backend (PHP or Node.js) and frontend (React/TypeScript) development
• Strong proficiency in our core stack: PHP/Laravel and/or Node.js/NestJS on the backend, React with TypeScript on the frontend
• Hands–on experience with AWS cloud infrastructure, relational databases, and API design (REST or GraphQL)
• Demonstrated comfort with AI–assisted development workflows—you already use AI tools regularly and can articulate how they change your process
• Strong fundamentals in testing: you know when to write a unit test, an integration test, or lean on AI–generated test suites
• Excellent async written communication—you document decisions, write clear PRs, and can drive alignment without meetings
• Ownership mindset: you do not wait for someone else to write the migration, fix the flaky test, or update the runbook

Nice–to–haves:

• Experience in payroll, HR tech, or fintech domains where precision and compliance matter
• Familiarity with prompt engineering, AI agent frameworks, or building LLM–powered features into products
• Experience migrating or integrating between PHP/Laravel and Node.js/NestJS services
• Experience working in small, high–autonomy teams (startups, platform teams, or similar)
• Background in QA or testing automation—understanding quality from first principles
• Contributions to developer tooling, CI/CD pipelines, or internal platform improvements

Why This Role Is Different

We are not adding “AI” to a job title for marketing purposes. We are restructuring our entire
engineering organization around a thesis: small teams of strong fullstack engineers, deeply
integrated with AI tools, can outperform larger traditional teams in speed, quality, and developer
satisfaction.

What this means in practice:

• You will not hand off work to a separate QA team—you own quality, aided by AI–powered testing and code review
• You will not wait on a backend engineer to build your API—you build the whole feature
• You will have real input into the tools and workflows the team adopts—this transformation is being built collaboratively
• You will work in a team of 2–3, not 5+, which means less coordination overhead and more building time

Benefit offerings include:

• 20 paid vacation days annually
• Paid public holidays based on your country of residence
• Unlimited sick leaves
• Comprehensive premium health insurance coverage

We’re looking for a C++ Software Engineer to join a small, highly focused team building FinishLynx 2.0 - a complete modernization of the world’s leading photo-finish timing system.
 

Our software is used at major athletic competitions worldwide, where precision down to thousandths of a second matters.

You’ll work at the intersection of high-performance systems, real-time processing, networking, and hardware integration.

What You’ll Work On:

• Develop and maintain a high-performance C++ backend handling:
  • timing logic
  • camera communication
  • real-time image streaming
• Build features for a cross-platform desktop UI using C# and Avalonia
• Design and implement low-level network protocols (TCP/UDP, binary communication)
• Integrate with specialized hardware:
  • high-speed cameras
  • timing sensors
  • scoreboard systems
• Collaborate on architecture decisions for a modern, scalable codebase
• Ensure reliability through testing and performance optimization

Requirements:

• Strong experience with modern C++ (17 or later)
• Solid understanding of:
  • multithreading & concurrency
  • low-level networking (TCP/UDP, sockets)
• Experience working on system-level or performance-critical applications
• Familiarity with Linux or cross-platform development
• Experience with CMake or similar build systems

Nice-to-Have:

• Experience with hardware integration (cameras, sensors, serial protocols)
• Background in real-time or embedded systems
• Knowledge of image processing or computer vision
• Experience with desktop UI frameworks (Avalonia, WPF, Qt)
   

Benefits:

• 4 weeks of paid vacation per year 
• Flexible working hours 
• Medical insurance for your peace of mind
• Professional development support - Launch Labs covers courses, training, and skill growth
• An exciting, collaborative, and innovative team environment
• Fully remote work, with freedom and flexibility

We are looking for a Business Analyst  with experience in Microsoft Dynamics Business Central to join our team. This role involves close collaboration with business stakeholders, analysis of processes, and implementation of ERP solutions.
 

🔧 Responsibilities

• Analyze and document business requirements
• Gather and formalize functional requirements
• Configure and support Microsoft Dynamics Business Central
• Participate in ERP implementation projects
• Communicate with stakeholders and end users
• Prepare documentation (BRD, SRS, user stories)
• Participate in testing and go-live activities
• Provide post-release support
   

✅ Requirements

• 3+ years of experience with Microsoft Dynamics Business Central (or NAV)
• Understanding of business processes (finance, supply chain, sales, procurement)
• Experience in writing business and technical documentation
• Experience in ERP implementations
• Strong communication skills
   

➕ Nice to have

• Experience with AL development or understanding of BC customization
• Experience with system integrations
• Microsoft Dynamics certifications 

We're a fast-growing tech company building modern, innovative digital products — and we're looking for a Full-Stack Developer to join our team in Lviv. If you're comfortable on both sides of the stack, enjoy owning features end-to-end, and want to work in a team that values engineering quality, we'd love to hear from you.

