Jobs at Djinni

VIP Agent (LATAM / Spain)

We are an ambitious team building a new, technology-driven product in the digital entertainment space. We work fast, stay flexible, and operate with minimal bureaucracy. Our team values transparency, ownership, and personal growth. We are looking for people who want to grow together with the product.

Location: Spain (LATAM / Spanish-speaking GEO focus)
Employment type: Full-time

Responsibilities

• Manage relationships with high-value players (high rollers)
• Provide personalized service and tailored VIP retention plans
• Ensure fast, priority-level issue resolution and payouts
• Maintain long-term player trust, loyalty, and gaming activity
• Analyze VIP portfolio: deposits, wagering, behaviors, and risk patterns
• Collaborate with CRM, Risk, and Payments teams to optimize player experience

Requirements

• 1–2 years of experience in VIP, Account Management, or high-touch customer relations
• Spanish — mandatory (for LATAM / Spanish-speaking GEOs)
• English — B2+ mandatory
• Excellent communication, empathy, and negotiation skills
• Understanding of casino KPIs (GGR, Hold, RTP)
• Ability to remain calm and efficient while working with demanding clients

About Evestar Evestar is a full-service eCommerce marketing agency headquartered in Miami, FL. We scale DTC businesses through an integrated approach spanning Paid Search, Paid Social, Amazon, SEO, and more. Recognized by Inc. Magazine, we combine deep performance expertise with EVY AI, our proprietary technology platform, to deliver measurable revenue growth.

The Role We are seeking a results-oriented Paid Search Media Buyer with deep eCommerce expertise. You will own the full lifecycle of paid search campaigns across a portfolio of 10+ eCommerce accounts — from strategy and setup to ongoing optimization and reporting.

Key Responsibilities:

• Manage and optimize paid search campaigns across Google Ads, Microsoft Ads, and YouTube.
• Develop full-funnel strategies: Shopping, Performance Max, Search, DSA, and YouTube.
• Manage large budgets ($100,000+/mo) with a focus on ROAS, MER, CPA, and revenue.
• Own product feed management (Google Merchant Center, Channable, DataFeedWatch).
• Configure conversion tracking via Google Tag Manager (GTM) and GA4.
• Integrate Shopify data and Klaviyo audiences for advanced targeting.

• Deliver data-driven reports using Triple Whale, Looker Studio, and Google Sheets.

   

Required Qualifications:

• 5+ years of hands-on paid search experience, with 3+ years exclusively in eCommerce.
• Expert-level proficiency in Google Ads (Search, Shopping, PMax, YouTube).
• Advanced knowledge of Google Merchant Center and feed automation.
• Deep expertise in Google Tag Manager (GTM): container setup, enhanced eCommerce tracking, and GA4 event implementation.
• Proven track record managing 10+ accounts concurrently and budgets of $100k+.
• Experience with Shopify, Triple Whale, and Klaviyo.

• Strong command of value-based bidding (tROAS, tCPA) and attribution modeling.

   

What We Offer:

• Competitive base salary.

   

• Performance-based bonuses tied to account growth.

   

• Access to a cutting-edge tech stack and industry-leading tools.

   

• Remote-friendly environment with flexible scheduling.

   

• Learning budget for certifications and professional development.

Role Mission

Drive business growth through building and scaling a competitive UX design service. Lead the strategic development of the design function as a revenue-generating unit, ensuring its direct impact on company positioning, client value, and operational excellence.

Responsibilities

• Define and execute the strategic vision of the design function as a scalable and profitable business unit.
• Search, develop, and grow a competitive service offering that strengthens the company’s market positioning.
• Drive the company toward international design awards and industry recognition as a strategic branding lever.
• Identify new revenue opportunities, partnerships, and service expansion directions.
• Ensure the design function directly contributes to company growth, client retention, and overall profitability.
• Build, lead, and continuously develop a growing high-performing design team.
• Collaborate with Sales and Executive leadership to support pre-sales, solution shaping, and strategic accounts.
• Drive performance management, resource planning, and margin optimization within the department.
• Promote a culture of ownership, accountability, and business-oriented thinking across the team.
   

