Jobs at Djinni

We are looking for a Data / Backend Engineer to architect and scale the core data infrastructure behind our healthcare marketing platform. In this role, you will design high-throughput data systems that process millions of behavioral events, power real-time attribution and user scoring, and enable precise targeting of healthcare professionals across 20+ channels.

You will work at the intersection of data engineering, backend systems, and marketing infrastructure, building scalable pipelines, tracking systems, and APIs that support analytics, segmentation, and campaign activation. The role also involves experimenting with AI-powered automation and agent-based workflows to improve internal operations and product capabilities.

This is a high-ownership position where you will shape architecture decisions, build critical platform components from the ground up, and help evolve our data platform as the company scales.

Responsibilities

- Architect and own data-heavy backend systems powering real-time attribution, user modeling, and scoring

- Build and evolve client-side tracking pixels (like FB pixel / Amplitude snippet / Heap autocapture) from scratch

- Set up and manage scalable ETL workflows: cleaning, merging, enriching, splitting, transforming across millions of behavioral events
Lead the build of CDP / CDXP-style data layers to support segmentation, scoring, and activation across channels

- Connect and compose systems using modern low-code / no-code tools (n8n) to accelerate ops

- Implement and maintain high-availability APIs for analytics, scoring, and campaign delivery

- Drive experimentation around AI-powered agents and automation tools that can boost internal workflows

Requirements

- System Design & Data Architecture:
Designs scalable, event-driven data platforms with strong decoupling, fault tolerance, and horizontal scalability. Builds real-time and batch pipelines using lakehouse architectures and streaming systems (Kafka / PubSub).

- Distributed Data Processing (Spark / BigQuery / Iceberg):
Expert in large-scale data processing, query optimization, and cost-efficient analytics. Deep understanding of Spark execution, partitioning, and modern table formats (Iceberg / Delta).

- Cloud & Infrastructure (GCP / Kubernetes):
Builds resilient cloud-native data platforms on GCP and Kubernetes using IaC, autoscaling, and secure access (IAM, Workload Identity).

- Python Engineering:
Develops high-performance Python services for data and ML workloads with focus on concurrency, clean architecture, and production-grade quality.

- Databases & Performance (PostgreSQL / OLTP):
Optimizes high-throughput OLTP systems through indexing, partitioning, and query analysis (EXPLAIN ANALYZE, MVCC).

- Reliability & Observability (SRE):
Implements resilient data systems with idempotency, retries, observability, SLOs, and incident management.

- AI / LLM Integration:
Integrates LLMs into production pipelines with structured outputs, caching, batching, prompt versioning, and evaluation.

- Workflow Orchestration (Airflow / Dagster):
Designs scalable DAG-based workflows with dependency management, retries, and reproducible backfills.

- CI/CD & DevOps for Data:
Implements safe deployments for data systems including schema migrations, canary releases, and data contracts.

- Ownership & Engineering Maturity:
Owns end-to-end production systems and architecture decisions while balancing delivery speed, quality, and technical debt.

Nice-to-have: 

- Experience in MarTech / AdTech platforms (e.g., DSPs, attribution systems, DMP/CDP tools)

- Deep knowledge of data matching/fingerprinting techniques (identity graphs, IP + UA resolution, hashed PII workflows)

- Strong prompt engineering skills — not just ChatGPT 101, but chaining, system prompting, tooling integration

What We Offer
- Fully remote with flexible hours (aligned with EU timezones for syncs).
- Influence on quality strategy across the entire engineering organization.
- A cross-team role with visibility into every part of the product.
- AI-first tooling.
- Claude Code licenses and cutting-edge AI development workflows. 
- A team with no bureaucracy, decisions are made fast.

We are looking for a Senior Full-Stack Engineer to join our team, Our customer is the European online car market with over 30 million monthly users, with a market presence in 18 countries. As a Senior Fullstack Engineer, you will play a pivotal role in shaping the future of online car markets and enhancing the user experience for millions of car buyers and sellers.

Responsibilities:

• Design and develop full-stack cloud solutions from technical analysis to integration testing.
• Support existing systems
• Mentor junior engineers on design patterns, code reviews, testing practices, and scalable architecture.
• Establish documentation standards across teams.
• Conduct root cause analysis and collaborate with production support to resolve issues.
• Evaluate third-party software with business and engineering teams.
• Maintain CI/CD pipelines for applications.

