Jobs at Djinni

DMT Business Development is a leading B2B lead generation and appointment setting agency. We create tailored & effective strategies for clients based on their needs and goals. Our team generated over 2m leads for hundreds of clients and booked 10k+ appointments with businesses of any scope.

Currently we have an open vacancy for Sales Development Representative.
 

Responsibilities:

• Communicate with potential clients via LinkedIn and email (we provide templates and contact lists);
• Handle responses, convert leads conversations into appointments;
• Make calls to prospects as a follow-up step if required;
• Prepare simple weekly and monthly reports;
• Join weekly calls with our team and clients from the US and/or Europe.
   

Ideal Candidate Profile:

• 1+ year of experience in sales, business development, or lead generation;
• Strong written and spoken English (B2/C1);
• Highly organized, proactive, and eager to learn;
• Able to multitask and adapt quickly in a dynamic environment;
• Passionate about growing in sales and business development;
• Results-driven mindset with a focus on exceeding targets and delivering value to clients.

Working conditions:

• Working hours: Monday-Friday, 2 PM to 10 PM (Kyiv time);
• 20 paid vacation days per year and company events.
• A young and friendly team environment.
• Benefits include company guarantees, bonuses, and corporate event.

DMT Business Development is a leading B2B lead generation and appointment setting agency. We create tailored & effective strategies for clients based on their needs and goals. Our team generated over 2m leads for hundreds of clients and booked 10k+ appointments with businesses of any scope.

Currently we have an open vacancy for Sales Manager.

Working conditions:
 

• Working hours: Monday-Friday, 2 PM to 10 PM (Kyiv time);
• 20 paid vacation days per year and company events.
• A young and friendly team environment.
• Benefits include company guarantees, bonuses, and corporate event.

Responsibilities:
 

• Coordinating the company’s outbound efforts with the team
• Generate warm leads through various channels - email, Linkedin and others
• Providing forecasts, reports, and analytical insights
• Running discovery calls and sales meetings
• Handling conversations with prospects and negotiating deals
• Closing deals and handing the client over to a project management team
   

You’re our ideal applicant if:
 

• You have experience with outbound email campaigns;
• You have experience of closing high ticket deals (10k+);
• You are able to handle the sales cycle A to Z (from generating the lead to closing the deal);
• You’ve got an excellent command of English;
• You have outstanding communication and negotiation skills;
• You have the ability to increase customer engagement;
• You have analytical and time management skills;
   

We aim to build a team of like-minded people who strive to show great results and are ready to tackle the challenges of the dynamic market!

We are looking for an energetic and experienced Project Manager to join Red Rocket Software. If you are able to effectively manage projects, coordinate teams and find common ground with clients, this position is for you!

Requirements:

• At least 3 year of experience as a Project Manager in the IT field.
• Understanding of software development processes and methodologies
• Ability to define project scope, set expected deliverables and ensure that the necessary actions are taken to achieve them.
• Experience of working with and managing teams, strong communication and organisational skills
• Ability to work in a multi-tasking environment
• English to B2 level or above

Responsibilities:

• Leading and coordinating the work of teams
• Project planning and task prioritisation
• Create and maintain project documentation
• Monitoring project progress, identifying and mitigating risks
• Coordinate communication between company departments and liaise with clients
• Perform a variety of project management tasks
• Develop detailed project plans, schedules and budgets
• Assign and delegate tasks, manage the workload of team members within the project
• Track project progress using approved tools
• Ensure successful completion of project and handover to client

About the role
 We are looking for a Junior CRM / Retention Tester to help test bonus campaigns, email campaigns, push notifications, and content within an iGaming product.
This is a testing-focused role where you will ensure that marketing and bonus mechanics work correctly before launch and after release for users.

