Jobs at Djinni

About the Role 

The Customer Support Lead is responsible for leading the intake, validation, prioritization, and resolution tracking of all incoming customer support tickets related to bugs, system errors, and user questions. 

This role ensures that customer-reported issues are properly documented, reproducible, prioritized by business criticality, and efficiently transferred to the development team. The position acts as the operational bridge between Customers and Engineering, ensuring high-quality issue handling and transparent communication. 

The role does not own feature requests or roadmap prioritization. 

Key Responsibilities 

Ticket Intake & Validation 

• Review all incoming customer tickets (bug reports, technical issues, “how-to” questions). 
• Ensure tickets contain sufficient information to identify and reproduce the issue. 
• Reproduce reported bugs when possible. 
• Request missing information from customers when required. 
• Reject or reclassify invalid or non-reproducible tickets. 

Prioritization & Classification 

• Classify tickets based on severity and urgency (e.g., Critical / Major / Minor). 
• Assess business impact (single user vs. multi-region issue). 
• Detect and escalate critical incidents immediately. 
• Group duplicate or related tickets into consolidated requests. 
• Ensure clear and structured documentation before sending to development. 

Engineering Coordination 

• Transfer validated tickets to the development team. 
• Provide clear reproduction steps and technical context. 
• Clarify engineering questions related to customer cases. 
• Monitor progress of bug fixes. 
• Ensure tickets are updated and statuses reflect real progress. 

Incident & Escalation Management 

• Communicate critical issues to relevant stakeholders (Product, Engineering Leads, Business Owners). 
• Support structured incident handling when needed. 
• Ensure customers receive timely updates on high-impact issues. 
• Maintain visibility of open high-priority cases. 

Process Governance & Quality Control 

• Maintain high standards for ticket quality and documentation. 
• Define and improve ticket handling workflows. 
• Establish and maintain severity classification standards. 
• Track recurring issue patterns. 
• Identify systemic quality problems and suggest preventive actions. 

What This Role Does NOT Own 

• Feature request prioritization 
• Product roadmap decisions 
• Commercial or customer success targets 
• Development team management 

Required Skills and Qualifications 

Experience 

• 5+ years in SaaS support, technical support, or platform operations 
• Experience working closely with engineering teams 
• Experience handling bug triage and reproduction 
• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, etc.) 

Skills 

• Strong analytical and problem-solving skills 
• Ability to reproduce technical issues 
• Clear written communication 
• Structured thinking and prioritization capability 
• High attention to detail 

• Calm and organized under pressure 

   

Nice to Have 

• Experience with APIs, logs, data structures 
• Experience in digital agriculture / farm management systems 
• Understanding of incident management processes (ITIL-style helpful but not required) 

Key KPIs 

You may want to define measurable targets such as: 

• % of tickets validated before sending to dev 
• Time to first response 
• Time to reproduction 
• Time to severity classification 
• Reduction of duplicate tickets 
• SLA compliance rate 
• Stakeholder satisfaction (internal + external) 

 The Company Offers 

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.  
• Annual performance bonus scheme.  
• Career growth opportunities.  
• An environment where you need to seek and implement unique solutions.  
• Training and development programs.  
• Young and dynamic team with a friendly and open culture.  
• Health and life insurance for employees and your family members.  
• 32 working days of paid annual leave and sick leave. 

We are looking for a strong operational Support Agent who understands that customer support is not just “answering chats”, but a structured function that directly impacts retention and revenue.

Your Zone of Impact 

You will: 

• Handle player inquiries via chat and email (account, payments, bonuses, KYC, technical issues) 

• Work within clear SLA and quality standards • Escalate cases with structured context and proper documentation 

• Track patterns in player requests and flag recurring issues 

• Follow internal processes and contribute to their improvement

We are looking for someone who: 

• Has hands-on iGaming support experience (B2C, Tier 1 markets preferred) 

• Clearly understands: what SLA, AHT, CSAT mean how support impacts retention how escalation flow works 

• Can explain their previous responsibilities with specific examples and metrics 

• Understands how team collaboration works 

• Is comfortable working within structured processes and KPIs • Speaks fluent English (additional languages are a plus) 

• Can work shifts if required

What We Offer:

• Remote work
• Flexible schedule
• Paid vacation and sick leave
• Stable workload in a growing product

Who are we looking for?