What you'll be doing

You'll work as part of a cross-functional team to build and maintain full-stack features — from crafting responsive, user-friendly interfaces to designing scalable server-side architecture and APIs. Our frontend stack includes React, Next.js, TypeScript, Redux, GraphQL, SCSS, Material-UI, and Webpack. On the backend, we work with Node.js, Express, NestJS, PostgreSQL, MongoDB, JWT, Socket.IO, AWS (DynamoDB, S3, EC2), Firebase, and Heroku. We also integrate with third-party services such as Twilio, SendGrid, Google Maps, MapBox, and WebRTC.

What we're looking for

Frontend

• Solid experience with React and modern React hooks
• Confident use of modern JavaScript (ES6+) and TypeScript
• Strong command of HTML5, CSS3, and SCSS
• Experience with Redux or other state management tools
• Ability to build responsive, cross-browser compatible layouts

Backend

• Solid hands-on experience with Node.js
• Practical experience with Express.js and/or NestJS
• Experience working with ORM tools
• Proficiency in SQL databases (MySQL / PostgreSQL) and NoSQL databases
• Experience designing RESTful APIs and integrating with third-party services

General

• Experience with Git and version control workflows
• Ability to work across the full product lifecycle — from feature design to deployment
• Responsible, self-motivated, and comfortable working both independently and as part of a team

What we offer

• Full-time, in-office position in Lviv
• Official employment and a competitive salary based on your skills and experience
• Company-provided equipment
• A well-structured work schedule
• A friendly, supportive team and a comfortable office environment
• Mentorship and guidance from experienced colleagues
• Interesting and technically challenging projects to grow on

How to apply

Send us your CV — we review every application and get back to candidates promptly. This could be the start of something great.

We are looking for a Trainee / Junior Sales Manager aspiring to become a sales professional and ready to grow in Lead Generation and Full-Cycle Sales. You’ll work closely with a seasoned mentor, follow an internal training program, and benefit from established processes and strategies developed by the sales team.

Requirements

🔹Driven to grow in Lead Generation and Full-Cycle Sales
🔹Upper-Intermediate English is a must (writing and speaking)
🔹Advanced planning and critical thinking skills
🔹Superb(!) interpersonal and communication skills
🔹Proactive approach to solving tasks
🔹Result-driven mindset

Will be a helpful

🔹Education or any experience in B2B Sales
🔹General understanding of software development

Responsibilities

🔹Follow the individual training program and gradually grow in one of two directions — Lead Generation or Full-Cycle Sales
🔹Generate leads using various channels (including resources like Upwork and LinkedIn)
🔹Develop relations with potential clients to find how we can help them achieve their goals
🔹Work with team managers to develop the best-selling strategy for every team and domain
🔹Research and employ new channels and strategies as a part of sales department effort
🔹Learn from technology experts, contribute to selling points and proof-of-expertise materials
🔹Work on completing all milestones on your path to becoming an expert in your chosen direction
🔹Break and improve the process when it is necessary and be your best self! ;)

We offer

🔹Individual mentoring, sharing knowledge to polish your skills and support your growth in either Lead Generation or Full-Cycle Sales
🔹Opportunity to work with potential clients from the US, EU, UK, Canadian and Australian markets
🔹Cutting-edge sales workflow and processes focused on continuous improvement and innovation
🔹Open environment and support that facilitates professional freedom and growth
🔹Compensation that scales with your skills and experience

Benefits

We offer several benefits for the team members to improve their quality of life and help with achieving professional development goals.

Professional

🔹Compensation for professional certifications, courses, IT conferences, and events
🔹Individual and group English classes with native-speaking teachers from US & UK

Quality of life

🔹Our processes are tailored to enable remote work and flexible work schedule
🔹You can choose from a selection of hardware either it is Apple, or PC devices
🔹There are also frequent team retreats, leisure activities, and holiday celebrations
🔹Gifts on personal and professional anniversaries and movie nights
🔹21 paid days off and 11 national holidays throughout the year to travel and rest
🔹We compensate some expenses on recreational activities, including various sports, dance lessons, and yoga sessions
🔹Partial reimbursement for medical expenses
🔹You are a part of a team, we help each other when life knocks one of us down 🤠

We are driven to be the best, grow, improve, and innovate. We would welcome a like-minded person to become an invaluable part of our team!

