Jobs at Djinni

• We are seeking a highly motivated and technically proficient QA Automation Engineer to join our dedicated testing team. You will play a crucial role in ensuring the successful and high-quality delivery of software products for our client, a prominent American multinational automaker.
  This position offers a challenging and dynamic environment within a multicultural international team, demanding strong problem-solving skills and a proactive approach.
  
   

• Responsibilities:

  Design, develop, and execute robust automated test scenarios on a daily basis, utilizing Python as the primary scripting language.
  Framework Management: Actively contribute to a new and maintain the existing automation frameworks
  Ensure comprehensive test coverage by writing detailed test scenarios
  Engage in specialized testing of automotive systems, including validation of in-vehicle components
  Work closely with developers, business analysts, and product owners within the Scrum framework, actively participating in sprint planning and daily stand-ups.

• Mandatory Skills Description:

  Prior work with embedded or automotive systems, especially in the context of multi-ECU scenarios.
  Proven experience developing, debugging, and maintaining Python code for automated testing.
  Thoroughly analyze logs, and quickly resolve issues within automated testing pipelines.
  Proficient in using Visual Studio Code (VSCode) with relevant extensions (Python, Cucumber, Copilot).
  Experience managing Python virtual environments and dependencies.
  Proficient with Git for version control and JFrog Artifactory for artifact management in a collaborative, automated test environment.
  Ability to read and follow technical documentation in English.
  Strong communication skills for collaboration with developers, testers.
  Exposure to automotive communication protocols (e.g., CAN, LIN, Ethernet).

• Nice-to-Have Skills Description:

  Experience with test automation for automotive multimedia, connectivity, and driver-assistance features.
  Hands-on expertise with modern test automation frameworks, especially those supporting Behavior-Driven Development (BDD) and keyword-driven testing.
  Skilled in translating requirements and Gherkin scenarios into robust, executable automation logic.
  Ability to analyze, optimize, and troubleshoot both hand-written and AI-generated Python test scripts for reliability and maintainability.
  Experience integrating automated tests with Hardware-in-the-Loop (HiL) and Software-in-the-Loop (SIL) benches via industry-standard APIs (such as ASAM HIL).
  Hands on experience with testing of ADAS features such as Camera, Parking Assist, and Driving Assistance modules.
  Experience with requirements gap analysis, traceability, and coverage reporting for ADAS or other safety-critical automotive systems.

   

• Languages:
  • English: C1 Advanced
  • Ukrainian: C1 Advanced

We are rapidly growing and looking for a talented and creative Motion Designer to join our marketing team. You will be responsible for producing high-converting video creatives for paid advertising campaigns on platforms like Facebook, Instagram, TikTok, and others.

This is a key role in our creative unit — you’ll be turning concepts into scroll-stopping ads that drive real results in the competitive iGaming space.

Employment Type: Full-time, Remote

Language: English (B1)

What You’ll Be Doing

• Create engaging and high-performance video creatives for Facebook/Instagram ads (montage, animation, visual effects, typography)
• Work closely with media buyers and copywriters to develop concepts and visual storytelling approaches
• Adapt visuals based on performance data and creative testing results
• Keep up with the latest social media trends, ad formats, and viral styles
• Contribute to idea generation for new campaigns and promotional formats
• Meet tight deadlines and manage multiple projects
• Be ready to complete a short test task!

Key Requirements

• Experience in the gambling/iGaming vertical is a MUST
• Proven experience creating short-form video creatives for performance marketing (required)
• Hands-on expertise in:
  • Adobe After Effects
  • Adobe Premiere Pro
  • Photoshop / Illustrator
• Solid understanding of motion design principles: animation curves, timing, keyframing, typography
• Familiarity with video tracking, masking, and compositing
• Ability to work collaboratively in a team
• Attention to detail, creative vision, and adherence to deadlines

Nice to Have

• 1+ years of hands-on gambling/iGaming vertical
• Experience with creative testing in Meta Ads Manager or TikTok Ads
• Knowledge of Figma, 3D (Cinema4D, Blender) or sound design tools
• Understanding of compliance and advertising restrictions for gambling ads

Hi there!
We are Anyforsoft, an outsourcing IT company that has been helping clients from Europe and US build scalable systems in domains such as EdTech, eCommerce, media and more for over 10 years.
We’re currently looking for a proactive and result-oriented Suport Manager who will help us manage content effectively and build strong relationships with our customers.

