Jobs at Djinni

We’re excited to welcome Customer Support Agents who speak French fluently, enjoy helping people, and want to grow together with a supportive team.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with our schedule: Mn-Fr 9 a.m. - 6 p.m. CT
- You're calm under pressure and genuinely care about helping people
- You’re comfortable communicating in French and English, both written and spoken — at least B2 level

What you’ll get:
- 100% remote work — wherever you feel most productive
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

Product Engineer

AI-Enabled Products · Full-Stack · End-to-End Ownership
 Fully Remote (Europe preferred)
 Independent Contractor · 50–70% initially (ramping to full-time within 6–12 months)
 Reports to Founder & CEO

You’re Not a Cog. You’re the Engine.

Most engineering roles give you a ticket queue. This one gives you a product.

At Informed Decisions, you’ll take real ownership over how a meaningful B2B SaaS platform gets built- from architectural decisions to AI integrations to what ships on Friday. You’ll work directly with the founder, with real influence over technical direction, and you’ll see the impact of your work in how organizations hire and how people’s careers unfold.

If you’ve been waiting for a role where your judgment actually matters, this is it.

What We’re Building

Hiring is broken in ways most companies don’t even measure. Informed Decisions addresses this by combining IO psychology with data-driven product design- including statistical models, analytics, and AI-enabled capabilities- to make interviews fairer, more consistent, and truly predictive of on-the-job success.

We help organizations improve interviewer skills, reduce bias, and connect hiring decisions to real post-hire outcomes. The product is live, the problem is real, and the work is technically interesting.

What You’ll Own

This is a full-stack product engineering role. You’ll work across the system with .NET and Python on the backend, APIs and integrations, AWS infrastructure, and AI-enabled workflows embedded into real product features.

Your first major responsibility is taking full ownership of a live, production product- from database and backend services through APIs and application layers- currently developed with an external vendor. This includes deeply understanding what’s been built, identifying what needs to evolve, and establishing the engineering practices and standards that will carry the platform forward.

This is an active system with real users, real data, and real consequences. We’re looking for someone who can navigate this transition with technical rigor, sound judgment, and a strong sense of ownership.

On the product side, you’ll design and ship features end to end. That means writing the code, making architectural calls, defining what “done” looks like, and owning production quality.

On the AI side, you’ll build workflows that integrate LLMs and AI services into the product in ways that are reliable, observable, and grounded in measurable hiring outcomes.

Beyond the core platform, you’ll make judgment calls about when a customer need belongs inside the platform and when a standalone tool or application is the right answer- and then you’ll build it.

Engagement Model

This role starts as an independent contractor engagement, scoped at approximately 50–70% capacity.

The intent is to increase scope and ownership over time, with a planned ramp toward full-time (100%) involvement within 6–12 months, based on mutual fit, impact, and company needs.

You’ll Thrive Here If…

• You’ve shipped production systems and can show your work through code, products, or a real portfolio
  
   
• You’re comfortable owning decisions when there’s no one to escalate to
  
   
• You’ve worked with .NET and Python in real production environments
  
   
• You’ve integrated AI or LLM services into live products, not just prototypes
  
   
• Remote-first work suits how you operate- you create structure rather than relying on it
  
   
• Your English is fluent (spoken, written, and reading), strong enough to communicate technical decisions clearly across time zones
  
   

Experience with early-stage SaaS, third-party integrations, and complex systems is a strong advantage. The tradeoffs are real, and the work reflects that.

Why This Role, Why Now

• Direct line to the founder, with real influence on product direction
  
   
• Work tied to measurable outcomes: fairer hiring and better decisions
  
   
• A remote environment built on trust, not surveillance
  
   
• High ownership from day one across a technically deep and socially meaningful problem
  
   

How We Evaluate

We don’t screen on credentials. We evaluate based on what you’ve built and how you think. Come ready to show your work.

Informed Decisions is fully remote and welcomes contractor applications from across Europe.

