Jobs at Djinni

We are looking for a Junior Player Support Specialist to join the customer support team of an international iGaming platform. We're looking for specialists with either English (B2+) OR French (B2+) language skills. Both languages are NOT required.

The ideal candidate has previous experience in customer support, understands how to communicate with customers in a structured and professional way, and is comfortable working with internal procedures, escalation rules, and support tools.

Experience in iGaming, fintech, payments, crypto, or other high-volume digital services will be considered a strong advantage.

Key Responsibilities

• Provide customer support via live chat, email/tickets, and other approved communication channels.
• Handle standard player requests related to:
  • account registration;
  • login and account access;
  • profile and account settings;
  • verification/KYC;
  • deposits and withdrawals;
  • bonuses and promotions;
  • game-related questions;
  • basic technical issues.
• Use internal tools, back-office systems, macros, and knowledge base materials to resolve customer cases.
• Collect and verify relevant information before escalating complex cases.
• Escalate payment, withdrawal, verification, technical, responsible gambling, complaint, or security-related cases according to internal procedures.
• Maintain accurate case documentation, tagging, and internal notes.
• Follow approved tone of voice, communication standards, and response quality requirements.
• Maintain confidentiality when working with customer data and internal information.
• Report recurring issues, unclear customer flows, and potential product or operational problems to the relevant internal stakeholders.

• Support updates to internal and customer-facing knowledge materials when required.

   

Requirements

• 1–2 years of experience in customer support.
• Experience in iGaming, fintech, crypto, payments, e-commerce, SaaS, or another digital product is an advantage.
• Understanding of standard support processes: ticket handling, escalation, SLA, internal notes, and customer communication standards.
• Ability to communicate clearly, politely, and professionally in written form.
• Ability to work with structured procedures, templates, and internal documentation.
• Strong attention to detail.
• Ability to remain calm and professional in difficult customer situations.
• Readiness to work with repetitive requests and follow strict internal processes.
• Basic understanding of deposits, withdrawals, KYC, bonuses, or online payment flows is an advantage.

• Experience with support tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems is an advantage.

   

Language Requirements

• English: B2 or higher — mandatory
• French: preferred
• Strong written communication skills are required, as the role is primarily focused on written customer support.
• Ability to communicate clearly, professionally, and accurately with international customers.

• Ukrainian: fluent/native for internal communication.

   

Work Schedule

• Shift-based schedule within 08:00–24:00 UTC+3.
• Exact shifts will be agreed separately.
• Evening and weekend shifts may be included.
• Flexibility during operational peak periods may be required.

We're hiring a Telecommunication Engineer to join a fast-growing UK product company building an AI-powered platform used by thousands of customers.
 

This is a hands-on engineering role where you'll own the company's communication infrastructure across voice, messaging, email, and WhatsApp channels while working closely with product and engineering teams on new features and integrations.
 

What you'll do

• Own and improve VoIP, SIP, SMS, email and WhatsApp communication infrastructure
• Configure and maintain providers such as Twilio, Vonage, Voximplant and similar platforms
• Design and optimize inbound/outbound call routing, IVR, transfers, recordings and business-hour logic
• Build integrations using REST APIs, webhooks and WebSockets
• Troubleshoot production issues across telephony and messaging channels
• Work closely with developers, QA and product managers during releases and incident resolution
• Support migration of newly acquired businesses into a unified communication platform
• Automate repetitive operational processes using scripts and AI tools
   

We're looking for

• Experience with VoIP, SIP, trunks and telephony routing
• Hands-on experience with Twilio, Vonage, Voximplant or similar providers
• Ability to troubleshoot production telecom issues
• Experience working with APIs, JSON, logs and webhooks
• Strong English communication skills
   

Nice to have

• WhatsApp Business API
• Email deliverability
• SQL
• Contact center platforms
• UK telecom experience

We are looking for a Middle Player Support Specialist to join the customer support team of an international iGaming platform. Please note: This role requires proficiency in either English (B2+) or French (B2+). You do not need to be fluent in both languages.

The role is focused on handling standard and non-standard player requests, supporting junior team members during daily operations, ensuring accurate case documentation, and escalating complex cases according to internal procedures.

This position is suitable for a support specialist with solid experience in customer communication, structured support operations, and digital products. The specialist should be able to work independently, maintain high communication standards, and contribute to stable daily support operations.