What You’ll Do:

• Maintain and support e-commerce platforms and content management systems (CMS)
• Manage product data creation, updates, and system synchronization
• Provide technical support for promotions, campaigns, and digital initiatives
• Troubleshoot platform issues and user access problems
• Support internal teams with system usage, workflows, and technical processes
• Handle customer and operational support requests related to digital platforms

 We Expect That You Are:

• A confident English speaker (C1 level or higher)
• Experienced in website content management, including creating and updating product listings
• Familiar with supporting promotional campaigns and assisting customers throughout their journey
• Highly detail-oriented
• Stress-resilient and able to perform effectively under pressure
• A fast learner
• Comfortable working with high volumes of customer requests, operational tasks, and tight deadlines while maintaining accuracy and a professional tone
• Proactive, able to work independently, and capable of taking full responsibility for business outcomes

What We Offer:

• Remote work, flexible working hours.
• A supportive, open-minded culture that encourages initiative and professional growth.
• Regular performance reviews and transparent feedback.
• Mentorship, clear goals, personal development plan with real opportunities for career growth.
• 18 paid vacation days per year.
• Full accountant and legal support.
  Are you interested?
  Submit your application!

We are seeking an experienced Embedded Video Engineer to join the Gyrolab Electronics team full-time at our R&D office in Kyiv.

Responsibilities:

• Deliver robust camera connectivity for gimbal systems.
• Develop Linux drivers for V4L2 and vendor-specific camera stacks.
• Implement FPGA firmware for video processing and effective data transferring.
• BSP customization for the new product.
• Resolve complex camera issues across manufacturing and field operations.
• Optimize the end-to-end video pipeline to maximize system performance.

• Maintain Linux infrastructure with Yocto.

   

Requirements:

• Linux Kernel Expert: Deep experience in driver development, specifically the V4L2 framework.
• Connectivity: Proficiency writing CSI/I2C drivers for camera sensors and FPGA interfaces.
• Embedded Systems: Expertise in customizing kernels, boot processes, and Linux distributions.
• Hardware: Hands-on experience with modern SoMs/SBCs (Jetson, RPi, Rockchip) and debugging tools like oscilloscopes and logic analyzers.
• Performance: Experience leveraging ISP, GPU, or NPU hardware acceleration on edge devices.
• Video Processing: Solid background in real-time video streaming and recording.

• Fluent level of English.

   

Will be a plus:

• FPGA Development: Verilog/VHDL experience, specifically customizing MIPI CSI-2 and LVDS IP cores.
• ISP Knowledge: Understanding of pipelines and algorithms (3A, HDR, Noise Reduction, Color Correction).

• Domain expertise: Prior experience in defence technology or aerospace.

   

Technologies:

• Languages: C (kernel), C++/Rust (user space), Python (scripting, testing).
• Protocols: CSI, LVDS, USB, I2C, CAN.
• Tools: Yocto, Buildroot, Android, Docker, Git.

• Hardware Design: Verilog, VHDL.

   

We offer:

• Work from R&D office in Kyiv.
• The opportunity to contribute to the development of defense and high-tech innovations in Ukraine.
• Job type: full-time, schedule 5/2 (10–19 or 9–18).
• Official employment (gig-contract).
• 24 days of paid annual leave.
• Military service deferment for eligible employees with valid military registration documents.
• All necessary computer equipment and work-related tools.

• Office equipped with a generator and a stable internet connection.

   

Interview process:

1. Recruiting interview — 45 min
2. Technical interview — 1.5 hours

3. Final interview — 30 min

    

Please send your CV and we will come back to you within 5 working days in case your skills are suitable.