We are looking for a specialist to manage and develop iOS applications in the utility category (cleaner, VPN, and similar).

We consider both Project Managers and Product Managers with hands-on experience in this niche. The ideal candidate understands the specifics of utility apps and has experience working with Apple moderation processes.

Responsibilities:

• Manage and develop iOS applications (cleaner, VPN, and similar categories)
• Work with App Store Connect, Apple support, and moderation teams
• Prepare apps for release and handle the publishing process
• Set tasks and coordinate developers (in-house team)
• Generate and implement new product features
• Analyze competitors and market trends
• Contribute to product strategy
• Oversee updates and ensure product quality

Requirements:

• Mandatory experience with iOS apps in the utility category (cleaner, VPN, etc.)
• Strong understanding of App Store publishing and moderation processes
• Experience communicating with Apple support
• Proactive mindset and ability to work independently
• Ability to manage multiple apps simultaneously
• Understanding of mobile app trends (UX/UI, features)
• Experience launching and scaling utility apps
• Understanding of product metrics (CR, Retention, LTV, etc.)
• Experience generating and testing product hypotheses

We offer:

• Fast-growing project (launch of 5 apps planned)
• Established in-house development team
• Fully remote work
• Competitive fixed salary
• Performance-based bonus (% after probation period)
• Opportunity to influence product decisions and strategy

Nebstack is a new Cloud Coumpting Company in Germany offering various Webspace products of a growing bandwidth. We are looking for Web Hosting Support Agents to assist by responding to specific customer requests. On this role, you will not only provide direct support to customers at our Managed Hosting product, but also intervene directly at the server and control panel level to fix any issue a customer may have.

Duties and Responsibilities:

- Resolve customers' technical issues by providing real-time support via ticket system in WHMCS, chat and email.

- Remote diagnosis and resolution of support requests.

- Clean documentation of all end-user interactions, time entries, and resolutions accurately in Knowledgebase for training AI Chatbot.

Skills Required

- Fluent in English, both written and verbal.
- Speaking German is a plus but not mandatory. All conversations are translated in real-time.

- Minimum 1 year experience in a similar position.

- Significant experience on troubleshooting several specific areas of the Web Hosting world: 

cPanel and similar, WHMCS, WHM, Linux, Windows Datacentre, CMS Systems, Proxmox, MariaDB/MySQL, WordPress, Joomla, FTP/SFTP, among others. Let us know what you're experienced at.

- Knowledge in VPS, webhosting, domains and any similar cloud computing products.

- Solid foundational knowledge of Windows operating systems, networking, and cloud platforms.

- Working knowledge of Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange/M365, and related services.

- Strong understanding of network fundamentals.

- Experience with Microsoft 365 administration including Exchange Online, SharePoint, Teams, etc.

- Proactive, self-motivated, and able to work effectively under pressure.

- Strong customer service orientation with clear and professional communication skills.

- Able to work both independently and collaboratively within a team environment.

- Strong analytical and problem-solving skills with the ability to balance technical and business priorities.

Let us know your salary expectation as a freelancer. Thank you in advance.

_______________________________________

- Must be available to work 9am- 6pm German Time

- Monday through Saturday availability required.

Cloud Architect 

Join a high-performing team building production-grade B2B AI agent systems. We are seeking a Cloud Architect to support lead the design and evolution of scalable, agentic AI platform.

Key Responsibilities

Agent Systems
Design and deploy autonomous and multi-agent systems for complex business workflows.

Architecture
Own end-to-end cloud architecture (AWS/GCP/Azure) for AI systems, ensuring scalability, reliability, and cost efficiency.

LLM Evolution
Transform LLM pipelines into structured, tool-using systems with planning, memory, and execution layers.

Evaluation
Build robust frameworks to measure performance, reduce hallucinations, and enforce consistency.

Integration
Integrate AI systems with internal APIs and external B2B platforms.

Optimization
Continuously refine prompts, orchestration, and data pipelines for performance and cost.

