Jobs at Djinni

We are looking for a Python Developer to join our team and work on the development of new modules for an existing product, integrations with international delivery services and payment systems, and improvement of core system logic and algorithms.

Requirements

• 3+ years of commercial experience with Python and Flask
• Experience with Celery for background task processing
• Experience with Selenium/WebDriver or Playwright
• Solid experience working with PostgreSQL in production projects
• Experience with AWS cloud services (e.g., Aurora, ECS) and data storages
• Confident Git usage
• Written English sufficient for work communication

• Ability to work effectively in a team environment

   

Will be a plus

• Experience with Amazon Redshift
• Experience working with delivery and payment APIs (DHL, FedEx, USPS, EML)

• Experience in projects where the front-end is built with React.js

   

Responsibilities

• Development of new modules and features for the existing product
• Integration with payment systems and international delivery services
• Improvement and optimization of system algorithms and business logic
• Participation in architecture and technical decisions

Odd Systems is a defense technology company, founded in 2023 and headquartered in Kyiv, Ukraine, which specializes in the development and manufacturing of thermal cameras and FPV drones. It was founded by a group of entrepreneurs, engineers, operators and FPV enthusiasts with former experience at a number of international tech companies, including Petcube, a global leader in pet cameras and software. The company’s products, including thermal cameras Kurbas-256 and Kurbas-640; FPV drones Stus-7, Lupynis-10, Horska-12, and others, are named after prominent figures of “Executed Renaissance” and "The Sixtiers"— Ukrainian intellectuals of the XX century prosecuted and executed by the Soviet regime. The company has offices in the US, EU, and Ukraine and is on a mission to increase the defensive capabilities of the Free World.

We are looking for a systematic and structured professional to take over the administrative, technical and compliance-driven day-to-day operations of the employee lifecycle. Your mission is to make HR operations accurate, fast, and where possible — automated. You will be the driver who transforms the daily flow of manual tasks into a finely-tuned operational engine.

The Fourth Law / TFL / Четвертий Закон is an autonomous robotics company focused on solving massively scalable autonomy for defensive FPV drones. The company has offices in the US, EU and Ukraine and is on a mission to increase the defensive capabilities of the Free World. Its name is a reference to Isaac Asimov’s three laws of robotics, and the search for an enigmatic Fourth Law.

Tech Stack: Google Workspace, PeopleForce, Jira, Vchasno, Slack.

Responsibilities:

1. Employee Lifecycle Management

• Overseeing and maintaining onboarding, offboarding and contractual changes processes
• Curate and structure the HR Knowledge Base on internal policies and flows to be a single “source of truth.”

2. Data & HRIS Management

• Maintaining HR Information Systems (HRIS) data accuracy and integrity, running audits and generating reports on key HR Metrics.

3. Payroll & Benefits Administration

• Ensuring 100% data sync between the HRIS (PeopleForce) and Accounting for monthly payroll (salaries, bonuses, overtimes, paid leaves).
• Implementing automated reporting for employee expenses.
• Managing benefits providers (medical insurance, etc.) and employee coordination upon enrollment.

4. Process Optimization & Automation

• Build and maintain automated triggers for Preboarding, Onboarding, and Offboarding across PeopleForce and Jira.
• Automate the provisioning of hardware and software accounts via integrated ticketing systems.
• Architect the end-to-end routing of documents in Vchasno, including automated reminder sequences for signatories.
• Regularly audit our HR tech stack to identify bottlenecks and implement new features or integrations (e.g., Slack bots for FAQ).

Who You Are

• The Architect: You have 2-4 years of experience in People Ops, with at least 1 year focused specifically on HRIS administration and process optimization in middle-size companies.
• The Automation Expert: You know how to make different software “talk” to each other.
• Systems Mindset: Experience with HRIS (PeopleForce/BambooHR) and Task Trackers (Jira/Asana) is a must.
• Soft Skills: Exceptional organizational skills, accuracy, attention to detail, and a proactive “problem-solver” attitude.
• The Data Lover: You believe that if a task is repeated three times, it should be automated.

Why This Role?

This is not just an administrative role. You will have the autonomy to build and improve processes, implement new tools, and directly influence the operational efficiency of a growing company.

Benefits:

• Mentorship and continuous support;
• Clear career growth path in HR;
• Market salary;
• Hybrid work format;
• 24 paid days off per year.