Key responsibilities

Testing bonus and promotional campaigns before launch
Checking email campaigns, push notifications, and onsite content
Verifying correctness of display and logic of promotional materials
Logging bugs and issues in the system
Re-testing fixed tasks (re-test)
Post-release testing
Checking responsiveness (desktop / mobile)
Maintaining simple test documentation
Ensuring compliance with regulatory communication requirements
What we are looking for

A detail-oriented person with strong attention to detail
Someone who can identify bugs and logical inconsistencies
Basic understanding of CRM / marketing campaigns is a plus
English level: reading and understanding documentation
Ability to clearly describe bugs and findings
Willingness to grow in CRM / Retention / QA fields
Nice to have

Experience in testing (QA, manual testing)
Understanding of email marketing or CRM logic
Experience with bonuses, promotions, or iGaming products
⭐️ We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

Kyiv-based preferred / Remote considered

Caolan Reports is an independent frontline journalism channel documenting the war in Ukraine. Our reporting is watched by hundreds of thousands of people across the world and is well known inside Ukraine for its ground-level, honest coverage.

We are looking for a talented and motivated video editor to join our small, mission-driven team.

WHAT THE ROLE INVOLVES

— Editing documentary-style news reports and short-form video content

— Working closely with the journalist/director on pacing, structure, and storytelling

— Managing footage, sound, and graphics to broadcast standard

— Occasionally cutting quickly to meet news deadlines

WHAT WE'RE LOOKING FOR

— Solid video editing experience (news, documentary, or online journalism preferred)

— Fluent in Ukrainian and English — both written and spoken

— Able to work independently and take editorial direction

— Kyiv-based is an advantage, but strong candidates elsewhere in Ukraine are welcome to apply

— Proficiency in Adobe Premiere Pro, DaVinci Resolve, or equivalent

WHY JOIN US

This is a rare opportunity to work on journalism that matters — reporting that challenges Russian narratives and reaches a global audience. You'll be part of a lean, committed team doing work with real impact.

See our work: https://www.youtube.com/@CaolanReports

TO APPLY

Please send a short introduction, your CV or work history, and links to at least two examples of your editing work, and check out the available videos on the site, will you be able to produce them with minimal guidance/mentoring?

Golden Panda Marketing is an international, performance-driven affiliate company. We specialize in scaling high-demand products in the Health & Lifestyle sectors through aggressive, data-backed traffic acquisition.

We are looking for a Native & DSP expert who knows how to tame the algorithms of Taboola, Outbrain, and major DSPs. If you can spot a winning creative angle and scale a funnel to thousands of dollars in daily spend, this is for you.

What You’ll Do

• End-to-End Campaign Management: Launch, test, and scale Native and DSP campaigns independently to hit and exceed strict KPI targets.
• Aggressive Scaling: Take responsibility for managing thousands of ad dollars every day, efficiently allocating spend across platforms like Taboola, Outbrain, MediaGo, and various DSPs.
• Performance Analysis: Deep-dive into traffic data to spot trends in CTRs, CPCs, and conversion rates. You’ll act fast to cut losers and maximize ROI.
• Funnel & Creative Testing: Collaborate with the team to experiment with new landing pages, prelanders, and ad creatives. You are responsible for finding the "winning combo" and scaling it aggressively.
• Cross-Platform Growth: While your focus is Native/DSP, you’ll work within a team that leverages Google and Facebook to ensure holistic growth.

Requirements

• 3+ years of experience as a Media Buyer specifically in Native ads or Programmatic/DSP environments.
• Proven Track Record: Experience managing large daily budgets profitably (you aren't afraid of spending $1k+ per day).
• Expertise in Platforms: Deep knowledge of Taboola, Outbrain, or major DSPs (MediaGo, etc.).
• Data-Driven Mindset: Strong analytical skills with the ability to interpret performance data and turn it into actionable scaling strategies.
• Creative Agility: Ability to develop and test multiple "angles" to keep campaigns fresh and profitable.
• English Proficiency: Comfortable working in an international environment (written and spoken).

What You Get

• 100% Remote: Work from anywhere.
• Financial Growth: Competitive fix + high performance-based commissions.
• Scale & Resources: Access to significant budgets and a support team (design/tech) to help you ship fast.

We are seeking a Cold Sales Representative focused on outbound prospecting via cold calls. This role is critical to expanding our client base across North America, Canada, New Zealand, Australia, Europe, and other markets. You will support the top-of-funnel sales process by generating qualified appointments for our Account Executives.

