Jobs at Djinni

Проєкт комерційних закупівель компанії E-Tender запрошує в свою Команду Full Stack Developer`а, яка/ий підсилить технічну команду та працюватиме над  розвитком платформи комерційних закупівель.

 Requirements: 

• 2+ years experience 
• C#; .NET Framework; 
• ASP.NET MVC + Web API; 
• Entity Framework; 
• MS SQL Server + SQL Profiler; 
• Message queues(Preffered RabbitMQ Masstransit); 
• Elasticsearch; 
• Angular 2+; 
• Angular centralized state management / ReactiveX / NgRx / RxJS; 
• Git; 
• Javascript/TypeScript + DOM; 
• HTML, CSS, SASS; 
• Experience with Jira or other project management systems, use Time Tracker. 

Responsibilities: 

• Implementation of new features of company projects in a timely and professional manner; 
• Close cooperation with project team members; 
• Use Jira, Time tracker; 
• Perform other related duties as required; 
• Front end/back end 50/50. 

HR Manager

24PLAY is a Ukrainian GameDev company developing and publishing mobile games since 2019. We’ve launched dozens of popular titles and reached 100M+ players worldwide. Alongside our own games, we provide top-quality outsourcing - art, development, and full-cycle production for global studios, our partners include some of the biggest names in the industry, such as Ubisoft, Papaya, SayGames, Estoty, Supersonic, and many others.

We’re growing and looking for a hands-on HR Manager to strengthen people operations in our comfortable Kyiv office (Beresteyska).
 

Main Responsibilities:

• Monitor HR processes and prepare regular reports (HR and Recruitment metrics).
• Own employee lifecycle: onboarding/offboarding, probation tracking, adaptation, 1:1s, assessment.
• Shape and scale corporate culture, engagement, and internal communications.
• Design and roll out HR initiatives (HR policy development, people engagement, wellbeing etc.).
• Plan HR budgets, track expenses, and optimize contracts.
• Build and maintain HR policies and process documentation; ensure accurate document flow.
• Coordinate greetings and gifts for birthdays/work anniversaries; manage recognition programs.
• Administer sick leave, time off, and vacation requests; maintain records.
• Plan and host team events.
   

From candidates for this position we expect:

• Experience as HR in IT for at least 1 year.
• Fluency in the Ukrainian language.
• English B1+
• Confident user of MS Office, Google Drive/Workspace, Slack etc.
• Organized, empathetic, proactive; excellent communication skills.
• A love of games will be a plus!
   

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.
• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees.
   

We look forward to receiving your application!

UX/UI Designer (Salesforce Experience Cloud)

We are a Salesforce consulting company delivering CRM and Experience Cloud solutions for US and EU clients.
We’re looking for a UX/UI Designer to join us on a project basis and support Experience Cloud initiatives.

About the role

We need a designer who understands how Salesforce works and can design user-friendly, scalable interfaces within the platform’s capabilities.
This role requires real Experience Cloud exposure — not just generic SaaS design.

Responsibilities

• Design UX/UI for Salesforce Experience Cloud portals
• Create user flows, wireframes, and high-fidelity mockups
• Improve and simplify CRM-driven user journeys
• Work closely with Salesforce Developers, Architects, and PMs
• Ensure designs align with Lightning Design System and platform constraints

Requirements

• 1+ year of commercial UX/UI experience
• Proven experience with Salesforce
• Hands-on experience with Salesforce Experience Cloud
• Portfolio with real Salesforce case studies
• Ability to balance usability and technical feasibility

Important

When applying, please share links to your Salesforce case studies and portfolio.
Applications without relevant Salesforce examples will not be considered.

DRESSX is a leading company in the field of digital fashion and Generative AI. We create innovative solutions that transform the fashion industry using cutting-edge technology. We are currently looking for an experienced specialist in Computer Vision and Generative AI to help us develop new products and improve existing solutions.

This role sits at the intersection of tech, product, and enterprise clients.