Qualifications

• Proven leadership experience in a service-based or outsourcing company environment.
• Demonstrated track record of building, scaling, or transforming a design function into a structured and revenue-generating unit.
• Strong commercial mindset with experience in budgeting, forecasting, margin management, and performance tracking.
• Experience leading and developing cross-functional teams, ensuring high performance and accountability.
• Solid understanding of service delivery models, client lifecycle management, and operational efficiency.
• Ability to align creative direction with business objectives and company growth strategy.
• Strong executive communication and stakeholder management skills.
  
   

Product that needs your engagement

TMetric is the platform that unifies time tracking, billing, payroll, and productivity insights — helping service-driven SMBs improve project profitability and operational efficiency.

TMetric integrates seamlessly with QuickBooks, Jira, Asana, Trello, and other tools teams already use — empowering businesses to deliver projects smarter, faster, and more profitably.

Your mission

Build TMetric’s reputation as a trusted, visible, and authoritative productivity SaaS brand in the U.S. and global markets.
Your goal is to secure high-quality publications, mentions, and backlinks across leading media and industry blogs — ensuring TMetric becomes a recognized reference point for productivity, transparency, and efficiency, both for users and within AI-powered discovery systems (GPT, Perplexity, Claude, AI Overviews).

Your challenges to solve

• Achieve consistent media presence and citations across top SaaS, business and productivity outlets.
• Build long-term relationships with journalists, editors, and creators in the productivity and tech ecosystem.
• Generate organic backlinks and mentions through thought-leadership content and collaborations.
• Earn industry recognition and awards that strengthen brand trust and visibility.
• Expand LLM/AI visibility — ensuring TMetric is featured in AI recommendations (together with SEO and PMM specialists).

What you will do

Media & PR campaigns

• Develop and execute PR strategy for the U.S. and global English-speaking markets.
• Prepare and distribute articles, expert commentary, and feature stories.
• Secure placements and mentions in top SaaS, business and productivity publications such as: Zapier Blog, HubSpot Blog, Forbes, TechRadar etc.

Influencer & collaboration strategy

• Plan and implement partnerships with bloggers, media, and KOLs.
• Launch co-branded initiatives, guest posts, and media collaborations with measurable engagement outcomes.

Content & communication

• Create and edit high-impact PR content: articles, posts, quotes, and narratives that strengthen brand authority.
• Ensure that all communications reflect the company’s tone, style, and values.

Event & activation management

• Organize and support webinars, expert panels, and community activations to boost brand visibility.
• Coordinate participation in industry awards, rankings, and reports that enhance trust.

Crisis & reputation management

• Monitor the information field and manage brand reputation proactively.
• Develop and implement communication plans in case of PR challenges.

We’re looking for someone who has experience with:

• 3+ years in PR or Communications (preferably in IT or tech-related fields).
• Proven experience in brand promotion and media relations.
• Understanding of the US media landscape
• Strong experience working with bloggers, influencers, and info partners.
• Skills in event organization and campaign management.
• Experience in content creation and storytelling.
• Excellent Ukrainian and English communication skills.
• Strategic mindset and creative approach to brand communication.

Benefits you get:

• Maintain your work-life balance

Manage your own working hours with our flexible schedule

19 days of annual vacation granted on a pro-rata basis

No overtimes required

• Hybrid type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices

• Stay healthy

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.

15 working days of sick leave per year — because your health is a priority.

• Grow with us

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team

Promotions, rotations, and transitions — when you feel like your skills could be useful in other positions or team

We are a perfect match if you share our values

We are professionals in our field.

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.

We know how to focus on the product, think big, and at the same time delve deep into the details.

We create a calm and friendly atmosphere within the company.

We value the freedom of open and transparent communications.

Radical honesty is embedded in the foundation of our culture.

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.

Our Hiring process

• Recruiting interview
• Tech Interview
• Test Task
• Offer call
   

We approve of a flexible approach, so these steps might be changed individually.

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted. The timeframe for feedback between interview stages may take up to 2 weeks.

