Jobs at Djinni

Light Apps Studio is seeking for Junior ASO specialist to boost the team’s performance 🚀

With Light Apps, you could be responsible for a portfolio of over 500 mobile products that already show positive economics, so you’ll never get bored.
 

Location: Warsaw. Office / Hybrid

Format: Full-time

Seniority: Middle+, Senior

What you'll do

• Analyzing trends
• Analyzing apps performance in AppStore
• Increasing organic traffic of our apps
• Optimizing and updating both text and visual metadata of mobile stores
• Preparing reports on taken optimization actions
   

What we're looking for

• Knowledge of organic traffic
• Analytical thinking skills
• Creativity in creating and modifying texts in English based on keywords
• Willingness to expand your industry knowledge (reading blogs, panels, webinars, etc.)
• Knowledge of Google Sheets
• Self-reliance, communicativeness, timeliness
   

Nice to have

• Knowledge of English (B1+)
   

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar

About us
DreamDev Solutions is a WordPress development team working with clients from the EU and the US. We focus on technical projects including large scale WordPress websites, migrations, performance optimization, and headless solutions. We are looking for a structured lead generation specialist who can build a pipeline from research to qualified sales calls.
 

Who we are looking for
Someone who works with a clear and proven process. You define the ICP, build cadences, test messaging, work with CRM, and consistently deliver qualified meetings for the sales team.
 

Responsibilities

• Define and maintain the Ideal Customer Profile. Research and validate contacts such as CEOs, CTOs, and Heads of Development or Product.
• Build and execute multichannel communication sequences across LinkedIn, Upwork, and email.
• Create personalized outreach messages and follow up sequences and run A/B testing.
• Qualify leads using BANT, CHAMP, or another agreed framework.
• Maintain CRM in HubSpot or Google Sheets, ensuring clean data and weekly reporting.
• Hand over call ready leads to the sales team and join short handoff discussions when needed.
   
• Requirements
• Experience in B2B lead generation or outbound sales, or proven case studies.
• Understanding of B2B sales and ability to qualify and prioritize leads.
• English level B1 to B2, sufficient for written communication and short calls.
• Experience with LinkedIn Sales Navigator, Upwork, and CRM tools.
• Analytical mindset and ability to track and interpret metrics such as open rate, reply rate, meetings booked, and conversion.
• Self management and discipline in reporting.

What we offer

• Base compensation plus a bonus for each qualified call based on a transparent formula.
• Flexible remote work and collaboration with technical clients.
• Opportunity to implement processes and contribute to the sales playbook.
   

There is a short test task. You will need to find five relevant contacts and prepare five personalized opening lines.

We are seeking a hands-on Tech Lead / Solution Architect to shape and scale our next-generation iGaming platform. This role blends deep technical expertise, architectural design, and leadership skills to ensure our systems meet the demands of high-volume, real-time, and regulated environments.

Requirements:

• Proven experience in building Monolithic, Microservices, and Event-driven architectures, including decomposition of legacy systems into scalable microservices.
• Designing and implementing high availability (HA), fault-tolerant, and load-balanced solutions for large-scale, high-traffic applications.
• Orchestration Engines: Hands-on experience with workflow orchestration platforms (e.g., Camunda, Temporal) for process automation and distributed workflows.
• Strong expertise in designing scalable database schemas and managing both relational (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) systems with focus on performance optimization and horizontal scaling, Rabbit, Kafka.
• Knowledge of VMware-based infrastructure as well as modern container orchestration platforms (Docker, Kubernetes). Nice to have: Apache Spark, Hadoop.
• Building robust CI/CD pipelines using GitLab CI/CD, enabling continuous delivery and deployment across complex environments.
• Practical development skills in PHP (Laravel, Laravel Octane), Node.js, JavaScript, Next.js, React. 
• Setup and integration of monitoring/alerting systems (Prometheus, Grafana, Kibana, ELK Stack, Sentry) for proactive issue detection and performance analysis.
• Deep understanding of automation-first approaches, infrastructure as code, and collaboration between development and operations.
• Proven ability to lead teams, mentor engineers, and align technical decisions with business goals. Skilled at translating business requirements into efficient technical solutions.
• Experience in using AI technologies