What You’ll Do

• Lead integration of DRESSX products with enterprise brands
• Coordinate technical onboarding from contract to go-live
• Work with client tech teams on API setup and system alignment
• Test integrations and ensure quality before launch
• Identify issues and translate them into clear tasks for the dev team
• Improve and structure integration and onboarding processes

What We’re Looking For

• Experience working with B2B / enterprise clients
• Experience integrating SaaS or tech products
• Solid understanding of REST APIs (integration level, not deep coding)
• Basic backend understanding
• Experience testing web products
• Strong communication and project coordination skills

Nice to have:

• Experience in fashion, retail, or digital products
• Experience in AI or creative tech
• Background as Integration Manager / Technical Account Manager / Implementation Manager

Who You Are

• Able to translate between business and technical teams
• Structured and process-oriented
• Comfortable working with large international brands
• Ownership-driven and detail-oriented

What We Offer

• Remote full-time role
• Work with global brands
• Fast-growing international company
• High-impact position with real ownership

24PLAY is a product company from Ukraine that has been developing and publishing mobile games since 2019.

We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Blitzkrieg Assault, Street Dude, and more.

We are currently looking for a 3D Artist for Creatives (Playable Ads) to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Key responsibilities:

• Create and optimize 2D/3D assets for playable ads.
• Build scenes with lighting, shadows, and materials.
• Add and adjust VFX (particles, effects) for web platforms.
• Export assets from Unity or make them from scratch.
• Work with devs, artists, and marketing to deliver ready creatives.

Our ideal candidate:

• 1+ year in games or playable ads.
• Strong skills in asset creation and optimization.
• Confident in Blender: topology, UVs, geometry.
• Able to set up lighting and materials.
• Experience with VFX systems.
• Basics of art: composition, color, perspective, stylization.
• English: Intermediate+.

Nice to have:

• Experience in Unity.
• Skills in VFX for web.
• Simple animations in engines.
• Understanding of game marketing.

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.
• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees.

24PLAY is a product company from Ukraine that has been developing and publishing mobile games since 2019. We are a team of professionals who have launched dozens of popular games and gained over 100 million satisfied players worldwide. Our games include Zombiepunk, Bliezkrieg Assault, Street Dude, and more.

We are currently looking for a Playable Ads Developer to share our core company values:

• Creativity: We actively encourage and embrace each other’s ideas, transforming them into reality through collaboration and innovative thinking.
• Integrity: We commit to providing honest feedback and realistically assessing situations, fostering a culture of trust and transparency.
• Productivity: We strive to optimize our workflows to achieve the best possible results in the shortest timeframe, ensuring efficiency and effectiveness in our operations.
• Uncompromising Quality: Our commitment to excellence drives us to prioritize the quality of our work above all else, ensuring that we consistently deliver outstanding results.
• Healthy Lifestyle: We advocate for a healthy lifestyle and stand against harmful habits, promoting well-being and balance within our team.

We are looking for a professional for the role that requires:

• Full-time job;
• Office-based in Kyiv.

Main responsibilities:

• Create 2D and 3D playable ads and creatives to promote mobile games
• Develop gameplay mechanics, game logic, animations, and visual effects

Our ideal candidate:

• 0,5+ years of experience working with JavaScript
• Experience building web applications or games using 3D graphics libraries (Three.js, Babylon.js, etc.) or experience with 2D JavaScript libraries such as PixiJS or similar
• Experience with JavaScript physics libraries (Ammo.js, Cannon.js, or similar)
• Solid understanding of 2D/3D math (vectors, matrices, dot/cross product)

Nice to have:

• Experience working with MRAID and understanding of ad network technical requirements for playables
• Experience creating games on any technology/platform (Unity, Flash, etc.)

Why join our team?

• Fully Legal: Official employment in full compliance with Ukrainian labor legislation, including paid vacation (24 days) and sick leave (unlimited).
• Professional Team: A high-performing group of skilled individuals committed to excellence.
• No Overtime: We prioritize a healthy work-life balance, with no overtime required.
• Stable Payments: No payment delays since the foundation of the company.
• Bonus System: A unique reward system designed to motivate employees by aligning their performance with the company’s financial goals.
• Professional Development: Access to mentorship programs and our internal library for continuous growth.
• Events: Enjoy board games, masterclasses, corporate events, sports activities, and free English classes.
• Comfortable Workspace: A modern office in Kyiv featuring a spacious lounge, fully-equipped kitchen, sports zone, cinema, and complimentary spa facilities for employees.
• 35-Hour Work Week: Reduced working hours as a benefit for experienced employees.

We are looking for Data Analyst. Product: sweepstakes casino, US. 