We are looking for an "independent fighting unit" who is ready to join our Team and start working together on our projects.

Tasks?

Your tasks will focus on the skills and expectations listed below and the use of new approaches and technologies.

Why did the job open?

We want to invite a new specialist to the company's staff due to the increase in the number of projects and the opening of a branch.

We are looking for a candidate with:

•  Upper-intermediate or higher level of English;

•  Strong consulting and communication skills, capable of presenting and explaining complex technical topics to both business executives and technical teams;

•  Over 2 years of experience in Dynamics 365 CRM/Customer Engagement (Sales) implementation;

•  Experience in other CE applications (such as Customer Service, Field Service, Marketing) is a plus;

•  Familiarity with Power Platform LowCode/NoCode development (Dataverse tables, simple workflows/cloud flows, BPF, forms, business rules, security role configuration);

•  Basic experience with Power BI & Power Query is an advantage;

•  Certifications in Dynamics 365, Azure, or Power Platform are a plus.

Key responsibilities:

•  Participate in workshops with customers and business analysts to gather requirements;

•  Consult clients on Power Platform implementation and best practices;

•  Design and build low-code/no-code components on Power Platform or enhance existing solutions;

•  Collaborate with Project Management to ensure project stays within scope, budget, and timeline;

•  Participate in User Acceptance Testing;

•  Provide technical and functional support to customers after solution go-live;

•  Contribute to marketing and pre-sales activities.

About Us:

We are a growing B2B tech agency. We already have a high-level Lead Gen Strategist building our outreach "Playbook." Now, we need a smart, autonomous, and detail-oriented Lead Generation Specialist to execute it.

The Role:

You will be the "hands" on the keyboard. We will provide the strategy, the target audience, and the messaging frameworks. Your job is to research the right prospects, personalize the outreach, send the messages on LinkedIn and Upwork, and manage the inbox to book meetings.

Your Responsibilities:

•   Prospecting: Find decision-makers (CEOs, CTOs, Founders) that fit our exact Ideal Customer Profile.
•   Personalization: Write highly customized first lines/icebreakers based on their profile or company news. (No lazy copy-pasting)
•   Execution: Send proposals on Upwork and manage LinkedIn outreach campaigns.
•   Inbox Management: Reply to interested prospects promptly and get them to book a call.
•   Tracking: Log your daily numbers (messages sent, replies, calls booked) in our tracker.

Requirements:

•   Excellent written English (you must sound like a native professional).
•   Highly autonomous. You don't need someone watching your screen to get the work done.
•   Experience with LinkedIn Sales Navigator and Upwork.
•   High attention to detail.

Compensation:

We offer a reliable hourly rate PLUS a performance bonus for every Qualified Call you book. If you are good at this, you will make great money.

How to Apply (CRITICAL):

To prove you have good English and attention to detail, you MUST include a link to a 1-minute Loom video or audio recording introducing yourself.
 

Also, answer this question in your proposal: If you are reaching out to the CTO of a software company, what is one thing you would look for on their LinkedIn profile to write a personalized first sentence?

(Proposals without a video/audio link will be automatically declined).

ML/CV engineer

We’re looking for a passionate Machine Learning / Computer Vision Engineer to join our team.

As a member of our team, you will participate in research & development of solutions in the field of computer vision, document understanding using cutting-edge machine learning approaches. The position will involve different aspects of R&D including initial research, analysis, prototyping and development. By joining our team you’ll be able to affect Ukrainian Deftech area innovations and contribute to important today’s military products.

Responsibilities:

• Research and development of Image Processing algorithms including CV algorithms
• Research and prototyping of detection and tracking algorithms using ML and CV
• Work with data collection and analysis in order to improve efficiency of ML/CV dependent algorithms

Job Qualification:

• 2 years of commercial experience with Python
• Demonstrated hands-on experience with TensorFlow, PyTorch
• Practical Experience with Machine Learning, including designing, training, fine-tuning of ML models, and integrating machine learning systems into production environments related to Computer Vision, Document Understanding
• Experience with Object Tracking area using ML/CV
• Experience with vision transformer, vision encoder-decoder architectures
• Strong analytical and communication skills

Will be a plus:

• Experience in Miltech development
• Experience with code performance optimization
• Master’s or Bachelor’s degree in computer science, math, statistics, or related field
• Experience in C/C++ 

Working Conditions:

• official employment 
• offline work for growing deftech company (remote is also option but mostly offline)
• military exemption

C++ Software engineer

We are looking for an experienced C++ Software Engineer with strong background in Image Processing to take part in innovative Deftech projects targeted at devices, which will be commercialized for the miltech use. The development process will involve cutting-edge and state-of-the-art technologies, critical thinking, ability to influence and shape the end product.

