Jobs at Djinni

About Us

We are a well-funded iGaming startup on a mission to redefine the future of online gambling. Built on a foundation of transparency, integrity, and responsible gaming, our next-generation SaaS platform empowers operators to launch and scale dynamic gambling experiences with unmatched speed and confidence.

Job Summary

As a Senior Product UI/UX Designer, you will be responsible for the end-to-end design of our Skin Gambling and Casino Platform and for creating features from scratch. You will leverage your exceptional UX and UI skills to create designs that are both user-friendly and aligned with our business objectives. Your role will involve close collaboration with stakeholders, the marketing team, the engineering team, the Head of Design, and the Chief Product Officer to ensure our product meets the highest quality and performance standards.
 

Required Qualifications 

• 5+ years of experience in product and UI/UX design, with full-cycle involvement in digital product development.
• Extensive experience (3+ years) in the iGaming/Gambling domain, with an understanding of its unique challenges and user expectations.
• Strong portfolio of iGaming/Gambling projects (minimum 1 large project or 2-3 small/medium ones), showcasing your product design skills with an emphasis on intuitive user flows, visual storytelling, and gambling features.
• Proven experience in the CS Skin Gambling domain is a strong must (at least one solid project).
• Experience in designing online casino mini-games (originals) from scratch.
• Advanced proficiency in Figma and Figma Plugins, including interactive components and smart animate prototyping, prototyping tools, and other industry-standard design software.
• Experience in building and maintaining scalable and consistent design systems.
• Skilled in rapid prototyping - developing MVPs under tight time constraints.
• Experience with A/B testing (split and multivariate) and validating design hypotheses.
• Working with UX metrics: CSAT, CES, NPS, Time on Task, Error Rate, and System Usability Scale (SUS).
• Familiarity with web and mobile design trends and standards within the gambling and online casino industry.
• Fluency in Ukrainian or Russian and proficiency in English for technical collaboration in a remote/global team setting.
• Ability to work within the CET/EET time zone.

Your Advantage

• Strong animation and illustration design skills. 
• Previous experience working in a start-up environment with rapid iteration cycles.
   

Key Responsibilities

Core Design & Execution:

• Own End-to-End Design: Lead the full design lifecycle (research, ideation, wireframing, prototyping, testing, visual design, implementation support) for features on the Skin Gambling and Casino Platform, from concept to launch and iteration.
• Create Features from Scratch: Conceptualize, design, and validate innovative new features that meet user needs and business objectives within the iGaming context.
• Develop Intuitive User Flows: Design seamless, efficient, and engaging user journeys for complex gambling mechanics (e.g., betting processes, wallet management, game discovery, promotions).
• Produce High-Fidelity UI: Craft visually compelling, on-brand, and user-friendly interfaces using advanced Figma capabilities (components, variants, auto-layout, interactive prototypes with Smart Animate).
• Rapid Prototyping & MVP Delivery: Quickly develop interactive prototypes and Minimum Viable Products (MVPs) under tight deadlines to validate concepts and facilitate fast iteration.

Strategy & User Understanding:

• Align Design with Business Goals: Ensure all design solutions directly support core business objectives, KPIs, and the unique commercial drivers of the Skin Gambling/Casino platform.
• Utilize UX Metrics: Define, track, and analyze key UX metrics (CSAT, CES, NPS, Time on Task, Error Rate, SUS) to measure design effectiveness and identify areas for improvement.
• Conduct User Research & Testing: Plan and execute appropriate user research (where feasible within constraints) and usability testing to validate designs and gather insights specific to the gambling audience.

Design Systems & Scalability:

• Build & Maintain Design Systems: Develop, document, govern, and evolve a scalable, consistent, and accessible design system for the platform to ensure efficiency and coherence across all products.
• Ensure UI Consistency: Champion and enforce design system usage and visual consistency across all features and platforms.
• Document Design Specifications: Create clear and detailed design specifications, assets, and guidelines for seamless handoff to the engineering team.