Company overview:
 

Graphio.ai stops revenue loss before it happens by detecting broken handoffs between teams.
 

We analyze API-enabled metadata from your existing systems to automatically identify when Sales, Customer Success, Legal, Finance, Product, and Operations are misaligned - before deals stall, renewals fail, or contracts slip.
 

No workflow changes. Fast rollout in less than 2 days.

AI learns what successful execution looks like in your company and alerts you to dangerous deviations in real time.

We’ve built and scaled before: the team behind Graphio.ai previously built upSWOT, a B2B platform adopted by hundreds of financial institutions, which was later acquired by Uptiq.  We’re applying those lessons in execution, delivery, and scale to Graphio.ai.

Supported by senior leaders from Experian, Mastercard, Lattice, BambooHR, Altrata, SAP, JackHenry, FIS, Pfizer, Workday, Customertimes, and more (graphio.ai/investors).

Position Overview:

We are looking for a Junior/Middle Backend Developer to help build and maintain the backend services that power Graphio.ai’s workflow intelligence product.

In this role, you will work on C# / .NET–based APIs and backend services that support customer onboarding (workspace setup and invites), system integrations, metadata ingestion and processing, and generation of user-facing outputs such as weekly/monthly reports and alerts.

You will join a small team where shipping, reliability, and clean engineering practices matter. This is a role for someone who wants to grow fast by working on real production systems, with support from senior engineers and clear technical direction.

Key Responsibilities:

• Build and maintain backend services and REST APIs using C# / .NET (ASP.NET Core) that powers core Graphio.ai flows: workspace setup, user access, system integrations, metadata ingestion, reporting, and alert delivery.
• Write clean, maintainable code and follow team standards; contribute to refactoring and long-term code health when needed.
• Work on ingestion and processing of metadata (events, entities, timestamps, identifiers) used for workflow intelligence and reporting.
• Design and implement asynchronous and event-driven processes using RabbitMQ (queues, background jobs, retries, idempotency).
• Improve API reliability and performance: clear contracts, consistent error handling, pagination, and rate limiting.
• Work with databases:
  • MongoDB for operational and metadata storage,
  • ClickHouse for analytics, aggregations, and reporting workloads.
• Write and optimize queries, design schemas and indexes, participate in migrations, and help ensure data integrity and consistency.
• Implement authentication, authorization, and secure-by-default practices (permissions, tenant boundaries, safe handling of sensitive data).
• Write unit and integration tests; participate in code reviews and apply feedback quickly.
• Monitor and troubleshoot services in production: use logs, metrics, and tracing; contribute to root-cause fixes.
• Document backend services and APIs: how they work, how to run locally, and how to debug common issues.
• Contribute to engineering workflows: Git-based collaboration, containerized development (Docker), and CI/CD practices.
• Collaborate with Product, Frontend, and Engineering peers to deliver features in small, shippable increments in a remote environment.

Required Qualifications:

• 1–2 years of backend development experience (or equivalent production experience through projects).
• Strong knowledge of C# and .NET (ASP.NET Core, Web API).
• Experience building REST APIs, including authentication, authorization, error handling, pagination, and versioning.
• Hands-on experience with MongoDB: schema design, indexes, aggregations, and query optimization.
• Understanding of analytical databases; experience with or willingness to learn ClickHouse (aggregations, partitioning, performance tuning).
• Experience with message queues and background processing; RabbitMQ is a strong plus.
• Understanding of asynchronous processing, eventual consistency, and retry mechanisms.
• Knowledge of secure engineering basics (auth, permissions, data protection).
• Comfortable working in a remote team: clear written communication, ownership of tasks, and predictable delivery.

Nice to Have:

• Experience building event-driven architectures and data pipelines.
• Experience working with large datasets and performance optimization.
• Familiarity with observability tools (logging, metrics, tracing).
• Startup experience or proven ability to move fast without heavy process.
• Experience with Kubernetes or cloud platforms (AWS, GCP, Azure).

What we offer:

• A practical growth role on real backend services used by customers, with clear feedback and mentorship from senior engineers.
• Work on meaningful product flows: metadata processing, workflow intelligence outputs, and reporting/alerts.
• A startup environment with low bureaucracy and fast iteration - you ship, learn, and improve quickly.
• Remote-friendly team with a simple setup and high trust.
• Competitive compensation (based on level) and growth opportunities as the team scales.

