Jobs at Djinni

About us:

AIR Media-Tech is the ultimate space for creators. With over 30 advanced tools and expert support, we help creators grow, monetize, and safeguard their content. For over 12 years, we’ve been empowering creators to expand their reach, boost their income, and scale globally with innovative solutions tailored to their needs.

Our Mission:

Our mission is simple: to help creators thrive, providing innovative tools and strategic insights that fuel growth and monetization. Whether it’s finding hidden growth spots, protecting their content, or tapping into new markets, we ensure that creators' journeys are supported every step of the way. At AIR, we help creators hit their next target and unlock new levels of success.

About AIR Brands
For over 10 years, we’ve been helping brands grow — by building branded YouTube channels, managing influencer collaborations, and distributing content across various platforms, including Reddit.

We’re now looking for an experienced PPC specialist to focus on video advertising, primarily on YouTube.

Site: https://brands.air.io/ 

Key Responsibilities:

Hard Skills:

- Create, analyze, launch, moderate, and live change an advertising campaign (Lead)

- Create geo media plans (Shift up to 30%)

- Create LookerStudio, Google Sheets reports

- Analyze niches, keywords, CPVs, and performance metrics

- Create advertising strategies based on niche, geo, product, etc

- Keywords search (Junior-Middle level - without SEO team is a must)

- Multisteaming Ad Campaigns moderation, leading, competing in time (Up to 20-30 active accounts)

- Ability to create heavy, multilevel Ad strategies with A/B integrated tools

- Ability to see the correlation between irregular changes, price movements, etc

- At least 2-3 years of experience with Google Ads Campaign (Experience in YouTube campaigns is a must) and Meta Ads Campaign (more 1 years), Reddit Ads, TikTok Ads

- Advanced user: Google Search, Google Sheets, Google Analytics, Google GTM, Looker Studio, SEO (Ahrefs, Google Ads Key Words, Google Trends, etc)

- At least 10-20K$ total monthly Ad campaign budget

- Experience with different GEOs (US, Europe, Asia is required)

- Advanced Google Search user (Use cases will be required)

- Google Ads Certifications

Soft skills:

- Knowledge of the Ukrainian language is a must

- Digital geek (Active users of iPhone, Android, Telegram Channels, Web platforms, etc)

- Analytical mindset

- Team-oriented professional with the ability to build and lead a strong team

Would be a plus:

- Experience working with YouTube channels developed both organically and through paid traffic

- Proven track record of running PPC campaigns in English-speaking markets

- Experience across various niches, from branded channels to media projects

- Strong ambition to build a team and take on a team lead position

Why work with us?

- We are an official YouTube partner, and we also collaborate with TikTok

- Certified partners of Google and Microsoft

- Part of AIR Media-Tech — an ecosystem for YouTube creators

- Work with brands such as NovaPost, Lenovo, UNITED24 Media etc.

- Full-time position with the flexibility to work remotely or from our office

- Transparent bonus system and a clear path for career growth into leadership roles

- Learning opportunities: courses, access to a library of physical, audio, and digital books

- Medical insurance (after the probation period)

- Online and offline team-building activities

- Paid vacation — 21 working days

- Paid sick leave

Do you want to be involved in outstanding projects? Send us your resume. If we feel you could be a good fit, we will contact you soon!

Key Responsibilities

• Develop, build, and maintain Adobe Analytics workspaces and dashboards covering complex end-to-end digital journeys.
• Use Adobe Report Builder to create automated, reliable, and scalable reports for cross-functional teams.
• Analyse digital performance trends and translate complex datasets into clear insights and recommendations for senior leadership.
• Perform QA of analytics tracking across new and existing digital journeys to ensure accurate and complete data capture.
• Troubleshoot data discrepancies and ensure compliance with tagging governance and best practices.
• Combine data from multiple sources (e.g., Adobe Analytics, CRM systems, operational data) to create unified performance views.
• Design and deliver clear, concise, and compelling reports tailored for senior stakeholder audiences.
• Identify key opportunities, risks, and trends to support strategic and tactical decision-making.