What you’ll be working on:

• Build a visualized reporting system for an online social casino project, which will consist of the following basic reports: Financial P&L, Unit Economics, Product KPIs, Retention/Cohort Report, Marketing ROMI/ROI Report with predictions, and Conversion Funnel Report.
• Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches.
• Support the creation of reporting and insights dashboards across the organization.
• Proactively identify opportunities to improve the product experience.
• Communicate insights and recommendations to key stakeholders.
   

What we expect from you:

• 2+ years of experience in data analysis or data science.
• Experience with databases.
• Proficiency with technologies such as SQL, Tableau, Power BI, Data Studio, and Python.
• Ability to work with spreadsheets (at least basic knowledge of Excel).
• Knowledge of at least one programming language.
• Analytical mindset.

• English proficiency: at least B1 (preferably B2).

  
  Interview process:

• 1: HR Interview — ~40 min
• 2: Technical Interview — up to 1 hour
• 3: Reference Check
• 4: Offer
   

We create a global IoT product with an open-source ecosystem that has already gathered over 20k stars on GitHub. Our platform allows companies to connect devices, collect and analyze data in real-time, manage equipment, and visualize information across various sectors - from smart cities to energy and agriculture. 

We are looking for a Sales Manager who is ready to turn the success of our technology into strategic partnerships by working with large companies around the world.

Responsibilities

• Work with warm leads, helping clients understand the product's value and bringing deals to a successful close.
• Build long-term relationships with current clients and system integrators.
• Present our software, explaining complex technical solutions in simple language adapted to the client's needs.
• Collaborate with development, support, and marketing teams to achieve common results.
• Manage correspondence and meetings where it is critical to feel the "tone of voice" or show empathy.

Requirements

• 1+ year in B2B sales (SaaS, Software, or IoT is a plus).
• English level B2 and higher (ability to freely conduct negotiations and correspondence).
• Understanding of the full sales cycle.
• Experience with CRM systems.
• Strong negotiation skills.

Our ideal candidate possesses the following competencies

• Autonomy – the ability to effectively plan and perform work without constant supervision, seek solutions independently, and adapt to new challenges.
• Responsibility – the ability to take full responsibility for the result of one's work.
• Mature/Constructive Communication – the ability to build effective interaction based on respect, express opinions without aggression, and feel the client's "tone of voice" (empathy).
• Simplicity – the ability to simplify complex things.

What We Offer

• Work on a global product (open-source IoT, over 20k GitHub stars).
• Clear tasks and team support.
• Career growth and regular reviews.
• Medical insurance or compensation program.
• 17 vacation days and 10 sick leaves.
• Corporate English classes.
• Comfortable office in Kyiv (Podil) + flexible schedule.

We search for a “willing to learn” person who wants to learn and develop enterprise-level web applications/web sites.

-At least 1 year of experience as a .NET developer.

-Experience with ASP.NET MVC, ASP.NET Core — you need to know what is an abstract class;

-Knowledge about modern features of C#

-Good knowledge of ASP.NET Core 5.0.

-Good understanding of Entity Framework Core, SQL Server (complex queries, stored procedures)

-Working experience in client-side development: HTML5/CSS3, Vue.JS or React

-Understanding of how JS works and the ability to code vanilla JS or understood jQuery legacy code.

We offer:

-Senior team;

-Regular review;

-Long-term employment;

-Challenging projects;

-Certifications;

Responsibilities:

-Code review.

-Functionality improvements to an existing solution

-Increasing system stability, testability, maintainability, and security

LenGreo is a full-cycle digital marketing & development company. We’re currently building a new social-media-driven platform — a creator–fan ecosystem similar in spirit to modern content-sharing networks, with the ability for fans to support creators financially.

We’re looking for a Senior Full-Stack / Tech Lead who can define the technical vision and lead the build of the platform from the ground up.
 

Why this role matters:

We’re designing a high-traffic, content-heavy platform with real-time and media-rich functionality. The system must be architected from day one for scalability, reliability, security, and fast iteration.

As a Senior Full-Stack / Tech Lead, you will make the core architectural and infrastructure decisions that shape how the product is built, launched, and scaled.
 