Company Operating Requirements:

At Graphio.ai we run a high-ownership, mission-driven team with clear operating rules. Please read these carefully before applying:

• LinkedIn profile is required (company policy). Employees are required to keep a current LinkedIn profile that shows their Graphio.ai position and is linked to the official Graphio.ai company page (company logo visible on the profile). Profile standards are provided during onboarding.
• Synchronized team vacations. The team takes coordinated time off four times per year to keep planning aligned and reduce context switching. Dates are announced in advance.
• Startup constraints. Vacation timing may be restricted during critical company periods. We plan time off as a team and communicate constraints early.
• Relocation readiness. Team members may reside in Ukraine, but must be prepared to relocate with their families to Europe or the United States if the company requests it and it becomes legally possible. Any relocation would be discussed in advance.
• Non-standard schedule. The role requires flexibility to collaborate across time zones. This may occasionally include early/late meetings depending on customer and team needs.
• Zero slow offboarding. We run lean and fast. When the fit isn’t there, we act quickly: employment may be ended within a day and access is removed immediately.

Application requirement: short intro video (required):

Please include a short self-introduction video (2–5 minutes). You can add the link directly to your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar).

• No need for a polished production, a simple smartphone recording is perfectly fine.
• This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
• In the video, please cover:
  • Who you are and 2–3 measurable outcomes you delivered in recent roles
  • Why you are applying for this role at Graphio.ai
  • Why you are leaving or have left your previous role
  • Your view on how a high-ownership startup team should operate (pace, ownership, communication, and work-life balance expectations)
• Applications without the video may not be reviewed.

Final note:

Graphio.ai is not a 9-to-5 corporate environment. We move fast, operate with high ownership, and expect proactive execution without micromanagement. Graphio.ai is a strong fit for people who actively seek challenges for personal growth - especially those who want to build their own company one day and see this as a place to learn how high-performing startups execute.

We are looking for a Lead Generation Specialist to find and contact potential startup clients in the US and Europe.

Your responsibilities:

• Find relevant startups, products, Identify decision-makers (Founder, CTO, Head of Engineering)
• Send personalized outreach messages (LinkedIn + email)
• Start conversations and book intro calls
• Pass qualified leads and booked calls to the founder
• You are not responsible for closing deals or handling contracts.

• Your main goal is to generate qualified booked meetings.

   

Requirements:

• Experience with B2B outreach
• Strong written English
• Ability to research companies (funding, hiring, tech focus)
• Ability to write personalized messages (no mass spam)
• Organized and consistent with daily outreach

• Basic understanding of tech/startups (SaaS, backend, AI)

   

Expected Results:

• Steady flow of relevant leads
• 15–25 booked intro calls per month  
• Proper tracking of outreach and responses in CRM

If you can consistently generate qualified meetings with real decision-makers, we’ll build something big together.

About the Role 

The Customer Support Lead is responsible for leading the intake, validation, prioritization, and resolution tracking of all incoming customer support tickets related to bugs, system errors, and user questions. 

This role ensures that customer-reported issues are properly documented, reproducible, prioritized by business criticality, and efficiently transferred to the development team. The position acts as the operational bridge between Customers and Engineering, ensuring high-quality issue handling and transparent communication. 

The role does not own feature requests or roadmap prioritization. 

Key Responsibilities 

Ticket Intake & Validation 

• Review all incoming customer tickets (bug reports, technical issues, “how-to” questions). 
• Ensure tickets contain sufficient information to identify and reproduce the issue. 
• Reproduce reported bugs when possible. 
• Request missing information from customers when required. 
• Reject or reclassify invalid or non-reproducible tickets. 

Prioritization & Classification 

• Classify tickets based on severity and urgency (e.g., Critical / Major / Minor). 
• Assess business impact (single user vs. multi-region issue). 
• Detect and escalate critical incidents immediately. 
• Group duplicate or related tickets into consolidated requests. 
• Ensure clear and structured documentation before sending to development. 

Engineering Coordination 

• Transfer validated tickets to the development team. 
• Provide clear reproduction steps and technical context. 
• Clarify engineering questions related to customer cases. 
• Monitor progress of bug fixes. 
• Ensure tickets are updated and statuses reflect real progress. 