We are looking for a Trainee Node.js Developer to join our team for working on the SaaS platform that offers advisory services in simplifying security decisions for enterprise companies. 

RESPONSIBILITIES:

• Follow project architecture, code style, best practices, and company processes;
• Estimate tasks with support from the Team Lead;
• Clarify requirements, write clean code, test your functionality before QA, and present completed tasks internally;
• Keep technical and functional documentation up to date;
• Collaborate closely with the team (Team Lead, PM, BAs, QAs and other developers);
• Continuously improve your technical knowledge and soft skills, explore new technologies, and provide feedback.

REQUIREMENTS:

• Up to 6 months of practical experience or completed hands-on courses;
• Basic experience with Node.js and understanding of NestJS;
• Experience with AI-assisted coding tools (Copilot, Cursor or similar);
• Understanding of, REST APIs, SQL, Git, SDLC, and Agile principles;
• Basic understanding of cloud services (AWS is a plus);
• English level – Intermediate or higher;
• Strong self-organization, analytical thinking, teamwork, and a continuous learning mindset;
• Knowledge of Front-End technologies will be a plus.

MAIN BENEFITS:

• Flexible working hours;
• 25 paid days off and 10 sick/medical leaves;
• Additional paid days off for personal events like marriage and childbirth;
• Maternity/Paternity leaves;
• Medical insurance;
• Discount program;
• Self-development budget per year;
• Referral bonuses;
• Corporate events and gifts;
• Learning events and mentorship opportunities;
• Speaking Clubs;
• PE accounting and support.

INTERVIEW PROCESS:

• Welcome Interview;
• Technical Interview;
• Final Interview.

We’re looking for a Full-Stack Engineer (PHP/Laravel, React) for a short-term project lasting from 2 weeks to 3 months. It will start as a full-time engagement and then transition to part-time.

Details: 
Senior Full-Stack Engineer (PHP/Laravel, React) with 8 years of experience.
Strong proficiency in English (Upper-intermediate level or Advanced).
Fully remote
Location: Ukraine or Europe.
Start: ASAP!

Experience / Skills

• At least a Bachelor's with a background in tech or equivalent, based on work experience
• 8 years!!! of work experience with the Laravel and React frameworks
• Experience building applications with JavaScript/Typescript, PHP, HTML5, CS,S and MySQL 8
• Passionate about usability, user experience, beauty, and elegance of UI's
• Eager to learn, discuss, and share knowledge with the rest of the teams
• Nice to have: knowledge of Kubernetes, Docker, and other tools used in DevOps
• Absolute fan of TDD and CI/CD pipelines
• Strong track record of leading technical projects and coordinating teams of 3+ engineers
• Experience mentoring and supporting the professional growth of fellow engineers
• Background in product-based companies with multiple products and engineering teams
• Proven track record of driving engineering initiatives that impacted other teams or the wider organization
• Excellent presentation and communication skills, with the ability to clearly explain technical concepts and join customer calls when needed

Responsibilities

• Partner with Product, Engineering, and Marketing teams to solve business problems and identify product, market, and customer trends and opportunities;
• Act as a data owner for a wide scope of metrics and reporting layers — from core data logging to end-user data visualizations;
• Maintain, optimize, and expand key dashboards, reports, and metrics to support operational and strategic decision-making;
• Collaborate closely with leadership and cross-functional stakeholders to define, track, and maintain core business KPIs;
• Lead complex deep-dive analyses and provide actionable insights that shape product strategy and business growth.
• Mentor and guide a Junior BI Specialist within the team, providing technical direction, support, and feedback on tasks and development goals.

Required skills

• Strong analytical mindset and ability to structure ambiguous problems using data;
• Proficiency in SQL and experience working with large data sets;
• Experience with BI tools (Domo, Power BI, Tableau, or similar);
• Familiarity with mobile/web analytics platforms (e.g., Appsflyer, Firebase, Amplitude);
• Experience in the fintech or crypto industry
• Ability to manage and prioritize multiple projects and stakeholders in a fast-paced environment;
• Strong communication skills, including the ability to explain complex data insights to non-technical teams

Perks of being a part of EXMO 🙌

Crypto teaches us to be flexible, forget about cliched employer offerings and grab the perks that you really deserve!
 

