Jobs at Djinni

Job Overview
 

We are looking for a motivated Content Manager / Keyword Researcher/ Keyword Planner to assist in planning, creating, and optimizing content for our company’s products and services, including digital products, web applications, mobile applications, tools and web design services.
In this role, you will support content strategy and SEO efforts by performing keyword research, helping structure content, and optimizing pages to improve visibility and engagement. This is a great opportunity to grow your skills in content management, SEO, and digital marketing while working closely with our experienced team.
 

Responsibilities:
 

• Assist with keyword research for our products
• Help create content outlines and plan content around target keywords
• Optimize page titles, headings, meta descriptions, and internal links under guidance
• Support content updates and improvements for product pages, blog posts, and landing pages
• Monitor keyword performance and report insights to the team
• Collaborate with designers, developers, and marketing team members

Requirements:
 

• Some experience or familiarity with content creation, SEO, or keyword research
• Basic understanding of search intent and SEO fundamentals
• Familiarity with keyword research tools (e.g., Google Keyword Planner, Ahrefs, SEMrush) is a plus
• Strong written English and attention to detail
• Willingness to learn and grow in SEO and content management

Nice to Have
 

• Experience with digital products, SaaS, web applications, or mobile apps
• Knowledge of Webflow, Framer, Shopify, or similar platforms
• Basic copywriting or content editing skills

We are looking for a Content Manager (SMM) to manage and grow our social media presence in a web design and development agency and on our website. You will create engaging content and visuals that reflect our projects, expertise, and brand style.

Responsibilities:

• Create, plan, and manage content for social media platforms (Instagram, LinkedIn, and others).
• Develop and maintain a consistent content plan aligned with the brand voice and business goals.
• Maintain our website
• Write clear, engaging, and structured posts (captions, short-form content, storytelling).
• Create and edit visual content (posts, carousels, stories) using design tools (Figma, Canva, etc.).
• Adapt agency cases, projects, and insights into social media content.
• Ensure all content is visually consistent and aligned with the brand identity.
• Collaborate with designers and the marketing team to produce high-quality content.
• Monitor content performance and suggest improvements based on basic analytics.
• Stay up to date with social media and design trends.

Requirements:

• Experience creating content for social media platforms (Instagram, LinkedIn, etc.).
• Basic design skills (Figma, Canva, or similar tools).
• Good understanding of visual aesthetics, composition, and modern design trends.
• Ability to work with references and transform ideas into structured content.
• Experience with AI tools for content creation is a plus.
• Strong organizational skills and ability to manage multiple tasks.
• Attention to detail and a structured approach to work.

What We Offer:

• A work culture built on mutual success, trust, and continuous growth;
• Competitive compensation with clearly scheduled salary reviews and raises;
• A high-performing project management team and an inspiring atmosphere of camaraderie;
• The opportunity to lead a talented team of top-tier developers and designers;
• Sports compensation to help you stay active and energized;
• Paid vacation and sick leave — because your well-being matters;
• Comprehensive health insurance coverage;
• A modern, comfortable office in the center of Lviv;
• An amazing team, warm atmosphere, and engaging corporate events.

Hi! We are looking for a Content Manager to manage and create content for our eCommerce website and social media channels. The main focus of this role is product-related content: creating and updating product descriptions, managing images, and producing high-quality content using AI tools.

Responsibilities:

• Create, edit, and manage product content for the eCommerce website (product descriptions, titles, specifications, and collections).
• Write clear, engaging, and conversion-oriented product descriptions.
• Manage product content and visual assets on the website, including organizing, updating, and maintaining images and related materials.
• Ensure all product content is accurate, consistent, and aligned with the brand tone of voice.
• Manage and update website content via CMS.
• Collaborate with marketing, design, and development teams to support launches and updates.
• Review and improve existing content based on feedback and performance.
• Create and publish content for social media related to products, promotions, and campaigns.

Requirements:

• Strong English level (B2+) — written and spoken.
• Proven experience as a Content Manager or similar role.
• Experience working with website content (CMS experience is a plus).
• Ability to work with AI content-generation tools and refine AI-generated texts.
• Experience uploading and managing product images and content in CMS.
• Experience working with product content for online stores.
• Understanding of social media platforms and content formats.
• Excellent writing, editing, and proofreading skills.
• Ability to manage multiple tasks and meet deadlines.
• Attention to detail and a structured approach to work.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- Paid vacation and sick leave — because your well-being matters;

- Remote work format

- An amazing team, warm atmosphere, and engaging corporate events.