Responsibilities:

• Research and development of Image Processing algorithms including CV algorithms
• Design, develop and maintain lightweight, efficient C++ inference code for the developed algorithms
• Proactively identify and address performance bottlenecks and memory issues
• Dealing with video processing such as encoding/decoding for platforms like Raspberry PI, IMX etc

Job Qualification:

• Bachelor’s/Master’s degree in Software Engineering or a related field
• 3+ years of professional experience in C++ software development
• Strong background in algorithms
• Experience in image or video processing algorithms development
• Familiarity with software development process and SW lifecycles
• Experienced with Linux

Will be a plus:

• Experience in Miltech development
• Experience with code performance optimization
• Experience with CV tracking algorithms 
• Python for prototyping and/or ML/CV scripts development
• Experience with OpenCV or similar libraries

Working Conditions:

• official employment 
• offline work for growing Deftech company (remote is also option but mostly offline)
• draft exemption

meaningful results that actually matter

Description
We are a forward-thinking software development company, known for our proprietary core platform and its integral components — Sportsbook, CRM, Risk Management, Antifraud, Bonus Engine, and Retail Software Suite.
Join our team to be part of pioneering solutions that not only streamline the work of thousands of employees in every department but also significantly boost profits and elevate product quality.
Your role with us is a key part of a team shaping the future of software solutions in an impactful and dynamic environment.

Requirements
 

• 5+ years of experience in Frontend and/or Mobile development
• 2+ years of experience as an Engineering Manager, Tech Lead, or Team Lead
• Strong production experience with:
  • React.js (modern React, Hooks, component-driven architecture)
  • Flutter for iOS and Android applications
• Solid understanding of software architecture patterns:
  • Clean Architecture
  • MVVM
  • Feature-based / modular architecture
• Experience with state management:
  • React: Redux, Context API
  • Flutter: Bloc, Riverpod, Provider (or similar)
• Experience integrating REST APIs and/or GraphQL
• Experience with CI/CD pipelines for mobile and web applications
• Strong understanding of performance optimization
• Strong understanding of testing strategies (unit, integration, e2e)
• Experience conducting code reviews and enforcing engineering standards
• Experience working in Agile environments (Scrum/Kanban)
• Sprint planning, estimation, and delivery ownership
• Understanding of SDLC and release management processes
   

Responsibilities
 

• Lead and manage Frontend and Mobile engineering teams
• Define and drive technical vision for frontend/mobile platforms
• Mentor engineers and support career growth
• Conduct regular 1:1 meetings and performance reviews
• Participate in hiring and team scaling initiatives
• Own frontend and mobile architecture decisions
• Drive technical strategy and evaluate trade-offs
• Ensure high code quality and engineering best practices
• Establish and maintain development standards
• Oversee application performance and reliability
   

Nice to have
 

• Experience with Micro-frontend architecture
• Analytics integrations
• Knowledge of accessibility standards
• Performance profiling and monitoring tools experience

Working conditions
 

• Vacation: 22 working days per year.
• Sick leave: 5 paid days per year 100% paid without medical certificate
• Sick leave: 10 days per year 100% paid with medical certificate
• Benefit cafeteria personal limit for health support
   

We would be happy to see you in our team!

We are looking for a Payment Operations Specialist to support and maintain the company’s payment infrastructure and operational financial processes.

This role is for someone who understands how online payment systems, banking procedures, and account verification processes work. The key goal is to ensure operational stability, timely execution of payments, and proper coordination with financial partners.

You will be responsible for maintaining payment accounts, monitoring their status, ensuring compliance with verification procedures, and executing payments according to the approved schedule.

