Jobs at Djinni

About GenAI Works

GenAI Works is the world’s largest AI community. We help people and businesses discover, learn, and grow in an AI-enabled world.

Our platform connects millions of AI-curious minds through LinkedIn, newsletters, education products, and community-driven content. Email and inbound marketing are among our most important growth channels, and we are now investing in building a strong, revenue-focused inbound engine.

We are looking for a Sales/Email Marketing Manager to take full ownership of our email ecosystem and outbound/inbound marketing operations, from strategy and execution to automation, HubSpot, and revenue impact.

Role Overview

This is a high-ownership, hands-on role at the intersection of email marketing, inbound content, and revenue operations.

You will own email strategy and lifecycle execution while building scalable inbound/outbound and marketing automation systems. You will work closely with Sales, RevOps, Content, and Design to ensure inbound leads are qualified, activated, and converted into revenue.

This role is ideal for someone who is structured, proactive, revenue-minded, and confident using AI tools in daily workflows.

Key ResponsibilitiesEmail Marketing & Lifecycle

• Own and execute the full email marketing strategy: newsletters, lifecycle campaigns, nurture flows, re-engagement, product and community updates
• Segment audiences and optimize for opens, replies, meetings, and lead-to-sales conversion
• Establish a consistent, structured email cadence across all key segments
• Use AI tools to improve personalization, automation, and campaign efficiency
   

Inbound & Revenue Marketing

• Build and scale SEO-driven inbound content focused on high-intent, revenue keywords
• Create and optimize blog posts, landing pages, lead magnets, and solution / comparison pages
• Activate and monetize the contact database through lifecycle-based automation
• Align with Sales on lead qualification, handoff, and sales-readiness signals
• The main goal is to bring leads to sales team
   

HubSpot & Marketing Operations

• Own HubSpot CRM and Marketing Hub setup, including:
• Lifecycle stages, properties, lead scoring
• Workflows, lists, and marketing automation
• Data hygiene and CRM structure
• Support and plan CRM migrations when needed
• Track and report on outbound/inbound leads, pipeline, and revenue contribution
   

     Cross-functional Collaboration

• Create clear briefs for content and design teams to ensure quality and consistency at scale
• Manage campaign calendars and execution timelines
• Continuously improve processes and marketing operations

     Requirements

• 4+ years of experience in B2B inbound/outbound, email, or revenue marketing
• Strong hands-on experience with email marketing and automation
• Proven ability to generate leads through SEO-driven content
• Solid experience with HubSpot Marketing Hub
• Revenue-focused mindset with a strong understanding of funnels and conversions

• Confidence using AI tools for content, optimization, and automation
   

  Personal Qualities

• Self-starter comfortable working autonomously
• Highly organized with strong attention to detail
• Proactive problem-solver who takes ownership
• Clear communicator, comfortable working cross-functionally
• Curious, adaptable, and excited to work in a fast-moving AI environment
  
  What Success Looks Like in the First 90 Days
• A structured and consistent email cadence across all key segments
• Live lifecycle and nurture campaigns supporting inbound revenue
• Clean, scalable HubSpot setup with clear lead management processes
• Improved collaboration with content and sales teams
• Clear visibility into how inbound and email contribute to pipeline and revenue
  
  Why Join GenAI Works?
• Work with the world’s largest AI community
• Direct impact on company growth and revenue
• Collaborate with leading AI brands, experts, and thought leaders
• Competitive compensation, equity options, and a dynamic environment
• Opportunity to build next-generation marketing systems powered by AI

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

What we expect from the candidate:

• Experience in development using the Python programming language is required.
• Knowledge of frameworks such as Django and DRF is necessary.
• Understanding of the fundamental principles of object-oriented programming is essential.
• Proficiency in working with databases such as MySQL and PostgreSQL is important.
• Experience with version control systems like Git is mandatory.
• The candidate must demonstrate seriousness and the ability to collaborate effectively both in a team and independently.