Validation & Optimization:

• Design & Analyze A/B Tests: Create distinct design variations, collaborate on hypothesis development, and analyze results of A/B (split) and multivariate tests to optimize user experience and business outcomes.
• Validate Design Hypotheses: Use data from tests, analytics, and user feedback to validate or refute design assumptions and guide iterative improvements.

Collaboration & Communication:

• Collaborate Cross-Functionally: Work closely with Product Managers (including the CPO), Engineers, Marketing, Stakeholders, and the Head of Design to define requirements, align on vision, and ensure the feasibility and quality of implementation.
• Present & Justify Design Solutions: Articulate design rationale, process, and decisions to stakeholders and team members, backed by research, data, and best practices.
• Facilitate Design Workshops: Lead collaborative sessions (e.g., design sprints, brainstorming) to solve complex problems and align the team.

Recruitment Process

1. Application Review (1-2 weeks).
   If you have not received a response from the recruiter, your experience is irrelevant to this vacancy.
2. Interview Stages (2-3 weeks).
   1. Prescreen Call with Recruiter - 30 min.
   2. Technical Interview with Head of Design - 1-1.5 hr.
   3. Test Assignment (optional).
   4. Final Interview with Chief Product Officer - 30-45 min.
3. Job Offer
4. Referrals: Employment and Background Check

We Offer

• Competitive compensation package (depends on your experience and skills).
• Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
• 29 business days of vacation and paid sick leave.
• Corporate equipment (laptops, monitors, etc.).
• Professional courses/certifications (200 EUR per year).
• Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.
• Values-driven culture with a friendly and supportive work environment.
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency.

We’re not looking for someone to just “join the team” - we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.

If that sounds like you, send over your CV and let’s talk!

About Us

We’re a fast-growing startup operating at the intersection of CS2 skin gambling and online casino entertainment. Our brand blends gaming culture, high-stakes excitement, and cutting-edge technology into a seamless platform where users can wager, win, and trade with ease.

As we build the next generation of skin-based entertainment, our community remains at the core of everything we do. We’re now looking for a Customer Support Specialist who will help us deliver an exceptional user experience, support players across multiple markets, and ensure our platform remains trustworthy, engaging, and responsive. 
 

Job Summary

As our Customer Support Specialist, you will be the first point of contact for our users, representing the voice and face of our platform. Your role goes far beyond simply answering inquiries — you will focus on fully resolving user issues, building trust, and ensuring every interaction ends with a satisfied customer, even if they begin frustrated or doubtful.
 

Required Qualifications

• English: Level B2 (Upper-Intermediate) or higher. Excellent written grammar is a must.
• Experience: 1.5+ years in Customer Support in iGaming, Gambling, Betting, or Fintech.
• Soft Skills: High stress resistance, empathy, and the ability to "read between the lines."
• Tech Skills: You understand how browsers work, what cache/cookies are, and can explain it to a grandmother.
   

Key Responsibilities

• User Support: Handling incoming inquiries via chat and ticketing systems (crisp.chat/discord) in English, Russian, and Ukrainian. 
• Technical Troubleshooting: Primary diagnosis of issues (deposit errors, login problems, withdrawal delays).
• Analysis & Escalation: Identifying mass issues and quickly relaying information to the technical team.
• Knowledge Base: Updating internal instructions and Help Center articles.
   

Recruitment Process

1. Application Review (1-2 weeks).
   If you have not received a response from the recruiter, your experience is irrelevant to this vacancy.
2. Interview Stages (2-3 weeks).
   1. Prescreen Call with Recruiter - 30 min.
   2. Technical Interview - 1 hour.
   3. Test Assignment.
   4. Final Interview - 30 min. 
3. Job Offer
4. Referrals: Employment and Background Check

We Offer

• Competitive compensation package (depends on your experience and skills).
• Fully remote work with flexible hours (within the CET/EET time zone) from any location of your choice.
• 29 business days of vacation and paid sick leave.
• Corporate equipment (laptops, monitors, etc.).
• Professional courses/certifications (200 EUR per year).
• Operating in a start-up environment with cutting-edge technologies and unlimited investments in software upgrades, free from legacy systems or outdated solutions.
• Values-driven culture with a friendly and supportive work environment.
• Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency.
   