Incident & Escalation Management 

• Communicate critical issues to relevant stakeholders (Product, Engineering Leads, Business Owners). 
• Support structured incident handling when needed. 
• Ensure customers receive timely updates on high-impact issues. 
• Maintain visibility of open high-priority cases. 

Process Governance & Quality Control 

• Maintain high standards for ticket quality and documentation. 
• Define and improve ticket handling workflows. 
• Establish and maintain severity classification standards. 
• Track recurring issue patterns. 
• Identify systemic quality problems and suggest preventive actions. 

What This Role Does NOT Own 

• Feature request prioritization 
• Product roadmap decisions 
• Commercial or customer success targets 
• Development team management 

Required Skills and Qualifications 

Experience 

• 5+ years in SaaS support, technical support, or platform operations 
• Experience working closely with engineering teams 
• Experience handling bug triage and reproduction 
• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, etc.) 

Skills 

• Strong analytical and problem-solving skills 
• Ability to reproduce technical issues 
• Clear written communication 
• Structured thinking and prioritization capability 
• High attention to detail 

• Calm and organized under pressure 

   

Nice to Have 

• Experience with APIs, logs, data structures 
• Experience in digital agriculture / farm management systems 
• Understanding of incident management processes (ITIL-style helpful but not required) 

Key KPIs 

You may want to define measurable targets such as: 

• % of tickets validated before sending to dev 
• Time to first response 
• Time to reproduction 
• Time to severity classification 
• Reduction of duplicate tickets 
• SLA compliance rate 
• Stakeholder satisfaction (internal + external) 

 The Company Offers 

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.  
• Annual performance bonus scheme.  
• Career growth opportunities.  
• An environment where you need to seek and implement unique solutions.  
• Training and development programs.  
• Young and dynamic team with a friendly and open culture.  
• Health and life insurance for employees and your family members.  
• 32 working days of paid annual leave and sick leave. 

We are looking for a strong operational Support Agent who understands that customer support is not just “answering chats”, but a structured function that directly impacts retention and revenue.

Your Zone of Impact 

You will: 

• Handle player inquiries via chat and email (account, payments, bonuses, KYC, technical issues) 

• Work within clear SLA and quality standards • Escalate cases with structured context and proper documentation 

• Track patterns in player requests and flag recurring issues 

• Follow internal processes and contribute to their improvement

We are looking for someone who: 

• Has hands-on iGaming support experience (B2C, Tier 1 markets preferred) 

• Clearly understands: what SLA, AHT, CSAT mean how support impacts retention how escalation flow works 

• Can explain their previous responsibilities with specific examples and metrics 

• Understands how team collaboration works 

• Is comfortable working within structured processes and KPIs • Speaks fluent English (additional languages are a plus) 

• Can work shifts if required

What We Offer:

• Remote work
• Flexible schedule
• Paid vacation and sick leave
• Stable workload in a growing product

Who are we looking for?

We are looking for an "independent fighting unit" who is ready to join our Team and start working together on our projects.

Tasks?

Your tasks will focus on the skills and expectations listed below and the use of new approaches and technologies.

Why did the job open?

We want to invite a new specialist to the company's staff due to the increase in the number of projects and the opening of a branch.

We are looking for a candidate with:

•  Upper-intermediate or higher level of English;

•  Strong consulting and communication skills, capable of presenting and explaining complex technical topics to both business executives and technical teams;

•  Over 2 years of experience in Dynamics 365 CRM/Customer Engagement (Sales) implementation;

•  Experience in other CE applications (such as Customer Service, Field Service, Marketing) is a plus;

•  Familiarity with Power Platform LowCode/NoCode development (Dataverse tables, simple workflows/cloud flows, BPF, forms, business rules, security role configuration);

•  Basic experience with Power BI & Power Query is an advantage;

•  Certifications in Dynamics 365, Azure, or Power Platform are a plus.

Key responsibilities:

•  Participate in workshops with customers and business analysts to gather requirements;

•  Consult clients on Power Platform implementation and best practices;

•  Design and build low-code/no-code components on Power Platform or enhance existing solutions;

•  Collaborate with Project Management to ensure project stays within scope, budget, and timeline;

•  Participate in User Acceptance Testing;

•  Provide technical and functional support to customers after solution go-live;

•  Contribute to marketing and pre-sales activities.