What we offer:

• free study in our Corporate English Academy
• growth and development opportunities for young developers even if you have no commercial experience
• regular salary review (after the completion of each contract)
• provision of Apple equipment
• comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee, pastries).
• timely payment of salaries.
• corporate events, teambuildings, etc.

• working on projects side by side with Senior developers, which will give you the opportunity to learn and develop.

   

  Feel free to contact us now; this could be the beginning of our collaboration! We will respond promptly upon receiving your resume.

We are looking for a motivated and detail-oriented Junior Finance Operations Specialist to join our finance team. 

This role is a great opportunity for a recent graduate or early-career professional who wants to build a strong foundation in finance and accounting, gain hands-on experience with reporting and analysis, and grow in a dynamic, international environment.

This is a hybrid position requiring office attendance in Lviv three times a week.

Requirements:
 

• University degree in Finance, Accounting, or Economics;
• Good command of MS Excel or Google Sheets;
• Strong analytical mindset;
• Fast learner with a willingness to develop in finance and accounting;
• High level of attention to detail and a responsible attitude to work;
• Excellent organizational and time-management skills;
• Intermediate level of English;
• Relevant work experience is a plus, but not required.

Key Responsibilities:
 

• Support the preparation of management reports, budgets, and forecasts.
• Maintain and update financial models, reports, and operational budgets.
• Prepare data for internal financial and management reporting and assist with analytical materials for management reviews.
• Prepare and maintain primary accounting documentation (invoices, acts, contracts, supporting documents).
• Support tax declarations and regulatory reporting.
• Assist with payments processing, accruals, compensations, and payroll-related calculations.
• Manage settlements and documentation with Ukrainian and international contractors.

Main benefits:
 

• Flexible working hours;
• 25 paid days off and 10 sick/medical leaves;
• Additional paid days off for personal events like marriage and childbirth;
• Maternity/Paternity leaves;
• Medical insurance;
• Discount program;
• Self-development budget per year;
• Referral bonuses;
• Corporate events and gifts;
• Learning events and mentorship opportunities;
• Speaking Clubs;
• PE accounting and support.

NICE Systems, is looking for a Senior QAA Engineer. It`s our long-term partner from Israeli hi-tech domain, architect and deliver top-notch software solutions that empowers organizations to capture, analyze and apply insights from both structured and unstructured Big Data. If you are looking for technology challenges, prefer to follow Agile routines and ready to explore new professional horizons, this opportunity is for you.

Join NICE Systems, the worldwide leading provider of software solutions in real time insights and analytics from both structured and unstructured Big Data.

RESPONSIBILITIES

• Design and maintain reliable automation frameworks and tools that support functional, regression, and end‑to‑end testing.
• Build high‑quality automated test suites and ensure they align with business requirements and engineering standards.
• Drive and contribute to QA improvement activities, including automation strategy, test coverage expansion, defect‑reduction initiatives, and enhancements to overall product quality.
• Develop automated tests to support consistent quality across all components.
• Troubleshoot automation issues, improve existing scripts and pipelines, and support ongoing maintenance.
• Collaborate with developers, QA, product, and DevOps teams to ensure automation supports overall system architecture and workflows.

SKILLS

• 5+ years experience working with a variety of different automated testing techniques, test-driven development strategies.
• Strong hands-on experience in test automation for enterprise grade software applications using Playwright, Selenium and TestNG.
• Strong programming skills in Java and JavaScript.
• Experience with AI‑assisted development tools (GitHub Copilot, ChatGPT, Claude, or similar) and the ability to integrate generative AI into the automation lifecycle for script generation, debugging, and optimization.
• Hands-on experience with API Integration testing using Postman / RestAssured.
• Hand-on experience with the design and execution of test plans and test cases for complex server applications.
• Experience with testing public cloud infrastructures and technologies, preferably AWS.
• BS/MS degree in Computer Science, Engineering or a related subject.
• Upper-intermediate level of English.