What You Will Do

• Maintain operational infrastructure for payment activities
• Work with payment system and banking accounts
• Handle and monitor verification procedures
• Track account statuses and respond to operational limitations
• Ensure timely fund transfers and allocation
• Prepare and follow payment schedules
• Monitor account balances and liquidity
• Execute payments according to plan
• Communicate with financial partners and counterparties
• Support internal operational finance processes

Area of Responsibility

• Stability of payment operations
• No critical operational disruptions
• Timely execution of financial obligations
• Proper handling of verification procedures
• Operational risk minimization

We Expect From You

• Experience working with online payments, banks, or fintech services
• Understanding of risk-control logic in payment systems
• High level of attention to detail and accuracy
• Ability to follow established procedures and guidelines
• Calm reaction to operational limitations or account restrictions
• Strong organizational skills and operational discipline

Why you’ll feel comfortable with us

• Clear expectations.
• Real impact on outcomes and metrics.
• Opportunity to grow expertise in fintech and payment systems.
• A sensible team that values quality and accountability.

We are looking for a Financial Controller / Financial Analyst who will take full ownership of the company’s financial flows and build a transparent management accounting system.

This is not a classical bookkeeping role. It is an operational finance role focused on understanding money movement logic, commission structures, margins, and how every transaction impacts the company’s financial result.

You will work with all financial flows, reconcile transactions, build reporting structures, identify discrepancies, calculate profitability, and provide the owner with a clear real-time picture of where the business earns and where it loses money.

What You Will Do

• Maintain records of all incoming and outgoing transactions
• Control transfers between accounts, wallets, and counterparties
• Perform regular reconciliations
• Identify and investigate unrecorded transactions
• Calculate commissions (both % and absolute value)
• Prepare monthly P&L reports by business direction
• Break down expenses and profitability
• Build management reports and dashboards
• Calculate margins and cashback economics
• Monitor client processing flows
• Build and structure financial tracking tables
• Perform internal anti-fraud transaction checks
• Potentially take over part of operational finance tasks

Area of Responsibility

• Full transparency of financial flows
• Accuracy of management reporting
• No missing transactions
• Commission and expense control
• Financial security
• Clear real-time profit/loss visibility

We Expect From You

• 3+ years in financial analytics / controlling
• Advanced Excel / Google Sheets
• Strong understanding of P&L and cash flow
• Experience in transaction reconciliation
• Exceptional attention to detail
• Structured thinking
• High level of financial reliability

Why you’ll feel comfortable with us

• Clear expectations.
• Real impact on outcomes and metrics.
• Opportunity to grow expertise in fintech and payment systems.
• A sensible team that values quality and accountability.

The Opportunity

We’re looking for a Chargeback Lead who does more than just "process claims." We need a strategist who can navigate the entire dispute lifecycle, from deep-dive investigations to high-stakes bank escalations.

In this role, you won’t just be following a script. You’ll be the person taking ownership of our case strategies, talking directly to banks about account freezes, and researching how chargeback frameworks operate as we break into new global markets. You’ll combine operational grit with the big-picture thinking needed to set the standards for our entire chargeback function.

What Your Day-to-Day Will Look Like

• Case Ownership: You’ll independently manage your own portfolio, selecting and analyzing transactions to build airtight, strategically positioned evidence packages.
• Bank Relations: You’ll be our voice with banking partners, handling sensitive communications regarding frozen funds, account restrictions, and complex appeals.
• Market Research: As we expand, you’ll dive into the regulations and banking practices of new geographies to ensure our dispute framework is ready for prime time.
• Process Evolution: We want you to find the friction. You’ll develop internal workflows, refine case preparation standards, and leverage AI tools to make our operations faster and smarter.
• Collaboration: You’ll work closely with Accounting, and Tech teams to ensure our financial recovery efforts are seamless.
• Mentorship: As the function grows, you’ll have the chance to guide and mentor junior team members, shaping the future of the team.

What We’re Looking For

• Experience: You have at least 3 years under your belt in chargebacks, disputes, or payment operations.
• Communication: Your written English is sharp and professional. You know how to talk to banks in a way that gets results.
• Strategic Mindset: You don’t just see data; you see the logic behind chargeback requirements and know how to handle high-risk escalations.
• Tech-Savvy: You’re comfortable with spreadsheets and internal systems, and you’re genuinely excited about using AI to enhance your workflow.

• Ownership: You’re someone who takes initiative. You don’t wait for a manual; you help write it.