We are looking for a Junior Strong Node.js Developer to join a USA-based project and take ownership of building and maintaining third-party integrations on a modern B2B platform. Our product helps businesses make smarter use of their data by connecting external tools — file storage, communication platforms, and project management systems into an AI-powered knowledge layer. You’ll be working with a skilled team on a scalable, high-impact system using up-to-date technologies.
 

Requirements:
— 1.5+ years of experience in web development with Node.js and TypeScript, with a primary focus on backend development.
— Experience with React, and/or Next.js for building internal tools, admin panels, or integration configuration pages.
— Hands-on experience building and consuming REST APIs, including OAuth 2.0 authorization flows (authorization code grant, token refresh, service-to-service auth).
— Working knowledge of relational databases and ORMs (we use PostgreSQL and Prisma).
— Experience with background job processing, task queues, or worker-based architectures (we use BullMQ with Redis/Valkey).
— Familiarity with Next.js (App Router) or a similar full-stack framework is a plus.
— Proficiency with Git and comfort working in a monorepo (pnpm + Turborepo).
— Strong problem-solving skills and attention to detail — integration work requires debugging across multiple systems and APIs.
— A proactive, organized, and independent approach to work. You’ll own features end-to-end, from database schema to UI.
— Upper-intermediate or higher English proficiency, enabling effective communication within an international team.

Nice to have:
— Familiarity with third-party APIs.
— Experience with AI/LLM integrations or working on AI-adjacent products.
— Familiarity with OpenTelemetry, structured logging, or observability tooling.
 

Responsibilities:
— Design, build, and maintain third-party integrations end-to-end: OAuth flows, API route handlers, database models, background sync workers, and admin/user-facing configuration UIs.
— Implement reliable data crawling and synchronization pipelines that run as background tasks, handling rate limiting, pagination, error recovery, and incremental sync.
— Work with PostgreSQL (Prisma) to design schemas for integration credentials, sync state, and external resource mappings.
— Build admin setup flows and user-facing integration pages using React, Next.js Server Components.
— Collaborate with the team on architecture decisions for new integrations.
— Ensure production reliability through proper error handling, OpenTelemetry instrumentation, and structured logging.
— Contribute to shared packages in our monorepo — integrations library, server actions, operations queue, and UI components.

Interview stages:
— HR interview (30 minutes).
— Technical interview (1 hour).
— Interview with the customer (1 hour).
— Job offer 🎉🎉🎉
 

We offer:
— Competitive salary.
— Challenging tasks and projects.
— Opportunities for professional development and growth.
— Flexible working hours.
— New hardware.
— Free English lessons.
— Table tennis and yoga classes.
— Availability of generators and Starlinks in the office.
— Small gym in the office.
— Adjustable height tables.
— Regular office fruit delivery and other benefits.

Let’s create value together!

Welcome to King Group — a place where the best people from the IT and gambling industries meet to do amazing things together. We operate numerous projects in the iGaming sector in the markets of Ukraine, Europe and the USA, invest in venture startups.

We are looking for a Head of Business Development (B2B Platform) who will be responsible for acquiring new clients and scaling the partnerships function — from prospecting and closing deals to building long-term relationships with partners.

What you will do:

• Acquire new B2B partners (operators, affiliate teams, investors) interested in launching iGaming products in Tier 1 markets
• Manage the full sales cycle
• Build and manage a pipeline of potential clients
• Present the product as an end-to-end solution for launching and scaling brands
• Develop commercial proposals tailored to partners’ business models
• Lead negotiations at the C-level and close complex deals
• Analyze Tier 1 markets: competition, trends, regulatory and platform constraints
• Leverage client feedback and contribute to product development
• Build long-term partnerships and grow clients post-launch

What we are looking for:

• 3+ years of experience in B2B sales (iGaming, affiliate, fintech, or related regulated / high-risk industries)
• Experience selling complex products or solutions (platforms, white label, performance-based models)
• Understanding of Tier 1 market specifics
• Understanding of user acquisition and monetization models in iGaming
• Strong negotiation and deal-closing skills
• Ability to independently build a pipeline and achieve revenue targets
• English level: Upper-Intermediate or higher

Nice to have:

• Personal network within the iGaming or affiliate industry
• Experience working with White Label solutions in Tier 1 markets

What we offer:

• Work with a real product and have a direct impact on results
• Minimal bureaucracy — fast decision-making and support for strong ideas
• Influence on product and business outcomes, not just task execution
• Freedom in choosing approaches and tools
• Direct collaboration with the business and fast execution of initiatives
• A supportive, results-driven team
• Opportunities to learn and share expertise (mentorship, internships)
• Competitive compensation + full benefits package (health insurance, sports and meal compensation)
• 18 days of paid vacation + additional days off for important life events
• Comfortable office in the center of Kyiv
• Referral bonuses
• Relocation support

We are looking for a US-based Client Partner / Recruiting Business Development Manager who can help us convert warm and outbound leads into paying clients, manage client relationships, and support role delivery when needed.