About Us:

We are a growing B2B tech agency. We already have a high-level Lead Gen Strategist building our outreach "Playbook." Now, we need a smart, autonomous, and detail-oriented Lead Generation Specialist to execute it.

The Role:

You will be the "hands" on the keyboard. We will provide the strategy, the target audience, and the messaging frameworks. Your job is to research the right prospects, personalize the outreach, send the messages on LinkedIn and Upwork, and manage the inbox to book meetings.

Your Responsibilities:

•   Prospecting: Find decision-makers (CEOs, CTOs, Founders) that fit our exact Ideal Customer Profile.
•   Personalization: Write highly customized first lines/icebreakers based on their profile or company news. (No lazy copy-pasting)
•   Execution: Send proposals on Upwork and manage LinkedIn outreach campaigns.
•   Inbox Management: Reply to interested prospects promptly and get them to book a call.
•   Tracking: Log your daily numbers (messages sent, replies, calls booked) in our tracker.

Requirements:

•   Excellent written English (you must sound like a native professional).
•   Highly autonomous. You don't need someone watching your screen to get the work done.
•   Experience with LinkedIn Sales Navigator and Upwork.
•   High attention to detail.

Compensation:

We offer a reliable hourly rate PLUS a performance bonus for every Qualified Call you book. If you are good at this, you will make great money.

How to Apply (CRITICAL):

To prove you have good English and attention to detail, you MUST include a link to a 1-minute Loom video or audio recording introducing yourself.
 

Also, answer this question in your proposal: If you are reaching out to the CTO of a software company, what is one thing you would look for on their LinkedIn profile to write a personalized first sentence?

(Proposals without a video/audio link will be automatically declined).

ML/CV engineer

We’re looking for a passionate Machine Learning / Computer Vision Engineer to join our team.

As a member of our team, you will participate in research & development of solutions in the field of computer vision, document understanding using cutting-edge machine learning approaches. The position will involve different aspects of R&D including initial research, analysis, prototyping and development. By joining our team you’ll be able to affect Ukrainian Deftech area innovations and contribute to important today’s military products.

Responsibilities:

• Research and development of Image Processing algorithms including CV algorithms
• Research and prototyping of detection and tracking algorithms using ML and CV
• Work with data collection and analysis in order to improve efficiency of ML/CV dependent algorithms

Job Qualification:

• 2 years of commercial experience with Python
• Demonstrated hands-on experience with TensorFlow, PyTorch
• Practical Experience with Machine Learning, including designing, training, fine-tuning of ML models, and integrating machine learning systems into production environments related to Computer Vision, Document Understanding
• Experience with Object Tracking area using ML/CV
• Experience with vision transformer, vision encoder-decoder architectures
• Strong analytical and communication skills

Will be a plus:

• Experience in Miltech development
• Experience with code performance optimization
• Master’s or Bachelor’s degree in computer science, math, statistics, or related field
• Experience in C/C++ 

Working Conditions:

• official employment 
• offline work for growing deftech company (remote is also option but mostly offline)
• military exemption

C++ Software engineer

We are looking for an experienced C++ Software Engineer with strong background in Image Processing to take part in innovative Deftech projects targeted at devices, which will be commercialized for the miltech use. The development process will involve cutting-edge and state-of-the-art technologies, critical thinking, ability to influence and shape the end product.

Responsibilities:

• Research and development of Image Processing algorithms including CV algorithms
• Design, develop and maintain lightweight, efficient C++ inference code for the developed algorithms
• Proactively identify and address performance bottlenecks and memory issues
• Dealing with video processing such as encoding/decoding for platforms like Raspberry PI, IMX etc

Job Qualification:

• Bachelor’s/Master’s degree in Software Engineering or a related field
• 3+ years of professional experience in C++ software development
• Strong background in algorithms
• Experience in image or video processing algorithms development
• Familiarity with software development process and SW lifecycles
• Experienced with Linux

Will be a plus:

• Experience in Miltech development
• Experience with code performance optimization
• Experience with CV tracking algorithms 
• Python for prototyping and/or ML/CV scripts development
• Experience with OpenCV or similar libraries

Working Conditions:

• official employment 
• offline work for growing Deftech company (remote is also option but mostly offline)
• draft exemption

meaningful results that actually matter

Description
We are a forward-thinking software development company, known for our proprietary core platform and its integral components — Sportsbook, CRM, Risk Management, Antifraud, Bonus Engine, and Retail Software Suite.
Join our team to be part of pioneering solutions that not only streamline the work of thousands of employees in every department but also significantly boost profits and elevate product quality.
Your role with us is a key part of a team shaping the future of software solutions in an impactful and dynamic environment.

