Sales/Account Manager (Microsoft 365, Azure)

Innoware is a leading IT consulting company, Microsoft Solutions Partner, certified in cyber and information security (ISO/IEC 27001). We help businesses enhance operational efficiency and ensure data security by implementing Microsoft IT solutions – ERP, CRM, Power Platform, AI, and delivering secure cloud IT infrastructure. For 25 years, we have been providing high-quality services, and during this time, the Innoware team has completed over 500 projects in Ukraine and 18 countries worldwide. Our clients include successful, world-renowned companies such as Ciklum, Elcore Group, KERNEL, Nova Poshta, Obolon, the American Chamber of Commerce in Ukraine (ACC), SOS Children's Villages, Orbico, and many others.

Innoware’s headquarters are in Kyiv, where we are currently working on a critical task for Ukrainian businesses – the transition from russian-origin software (specifically 1C/BAS) to modern, secure, and international solutions from Microsoft. Today, there is a growing demand for such changes in Ukraine, and Innoware is helping businesses navigate this transformation by implementing solutions based on Microsoft products and adapting them to Ukrainian realities. At the same time, we continue to work with our long-standing foreign clients and welcome new partners worldwide who value the professionalism of our IT specialists.

As we continue to grow and launch new strategic projects in Ukraine and abroad, we are expanding our team and inviting a Sales/Account Manager focused on Microsoft Cloud IT Infrastructure solutions.

We’re looking for an active, attentive person who is ready to study a lot and deepen their expertise in new products and processes. On our side, we offer a detailed educational guide, as well as professional mentors’ support. 

Your products:

• Licenses for Microsoft B2B IT solutions – Microsoft 365, Azure, Copilot, ERP, CRM and others.
• Service for support and implementation of Microsoft Cloud IT Infrastructure solutions for companies. These can range from specific customer needs to comprehensive projects (migration, building IT infrastructure, etc.).

You customers’ geography: mainly Ukraine + EU, UAE, UK, USA.

Lead sources: ~70% – inbound warm leads from marketing, ~30% – your own search.

Your key tasks and responsibility

Sales: 

• Actively communicating with leads – identifying needs and expectations, recording all interactions in CRM.
• Selecting licenses, calculating cost and processing the purchase of licenses for prospective and existing customers to use Microsoft solutions.
• Managing deals from initial contact to signing – negotiating, organizing and conducting meetings, company presentations, demonstrations of IT solutions.
• Building long-term relationships with prospective clients, including maintaining regular communication, providing all the information they need to decide to work with us.
• Preparing all documents needed for a successful deal, including commercial proposals, tender documentation, contracts (with lawyers).
• Participating in PR and business activities – attending offline and online events, organized by Innoware and our partners, representing the company, actively networking with participants.

Account Management:

• Forming requests for invoices, controlling payments and re-signing agreements. All this is in cooperation with colleagues from the financial and legal departments.
• Keeping accounts and licenses up to date.
• Overseeing the prompt and timely provision of services to customers.
• Identifying new needs of existing clients, providing them information about Innoware’s solutions and services upon their requests.
• Planning interaction with each client, monitoring customer satisfaction.

Developing your own expertise – deeply studying solutions/products that you sell, analyzing the market, searching for new sales opportunities.

Experience and knowledge we’re looking for:

• You have 3+ years of experience in a Sales, Account Management, Customer Support or Project Management role within IT consulting (ERP, CRM, Power Platform, cloud infrastructure, SaaS), telecom, IoT, business consulting or related fields.
• You’re experienced with administering processes of customer’s documents preparation, including invoices, controlling payments.
• Will be an advantage if you sold and/or handled licenses for B2B IT solutions of any vendor.
• You understand the variety of B2B IT solutions – what types they can be and what business needs they cover, plus you’ve got skills and an interest in learning about technical issues.
• You’ve got experience in managing multiple customers and projects simultaneously and cooperating with cross functional teams.
• Your English is Upper Intermediate, your Ukrainian is fluent and competent.

Soft skills we believe are important for success in this role:

• Accuracy, commitment to high quality, ability to make sure tasks get done and take responsibility for results.
• Ability to work effectively independently and be a reliable partner in a team.
• Ability to prioritize tasks, meet deadlines.
• Strong communication skills.
• Initiative and proactivity, seeing opportunities for business development and proposing solutions.
• Desire to grow – willingness to learn, improve your skills, analyze the market, and achieve outstanding results.

What we offer:

• Development and support – personalized training plan on Microsoft solutions and Innoware’s services, mentoring from experienced colleagues, real career growth opportunities. 
• Wide sales opportunities – Innoware has solutions that cover almost all business needs in IT infrastructure – ERP, CRM, Power Platform, Azure, Microsoft 365, AI services, security solutions and many others.
• Diverse work – communication with clients from different industries and countries, participation in the development of Innoware's business in Ukraine and abroad. 
• Our values and corporate culture – Innoware is an environment of open, professional communication, teamwork, honest relationships, and mutual trust. We support each other in both work and life. We hold a pro-Ukrainian stance, have not worked with russian companies since 2014, and actively support the Armed Forces of Ukraine.
• Full remote format. If you’re interested and able to visit Kyiv from time to time – we have an office there and we’d love to see you (but subject to the security situation).
• Work-life balance: standard schedule from 9:00 a.m. to 6:00 p.m., flexibility is ±1-2 hours, paid vacation and sick leave, weekends (Sat, Sun), and additional days off for public holidays.
• Cooperation format – permanent full-time contract.
• Compensation – fixed rate + bonuses from sales. We believe this should be standard, but it's worth mentioning that we always pay in full and on time.

Want to sell top IT solutions from Microsoft and Innoware as well as develop your career?

Please apply with your detailed CV in Ukrainian or English. We will carefully review your CV and contact you if your background meets the vacancy expectations.

Join the Innoware team – sell, grow, and achieve more!

Learn more about Innoware: https://innoware.com/

Learn more about job opportunities at Innoware: https://innoware.com/career/