Requirements

— At least 5 years of experience in recruitment, including a minimum of 2 years in a leadership role

— Proven experience managing a team of recruiters

— Strong expertise in hiring specialists for high-risk digital products and performance-driven businesses, including Web3 projects and marketing teams (media buyers, affiliate managers, traffic managers, Web3 / blockchain specialists, product, analytics, compliance, and related roles)

— Experience working with a high volume of vacancies, fast-paced hiring, and competing priorities

— Solid understanding of business metrics and the ability to make data-driven decisions

— Experience building recruitment processes from scratch or scaling existing ones

— Ability to build effective partnerships with hiring managers and business stakeholders

— Strong communication and organizational skills

Responsibilities

— Develop and implement a recruitment strategy for a fast-growing digital product with an international focus

— Manage the recruitment team: task setting, performance control, KPI management, team development, and performance reviews

— Full ownership of the end-to-end recruitment process for product and business roles

— Partner closely with hiring managers and key stakeholders (C-level executives, department heads)

— Prioritize vacancies and manage the recruitment pipeline in conditions of high workload and parallel hiring

— Optimize, standardize, and scale recruitment processes (ATS, Jira, SLA, reporting)

— Analyze and control key recruitment metrics: time-to-hire, quality of hire, conversion rates, and team workload

— Improve candidate experience and develop the employer brand in a competitive market

— Participate in shaping the HR strategy and scaling teams during periods of active business growth

Lumitech is looking for a talented IT Business Analyst / PM / Product Owner to join our growing team. 

About the Project:
We are developing a local project for the UAE region, where innovation, efficiency, and modern approaches to work are highly valued.

If you enjoy analyzing complex systems, transforming business needs into clear, actionable requirements, and collaborating with cross-functional teams, we’d love to meet you!

What we’re looking for

• 3+ year of commercial experience as a Business Analyst
• Solid understanding of Agile software development principles
• Hands-on experience with requirements gathering and documentation
• Ability to translate business needs into functional and system requirements
• Experience collaborating with stakeholders and facilitating requirement elicitation sessions
• Strong analytical thinking and problem-solving mindset
• Excellent communication and interpersonal skills
• Upper-Intermediate or higher English (spoken and written)

Nice to have

• Familiarity with BPMN / UML and process modeling techniques
• Optimizing workflows using AI and other modern tools.
• Ability to create wireframes or mockups to support project specifications
• Basic knowledge of project and product management concepts
• Hands-on experience with tools like Jira, Trello, ClickUp, or Asana
• Technical background (QA, development, or data-related field)
• Experience working with SQL or NoSQL databases

Company Description

#1 talent intelligence platform and global leader in recruiting software which serves over 125,000 recruiters around the world.

Project Description

You will work across backend, frontend, browser extension, and mobile surfaces to deliver real, user-facing impact. You will integrate AI/ML-powered features into workflows, own complex integrations, and help evolve a product used at scale. This role is product-focused, integration-heavy, and well suited for engineers who enjoy owning features end-to-end.

Requirments

• At least 5 years of experience as a full-stack engineer working with Rails and JS.
• Comfort building and consuming APIs, including GraphQL.
• Experience with complex integrations such as communications, payments, or third-party services.
• Solid understanding of relational databases and search systems.
• Product mindset with attention to UX, performance, and reliability.
• Ability to work effectively in an AI-augmented development environment.
• Excellent communication, analytical, and problem-solving skills.
• Advanced level of English.

Responsibilities

• Design and implement full-stack features using Ruby on Rails, GraphQL, and TypeScript/React.
• Integrate ML outputs into UI, search, and automations, working closely with AI and data teams.
• Build and maintain APIs consumed by web, mobile, and extension clients.
• Own feature quality including UX guardrails, edge cases, and observability.
• Contribute to scalable architecture across multi-region Kubernetes environments.
• Participate in code reviews, technical discussions, and iterative product delivery.
• Daily use of modern AI coding tools such as Cursor and Claude.

Technical Stack

Backend

• Ruby on Rails with Sorbet typing
• GraphQL and JSON APIs
• Background jobs, authentication, billing with Stripe
• Integrations with Google, Twilio, Intercom, Mailgun
• Postgres (PostGIS, pgvector), Redis, Elasticsearch

Frontend

• TypeScript and React
• Redux, Router, Relay
• MUI, Storybook
• Data visualization with Plotly or Recharts
• Mapping with Leaflet

Mobile

• React Native app using the same API surface as the web product

Infrastructure and DevX

• Kubernetes at scale, multi-region and multi-provider
• Strong observability with logging, metrics, and tracing
• Docker and devcontainers
• Local Minio S3, Postgres, Elasticsearch bootstrap
• CI-friendly workflows with RSpec or Minitest, Rubocop, Sorbet, Prettier

Working conditions

• Mon — Fri, 8h/day, overlap with US (CST) at least 4 hours.