Key Responsibilities:
 

• Conduct outbound cold calls to potential B2B clients.
• Qualify leads and set appointments for product demos.
• Follow a proven cold outreach script and adapt it based on call feedback.
• Log all activity and lead information in the CRM.
• Collaborate with the Sales and Marketing teams to improve outreach strategies.

Requirements:
 

• Minimum 2 years of experience in cold calling.
• Fluent in English.
• Experience in SaaS and B2B sales is required.
• Proven track record of setting qualified appointments.
• Experience working with North American clients/markets.
• Strong communication and objection-handling skills.
• Self-motivated, results-driven, and comfortable working with quotas.
• Energetic and outgoing personality with excellent interpersonal skills.

What We Offer:
 

• Fully remote work
• Work schedule: 9:00 AM – 5:00 PM (EST)
• Paid vacation (10 days)
• An opportunity to significantly influence the direction of the company
• Steep learning curve and personal growth opportunities
• Access to courses and training
• Corporate English language training
• Competitive salary
• Growth opportunities: This role is not limited to cold outreach - strong performers will have the chance to take on additional responsibilities, such as leading demo sessions and advancing within the sales team.

CrunchCode — міжнародна сервісна ІТ-компанія з досвідом близько 7 років у розробці вебсервісів і вебзастосунків. Ми працюємо у форматах staff augmentation (outstaff) та outsourcing і підключаємо спеціалістів до проєктів клієнтів у довгостроковій моделі співпраці.

Ми працюємо переважно з проєктами в доменах логістики (включно з last mile),e-commerce, fintech та банкінгу, а також enterprise-рішеннями.
Для нас важливо, щоб проєкт був “чистим” і зрозумілим з точки зору етики та цінності для користувачів.

Ми принципово не беремо проєкти, пов’язані з:
● gambling / гемблінгом,
● adult-контентом та порнографією,
● шахрайством або будь-якою розробкою, що спрямована на обман чи маніпуляції.

What We Offer:
● Fully remote work
● Long-term, stable project
● High level of autonomy and trust
● Minimal bureaucracy
● Direct impact on business-critical logistics systems
● Long-term engagement, not a short-term contract.

Project Overview:

Post-merger AWS infrastructure consolidation: 13+ product lines, 65–70 AWS accounts across 3 separate AWS Organizations, serving 200k+ customers. The goal is to consolidate into a unified organization — migrating accounts, standardizing governance, unifying networking, increasing IaC coverage from 70% to 95%+, and establishing security baselines across the board.

Work spans: multi-org account migrations · networking redesign · IaC standardization (Terraform/Terragrunt) · CI/CD consolidation (GitHub Actions) · security remediation · self-service platform capabilities for product teams

Duration: Long-term (Q2–Q4 2026, extension likely)

Tech Stack:

AWS Organizations · Terraform · Terragrunt · GitHub Actions · Transit Gateway · ECS · EKS · IAM Identity Center · Security Hub · GuardDuty

Requirements (Must-have):

- 7+ years as a hands-on Senior AWS Cloud Engineer

- AWS multi-account architecture — Organizations, OUs, SCPs, governance, account migrations

- Advanced Terraform / Terragrunt — module design, testing, state management at scale

- AWS networking — VPC design, Transit Gateway, VPC peering, VPN, Route 53, DNS

- Container platforms — ECS/Fargate and/or EKS, must understand trade-offs

- IAM & SSO — IAM Identity Center, cross-account roles, least-privilege design

- Security & compliance — Security Hub, GuardDuty, AWS Config, centralized logging

- Operational excellence — monitoring, incident response, cost optimization

- GitHub Actions — composite actions, reusable workflows, OIDC

Nice to Have:

- AWS Solutions Architect — Professional

- AWS DevOps Engineer — Professional

- AWS Advanced Networking — Specialty

- SysOps Administrator / Cloud Operations Engineer — Associate

Hiring Process:

Intro call → Technical discussion → Offer

We are looking for a Data / Analytics Engineer to join an ongoing initiative focused on building a scalable, AI-driven data platform for product analytics.
This is a new role within an existing analytics team, where you’ll help architect and build the core data layer that will enable self-service analytics across the company. The role combines hands-on data engineering with forward-looking AI automation initiatives.