Requirements:

• Canadian timezone work hours (EDT)
• 4+ years of experience with C# or .NET  for web application development
• 4+ years of experience with React for web application development
• Experience with Azure, including migration from Azure to AWS
• Expert proficiency in GenAI-driven development, GitHub Copilot/Codex integration, rapid prototyping, automated refactoring, and AI-accelerated debugging
• Deep understanding of AI agents, autonomous task orchestration, reasoning engines, tool-use integration, and multi-step workflow automation
• Mastery of iterative prompting. Chain-of-Thought (CoT), Few-Shot prompting, output validation, and prompt optimization for production-grade code
• Familiarity with Kafka, SQL, and performance optimization
• Strong understanding of event-driven and microservices architecture
• Experience, Application Insights, and responsive front-end design using React
• Background in high-traffic websites, performance tuning, and security
• Ability to communicate technical solutions effectively
• Expertise in unit, component, and integration testing
• Experience with Azure DevOps, and JIRA in distributed teams
• Solid grasp of agile methodologies, including ScrumBan/Kanban and Gitflow

Nice to Have:

• Previous DevOps Experience is a great advantage
• Experience with Java and Scala
• Experience with observability tools like Datadog
• Proficiency with  Java/Spring Boot for building APIs and web applications - nice to have
• Experience with AWS
• Previous experience with GitHub

We offer:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

Job Responsibilities

• Processing deposits, withdrawals and refunds based on the established policies and procedures
• Ensuring compliance with the company’s anti-money laundering procedures
• Assisting internally all departments with any issues to client funds
• Performing other ad hoc tasks as requested
• Record keeping of executed transactions
• Identify potentially unusual, suspicious, or fraudulent transactions and refer these to the Compliance department
• Reconciliation between bank accounts and PSP to CRM
• Issue, review and follow up on various financial reports as per applied procedures (daily, weekly, monthly)

Job Requirements            

• Demonstrated work experience in a similar role
• Advanced Excel skills (dynamic tables, pivot tables and macros)
• Excellent verbal and written communication skills in English
• Efficient and strong detail oriented
• Computer and numerically literate
• Knowledge regarding how CRM works and how is linked with client transactions will be considered as an advantage
• Exceptional time-management and organizational skills
• Ability to work both independently and as a part of a team

What we offer:

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 
7am - 4pm
9am - 6pm
3pm - 12am

Vacation - unpaid

Location: Ukraine

Equipment: Yes

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a variety of products worldwide at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've preserved all our workplaces and, most importantly, continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We’re currently expanding our team for one of our partners, and looking for an Order Entry Manager (Junior+ level) to join our international customer care team.

If you enjoy handling customer requests via email, are detail-oriented, and can maintain focus under high-volume work — this role is for you!

Required experience and skills:

• 6+ months of experience in Customer Support;
• Fluent written German (email only, no voice) — strong grammar, natural phrasing, professional email tone;
• Critical thinking and ability to logically analyze cases;
• Strong attention to detail; ability to follow instructions precisely;
• Ability to structure written communication clearly and concisely;
• Ability to ask clarifying questions instead of making assumptions;
• Familiarity with email management tools (Dixa preferred).

Your future responsibilities:

• Process ~15,000 emails per year (~1,250/month, up to 60/day);
• Handle email orders via Dixa;
• Maintain a 24-hour response time; target Average Handling Time (AHT) 4–6 minutes (6–8 minutes allowed during onboarding);
• Ensure high-quality standards in every interaction;
• Report KPIs to the Sales team at Contorion;
• Share feedback and improvement ideas for processes.

Work schedule and conditions:

• Mon–Fri, 9:00–18:00 CET (1-hour lunch break);
• After probation: flexible start/end times if KPIs are met;
• No time tracker;
• Benefits: paid vacation and sick leaves;
• Contract-based cooperation;

Why join:

• Work in a dynamic international environment;
• Handle interesting customer requests;
• Opportunity to collaborate with European markets and clients.

Recruitment process:

1. Intro call with a TA Specialist;
2. Test assignment — Order Entry Manager (German) (1 hour to complete);
3. Interview with Hiring Manager;
4. Bar-raising.