We’re looking for an experienced Senior HTML/Markup Developer to join our development team! You’ll work alongside a highly skilled group on an exciting Gambling project.
 

✅ Requirements:

✔️ 4+ years of professional experience as an HTML/Markup developer
✔️ Excellent knowledge of HTML5, CSS3
✔️ Strong understanding of UI/UX principles and cross-browser compatibility
✔️ Deep knowledge of CSS layout systems: Flexbox, Grid and related properties
✔️ Strong skills in CSS / JS animations
✔️ Experience with CSS Pre-Processors: Sass / Less
✔️ Understanding of page loading and rendering pipeline (rendering, repaint, reflow, composite layers, etc.)
✔️ Knowledge of modern responsive images techniques, including nuances of retina displays
✔️ Understanding of CSS specificity and ability to manage complex styles
✔️ Experience working with BEM methodology
✔️ Understanding of web performance optimization
✔️ Knowledge of Core Web Vitals, PageSpeed metrics and hands-on experience improving them
✔️ Experience with Figma / Sketch / Photoshop
✔️ English level: Intermediate or higher
 

➕ Nice to Have:

✔️ Understanding of front-end build tools (Gulp, Webpack, etc.)
✔️ Knowledge of HTML email templates
✔️ Experience working with CSS frameworks
✔️ Experience with template engines (Pug, Handlebars, etc.)
✔️ Experience with Canvas API / WebGL / ThreeJS / GSAP
✔️ Knowledge of Vanilla JavaScript
✔️ Experience with markup integration for Angular or other JS frameworks
 

🔧 Duties & Opportunities:

✔️ Develop efficient, fast and adaptive UI layouts
✔️ Collaborate closely with developers and designers to improve product quality
✔️ Introduce ideas, propose solutions and optimize existing applications
 

🎁 We Offer:

✔️ Full-Remote work
🏝 18 vacation days per year
🎁 Birthday celebration present
🧑🏻‍💻 Learning & development opportunities
🚀 Interesting and challenging tasks
 

🔍 Hiring Stages:

1. Recruiter interview
2. Technical interview
    

🏢 About the Customer:

A company specializing in software development and digital solutions has created 40+ innovative products across 20 industries. With a team of 670+ professionals, they deliver scalable, client-oriented solutions and foster a positive environment focused on personal and professional growth.

PayAdmit is looking for 

Responsibilities

• Verify full functional compliance of websites with product and business requirements
• Test end-to-end user flows and key functional scenarios
• Validate both positive and negative user scenarios
• Perform regression and smoke testing before releases
• Participate in testing of new features and website launches
• Identify, document, and track defects through to resolution
• Maintain, update, and document project requirements and QA materials in Confluence
• Create and maintain test cases and checklists based on requirements
• Ensure consistent product quality across releases
• Collaborate with product and development teams during the delivery cycle
  
   

Requirements

• Experience in manual testing of web products
• Strong understanding of functional and end-to-end testing
• Ability to analyze requirements and validate their implementation
• Hands-on experience in API/UI test automation 
• Experience writing clear test cases and checklists
• Attention to detail and systematic thinking
• Experience working with issue tracking and documentation tools (Jira, Confluence)

Working conditions:

• Work schedule 5/2 from 10:00 to 19:00;

• Remote work;

• We provide all the necessary tools for your successful and comfortable work;

• Learning English at the expense of the company;

• Regular team building at the expense of the company;

• Ability to switch between projects and try yourself in different roles.

Job Description

Must have requirements:

• Overall 5+ years of commercial experience;
• Overall 3 + years of Kernel and Linux development experience;
• Experience with Linux System development (C/linker gcc/clang);
• Experience with Linux Kernel drivers (in tree/out of tree) development;
• Understanding of Linux internals knowledge (device drivers, interrupt handling, synchronization, memory management, processes, etc.);
• Experience with Kernel space and user space debugging;
• Git (github/gerrit) or any large source code management experience;
• Experience with build systems (make/Cmake/Yocto/OpenEmbedded technology);

Nice to have:

• Linux optimization techniques;
• Expirience with Kernel versions 4x-6x;
• Experience with python/bash/perl/lua;
• Contribution to various open-source projects will be a plus;