Key Responsibilities

• Provide professional customer support via live chat, email/tickets, and other approved communication channels.
• Handle standard and non-standard player requests related to:
  • account registration;
  • login and account access;
  • profile and account settings;
  • verification/KYC;
  • deposits and withdrawals;
  • bonuses and promotions;
  • game-related questions;
  • transaction history;
  • basic technical issues;
  • account restrictions and escalations.
• Work with internal tools, back-office systems, CRM/helpdesk platforms, macros, and knowledge base materials.
• Analyze customer cases and collect all required information before escalation.
• Escalate payment, withdrawal, verification, responsible gambling, complaint, security, fraud-related, or technical cases according to internal procedures.
• Support junior agents during shifts by helping with complex questions, unclear cases, and correct escalation logic.
• Ensure accurate case tagging, internal notes, and customer communication history.
• Monitor recurring customer issues and report potential product, payment, technical, or operational problems.
• Assist with improving internal procedures, macros, customer-facing articles, and internal knowledge base materials.
• Maintain high standards of written communication, accuracy, confidentiality, and customer care.
• Follow SLA, quality, escalation, and tone-of-voice requirements.

• Participate in team meetings, case reviews, and operational feedback sessions when required.

   

Requirements

• 3–5 years of experience in customer support within a digital product, online service, fintech, e-commerce, SaaS, gaming, or similar environment.
• Experience handling both standard and non-standard customer cases.
• Understanding of core support operations, including:
  • ticket handling;
  • live chat communication;
  • escalation logic;
  • SLA discipline;
  • internal notes;
  • case tagging;
  • customer communication standards.
• Experience working with CRM, helpdesk, back-office, ticketing, or similar support tools.
• Ability to communicate clearly, professionally, and accurately in written form.
• Ability to handle sensitive or dissatisfied customers in a calm and structured manner.
• Ability to follow internal procedures, approved wording, and escalation rules.
• Strong attention to detail when documenting cases and customer interactions.
• Good problem-solving skills and ability to keep structure in unclear situations.
• Ability to support junior team members during daily operations.

• High level of responsibility, confidentiality, and ownership of assigned tasks.

   

Nice to Have

• Previous experience in iGaming, online casino, sportsbook, betting, fintech, payments, or crypto support.
• Experience working with tools such as Zendesk, Intercom, Freshdesk, LiveChat or similar systems.
• Experience mentoring junior support agents or assisting with onboarding.
• Experience contributing to:
  • SOPs;
  • macros;
  • internal documentation;
  • customer-facing articles;
  • knowledge base materials.
• Basic understanding of responsible gambling, fraud indicators, chargebacks, or payment-risk escalation logic.
• Experience working in high-volume or shift-based support environments.

• Ability to provide useful operational feedback for process, product, and knowledge base improvements.

   

Work Schedule

• Standard 5/2 work schedule.
• Exact working hours to be agreed separately based on operational needs.
• Flexibility may be required during launch periods, operational peaks, incidents, or increased support volume.

• Occasional evening or weekend involvement may be required for escalations, handovers, or urgent operational matters.

   

Language Requirements

• English: B2+ required; C1 preferred.
• French: preferred and considered a strong advantage.
• Strong written communication skills are required, as the role involves handling non-standard customer cases, escalations, and detailed explanations.
• Ability to explain payment, verification, bonus, technical, and account-related matters clearly and professionally.
• Ability to adapt communication style depending on customer situation, case sensitivity, and internal escalation requirements.
• Ability to read and work with English-language internal documentation, procedures, tools, and product materials.
• Ukrainian: fluent/native for internal communication.

⭐️ About the Company

We are looking for a Support Agent for our partner — a newly licensed Ukrainian iGaming operator currently in the exciting pre-launch phase, building its product and core business processes from the ground up.

The company is developing a modern sportsbook and online casino platform focused on delivering an exceptional player experience, operational excellence, sustainable growth, and full compliance within a regulated market.

This is a unique opportunity to join the team before launch, contribute to building the player support function from the very beginning, and grow together with the product.

♠️ Position Details

Location: Kyiv (Office / Hybrid)
Employment Type: Full-time
Project Stage: Pre-launch / Product Launch

What You’ll Do

- Provide player support via Live Chat, Email, and other  communication channels.
- Assist players with registration, deposits, withdrawals, bonuses, and general account inquiries.
- Resolve customer issues quickly while delivering a high standard of service.
- Escalate complex cases to the appropriate teams, including Payments, Fraud, VIP, Product, and Technical Support.
- Handle customer requests in accordance with SLAs and internal quality standards.
- Record and manage customer interactions using Help Desk systems.
- Participate in testing and improving support processes before and after product launch.

What We’re Looking For

- Previous experience in Customer Support or Player Support.
Experience in the iGaming industry (Casino, Sportsbook, or Betting).
- Excellent written communication and customer service skills.
- Experience working with Help Desk platforms such as Zendesk, Intercom, Freshdesk, LiveChat, or similar solutions.
- Strong attention to detail and the ability to multitask in a fast-paced environment.
- Willingness to work in shifts.
- English proficiency is considered a plus.