Follow our social media — Instagram, Facebook, Linkedin, YouTube
Visit our website and learn about the company’s portfolio and technologies 💻

We are looking for a Customer Care Specialist with experience in payments, fintech, or iGaming environments to support merchants and partners with payment-related inquiries and operational issues.

You will act as the primary point of contact for customers, working closely with the Payments, Risk, and Finance teams to investigate transactions, resolve payment issues, and ensure a smooth customer experience.

Responsibilities

• Provide daily support to merchants and partners via chat, email, Telegram, and other communication channels.
• Investigate payment-related issues, including declined, pending, or failed transactions.
• Analyze transaction statuses across internal payment gateway systems and provider platforms.
• Communicate with payment providers, banks, and partners to resolve transaction-related inquiries.
• Monitor payment performance and identify issues affecting approval rates.
• Assist merchants in understanding payment errors, statuses, and processing flows.
• Act as a liaison between merchants and payment providers to ensure timely issue resolution.
• Escalate complex cases to relevant internal teams when necessary.
• Maintain accurate records of investigations and resolutions.
• Contribute to process improvements and customer satisfaction initiatives.

 Requirements

• Experience in Customer Support, Customer Care, Payment Operations, Merchant Support, or a similar role.
• Background in payments, fintech, iGaming, e-commerce, or online payment processing.
• Understanding of payment transaction flows, card payments, and payment gateways.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English (written and spoken).
• Ability to work with multiple systems and manage several cases simultaneously.
• Attention to detail and a customer-focused mindset.
• Ability to work independently and collaborate with cross-functional teams.

 Nice to Have

• Experience working with payment service providers (PSPs), acquiring banks, or payment gateways.
• Knowledge of fraud prevention, risk management, or chargeback processes.
• Experience using CRM, ticketing, or payment monitoring tools.

• Familiarity with iGaming payment operations.

   

Working Hours

• This role supports North American clients, so candidates should be comfortable working evening hours and collaborating across different time zones: 3:00/4:00 PM – 11:00/12:00 AM Kyiv time 

   

 What We Offer

• Opportunity to work in a fast-growing fintech/iGaming environment.
• International team and dynamic work culture.
• Professional growth and development opportunities.
• Exposure to modern payment technologies and global payment providers.
• Stable long-term cooperation.
• Supportive and collaborative team environment.
• 20 paid vacation days per year.
• 10 paid sick leave days per year.
• Competitive compensation package.
• Remote work opportunity.

Niko Technologies is an e-commerce technology company specializing in the development of modern, scalable websites and online stores for businesses across various industries. Our mission is to help companies grow online by delivering user-friendly, high-performance, and conversion-focused digital solutions.

We invite you to join an IT company that creates and develops e-commerce platforms, custom websites, and digital products using modern technologies and best development practices.

We are currently looking for a motivated, creative, and experienced Project Manager to join our development team and help drive the successful delivery of web and e-commerce projects.

Reasons to join us:

• A globally focused company with the best career prospects;
• Highly professional, interesting and motivating work environment;
• Opportunity to participate in viable projects and improve your skills;
• More chances to step up!
• Flexible work schedule (Mon-Fri);
• Competitive salary and bonuses.

As a Project Manager you:

• Define product vision and strategy;
• Lead the release process and coordinate all activities required to bring the product to market;
• Generate, develop and curate new ideas;
• Define requirements for each feature;
• Manage from concept to design, sample making, testing, forecasting, cost, and promotion;
• Conduct product presentations to customers/investors/partners;
• Seek out new partners, negotiate.

What you will need:

• 5+ years of product management experience in IT;
• Fluent written and spoken English, including technical writing skills (at least Upper-Intermediate);
• Proven experience managing all aspects of successful product development;
• Excellent understanding of the software development life cycle;
• Strong analytical skills;
• Ability to prioritise and make good business decisions.
• Excellent communication and good interpersonal skills;
• Ability to present complex ideas in a simple way.

Take the opportunity: send us your resume and be part of a revolutionary project!

We are looking for a dedicated Middle QA Engineer to join our team. This role combines quality assurance and customer support, requiring strong attention to detail, proactivity, excellent communication skills, and a good understanding of system functionality.
 