Job Responsibilities

• Develop Linux system-level patches for customer's internal distro based on OpenEmbedded/Yocto;
• Support and migration of an internal Linux distro to new versions of OpenEmbedded;
• Develop and maintain system software (libraries);
• Linux kernel versions migration;
• Develop and maintain build systems;
• Analyze product failures, fixing bugs and identify potential solutions;
• Software components integration (drivers, system libraries, applications);
• Customer-specific features development and upstreaming;
• Close interaction with opensource community;
• Collaborate with the other departments for requirements capture and clarification;
• Analyze system/subsystem performance and suggest optimization;

Department/Project Description

The American multinational technology company that designs, manufactures, and sells networking equipment. It's the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected.

As part of our team, you'll be involved in various Linux kernel and userspace development, migration to new Linux kernels and OpenEmbedded versions, new features development, upstreaming features and patches to the community, and customer internal team support. Our team works closely with the community, and everyone contributes there.

Skill Category

Linux Kernel

Keyskills - Must Have

• C-Linux
• Linux
• C
• Linux Kernel
• Kernel development

Keyskills - Nice to Have

• Yocto
• Python
• Bash
• Perl
• Clang

DRCT is an innovative IT product company, providing cutting-edge solutions in the aviation industry since 2016. Our team of 55 people is spread across Europe, working on impactful products in a fast-paced environment.

We're looking for a talented Back-End Developer with strong expertise in Ruby to help build and maintain our suite of products, including our website, API, and extensions. In this role, you'll focus on API integrations, particularly within the airline distribution domain, developing new features, optimizing integrations, and ensuring scalable solutions.
 

What you'll do:

1. API & Airline Integration
   • Integrate third-party APIs, particularly airline APIs, ensuring seamless communication.
   • Maintain and enhance existing integrations, working with REST and SOAP services.
   • Collaborate with airline partners to ensure accurate and efficient data handling.
   • Work with NDC-based airline integrations, including complex XML payloads and domain-specific business logic.
2. Feature Development
   • Design and implement new features from concept to deployment.
   • Write clean, maintainable, and well-documented code in plain Ruby and Rails.
   • Continuously identify and implement enhancements to improve product functionality and user experience.
3. Performance, Security & Testing
   • Work with asynchronous processes and background jobs for external integrations.
   • Implement RSpec tests to maintain high code quality and reliability.
   • Ensure adherence to performance, security, and scalability best practices.
   • Debug and resolve production issues in complex integrations, ensuring system stability and data consistency.
4. Collaboration and Communication
   • Demonstrate strong self-organization, efficiency, and a proactive approach to problem-solving and project execution.
   • Work closely with developers, product managers, and QA teams.
   • Effectively communicate technical concepts and project updates to stakeholders.
      

What you'll bring:

• 3+ years of experience with Ruby 3 and Rails 7+.
• Good knowledge of PostgreSQL, MongoDB, and Redis, including query optimization, indexing strategies, and scalability considerations.
• Experience working with REST and SOAP APIs, capable of delivering complex integrations end-to-end.
• Proficiency in RSpec testing, Git, Bash, and CI pipelines.
• Intermediate or higher English proficiency with strong communication skills.
• Ability to take ownership of features and integrations from idea to production.
   

Nice-to-Have Skills

• Experience with AWS, Datadog, and Elasticsearch.
• Experience with alternative Ruby frameworks such as Roda, Sinatra, or Hanami.
• Experience in the aviation industry.
   

What we offer:

• Enjoy a fully remote-friendly role with the option to work from our modern office in Kyiv whenever you prefer.
• Tax Support — we cooperate through a sole proprietor contract, providing tax coverage and accounting assistance.
• Work-life balance — take advantage of 24 calendar days of vacation, public holidays, and 7 sick days without the need for a medical certificate.
• Zero Bureaucracy — we focus on efficiency, results, and innovation instead of endless meetings and bureaucracy.
• Career Development & Growth — we're dedicated to your success with plenty of opportunities to develop and advance in your role.
• Learn from Experienced Engineers — enhance your skills through knowledge sharing with senior developers and tech experts
   

Ready for the Next Step? Apply now and take your career to new heights with us!

Viso delivers web and mobile solutions to clients across the US and globally. We are rapidly scaling and pursuing ambitious goals — expanding our reach, building new capabilities, and strengthening our presence in the US market. To support this growth, we’re looking for a US-based partner to manage client relationships and help drive Viso’s expansion in the American market.