What We Offer

- The opportunity to join a licensed iGaming company at the exciting pre-launch stage.
- A chance to be part of the team shaping the customer support function from day one.
- A collaborative, supportive, and fast-paced work environment.
- Professional growth and career development opportunities.
- Competitive compensation package.

About the Project: We are building a massive, proprietary Ticketing & Event Management Ecosystem for the US market. This is NOT a standard booking site. We are engineering a custom, high-load platform from scratch. The ecosystem includes:

• Complex Web Platform: Handling Reserved Seating schemes, Camping bookings, and deep Event Management logic.
• On-Site Operations: Gate Scanning functionality and Ticket Printer control. We develop the scanning logic and integrate it with physical hardware for printing.

• Mobile Ecosystem: A feature-rich mobile application for organizers and attendees.

   

We don't use "out-of-the-box" solutions. We build our own logic to handle heavy complexity. If you prefer solving technical puzzles rather than integrating standard plugins, this is your place.

⚠️ THE CULTURE (Read this first): We are a US-based startup in an aggressive growth phase. We are looking for a Founding Engineer mindset.

• Intensity: We work with the US market. Late evening calls (European time) are standard to sync with the founders.
• Ownership: You don't just "close tickets." You own the feature from the database architecture to the UI. If the Gate System goes down on a Saturday night during a festival, you are the one helping to fix it.
• No "Code Monkeys": We discuss business goals. You need to understand why we are building a feature. If a requirement doesn't make sense technically, we expect you to push back and propose a better solution.

Tech Stack: React, Remix, Tailwind UI, Node.js, NestJS, TypeScript, PostgreSQL (TypeORM), GCP infrastructure.

Requirements:

• 5+ years of engineering experience, with deep expertise in the Node.js/React ecosystem.
• Modern Stack Mastery: You are proficient with NestJS on the backend and React/Remix + Tailwind UI on the frontend.
• Architectural Grit: Experience building custom complex systems (booking engines, CRM, logistics). You know how to design database schemas (PostgreSQL/TypeORM) that won't break under load.
• Integrations: Experience with payment processors (Stripe, etc.) and—crucially—an interest in working with hardware integrations (printers, scanners, IoT).
• US Startup Availability: You are comfortable working late hours and staying responsive during critical festival launches.
• Mobile Awareness: Knowledge of mobile development (React Native) is a plus.
• English: Upper-Intermediate or higher. You must be able to explain complex technical trade-offs to the founders.

Responsibilities:

• Engineer the Core: Design and develop the backend and frontend for the Ticketing Platform.
• Solve Hard Problems: Implement logic for Reserved Seating, interactive maps, and complex order flows.
• Hardware & Gate Logic: Write code that interacts with the physical world (scanning tickets, printing).
• Performance: Optimize the app to handle traffic spikes during ticket sales drops.
• Quality & DevOps: Write testable code, manage CI/CD pipelines, and deploy to GCP. You break it, you fix it.

We Offer:

• High Reward for High Performance: Competitive salary + Advanced Bonus System (We reward those who build the business with us).
• Real Engineering Challenge: No CMS wrappers. Pure custom development on an actual stack.
• Direct Impact: Your code runs the show at real festivals in the US.
• Medical Insurance in Ukraine and Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leaves, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement (50%).

We work with iGaming operators of all sizes to help them expand into new markets or strengthen their existing brands. As a casino software company, we provide solutions that help build outstanding brands and achieve business goals. Now, we are looking for a Senior DevOps Engineer to join our team.
 
What will be your responsibilities:
 

• Design, build, and optimize high-load, highly available server-side platforms (Nginx, PHP-FPM, MySQL, Redis, message queues).
•  • Architect and maintain Kubernetes-based platforms and containerized workloads (Docker, Helm, GitOps).
•  • Design and operate secure network infrastructure:
•  – firewalls (iptables, UFW, security groups, NACLs)
•  – reverse proxies and L7/L4 load balancers
•  • Implement DDoS protection and WAF strategies (Cloudflare, rate-limiting, bot protection).
•  • Build and maintain observability stack:
•  – metrics (VictoriaMetrics, Prometheus)
•  – APM (New Relic, OpenTelemetry)
•  – centralized logging and alerting
•  • Design, implement and continuously improve CI/CD pipelines (Jenkins, GitHub Actions).
•  • Automate infrastructure and platform lifecycle using IaC and configuration management.
•  • Participate in architecture design, reliability engineering and capacity planning.
•  • Ensure security, compliance and audit readiness (PCI DSS, secrets management, access control).