Nice to Have:

• Experience analyzing technical risks and defining mitigation strategies.
• Expertise in building PoC (Proof of Concept) and MVP (Minimum Viable Product) to validate business ideas quickly.
• Familiarity with architectural modeling tools (Lucidchart, Draw.io, C4 Model).
• Experience in multi-region deployments and scaling distributed systems across hybrid environments (cloud + on-premise VMware setups).
• Background in designing mission-critical financial, e-commerce, or enterprise-grade systems with strict SLAs and compliance requirements.

Responsibilities:

• Evaluation and clarification of incoming functional business requirements from customers and business analytics in specification format;
• Creation of technical specifications following functional business requirements;
• Building of services and infrastructure architecture according to technical specifications;
• Control of compliance of new solutions to the general architecture;
• Technical risks evaluation for services performance and infrastructure, and potential solutions development for mitigation;
• Services and infrastructure evolving and optimization;
• Performance, security, and stress testing planning and supervision found vulnerabilities and issues resolving;
• Architecture and technical solutions presentation and discussion with technical Leads and members;
• Supervision of technical solutions compliance to project requirements;
• Maintenance of technical documentation and development regulations;
• Requirements analysis, technical design, scope decomposition, and estimation with the technical teams;
• New projects and services of the company evaluation for compliance with the existing regulations and methodologies;
• Mentor development team members and Senior technical staff in the architecture area;
• Establishment and development of new technological practices for the company.

What we offer:

• Competitive salary;
• Remote work in a flexible environment;
• 20 working days of paid vacation and education projects;
• Great product with our software solution;
• Opportunity for growth at professional levels, attending top industry events and conferences, and international workshops at our competence centers.
• English classes.

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

🚀 We’re growing and looking for a Business Development Manager (full-time, remote) who will be responsible for driving company revenue and expanding client partnerships.
 

In Sync is a product UX/UI design agency working with SaaS and digital products across the US and EU. We design user experiences that help products grow and improve business metrics. We collaborate with companies in HealthTech, MarTech, FinTech, EdTech, and other industries. Among our clients’ results: $25M+ in funding raised, 3× revenue growth within a year, and a $325M acquisition.
 

📌 Responsibilities

• Own the full sales cycle: discovery → proposal → negotiation → closing
• Build long-term client partnerships
• Grow accounts and drive upsell opportunities
• Contribute to sales strategy development and process optimization
   

📌 What we expect

• 2–3+ years of B2B sales experience in IT / agency services
• Proven full-cycle sales experience
• Experience working with US / EU clients
• Fluent English (comfortable leading sales calls)
   

📌 What we offer

• Fixed salary + performance bonus (USD)
• 100% remote work with international SaaS clients
• Offline team buildings and business trips
• Ownership of the sales strategy with a possibility to grow into a sales lead

We are looking for an experienced Embedded Engineer to join a long-term project focused on the development of a high-end Software Defined Radio (SDR) product that has already entered commercial production and is being sold in hundreds of units. The candidate must have a strong RF orientation, preferably with hands-on experience in Software Defined Radio (SDR).

The product is a complex embedded system combining RF, FPGA, NXP processors, and high-performance networking components. You will work on core system software responsible for real-time data processing, control planes, and high-speed data paths.

This is a long-term project with no location restrictions — candidates from Ukraine and other regions are welcome.