WE OFFER

• Work in a creative friendly environment using cutting-edge technologies.
• Work-life balance and flexible schedule.
• Competitive compensation with focus on your expectations; annual salary review.
• 24-day paid vacation and 100% paid sick leave.
• Financial support and legal support for individual entrepreneurs from our side.
• Professional, language and soft skills trainings.
• Health insurance coverage: individual and family, Fitness plan.

Responsibilities:

‌

• Design, develop and optimize Large Language Models for various NLP tasks such as text generation, summarization, translation, and question-answering
• Conduct research and experiments to push the boundaries of LLM capabilities and performance
• Collaborate with cross-functional teams (engineering, product, research) to integrate LLMs into product offerings
• Develop tools, pipelines and infrastructure to streamline LLM training, deployment and monitoring
• Analyze and interpret model outputs, investigate errors/anomalies, and implement strategies to improve accuracy
• Stay current with the latest advancements in LLMs, NLP and machine learning research
• Communicate complex technical concepts to both technical and non-technical stakeholders

Requirements:

‌

• MS or PhD degree in Computer Science, Data Science, AI, or a related quantitative field
• 4+ years of hands-on experience developing and working with deep learning models, especially in NLP/LLMs
• Expert knowledge of Python, PyTorch, TensorFlow, and common deep learning libraries
• Strong understanding of language models, attention mechanisms, transformers, sequence-to-sequence modeling
• Experience training and fine-tuning large language models
• Proficiency in model deployment, optimization, scaling and serving
• Excellent problem-solving, analytical and quantitative abilities
• Strong communication skills to present technical information clearly
• Ability to work collaboratively in a team environment
• Fluency in Ukrainian and English

Preferred:

• Research experience in LLMs, NLP, machine learning
• Experience working with multi-modal data (text, image, audio)
• Knowledge of cloud platforms like AWS, GCP for model training
• Understanding of MLOps and production ML workflows
• Background in information retrieval, knowledge graphs, reasoning

🧠 Who we’re looking for
 

We are looking for a senior Python engineer who is ready to take technical ownership and act as the main technical leader of the project. This is not a pure management role — you will actively code, design architecture, and lead the engineering direction of the company.
 

You will be the strongest technical specialist in the team and a key decision-maker in how the product is built.

• 5+ years of professional Python development experience (backend + production systems)

• 1+ year in a technical leadership role (Tech Lead / Architect / Senior Engineer leading projects)

• Experience building system architecture from scratch

• Hands-on experience with AI/ML systems (LLMs, NLP, agents, or ML pipelines)

• Startup experience or strong motivation to work in an early-stage environment

• Readiness to take responsibility as the main technical authority in the project

• Experience leading developers and organizing engineering processes

• Ability to combine deep coding work with leadership and decision-making

• Experience with cloud infrastructure, APIs, databases, and scalable backend systems

• English B1+ (comfortable discussing technical topics with US clients)

• Willingness to occasionally join late calls due to US partners
 

⭐ Big plus

• Experience building AI products from early stage

• RAG systems, vector databases, agent frameworks

• Voice / automation systems

• Hiring or mentoring engineers

• Desire to grow into a formal CTO role as the company scales

We are looking for an experienced DevOps Engineer to join our team and help strengthen and evolve our product infrastructure.

This position is ideal for someone who enjoys building reliable systems and continuously improving production environments.

Responsibilities:

• Deploy configure and maintain infrastructure to ensure stability scalability and performance using IaC and SaaS solutions
• Collaborate with engineering teams and stakeholders to design and deliver infrastructure improvements
• Work across on-premise and cloud environments on Linux and Windows servers
• Create and maintain clear technical documentation and operational procedures
• Provide technical leadership and guidance to internal teams
• Analyze business requirements and translate them into secure and scalable infrastructure solutions

Requirements:

• 5+ years of experience in DevOps or related roles
• Proven expertise in configuring and managing Linux servers
• Strong scripting skills with Bash and Python
• Solid experience in administering SQL databases
• Deep understanding of network architecture and information security
• Hands-on experience with monitoring tools such as Prometheus, Thanos, Grafana, and Graylog
• Extensive knowledge of Puppet, Ansible, and Terraform
• Experience in building and maintaining CI/CD pipelines
• Strong background in Kubernetes and container orchestration
• Familiarity with cloud platforms such as AWS or Alibaba Cloud
• Excellent troubleshooting and problem-solving skills
• English level – Intermediate or higher
• Ukrainian language proficiency is mandatory

Will be a plus:

• Experience with OVH Cloud and understanding of modern cloud infrastructure
• Hands-on experience with BI stack technologies including ClickHouse
• Background in data analytics and visualization tools such as Tableau Superset or Power BI
• Expertise in virtualization and containerization technologies such as Docker
• Experience with enterprise-level network architectures and server platforms
• Familiarity with networking and performance tools including CloudFlare

What we offer:

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Sprinterra is a leading provider of Acumatica development services and tech solutions. Having one of the largest in-house teams of Acumatica certified specialists (30+) with thousands of hours of experience in Acumatica we deliver top-quality services to our customers.
Requirements

Must-have

• 3+ years of Business Analyst experience on ERP / accounting / operations projects (implementation, optimization, or major enhancements).
• Strong understanding of business process mapping (Order-to-Cash, Procure-to-Pay, Record-to-Report; inventory/manufacturing a plus).
• Working knowledge of accounting fundamentals (GL, AP, AR, cash management, revenue recognition basics).
• Proven ability to write clear requirements artifacts:
  • user stories / acceptance criteria
  • functional specs
  • process flows (BPMN or similar)
  • test cases / UAT scripts
• Experience collaborating with developers and solution architects (translate business needs into functional + data requirements).
• Comfortable with data analysis:
  • Excel (advanced)
  • ability to interpret datasets, reconcile transactions, validate outcomes
• Strong stakeholder skills: run workshops, manage scope, prioritize backlog, communicate tradeoffs.
• Excellent written and verbal English.

Strongly preferred 

• Prior work with any ERP: NetSuite, Dynamics 365, SAP, Oracle, Sage, Odoo, etc.
• Familiarity with reporting concepts: dashboards, financial reporting, management reporting.
• Understanding of integrations: REST/SOAP APIs, file imports/exports, middleware concepts.
• Experience with implementation partners/VARs and client-facing delivery.

Nice-to-have (Acumatica-specific but not required)

• Acumatica experience (Financials, Distribution, Project Accounting, Construction, etc.).
• Knowledge of Acumatica concepts: Screens, GIs (Generic Inquiries), Workflows, Role-based access, Import Scenarios.
• Exposure to Acumatica customization model (high level) and release testing.

Key responsibilities 

• Become an expert in Acumatica OOTB functionality and recommend best-fit solutions before custom development.
• Lead discovery to document as-is processes, define to-be processes, and identify gaps.
• Translate business needs into efficient customization designs, focusing on simplicity, maintainability, and upgrade-safe patterns.
• Produce developer-ready specs and validate delivered functionality through UAT and regression checks.
• Maintain a structured backlog in Jira and ensure clarity of scope, priorities, and acceptance criteria.

Learning expectation

• Willingness to complete structured onboarding and become proficient in Acumatica within 60–90 days (navigation, core modules, workflows, reporting, common configuration patterns).

Project: TIONA is a digital management platform for efficient working and seamless collaboration. We provide companies with an all-in-one solution that integrates communication tools, project management, document storage, AI-powered support, and customer portals—enabling teams to work smarter, faster, and more connected.

The Role
We're looking for a Proxy Product Owner to join our cross-functional product team. You'll bridge business stakeholders and engineering, translating user needs into actionable requirements while driving data-informed product decisions. Reporting to the Head of Product and Quality, you'll collaborate closely with Product Owners, Product Designers, Product Managers, and Solution Management.