Join EverHelp and become part of a team that turns customer support into an art!

We are looking for a creative Video & Motion Editor to produce engaging and impactful content for our projects.

Responsibilities:

Editing and post-production of videos for promos, commercials, social media, and short drama projects.

Creating motion graphics and animations to enhance visual storytelling.

Working with English-language materials and following briefs in English (both written and verbal).

Requirements:

Minimum 2 years of proven experience as a Video Editor.

With experience in Motion Graphics.

Proficiency in Adobe Premiere (preferred) and/or other professional video editing software.

Knowledge of After Effects or similar software for motion graphics.

Strong English skills – ability to understand and edit English content and follow briefs.

Nice to Have:

Creativity and strong sense of rhythm in editing.

Experience in promo and advertising content.

Project:
We are building an AI-augmented engineering environment where automated quality systems validate both human- and AI-generated code. Tech stack includes PHP/Perl backend, React/Vue/Next.js frontend, REST APIs, and GitHub-based CI/CD pipelines.

Location of the candidate — EU

Working hours: 11:30 — 20:00 CET

Responsibilities:

Test Infrastructure Architecture

• Design and maintain the automated test suite across our PHP/Perl backend, JavaScript/TypeScript frontend (React, Vue 3, Next.js), and RESTful APIs
• Build and own integration, regression, E2E, and mutation testing frameworks that catch what unit tests miss

• Configure visual regression testing with CSS Target Highlighting to reduce flaky headless browser failures

  AI-Generated Code Verification

• Develop and enforce TDD protocols that mandate failing tests before AI agents generate code — our “Red before Green” standard
• Work closely with AI coding agents (Cursor, Claude Code) to build verification steps that prove functionality beyond the test suite — checks, integration smoke tests, validations
• Design Golden Master Testing baselines to verify AI-generated documentation and specs against known-good outputs

• Partner with CodeRabbit (our AI code review tool) to configure assertive QA rules and catch AI hallucinations at the PR level

  CI/CD Quality Gates

• Own quality enforcement in GitHub Actions pipelines — define what “done” means at each merge gate
• Implement smart test selection to run the right tests at the right time without blowing up feedback loops

• Manage SDK drift detection — automated checks that catch API contract mismatches (e.g., WSDL changes) before they reach production

  Shift-Left & Pre-commit Quality

• Configure and maintain pre-commit hooks for formatting, linting, import validation, and secret detection (gitleaks fail-closed)
• Tune auto-fix pipelines so that stylistic and safe structural issues self-heal — without risking Rector altering business logic

Requirements:

• 3+ years of experience in QA Automation / Test Engineering.
• Experince with AI-assisted development tools or AI code review systems.
• Strong experience with automated testing frameworks for web applications and APIs.
• Hands-on experience with JavaScript/TypeScript testing tools (Playwright)
• Experience working with CI/CD pipelines (GitHub Actions or similar).
• Good understanding of TDD and modern QA practices.

Ascendix Technologies, founded in 1996, is a global software service company specializing in AI and PropTech. Our core mission is to help our clients get top-notch business results through the smooth automation of processes, leveraging AI solutions, customer-facing apps, and precisely tailored back-office software to meet their distinct needs. Based in bustling Dallas, Texas, we operate across the globe, with strategically positioned teams throughout Europe.  

We are looking for a Java Engineer for a high-traffic, consumer-facing travel platform operating across multiple countries in Europe and beyond.

You will design and develop scalable backend services and APIs that handle millions of requests daily, ensuring performance, reliability, and security. The environment is strongly data-driven, so you’ll collaborate closely with product, data, and DevOps teams to experiment, measure impact, and continuously improve features.

Tech stack centers on modern Java (Spring ecosystem, microservices, cloud-native practices, event-driven architectures). This is a great opportunity to work in an international, engineering-led company where your code directly impacts how people travel every day!