Responsibilities

• Design and develop embedded software for an SDR platform based on NXP processors
• Implement user-space and kernel-space software components
• Build and maintain high-speed data paths inside the SDR and between external devices (PC, cloud)
• Develop and operate control planes (internal SDR logic and external integrations)
• Work on real-time software with strict performance and latency requirements
• Implement data processing pipelines using UDP/TCP/DPDK
• Ensure secure data handling (VPNs, encryption, ciphering activation)
• Collaborate within a system that includes FPGA-based processing (FPGA coding not required)
• Debug complex real-time and high-performance systems
• Participate in system-level design and optimization

Requirements

• Strong experience with embedded Linux and NXP processors
• Solid understanding of real-time software development and highly efficient C/C++ code
• Deep knowledge of networking protocols and data transport
• Hands-on experience with DPDK, UDP/TCP, and high-throughput networking
• Experience working with complex embedded systems and real-time processing
• Strong debugging skills in real-time and low-level environments
• Proficiency in C / C++, with working knowledge of Python
• Understanding of software lifecycle management, including:
  • Secure software images
  • Field-deployed software upgrades
  • Monitoring and maintenance
• Good level of English for technical communication

Nice to Have

• Knowledge of RF systems and RF signals
• Understanding of time synchronization technologies (GNSS, IEEE 1588, clock synchronization)
• Experience with security-related networking features

We are seeking a highly technical Machine Learning Engineer to work onsite with a client team in Kyiv, supporting multiple customers and delivering production-grade ML solutions.

This role has a strong emphasis on ML Ops, model deployment, and computer vision, with additional exposure to Palantir Foundry (pipelines and UI). The successful candidate will be comfortable working independently in environments with uncertain or evolving requirements, while collaborating closely with both onsite and remote teams.

Key Responsibilities:
 

• Design, develop, train, fine-tune, and deploy machine learning models into production environments.
• Build and maintain ML Ops pipelines, including model versioning, deployment, monitoring, and retraining.
• Develop and support computer vision solutions for real-world business use cases.
• Work with structured and unstructured data to deliver scalable ML solutions from PoC → MVP → Production.
• Use Docker to containerize ML workloads and ensure portability and reproducibility.
• Contribute to and maintain Palantir Foundry pipelines and UI components (prior experience strongly preferred; training can be provided).
• Collaborate with cross-functional teams (engineering, product, client stakeholders) both onsite and remotely.
• Clearly communicate technical approaches, trade-offs, and results to non-technical stakeholders.
• Proactively drive progress and decision-making, even when requirements are ambiguous.
• Analyze data to find patterns and create machine learning solutions for challenging business issues
• Understand the AI/ML program journey to formulate relevant high impact business questions that can be answered through data analysis.
   

Required Skills & Experience:
 

• 3+ years of hands-on experience in Machine Learning, including model training, fine-tuning, and deployment, production ML systems
• Strong experience with Docker for ML workloads.
• Proficient with ML Ops concepts (CI/CD for ML, model lifecycle management, monitoring).
• Hands-on experience with PyTorch, TensorFlow, Keras, advanced Python skills (NumPy, Pandas, Scikit-learn, etc.).
• Experience working with cloud platforms (AWS, Azure, or similar).
• Familiarity with SQL for data analysis.
• Ability to work independently and take ownership of delivery.
• Fluency in English (spoken and written).
• Strong interpersonal skills with the ability to translate client requests into technical solutions and explain complex ML topics succinctly to technical and non-technical audiences

Strongly Preferred / Nice to Have:
 

• Prior experience with Palantir Foundry:Data pipelines, Foundry applications / UI
• Experience with computer vision use cases.
• Experience working in agile delivery environments.

Position: UI/UX Designer (Web Projects)

We are looking for a talented and experienced UI/UX Designer with 4+ years of hands-on design experience and excellent English communication skills to join our team. The ideal candidate will work directly with international clients on website projects and must be confident in managing client expectations and presenting design solutions.
 