Key Responsibilities:

Product Delivery

 
Manage the product backlog: write user stories, define acceptance criteria, and prioritize work for your team
Facilitate agile ceremonies (sprint planning, refinement, reviews, retrospectives) together with a Scrum Master
Translate business requirements into clear technical specifications and tasks
Create mockups/wireframes to validate concepts before development

 
Stakeholder & Team Collaboration

 
Align cross-functional teams (engineering, UX/UI, business) on product goals and timelines for your team's zone
Support product zone roadmap planning and ensure transparency across stakeholders
Gather and analyze user feedback to drive continuous improvement

 
Analytics & Documentation

 
Define and track product KPIs and success metrics
Set up analytics for product zone from scratch
Maintain clear product documentation and communicate updates effectively
Support data-driven decision-making across the team

Requirements:

 
Must-Have

 
2+ years in product ownership, product management, or similar role
Experience managing backlogs, writing user stories, and working in agile teams
Proven ability to collaborate with cross-functional teams and align stakeholders
Analytical mindset with ability to interpret data and user behavior
Proactive problem-solver who proposes solutions independently
English: Intermediate+ level (written and spoken)
Power user of AI tools (ChatGPT, Claude, GitHub Copilot, etc.)
Familiarity with vibe coding tools (Cursor, Lovable, Vercel, Replit, etc.)
Experience in SaaS, collaboration platforms, or B2B software

 
Nice-to-Have

 
Experience setting up zone analytics from scratch (KPIs, tracking, dashboards)
German language skills (big plus!)
Background in product discovery techniques (user interviews, A/B testing, prototyping)

Stages of communication for the vacancy:

1. Dialogue with the Recruiter in a chat format (only the most important issues are discussed)

2. Online call: 30 minutes detailed discussion of the vacancy with the Recruiter

3. English level check, 10 minutes

4. Technical interview with Tech Lead and Onboarding guide (60-90 minutes)

About the Role:

We are looking for a Senior Machine Learning Engineer to lead the development, deployment, and operationalization of advanced AI and machine learning solutions across two high-impact initiatives:

• Automated Requirements Engineering Platform powered by Large Language Models (LLMs)

• Supply Chain Intelligence Platform with predictive risk scoring and demand forecasting

   

In this role, you will own the end-to-end machine learning lifecycle — from system architecture and data pipelines to model training, optimization, and production deployment. You will work at the intersection of generative AI and classical machine learning, delivering models that are not only accurate, but also robust, explainable, and production-ready.

The environment follows a structured Sprint Zero → Stage Gate delivery model and operates under strict defense-grade security and compliance requirements, making this role ideal for engineers who value engineering rigor and real-world impact.

👉 Key Responsibilities:

1. LLM & NLP Pipelines

• Design and fine-tune LLM-based pipelines to parse and interpret complex regulatory and technical documentation (e.g. military standards, building codes);
• Transform unstructured natural language requirements into machine-executable formats (e.g. logic tuples, structured rules);
• Implement Retrieval-Augmented Generation (RAG) architectures for semantic search across technical documents and historical project data;

• Optimize prompt engineering strategies (few-shot learning, chain-of-thought, prompt templates) to improve domain-specific performance with minimal retraining.

   

2. Predictive & Analytical Models (Supply Chain)

• Develop time-series forecasting models for material demand, cost trends, and spend categories;
• Build risk scoring, classification, and anomaly detection models to evaluate supplier reliability and exposure (financial, operational, geopolitical);

• Design multi-objective optimization algorithms to balance cost, lead time, and risk in procurement decision-making.

   

3. MLOps & Productionization

• Containerize and deploy models using Docker and Kubernetes into secure, on-premise inference environments;
• Build reproducible training and inference pipelines using tools such as MLflow, Kubeflow, or similar;
• Optimize inference performance through quantization, distillation, and efficient model architectures;

• Implement monitoring and retraining workflows to detect model drift and ensure long-term performance in production.