Required Skills & Experience

• Proven experience as a Digital or Adobe Analytics Analyst.
• Strong hands-on expertise with Adobe Analytics (Analysis Workspace, segments, calculated metrics).
• Experience using Adobe Report Builder for automated reporting.
• Strong understanding of digital analytics tagging, data layers, and governance principles.
• Demonstrated ability to analyse complex data and communicate insights in a clear, business-focused manner.
• Experience working with multiple data sources and integrating datasets for holistic analysis.
• Excellent stakeholder communication skills, including experience presenting to senior leadership

Platipus develops innovative slot games for online casinos, and we are looking for a Trainee Account Manager who is eager to grow and learn alongside an experienced team.

We value hard work, proactivity, a willingness to learn, and open communication. This is a great opportunity to start a career in iGaming, gain hands-on experience working with clients, and grow professionally.
 

Requirements:

— Minimal experience in sales, customer support, account management, or related fields (internships or practical experience are also welcome);
— English proficiency at Upper-Intermediate level or higher (both spoken and written)
— Interest in iGaming and a strong desire to grow in account management;
— Good communication skills and the ability to build trusting relationships;
— Hardworking, responsible, and willing to learn and receive feedback;
— Basic analytical skills;
— Ability to work in a fast-paced environment;
— Fluency in Ukrainian.
 

Responsibilities:

— Support the Account Manager in working with clients and accounts;
— Assist in client communication (emails, calls, meetings);
— Prepare internal reports and update client’s promo statuses;
— Collect, organize, and pass client feedback to direct Account manager;
— Participate in the launch of new games and promotional activities for clients.

Would be a plus:

— Experience in iGaming, gaming, or digital industries;
— Experience working with clients.
 

Work conditions:

— Medical insurance;
— Regular salary reviews and timely payments;
— Provision of necessary equipment for work as needed;
— Official employment as a private entrepreneur.

Professional development:
— Corporate English classes;
— Mentoring from experienced Team Leads;
— 50% reimbursement for courses/certifications/webinars, etc.;
— Development towards leadership positions within the company.

Work-life balance:
— Ability to work fully remotely;
— 20 working days of vacation;
— Days off on public holidays;
— Paid sick leaves;
— Informal online/offline events every month.

Innovecs is looking for a Senior DevOps Engineer to work on a high-performance filesystem product in a complex multi-cloud and on-prem infrastructure environment.

Our value to you:

• Flexible hours and remote-first mode,
• Competitive compensation,
• Complete Hardware/Software setup – anything you need for work,
• Open-door culture, transparent communication, and top management at a handshake distance,
• Health insurance, vacation, sick leaves, holidays, paid maternity/paternity leave,
• Access to our learning & development center: workshops, webinars, training platform, and edutainment events,
• Virtual team buildings and social activities.

There are no limitations, no barriers when the right people are on your way — apply for the vacancy and succeed with us!

Innovecs is an equal opportunity employer. All hiring decisions are based on professional qualifications, skills, and experience. We are committed to a transparent, merit-based recruitment process that prevents discrimination and ensures equal opportunities for all candidates. Reasonable accommodations are available upon request throughout the recruitment process to support accessibility and inclusion.

Requirements:

• Strong Linux administration skills with at least 5 years of experience in production environments
• In-depth knowledge of AWS or GCP
• Proficiency in Python programming
• Extensive experience with Kubernetes and container technologies like Docker
• Solid understanding of infrastructure-as-code principles and experience with tools like Terraform
• Familiarity with monitoring and alerting systems for DevOps operations
• At least 5 years Prior experience as a DevOps Engineer.
• Strong problem-solving skills and the ability to work in a fast-paced environment
• Experience with VMware or bare metal server management
• Networking knowledge and experience
• Familiarity with Go programming language
• Experience designing and implementing CI/CD processes and build systems
• Knowledge of security best practices for cloud and on-premises environments

Responsibilities:

• As a Senior DevOps Engineer, your primary responsibility will be collaborating with other team members on our high-performance filesystem solution and releasing our kernel driver, which is written in C on top of Linux, as part of the filesystem product.
• What you’ll be doing: Client is at the forefront of automation, continuously striving to streamline our operations across all aspects of our infrastructure. We maintain a vast multi-cloud environment spanning AWS, GCP, Azure, and OCI, as well as a robust on-premises infrastructure. Our team is responsible for maintaining and optimizing these diverse environments.
• Key Responsibilities: As a Senior DevOps Engineer, you'll play a crucial role in supporting and expanding our automation efforts. You'll be responsible for designing, implementing, and maintaining sc

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.
 

The core of our achievements is our team. We believe in people and shared SELECT values. Together with Yelizaveta Kaminska, we’re looking for a Payment Manager to join our team of superstars transforming the EdTech industry.
 

The Payments Team focuses on improving and optimizing digital payments to provide our users with convenient and transparent payment experiences.
 

This job is perfect for you if you:

• Are passionate about payments and eager to grow your expertise in this field
• Want to enhance user experience by making payment flows smoother and more transparent
• Are looking for rapid career growth and quick, measurable results from your work
• Appreciate the freedom to choose your own methods and approach

What you’ll do:

• Monitor payment metrics daily to ensure accuracy, efficiency, and stability of processing
• Analyze payment trends to identify opportunities for improving approval ratios and optimizing costs
• Collaborate with payment providers, PSPs, and banks
• Expand payment infrastructure by researching and integrating new payment methods
• Partner with internal teams (Support, Finance, Legal, etc.) to troubleshoot issues and optimize the checkout experience
• Prepare payment infrastructure for new geographies
• Ensure compliance with industry regulations and best practices

What you need to join us:

• At least 6 months of experience in payments and understanding of payment processing
• Analytical mindset and understanding of product and payment metrics
• Knowledge of A/B testing
• Fast learner who adapts quickly to new challenges
• Alignment with our SELECT values

What we offer:

• Work on a socially impactful educational product with an ambitious team
• Personal development plan and access to our knowledge base and communities
• Compensation for English learning, external training, and courses
• Medical insurance, company doctor, and full sick leave coverage
• Office amenities: reliable shelter, generator, Starlink, and even massage sessions
• Active lifestyle support: running, yoga, boxing, and more
• Two week-long company holidays per year to rest and recharge
• Support for initiatives helping Ukraine

Working schedule

This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office, remotely, or combine these options.

Interested? Send your CV — we’d love to hear from you!

🔹 Role Overview:

As a PR Intern, you will support the Marketing and Communications team in strengthening DICEUS’s brand presence in the international insurance technology market. You will leverage AI-powered tools and traditional PR methods to research, analyze, and produce high-quality content that positions DICEUS as a trusted InsurTech partner. 

This internship is an opportunity to gain hands-on experience in PR, media relations, and market research while working in a dynamic, innovation-driven industry. 

🔹 Key Responsibilities: 

• Conduct market and competitor research in the insurance technology sector. 
• Support preparation of press releases, media pitches, and LinkedIn content. 
• Identify and evaluate media outlets, journalists, and industry awards (US, UK, Europe) for brand promotion. 
• Monitor PR and communication activities of competitors and summarize key findings. 
• Create infographics, visuals, and marketing materials using AI/design tools (Midjourney, Canva, Jasper, etc.). 
• Assist in identifying market intent signals (e.g., modernization projects, partnerships, acquisitions). 
• Support PR activities for conferences, awards, and industry events. 
• Prepare weekly summaries of PR and media activities. 

🔹 Requirements: 

• Strong interest in PR, marketing, and technology. 
• Good written and verbal English (B1–B2+). 
• Ability to explain complex topics in simple, clear language. 
• Solid research and analytical skills. 
• Familiarity with AI tools (ChatGPT, Jasper, GrammarlyGO, Midjourney, Canva AI, Meltwater AI, BuzzSumo, Similarweb/AlphaSense). 
• Proficiency with Google Workspace / MS Office. 
• Self-motivated, detail-oriented, and able to work independently. 