Responsibilities:
 

• Collaborate with clients and internal teams to understand project requirements and translate them into effective user experiences
• Design user-friendly, visually appealing interfaces for websites (Shopify, Webflow, WordPress)
• Conduct research, wireframing, prototyping, and final UI delivery
• Present and explain design concepts to clients in a clear and engaging manner
• Ensure a consistent design approach across various platforms and devices
• Collaborate closely with developers to ensure design accuracy during implementation

Requirements:
 

• 4+ years of proven experience in UI/UX design
• Strong portfolio showcasing website design projects (especially client-facing ones)
• Fluent English (B2+), with the ability to communicate directly with clients
• Proficiency with tools like Figma
• Experience designing for Shopify, Webflow, and WordPress platforms
• Strong understanding of user-centered design principles and responsive design

Nice to have:
 

• Experience with e-commerce or SaaS platforms
• Basic understanding of HTML/CSS
• Motion/interaction design skills
• Experience with After Effects

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

ATN corporation, the US industry Leader in the Intelligent Sports and Profesional Optics with Headquarters in Miami, FL is currently looking for an ambitious Junior C++ Developer (Embedded / Linux) to join our international team.

Required Technical Skills:
— Good knowledge of C++ (C++11 and newer standards)
— Understanding of core OOP principles
— Basic knowledge of STL containers and algorithms
— Comfortable working in a Linux environment (terminal, basic system tools)
— Experience using Git
— Basic understanding of build systems (CMake or Make)
— Basic understanding of multithreading concepts (mutexes, race conditions, atomics)
— Understanding of memory management concepts (stack vs heap, RAII, smart pointers)
— Basic understanding of embedded systems and digital electronics fundamentals
— Experience using AI tools (e.g., code assistants) as part of the development workflow
— English level: Intermediate (B1) or higher

Nice to Have:
— Experience with embedded Linux systems
— Experience debugging with gdb
— Familiarity with Valgrind or sanitizers
— Experience writing unit tests
— Understanding of performance considerations in resource-constrained systems

Soft Skills:
— Strong analytical and problem-solving skills
— Motivation to learn and grow in embedded development
— Responsibility and good self-organization
— Ability to work in a team and communicate clearly

We offer:

— Work in well-organized team of professionals
— Interesting and challenging tasks, opportunities for self-realization and career growth
-Paid vacation / sick leave
— Health Insurance
— Comfortable working conditions, office in the city center in Odesa|
— Flexible working hours
— Team buildings, snacks and fruits in the office
— Relocation bonus to Odesa or Sofia, Bulgaria

If you are a good fit for this position, please send your CV in English along with your salary requirements.

The position is open with a large product iGaming company that has created 100 cutting edge products, operating in 20 different markets, employing 1,300 people.

We're looking for an experienced Team Lead Developer with strong technical expertise in Node.js & React and a solid background in leadership, to join our growing fintech development team in  Lisbon, Portugal. You will lead a cross-functional team working on a payment integration platform, contributing directly to architecture, delivery, and team growth.

👉 Who are we looking for?

We're looking for an experienced Team Lead Developer with strong technical expertise in Node.js & React and a solid background in leadership, to join our growing fintech development team in Limassol, Cyprus. You will lead a cross-functional team working on a payment integration platform, contributing directly to architecture, delivery, and team growth.
 

👉 Requirements:

✔️ At least 8+ years of professional experience in the IT field.

✔️ 3+ years of experience in leadership positions.

✔️ 3+ years of commercial experience with Node.js & React.

✔️ 5+ years of commercial experience in web development.

✔️ Knowledge of JavaScript and the ECMAScript 6 standards.

✔️ Commercial experience in implementing REST and WebSockets.

✔️ Experience with Git version control system.

✔️ Experience with commercial databases, MySQL.

✔️ Experience with RabbitMQ.

✔️ Experience with Redis.

✔️Advanced level of English.

✔️ Excellent technical, diagnostic, and troubleshooting skills.

✔️ Strong leadership and organizational abilities
 

👉 Responsibilities:

✔️ Being transparent with the team about challenges, failures, and successes.

✔️ Hiring and training technical personnel.