Requirements

• 10+ years in software engineering / system architecture
• Strong expertise in cloud platforms (AWS, GCP, or Azure)
• Knowledge with LLM frameworks (LangChain, LlamaIndex, CrewAI, etc.)
• Deep understanding of distributed systems, APIs, and microservices
• Experience building AI evaluation / benchmarking systems
• Ability to operate autonomously in a remote, high-ownership environment

Nice to Have

• Experience with agent architectures (planning, memory, reflection)
• Familiarity with AI observability tools (LangSmith, W&B)
• Background in MLOps / large-scale systems
• Open-source contributions

Work Setup

• Remote (Europe-friendly time zones)
• High-impact, architecture-level role
• Direct ownership of AI system design

We invite you, a highly motivated and results-oriented Windows Site Reliability Engineer, to join our team full-time and ensure the reliability and stability of the company's infrastructure.
 

Our team has unique expertise in research, analysis, and product development. By relying on technical insights and a data-driven approach, we create disruptive future-defining innovations of the fin-tech industry that remain our basis for success 
 

Responsibilities

• 8-hour shifts
• Monitoring the infrastructure with several monitoring tools
• Ability to communicate clearly and escalate problems
• Performing preliminary investigation of alerts
• Conducting basic triage of requests/problems
• Interacting with DevOps and Engineering teams
   

Requirements

• Hands-on experience in working with system monitoring tools (Grafana, Prometheus, Graylog, Opsgenie)
• 1+ years of relevant System/IT Administration experience
• Good understanding of Windows Server 2022, 2019 administration principles
• Experience and knowledge of networks
• Troubleshooting skills
• English Pre-Intermediate
   

Will be a plus

• Basic knowledge of PowerShell, Ansible
• Experience with MetaTrader
• Experience in the trading domain
   

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Who are we

EXITEK, an AI-first company, is revolutionizing how photos are edited. With a mission to bring cutting-edge AI technology to the masses.

Team and role

Marketing team is responsible for the sustainable growth of our user base and revenue. The team’s core job includes strategy, budgeting, reporting, and driving strategic decisions.

As a Senior User Acquisition Manager you will take part in managing our app's BeautyUp direct marketing activity. You will have the opportunity to play a vital role in driving the growth and success of BeautyUp's user base through strategic acquisition campaigns.

Responsibilities:

• Actively manage and carry out large-scale campaigns via various paid media channels;
• Develop benchmarks, set goals, plan and execute online marketing strategies;
• Create insightful, data-driven reports and draw meaningful conclusions that drive overall sales growth;
• Test, monitor and analyze performance and optimize according to KPIs;
• Design A/B tests to measure lift in campaign performance and improve conversion rate;
• Collaborate with internal creative team to create assets for campaigns.

Requirements:

• 2+ years of experience managing significant monthly direct marketing budgets ($100K and up) on Meta Ads;
• Experience with data analysis & marketing data platforms such as Power BI - a must;
• Exceptional analytical and quantitative skills, strong Excel / Google spreadsheet skills;
• Diligent, proactive, highly organized team player;
• Ability to prioritize, plan and work independently, take initiative to find answers and make informed decisions;
• Understanding of subscription-based business models - a plus;
• High level of English.

We are looking for an experienced, highly technical R&D Director to lead and evolve our core production platform — a mission-critical, AI-powered system at the heart of our customer delivery across multiple business lines.

In this role, you will take end-to-end ownership of a large-scale, enterprise-grade platform delivering real-time and offline transcription and captioning services to global customers. You will lead a high-performing engineering team, drive system reliability, scalability, and efficiency, and continuously enhance the platform through smart, incremental innovation.

This is a hands-on leadership role focused on operating and improving a complex cloud-based (AWS) system powered by advanced AI models, with a strong emphasis on engineering excellence, operational rigor, and customer impact.

In this role, you will:

· Lead and manage the core platform engineering teams, providing clear direction, prioritization, and hands-on guidance to ensure reliable and high-quality delivery.