 
What we expect from you:
 

• Strong hands-on Linux expertise (Debian, Ubuntu, systemd, networking, performance tuning).
• • Deep experience with AWS:
•  – compute (EC2, ASG, EKS)
•  – networking (VPC, LB, peering)
•  – managed databases (RDS Aurora)
•  – messaging (SQS, Kafka).
•  • Strong database operations knowledge: MySQL HA, replication, backup.
•  • Production experience with Kubernetes (cluster architecture, HA, upgrades, disaster recovery).
•  • Advanced CI/CD experience: Jenkins, GitHub Actions, GitOps practices.
•  • Strong Cloudflare expertise: DNS, CDN, WAF, DDoS protection.
•  • Infrastructure as Code: Terraform (mandatory), Ansible (configuration and automation).
•  • Scripting and automation in Bash and Python.
•  • Solid understanding of networking and security fundamentals (TLS, IAM, VPN, firewalling, zero-trust).
•  • Experience working in regulated environments or with security standards (PCI DSS is a plus).

 
What we offer:
 

We believe that a happy team builds the best products. Here is how we support you:
 

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).
• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

We are Zutobi, a global EdTech leader that is redefining driver education worldwide. Our flagship app is the #1 driver’s ed solution in the US, helping millions of people become safer, more confident drivers through gamified learning.

Today, Zutobi boasts over 10M+ downloads, 250K+ monthly active users, and a 4.9-star rating backed by 200K+ reviews. Over the last 8 years, we’ve scaled from a 5-person startup into a profitable global team of 70+ professionals.

We are now seeking a data-driven, growth-oriented Chief Marketing Officer (CMO) to join our executive team. In this role, you will hold the keys to our global marketing engine, driving user acquisition, scaling our presence in the US and Europe, and directly influencing Zutobi’s long-term profitability.

About the Company

Founded in 2018 with roots in Sweden, Zutobi creates engaging, country- and state-specific educational products. Headquartered in Stockholm, we operate as a fully remote, agile team.

Our impact hasn’t gone unnoticed: in March 2023, Zutobi was recognized at the EdTech Awards (the world’s largest recognition program for education technology), winning the “Test Prep Solution” category and being named a finalist for “E-learning/Remote Solution”.

Why our product wins

We turn boring driver manual books into interactive, bite-sized lessons with original visuals and gamified mechanics. We are currently present in 6 major markets (USA, UK, Sweden, Germany, France, Australia) and are actively looking to expand our footprint.

About you:

• At least 5 years of experience in digital marketing, including leading positions.
• Deep understanding of core acquisition platforms (Meta, TikTok, Google Ads, ASA).
• Experience scaling products in US and/or European markets with $100k+ budget/month.
• Proficiency in marketing analytics.
• Excellent team management and communication skills.
• Track record of designing high-level marketing strategy in line with company objectives.
• Advanced level of English.

Will be a plus:

• Prior experience working with OKRs and cross-functional teams.

• Prior experience working with mobile apps

   

About your responsibilities:

• Define, develop, and execute the global marketing strategy to drive user acquisition, brand awareness, and revenue growth.
• Build, manage, and mentor high-performing User Acquisition, Creative Production, and Brand Marketing teams.
• Confidently allocate and optimize a monthly marketing budget of $100k+, ensuring strong ROAS and CAC.
• Build and maintain high-quality relationships with marketing partners.

Working terms:

• Work in a dynamic environment with an industry leader, shaping the future of the company and growing alongside a scaling product.
• Absolute freedom to push boundaries, test new ideas, and fully leverage your expertise.
• A fully remote team with flexible working hours designed to support a healthy work-life integration.
• Enough paid vacation days and sick leave, ensuring you have the time to rest, recharge, and prioritize your well-being.
• Allocated budget for advanced professional courses and leadership training to support your ongoing growth.

About the Company:

We are an international product company in the iGaming industry with 4 years of history. We develop our own gaming platform and operate in the markets of Australia, the United Kingdom, Germany, Italy, France, and Spain.
 

We are currently expanding our product team and looking for a Senior CRM / Retention Manager who will be responsible for player retention strategies, CRM communication development, and LTV growth.
 

What You’ll Be Doing:

•  Developing and implementing player retention strategies for Tier-1 markets;
• Analyzing user behavior and key metrics: LTV, ARPPU, DAU, churn rate, session depth, cohort analysis;
• Building the player Customer Journey across all lifecycle stages: onboarding → first deposit → active play → VIP → reactivation;
• Creating automated multi-channel communications: email, push, SMS, in-app;
• Developing and optimizing trigger-based CRM scenarios (welcome, post-deposit, retention, winback);
• Setting up personalized bonus mechanics based on player segment, VIP level, and gaming behavior;
• Running A/B/n testing of CRM communications and bonus offers;
• Analyzing CRM campaign performance, forecasting ROI, and tracking CPL, RPR, and Retention Rate;
• Managing banners and their display logic within the product;
• Developing and updating email, push notification, and banner templates;
• Monitoring deliverability, database quality, and domain reputation;
• Configuring dynamic content in communications;
• Preparing briefs for bonus offers and CRM communications;
• Collaborating with the design team on creatives and visual assets.
   