Requirements: 

• 4+ years of proficiency in Java technologies  
• Understanding of APIs and microservices patterns  
• Extensive experience with Java 17, Spring Boot.   
• Proficiency in database theory, SQL, and best practices for No-SQL databases  
• Familiarity with Kubernetes and Spring Boot integration testing  
• Adherence to best engineering practices like SOLID, KISS, DRY, and more  
• Writing efficient code that thrives in concurrent and high-load environments  
• A strong grasp of estimation techniques  
• Exceptional problem-solving skills  
• Upper-intermediate English proficiency 

Would be a plus: 

• Experience in Java 21 
• Experience in DevOps with Terraform and Helm Charts  
• Azure Cloud expertise  
• Knowledge of Redis (Redisson client for Java)  
• Good theoretical and practical MongoDB knowledge. Experience in designing and optimizing database schemas, writing queries, and aggregating. Understanding the specifics of working with NoSQL databases. 
• Kafka 

Responsibilities: 

• Design, develop, test, and maintain robust and scalable backend solutions using Java.  
• Participate in the full software development lifecycle (SDLC), including analysis, planning, implementation, testing, deployment, and support.  
• Collaborate closely with front-end developers, QA engineers, product owners, and other team members to deliver high-quality software solutions.  
• Write clean, maintainable, and well-documented code following best practices and coding standards.  
• Participate in code reviews to ensure high quality and knowledge sharing within the team.  
• Debug and resolve technical issues in a timely and effective manner.  
• Take ownership of assigned tasks and deliver features on time, with minimal supervision.  
• Stay updated on emerging technologies and trends in backend development and proactively apply them where beneficial. 

Ascendix offers you:

Healthcare:

• 20 paid vacation
• 5 paid sickness

Career and professional growth:

• B2B and remote cooperation
• Career development and professional growth
• Technical performance reviews and 360 Evaluation
• Collaboration with a personal Direct Manager, Technical leads, and mentors

Learning and Development:

• Udemy and Pluralsight subscription
• Internal knowledge-sharing opportunities

Corporate spirit:

• Online and offline events & team-buildings
• Friendly and supportive atmosphere
• Open management

Please note

By clicking the “Apply” button for the vacancy, you automatically consent to the processing of your personal data.

We sincerely appreciate each response and the interest you have shown in our job opening. If we do not contact you within a week, it means that, at this moment, your CV has not been selected for further consideration for this position. Nevertheless, we will keep your resume in our candidate database and will definitely inform you if a vacancy that matches your experience becomes available.

Summary

As a Carrier Support Specialist, you will join a dynamic international team and become a trusted advisor to our customers. In this role, you will support business owners in the United States, gain experience in the telecom industry, and develop your career in IT.

You will play a key role in maintaining high service quality by identifying and resolving technical issues, communicating with customers, and sharing product feedback with relevant stakeholders to improve the overall customer experience.

Key Responsibilities

• Support existing carriers by identifying, analyzing, and troubleshooting technical issues, and providing effective solutions with a strong technical understanding of the problem
• Respond to support inquiries via chat and email in a timely and professional manner
• Document all service requests, investigations, and resolutions clearly and accurately
• Create and maintain clear tasks in Jira with detailed technical descriptions
• Contribute to the Confluence Knowledge Base by documenting processes and solutions in a simple and understandable way
• Collaborate with internal teams to escalate and resolve complex issues
• Share product feedback and insights with relevant stakeholders to help improve product quality and customer experience

Our Requirements

• Fluent/Advanced English (MUST)
• Ability to work night shifts (Kyiv time). Possible schedules: 15:00 – 00:00, 16:00 – 01:00, 17:00 – 02:00, 19:00 – 04:00, 21:00 – 06:00, 23:00 – 08:00
• Analytical thinker with a technical mindset and strong problem-solving abilities
• Customer-oriented approach with a strong understanding of customer needs
• Confident PC user with solid knowledge of Microsoft Windows
• Technical background or strong interest in software and hardware technologies
• Strong organizational, training, and time-management skills
• Excellent communication and active listening skills
• Understanding of conflict resolution and ability to handle challenging situations professionally
• Empathy, positive attitude, and strong self-control
• Experience working with Jira, including creating clear and structured technical tasks
• Willingness to contribute to and maintain the Confluence Knowledge Base