Client/Project: is a global DevOps company.
The project focuses on building a Gold data layer that enables product and business stakeholders to access ready-to-use, reliable datasets without relying on ad-hoc requests.
It’s a complex and high-impact domain, where:

• you will design and build a scalable data model from multiple sources (Snowplow, FullStory, internal systems)
• the team is transitioning to an AI-first development approach (Cloud Code, Codeium - no manual SQL writing mindset)
• AI agents are a core part of the vision (automating data transformations and schema evolution)
• the work has a direct impact on decision-making across a ~600-person product organization

Cooperation: full-time, short-term (6 months with the high possibility of prolongation)
Stage: existing (early stage of data platform transformation - Gold layer not yet built)
Position: new
Timezone requirements: CET ±2h preferred
Location requirements: Remote
Client team: Analytics Guild (up to 9 people)
English: Upper-Intermediate+

Requirements:

• 4+ years of experience in Data Engineering / Analytics Engineering (Mid+ or Senior level)
• Strong SQL skills (advanced: window functions, CTEs, joins, performance tuning)
• Hands-on experience with dbt (models, testing, documentation)
• Experience with Amazon Redshift (or strong AWS DWH background)
• Solid understanding of data modeling (dimensional modeling, medallion architecture)
• Experience with Python for data pipelines, integrations, or data quality
• Practical experience using AI coding tools (Copilot, Codeium, Claude, etc.) in daily work
• Experience working with product/event data
• Strong ownership and ability to work autonomously
• Clear communication skills and the ability to work with non-technical stakeholders

Nice to have:

• Experience building or experimenting with AI agents (LangChain, OpenAI API, etc.)
• Familiarity with Snowplow or similar event tracking tools
• Familiarity with FullStory or behavioral analytics tools
• Experience with AWS ecosystem (S3, IAM, etc.)
• Experience with orchestration tools (e.g., Airflow)
• Understanding of BI tools (e.g., Looker) and data consumption patterns

Responsibilities:
This role evolves in two main phases:
Phase 1 (Months 1-4): Building the Gold Layer

• Design and implement Gold-layer data models in dbt
• Transform raw and Silver-layer data into business-ready datasets
• Integrate multiple data sources (Snowplow, FullStory, internal systems)
• Collaborate with the analytics team to translate business needs into reusable models
• Identify and fix inconsistencies in existing data layers
• Establish data quality, monitoring, and observability practices

Phase 2 (Months 4-6+): Automation & AI

• Design and build AI agents for automating data workflows
• Develop systems that detect new incoming events and suggest schema placement
• Automate maintenance of the Gold layer
• Explore and implement AI-driven approaches for data transformations

Ownership areas:

• Gold data layer architecture
• Data quality and reliability
• AI-driven automation of data workflows
• Collaboration with analytics stakeholders
• Long-term scalability of the data platform

Benefits from 8allocate:

• Team & Culture: Team events, offsites, and a culture that keeps people connected.
• Learning & Development: Budget for courses, certifications, and conferences.
• Well-being: Flexible support in line with company policy, with options to support your physical and mental well-being (sport, mental health, or medical insurance).
• Rest & Recovery: Paid vacation and sick leave.

We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide.

Currently, we are looking for a Product Marketing Manager for Stylio.

Location: Remote
Job Type: Full-Time

About our client:
Stylio is a new AI-powered fashion app helping women better understand what truly suits them and feel confident in what they wear.
Stylio is built as a startup-style product within a larger, established company. 

This means we combine the best of both worlds:

• fast decision-making, experimentation, and ownership
• solid resources, stability, and long-term product vision.

About the role:
We’re looking for a Product Marketing Manager to own and optimize our web funnels in a classic cross-functional setup (design + dev + QA).
This role is focused on growth, monetization, and experimentation. You’ll work closely with UA, Creative, and Product teams to increase ARPU, LTV, and overall funnel performance.