· Own the stability, scalability, and performance of a mission-critical production system, serving as the backbone of the company’s customer delivery.

· Working with a complex system of services featuring event-driven asynchronous communication, multiple customer-facing APIs, and infrastructure as code. The codebase is primarily written in Python, Ruby, and React

· Drive continuous improvement of the platform, focusing on reliability, efficiency, and incremental feature development aligned with business needs.

· Drive backlog management and execution planning, ensuring clear prioritization, predictable delivery, and alignment with business goals.

· Collaborate closely with Product and cross-functional stakeholders to shape priorities, balance roadmap commitments, and ensure consistent execution.

· Establish strong engineering practices and operational rigor, including monitoring, incident management, and quality standards across the system.

· Leverage modern AI development tools to accelerate engineering velocity, enabling teams to deliver faster while maintaining high standards of quality and maintainability.

· Build strong working relationships with key stakeholders, serving as a trusted advisor and go-to partner for solving complex challenges and driving informed decisions.

· Define and track key metrics (e.g., system reliability, delivery cycle time, efficiency), and use them to drive continuous improvement.

· Lead hiring, onboarding, and development of top engineering talent, building a high-performing team with strong ownership and execution mindset.

In order to be great at this job, you’ll need:

· Bachelor's or master's degree in computer science, Engineering, or a related field

 · At least 8 years of experience leading R&D teams and experienced in managing managers (team leads)

· Strong technical background and hands-on experience, expertise in AWS and Python/React

· Proven track record of leading the development of successful AI-powered products

· Experience in building SaaS, enterprise grade, distributed infrastructure systems

· Significant experience with DevOps, CI/CD, and software delivery processes

· Experience with LLM and generative AI applications – an advantage

· Excellent leadership, mentorship, and communication skills

· Strong problem-solving skills and ability to navigate complex technical challenges

· Ability to manage a broad attention span, maintaining context and driving progress across multiple parallel projects simultaneously

What makes Verbit unique? Our team of 250 professionals builds AI-driven solutions that help the world’s leading organizations get real value from their audio and video content. We serve high-end customers across the Legal, Media and Education markets with a next-generation verbal-intelligence platform that brings AI into the core of their workflows. Our in-house technology combines advanced LLMs, GenAI capabilities and speech AI to power everything from legal-tech automation and real-time insights to intelligent media and learning workflows. Beyond transcription or accessibility, Verbit provides actionable intelligence: smart summaries, analytics, search, knowledge extraction, legal-deposition insights and more. With more than 3,000 global customers relying on Verbit- including top law firms, universities, enterprises and media organizations- we’re building the future of how speech data is processed, understood and used.

We’re a group of:

· Tech-savvy individuals who are always open to more growth and learning opportunities

· Adaptable and flexible people who thrive in a fast-paced, startup environment

· Creative minds who rethink and question how to outperform past results

· Effective communicators who can promote and represent Verbit’s tech and brand

Шукаємо фултайм розробника в команду.
 

Ми молода digital-агенція Caliber Systems.

Потрібен умовно правильний джун, якого зможемо прокачати і перш за все який хоче зростати - реальні проєкти і product thinking.

Формат роботи

• 8-годинний робочий день + обід.
• Віддалено

• Бюджет: до $800/міс

   

Стек

Frontend

• Next.js (App Router)
• React + TypeScript
• TailwindCSS
• Shadcn/UI
• Zustand 
• Three.js / R3F (Не обов'язково, але буде хорошим плюсом)

Backend

• Node.js / Express / Nest
• PostgreSQL / Supabase
• Prisma або Drizzle ORM
• JWT / OAuth Auth
• Cloud Storage (Supabase / Cloudflare R2 / Amazon S3)

• Stripe інтеграції

   

Dev, Ops & Process

• AWS / Cloudflare
• GitHub, Vercel CI/CD
• Cursor IDE

• AI інструменти (OpenAI)

   

Що ти робитимеш

• Реалізовувати UI + API
• Створювати MVP-фічі як з  нуля так і працюватимеш над існуючими проектами
• Працювати з ORM, Auth, Billing

• Інтегрувати платіжні системи, адмін панелі та дашборди

   

Проєкти різні - SaaS, AI-сервіси, маркетплейси, CRM.
 