• The competitive salary
• Flexibility with full remote working or comfy coworking. It’s up to you
• A reimbursement of English lessons and sports activities
• 100% sick leave coverage
• 30 PTO per year 
• Friendly team who is waiting for a new player 😉

SBC Performance is a digital marketing and ad-tech ecosystem partnering with the world’s top ad platforms to drive performance. We help brands scale globally through high-converting creative marketing solutions and smart campaign optimization. We’re proud to be elite partners with TikTok (Top 1 globally), Meta, and Google.

With a team of 300+ professionals across the U.S., Czech Republic, Poland, Ukraine, and more, we are building a fast-moving, data-first performance culture.

Right now, we’re looking for a Video Editor to join our Creative team to produce and optimize high-performing video creatives for paid traffic channels.

Key Responsibilities:

Creative Production

• Produce advertising video creatives based on briefs from the Creative Manager
• Independently search for footage and source materials for creatives when required
• Quickly implement edits and improvements based on test results (within 24 hours)

Template-Based Work

• Collect, maintain, and use ready-made smart presets and templates
• Participate in improving and updating templates for new formats and creative hypotheses

Quality Assurance

• Follow creative guidelines (dimensions, duration, text readability, teaser, and preview requirements)
• Check creatives for bugs, faulty renders, and visual artifacts before delivery

Team Collaboration

• Collaborate closely with the Creative Manager to fully understand tasks and objectives
• Track creative performance based on test results in collaboration with Media Buyers and the Creative Manager
• Convert feedback into improvements for future creatives

Formats & Adaptations

• Prepare and adapt creatives for different landing pages, headlines, and offers
   

Requirements:

• 1 year of experience as a Video Editor in performance-oriented environments such as e-commerce, product apps, or affiliate/arbitrage marketing teams
• Confident use of one or more video editing tools (CapCut, Canva, etc.)
• Basic knowledge of After Effects (or ability and willingness to learn)
• Strong understanding of dynamic video editing principles
• Ability to work with shapes and masks
• Ability to cut out UGC actors from green screen footage
• Basic understanding of design principles (contrast, color theory) and text composition
• English level of B1 or higher
   

Nice to Have:

• Experience with Photoshop, Figma, or other graphic design tools
• Experience using AI tools (GPT, Sora, HeyGen, CapCut AI tools, etc.)
• Ability to quickly find source footage for creatives via TikTok, YouTube Shorts, and similar platforms

What We Offer:

• Remote position
• Competitive compensation (base + KPI bonus)
• Flexible working hours: we start our operation day between 9:00 am and 11:00 am CET
• All necessary equipment
• Paid vacation and sick leaves
• Educational support: reimbursement of certification, training, and a knowledge-sharing atmosphere
• Company events and multiple internal activities
• Open feedback and transparent direct communication

Our Recruitment Process: 

• CV check  
• Recruiter Interview
• Hiring Manager Interview
• Test task

SBC is an inclusive employer that celebrates diversity. We welcome all qualified applicants.

To learn more about how we handle your personal data during the recruitment process, please read our Privacy Notice.

We are looking for an experienced Database Architect on an outstaffing basis to address analytics limitations identified during the technical audit, help transform the platform into a secure, scalable, data-driven solution capable of handling increased daily opt-ins, and support its migration to a new cloud provider.

About the project: This project is a Customer Activation Platform (CAP) designed to capture high-intent customer opt-ins in real time and convert them into verified, actionable data. It enables users to engage through simple mobile interactions such as a tap, scan, or click — without requiring traditional forms or app downloads.
The platform focuses on activating customers at the moment of highest intent, capturing verified contact information, and instantly sending it to connected systems like CRM, CDP, or loyalty platforms. It supports seamless integration across digital and offline touchpoints, helping businesses drive real-time engagement and improve marketing performance.