We’re not looking for someone to just “join the team” - we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.

If that sounds like you - send over your CV, and let’s talk!

🚀 We’re hiring a Senior / Staff Product Designer

We’re looking for a strong product designer with 8+ years of experience, focused on mobile apps (iOS / Android) and exceptional UI quality.

This is not a “screen designer” role — we need someone who thinks in systems:
you design flows, product logic, and craft a cohesive user experience end-to-end.

💡 What’s critical:
— Deep understanding of mobile platforms & native patterns  
— Strong experience with design systems & component-based approach  
— Ability to design states and think through technical implementation  
— High UI quality bar (top-tier product level)

➕ Nice to have:
— Experience with feeds, recommendations, social products  
— Understanding of growth mechanics  
— Experience using AI in design (flows, prototypes, processes — not just visuals)

🤝 Soft skills:
We’re looking for a proactive, ownership-driven partner — not just an executor.  
Someone who brings ideas, drives quality, and thrives in ambiguity.

In short:
a designer who thinks like a product manager + engineer, works fast, and maintains exceptional quality.

🎁 What we offer:
• Relocation support with housing assistance  
• Lunch allowance & Multisport card  
• Apple equipment provided  
• Language courses covered  
• Modern office with a great mountain view  
• Snacks, drinks, and seasonal fruits  
• Team events and treats 🎉  

🌍 Team  
International team with experience in global tech companies, with hubs in New York and Zagreb.

📄 Employment  
Official employment under Croatian law.

🧩 Hiring Process  
Initial Interview → Designer Interview → Stakeholder Interview → Offer 🎉

We are a fast-growing AI-powered fintech company building an AI-first operating environment across the business.

We are looking for a hands-on Agentic Deployment Expert to help us deploy AI across multiple departments, build practical agent-based workflows, and maintain the infrastructure behind them.

This role is for someone who moves fast, experiments constantly, and knows how to turn AI tools into real business leverage.

What you will do

• Deploy and improve AI agents across different company departments
• Identify repetitive workflows that can be automated or improved with AI
• Build and maintain internal AI tooling and supporting infrastructure
• Work with Docker, Telegram bots, cloud environments, and AI products
• Optimize infrastructure costs while keeping systems scalable
• Maintain strong security standards, including encryption and safe AI stack usage
• Continuously test new AI tools, models, and releases, then decide what is worth implementing
• Help shape and maintain an AI-first internal operating environment

What we are looking for

• Mid or Senior-level specialist
• Strong hands-on experience with AI tools, agentic workflows, or automation
• Solid experience with Docker
• Experience building or supporting Telegram bots
• Good understanding of cloud infrastructure
• Fast execution and strong ownership
• Strong interest in the fast-moving AI ecosystem

Ability to evaluate new tools critically and apply them to real business needs

Would be a plus

• Experience in fintech or other fast-moving product environments
• Experience optimizing infrastructure costs
• Experience with security and encryption best practices

Experience deploying AI solutions across multiple business functions

What we offer

• Opportunity to shape AI adoption across the whole company
• Real ownership and high-impact work
• Fast-moving AI-first environment
• Fully remote format
• Full-time cooperation

We are looking for a dedicated SRE resource during Europe/Eastern European business hours, preferably coupled with an incident response service (MSP).

As a part of the SRE team (working REMOTELY) you will be challenged with maintaining our AI infrastructure platform outside of California (PST) business hours.
 

What you'll be doing:

1) Ensure reliability and scalability of our AI infrastructure platform and hybrid Linux environments.

2) Managing Linux infrastructure to ensure maximum uptime.

3) Performance and reliability testing. This may include reviewing configuration, software choices/versions, hardware specs, etc.

4) Advancing our technology stack with innovative ideas and new creative solutions.

5) Participating in capacity management of core systems and services, application analysis and performance and security tuning. Provide operational support of systems and build automation to remediate and address the root cause; with the goal of automating response to all non-exceptional service conditions.