Ідеальний кандидат

• від 1 року досвіду АБО сильні pet-проєкти
• Вміння використовувати АІ підчас роботи
• Розуміння React i Next.js та серверної архітектури
• Вміння самостійно розбиратись і вчитись
• Комунікабельність і відповідальність
   

Плюсом буде:

• Tailwind / UI Libraries
• Supabase
• AWS
• OpenAI integration
• PostgreSQL basics
• Prisma / Drizzle
• інтерес до SaaS / AI / 3D

Процес відбору
Intro call (30 хв) + Tech talk (60 хв) — задачі + мислення

Як податися?

Надішли:

• кілька слів про себе і про свій досвід
• Силки на лайв проекти

Lime Vizio
Product: High-volume e-commerce (US / Canada)
Format: Remote, full-time
Timezone: Los Angeles time (PST / PT)

About the role

We are looking for a COO who owns operations and profit, not just processes.

This role is about turning a complex, high-volume eCommerce business into a predictable, scalable, and margin-driven system.

You will be responsible for fixing operational inefficiencies, structuring execution, improving unit economics, and building systems that scale without chaos.

Responsibilities

• Own end-to-end operations across the business
• Drive EBITDA growth and improve unit economics
• Reduce cost per order, refunds, cancellations, and inefficiencies
• Redesign core operational flows (order → routing → fulfillment → resolution)
• Build structured systems, ownership, KPIs, and SLAs
• Replace manual work with automation and AI-driven workflows
• Improve execution stability and fulfillment predictability
• Scale operations 2×+ without proportional cost increase
• Work directly with CEO on priorities, trade-offs, and execution

Requirements

• Strong eCommerce experience is mandatory (high-volume operations)
• 8+ years in COO / operations / systems / strategy roles
• Proven experience scaling operations 2×+
• Strong understanding of unit economics and profitability drivers
• Experience building and optimizing systems (not just managing teams)
• Hands-on experience with automation and AI tools
• Experience with remote/distributed teams
• Ownership mindset and strong decision-making ability

Not a fit if

• you’ve never worked with high-volume eCommerce
• you can’t explain unit economics clearly
• you manage processes but don’t fix systems
• you avoid ownership or decision-making
• you rely on manual work instead of building systems

Nice to have

• Marketplace / aggregator model experience
• Experience managing peak seasons (Valentine’s Day, etc.)
• BI / dashboards / financial modeling
• Experience scaling vendor networks

What we offer

• Remote, long-term cooperation
• Direct impact on revenue and profitability
• Full ownership of operations
• Fast decision-making, low bureaucracy
• Opportunity to rebuild and scale systems

Required skills

• Operations Management — 5+ years
• eCommerce — 3+ years
• Unit Economics — 3+ years
• Process Optimization — 5+ years
• Automation / AI — 2+ years

Language

• English — B2+ (Upper-Intermediate or higher)

About Lime Vizio

Lime Vizio is a product-driven e-commerce company operating in the floral and gifting industry across the United States and Canada.

We build and manage high-volume platforms that connect customers with local florists and delivery partners. Our focus is on conversion, operational efficiency, and reliable execution — especially during time-sensitive moments like Valentine’s Day and Mother’s Day.

We operate as a remote-first team with strong ownership, data-driven decisions, and clear accountability.

Product: High-volume e-commerce (US / Canada)
Format: Remote, full-time
Timezone:  Los Angeles time (PST / PT)

About the role

We are looking for a Growth Marketing Manager who owns revenue growth, not just traffic.
This role is about scaling performance channels, improving unit economics, and driving profit, not brand awareness experiments.