This is not a typical developer or sales role — it’s a strategic partnership opportunity. You’ll be a key point of contact for clients, guiding conversations, supporting decisions, and contributing directly to Viso’s growth in the US.

🔍 Who We’re Looking For

- A professional living in the US with fluent English (C1+) and strong communication skills.

- Technically knowledgeable, understanding web/mobile technologies (React, Next.js, React Native, Node.js, Python), with basic AI knowledge as a plus.

- Comfortable leading client calls, explaining technical solutions to non-technical stakeholders, and evaluating opportunities.

- Ideally with experience as a developer, technical PM, or in tech sales.

- Responsible, reliable, transparent, results-oriented, and strategic in thinking.

💼 Responsibilities

- Serve as Viso’s main point of contact for US clients.

- Lead client calls and manage relationships end-to-end.

- Collaborate with the team to deliver successful projects and ensure client satisfaction.

- Help expand Viso’s business and reputation in the US market.

💡What We Offer

- A strategic partnership — influence client decisions and contribute to company growth, without co-founder responsibilities.

- Exposure to cutting-edge web, mobile, and AI-related projects.

- Flexible collaboration with a results-oriented, high-trust team.

- The chance to make a real impact and shape Viso’s presence in the US.

📌 Requirements

Legal / Formal:

- Must reside in the US.

- SSN or ITIN, and valid US ID / driver’s license / passport.

- Ability to open a US bank account or Payoneer account.

Professional:

- English C1+ (native-like).

- Understanding of IT services and web/mobile technologies.

- Comfortable conducting client calls and explaining technical concepts to non-technical clients.

- Available for 2–3 client calls per week.

- Transparent, accountable, and results-driven.

If you’re ready to manage key client relationships, contribute to strategic growth, and help Viso expand in the US, this is your chance to become a valued partner and make a meaningful impact.

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions. We are looking for a Business Analyst  to join our team.

 Requirements:
– 5+ years of experience as a Business Analyst, with proven expertise in requirements elicitation, analysis, and documentation in complex environments;
– In-depth knowledge of business analysis best practices, including writing user stories, acceptance criteria, and creating process flow diagrams;
– Experience with various requirement management frameworks and tools like Jira, Confluence, or equivalent;
– Practical experience conducting workshops, stakeholder interviews, and brainstorming sessions to gather and prioritize requirements;
– Strong experience with data analysis and modeling techniques, including interpreting complex datasets and translating them into actionable insights;
– Proven ability to identify gaps in processes or systems and propose effective business solutions;
– Hands-on experience creating and managing backlogs in Agile/SAFe environments, ensuring high-quality refinements and readiness for development;
– Experience of work on cross-functional projects, particularly in FinTech domains like payment systems, transfers, accounting systems or digital wallets.
– A candidate should have proven, hands-on experience in developing, securing, and maintaining payment card, blockchain and cryptocurrency projects.
– Understanding of financial products, particularly in areas such as accounting systems for payment solutions.
– Experience working with or analyzing payment processing systems, including blockchain-based solutions.


Responsibilities: 

Stakeholder and Cross-Team Communication
-Act as the main liaison between business stakeholders and development teams to translate business needs into actionable requirements;
-Actively contribute to the long-term strategic planning and development of the Accounting System project. Support the Product Owner in maintaining and updating the project roadmap in Jira to ensure alignment with business
initiatives. Own and manage the jira backlog, ensuring it is well-groomed and prepared at least one sprint ahead to facilitate smooth sprint planning
-Facilitate effective communication across teams to ensure alignment on business goals and technical implementation;
-Represent business requirements and progress in leadership meetings, ensuring alignment on priorities and objectives.
Requirements Gathering and Analysis
-Collaborate with stakeholders to identify and clarify business needs and translate them into detailed functional and non-functional requirements;
-Analyze and model current and future state processes to identify opportunities for improvement and efficiency;
-Ensure requirements are prioritized, structured, and aligned with business objectives.
Sprint Support and Backlog Management
-Collaborate with Product Owners and development teams to refine and manage the product backlog, ensuring items are ready for development;
-Assist in sprint planning sessions by ensuring clear requirements and priorities for the sprint;
-Continuously review and refine backlog items to ensure alignment with evolving business needs;
-Actively support sprint ceremonies, including daily stand-ups, backlog grooming, and retrospectives, providing clarification on requirements when needed.
Project Documentation and Knowledge Management
-Maintain up-to-date documentation in Confluence, ensuring all requirement-related information is easily accessible and current;
Collaboration with Technical Teams
-Work closely with developers and QA teams to ensure requirements are fully understood and implemented correctly;
-Provide ongoing support during the development and testing phases, answering questions, and clarifying requirements;
-Validate developed features against business needs and requirements to ensure they meet acceptance criteria.
Risk Management and Issue Resolution
-Proactively identify potential risks or issues that could impact requirement fulfillment or project timelines;
-Act as a problem solver to address requirement-related challenges and ensure delivery stays on track.