What you’ll do:

• Define and own the overall technical architecture and system design of the platform.
• Lead technical strategy and architectural decisions across frontend, backend, database, and infrastructure layers.
• Design scalable, secure, and maintainable architecture suitable for high content volume and growing traffic.
• Collaborate closely with Product, Business Analyst, Designer, and Project Manager to translate requirements into technical solutions.
• Lead technical planning for MVP and future scaling stages.
• Select and validate frameworks, tools, and third-party services.
• Prepare realistic development estimations based on approved requirements and designs.
• Own technical delivery within agreed scope and assumptions.
• Establish development standards, architecture patterns, and code quality practices.
• Guide developers, review implementations, and support team growth.
• Design and oversee CI/CD pipelines and deployment workflows.
• Lead infrastructure and environment setup for a project starting from scratch.
   

Core technology stack:

• Frontend: Next.js
• Backend: NestJS (Node.js, TypeScript)
• Database: PostgreSQL
• Storage: S3-compatible object storage"
   

Required expertise:

• Strong production experience with Next.js frontend applications.
• Strong backend architecture experience with NestJS and Node.js.
• Proven experience designing and launching complex platforms from scratch.
• Experience architecting systems for content-heavy and high-traffic applications.
• Strong experience with PostgreSQL schema and performance design.
• Experience integrating S3 or S3-compatible storage for media-heavy platforms.
• Experience designing API architecture and service boundaries.
• Experience setting up CI/CD pipelines, automated builds, and deployment processes.
• Experience with cloud infrastructure and environment setup.
• Proven experience making architecture decisions balancing MVP speed and long-term scalability.
• Experience integrating multiple third-party services and providers.
• Solid experience with technical estimations and delivery ownership.
• Strong product and systems thinking.
   

Nice to have:

• Experience with high-load distributed systems.
• Experience with media processing and delivery pipelines.
• Experience with CDNs and caching strategies.
• Experience with real-time systems (chat, notifications, streaming).
• Experience with multi-provider payment integrations.
• Experience with user-generated content platforms.
   

Engagement format

• Full-time, remote
• Long-term collaboration anticipated.|
   

We look forward to hearing from you!

Job Description

We're excited if you have:
- 4+ years of commercial data engineering/analytics experience
- Good culture fit and excellent team player
- Strong level knowledge of Python
- Strong knowledge of SQL
- Experience with ETL/ELT and Reverse ETL (Hightouch preferred)
- Experience with Data warehouse systems (e.g. Snowflake)
- Experience with CDP and Analytics systems
- Strong English, both verbal (video meetings online) and written (requirements, descriptions, blueprints).
- BS or MS degree in Computer Science or equivalent

It is a plus if you have:
- Experience with analytics: Tableau, Power BI, DOMO

Job Responsibilities

What you'll be doing
- Work in the team working under agile software engineering (analysis, architecture, technical design, task planning, coding, PR reviews, maintenance, etc.) framework
- Build & maintain data engineering pipelines in the media domain space
- Work with APIs, webhooks, and batch processes
- Design and optimize data schemas, queries, storage, processing costs (e.g. in Snowflake)
- Clean and enrich data using SQL-based transformations
- Set up data validation checks, implement data observability, manage PII
- Sync data across various systems
- Document data pipelines, transformations, best practises
- Collaborate with Product, Engineering Managers, Analytics and Data engineering teams in to build and enhance the data pipelines

Department/Project Description

Development, refactoring, and maintenance of data and analytics pipelines for an international broadcasting company headquartered in New York, US. The company owns several television channels/brands, developed state-of-the-art TV streaming applications for Android TV, Android Mobile, Apple TV, and Fire TV platforms, and wants to improve its data processing.

ArtPix 3D is a leading provider of Personalized 3D Crystals. We preserve sentimental photos in high-quality crystal with the latest subsurface laser engraving technology. Our products make unique presents for special occasions and excellent corporate awards and gifts.

ArtPix 3D is a leading product company specializing in developing its own software solutions for ERP systems and e-commerce projects.

ArtPix 3D is seeking a UI/UX Designer/Product Designer to join us! The UI/UX Designer will work closely with the CEO, UI/UX Designers, Business Analysts, developers, and marketing team. This role includes product-centric interaction and interface design and interactive prototypes, responsible for creating and communicating concepts, implementing strategies, building/maintaining design systems and developing interactive customer flows and experiences. The UI/UX Designer will work on visual design initiatives that adhere to design principles and overall consistency.