6) Create strategies for long term permanent fixes to critical production incidents.

7) Maintain documentation, build tooling, and create alerts to both identify and address infrastructure reliability.

8) Proactively identify system anomalies.

Typical tasks might include moving clusters, troubleshooting, host unresponsive issues etc.

Technical stack:

Linux, VPNs, Cloud (AWS, Google, GPU), Kubernetes, docker

We use Java (BE) and React (FE) on our platform 

Requirements:

1) CET/Eastern European time (with some overlap of PST morning hours for daily reports)

2) Best practices for architecting cross-datacenter Kubernetes clusters running on-premise with automated etcd management

3) Profound knowledge of docker (docker-shim), containerd and runc internals at the kernel level

4) Ability to manually troubleshoot and solve certificate issues within kubernetes with zero downtime

5) Thorough understanding of RPM based Linux systems.

6) Understanding of basic networking concepts ( TCP/IP stack, DNS, CDN, load balancing, BGP).

7) Ability to resolve complex merge conflicts in git is an obvious requirement

About the project
We are working on a drone-related technology project as part of OsirisAI.

The role focuses on working with embedded hardware platforms, integrating peripherals and diagnosing low-level system issues. You will work with existing boards, cameras, controllers and communication modules used in drone systems.

Preferred location: Zhytomyr, since the work involves access to physical hardware.

⸻

Responsibilities
 • Work with Linux on embedded systems
 • Debug and develop drivers and hardware integrations
 • Integrate peripherals such as cameras, controllers and CAN modules
 • Diagnose system-level issues between hardware and software
 • Perform low-level debugging and root cause analysis
 • Configure and maintain system components on embedded Linux devices

⸻

Requirements
 • Strong understanding of Linux systems
 • Experience with embedded devices or single-board computers
 • Experience debugging hardware–software interactions
 • Ability to investigate complex technical problems and find root causes
 • Comfortable working close to hardware

Programming languages (practical level):
 • C
 • Python
 • Bash

⸻

Nice to have
 • Experience with drone software stacks such as ArduPilot
 • Experience with video streaming on embedded devices
 • Experience with AI workloads on edge devices
 • Experience configuring device-level networking

⸻

Location
Preferred location: Zhytomyr, Ukraine (hardware access required).
Partial remote work may be possible.

About the Role
 

Company domain - automotive industry.
We are looking for Data Engineers to join a managed service team delivering modern data products.
 

The role is focused on hands-on implementation under defined standards and senior guidance. You will contribute to building data products, ensuring quality and compliance with established frameworks.
 

Responsibilities
 

• Implement pipelines and data transformations
• Build analytical and source-aligned data products
• Follow established standards (data contracts, modeling patterns, testing strategies)
• Work in cross-functional domain teams
• Participate in pair-programming and knowledge transfer
• Support monitoring and operational excellence of delivered data products
   

Required Technical Stack
 

Mandatory experience with:
 

• AWS
• Azure
• Snowflake
• dbt
• Witboost
• Dreamio
• Modern ELT/ETL practices
• CI/CD in data environments
• Automated testing for data pipelines
   

Required Experience
 

• 1–3 years in Data Engineering
• Previous assignments delivering pipelines and data products
• Familiarity with Data Mesh
• Basic understanding of DataOps
• Understanding of governance, lineage, SLAs
• Comfortable working in Agile cross-functional teams

The CHI Software team is not standing still. We love our job and give it one hundred percent of us! Every new project is a challenge that we face successfully. The only thing that can stop us is… Wait, it’s nothing! The number of projects is growing, and with them, our team too. And now we need a Data Engineer.
 