🔹 Nice to Have: 

• Background in communications, marketing, journalism, or business. 
• Experience with B2B PR (preferably in SaaS, fintech, or InsurTech). 
• Understanding of global insurance and technology trends. 

🔹 What We Offer: 

• Real experience in international PR within the insurance technology market. 
• Mentorship and structured development path. 
• Exposure to AI-driven PR workflows and innovation practices. 
• Opportunity to collaborate with a global team. 
• Potential for long-term collaboration after internship. 

We are RocketSEO - SEO agency from Moldova. For 17 years, we have been dedicated to driving search engine traffic and promoting projects primarily for the US market. Due to our continued growth, we are looking for a skilled SEO Specialist to join our team.

What we expect from our candidate:

1. Experience working with websites targeting the USA, UK, and Canada.
2. Understanding of E-E-A-T and YMYL
3. Proficiency with Ahrefs.
4. Knowledge of Google Search Console.
5. Ability to conduct deep technical website audits.
6. Experience setting tasks for developers and copywriters.
7. Ability to perform niche and competitor analysis.
8. Collecting the semantic core and building the structure for future websites.
9. Skill in performing On-Page optimization.
10. Identifying engaging topics that can serve as traffic growth points for the site.
11. Finding high-quality platforms for link placement.
12. Conducting outreach: contacting site owners and negotiating link placements.
13. Creating internal linking strategies based on current page rankings.
14. Creating a monthly link-building plan (anchors, platforms).
15. Creating technical briefs (specs) for copywriters.

16. Creating technical briefs (specs) for developers and designers to implement changes.

     

What we value most in a candidate:

• The ability to quickly grasp new topics and tasks.
• Readiness to handle a high volume of work.
• A strong desire to learn and grow.

• Willingness to perform routine/monotonous tasks when necessary.

   

What we offer:

• Work within a team of professionals.
• Access to tools and our internal knowledge base.
• Stable salary.
• Work schedule: 5 days a week.

• Remote work.

   

We look forward to receiving your resume!

Project Overview

We are launching a new project and are looking for a QA Automation Engineer to join the team and maintain, extend, and evolve a comprehensive automation framework.
The project is strongly focused on Java-based UI automation using Selenium, complex framework architecture, and deep object-oriented design. You will work with local build configurations, advanced test structures, and integrations such as OAuth2 for email and authentication-related testing.

The expected engagement duration is up to 6 months.
Workload may vary from month to month and may not always reach 100%, but it is expected to remain close to full-time involvement overall.

This is a project delivered in a freelance cooperation model.

Responsibilities:

• Maintain and extend an existing QA automation framework
• Design and implement UI automated tests using Selenium WebDriver
• Work with complex, deeply structured OOP-based architectures
• Configure and manage local builds and project environments
• Ensure stable and readable test execution reporting
• Handle integrations related to OAuth2, including email or third-party authentication flows
• Collaborate closely with the project team to ensure high product quality

Requirements:

• Strong Java Core knowledge (Java 13–21), including:
  • Collections
  • Streams
  • Functional interfaces
• Advanced OOP expertise:
  • Confident use of Interfaces and Abstract Classes
  • Experience working with complex architectural patterns
• Selenium WebDriver:
  • Extensive hands-on experience in UI automation
  • Ability to work with dynamic web elements
• Test frameworks & build tools:
  • TestNG
  • Maven
• Technical literacy:
  • Understanding of OAuth2 for automated testing scenarios (email, authentication, third-party services)
• English: Good speaking and writing skills

Nice to Have:

• Experience with local environment setup and complex configurations
• Familiarity with Allure for test reporting and analysis

We are looking for a AQA Tech Lead who is hands-on with automation and testing, while also taking responsibility for technical leadership and mentoring within the QA team. This role combines deep technical expertise with ownership of automation quality, testing frameworks, testing strategy, and people management responsibilities.
Responsibilities:

Technical Leadership & Management

• Lead and manage a team of QA professionals, providing guidance, mentorship, and support.
• Conduct regular performance evaluations, provide feedback, and identify opportunities for professional growth and development.
• Mentor QA engineers on test design, automation best practices, and framework usage.
• Support the team in technical decision-making, debugging, and problem-solving.