   

👉 Technical Requirements:

• Python expertise and strong hands-on experience with ML frameworks: PyTorch, TensorFlow, Scikit-learn, Pandas, NumPy;
• Deep understanding of NLP and Generative AI, including transformer architectures (BERT, GPT, LLaMA);
• Experience with Hugging Face, LangChain, or similar NLP/LLM frameworks;
• Solid MLOps experience, including Docker, Kubernetes, experiment tracking, and CI/CD for ML;
• Ability to design data pipelines for structured data (SQL, tabular) and unstructured data (text, PDFs);

• Strong algorithmic thinking with experience implementing custom logic (e.g. graph traversal, optimization, geometric or rule-based computations).

   

👉 Professional Qualifications:

• 5+ years of experience in Machine Learning Engineering with production-grade deployments;
• Proven ability to adapt ML solutions to complex, highly regulated domains (e.g. defense, supply chain, construction, engineering);
• Experience working in agile delivery models, while maintaining strict engineering standards and documentation discipline;

• Strong collaboration and communication skills, with the ability to work closely with Data Scientists, Backend Engineers, and Domain Experts.

   

👉 What we offer:

📈 Professional Growth opportunities:

• Ambitious goals and interesting projects;
• Regular & transparent performance review and feedback process;

• Possibility for both vertical or horizontal growth (in case you want to try a different path).

   

😌 Comfortable Working conditions

• Flexible working hours;
• Provision of required equipment;

• Remote working model.

   

🎁 Benefits program

• 20 working days of fully paid vacation;
• Free tax reporting support by our Financial department;
• Help with individual entrepreneurs’ questions and accounting support;
• Financial support and additional days off for various occasions (e.g. marriage, childbirth, etc.).

We are building a mobile-first and web-based communication platform designed to help organizations engage employees across office and deskless environments. The product delivers updates, learning content, surveys, and feedback tools via high-performance web and mobile applications.

You will work on both the web and mobile front-end, ensuring a seamless user experience across platforms.

 

     Responsibilities:

• Develop and maintain web applications using React and mobile applications using React Native (iOS & Android)
• Build reusable, high-quality components and UI modules for both platforms
• Integrate front-end applications with backend APIs (REST / GraphQL)
• Ensure high performance, responsiveness, and consistency across web and mobile
• Collaborate with designers, product managers, and backend engineers
• Write clean, testable, and maintainable code with proper documentation
• Participate in architectural decisions and help define technology standards for web and mobile

• Optimize applications for performance and scalability

   

  Requirements:
  Must have:

• Strong experience with React (web) and React Native (mobile)
• Solid understanding of JavaScript (ES6+) and modern front-end practices
• Experience with REST/GraphQL APIs and state management (Redux, Context API, or Zustand)
• Knowledge of HTML5, CSS3, responsive design, and cross-browser compatibility
• Experience with Git and collaborative development workflows
• Understanding of mobile app lifecycle, UI/UX, and platform-specific behaviors (iOS & Android)

Nice to have:

• Experience with TypeScript
• Familiarity with native modules for iOS (Swift) or Android (Kotlin)
• Experience with CI/CD pipelines for mobile apps
• Testing experience (Jest, React Testing Library, Detox)
• Experience publishing apps to App Store and Google Play

We are looking for a detail-oriented Lead Generation Specialist to support our sales efforts by sourcing and qualifying leads via Upwork.
 

Responsibilities:

- Search and identify relevant projects on Upwork

- Analyze job postings and select suitable leads

-Prepare and submit proposals 

- Collect and structure client requirements for further processing

- Maintain and update lead tracking (CRM / spreadsheets)

- Work closely with the sales / management team
 

Requirements:

 - Experience with lead generation on Upwork

- Understanding of Upwork bidding rules and platform specifics

- English level B1+ 

- Attention to detail and good analytical skills

- Responsible and self-organized approach to work

Nice to have:

- Experience in IT or digital services

- Familiarity with CRM tools

- Previous experience in lead qualification or sales support

- Location: preferably Lviv

On behalf of our client, a leading FinTech company that manages Virtual Asset Service Providers (VASPs) and Operating across Asia, Europe, and Canada, We are hiring an experienced  Head of Risk  to join their senior leadership team.