Responsibilities:

• Own web funnel optimization across all traffic sources (Meta, Applovin, TikTok etc.)
• Run A/B tests to improve ARPU, CVR, and LTV
• Launch and validate new funnels for new sales angles
• Build and prioritize a backlog of growth hypotheses
• Align product experience with marketing promises
• Collaborate with design, development, and QA teams on implementation
• Work with localized funnels
• Conduct market, competitor, and audience research to generate growth insights

Requirements:

• 1+ year of experience in Product Marketing / Growth / Monetization (B2C)
• Strong understanding of funnel metrics and subscription economics
• Experience running A/B tests and measuring impact
• Data-driven mindset and strong analytical thinking
• Experience working with analytics tools (Amplitude, Tableau, or similar)
• Experience working with paid traffic products
• Ability to define hypotheses and prioritize experiments
• Comfortable working with dashboards and CR analysis
• Experience working cross-functionally with design and development teams

Nice to have:

• Experience launching new sales angles or positioning experiments
• Experience working with web funnel builders
• Basic understanding of no-code tools or frontend logic
• Interest in fashion, style, or visual aesthetics

Working conditions:

• Remote or Hybrid work. The choice is yours!
• Sport and education compensations (75%)
• Psychologists compensation (70%)
• Language courses compensation
• Coworking compensation
• Health insurance
• 100% Sick Leave Compensation
• Team buildings 2 times a year
• Merch
• Birthday presents
• Time-off Policy — unlimited Out of office days

What’s next?

If this role sounds like a fit — we’d love to hear from you! Just send over your CV and anything else you’d like us to consider.

We’ll review everything within five working days, and if your background matches what we’re looking for, we’ll get in touch to set up a call and get to know each other better.

We’re looking for a Mobile Automation Developer to join our team and help build reliable, scalable services.
 

About:

Our client is developing electro-mechanical devices for dairy farms, pulsators and automatic detachers. The solution is leading in the industry with advanced cow monitoring solutions based on activity and rumination sensors.

Responsibilities:

• Design and implement QA test automation infrastructure and test scenarios for client–mobile–backend systems, including communication between devices, front-end, back-end services, and mobile applications;
• Design and execute end-to-end (E2E) tests for iOS and Android, testing new features while focusing on deep internal aspects of the feature and its integration with the operating system;
• Learn and adopt new features, technologies, and platforms in a relatively short amount of time (e.g., Bugfender, Raygun, Crashlytics, Datadog).

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or another exact science field;
• 4+ years of experience writing automated tests for mobile devices, preferably using Python (UI automation tests, integration tests);
• Experience working with iOS testing tools such as Instruments, XCUITest, XCTest, or Xcode;
• Experience working with Android testing tools such as Instrumented Tests, Local Tests, Espresso, or Android Studio;
• At least 1 year of experience in automation infrastructure development;
• Experience working with RESTful APIs;
• Advanced English (written and spoken).

Would be a plus:

• Experience writing mobile unit tests on devices or emulators;
• Experience with mobile automation frameworks such as Robot Framework or Cucumber using Python;
• Experience with one of the following systems: AWS Device Farm, Sauce Labs, WebdriverIO, Docker, AWS, Airflow, BrowserStack App Automate;
• 1 year of manual web testing experience;
• Experience working with or building CI/CD pipelines and understanding the mobile automation development cycle (Jenkins, GitHub Actions, Azure AppCenter);
• In-depth knowledge of mobile operating systems;
• Experience testing Mobile SDKs, location-driven features, NFC, or BLE integrations;
• Experience testing battery consumption in background processes.
   

We offer:

Professional Development: Free English courses, free access to the corporate Udemy account, corporate digital library subscription, possibility to participate and share your knowledge as a speaker in our internal meetups.

Benefits: 100% paid vacation and sick leaves, opportunity to accumulate part of the own salary in the company in dollar terms.

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.

We are looking for a Senior Frontend Developer (Angular) to join our Warsaw team. The role is on-site and requires working from the office.