Start Date: in 2 weeks
Employment type: 1 FTE for 2 months, next 2 months 0.5 FTE 
Project Duration: 4 months
Location: Europe, Ukraine (remote)
Language: English B2 (upper-intermediate)

Requirements:

• 5+ years of experience in Data Engineering
• Experience with maintaining SQL Server database schemas
• Strong expertise in Entity Framework 6.x for ORM operations
• Solid experience in database schema design and migration management
• Hands-on experience with connection pooling and database performance tuning
• Strong knowledge of stored procedures and complex query design
• Experience with Cloud SQL for SQL Server and BigQuery architecture/design
• Practical experience building ELT pipelines using Cloud Data Fusion and Dataform
• Knowledge of dimensional modeling

Responsibilities:

• Design a robust database architecture
• Maintain SQL Server database schemas
• Write optimized SQL queries and stored procedures
• Implement database migrations and schema updates
• Monitor and optimize query performance
• Manage data integrity and referential constraints
• Implement backup procedures
• Work with multiple databases

Process Flow:

1. HR pre-screen + English check (0.5 h)
2. Professional interview (1 h)
3. Interview with the Client (1 h)

Let’s start with what PLANEKS offers:

- Fast and comfortable hiring process.

- 100% remote work opportunity and flexitime - choose working hours between 8:00-20:00 (Ability to work closely to EST time zone will be a big advantage).

- Salary paid in USD + tax compensation. Revision every 12 months. We want everyone to be confident in what tomorrow brings.

- $$$$ budget - Travel tickets, Work equipment, Health insurance, Software, Sport, Training.

- Everything to ensure a good rest. YES: Paid vacation, national holidays, sick leaves (and support in case of serious diseases). NO: overtime, work on weekends.

- A friendly and professional team that supports you. Well, we're proud of how we handle that. So you can always count on us.

- Speaking clubs with a native speaker to constantly maintain your English level.

- No bureaucracy - transparent processes and flat management. Working remotely means keeping things as simple as possible to work efficiently.
 

PLANEKS means developing a new lifestyle for our colleagues and clients. So take your part in it!

The project:


Our client is building an AI-powered B2B SaaS platform that helps recurring service companies recover lost revenue and eliminate billing errors.
 

The product automatically reads contracts, compares them with billing data, and guides finance teams to invoice accurately — without spreadsheets or manual checks.
 

The platform is ISO 27001, SOC 2 Type II, and GDPR compliant.

Current stage: MVP refinement and scaling.
 

You will work directly with the CTO and take ownership of the frontend direction as the product evolves.


Required Hard Skills:

- 4+ years building production web applications

- Strong experience with Next.js and TypeScript

- Experience building backend logic using Next.js API routes

- Advanced CSS skills (Tailwind preferred)

- Strong UI/UX sensibility — understands spacing, hierarchy, typography, interaction states

- Comfortable building real product workflows (tables, filters, roles, statuses, dashboards)

- Experience working with PostgreSQL or relational databases

- Understanding of performance optimization (rendering behavior, lazy loading, bundle size awareness)

- Experience refactoring and improving early-stage/MVP codebases

- Comfortable working in cloud environments (GCP is a plus)

- Ability to understand and collaborate around Python-based data processing (deep Python experience not required)

Soft Skills:

- Ownership mentality — feels responsible for the product, not just assigned tickets

- Comfortable making UX decisions without a designer

- Proactive in improving flows, logic, and interaction clarity

- Strong communication skills — works directly with founders

- Pragmatic decision-maker — balances speed and quality in a startup environment

- Writes clean, structured, maintainable code

- Comfortable operating with minimal guidance

- High level of autonomy and accountability

Who We're NOT Looking For:

- A developer who only executes clearly defined tickets

- Someone who needs pixel-perfect design specifications for every state

- A backend-focused developer looking for a full-stack-heavy role

- Someone uncomfortable working in early-stage product environments

- A developer who avoids product discussions and UX decisions

Nice to Have:

- Experience working in early-stage startups

- Experience with B2B SaaS or data-heavy products

- Experience building reusable component systems

- Familiarity with AI-powered products or data pipelines

- Basic understanding of Python scripts for data processing

Key Responsibilities:
 

Day-to-day:

• Take full ownership of the frontend (Next.js, TypeScript, Tailwind)
• Lead frontend architecture and make pragmatic technical decisions
• Define UX patterns and make sensible visual decisions
• Build and improve interactive workflows and real-time features in a production SaaS environment
• Collaborate directly with the CTO
   

Over time:

• Refine and improve the MVP codebase
• Influence product decisions alongside founders
• Scale the frontend as the platform grows

Hello! We're searching for a strong Python engineer to work with our client!