Quality Assurance & Testing Strategy

• Define and evolve test strategies across multiple layers: component, integration, API, and UI.
• Ensure proper test coverage for functional and non-functional requirements.
• Review and improve existing test cases and automation for maintainability and stability.
• Identify quality risks early and propose pragmatic solutions.

Test Automation & Framework Ownership

Design, implement, and maintain scalable automation frameworks.

• Drive test automation across Web, Backend, and Mobile layers.
• Reduce flakiness, improve execution speed, and optimize CI/CD integration.
• Own automation standards, structure, and long-term sustainability.
• Strong understanding of test pyramid and framework layering.

Hands-On Test Execution

• Participate in complex feature testing, integrations, and critical releases.
• Lead full or targeted regressions for major technical changes.
• Analyze test results, identify root causes, and collaborate with developers on fixes.
• Validate production-critical flows and high-risk changes.

Stakeholder Collaboration

• Collaborate with Engineering, Product, and DevOps on quality expectations and delivery.
• Provide technical QA input during planning, grooming, and release discussions.
• Communicate testing risks, tradeoffs, and recommendations clearly and constructively.

Requirements: 

• Strong hands-on experience in QA Automation with an automation-first mindset.
• Proven ability to act as a QA Tech Lead, owning automation quality, technical decisions, and mentoring.
• Deep understanding of test strategy, risk-based testing, and quality trade-offs.
• Practical experience using AI tools to speed up test case creation, automation development, and test data generation.
• Ability to integrate AI-assisted workflows while maintaining high-quality standards.
• Strong ownership mindset with end-to-end responsibility.
• Excellent communication skills and ability to influence engineering decisions.
• At least Upper-Intermediate English.

Technical Skills:

Web Automation:

• Playwright, JavaScript / TypeScript
• Strong understanding of modern frontend architectures and browser automation

Backend / API Testing:

• Kotlin, JUnit 5, Gradle, MySQL, BigQuery
• Strong experience with API, integration, and data-driven testing

Mobile Automation (Will be a plus)

• Kotlin / Swift
• Deep understanding of Android and iOS testing layers and tooling

Infrastructure & Tooling

• Docker and Kubernetes
• CI/CD pipelines and test execution optimization

AI-Driven QA & Automation (Strong Plus)

• Practical experience using AI tools to accelerate QA activities
• Ability to integrate AI-assisted workflows into daily QA activities while maintaining high quality and correctness.

Nice to Have

• Experience scaling automation in large or distributed systems.
• ISTQB or similar certifications.
• Experience working closely with DevOps and platform teams.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor or Team Leader.
• Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

About us:
 

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

Your impact:

• Drive product growth by optimizing key metrics across acquisition and activation flows;
• Conduct competitive research, analyze user feedback, and leverage funnel analytics to uncover insights;
• Identify growth opportunities and develop data-driven hypotheses for optimization experiments;
• Collaborate closely with marketing, design, analytics, and engineering teams to achieve impactful business results.
   

About you:

• 3+ years of experience in a growth-focused role (e.g., Growth Product Manager, Product Manager);
• Proficient in growth metrics, A/B testing, and data analytics;
• Strong understanding of design principles and copywriting strategies;
• Exceptional verbal and written communication skills;
• Proven experience working with cross-functional team;.
• Upper-intermediate or higher proficiency in English.
   

Will be a plus:

• Experience working in B2C or subscription-based product;
• Hands-on experience conducting user interviews;
• Advanced knowledge of digital advertising principles.
   