✔️ Determining project requirements and developing work schedules for the team.

✔️ Delegating tasks and achieving daily, weekly, and monthly goals.

✔️ Liaising with team members and management to ensure projects are completed to standard.

✔️ Motivating staff and creating a space where they can ask questions and voice their concerns.

✔️ Delegating work and assignments to team members.

✔️ Collaborating with their team to identify and fix technical problems.

✔️ Lead the development of our in-house fintech platform with a focus on performance, scalability, and security.

✔️ Build and manage complex payment API integrations with banks, PSPs, and third-party services.

✔️ Contribute to full-stack development, ensuring consistency and stability across the product.

✔️ Actively participate in developing new features from concept to production.

✔️ Collaborate with product managers, designers, and stakeholders in agile workflows to ensure technical feasibility and business alignment.

✔️ Support the evolution of the architecture towards modern patterns (microservices, messaging systems, and scalable infrastructure).
 

👉 The company offers:

🧑🏻‍💻 Learning and development opportunities and interesting, challenging tasks.

✈️ Relocation package (tickets, staying in a hotel for 2 weeks).

📚 Opportunity to develop language skills and partial compensation for the cost of language classes.

🎁 Birthday celebration present.

🏝 Time for proper rest and 24 working days of Annual Vacation.

The product company is looking for a Graphic Designer in Warsaw.

About the company: 

A successful market-leading live-streaming platform with 450+ million registered users, operating in an industry projected to reach $240 billion in the next few years.

This B2C platform, built on high-quality global video technology, enables millions of talented people around the world to create live content, engage with their audiences, and monetize their talents.

Founded in 2018, the company is powered by 350+ employees globally and operates in a culture of growth, learning, and success.

What they offer:

• Stock options grant,
• Medical insurance for you and 75% off for your relatives,
• Budget for lunch, Parking, Multisport card,

• Cheerful team spirit and fun office atmosphere.

   

Responsibilities:

• Create on-brand illustrations, in-app gifts, miniatures, icons, banners, and other visual assets.
• Manage the full asset creation process, from concept to final delivery, ensuring high quality.
• Work closely with the Head of Design, product managers, and design peers to gather requirements and bring them to life.
• Ensure quick turnaround during early-stage ideation.

• Improve visual design to keep the interface clean, consistent, and engaging across platforms.

   

Requirements: 

• Knowledge of Adobe Creative Suite, 
• Experience with Figma and Blender (or Cinema 4D), 
• Spoken English. 

• Experience working in B2C product design teams is a plus.

   

  Look forward to your application :)

  
   

Data Science UA is a service company with strong data science and AI expertise. Our journey began in 2016 with uniting top AI talents and organizing the first Data Science tech conference in Kyiv. Over the past 9 years, we have diligently fostered one of the largest Data Science & AI communities in Europe.

About the role: 
We're seeking a skilled C/C++ Embedded Engineer to take ownership of critical software components in client’s camera-based security devices. This role involves maintaining existing products through comprehensive debugging and bug fixing, as well as developing innovative new features.

Responsibilities:
- Design, develop, and maintain high-quality embedded software in C/C++ for camera-based security devices.
- Debug and resolve complex software, hardware, and network connectivity issues across the entire software stack.
- Develop new features and improve existing codebases for the product line.
- Optimize software performance for resource-constrained embedded environments.
- Conduct code reviews and provide technical mentorship to team members.
- Participate in architecture discussions and technical decision-making processes.
- Collaborate with QA teams to develop comprehensive testing strategies.
- Document software designs, APIs, libraries, and troubleshooting procedures.