✅ Requirements:

✔️A minimum of 5 years of commercial experience in web development;

✔️At least 3-4 years of commercial experience with Angular 2+ (we are using Angular 18+ and moving fast);

✔️Proficiency with Typescript;

✔️Familiarity with testing frameworks and test runner frameworks such as Jest;

✔️Experience consuming REST APIs;

✔️Clear understanding of SOLID/GRASP principles, client-side architecture, and design patterns;

✔️Awareness of cross-browser compatibility issues and client-side performance considerations;

✔️Exceptional learning skills, problem-solving, and ability to work independently;

✔️Solid understanding and extensive experience with tools like Git, npm, Webpack, Babel, and Linters;

✔️Intermediate level of English.

✅ Would be a plus:

✔️Experience in working with the Nx framework;

✔️Experience in working with TypeScript AST and writing code modifiers;

✔️Experience with GitLab CI;

✔️Experience in working with Docker, NGINX, and NodeJS;

✔️Strong product eye & understanding of typical web UX.

✅ Responsibilities:

✔️Develop a complex iGaming platform using Angular 18+ and Typescript;

✔️Write high-quality, scalable, testable, and high-performant code;

✔️Participate in software system testing and validation procedures, programming, and documentation;

✔️Potentially lead assigned projects, including assigning tasks, coordinating efforts, and monitoring performance;

✔️Provide technical advice and assist in solving programming problems;

✔️Perform code reviews and provide feedback to ensure code quality.

✅ We offer excellent benefits, including but not limited to:

🧑🏻‍💻Learning and development opportunities and interesting, challenging tasks;

📝Official employment in accordance with the laws of Poland and the EU, registration of family members;

✈️ Relocation package (tickets, staying in a hotel for 2 weeks);

📚 Opportunity to develop language skills and partial compensation for the cost of language classes;

🎁 Birthday celebration present;

🏝 Time for proper rest and 20 working days of Annual Vacation;

🍲 Office snacks and refreshments;

🏋️ Sports package to support a healthy lifestyle;

🩺 Comprehensive medical insurance for you and your partner;

📍 Comfortable office with great facilities in a prime location;

🎉 Exciting corporate events, team-building activities, and international company parties.

Bold moves start here. Make yours. Apply today! 

We are a Belgian SaaS company developing a suite of B2B web applications. Our core product, HyperPortal, is a no-code platform that allows organizations to automate business processes and build structured databases without requiring technical knowledge.

To support our growing customer base, we are looking for an Automation Implementator who can translate business needs into well-designed, maintainable workflow automations.

Responsibilities

You translate business requirements into powerful, scalable workflow solutions within HyperPortal. Based on functional analyses and BPMN documentation provided by business consultants, you design and build smart, efficient automations from the ground up. You structure robust data models and logic that are built to scale, ensuring solutions are not only effective but also maintainable in the long run.

Working closely with business consultants, you refine requirements and help shape the best possible technical approach. You take ownership of the implementation, delivering high-quality solutions and clear documentation that supports internal knowledge sharing. While your primary focus is within the internal team, you occasionally engage with clients to support and explain technical solutions when needed.

You will not work with tools such as n8n, Make.com or Airtable directly. Instead, you will use our own no-code automation platform, which is conceptually similar. Existing experience with these tools is fully transferable.

Required experience and skills

• At least 3 years of experience working with workflow or no-code automation tools
(e.g. n8n, Make.com, Zapier, Airtable, similar platforms)
• Strong background in business and functional analysis
• Ability to independently implement complex automations end-to-end
• Experience documenting solutions in a clear and structured manner
• Strong communication skills and customer-facing experience
• Good command of English, both written and spoken

Personal qualities

Proactive and able to take ownership of implementations

Structured and methodical in your way of working

Comfortable working with both business stakeholders and technical concepts

Reliable and detail-oriented

About the Job
ARX is seeking a Software Team Lead to join our dynamic team in Kyiv.

The role of a Software Team Lead involves overseeing the technical aspects of a software team, guiding team members in technical matters, organizing collaborative work within the team and the team’s interaction with other departments.