   

Why You’ll Love Working With Us 

We value accountability over bureaucracy. Here, you’ll have real influence over our financial outcomes and the freedom to shape your own processes. You’ll be exposed to complex international fintech environments where your decisions actually move the needle. If you're looking for a place where "smart decision-making" is more than just a buzzword, you'll fit right in.

We at Performa HR are excited to find a top-notch professional for one of our clients. We are currently looking for an experienced CRM Manager to join an international iGaming company.
 

About the Company:
Our client is an international iGaming business with a team of approximately 110 specialists, developing five successful white-label products for the global market. All products are stable and have proven successful in Tier-1 GEOs.
 

Responsibilities:

• Launching and optimizing CRM campaigns across Email, Push, SMS, and In-app channels (using Customer.io).
• Setting up automated communication flows such as welcome, retention, and reactivation campaigns.
• Segmenting the user base based on behavior, activity, GEO, and VIP status.
• Conducting and analyzing A/B tests to improve campaign performance.
• Monitoring key CRM metrics across the funnel: Open Rate (OR), Click-Through Rate (CTR), Conversion Rate (CR), Retention Rate (RR), Daily Contribution (DC), Net Gaming Revenue (NGR), Retention, and Lifetime Value (LTV).
• Analyzing competitors’ CRM activities.
• Preparing reports on campaign performance and effectiveness.
   

Requirements:

• 2-3+ years of experience as a CRM Manager in the iGaming industry.
• Hands-on experience with CRM/ESP platforms (Customer.io or similar).
• Strong understanding of automated and triggered communications.
• Confident working with analytics and CRM metrics.
• Experience with A/B testing and segmentation.
• Basic HTML/CSS and SQL skills are a plus.

About the job:
We are looking for an experienced DevOps & Platform Engineer to join the core team of a high-scale, mission-critical platform.

Self-motivated, quick learner, and proactive individual with a can-do attitude.

Strong English communication skills and ability to collaborate effectively within a team.

Responsibilities:

• Design, build, and maintain On-Prem and Cloud-based infrastructure.
• Running and optimizing multi environment infrastructure (development, staging, production) with clear operational processes.

• Manage and operate Kubernetes clusters at scale.

• Build and maintain CI/CD pipelines.

• Support microservices built.

• Implement security best practices.

• Monitoring, logging, and alerting.

• Improve performance, scalability, and system resilience.
• Ability to troubleshoot complex production issues across networking, Kubernetes, cloud services, and application layers.

• Collaborate with development and operations teams to identify and address bottlenecks in the software delivery lifecycle.

Requirements:

• 5+ years of hands-on DevOps & Platform experience.

• Strong experience with AWS (EC2, EKS, RDS, S3, VPC, IAM)

• Proven experience with Kubernetes and Helm

• Solid experience with Docker and containerized environments

• Hands-on experience building CI/CD pipelines

• Experience with Infrastructure as Code tools

• Experience working on mission-critical systems (payments, fintech, banking, gaming or similar)

• Ability to operate and troubleshoot production systems under pressure

Nice to Have

• Experience leading complex infrastructure projects (e.g. migration from one cloud provider to another).
• Experience implementing and designing disaster recovery strategies.
• Experience and understanding of networking, security, and scaling.

Ready to offer:

Social benefits, paid vacations, sick-leaves

Career possibilities with growing team.

Remote – Reports to CEO – Senior Individual Contributor

About Us

MyWorkDrive is a profitable, Chapel Hill-based software company that provides secure file access for Microsoft-centric enterprises. Our platform lets organizations access their existing storage (SMB shares, Azure Files, SharePoint, OneDrive) from anywhere without VPNs or data migration, while preserving NTFS permissions and Active Directory integration. Our buyers are IT Directors, CISOs, and infrastructure leaders at 200–5,000 employee organizations in healthcare, legal, financial services, and education. They are technical, skeptical, and not easily impressed by generic marketing.

We have a product marketing function that owns messaging, content, and sales enablement. This role is not that. This role owns pipeline. You will build and run the demand generation engine that feeds qualified leads to our sales team.

About the Role

This is a senior individual contributor role with ownership over all paid and organic acquisition, campaign execution, and top-of-funnel pipeline generation. You will work directly with the CEO and collaborate closely with product marketing and sales.