Our benefits to you:

🔸An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
🔸Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
🔸Modern corporate equipment based on macOS or Windows and additional equipment are provided
🔸Paid vacations, sick leave, personal events days, days off
🔸Referral program — enjoy cooperation with your colleagues and get the bonus
🔸Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
Rewards program for mentoring and coaching colleagues
🔸Free internal English courses
🔸In-house Travel Service
🔸Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more
🔸Other benefits could be added based on your location

As a Customer Support Agent, you will be the frontline voice of COCA, ensuring our users have a smooth and delightful experience. You will resolve inquiries across chat, email, and our community forum, educate users on product functionality, and contribute to a growing knowledge base that empowers our customers to self‑serve.

About COCA Wallet

COCA is at the forefront of the financial revolution, seamlessly integrating blockchain technology with everyday financial transactions through its innovative non-custodial wallet and debit card solutions. With a clear vision to make cryptocurrency as straightforward and widely accepted as traditional fiat currency, COCA is paving the way for a new era in the financial industry.

Key Responsibilities

• Multichannel Support: Respond promptly and professionally to user inquiries via live chat, email, and community channels, maintaining a CSAT of 90% +.
• Complex Issue Resolution: Diagnose and resolve a wide range of issues related to feature usage, account management, transfers, debit cards, cryptocurrency transactions, and wallet operations.
• User Education: Provide clear, step‑by‑step guidance, empowering customers to navigate the platform and leverage advanced features.
• Knowledge Base Ownership: Draft and maintain self‑help articles, macros, and internal runbooks to boost first‑contact resolution and reduce ticket volume.
• Cross‑Team Collaboration: Escalate bugs and systemic issues to Product & Engineering via Jira, and relay customer insights that shape our roadmap.
• Process Improvement: Identify recurring pain points, propose workflow automations, and champion best practices that raise support efficiency.
  
  Qualifications
• 3 + years in a customer or technical support role within technology, neobanking, or financial services.
• Hands‑on experience with Freshdesk, Zendesk, or similar incident‑tracking tools, plus strong workflow knowledge of Atlassian Jira/Confluence.
• Solid understanding of cryptocurrency fundamentals (e.g., on‑chain transactions, gas fees, wallet security).
• Exceptional written and verbal English; able to translate technical jargon into plain‑language solutions.
• Proven customer‑centric mindset: empathy, patience, and a genuine desire to help.
  Nice to Have
• Experience supporting debit‑card products or KYC/AML processes
  
  Why COCA?
• Enhanced annual leave + Bank holidays
• 1 paid day off to celebrate your Birthday each year
• Annual training allowance
• Annual performance bonus pay
• Extensive opportunity to grow your career at an innovative FinTech
• Be at the forefront of crypto adoption in a high-growth, mission-driven company.
• Fully remote with flexible hours and bonus opportunities.
• Help shape the marketing tech stack and user engagement strategy from the ground up.

PM & System Architect: Performance Marketing (Finance / EU Market)

Compensation Structure

• Fixed Base Salary: $3,000 / month
• Maximum Bonus Potential: $7,000 / month
• Total Compensation Cap: $10,000 / month

Operational Logistics

• Vertical: Finance (EU Market focus).
• Work Mode: Fully Remote.
• Commitment: Professional full-time commitment. The Architect is expected to dedicate all time and focus necessary to maintain system health, hit KPIs, and execute the product roadmap.
• Standard Operating Hours: Daily operations and availability start at 13:00. This is the baseline for syncs, reporting, and active management.