Project Description:

It is a real-time data processing and analytics solution for a high-traffic web application. 
Tech stack.
AWS: AWS Glue Studio, Redshift, RDS, Airflow, AWS Step Function, Lambda, AWS Kinesis, Athena, Apache Iceberg, AWS Data Brew, S3, OpenSearch, Python, SQL, CI/CD, dbt, Snowflake

 Responsibilities:

• Design a scalable and robust AWS cloud architecture;
• Utilize AWS Kinesis for real-time data streaming and aggregation;
• Implemente AWS Lambda for serverless data processing, reducing operational costs;
• Configured AWS RDS (Relational Database Service) for structured data storage and AWS DynamoDB for NoSQL requirements;
• Ensured data security and compliance with AWS IAM (Identity and Access Management) and encryption services;
• Developed and deployed data pipelines using AWS Glue for ETL processes;
• Wrote Python scripts and SQL queries for data transformation and loading;
• Set up continuous integration and continuous deployment (CI/CD) pipelines using AWS CodePipeline and CodeBuild;
• Monitored system performance and data quality using AWS CloudWatch and custom logging solutions;
• Collaborated with other teams to integrate data sources and optimize data flow;
• Achieve a highly scalable real-time data processing system, resulting in a 40% increase in data analysis efficiency and a significant reduction in operational costs.
• Build ETL pipelines from S3 to AWS OpenSearch by AWS Glue
• Upper-Intermediate or higher English level.

The CHI Software team is not standing still. We love our job and give it one hundred percent of us! Every new project is a challenge that we face successfully. The only thing that can stop us is… Wait, it’s nothing! The number of projects is growing, and with them, our team too. And now we need a Data Architect.

Must-Have Skills

• Data Architecture (8+ years, 3+ as architect)
• Enterprise data architecture — conceptual, logical, physical modeling
• Lakehouse architecture patterns — medallion architecture, data mesh principles
• Hybrid data architecture — on-prem ↔ cloud data movement, consistency, governance
• Data modeling — dimensional modeling, Data Vault 2.0, or similar for analytical workloads

• Cloudera / Hadoop Ecosystem (Critical)
• Cloudera Data Platform (CDP) — architecture, administration, security
• Apache Hive / Iceberg — table formats, partitioning strategies, compaction
• Apache Spark on Cloudera — performance tuning, resource management
• HDFS / Ozone — storage architecture, replication, tiering
• Apache Ranger / Knox — security, access control, audit
• Query & Analytics Layer
• Starburst / Trino — federated query architecture, connector management, caching strategies
• Tableau — data source architecture, extract vs. live connections, semantic layer design
• SQL optimization for analytical workloads — join strategies, materialized views, caching
• Streaming & Integration
• Apache Kafka — topic design, schema registry (Avro/Protobuf), exactly-once semantics
• CDC (Change Data Capture) patterns — Debezium, Kafka Connect
• ETL/ELT pipeline design — batch and streaming patterns
• Apache Airflow — DAG design for complex data pipelines
• Governance & Quality
• Informatica — data catalog, data quality, metadata management
• Data governance frameworks — data ownership, stewardship, lineage
• ABAC implementation for data access (attribute-based access control)
• Data quality metrics and monitoring
• Business glossary management

• Cloud Data Architecture (AWS)
• S3 — data lake storage patterns, lifecycle policies, storage classes
• AWS Glue — catalog, ETL jobs
• Lake Formation — fine-grained access control
• Hybrid integration — AWS Direct Connect, data replication strategies
   

Nice-to-Have

• Telco data models (CDR, network events, subscriber data, billing)
• Experience migrating from traditional Hadoop to modern lakehouse
• Data Mesh implementation experience
• Cost optimization for large-scale data platforms
• DAMA-DMBOK or equivalent data management certifications
   

Engagement Model

• Full-time staff augmentation (embedded in team)
• Business trips to Baku every 2 month
• Must overlap with Baku working hours (GMT+4)
• English fluency required

About Us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

What We’re Looking For:

We are seeking a motivated Junior Recruiter to join our growing team. As a member of our recruitment team, you will work closely with department leaders, helping to identify and interview top talent who share our vision for the future of travel.