Requirements:
- At least 5+ years of commercial experience in embedded development, with expertise in C/C++ (C++17 standard) and deep knowledge of RTOS and microcontroller architectures (ARM, RISC-V).
- Proficiency in the full SDLC, including professional engineering practices like Git, CMake, code reviews, and continuous integration.
- Solid understanding of network programming and experience with multithreading on multicore microcontrollers.
- Expertise in communication interfaces (I2C, SPI, UART, and Wi-Fi) and experience writing device drivers and libraries.
- Ability to work independently and take ownership of complex projects.
- Excellent communication skills for technical discussions and documentation, with a collaborative mindset for cross-functional team environments.
- At least an Intermediate level in both written and spoken English (B1).

Nice to have:
- Understanding of security protocols and encryption methods
- Experience with Python for scripting and automation
- Experience using AI-powered tools to enhance productivity and code quality

The company offers:
- The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member
- Competitive compensation and perks. Annual performance review
- Gig-contract
- 21 paid vacation days per year, paid public holidays according to Ukrainian legislation
- Development opportunities like corporate courses, knowledge hubs, and free English classes, as well as educational leaves
- Medical insurance is provided from day one. Sick leaves and medical leaves are available
- Remote working mode is available within Ukraine only
- Free meals, fruits, and snacks when working in the office.

Data Science UA is a service company with strong data science and AI expertise. Our journey began in 2016 with uniting top AI talents and organizing the first Data Science tech conference in Kyiv. Over the past 9 years, we have diligently fostered one of the largest Data Science & AI communities in Europe.

About the client and role:
We are looking for an experienced Electronic Engineer to join a team and help develop and support innovative products and systems. In this role, you will work with a variety of teams that are involved in engineering, product development, implementation, and contract manufacturing. The ideal candidate is a specialist in low/medium power electronics (power supplies, converters, etc.) and analog circuit design.

Responsibilities:
- Development of battery powered devices, power models and highly efficient power supply systems
- Development of high-precision measurement systems
- Review and analyze digital and analog schematics, layouts, timings, signal integrity and consumption, carry out measurements and analyze results
- Research solutions to complex technical problems under specific constraints, recommend viable and cost-effective approaches
- Validate and troubleshoot devices through development and prepare related reports
- Work closely with other engineering groups (i.e. RF / Mechanical / Firmware engineering)
- Write required documentation

Requirements:
- BS degree or higher in Electronics or related field
- Proven experience in the field of electronic device development
- Deep knowledge of analog circuitry, experience in developing high-efficiency low-power power supplies
- Deep knowledge of the principles of building high-precision voltage measurement systems
- Deep understanding of electrical engineering standards and specifications
- Experience working with power harvesting, low power electronics, and battery powered electronics
- Design and troubleshooting skills for power electronics
- Good written and spoken English

Nice to have:
- Experience in developing microcontrollers based embedded systems, C (C++) programming
- Experience in developing projects using CAD Altium Designer

The company offers:
- The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member
- Competitive compensation and perks. Annual performance review
- Gig-contract
- 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation
- Development opportunities like corporate courses, knowledge hubs, and free English classes, as well as educational leaves
- Medical insurance is provided from day one. Sick leaves and medical leaves are available
- Remote working mode is available within Ukraine only
- Free meals, fruits, and snacks when working in the office.

Who we are

OWOX is a B2B SaaS platform delivering the last mile of self-service analytics.

Data analysts and business stakeholders spend 1.2 billion hours every year on reporting, yet stakeholders still complain they can’t get data they trust. Analysts are stuck in service-desk mode, endlessly adjusting reports instead of driving insights.

OWOX changes this. Our patented technology reduces the cost per reporting request by 20x and increases reporting velocity by 50x, enabling stakeholders to get instant, trusted answers on top of spreadsheet-ready data.

In 2025, OWOX served 3+ million reporting requests for 2,100+ users. Today, we work with 50+ paying customers, driving 105% YoY Net Dollar Retention.

Why this role exists

We are looking for a Head of Customer Success to own customer growth, retention, and value realization at OWOX.

This is a revenue-critical leadership role, reporting directly to the CRO. Your mission is to ensure that customers:

• consistently realize business value from OWOX;
• expand their usage and contracts over time;
• see OWOX as a strategic analytics partner, not just a tool.