 Responsibilities

• Own and scale paid acquisition channels (Google Ads, Bing, Meta)
• Manage CAC, ROAS, contribution margin
• Build and optimize funnels, landing pages, CRO
• Run structured A/B tests (ads, pages, offers)
• Work closely with Product, Dev, Analytics
• Analyze performance and make fast, data-driven decisions

• Prepare forecasts, reports, and growth hypotheses

   

 Requirements

• 3+ years in performance / growth marketing
• Strong hands-on experience with Google Ads (mandatory)
• Deep understanding of CAC, ROAS, funnels, LTV
• Experience in e-commerce
• Analytical mindset (numbers > opinions)

• Ownership, speed, accountability

   

 Not a fit if:

• you focus only on creatives / content
• you need long approvals and bureaucracy

• you don’t own results end-to-end

   

 Nice to have

• CRO & funnel optimization experience
• A/B testing frameworks
• Attribution & analytics (GA, dashboards)

• Scaling during peak seasons (sales, holidays)

   

 What we offer

• Remote, long-term cooperation
• Fast decision-making, no micromanagement
• Real impact on revenue
• Strong product + tech team

Want to work on the next big thing in gaming industry?

Who We Are:

Azulon is a dynamic and growing game development agency with a team of 5+ young individuals, primarily based across Europe, including dedicated members in Ukraine. Our craft is creating high-quality gamified experiences worldwide.

Who We Are Looking For:

We are seeking a Unity Developer who is a natural problem-solver with a meticulous approach to their work. You take pride in your craft, strive for excellence in your code, and demonstrate genuine care for the projects you contribute to. You are comfortable working within a team, possess strong communication skills, and are dedicated to delivering high-quality gamified experiences for our diverse clients.

Responsibilities:

• Build and iterate on gameplay mechanics and features within the Unity environment.
• Integrate art and design assets seamlessly into the game.
• Collaborate effectively with team members to ensure smooth project execution.
• Contribute to the continuous improvement of our development processes.
• Explore and implement new technologies and techniques to enhance our games.

Experience:

• Must-Haves:
  • Excellent English Communication Skills: Proven ability to communicate effectively both verbally and in writing in English. This includes clearly articulating technical concepts, participating in meetings, and documenting work.
  • Solid Foundation in Unity Development: Demonstrated experience in developing and contributing to Unity-based projects, showcasing the ability to deliver functional and high-quality code.
• Nice-to-Haves:
  • Web3 Game Development Experience: Previous experience working on game projects that integrated Web3 technologies (e.g., blockchain, NFTs, cryptocurrencies).
  • Familiarity with Notion: Experience using Notion for project management, documentation, or team collaboration.
  • Team Leadership Experience: Previous experience in a leadership role within a development team, such as leading small teams or mentoring junior developers.

Ready to Level Up Your Career? We'd love to hear from you! Please submit your resume and portfolio to to apply.

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

How You’ll Make an Impact

As a Technical Support Representative at Nextiva, you’ll be on the front lines of delivering exceptional customer experiences. You’re not just solving issues, you’re uncovering the “why,” guiding customers to the right solutions, and making their day easier.

As a Technical Support Representative, you will deliver Amazing Service® through high-quality technical support services by processing and resolving requests received across various communication channels; while continuously growing your skills in a fast-paced, learning environment. You’ll leverage modern tools, including AI, to work smarter, move faster, and deliver even better outcomes for customers.

What You’ll Do

• Solve What Matters: Troubleshoot customer issues across hardware, software, and networking systems, quickly identifying root causes and driving resolution
• Deliver Great Experiences: Communicate clearly and professionally to ensure every interaction is positive and productive
• Stay on the Details: Document customer interactions, issues, and resolutions with accuracy and consistency
• Keep Systems Running: Provide, maintain, and update systems to ensure optimal performance for customers; managing multiple requests simultaneously in a fast-paced, high-volume environment
• Own the Outcome: Take full ownership of customer issues, following through until resolution while meeting daily and monthly performance metrics
• Continuous Learning: Continuously build technical knowledge of Nextiva products, systems, and troubleshooting processes to provide better service. Explore new tools and ways of working to improve performance
• Work Smarter:
  • Leverage AI tools (e.g., ChatGPT, Copilot, or similar) to support daily workflows, such as summarizing customer interactions, identifying key action items, and improving response quality
  • Apply clear and structured inputs when using AI tools to generate accurate and relevant outputs; iterating and refining your approach when the responses aren't perfect (persistence is key!)