Nice to Have

• Business Analysis (BA) skills
• Experience with SQL

Requirements

Total of 5+ years of development/design experience with a minimum of 5 years experience in Big Data technologies on-prem or on cloud.
Experience with architecting, building, implementing and managing Big Data platforms On Cloud, covering ingestion (Batch and Real time), processing (Batch and Realtime), Polyglot Storage, Data Analytics and Data Access
Good understanding of Data Governance, Data Security, Data Compliance, Data Quality, Meta Data Management, Master Data Management, Data Catalog
Proven understanding and demonstrable implementation experience of big data platform technologies on cloud (AWS and Azure) including surrounding services like IAM, SSO, Cluster monitoring, Log Analytics etc
Experience working with Enterprise Data Warehouse technologies, Multi-Dimensional Data Modeling, Data Architectures or other work related to the construction of enterprise data assets
Strong Experience implementing ETL/ELT processes and building data pipelines including workflow management, job scheduling and monitoring
Experience building stream-processing systems, using solutions such as Apache Spark, Databricks, Kafka etc…
Experience with Spark/Databricks technology is a must
Experience with Big Data querying tools
Solid skills in Python
Strong experience with data modelling and schema design
Strong SQL programming background
Excellent interpersonal and teamwork skills
Experience to drive solution/enterprise-level architecture, collaborate with other tech leads
Strong problem solving, troubleshooting and analysis skills
Experience working in a geographically distributed team
Experience with leading and mentorship of other team members
Good knowledge of Agile Scrum
Good communication skills

 #LI-OE1

#LI-Remote

Job responsibilities

Work directly with the Client teams to understand the requirements/needs and rapidly prototype data and analytics solutions based upon business requirements
Design, implement and manage large scale data platform/applications including ingestion, processing, storage, data access, data governance capabilities and related infrastructure
Support Design and development of solutions for the deployment of data analytics notebooks, tools, dashboards and reports to various stakeholders
Communication with Product/DevOps/Development/QA team
Architect data pipelines and ETL/ELT processes to connect with various data sources
Design and maintain enterprise data warehouse models
Take part in the performance optimization processes
Guide on research activities (PoC) if necessary
Manage cloud based data & analytics platform
Establishing best practices with CICD under BigData scope

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

📢 Hiring: Web App Designer (with coding skills in css/html/c#)

Company: Kennel Connection

Salary: $2,000–$2,800 USD/month

Job Type: Full-time, Long-term

Location: Remote (Ukraine preferred)

Timezone: 4+ hours daily overlap with EST

English: B2 or better

Direct Hire – Product Company (NOT outsourcing)

About Us:

Kennel Connection is a US-based SaaS company serving pet care businesses. We are a product company, not an agency — we own and develop our software in-house and are building a long-term team.

Role Overview:

We are looking for a UI/UX Designer who can also implement their designs using HTML, CSS, and jQuery. This is a design-first role: your ability to create clean, user-friendly layouts is more important than your ability to write complex JavaScript. We work in a classic stack — no React, no Angular.

What You’ll Do:

• Design user interfaces and flows for our web-based product
• Create wireframes, mockups, and final UI assets
• Implement your designs directly in:
  • HTML / CSS / SCSS
  • jQuery
  • Razor (.NET view engine)
• Collaborate with product and engineering teams
• Gradually help modernize and improve the overall UX

What We’re Looking For:

• 3+ years of UI/UX design experience
• A portfolio showcasing web app design work
• Ability to implement layouts in HTML/CSS/jQuery
• Comfortable working in an older codebase (no React/Angular)
• Strong attention to UX detail and usability
• English level B2 or higher
• Looking for a stable, long-term role

We Offer:

• Long-term role in a growing SaaS company
• Full ownership of UI/UX across the product
• Friendly, collaborative team
• Salary growth based on impact
• Flexibility and stable working hours

🇺🇦 Ми дуже доброзичлива компанія до України.
🇺🇦 Підтримуємо талановитих українських розробників.

Remote (Ukraine) | Full-time | Long-term

We’re hiring a detail-oriented Development Support Coordinator to support our software development leadership team. This role is primarily clerical and organizational, focused on documentation, ticket hygiene, and administrative support.

Core Tasks

• Maintain and format knowledge base and internal documentation
• Clean up and update tickets in Azure DevOps (statuses, titles, descriptions)
• Perform light data entry and record-keeping
• Assist management with follow-ups, summaries, and admin tasks
• Keep internal systems accurate, consistent, and organized

Requirements

• Excellent written English
• Strong attention to detail and organization
• Comfortable with task systems and documentation tools
• Reliable, process-oriented, and able to follow instructions

Growth Note

This is an assistant role, not a Project Manager position. That said, for someone who performs well, takes initiative, and wants more responsibility over time, growth into broader responsibilities is possible.