KEY RESPONSIBILITIES:

• Design, develop, and maintain C++ software modules for controlling a robotic complex
• Collaborate with hardware and other teams to integrate software solutions
• Implement real-time data processing pipelines and low-latency control loops for embedded platforms
• Ensure system reliability, safety, and performance under varying operational conditions
• Participate in software reviews, unit testing, and simulations in Hardware-in-the-Loop (HIL) and Software-in-the-Loop (SIL) environments
• Contribute to documentation, configuration management, and compliance with military software standards and cybersecurity protocols
• Lead the software development team, including production-focused engineers
• Conduct stand-ups, rallies, and retros to help the team move forward, distribute tasks between the team, monitor progress and deadlines
• Manage production software activities: planning, firmware flashing, and updates for manufactured devices

• Together with PM co-organize and manage team business trips for on-site deployments, production support, and testing

   

• REQUIRED QUALIFICATIONS:
• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Robotics or related field
• 5+ years of professional experience developing C++ software in real-time or embedded systems
• Familiarity with robotics concepts and tools
• Strong command of modern C++, and object-oriented design principles
• Experience in multithreading, concurrency, and memory management in resource constrained systems
• Familiarity with software development for embedded Linux and Edge Devices

• Proficient with software debugging tools, profiling, and optimization techniques

   

• PREFERRED QUALIFICATIONS:
• Experience with autonomous systems, robotics, or defense software development

• Experience supporting software in production environments and working closely with manufacturing or field deployment teams

   

• SOFT SKILLS & TEAM FIT:
• Strong analytical and problem-solving skills
• Excellent written and verbal communication in English
• Comfortable working in cross-functional teams under tight deadlines
• Self-motivated, detail-oriented, and able to thrive in high-stakes environments
• Ability to make decisions and take responsibility

L1 Technical Support / Customer Success Specialist (AI SaaS)

Ender Turing

Ender Turing is a product-focused AI company building conversation intelligence solutions for analyzing customer communications (voice & chat).

Our platform helps companies uncover insights from customer interactions and improve business processes through AI-driven analytics.

We work with international clients across the US, Europe, and Latin America.

Our clients include:
Aventus Group (financial services)
Uniqa Insurance Group
USG Insurance
OTP Bank
Nova Pay
Dila Medical Lab
Fozzy Group
Dobrobut

We are a focused team of 9 people developing and maintaining a production-grade AI platform for global clients.

About the Role

We are looking for an L1 Technical Support / Customer Success Specialist who will become the first point of contact for our clients and help ensure smooth platform operations.

In this role, you will:

• Assist clients with technical issues
• Perform initial problem diagnostics
• Escalate complex cases to the engineering team
• Help clients effectively use the product

You will work closely with engineers and the product team.

This is a great opportunity for those who want to grow in SaaS, AI, and product IT companies.

Requirements

• Ukrainian — fluent
• English — B2 / C1
• Technical education or IT background is a plus
• Ability to work full-time (remote)
• Strong communication skills
• Analytical thinking and curiosity about how systems work
• Ability to explain technical concepts in simple terms

• Responsibility and attention to detail

   

Nice to Have

• Experience in technical support / helpdesk / SaaS support
• Basic understanding of web applications
• Basic understanding of APIs
• Experience with browser console (Chrome DevTools)
• Experience working with international clients

We are also open to final-year students who can work full-time.

Key Responsibilities

Technical Support (L1)

• Handle client requests (tickets, email, messages)
• Perform initial issue diagnostics
• Classify requests by priority
• Reproduce issues and collect diagnostic data
• Escalate complex cases to the engineering team (L2)

Customer Assistance

• Answer product-related questions
• Support clients with setup and configuration
• Assist during integrations and onboarding

• Participate in short troubleshooting calls

   

Documentation

• Document recurring issues
• Contribute to the knowledge base
• Prepare internal documentation

What We Offer

• Work on a real AI product
• Experience with international clients
• Close collaboration with engineering and product teams
• Fully remote work
• Growth opportunities in:
  • Customer Success
  • Product Operations
  • QA
  • Technical roles
• Work in a small, fast-moving product team

Application Process

To move forward, please:

1. Send your CV 

2. Answer a short question:
Are you ready to solve up to 5 logical problems during the interview?

(This is not a test — we just want to understand your thinking process.)

3. One more question:
Why are you interested in working in a startup rather than a large company?

We are a small team where initiative, ownership, and curiosity matter — we’d love to understand your motivation.

Interview duration: up to 30 minutes