Required skills:

• 3+ years of experience in interface design development.
• 3+ years of experience in D2C eCommerce.
• UX design development (UX research, UX writing, Wireframing, Interactive design (create more accurate layouts based on wireframing).
• Basic HTML, CSS, and Javascript skills, Analytics skills).
• UI design development.
• Visual communication (working with layouts, colors, fonts, icons, and other visual elements).
• Building a design system.
• Expertise in eCommerce (sales funnels, main KPIs, how web page elements influence KPIs).
• Confident understanding of modern trends in the development of D2C & B2B websites.
• High level of knowledge of Figma, Adobe XD, Adobe Photoshop, and Adobe Illustrator skills.
• Excellent communication and time management skills.
• Good organizational skills.
• Teamwork.
• Good analytical and decision-making skills.
• Analyzing user feedback and activity.
• Assisting with content development.
• Conducting competitor and customer analysis.
• Attention to detail.
• English: Upper-Intermediate.

Will be a plus:

• Baymard’s UX Research Methodology.

Responsibilities:

• Planning and managing all stages of the design projects.
• Assigning tasks and reviewing the work of Designers.
• Consulting with teams to understand their goals.
• Explaining user research results to stakeholders.
• Developing personas and usage scenarios.
• Conducting usability testing.
• Creating wireframes, storyboards, sitemaps and screen flows.
• Creating product prototypes.
• Driving creativity & technology within the team.
• Mentoring team members.

We offer:

• Decent financial reward.
• Remote work.
• Work in a young, friendly team with interesting tasks.
• An environment in which you will continuously develop and reach new heights.
• Opportunity for career and professional growth.
• Paid vacation, holidays, and sick leaves.
• English classes compensation.
• Schedule 5/2, flexible.

Important
Please note that the selection process includes a mandatory test assignment.

Company description

ArtPix 3D is an IT product company that has been developing its own product since 2017.

ArtPix 3D proves innovative mementos by combining glass laser photo engraving technology and imagination.

Our offices are based in Chicago, USA, and Ukraine.

Our mission is to provide our clients with high-quality and excellent products worldwide, making it possible to make the perfect gift for your friends, family, and business partners, which they will love and will last forever.

We’re not just a business that offers efficient service and an amazing product but we’re also people. Our team comprises engineers, QAs, designers, managers, and analysts, but we all have one common objective: to make your experience at ArtPix 3D the best it can be.

We are looking for our team’s best people and specialists to achieve this.

We`re looking for a UI/UX Designer and invite you to join us!

About the Role

We’re looking for a talented Full-Stack Engineer with solid experience in .NET (6+) and Vue.js (2/3) to join a dynamic team and contribute to the development of scalable web applications. This is a hands-on role where you'll be working across the entire stack, building intuitive interfaces and robust backend services.

You’ll collaborate closely with the client’s internal team to design and implement clean, efficient solutions that meet technical and business requirements.

Your Responsibilities

Develop, optimize, and maintain full-stack web applications using .NET 6+, Vue.js 2/3, MediaTR, and EF Core.

Participate in system design, architecture discussions, and code reviews.

Work with REST APIs and implement features using CQS, event-based patterns, and clean coding practices.

Ensure performance, scalability, and maintainability of the application.

Take part in testing, debugging, and delivering high-quality releases.

Share innovative ideas and stay updated with emerging technologies.

What We’re Looking For

3+ years of hands-on experience with .NET 6+ and Vue.js.

Strong knowledge of Web API, CQS, MediaTR, and event-driven architectures.

Proficiency in HTML, CSS, and TypeScript.

Ability to work independently and as part of a team in an agile environment.

Excellent communication skills and fluent English (both spoken and written).

EU or UK residency (must be legally eligible to work as a contractor).

What We Offer

Flexible working hours.

Fully remote collaboration.

Competitive rate based on experience.

We are looking for an AI-First Full-Stack Engineer: Golang Backend, Svelte (or any other frontend technology) Frontend. We don’t need coders, we need engineers who build features end-to-end using Claude Code.