About the Project
Healthcare web platform for private medical services, clinics, and specialists in the UK. The platform organizes and structures information on providers, treatments, and specialties, helping patients easily explore, compare, and choose private healthcare options.

Tech stack: Python, Django, Redis
Requirements: strong Python & Django experience, Redis knowledge, excellent English for direct communication with the client.

Team:

• 2 React developers from our side
• 2 client-side team members (including CTO)
   

Hiring process:

1. Please, apply with a 1–2 minute video introduction in English (you can upload it to Google Drive or Loom)
2. Prescreen interview with our team
3. Interview with the client

We are looking for a Business Development Manager for a company that specializes in multilingual customer care with a strong commercial focus on sales, conversion, and customer reactivation strategies.

The company operates across licensed markets in Europe, Canada, and Australia, delivering high-quality customer support services designed not only to assist users — but to increase engagement and revenue.

Their core strengths lie in Positive Language, Care, and Sales. Every customer interaction is treated as a strategic touchpoint — combining excellent service experience with measurable commercial impact.

As the company continues to scale, we are searching for a Business Development Manager who can drive structured growth through strategic partnerships.

This role is not about transactional sales. It is about building long-term, high-value partnerships in the iGaming ecosystem.

MAIN RESPONSIBILITIES 🦾

• Contribute to the company’s commercial growth strategy and expansion plans;
• Act as the first point of contact for potential partners and professionally present the company’s expertise and capabilities;
• Own the full deal lifecycle — from initial outreach to agreement signing and launch;
• Manage sales pipeline;
• Conduct continuous market and competitor research to identify growth opportunities;
• Represent the company at key industry events and conferences to expand network and partnerships.

REQUIREMENTS ❗

• 2+ years of experience in Business Development / Partnerships within iGaming;
• Strong understanding of the gambling industry and its key stakeholders;
• Existing professional network within the niche;
• Upper-Intermediate English or higher (spoken and written);
• Strong negotiation and business communication skills;
• Strategic mindset beyond standard B2B sales approaches;
• Clear results orientation and ambition for professional growth.

WHAT IS OFFERED 💎

• Fully remote work format;
• If Lviv-based — access to a pet-friendly office 🐶;
• Flexible schedule focused on results;
• Paid vacation, recreation days, birthday off, and sick leave;
• Bonuses and company gifts;
• Direct communication with top management and a strong feedback culture.

We are looking for someone who understands the market, thinks in terms of scalable partnerships, and is ready to take ownership of the commercial direction.

If this resonates with you — let’s connect. 🚀

Format: Remote / Full-time / Long-term

Location: Worldwide

Model: Fixed price per stage / project (no hourly, no salary)

📌 Responsibilities

• Build low-latency systems (<100ms) for crypto announcement monitoring
• Develop high-speed parsers for social media and exchanges
• Bypass Cloudflare / anti-bot protections at protocol level (not browser automation)
• Work with WebSocket, real-time streaming, async pipelines
• Design proxy infrastructure, anti-ban, rate-limit bypass systems
• Participate in development of trading bots and fintech tools
   

✅ Requirements

• Strong experience with Python (asyncio, aiohttp, FastAPI, multiprocessing)
• Proven experience building low-latency systems
• Real experience bypassing Cloudflare without Selenium/Playwright
• Deep understanding of async / event-driven architecture
• Experience with WebSocket / streaming APIs
• Knowledge of TCP/IP, TLS, handshakes, fingerprinting
• Background in crypto / fintech / scraping

⭐ Nice to Have

• Trading bots for announcements / Twitter
• Real cases with measured latency results
• Experience with Binance / OKX / Bybit APIs
• Reverse engineering / network debugging

📂 What We Expect

• CV
• Short description of relevant projects
• Demo / video / GitHub (if available)
• Answers to technical questions

💼 Work Model

• Long-term partnership
• Multiple parallel projects
• High autonomy
• Result-oriented, not hour-based

• Automotive Presales within Automotive line of business is the dedicated center for presales support and bid management, which provides services to internal presales contributors.
  