Responsibilities:

• Screen resumes and applications to identify qualified candidates for open positions.
• Conduct first-round interviews and evaluate candidates’ skills, experience, and cultural fit.
• Collaborate with department leaders to understand hiring needs and role requirements.
• Maintain candidate database in CRM and keep candidate information up to date.
• Schedule interviews and communicate with candidates, keeping them informed and engaged throughout the recruitment process.

Requirements:

• At least 6 months of experience in recruitment or talent acquisition.
• Basic understanding of recruitment processes.
• Strong communication skills with the ability to collaborate effectively in both English and Ukrainian.
• Proactive, organized, and eager to learn.

We offer:

• Flexible Start: Set your own comfortable working hours that accommodate your individual needs.
• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Specialists to join the Entravel team and deliver exceptional service. You can choose between three available shifts:

• Morning shift: 8 AM — 5 PM (EEST)
• Evening shift: 4 PM — 1 AM (EEST)
• Night shift: 12 AM — 9 AM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Organization: Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We are looking for a Customer Support Specialist to join the Entravel team and deliver exceptional service, working the night shift from 12:00 AM to 9:00 AM (EEST).
 

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Assist customers via chat, email, and social media, delivering solutions tailored to their needs.
• Respond to customer inquiries and messages in English (knowledge of additional languages is a bonus).
• Support teammates by fostering a collaborative environment through peer learning and constructive feedback.
• Own customer issues: identify their needs and deliver effective solutions promptly.
• Educate customers on using our platform efficiently and guide them through the booking process.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting improvements.
• Collaborate on team goals by supporting, educating, and resolving issues efficiently.
• Share insights with management regarding team performance, morale, and customer trends.
• Identify the root causes of customer issues and resolve them in line with company policies.

• Ensure a consistently high level of customer service at all times.

   

Requirements:

• Good command of English (both written and verbal); additional languages are a plus.
• Outstanding communication skills, with the ability to explain complex concepts clearly.
• 1+ years of experience in customer support.
• Strong understanding of customer communication workflows.
• Problem-solving mindset with the ability to take ownership and resolve issues independently.
• Familiarity with complex systems, preferably within the travel, crypto, or financial services sectors.
• Exceptional organizational and time-management skills.

• Research-oriented, with a focus on internal issue resolution rather than escalation.

   

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.

About Us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

What We’re Looking For:

We are looking for a Middle Automation QA Engineer to join the Entravel team. In this role, you will be responsible for building and maintaining automated tests to ensure the quality, stability, and reliability of our hotel booking platform. You will work closely with developers and product teams to deliver high-quality features and continuously improve our testing processes.

Responsibilities:

• Develop, maintain, and enhance automated test frameworks.
• Create and support automated tests for backend services and APIs.
• Perform API testing for REST and gRPC-based services.
• Validate data integrity across microservices and databases.
• Analyze automated test results, investigate failures, and report defects.
• Execute regression testing to ensure system stability and reliability.
• Collaborate with backend engineers, product managers, and QA team members.
• Participate in sprint activities, planning, and daily team ceremonies.
• Contribute to improving QA processes, test coverage, and test reliability.

Requirements:

• 2-3 years of experience in automation testing.
• Strong understanding of QA processes and SDLC.
• Experience with automated testing frameworks (e.g. Playwright, Selenium, or similar).
• Experience testing REST APIs (Postman or similar tools).
• Basic understanding of gRPC is a plus.
• Experience working with databases (PostgreSQL, MongoDB).
• Understanding of message-based or event-driven systems.
• Confident use of Git and Git-based workflows.
• Familiarity with CI/CD pipelines.
• Understanding of Agile / Kanban methodologies.
• Ability to analyze test results and clearly document issues.
• Strong communication skills, able to collaborate effectively across teams in both English and Ukrainian.

Nice to Have:

• Experience with integration testing in microservice architectures.
• Basic knowledge of Docker and containerized environments.
• Familiarity with cloud platforms (GCP or similar).
• Basic Linux command-line skills.
• Experience with monitoring or logs analysis (e.g. Kibana, Grafana).
• Basic understanding of gRPC-based services.

We Offer:

• Flexible Start: Set your own comfortable working hours that accommodate your individual needs.
• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.