What you get at BetterMe: 

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Time off & balance. 20 paid vacation days, paid sick leave, and additional days off around public holidays.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture. 
Support for sports events. We cover entry fees and encourage the team to compete and participate together.  
Modern equipment.We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.

Find more about us on social media platforms: Instagram, LinkedIn.

Let’s Start With a Hello

We’re looking for a strong Affiliate Lead / Head of Affiliates to grow and scale the affiliate direction of our casino & sportsbook brand.
If affiliate marketing for you is not just traffic, but a system you can build, optimize, and scale — we should definitely talk.

Who We Are

We’re a fast-growing iGaming company with a casino and sportsbook product, actively expanding across Europe and beyond.
Our focus is simple: sustainable growth, high-quality traffic, and smart partnerships.

We’re building processes from the ground up — which means plenty of space for influence, decisions, and leadership.

What You’ll Be Doing

• Own and scale the affiliate channel across key European markets (Portugal, Poland, Uzbekistan, Germany, Baltic States, and other EU GEOs).
• Build and lead an affiliate department with a strong focus on RS and Hybrid models (CPA is currently paused while processes are optimized).
• Bring, manage, and grow your existing partner network, while continuously onboarding new high-quality affiliates.
• Launch and scale new markets — from first partners to stable, profitable volume.
• Work cross-functionally with influencers, social media, SEO, PPC/ASO teams, and review platforms.
• Negotiate and manage commercial terms, always keeping long-term profitability in mind.
• Monitor and optimize performance daily: registrations, FTDs, ROI, LTV, retention, and traffic quality.
• Translate analytics into actions — not just reports.
• Build clear internal processes, routines, and reporting structures as the department grows.

What Makes You a Great Fit

• 3+ years of experience in affiliate marketing with leadership or ownership responsibility.
• Hands-on experience working with brands (strong plus).
• Proven success in European GEOs, especially Portugal, Poland, Uzbekistan, Germany, Baltics.
• A solid partner base working on RS, Hybrid, and Fix models.
• Strong understanding of traffic sources, funnels, and performance metrics.
• Data-driven mindset — you rely on numbers, insights, and testing to drive decisions.
• High emotional intelligence and confident leadership style.
• Proactive, positive, and focused on results — you know how to motivate teams and move fast.

What’s In It for You

• Fully remote — work from anywhere.
• Competitive salary with room for growth as the department scales.
• Access to all necessary resources: budgets, analytics, and a dedicated team.
• Real influence on strategy, processes, and long-term growth.
• Opportunity to build and lead a key business direction from an early stage.

Let’s Wrap It Up

If you’re ready to take ownership of the affiliate channel and help us scale smart and sustainably — we’d love to hear from you.
Send your CV and tell us which GEOs and partner types you work with best.

Title: Call Queue Coordinator
Reports to: Manager, Service Management
Type: Full-Time Contract
Working hours: 8 AM - 5 PM EST

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We seek a Call Queue Coordinator to join Atlas Technica’s rapidly growing organization. This operations-focused role offers excellent career development opportunities for a candidate who thrives in fast-paced, data-driven environments.

You will collaborate across the Service department to provide real-time oversight of the engineer call queue while supporting operational analysis, documentation, and continuous improvement of SLA performance.

Responsibilities:

Call Queue Oversight (Core Function – ~60%)

• Monitor daily call queue performance for coverage, volume, and adherence.
• Ensure engineers log in/out of the queue on time and follow SOPs.
• Resolve real-time conflicts related to breaks, PTO, or emergencies.
• Forecast call volume trends by time of day and day of week; make staffing recommendations.
• Generate reports and dashboards (wait times, handle times, abandonment rates, SLA compliance).
• Serve as escalation point for real-time call handling or queue technical issues.
• Maintain accountability tracking for attendance, missed calls, and queue compliance.

• Provide weekly reporting and recommendations to leadership.