You will lead a team of Customer Success Managers and Data Analysts, helping customers both develop their analytics capabilities with OWOX and solve analytical problems under turnkey delivery models.

Your mission

Your success will be measured by three outcomes:

1. Net Dollar Retention (NDR) in USD > 100%.
2. Regular, value-driven engagement with Economic Buyers on key accounts.
3. Growth of Monthly Active Data Marts as OWOX’s North Star product metric across the customers.

What you will do

• Own Net Dollar Retention (NDR > 100%) by driving customer retention, expansion, and renewals.
• Build and maintain direct, regular relationships with Economic Buyers, aligning OWOX with their business goals and success metrics.
• Drive product adoption and growth of Monthly Active Data Marts (North Star metric) through activation of new use cases and features.
• Embed OWOX into customers’ decision-making by translating analytics capabilities into clear business value and measurable outcomes.
• Lead and scale the Customer Success team (CS Managers + Data Analysts), setting engagement models, playbooks, and success standards.

What success looks like in 6 months

• Net Dollar Retention is stable and predictable, with clear visibility into renewal and expansion drivers across the customer base.
• Economic Buyers are identified and regularly engaged on all key accounts, with conversations focused on business outcomes and value realization.
• Customer Success operates with clear segmentation, engagement cadence, and success plans, consistently applied across the team.
• Customers actively adopt new OWOX use cases, driving month-over-month growth of Monthly Active Data Marts.
• The CS team provides structured, actionable feedback to the Product team, grounded in real customer and Economic Buyer needs.

Skills & experience

Required:

• Fluent English (C1 or higher).
• Advanced Google Sheets / Excel skills.
• Experience working directly with Economic Buyers (C-level, Heads of Growth, Marketing, Revenue).
• Strong understanding of analytics use cases for eCommerce, marketing, and product teams.
• Proven experience in customer retention, expansion, and value realization.

Highly appreciated:

• SQL experience.
• Google Cloud Platform / BigQuery experience.
• Looker Studio experience.
• Stripe billing and subscription management experience.
• Background in data analytics, consulting, or analytics-driven SaaS.

What your success looks like

Every big journey needs a measurable plan.

1. Application review within 2 business days.
2. Interview with Recruiter — intro to Company, soft skills & culture fit check.
3. Interview with CRO — focus on customer growth, revenue ownership, and Economic Buyer engagement.
4. Interview with CEO — culture fit and strategic thinking.
5. Final decision and offer within 3-5 business days.

‍

At OWOX, you will discover a great environment for professional growth, a supportive atmosphere, and the opportunity to collaborate with experts in their field. Additionally, you will enhance the value of your work by leveraging the power of data analytics.

About us:
 

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

Your impact:

• Drive product growth by optimizing key metrics across acquisition and activation flows;
• Conduct competitive research, analyze user feedback, and leverage funnel analytics to uncover insights;
• Identify growth opportunities and develop data-driven hypotheses for optimization experiments;
• Collaborate closely with marketing, design, analytics, and engineering teams to achieve impactful business results.
   

About you:

• 3+ years of experience in a growth-focused role (e.g., Growth Product Manager, Product Manager);
• Proficient in growth metrics, A/B testing, and data analytics;
• Strong understanding of design principles and copywriting strategies;
• Exceptional verbal and written communication skills;
• Proven experience working with cross-functional team;.
• Upper-intermediate or higher proficiency in English.
   

Will be a plus:

• Experience working in B2C or subscription-based product;
• Hands-on experience conducting user interviews;
• Advanced knowledge of digital advertising principles.
   

What you get at BetterMe: 

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Time off & balance. 20 paid vacation days, paid sick leave, and additional days off around public holidays.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture. 
Support for sports events. We cover entry fees and encourage the team to compete and participate together.  
Modern equipment.We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.

Find more about us on social media platforms: Instagram, LinkedIn.