We’re building an AI-powered recruiting service for US startups. We combine human recruiting expertise with AI-led candidate verification to help founders and hiring teams avoid wasting time on candidates who look strong on paper but fail in real conversations.

Lean base + meaningful performance upside.
Uncapped commission.

Ukrainian native speaker 

Fluent in English 

Hebrew as a plus 

Responsibilities:

• speak with founders, hiring managers, and operators;
• qualify client hiring needs;
• run intake calls;
• present our AI-powered recruiting model;
• follow up and close pilot clients;
• coordinate with sourcing and recruiting delivery team;
• help manage candidate/client communication;
• support placements when needed.

Requirements:

• experience in staffing, recruiting agency, executive search, or recruiting sales;
• strong English communication;
• Russian required or strongly preferred;
• Hebrew is a plus;
• comfortable with early-stage environment;
• sales mindset, but consultative and professional;
• ability to work with startup founders and hiring managers.

Profisea is a boutique DevOps and Cloud company — AWS Premier Partner specializing in Cloud Architecture, DevOps, DevSecOps and FinOps.

We are looking for a Customer Success Specialist who will work closely with clients using the Uniskai platform, helping them get the most value from the product and ensuring a great customer experience.

This role is perfect for someone who enjoys communicating with people, solving problems, and learning about cloud technologies.

We are open to junior candidates and applicants without prior experience who are motivated to learn and grow in the cloud and DevOps environment.
 

What you will do:

Communicate regularly with clients using the Uniskai platform.

Check if clients are satisfied with the platform and help them use its features effectively.

Collect customer feedback about the product and user experience.

Help clients discover and use platform features and services.

Identify issues or improvement opportunities and share them with internal teams.

Coordinate technical support when needed.

Organize calls or meetings with DevOps or development teams if technical assistance is required.

Track client requests and ensure follow-up.

What we expect:

English — Fluent.

Strong communication skills and client-oriented mindset.

Good organizational skills and attention to detail.

Ability to work with multiple tasks.

Interest in technology, cloud or DevOps will be a plus.

Experience with SaaS platforms, customer support or project coordination will be a plus but not required.
 

What we offer:

Opportunity to be part of a growing company and to grow with us

Being at the forefront of the DevOps and Cloud services industry

Great compensation 

Professional working environment where you will be an essential member of our team

Your expertise:

• Experience with financial KPIs, including profit and loss (P&L) statements
• Experience in forecasting, performing what-if analyses, or building statistical models
• At least 3 years of experience in analytics or a related field
• Proficiency with Microsoft Excel or similar analytical tools
• Highly proficient in SQL and business intelligence (BI) tools such as Tableau, Power BI, or QlikView
• Strong analytical skills with a proven ability to extract actionable insights from data
• Experience with Python or R for analytics and data collection (preferred, but not required)
• Upper-intermediate English proficiency
   

What’s in it for you? 

• Opportunity to deal with top-notch technologies and approaches in a world-leader product company with millions of customers
• Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
• Decent market rate compensation depending on experience and skills
• Developed corporate culture: no micromanagement, culture based on principles of truth, trust, and transparency
• Support of personal and professional development
  • coverage of costs of external trainings, conferences, professional literature
  • support of experienced colleagues
  • in-house events and trainings
  • regular knowledge sharing in teams
  • English classes and speaking clubs
• Life-balance support
  • 25 working days of vacation
  • 5 days of paid sick leave per year without providing a medical certificate (no limitation on sick leaves with medical confirmation)
  • generous maternity / paternity leave program
• Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it
   

You will be involved into:

• Identify sales and growth opportunities by analyzing financial data and key product metrics, deliver insights into shifting trends
• Develop and maintain robust financial reports and dashboards using BI tools, ensure accuracy and relevance for stakeholders
• Create accountability within the company by developing appropriate metrics and introducing insights that motivate teams to achieve broader targets
• Collaborate with cross-functional teams to contribute to the budgeting and forecasting processes, provide analytical support, and identify areas for improvement
• Translate complex financial data into actionable insights, make recommendations in order to optimize business processes and achieve financial goals
• Conduct ad-hoc financial analysis as required, address specific business questions, and provide timely, accurate information
   

Join a Company That Invests in You

Seeking Alpha is the world’s leading community of engaged investors. We’re the go-to destination for investors looking for actionable stock market opinions, real-time market analysis, and unique financial insights. At the same time, we’re also dedicated to creating a workplace where our team thrives. We’re passionate about fostering a flexible, balanced environment with remote work options and an array of perks that make a real difference.