   

   

  Service Management Support (Supplemental Function – ~40%)

• Assist Service Management team with trend analysis in ConnectWise Manage and Power BI (e.g., ticket volume patterns, SLA breaches, or recurring client issues).
• Support internal initiatives such as process documentation, SOP updates, and project tracking in Monday.com and Confluence.
• Help collect and organize Root Cause Analysis (RCA) and Major Incident follow-up data for leadership review.
• Partner with Resource Coordination and Support Managers to align call queue staffing with ticket demand and SLA targets.
• Participate in service improvement meetings and help document follow-up actions.

• Identify and flag recurring issues, process gaps, or training opportunities to Service Management leadership.

   

Qualifications

• Strong knowledge of ConnectWise Manage and 1Stream (or similar call routing system).
• Familiarity with call center metrics such as SLA attainment, ASA (Average Speed of Answer), abandonment rate, and staffing adherence.
• Experience with contact center or ITSM tools (e.g., BVOIP, 3CX, RingCentral, ServiceNow).
• Excellent communication and escalation skills; calm under pressure.
• Organizational and conflict-resolution skills, with strong attention to detail.
• Working knowledge of ITIL concepts (incident, service level management, continual improvement) and how they apply to MSP operations.

Desirable Qualities

• Experience in an MSP environment supporting real-time service operations and dispatch.
• Familiarity with Power BI or similar analytics/reporting tools.
• Comfortable partnering cross-functionally with Resource Coordination and Support Managers to align real-time staffing with ticket demand.
• Exposure to the financial services client environment and white-glove service expectations is a plus.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Must have

• Strong experience with Swift and SwiftUI
• Solid understanding of concurrency and asynchronous programming (GCD, async/await, multithreading)
• Experience working with dependency/package managers:
  • CocoaPods
  • Swift Package Manager
  • Carthage
• Experience integrating and using external custom libraries / binaries
  (e.g. OpenSSL, ICU, LibJPEG — specific libraries are not mandatory, but understanding the concept is required)
• Basic knowledge of SQL, preferably SQLite
• Confident use of Git and GitLab
• Ability to develop custom reusable UI components
• Understanding of application architecture patterns and design principles (MVC, MVVM, etc.)

Nice to have

• Knowledge of C++
• Experience working with Apple frameworks, such as:
  • WebKit
  • MetalKit
  • CoreImage
  • CoreText
  • CoreMedia
  • AVKit
  • StoreKit
  • WidgetKit
  • CoreBluetooth
• Experience with performance optimization and memory management
• Experience working on complex or high-load iOS applications

Responsibilities

• Develop and maintain iOS applications using Swift and SwiftUI
• Work with asynchronous and multithreaded code
• Integrate third-party and custom libraries
• Design and implement reusable components
• Collaborate with cross-functional teams to deliver high-quality solutions
• Participate in architectural decisions and code reviews

We are looking for a Senior Software Engineer with deep expertise in Python and a passion for practical AI-enhanced development.

About the Project
The project focuses on building software systems for managing and optimizing operations in global port and intermodal logistics. The platform helps coordinate complex workflows, process large volumes of operational data in real time, and support efficient decision-making across terminal operations.

Requirements:

• Strong Python experience, with at least 5+ years of professional development.
• Practical experience using AI tools (e.g., Copilot, generative models, LLM-based automation) to enhance development workflows and reduce manual effort.
• Excellent communication skills, including clear reasoning, concise documentation, and the ability to ask thoughtful, relevant questions.
• Senior-level engineering skills, including system design from the ground up, deep understanding of technical requirements, and the ability to independently prototype and validate solutions.

Overlap time requirements: till 10 AM PST

Working conditions and benefits:

• Paid vacation, sick leave (without sickness list)
• Official state holidays — 11 days considered public holidays
• Professional growth while attending challenging projects and the possibility to switch your role, master new technologies and skills with company support
• Flexible working schedule: 8 hours per day, 40 hours per week
• Personal Career Development Plan (CDP)
• Employee support program (Discount, Care, Health, Legal compensation)
• Paid external training, conferences, and professional certification that meet the company’s business goals
• Internal workshops & seminars
• Corporate library (Paper/E-books) and internal English classes.