About You:

• 2+ years of customer service experience, preferably in technical support or help desk environment
• Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and/or networking knowledge preferred
• Advanced English fluency required (spoken and written).
• Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
• Curiosity and enthusiasm for learning new technologies
• Comfort working in fast-paced environments with evolving tools and processes

Core Competencies:

• Customer First: Patient, conscientious and professional; providing great customer experiences with a focus on accuracy
• Problem Solver: Strong troubleshooting and analytical skills with a persistent, solution-oriented mindset; able to overcome setbacks and willing to try multiple paths to reach the right solution
• Detail-Oriented: Ability to manage multiple tasks or conversations simultaneously; strong attention to detail in both technical work and documentation
• AI-Forward Mindset: Curiosity and willingness to experiment with AI & automation tools (e.g., ChatGPT, Microsoft Copilot); exposure to similar tools in a professional environment preferred
• Team-Driven: You collaborate, share knowledge, and contribute to a positive team environment

Why Nextiva?

• Impact: Join a company trusted by over a million users, helping businesses deliver better customer experiences every day
• Innovation: Be part of a team building AI-powered solutions that drive efficiency and smarter customer engagement
• Growth: Thrive in a culture focused on continuous learning, development, and career progression
• Culture: Work alongside a supportive, high-energy team committed to Amazing Service® and meaningful connections

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, incentives, or bonuses.

• Health 🍏 – Comprehensive medical coverage, individual limit on exclusions and dental care
• Insurance 💼– Life, disability, traumatic injuries and critical diseases
• Work-Life Balance ⚖️ – PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays
• Wellness 🤸‍ – Employee Assistance Program and wellness initiatives
• Growth 🌱 – Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
 

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Yulia Mamonova, Head of Organic Growth at Headway Inc, we’re looking for a SEO Manager to join our team of superstars transforming the EdTech industry.

What product will you be working on?

Nibble is an all-around knowledge app for adult learners. It offers short, interactive lessons on different topics, from art to math. Nibble has been featured as App of the Day in over 50 countries, including the US, the UK, and Canada.

Why this is exciting:

• An opportunity to join a key SEO unit and drive strategic decisions.
• A professional, supportive team environment where growth feels safe and natural.
• Direct impact on shaping and building a brand-new unit and its ways of working.
• High visibility of results — with plenty of room for both vertical and horizontal growth with strong performance.
• Significant space and resources for experimentation and bringing ideas to life.

What you’ll do:

• Develop and execute the organic growth (SEO) strategy to support the launch and growth of the Nibble app website in search.
• Run market, keyword, and competitor research; build and prioritize a keyword roadmap to attract the right audience.
• Collaborate closely with colleagues in growth marketing, content marketing, product teams, and others.
• Introduce and roll out new SEO tools and technologies to scale impact.
• Monitor performance, analyze results, and share clear insights and updates with the Organic Growth team and stakeholders.

You’ll be a great fit if you:

• 3+ years of hands-on SEO experience.
• A strong belief in SEO as a key growth channel and a clear understanding of how it drives sustainable business impact.
• Strong analytical skills and a data-driven mindset — comfortable working with metrics, forming hypotheses, and validating decisions with data.
• Experience working in a product environment and partnering with cross-functional teams.
• Communicate confidently in English (Upper-Intermediate+).
• Share our SELECT values and enjoy working as part of a collaborative, driven team.

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Company doctor and massage in the office.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year.
• Supporting initiatives that help Ukraine. Find out more about our projects here.

Working schedule

This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office, remotely, or combine these options.

Are you interested?
Send your CV!