Key highlights:

• AI coding experience (mandatory!): experience with Claude Code — #1 priority, or other agentic coding tools. Claude Code is what is used on the project
• Full-Stack Engineer with 5+ years of experience. We also consider really strong candidates with 4 years of experience
• Backend experience with Go is a primary requirement; frontend experience comes secondary.
• Svelte is the preferred frontend technology for this project, but candidates with other frontend experience are considered as well.
• Strong proficiency in English (Strong Upper-intermediate level or Advanced)
• Full-time
• Fully remote
• Start: ASAP, ideally, but can be discussed
• Long-term project

What you’ll actually do:

• Own features end-to-end: from specs to deployment to fixing bugs
• Use Claude Code to generate SvelteKit frontend and Golang backend code
• Review AI output for quality and architectural fit
• Fix bugs to learn our codebase, then rapidly build new features
• Make quick decisions on what to build vs buy vs generate with AI
• Talk to customers when they report issues and ship fixes the same day

Our stack:

• Frontend: SvelteKit, turbo monorepo, Vercel
• Backend: Golang monorepo
• AI: Claude Code (mandatory), other agentic coding tools

Products you will build:

• API: platform features, tooling, multi-agent system, etc.
• UIs: internal UIs, B2B dashboards, B2C web apps

You must have:

• Ownership mentality with a strive for elegantly simple, high-quality solutions
• Strive for max quality — you test your own work thoroughly since we have no QA team, everything you ship MUST work
• Product mindset — you care about WHY we’re building something
• Proven experience using Claude Code or similar agentic AI (Cursor, Windsurf)
• Strong SvelteKit and Golang experience — you’ll review AI’s code in these, and you must understand how it works
• Broad architectural knowledge of building modern full-stack applications
• Excellent spoken English and a good internet connection for daily video calls

You are a great fit if you:

• Get frustrated when development takes weeks instead of days
• You think in features and architecture, and not single lines of code
• Can spot subtle bugs in AI-generated code quickly
• You ship fast, but always verify it actually works
• Have shipped real products that customers actually use
• Think “how can AI build this?” as your first instinct

Red flags (don’t apply if):

• You’ve never used Claude Code or similar AI coding tools
• You’re a perfectionist who loves to code
• You need detailed specs before starting
• You see AI as a threat rather than leverage

Role Purpose

Lead and manage relationships with VIP clients to maximize engagement, satisfaction, and revenue. Deliver a personalized and high-touch experience for VIP players, driving activation, reactivation, retention, and revenue growth through strategic account management and tailored offers. Collaborate across departments to enhance VIP programs, promotions, and overall player lifetime value (LTV).
 

Trial Period Goals (First 3 Months)

• Build and optimize VIP account management processes to increase LTV of current VIP clients.
• Familiarize with current VIP management processes, CRM systems, internal knowledge bases, and VIP-specific protocols.
• Develop VIP playbooks and account management procedures.
• Establish infrastructure & reporting for VIP activities.
• Achieve KPI targets:
  • VIP first response time ≤ 30 seconds
  • VIP satisfaction score ≥ 8/10
  • VIP retention rate ≥ 85%
  • Reactivation of ≥ 30% dormant VIP users
  • Bonus / deposit growth per VIP portfolio

Key Responsibilities

• Manage VIP accounts through personalized communication via WhatsApp, phone, email, live chat or video calls.
• Drive activation and reactivation of VIP clients through proactive outreach, including outbound calls and tailored offers.
• Sell and manage VIP bonuses and promotions to maximize deposits, wagering, and engagement.
• Handle incoming VIP inquiries, requests, and escalations efficiently, ensuring high satisfaction levels.
• Monitor and analyze VIP KPIs, including retention, churn, deposits, wagering, LTV, and engagement metrics.
• Develop and implement VIP account management procedures, tiered service levels, and outreach strategies.
• Collaborate with Product, Marketing, CRM, and Risk teams on VIP programs, campaigns, and feedback.
• Provide regular reporting on VIP metrics, including activation, reactivation, retention, satisfaction, bonus effectiveness, and revenue contribution.
• Maintain VIP performance metrics within targets and continuously improve processes.

Required Experience & Skills

• Proven experience in VIP or high-value client management, preferably in iGaming, casinos, or related sectors.
• Native Spanish and fluent English (oral and written).
• Excellent interpersonal and communication skills.
• Strong relationship-building and account management skills.
• Ability to analyze KPIs and customer data to drive VIP engagement and revenue growth.
• Familiarity with CRM tools, chat software (e.g., Zendesk, Intercom, Freshdesk) is a plus.
• High level of organization and multitasking in a fast-paced environment.
   

Schedule:
5 day shift system – 5 days on / 2 days off
Tuesday - Saturday 3 pm - 12 am
+ Availability for calls with Management at 11 am once a Week

Format: remote