What We’re Looking For:

• 2+ years of experience as a CRM / Retention Manager in iGaming;
•  Experience working with Tier-1 markets;
• Confident proficiency in Customer.io;
• Deep understanding of the player lifecycle, VIP segmentation, and reactivation scenarios;
• Hands-on experience with key metrics: ARPPU, LTV, DAU, churn rate, conversion to deposit;
• Practical experience with A/B testing of CRM campaigns;
• Ability to write briefs for bonus mechanics and communications.
   

What We Offer:

• Fully remote work format
• Competitive compensation (fixed salary + discussed individually);
• Flexible schedule;
• Work within an international product team;
• Opportunity to shape CRM strategy and influence product development;
• Minimal bureaucracy and fast decision-making processes.

📋 Role Overview

We seek a Strong Middle QA Engineer (Full-Time) to join our team on a humanitarian transparency platform. This is not just an execution role — we're looking for someone who will own quality on the product long-term: build the QA process from scratch, maintain it as the platform grows, and be the go-to person for everything testing-related. The role combines thorough manual testing with building and maintaining automated test coverage across a web application and a Progressive Web App (PWA).
 

🧙‍♂️In this role, you will

• Design and build the QA process from scratch — test strategy, documentation, tooling.
• Create and execute test cases for web and PWA applications.
• Perform manual testing focused on functionality, usability, and responsiveness.
• Build and maintain automated tests for regression and smoke coverage (Playwright or pytest).
• Write clear, structured bug reports with reproduction steps, scoped severity, and hypotheses about the cause where possible.
• Re-test resolved issues and close the loop on tickets.
• Verify APIs via DevTools / Postman — payload, response, status codes, error handling.
• Test for cross-browser and cross-device compatibility.
• Create and maintain QA documentation from scratch: test plans, checklists, test cases, regression reports, release notes.
• Document your work and support knowledge sharing within the team.
• Plan and run release regression cycles, prioritize coverage by risk under the timebox

🎯You may be interested if

• You want to be the quality owner on a product, not just a task executor — building the process, maintaining it, and growing with the platform.
• You're comfortable working across both manual and automated testing.
• You take ownership of quality end-to-end, not just finding bugs.
• You enjoy setting up QA processes and documentation from scratch.
• You're excited to collaborate in a remote, cross-functional environment.
• You value autonomy, clear communication, and working in a supportive, small-team setting.

👌 Role Requirements

• 4+ years of experience in QA for web applications.
• Strong manual testing skills: functional, regression, exploratory.
• Hands-on experience with test automation (Playwright, pytest, or similar).
• API testing experience (Postman or similar).
• Confident with browser DevTools.
• Ability to work autonomously and define your own priorities.
• Familiarity with Agile/Scrum delivery methodology.
• Experience creating QA documentation from scratch (test plans, checklists, reports).
• Familiarity with data-heavy interfaces.
• English proficiency at B2 level or higher.

Nice to have:

• Experience testing PWA or mobile web applications.
• Experience as the first / only QA on a product (single-QA team experience)
• Familiarity with CI/CD pipelines and integrating tests into them.
• Experience with performance or load testing basics.
• Experience with performance / load testing.
• Experience with security testing basics.
• Background in projects involving data-heavy or dashboard-style interfaces.

💻 Working Conditions

• Employment Type: Full-Time
• This is a fully remote position with the entire team across Ukraine.
• 20 working days of paid vacation per year.
• The team collaboratively defines deadlines, ensuring a balanced and manageable workload. The focus is on delivering commitments on time.
• People over process — we have structure, but we don't let it get in the way of common sense.
• Transparency — we build a transparency platform, and we operate the same way internally. No hidden agendas, no politics.
• Quality as a culture, not a checkbox — we believe quality is everyone's responsibility, but someone has to lead it. That's you.
• Flexible working hours to promote a healthy work-life balance.

QATestLab is an international IT outsourcing company that provides independent software testing services. We have over 20 years of experience in providing QA support to companies in various industries — from e-commerce, banking, and healthcare to gaming, media, and telecom. Our service portfolio includes manual testing and test automation services for web, desktop, mobile, and cloud applications.

We are developing a sales department and are looking for an energetic and ambitious Sales Manager (b2b) for our IT services. If you are keen on communication with people, the dynamic pace of work, professional challenges, and constant development, you are a perfect match.