There is no large team beneath you. There is no agency running point on your behalf. You will inherit some existing efforts, including an active SDR agency partnership for outbound prospecting, and will be expected to evaluate, improve, or replace them based on what drives results. If your default mode is managing vendors and building decks, this will be a difficult fit. If you thrive owning outcomes end-to-end, this is a strong opportunity.

This is a build-the-function role. You will not have 100% coverage across every channel on day one, and we do not expect that. We expect you to prioritize ruthlessly, prove what works, and build from there. As results justify it, you will have budget for tools, contractors, and additional resources.

What You’ll Own

- Paid Acquisition: Plan, execute, and optimize Google Ads and LinkedIn campaigns targeting IT Directors, CISOs, and infrastructure decision-makers in regulated industries. Manage budgets directly, with accountability to CPL and pipeline contribution, not click volume or impressions. Evaluate and test additional paid channels as warranted.

- Outbound & SDR Agency Management: Own the relationship with our external SDR agency, which runs outbound prospecting to healthcare IT decision-makers and other target verticals. Set targeting criteria, refine messaging, monitor lead quality, and hold the agency accountable to qualified appointment volume. As we scale, you may expand outbound to additional verticals and agencies.

- Organic and SEO: Own search visibility strategy. Work with product marketing to brief and prioritize content that drives qualified inbound traffic. Track keyword rankings, organic pipeline contribution, and conversion rates from organic channels.

- Review Site and Third-Party Presence: Own our presence on G2, Capterra, and similar platforms. Drive review volume, manage ratings, and ensure our profiles accurately reflect current product capabilities. These channels drive real purchase consideration in our market.

- Campaigns and Nurture: Build and manage email nurture programs for leads who are not sales-ready. Design campaigns around product launches, vertical-specific pain points (healthcare compliance, Microsoft licensing, VPN replacement), and seasonal buying cycles. Coordinate with product marketing on messaging alignment.

- Events and Conferences: Support pre- and post-event marketing for conferences where we have a presence, including HIMSS, EDUCAUSE, and others. Own lead capture strategy, follow-up sequences, and pipeline attribution from events.

- Sales Alignment:  Co-own the MQL-to-SQL definition with our sales team. Align on lead quality standards, refine the handoff process, and close the feedback loop between what marketing generates and what sales can close. Your success is measured by pipeline contribution, not lead volume in isolation.

- Reporting and Accountability: Define and track the metrics that matter: CPL by channel, MQL-to-SQL conversion, pipeline sourced, and revenue influenced. Report directly to the CEO with clear, honest assessments of what’s working and what isn’t. Adjust accordingly.

What You Bring

Required

• 4+ years running B2B demand generation for a software product with a mid-market or enterprise buyer. 
• Hands-on experience managing Google Ads and LinkedIn Campaigns Manager with real budgets and real accountability to pipeline outcomes. 
• Proficiency with a comparable CRM/marketing automation platform. 
• Experience managing or coordinating external SDR agencies or lead generation vendors.
• Ability to write or direct copy that speaks to technical and business buyers without being generic. 
• Strong analytical instincts, ability to make decisions based on data, not gut feel or industry trends.

Meaningful Plus

• Familiarity with IT infrastructure, Microsoft 365, enterprise security, or adjacent technical domains. Our buyers are experienced IT professionals and they notice when the marketing doesn’t understand their world. 
• Experience marketing to regulated industries such as healthcare, legal, financial services, or education. 
• Experience managing or coordinating external SDR agencies or lead generation vendors. 
• Multi-product demand generation experience.

What You Don’t Need

A formal marketing leadership title. If you’ve been a senior demand gen manager who ran the full function without a big team, you likely have the right experience.

Why This Role

You will have direct visibility into the impact of your work: qualified leads in, deals won. No ambiguity about whether marketing is contributing. You’ll work across a few distinct software products, which keeps the work interesting and the skillset broad. It’s a remote-first, low-meeting environment where output matters more than hours logged. And it’s a profitable company, which means your budget isn’t at the mercy of a funding round.

What We Offer

• Long-term collaboration with a globally trusted enterprise software company.
• Competitive compensation through a contractual cooperation model. Up to $5k/month base, depending on experience and skills.
• Fully remote and flexible work arrangements.
• Opportunity to work with an experienced, international development team on a mature, enterprise-scale product.

Hiring stages

1. Prescreening (30 min)
2. Tech Interview (45-60 min)
3. Final interview (45 min)

Interested? Let’s connect and discuss the details!