Required Skills & Qualifications
 

• Experience: At least 2 years of proven experience in QA / software testing.
• Language Proficiency: Fluent or professional working proficiency in English.
• Core Competencies: Strong attention to detail, analytical mindset, and sharp problem-solving skills.
• Technical Web Debugging: Proficient in using browser developer tools (specifically analyzing console logs and inspecting network traffic).
• AI Tool Integration: Ability to effectively leverage AI tools to optimize testing workflows and productivity.
• API Testing: Solid understanding and hands-on experience with API testing concepts and tools (e.g., Postman).
• Architecture: Good understanding of microservices architecture and how distributed components interact.
• Test Design: Strong knowledge of test design techniques with the ability to apply them to daily testing scenarios.
• Testing Methodologies: Deep understanding of different testing types, levels, and methodologies.
• Coding Basics: Fundamental understanding of JavaScript for reading code, debugging, or basic script comprehension.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Senior SMM Manager to join our team!

Requirements:

- 3+ years of SMM experience, preferably digital-first industries;
- Proven experience developing and executing SMM strategies aligned with business goals;
- Strong understanding of social media platforms, content marketing, community management, and audience growth;
- Experience with analytics, attribution, customer journeys, and growth experimentation;
- Strong strategic thinking, analytical skills, and stakeholder communication.

Responsibilities:

- Develop and own the SMM strategy, including KPIs, OKRs, and roadmap;
- Build and optimize social media customer journeys and conversion funnels;
- Launch and scale new social platforms, formats, and audience growth initiatives;
- Generate, prioritize, and validate growth hypotheses using structured frameworks;
- Establish analytics, attribution, UGC, and community management systems;
- Define and evolve the brand’s tone of voice, content standards, and editorial guidelines;
- Manage audience research, brand reputation, and crisis communication activities;
- Present performance, insights, and strategic recommendations to leadership.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
📍Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
🏖Paid vacations, sick leave, personal events days, days off;
👨🏻‍⚕️Corporate health insurance program for your well-being;
💵Referral program enjoy cooperation with your colleagues and get the bonus;
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
🎯Rewards program for mentoring and coaching colleagues;
🧘Yoga classes to help you stay active and energized;
✈️In-house Travel Service;
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays;
🎳Company events, team buildings.

Title: Senior Service Operations Analyst
Reports to: Team Lead, Service Operations
Department: Service Operations
Type: International Contractor
Shift: 8:00 AM - 5:00 PM Eastern Time
Location: Remote

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview:

We are seeking a Service Operations Analyst (Pod) to join our growing Service Operations team within a Managed Services Provider (MSP) environment.

This role is designed for a senior individual contributor who can bring structure, follow-through, and operational ownership across one or more service delivery pods.

The Service Operations Analyst (Pod) acts as the connective layer across Clients, Service Delivery, Support Managers, Project Managers, Support Managers, and Finance to ensure key workflows move forward consistently, risks are surfaced early, and nothing critical gets stuck.

This is not a traditional administrative support role. It is a higher-ownership position focused on operational excellence, cross-functional coordination, workflow maturity, and helping shape how the pod support model evolves as Atlas continues to scale.

Responsibilities:

Pod Operational Ownership:

• Act as the Service Operations point person for one or more service delivery pods.
• Bring visibility to open actions, blockers, service risks, and operational dependencies across teams.
• Reduce dependencies on Support Managers for non-technical work.
• Ensure work moves forward consistently through structured follow-up, accountability, and clear ownership.

• Partner with managers and stakeholders to improve operating rhythm, reduce friction, and strengthen execution.

   

Client Health, QBR Readiness, and Service Visibility:

• Drive QBR readiness and post-QBR follow-through across assigned scope.
• Monitor client health indicators, including backlog trends, SLA risks, service escalations, CSAT/NPS inputs, and other operational signals.
• Help prepare pod-level visibility into performance, risks, and opportunities.

• Ensure action items, opportunities, and service concerns identified through QBRs or leadership reviews are tracked to completion.

   

Support Project Coordination and Client-Facing Execution

• Coordinate support-related projects, follow-through activities, and operational workstreams that sit between pure ticket support and formal project delivery.
• Help manage timelines, action items, dependencies, documentation, meeting follow-up, and owner accountability for support projects within assigned pods.
• Serve as a client-facing operational partner during support-related initiatives, ensuring clients receive clear communication, timely updates, and strong follow-through.
• Participate in client meetings as needed to review status, clarify next steps, gather requirements, and help keep operational or support-related commitments on track.
• Partner with Support Managers, Project Managers to ensure internal execution and client expectations stay aligned.

• Surface risks, delays, or coordination gaps early so they can be addressed before they affect the client experience.

   

Billing, Quote, and Commercial Workflow Ownership:

• Own and evolve billing-related workflows tied to support projects, recurring reviews, and monthly follow-through.
• Monitor billing alignment, usage trends, exceptions, and revenue-impacting gaps.
• Own quote management visibility and ensure proposals, pricing-related follow-through, and related approvals move efficiently.
• Build regular checks and balances so Admin and Associate execution remains accurate, timely, and measurable.