We expect that you:

• Have spoken and written English at the Upper-Intermediate level
• Have 3+ years experience in IT sales (B2B)
• Have experience with the full sales cycle
• Have high communication skills
• Have desire to develop in the field of IT sales
• Aim on long-term and high-quality results
• Have experience with KPI

Will be a plus, if you:

• Have a basic understanding of the software development and testing lifecycle (SDLC/STLC)
• Have experience working with Clay

What will you do:

• Search for and attract new clients and projects with the aim of expanding the program’s client portfolio
• Process incoming leads and actively work with target clients at various stages of the sales funnel
• Address objections from potential clients: ability to communicate effectively, argue the company’s position, and build trust
• Maintain CRM and analytics on potential partners
• Coordinate projects at all stages of launch and support, including gathering customer information, negotiating prices, and concluding/reviewing contracts
• Participate in brainstorming sessions with the team to develop sales strategies, generate new ideas, approaches, etc

We offer:

• Collaboration with a stable company with established processes and a positive atmosphere
• Experience in managing projects of various levels of complexity, methodologies, and approaches
• Flexible cooperation format: start between 8:00 to 11:00, finish between 17:00 to 20:00
• 100% compensation for sick leave, 18 working days off
• A developed corporate culture, system of social assistance, and a wide loyalty program

Become a part of our team! Hand in your CV!

Job Summary:

We are seeking two skilled L2 Support Engineers to join our dynamic support team. These engineers will play a critical role in ensuring the smooth operation of our services. They will be responsible for managing support tickets, troubleshooting issues, and providing maintenance communications. The ideal candidates should be proficient in using GraphQL, database queries, and bash scripts to resolve complex customer issues.

Key Responsibilities:

• On-Call Responsibility: Be available to take on-call duties as required to address urgent support issues.
• Support Ticket Management: Own the support ticket queue, ensuring timely triage, investigation, and resolution of issues.
• Issue Resolution: Utilize GraphQL queries, database queries, and bash scripts to resolve customer issues effectively.
• Maintenance Communications: Send out necessary maintenance communications to keep customers informed of ongoing and upcoming activities.
• Team Participation: Actively participate in daily standups, customer-led support meetings, and other relevant team discussions.
• Quality Assurance: Engage in QA activities to ensure the quality and reliability of our products and services.

• Confidential Client Integration Support: Provide specialized support for confidential client integration, leveraging existing documentation and tools like CloudWatch to diagnose and resolve issues.

   

Key Requirements:

• Technical Skills: Basic GraphQL knowledge, database queries, and bash scripting, with the ability to adapt to future REST API implementations.
• Experience: Previous experience in a similar L2 support role, preferably with experience in managing integration issues.
• Communication: Strong communication skills to effectively convey maintenance updates and participate in customer meetings.
• Problem-Solving: Demonstrated ability to troubleshoot complex issues and provide timely resolutions.

• Documentation: Ability to utilize and contribute to support documentation, including helpbooks and knowledge bases.

   

We offer:

- Long-term employment;

- Competitive compensation with regular performance based salary and career development reviews;

- 22 working days of vacation per year;

- 8 paid sick leave working days per year;

- Health insurance programme;

- Flexible working hours;

- Sponsored company educational program, corporate library, Toastmasters club;

- Funny celebrations, team outings and company events;

- Unique and friendly environment where everyone can explore and learn new technologies.

Привіт! Ми — Благодійний Фонд «Клуб Добродіїв», всеукраїнська благодійна організація, яка допомагає українським дітям та підліткам з 2016 року. За час роботи ми:

• реалізували понад 150 життєзмінних проєктів, які дали дітям нові можливості;
• об'єднали понад 1 000 відповідальних дорослих у спільноту підтримки;
• залучили понад 200 мільйонів гривень, що перетворилися на відчутні зміни для підлітків — тих, хто невдовзі формуватиме майбутнє України;
• підтримали понад 300 000 дітей і підлітків з усіх куточків країни під час повномасштабної війни;
• і відкрили Місце Сили — трансформуючий простір для підтримки та розвитку підлітків! З моменту відкриття Місце Сили відвідали понад 30000 відвідувачів.