Here, your growth matters. We prioritize your development through ongoing learning and career advancement opportunities, helping you reach new milestones. Join Seeking Alpha to be part of a company that values your unique journey, supports your success, and champions both your personal well-being and professional goals.

What We're Looking For

Role Overview: We are developing Ask Seeking Alpha — a high-load financial analysis system based on Large Language Models. The architecture is built on complex multi-agent orchestration using LangGraph, FastAPI, and Elasticsearch.

We are looking for a Senior Backend Engineer specialized in Generative AI to design agent workflows, optimize interactions with models (OpenAI, AWS Bedrock), and ensure the reliability of non-deterministic systems in production.

The Senior Python AI Engineer will be engaged with the company as a contractor (Private Entrepreneur).

Tech Stack: Python (Asyncio), FastAPI, LangChain, LangGraph, Pydantic, Elasticsearch, AWS Bedrock / OpenAI API, LangSmith.

What You'll Do

• Agent Architecture: Design and implement complex agent orchestration logic using LangGraph. You will define state management, conditional routing, and error handling within the agent graph.
• Tool Engineering: Build and optimize the tool layer (function calling) that allows LLMs to interact with internal financial APIs and databases accurately.
• Performance Optimization:

-Reduce end-to-end latency through asynchronous processing and streaming (SSE).

-Implement semantic caching strategies to minimize API costs and response time.

-Optimize token usage without sacrificing answer quality.

• Observability & Evaluation: Implement automated evaluation pipelines using LangSmith. You will be responsible for setting up regression testing for prompts and agents to measure quality (correctness, faithfulness) before deployment.
• Advanced RAG: Refine retrieval strategies. Work on hybrid search implementation (Keyword + Vector), re-ranking, and query expansion to feed the most relevant context to the model.

Requirements

• Python Expert: Strong proficiency in modern Python. Deep understanding of asynchronous programming (asyncio) patterns is mandatory, as our entire I/O pipeline (Network, DB, LLM) is non-blocking. Experience with FastAPI and Pydantic (v2).
• Agentic Frameworks: Production experience with LangChain. Hands-on experience or deep conceptual understanding of LangGraph (or similar state-machine-based agent frameworks).

Deep LLM Expertise (What we mean by "Deep"):

• Non-determinism Management: Strategies for handling LLM hallucinations and ensuring reliable outputs (e.g., self-correction loops, specific prompting techniques like CoT/ReAct).
• Structured Outputs: Experience forcing LLMs to adhere to strict schemas (Pydantic/JSON mode) for reliable downstream processing.
• Context Optimization: Advanced strategies for managing limited context windows (summarization chains, sliding windows, selective context injection) beyond simple truncation.
• Inference Economics: Understanding the trade-offs between model size, latency, and cost (e.g., when to route to GPT-4 vs. a smaller/faster model).

Nice to Have

• Experience with Elasticsearch (DSL queries, analyzers).
• Knowledge of vector databases and embedding models.
• Background in FinTech or familiarity with financial data structures.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We’re looking for a strong  Middle SEO Specialist who can launch review websites in the iGaming niche. We need someone who doesn’t wait for step-by-step instructions, but can plan and manage the project end-to-end — from site structure and keyword research to content planning and link building. Mandatory requirement: proven experience launching review websites from scratch (iGaming / betting / casino / finance / similar) targeting Tier 1/2 GEOs.

HOW YOU WILL MAKE AN IMPACT:

• End-to-end creation of review websites: niche research, competitor analysis, SEO strategy.
• Keyword research and clustering, building site structure and semantic architecture.
• Creating detailed content briefs.
• Managing content production: quality control, SEO optimization, and matching search intent.
• On-page/Technical SEO
• Planning and managing link building (internal/external strategies, outreach).
• Working with Google Search Console / GA4 / Ahrefs / Semrush / Screaming Frog.
• Performance analysis and improving key metrics: traffic, rankings, conversions.
• Testing and implementing SEO hypotheses: structure, content, SERP features, EEAT.
• Contributing to scaling a network of sites (if the project succeeds).