  The principle objective of Presales Manager is to support a business generating activities by taking on role of coordinator and driver in internal presales processes and bid activities. Internal clients for Presales Manager are Management, Sales, Engineering and Solutions Organizations.
  
  Understanding of Presales and Bidding processes in area of outsourcing is key for this role.
  
  The multiple tasks workload is planned to be common, so successful candidate ought to work under pressing time schedule, be keen in prioritizing and skillful in smart solutions.
  
  Our team: Automotive Presales is 11 people.
  
  Opportunities: interesting business domain, friendly result driven atmosphere, open career opportunities for proactive confident candidates.

• Responsibilities:

  Bid Management:
  Form the cross-department Bid team
  Facilitating interdepartmental communication for projects
  Running and steering of a bid teams
  Drive the process of developing proposal: coordination meetings organisation, coordination of proposal preparation, initiate proposal validation and approval, integrate proposal parts from the different sources into a single proposal document; complete standard proposal parts
  Understand business impact of deals and evaluate prioritization
  Understand setup of frame contracts & be able to support with managing them
  Participation in Customer negotiations
  
  Presales Management:
  Support Sales and Account Management with opportunities pipeline check, clean-up and update
  Reports for Management, make data-driven impartial recommendations to sales leaders
  Advise on best bidding practices and approaches
  Control correctness and completeness of Opportunities in Salesforce CRM

• Mandatory Skills Description:

  Friendly & professional & polite communication style
  Sense for professional representation
  Experience in business development area/tender management
  Previous experience related to Presales and Bidding processes
  Experienced user of Microsoft Office
  Advanced written and spoken English
  Experience of using Salesforce (or other CRM systems), Confluence
  Analytical and systemizing mindset
  Self-organized, proactive, positive
  Easy and proactive communication style
  Result-driven personal confidence
  Getting things "done" attitude
  Automotive business background

• Nice-to-Have Skills Description:

  Automotive background

• Languages:
  • English: C2 Proficient

Helpware is a global company providing outsourcing and customer operations with teams in the USA, Mexico, Ukraine, Albania, and the Philippines. We partner with innovative companies and help them scale by taking over operational processes so their teams can focus on strategic, high-value work.

We are growing and opening a position for a Portuguese Customer Support Agent.
 

Key Responsibilities:  

• Provide first-class support to customers in English and Portuguese via a ticketing system following reply structure 
• Entering data into a CRM, other online tools, and cloud-based platforms 
• Diagnose and troubleshoot customer technical problems 
• Document and investigate in-game bugs for the team 
• Know the games inside out to ensure all players queries are addressed appropriately  
• Communications with Game Leads   
• Follow communication procedures, guidelines, and policies 
• Other related tasks assigned by managers of the Clients and/or Helpware 
   

Qualifications: 

• B2 in both written and spoken Portuguese/English. 
• Computer skills are mandatory, experience with CRM preferred 
• Highly motivated, self-starter while also being a team player. 
• Highly organized, having time management skills including the ability to organize and prioritize 
• Ability to research and grasp technical information across multiple tools  
• Ability to take feedback and constructive criticism. 
• Real passion for customer service and ownership of the customer experience including comprehensive issue resolution 
• Teamwork mentality with an aptitude for sharing expertise and appreciating feedback 
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges 
• Courteous, confident, and outgoing personality with exceptional customer service skills 
• Experience with Zendesk or Helpshift would be a plus 
   

We Offer

• Competitive compensation linked to USD rate
• Medical insurance after the trial period
• English classes
• Schedule: Sunday – Thursday, 8-hour shifts
• Corporate training and events
• Opportunity to work in a global company with career-growth potential