1. Розробка та реалізація digital-комунікацій проєктів відповідно до бренд-стратегії, позиціонування, тону голосу та цільових аудиторій.
2. Створення та впровадження контент-планів для соціальних мереж, email-розсилок та інших digital-майданчиків з урахуванням стратегічних цілей проєкту.
3. Самостійне створення контенту: написання текстів для публікацій, сторіс, розсилок та інших комунікаційних матеріалів; робота з візуалами у Figma або інших дизайн-інструментах; базова фото- та відеозйомка, простий монтаж reels / short-form відео.
4. Участь у підготовці та реалізації комунікаційних, партнерських і фандрейзингових кампаній, зокрема великого запуску проєкту «Наперекір» у жовтні.
5. Залучення до наповнення сайту та digital-платформ проєкту: оновлення інформації, робота з історіями учасників, підтримка актуальності контенту та комунікаційних матеріалів.
6. Комунікація з учасниками серій інтерв’ю: допомога у розкритті історій, формулюванні ключових сенсів та адаптації цих історій для різних каналів комунікації.
7. Участь у розвитку зовнішніх комунікацій проєкту: пошук способів розширювати присутність історій і сенсів не лише на власних платформах, а й через партнерські, медійні та публічні канали.
8. Підготовка звітності за результатами комунікаційних активностей, аналіз ефективності каналів та формування пропозицій щодо покращення контенту й digital-присутності.

• досвід у SMM / digital-комунікаціях від 2 років (у супровідному листі надішліть посилання на своє портфоліо або приклади робіт);
• сильне відчуття тексту та вміння писати живо й грамотно;
• креативити рішення, способи, підходи, ідеї;
• слідкувати за трендами та змінами в соціокультурній площині;
• розуміння аналітики соцмереж, аналізувати метричні дані, відгук та поведінку аудиторії, ефективність ідей.
• самостійність, відповідальність, ініціативність;
• любов до сенсових проєктів та роботи, яка має вплив.

1. Пройти першу співбесіду з нашою рекрутеркою, аби підтвердити відповідність свого досвіду до вимог вакансії;
2. Пройти другу співбесіду з потенційним/ною керівником/цею та HR, щоб синхронізувати свою експертизу з нашими потребами, приміряти культурний фон;
3. Отримати офер і відсвяткувати!

• дуже тепла спільнота «своїх» людей — простих, доступних, емпатійних та доброчесних;
• платформа масштабних і ефективних проєктів, які реалізовуються з підтримкою міжнародних організацій, відповідальних українських бізнесів та відданих благодійників;
• простір для сильного професійного зростання, постійної прокачки своєї майстерності, пошуку працюючих рішень;
• насправді гнучкий графік роботи: ми сповідуємо ефективне підлаштування роботи до життя, а не навпаки;
• гібридний формат присутності: обирай, коли тобі найкраще працювати віддалено, а коли — спільно з командою в офісі;
• офіс на Подолі, м.Поштова плоша, зручний, естетичний і безпечний соціальний простір по дорозі з/на роботу;
• сам простір затишний, акуратний, працює також в якості укриття. А ще він pet-friendly, тож приводь свого хвостика.

We are looking for a Technical Marketing Operations Specialist to support our affiliate media buying team from the technical side.

Important: This is NOT a Media Buyer, PPC, Digital Marketing, SEO, or Content Marketing position. We are looking for someone who has worked with the technical infrastructure behind affiliate marketing campaigns.

What you'll do

• Set up and manage campaigns in Keitaro (or similar trackers such as Binom, Voluum, or RedTrack)
• Upload and deploy landing pages
• Configure domains, DNS, SSL certificates, and hosting
• Connect domains to trackers and servers
• Set up and manage browser profiles in AdsPower (or Multilogin / GoLogin)
• Configure and maintain residential, mobile, or ISP proxies
• Troubleshoot tracking issues, redirects, broken links, domain problems, and campaign infrastructure
• Support media buyers with fast technical campaign setups

Requirements

We're specifically looking for someone who has hands-on experience with most of the following:

• Keitaro, Binom, Voluum, or RedTrack
• Domains, DNS, SSL, Cloudflare
• AdsPower, Multilogin, or GoLogin
• Proxy management
• Landing page deployment
• Basic HTML/CSS
• Affiliate marketing tracking concepts (postbacks, tokens, redirects, pixels, CPA offers)

You should already understand terms like:

• CPA
• Lander
• Offer
• Postback
• Pixel
• Redirect
• Click ID
• Cloaking

without needing additional explanation.

Nice to have

• VPS / Linux
• Nginx or Apache
• Git
• Docker
• JavaScript or PHP basics

Who will NOT be a good fit

Please do not apply if your experience is primarily in:

• SEO
• Google Ads
• Meta Ads
• PPC
• Digital Marketing
• Social Media Marketing
• Content Marketing
• Email Marketing

without hands-on experience in affiliate tracking infrastructure.