Other Notes

• No coding required
• No PM experience required
• Stable, long-term support role

We are a US-based product company (NOT outsourcing).
Long-term stable role, real feature ownership for a talented Full Stack developer

Tech stack:
Richly featured web app with varied work 
ASP.NET MVC/Core, C#
css, Razor pages, jQuery
SQL Server

💵 Salary: $2,700–$3,500 USD / month
📈 Raises for demonstrated skills and performance
🕐 4 hours daily overlap with EST (flexible)
💼 Direct hire

Requirements:
• 3+ years commercial .NET experience
• English level B2 or better
• Looking for a long-term, rewarding career — not a short project or agency work
 

🇺🇦 Ми дуже доброзичлива компанія до України.
🇺🇦 Підтримуємо талановитих українських розробників.

Head of Sales (Call Center)

Our client is an international product company specializing in internet marketing and customer acquisition. The company has over 13 years of experience in performance marketing and operates across Europe, Asia, and Latin America, with a team of 200+ professionals worldwide.

The business is actively scaling its international call center operations, expanding into new markets and building new teams. Therefore, we are looking for a Head of Sales (Call Center) who will take ownership of sales performance and lead multiple teams to drive operational efficiency and revenue growth.

This role is ideal for a senior leader with experience managing large call center sales teams, who is data-driven and able to quickly dive into processes and deliver measurable results.

Responsibilities

• Manage sales performance and KPIs of the call center
• Work closely with team leads and cluster managers
• Identify growth opportunities in conversion rates, average order value, and margin
• Analyze performance across different countries and markets
• Implement improvements in sales processes
• Monitor call quality and operator performance
• Optimize sales scripts and sales models
• Use telephony systems as a tool for managing sales performance
• Implement AI tools for call analysis and quality monitoring
• Make data-driven management decisions

• Collaborate with internal teams and key stakeholders

   

Requirements

• Proven experience as a Sales Leader / Head of Sales in a call center environment
• Experience managing large teams of operators through team leads or group managers
• Strong track record of delivering sales targets and KPIs
• Experience in B2C sales
• Solid understanding of call center performance metrics
• Understanding of telephony systems
• Strong data-driven decision-making skills
• Ability to identify growth opportunities and implement improvements
• High level of ownership, structure, and results orientation
• Strong communication and leadership skills

• English level: B1–B2

   

Nice to Have

• Experience working in international or multilingual call centers
• Experience managing sales teams across multiple countries
• Experience using AI tools in call center operations
• Background in performance marketing or performance-driven sales environments

We are looking for a Senior Data Scientist to build the core intelligence layer of our Session Analyzer product: scoring, audience segmentation, and prescriptive recommendations for pharmaceutical marketing teams. You will operate as a “full-stack” data scientist across data validation, data engineering (prod pipelines), ML modeling, causal measurement, and AI-assisted workflows (agents for insights and data diagnostics). You will work directly with the Product Lead and Tech Lead.

Responsibilities

- Design and ship scoring, segmentation, and recommendation features based on pixel session/event data, NPI-enriched profiles, and 3rd-party datasets.

- Build a data quality & validation framework from scratch: tests, monitors, anomaly detection, drift tracking, and root-cause workflows across the data chain.

- Deliver batch PoC (days latency) and evolve to near-real-time MVP (hours latency) pipelines and feature tables.

- Develop and evaluate ML models for engagement prediction and audience targeting; ensure calibration, stability, and business-relevant lift.

- Define and implement measurement/attribution approaches to support ROI uplift and explain “what worked / why”.

- Build AI agents for (1) automated data issue diagnostics and (2) insight/presentation generation, with guardrails and traceability.

- Produce outputs as score tables, top insights, aggregates/features, dashboards/reports, and APIs for audience activation and CDP/CRM integrations.

Requirements

- 5+ years in Data Science / Analytics roles with production ownership.

- Strong Python + SQL; hands-on building production pipelines and data products.