Requirements
 

• 5+ years of experience in Frontend and/or Mobile development
• 2+ years of experience as an Engineering Manager, Tech Lead, or Team Lead
• Strong production experience with:
  • React.js (modern React, Hooks, component-driven architecture)
  • Flutter for iOS and Android applications
• Solid understanding of software architecture patterns:
  • Clean Architecture
  • MVVM
  • Feature-based / modular architecture
• Experience with state management:
  • React: Redux, Context API
  • Flutter: Bloc, Riverpod, Provider (or similar)
• Experience integrating REST APIs and/or GraphQL
• Experience with CI/CD pipelines for mobile and web applications
• Strong understanding of performance optimization
• Strong understanding of testing strategies (unit, integration, e2e)
• Experience conducting code reviews and enforcing engineering standards
• Experience working in Agile environments (Scrum/Kanban)
• Sprint planning, estimation, and delivery ownership
• Understanding of SDLC and release management processes
   

Responsibilities
 

• Lead and manage Frontend and Mobile engineering teams
• Define and drive technical vision for frontend/mobile platforms
• Mentor engineers and support career growth
• Conduct regular 1:1 meetings and performance reviews
• Participate in hiring and team scaling initiatives
• Own frontend and mobile architecture decisions
• Drive technical strategy and evaluate trade-offs
• Ensure high code quality and engineering best practices
• Establish and maintain development standards
• Oversee application performance and reliability
   

Nice to have
 

• Experience with Micro-frontend architecture
• Analytics integrations
• Knowledge of accessibility standards
• Performance profiling and monitoring tools experience

Working conditions
 

• Vacation: 22 working days per year.
• Sick leave: 5 paid days per year 100% paid without medical certificate
• Sick leave: 10 days per year 100% paid with medical certificate
• Benefit cafeteria personal limit for health support
   

We would be happy to see you in our team!

We are looking for a Payment Operations Specialist to support and maintain the company’s payment infrastructure and operational financial processes.

This role is for someone who understands how online payment systems, banking procedures, and account verification processes work. The key goal is to ensure operational stability, timely execution of payments, and proper coordination with financial partners.

You will be responsible for maintaining payment accounts, monitoring their status, ensuring compliance with verification procedures, and executing payments according to the approved schedule.

What You Will Do

• Maintain operational infrastructure for payment activities
• Work with payment system and banking accounts
• Handle and monitor verification procedures
• Track account statuses and respond to operational limitations
• Ensure timely fund transfers and allocation
• Prepare and follow payment schedules
• Monitor account balances and liquidity
• Execute payments according to plan
• Communicate with financial partners and counterparties
• Support internal operational finance processes

Area of Responsibility

• Stability of payment operations
• No critical operational disruptions
• Timely execution of financial obligations
• Proper handling of verification procedures
• Operational risk minimization

We Expect From You

• Experience working with online payments, banks, or fintech services
• Understanding of risk-control logic in payment systems
• High level of attention to detail and accuracy
• Ability to follow established procedures and guidelines
• Calm reaction to operational limitations or account restrictions
• Strong organizational skills and operational discipline

Why you’ll feel comfortable with us

• Clear expectations.
• Real impact on outcomes and metrics.
• Opportunity to grow expertise in fintech and payment systems.
• A sensible team that values quality and accountability.

We are looking for a Financial Controller / Financial Analyst who will take full ownership of the company’s financial flows and build a transparent management accounting system.

This is not a classical bookkeeping role. It is an operational finance role focused on understanding money movement logic, commission structures, margins, and how every transaction impacts the company’s financial result.

You will work with all financial flows, reconcile transactions, build reporting structures, identify discrepancies, calculate profitability, and provide the owner with a clear real-time picture of where the business earns and where it loses money.