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 2+ years of hands-on SEO experience.
• Proven experience launching review sites from scratch where you were a key contributor.
• Experience working with Tier 1/2 GEOs.
• Strong knowledge of both On-page and Technical SEO.
• Ability to build strategy and deliver results independently (without micromanagement).
• Hands-on experience with Ahrefs/Semrush, Screaming Frog, GSC, and GA4.
• Solid understanding of EEAT principles, branded search, and trust signals.

HOW WE WILL KEEP YOU SMILING:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for an experienced and driven VIP Team Lead to manage and grow a high-performing team focused on player retention and revenue generation in the iGaming industry. The ideal candidate has a strong background in managing  VIP teams, understands player lifecycle metrics, and excels in performance monitoring, coaching, and cross-functional collaboration. You will lead the day-to-day operations, ensure excellent service for high-value players, and drive team alignment with overall business goals

HOW YOU WILL MAKE AN IMPACT

• Lead and manage a team of VIP Managers, ensuring daily operations, shift coverage, and workload distribution.
• Monitor and analyze key KPIs: retention, ARPPU, redeposit rate, second deposit conversion, and individual performance.
• Ensure high-quality service and proactive communication with VIP and high-value customers.
• Handle escalated cases and complex communication scenarios.
• Align team efforts with ongoing retention and revenue objectives.
• Collaborate with Product, CRM, Support, PRM, and Analytics teams to ensure full data visibility and optimized player lifecycle management.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience managing  VIP account teams in iGaming (mandatory).
• Deep understanding of player lifecycle metrics and operational KPIs.
• Strong communication, leadership, and organizational skills.
• English level: B2+.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

At Brainway, we operate as a premier R&D-as-a-service and software startup partner, helping companies scale their technical capabilities with top-tier engineering talent. We are currently searching for a Senior Go Developer to join an innovative, US/Israel-based fintech company as a dedicated outsource developer.

In this role, you will be deeply integrated into the fintech partner's engineering team, taking ownership of complex backend challenges. You will bypass typical bureaucratic layers and report directly to the Technical Manager on the client side, ensuring agile decision-making and clear technical alignment. If you are a self-driven engineer who thrives in taking extreme ownership of scalable backend architectures in a fully remote environment, this is the role for you.

What You Will Do

• Design, develop, and maintain high-performance, scalable, and reliable backend services using Go.
• Work closely with the client's technical leadership and distributed team to align system architecture with business objectives.
• Take full ownership of the software development lifecycle for your services, from technical design and coding to deployment and monitoring.
• Identify and resolve performance bottlenecks, ensuring systems are highly optimized for scale.
• Promote engineering best practices, conduct rigorous code reviews, and help shape the technical culture of the remote team.

What We Are Looking For

• Core Go Expertise: 5+ years of software engineering experience, with a heavy, recent focus on building production-grade backend systems in Go. Deep understanding of Go's concurrency model (goroutines, channels), memory management, and standard library.
• Microservices & API Design: Proven experience designing and implementing microservices. Strong hands-on experience with gRPC and Protocol Buffers (Protobuf), as well as RESTful API development using modern Go routers/frameworks (e.g., Gin, Chi, or Echo).
• Data & Event-Driven Systems: Deep experience with NoSQL databases, specifically MongoDB (using the official mongo-go-driver and handling BSON data), and caching/in-memory data stores like Redis. Proven track record working with message brokers and event streaming platforms like Apache Kafka or RabbitMQ.
• AI-Assisted Development: Practical knowledge and experience integrating AI coding tools (such as Claude Code, GitHub Copilot, or similar agentic solutions) into your daily workflow. You must be able to clearly present and explain the methodologies, workflows, and specific techniques you use to accelerate development and improve code quality.
• Infrastructure & Cloud: Solid familiarity with containerization (Docker), orchestration (Kubernetes), cloud infrastructure (preferably AWS or GCP), and advanced CI/CD pipelines.
• System Design: Deep experience writing maintainable, testable code, combined with a practical understanding of domain-driven design and building highly available, fault-tolerant distributed systems.
• Remote Autonomy & Communication: Excellent English communication skills with the ability to work independently in a remote outsourced model while maintaining tight synchronization with the US/Israel leadership team.