To apply

Please include:

• Your CV
• A short description of your experience with Keitaro (or another tracker)
• Which anti-detect browser you've used (AdsPower, Multilogin, GoLogin, etc.)
• Your experience with domains, DNS, and landing page deployment

Ми, Honeytech — динамічний, швидкозростаючий проект, що вже займає одну з лідерських позицій у світі вебкоміксів. За останні 3 роки ми зібрали команду сильних спеціалістів, з якими виросли у 10+ разів та плануємо вирости ще в тричі цього року, тому зараз шукаємо нового амбітного та проактивного колегу. Ми вже тривалий час прибуткові та знаходимось на етапі масштабування, а також: Ми єдина у світі не азійська вертикально інтегрована платформа з виробництва та дистрибуції webtoon коміксів.

Щоб не зупинятись на досягнутому, ми шукаємо експертного Outreach Specialist. Ти будеш першим Outreach фахівцем у команді, і точно зіграєш важливу роль у покращенні нашої видачі та закріпиш довіру до бренду у юзерів.  

Задачі, що чекають на тебе: 
— Пошук і відбір донорів (за критеріями, ГЕО, параметрами), робота з гест-постами та беклінками;
— Пошук виконавців та простановка крауд лінків;

— Співпраця з SEO-спеціалістом і контент-менеджером;
— Комунікація з вебмайстрами та розміщення гестпостів;
—Співпраця з копірайтерами та написання деталізованих ТЗ для статей.
— Участь у створенні бренд-пушів та інших PR-ініціатив.

Що для нас важливо:

— 3+ роки досвіду в outreach або лінкбілдингу;

— Практичний досвід у переговорах (email/DM) та побудові якісних посилань;

— Розуміння ключових SEO-факторів: посилальний профіль, E-A-T, DR/UR;

— Управління стратегією лінкбілдингу: анкор-листи, контроль донорів, розширення інструментарію;

— Робота з інструментами: Ahrefs, Screaming Frog, GSC;
— Глибокі навички роботи з Pitchbox, BuzzStream, Snov.io або їхні аналоги;

— Англійська — від Upper-Intermediate (для листування та переговорів);
— Впевнені навички роботи з Google Sheets/Excel.

Буде перевагою:

— Робота з Reddit, Discord, фан-ком’юніті або іншими альтернативними платформами;

— Стратегічне мислення — розуміння маркетингу загалом, а не лише пошукових механік.

Твій шлях до нас:
Інтервʼю з рекрутером → Знайомство з менеджером → Тестове завдання → Фінальне інтервʼю → Офер 🏆

Цікаво, що ще пропонуємо?

— Гнучкий графік роботи — ти можеш самостійно планувати свій робочий день

— Віддалена робота або можливість працювати з нашого офісу в Києві, що повністю обладнаний для роботи під час відключень світла + можливість користуватися коворкінгом у Варшаві та офісом у Львові.

— 20 робочих днів відпустки на рік (після 3 місяців співпраці) та до 30 днів sick leave з медичним підтвердженням. А також можливість трансферу робочих днів та days off по державних святах України.

— Різноманітні можливості для навчання: доповіді спікерів у різноманітних напрямах, велика корпоративна бібліотека, компенсація зовнішніх курсів і, звичайно, уроки англійської мови + speaking clubs.

— Веселі тімбілдінги та корпоративні подорожі.

— Програма HoneyFit — компенсація спортивних активностей та івентів, оффлайн/онлайн тренувань тощо (по завершенню випробувального терміну).

— Допомога в релокації, оплата коворкінгів або допомога у придбанні зарядних станцій для комфортної роботи під час відключення електропостачання (після 3х місяців співпраці).

— Внутрішня корпоративна валюта Boosta coins.

— Але найголовніше: Honeytech — це команда професіоналів, де кожний відчуває підтримку та досягає своїх цілей!

We are looking for an SEO Specialist to join our team for a remote position in the IGaming niche.

Requirements:

• Experience in the iGaming industry is required (at least 2 years)
• Experience working with review websites, brand traffic, expired domains, EMD domains is required
• There are successful and unsuccessful cases that can be shown
• English proficiency at B2 level or higher is required
• Experience with CMS Wordpress is mandatory
• Experience in link building
• Content management experience (creating briefs, proofreading, content plan)
• Experience with claude.ai, chatgpt.com etc.

Responsibilities:

• Competitor analysis and market research
• Developing and implementing SEO strategies (Links, Content, Website)
• Semantic analysis and keyword collection
• Creating technical specifications for content writing, communicating with copywriters and content managers, and ensuring content quality
• On Page Optimization
• Technical optimization of the websites

Choose Your Path with Us:

We believe that people are the foundation of success. We genuinely care about our team, strive to create the most comfortable working environment, and support our colleagues in their professional growth and in achieving both professional and personal goals.

• Flexibility to plan your workday (flexible schedule), with options to combine office work in Warsaw and/or remote work
• Competitive financial compensation with potential for review based on performance