We are looking for a highly motivated, proactive and positive-thinker IT Talent Sourcer to join our team. 

If you are truly interested in people and want to grow in TA/HR direction, you might be a perfect match!

Responsibilities and daily tasks:

• Close cooperation with Head of TA and Hiring Managers on effective sourcing strategies for open roles;
• Active sourcing for open positions using different tools and techniques;
• Build and maintain candidate pipelines in the company’s ATS system;
• Neat and accurate database tracking;
• Support candidate communication and ensure a smooth initial engagement experience;
• Salary map tracking, other data or analytical reviews that can be helpful in recruitment process;
• Contributing in employer brand building.

Qualification & Experience:

• Proven track record of successful IT talent sourcing experience, ideally 1-2 years;
• Strong experience with different sourcing channels, techniques and tools (LinkedIn, Djinni, Github, job boards, professional communities, telegram channels, Boolean and X-ray search);
• Understanding of different position profiles (DevOps, BA, PM, Software Engineers etc)
• Experience working with different markets and locations (Ukraine, Europe, Canada, US) - nice to have;
• Experience working with ATS (ideally People Force);
• Higher education in psychology, management or related fields; 
• English - B2+

Soft Skills:

• Excellent communication skills, ability to find an approach to different personalities;
• High motivation to work with people and sincere interest in them;
• Attention to details, accuracy;
• Strong orientation on result, proactiveness;
• Ability to work in multitasking environments and prioritize tasks;
• Politeness, honesty and a great sense of humor:-)

Working conditions: 

• Paid Vacation (16 days), Documented/Undocumented Sick Leave, Leave for Significant Life Events; 
• Quarterly Sports/English bonuses; 
• Compensation for medical insurance (for UA); 
• Flexible working hours; 
• Holidays according to the local calendar; 
• Exciting events, corporate parties, and pizza parties at the office; 
• Gifts from the company; 
• Friendly environment and a wonderful team.

We are looking for a motivated and proactive Junior L2 Support Engineer to join our 24/7 technical operations team. This position is ideal for someone at the beginning of their IT career who is eager to grow, learn, and gain real hands-on experience from senior engineers.
Working schedule - 2 shifts/10 hours (04:00–14:00 and 14:00–00:00). Also on-calls (00.00-04.00). There's a flexibility of splitting the shifts within the team.
Location: Ukraine, fully remote.

 

What You’ll Do

• Act as the main point of contact for escalated incidents and requests.
• Communicate clearly and provide timely updates to stakeholders.
• Adhere to SLA targets, ensuring quality and efficiency.
• Monitor system alerts and performance dashboards.
• Troubleshoot basic issues on servers, applications, and network components.
• Escalate complex cases to L3 engineers with clear documentation.
• Maintain accurate and detailed ticket records.
• Assist with patching, backups, and regular system checks.
• Collaborate with global colleagues across different shifts.
• Follow operational procedures and suggest improvements when needed.

Requirements

• Strong interest in IT infrastructure, systems support, and operations.
• High attention to detail and responsibility.
• Basic understanding of Linux and networking fundamentals.
• Experience working with command-line interfaces (CLI).
• Strong analytical and communication skills.
• Eagerness to learn quickly and adapt to a dynamic environment.
• Willingness to work rotating shifts, including nights and weekends.
• English level B2 (mainly written communication).

Nice to Have

• Experience with Jira and Confluence.
• Exposure to cloud platforms (AWS, GCP, Azure).
• Familiarity with Grafana and Prometheus.
• Relevant certifications such as AWS Certified Solutions Architect – Associate.

What We Offer

• Opportunity to start and grow your career in IT operations.
• Mentorship from experienced engineers.
• Real work with enterprise-level systems.
• Friendly and supportive team environment.
• Career growth path toward L3 or DevOps roles.

Working Conditions

• Paid vacation — 16 days per year.
• Documented and undocumented sick leave.
• Leave for significant life events.
• Quarterly bonuses for sports and English courses.
• Compensation for medical insurance.
• Flexible working hours.
• Weekends according to the Ukrainian calendar.
• Engaging projects with opportunities for career growth.
• Corporate events, team-building activities, and pizza parties.
• Gifts and recognition from the company.
• A friendly, open, and supportive team culture.