- Experience with event/session analytics, aggregation modeling, and working with noisy web/pixel data.

- Proven ability to build propensity/engagement models, segmentation, and recommendation logic; strong evaluation practices.

- Working knowledge of causal inference / attribution methods for marketing effectiveness.

- Experience with GCP / BigQuery in production; familiarity with ClickHouse/Postgres is a plus.

- Ability to operate end-to-end: problem framing → data validation → modeling → deployment → monitoring → stakeholder comms.

- Hands-on experience building and operating data-driven marketing/advertising analytics products, including event-level measurement, audience segmentation, activation workflows, and performance attribution (AdTech/MarTech environments).

Nice-to-have: 

- Experience with agents (LLM-based workflows), automated insights, and safe deployment patterns.

- Familiarity with data quality tooling (e.g., Great Expectations/dbt tests) and observability.

What We Offer

- Fully remote with flexible hours (aligned with EU timezones for syncs).
- Influence on quality strategy across the entire engineering organization.
- A cross-team role with visibility into every part of the product.
- AI-first tooling.
- Claude Code licenses and cutting-edge AI development workflows. 
- A team with no bureaucracy, decisions are made fast.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

Our statement:

• We’re against war and unjustified aggression;
• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
• We supplied the team with charging stations;
• We continue to work together for the future of Ukraine.

We are currently seeking a Technical Customer Service Agent (Middle+) to join our growing support team.

This role is part of a new long-term project, where you will cover Tier 1 technical support, working closely with international clients and internal teams. We’re looking for proactive specialists who are ready to dive deep into the product, take ownership of issues, and follow them through “until the bottom line.”

Working schedule:

Primary coverage is US daytime/(EST, GMT -5) (6:00 AM – 6:00 PM)

The schedule is flexible and will be discussed with an agent on an individual basis.

• 30-min. lunch break
• Mandatory, paid weekend overtime (4+ hours) on a rotating basis
• 24/7 support coverage through shift rotation

Your future responsibilities include:

• Developing expertise as a Subject Matter Expert in platform and network troubleshooting, providing intermediate to advanced VoIP technical support;
• Assisting customers via phone, email, chat, and occasional video calls (e.g., helping with system setup);
• Identifying, troubleshooting, and proactively resolving platform and network issues;
• Escalating complex cases to higher-tier support teams with clear, complete, and accurate documentation;
• Recreating customer environments on lab servers to replicate and resolve technical issues;
• Comparing customer configurations with best practices and recommending improvements;
• Providing clear, step-by-step instructions for system updates and configuration changes;
• Monitoring system performance and participating in regular maintenance and troubleshooting activities;
• Keeping customers informed with timely status updates on issue resolution progress;
• Working with ticketing systems and internal service desks to manage incoming requests;
• Collaborating with cross-functional teams to improve workflows, processes, and overall customer satisfaction.

Communication channels:

• Jira
• Internal Service Desk systems
• Zendesk

Needed experience & skills:

Hard / Technical skills:

• English proficiency at B2–C1 level;
• 1–2 years of experience in a call center or customer support role, preferably in Telecom or IT;
• Solid understanding of VoIP fundamentals;
• Basic networking knowledge (packet flow, troubleshooting concepts);
• Linux fundamentals;
• Entry-level MySQL knowledge;
• Basic understanding of APIs.

Soft skills:

• Excellent communication and interpersonal skills with a strong customer-focus;
• Strong problem-solving and analytical thinking;
• High attention to detail and ability to document issues accurately;
• Ability to multitask and prioritize in a fast-paced environment;
• Self-driven, proactive, and resourceful;
• Ability to work independently while being a strong team player;
• Willingness to follow established workflows and contribute to continuous improvement.

Nice to have:

• Relevant certifications (CCNA, CCNP, JNCIA, JNCIP) are a plus;
• Strong learners with high motivation are preferred over less-engaged experienced candidates.

Work with EverHelp is about:

• 20 vacation days and 10 paid sick leaves;
• Fully remote work format;
• B2B cooperation model;
• One-month paid training period before independently handling tickets;
• Continuous professional development and hands-on learning with evolving technologies;
• A supportive, professional team that values ownership, proactivity, and growth;
• Career growth opportunities — including progression to CS Team Lead roles.

Submit your resume and join our team 🚀