What You Will Do

• Maintain records of all incoming and outgoing transactions
• Control transfers between accounts, wallets, and counterparties
• Perform regular reconciliations
• Identify and investigate unrecorded transactions
• Calculate commissions (both % and absolute value)
• Prepare monthly P&L reports by business direction
• Break down expenses and profitability
• Build management reports and dashboards
• Calculate margins and cashback economics
• Monitor client processing flows
• Build and structure financial tracking tables
• Perform internal anti-fraud transaction checks
• Potentially take over part of operational finance tasks

Area of Responsibility

• Full transparency of financial flows
• Accuracy of management reporting
• No missing transactions
• Commission and expense control
• Financial security
• Clear real-time profit/loss visibility

We Expect From You

• 3+ years in financial analytics / controlling
• Advanced Excel / Google Sheets
• Strong understanding of P&L and cash flow
• Experience in transaction reconciliation
• Exceptional attention to detail
• Structured thinking
• High level of financial reliability

Why you’ll feel comfortable with us

• Clear expectations.
• Real impact on outcomes and metrics.
• Opportunity to grow expertise in fintech and payment systems.
• A sensible team that values quality and accountability.

The Opportunity

We’re looking for a Chargeback Lead who does more than just "process claims." We need a strategist who can navigate the entire dispute lifecycle, from deep-dive investigations to high-stakes bank escalations.

In this role, you won’t just be following a script. You’ll be the person taking ownership of our case strategies, talking directly to banks about account freezes, and researching how chargeback frameworks operate as we break into new global markets. You’ll combine operational grit with the big-picture thinking needed to set the standards for our entire chargeback function.

What Your Day-to-Day Will Look Like

• Case Ownership: You’ll independently manage your own portfolio, selecting and analyzing transactions to build airtight, strategically positioned evidence packages.
• Bank Relations: You’ll be our voice with banking partners, handling sensitive communications regarding frozen funds, account restrictions, and complex appeals.
• Market Research: As we expand, you’ll dive into the regulations and banking practices of new geographies to ensure our dispute framework is ready for prime time.
• Process Evolution: We want you to find the friction. You’ll develop internal workflows, refine case preparation standards, and leverage AI tools to make our operations faster and smarter.
• Collaboration: You’ll work closely with Accounting, and Tech teams to ensure our financial recovery efforts are seamless.
• Mentorship: As the function grows, you’ll have the chance to guide and mentor junior team members, shaping the future of the team.

What We’re Looking For

• Experience: You have at least 3 years under your belt in chargebacks, disputes, or payment operations.
• Communication: Your written English is sharp and professional. You know how to talk to banks in a way that gets results.
• Strategic Mindset: You don’t just see data; you see the logic behind chargeback requirements and know how to handle high-risk escalations.
• Tech-Savvy: You’re comfortable with spreadsheets and internal systems, and you’re genuinely excited about using AI to enhance your workflow.

• Ownership: You’re someone who takes initiative. You don’t wait for a manual; you help write it.

   

Why You’ll Love Working With Us 

We value accountability over bureaucracy. Here, you’ll have real influence over our financial outcomes and the freedom to shape your own processes. You’ll be exposed to complex international fintech environments where your decisions actually move the needle. If you're looking for a place where "smart decision-making" is more than just a buzzword, you'll fit right in.

We at Performa HR are excited to find a top-notch professional for one of our clients. We are currently looking for an experienced CRM Manager to join an international iGaming company.
 

About the Company:
Our client is an international iGaming business with a team of approximately 110 specialists, developing five successful white-label products for the global market. All products are stable and have proven successful in Tier-1 GEOs.
 

Responsibilities:

• Launching and optimizing CRM campaigns across Email, Push, SMS, and In-app channels (using Customer.io).
• Setting up automated communication flows such as welcome, retention, and reactivation campaigns.
• Segmenting the user base based on behavior, activity, GEO, and VIP status.
• Conducting and analyzing A/B tests to improve campaign performance.
• Monitoring key CRM metrics across the funnel: Open Rate (OR), Click-Through Rate (CTR), Conversion Rate (CR), Retention Rate (RR), Daily Contribution (DC), Net Gaming Revenue (NGR), Retention, and Lifetime Value (LTV).
• Analyzing competitors’ CRM activities.
• Preparing reports on campaign performance and effectiveness.
   

Requirements:

• 2-3+ years of experience as a CRM Manager in the iGaming industry.
• Hands-on experience with CRM/ESP platforms (Customer.io or similar).
• Strong understanding of automated and triggered communications.
• Confident working with analytics and CRM metrics.
• Experience with A/B testing and segmentation.
• Basic HTML/CSS and SQL skills are a plus.