The Immutable Rule (Governance)

CPA ≤ 20% of Confirmed LTV

• Threshold: If this rule is violated across the global portfolio, ALL bonuses for the period are voided ($0), regardless of volume or other KPI achievements.
• Purpose: To prioritize capital protection and regulatory compliance over vanity metrics.

Product & System Optimization Framework

The PM/System Architect is responsible for the continuous evolution of the finance product portfolio through the following workstreams:

1. Hypothesis-Driven Growth (Finance Specific)

• Formulation: Develop at least 2 high-impact hypotheses per week focused on EU finance user behavior (trust signals, interest rates, regulatory compliance).
• Testing: Execute rapid split-testing cycles (A/B or multivariate) to validate offer positioning, pricing models, and application flows.
• Scaling: Only scale funnels that have passed the "Hypothesis Validation" phase with statistically significant data.

1. Funnel Conversion Rate (CR) Monitoring & Improvement

• Constant Monitoring: Real-time auditing of funnel health, specifically monitoring KYC/onboarding drop-off points.
• Active Optimization: Continuous improvement of landing page speed, copy resonance for EU audiences, and checkout/application friction.
• Full-Stack Methodology: Utilization of all available methods—including heatmapping, session recordings, and technical debugging for EU-specific payment gateways or localized forms.

1. Portfolio Scaling & Maintenance

• Risk Diversification: Scaling the portfolio horizontally (adding funnels/GEOs) rather than vertically to ensure system stability across different EU regulations.
• KPI Integrity: Ensuring all scaling activities respect the 20% CPA rule and ROAS targets.

Bonus Architecture (Max: $7,000/mo)

1. Core Performance Bonuses (The Floor)

• Baseline Maximum: $1,500 / month
• Focus: Fundamental execution, hypothesis testing cycles, and daily system maintenance in the Finance vertical.

1. Profit Multiplier Bonus (Primary Scale Lever)

   Rewards profit density after all variable costs.

• $75,000 Net Profit: $1,000 Bonus
• $100,000 Net Profit: $1,750 Bonus

• $150,000+ Net Profit: $2,500 Bonus

  Conditions: Global CPA ≤ 20% LTV, Portfolio ROAS ≥ 4.5, and max one funnel below 10% CR.

1. Portfolio Scaling Bonus (System Builder Reward)

   Incentivizes a stable, multi-funnel ecosystem across EU regions.

• 4 Active Compliant Funnels: $250 Bonus
• 6 Active Compliant Funnels: $500 Bonus

• 8 Active Compliant Funnels: $1,000 Bonus

  Criteria: CR ≥ 10%, CPA ≤ 20% LTV, MDR ≥ 80%.

1. Capital Efficiency Bonus (Anti-Burn Incentive)

   Rewards optimization of margins beneath the hard cap.

• Avg CPA ≤ 18% LTV: $250 Bonus
• Avg CPA ≤ 16% LTV: $500 Bonus
• Avg CPA ≤ 15% LTV: $1,000 Bonus

1. Sales Velocity & CR Improvement Bonus

   Rewards efficiency and constant conversion rate gains.

• Lead to Cash ≤ 9 Days: $100 Bonus
• Lead to Cash ≤ 8 Days: $200 Bonus

• Lead to Cash ≤ 7 Days: $500 Bonus

  Conditions: +15% WoW improvement in CR on 2+ funnels and DULV ≥ 100/day.

1. Organizational Reliability Bonus

   Rewards consistency and executive presence.

• Requirements: 0 missed reports, 0 data discrepancies, 100% updated hypothesis log (Compliance/Legal documentation included).
• Bonus: $500 / month

Total Potential Summary

• Core Bonuses: $1,500
• Profit Multiplier: $2,500
• Portfolio Scaling: $1,000
• Capital Efficiency: $1,000
• Sales Velocity / CR: $500
• Reliability Bonus: $500
• Total Max Bonus: $7,000
• Fixed Base Salary: $3,000
• Total Target Compensation: $10,000

The Hard Cap & Overflow

A Monthly Total Compensation Hard Cap of $10,000 is strictly implemented. Any bonus calculations exceeding the $7,000 limit will be allocated toward a Quarterly Super-Bonus pool, Equity/Phantom shares, or a Strategic Retention Pool.