About Us

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

What We’re Looking For

We are looking for a highly skilled and experienced Senior Business Analyst to join our product and development team. In this role, you will act as a key link between business stakeholders and the engineering team, ensuring that business needs are clearly translated into functional requirements. You will play a crucial role in shaping and improving our hotel booking platform by analyzing business processes, identifying opportunities for optimization, and helping deliver scalable product solutions.

Responsibilities:

• Gather, analyze, and document business requirements from stakeholders;
• Translate business needs into clear functional and technical specifications for development teams;
• Work closely with Product Managers, Developers, and QA to ensure accurate implementation of requirements;
• Analyze existing business processes and identify opportunities for optimization and automation;
• Create and maintain documentation including business requirements, user stories, workflows, and process diagrams;
• Participate in product planning, feature definition, and backlog refinement;
• Support the development lifecycle by clarifying requirements and ensuring alignment between business goals and delivered solutions;

• Monitor product performance and suggest data-driven improvements.

   

Requirements:

• 5+ years of experience as a Business Analyst in software development environments;
• Strong experience in gathering and documenting business and functional requirements;
• Experience working with complex digital products or platforms;
• Solid understanding of software development lifecycle (SDLC) and Agile methodologies;
• Experience creating user stories, acceptance criteria, process flows, and product documentation;
• Ability to work closely with technical teams and understand system architecture and integrations;
• Strong analytical and problem-solving skills;
• Excellent communication and stakeholder management skills;
• Experience working with tools such as Jira, Confluence, or similar;
• Upper-Intermediate or higher level of English.
   

What We Offer:

• Flexible Start: Set your own comfortable working hours that accommodate your individual needs.
• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.

• 
  The Software Engineer role at Tricentis provides a unique opportunity to work on an impressive
  technology landscape, involving many of the most popular tools and cloud platforms of today. You
  will get a chance to utilize your expertise and imagination, while we work together to power our
  market-leading product platform with next-generation technologies.
  NeoLoad helps enterprises test at scale — think Black Friday traffic, mission-critical banking
  systems, global SaaS platforms. Our customers depend on us to ensure their applications won't fail
  when millions of users hit them simultaneously. You will work with our Prague and Gemenos
  engineering teams across product streams that span AI-powered testing capabilities, enterprise
  integrations, and full-stack product development.

• Responsibilities:

  What You'll Actually Do
  • Own the full software development lifecycle: requirements analysis, implementation, testing,
  and maintenance — with a particular focus on performance, scalability, and security.
  • Design and build features using latest technologies and best practices — from React-based
  UIs that make complex performance data understandable, to robust Java 21 backend
  services.
  • Work directly with Product and UX from discovery through delivery. Push back, propose
  better solutions, and own outcomes — not just output.
  • Work across the NeoLoad product and platform — from core test execution engines to the
  UIs that make complex performance data understandable for enterprise users.
  • Work with open-source and enterprise-grade databases and cloud platforms, contributing to
  distributed, event-driven SaaS architecture.
  • Run code reviews and share knowledge openly across the team.
  • Participate in production incident response — investigate, troubleshoot, and contribute to
  post-incident reviews to prevent recurrence.

• Mandatory Skills Description:

  - 5+ years overall working as a Software Developer on a similar technology stack
  - 3+ years of experience with FrontEnd (TypeScript/React)
  - 3+ years of experience with BackEnd (Java and Spring or similar framework)
  - 2+ years of experience with SaaS applications, API and microservices development
  - Deep understanding of HTML/CSS/JS fundamentals and when to reach for which tool.
  - Hands-on experience with cloud platforms (AWS, Azure, or GCP) and application security fundamentals.
  - Experience with both relational databases (MSSQL, PostgreSQL, MySQL) and NoSQL (MongoDB, Cassandra, DynamoDB).

• Nice-to-Have Skills Description:

  - Strong familiarity with build pipelines, CI/CD, and frontend/backend tooling.

• Languages:
  • English: B2 Upper Intermediate