• Identify recurring breakdowns in workflow and propose more scalable operating structures.

   

Workflow Governance and Process Improvement:

• Own complex, cross-functional operational workflows end to end, ensuring they are clear, documented, and sustainable.
• Simplify recurring work by improving process design rather than relying only on manual pushing and reminders.
• Identify operational inefficiencies, recurring blockers, and unclear handoffs, then recommend practical improvements.

• Help define standards, expectations, and service levels for key Service Ops workflows.

   

Tooling, Dashboards, and Operational Monitoring:

• Monitor dashboards, progress views, and recurring operational trackers to ensure leadership has clear visibility.
• Support the structure and maturity of Service Ops workflows in tools such as Monday.com, ConnectWise Manage, Power BI, and related systems.
• Maintain operational visibility into aging work, SLA issues, billing/process gaps, and other pod-level risks.

• Partner with leadership on metric design, operating visibility, and practical dashboard usage.

   

Cross-Functional Coordination:

• Coordinate effectively across Service, Project Managers, Support Managers, Finance, and other internal stakeholders.
• Serve as a reliable operational partner who can move work across departments without direct authority.
• Support rapid response and follow-through when service, client, billing, or workflow issues require multi-team coordination.

• Communicate clearly on status, risks, blockers, and next steps.

   

Automation and Scale:

• Identify manual, repetitive work that can be simplified, automated, or shifted downward appropriately.
• Reduce dependencies on Support Manager for non-technical work
• Help define and support AI, automation, or workflow-improvement opportunities within Service Ops.
• Measure whether changes are actually reducing manual load and improving consistency for Admin and Associate roles.

• Contribute to building a more scalable pod support model over time.

   

Qualifications:

• 3+ years of experience in service operations, business operations, project coordination, or a related operational role, ideally within an MSP, IT services, or professional services environment.
• Strong follow-through, ownership, and accountability.
• Ability to manage multiple cross-functional priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong judgment in ambiguous situations, including knowing when to escalate and when to drive resolution directly.
• Experience working with operational tools such as Monday.com, ConnectWise Manage, Power BI, Excel, or similar systems.
• Comfort working across technical and non-technical teams.
• Ability to create structure, improve workflows, and keep work moving without relying solely on management escalation.
• Strong attention to detail and operational discipline.

• Willingness to operate as a senior individual contributor in a role that is still evolving.

   

Desirable Qualities:

• Experience in an MSP, IT services, or professional services environment.
• Experience supporting QBRs, client health reporting, or service delivery visibility.
• Exposure to billing workflows, quote/proposal management, utilization tracking, or financial process coordination.
• Ability to identify patterns, turn ambiguity into structure, and improve operating processes.
• Process-oriented mindset with an eye for scale, simplification, and operational maturity.
• Leadership maturity and the ability to influence outcomes without direct people-management authority.
• Interest in helping shape a growing Service Ops pod model.

• Technical aptitude or interest in service-delivery systems, reporting, and workflow automation.

   

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Sales Manager (US & Canada Market)
Sofia HR | AI Hiring Platform

Sofia HR is an AI-powered hiring platform helping companies make smarter recruitment decisions through structured interviews and predictive candidate assessment. We are growing internationally and looking for an ambitious Sales Manager to develop the US and Canadian markets.

What you’ll do:

• Identify and engage potential clients in the US and Canada
• Build and manage a strong outbound sales pipeline
• Conduct discovery calls, demos, and commercial negotiations
• Present Sofia HR as a strategic hiring solution for businesses
• Work closely with founders and product team to improve market fit
• Maintain CRM discipline and accurate sales reporting
• Achieve monthly and quarterly revenue targets

We’re looking for someone who has:

• At least 1 year of sales experience
• Fluent / near-native English (C1+ mandatory) with excellent spoken and written communication
• B2B sales experience is preferred (SaaS / HR Tech / Recruitment / Startups as a plus)
• Strong ability to communicate with HR leaders, founders, and executives
• Confidence in outreach, negotiations, and closing deals
• High ownership, proactivity, and startup mindset
• Readiness to work within US / Canada time zones

Ideal background:

• Experience in HR industry, recruitment, talent solutions, or HR Tech
• Experience in a startup / fast-growth company
• Understanding of hiring challenges and recruitment processes

What we offer:

• Opportunity to join an innovative AI hiring startup at an early growth stage
• Direct impact on revenue and international expansion
• Competitive compensation + performance-based bonus
• Remote work flexibility
• Fast decision-making and entrepreneurial environment