The Role

The Head of Risk is a pivotal leadership role responsible for safeguarding Paythex's global operations across multiple jurisdictions, payment channels, and financial ecosystems. You will lead the Risk Team in managing fraud, chargebacks, payment compliance, and operational risk while driving efficiency and revenue optimization through deep data analytics and automation.

This position is ideal for professionals who want to work in real payments  — diving into the complexities of multi-MID architectures, cascading logics, acquirer performance, and cross-border risk mitigation.

Your Future Challenges

• Optimize payment flows — Analyze throughput, test new markets, and fine-tune cascades to improve global conversion rates.
• Manage acquiring networks — Work directly with international banks and PSPs to configure and launch MIDs.
• Master chargeback mechanics— Analyze disputes, friendly fraud patterns, and initiate alert/representation services.
• Automate and innovate— Design processes that enhance payment infrastructure efficiency and transparency.
• Make an impact — Every decision you make can add thousands of dollars to company revenue through better approval ratios and lower fees.

 Your Responsibilities   

 1. Risk Management & Governance

• Design, implement, and oversee Paythex's Risk Management Framework in collaboration with the CRO.
• Conduct periodic enterprise risk assessments covering operational, financial, legal, and compliance dimensions.
• Develop internal governance and escalation protocols for emerging risks and regulatory requirements.
• Ensure compliance with international financial standards, VASP obligations, and PSP regulations.

2. Fraud Prevention & Chargeback Management

• Build and maintain advanced fraud detection rules in anti-fraud systems.
• Manage chargeback alerts (Ethoca, Verifi, etc.) and representation flows with precision.
• Oversee fraud trend analysis and risk scoring logic to proactively minimize exposure.
• Collaborate with Data and BI teams to enhance automated alerting, scoring models, and dashboards.

3. Mastercard & Visa Compliance

• Ensure full adherence to Mastercard and Visa Compliance policies.
• Track and report on Fraud-to-Sales and Chargeback-to-Sales ratios to prevent merchant monitoring program violations.
• Prepare and submit remediation plans if thresholds are exceeded and manage communications with acquirers or card scheme representatives.
• Collaborate with PSPs and banks to maintain brand reputation compliance, transaction integrity, and descriptor accuracy.
• Stay current with updates to Mastercard and Visa risk programs — proactively adjusting risk rules and merchant configurations. 

4. Payment Optimization

• Monitor PSP and acquirer performance globally and adjust routing logic to improve approval rates.
• Collaborate with Finance and Tech teams to reconcile transactional data and verify processing accuracy.
• Test and integrate new payment methods to expand the company's market coverage. 

5. Leadership & Team Development

• Hire, mentor, and lead a team of risk and chargeback analysts.
• Define KPIs, conduct regular performance reviews, and provide ongoing professional training. 
• Foster a high-performance, data-driven culture that emphasizes accountability and growth. 
• Collaborate cross-functionally with Finance, Sales, and Support to maintain a unified risk strategy.

6. Reporting & Analytics

• Develop real-time dashboards with the BI team to visualize approval ratios, alerts, chargebacks, and exposure.
• Provide regular strategic reports to management outlining key risks, financial impacts, and mitigation progress.
• Identify patterns and anomalies across PSPs, brands, and affiliates, translating data into actionable strategies.

Qualification Requirements

• 3+ years  in risk management, fraud prevention, or payments analytics (Fintech experience preferred).
• Proven expertise in managing multi-PSP / multi-MID  infrastructures and chargeback processes.
• Strong analytical and quantitative skills — proficiency in Excel, Power BI tools.
• Familiarity with alert systems (Ethoca, Verifi)  and acquirer monitoring tools.
• Experience working with international PSPs and card schemes  (Visa, Mastercard, etc.).
• Excellent communication skills, capable of liaising with banks, regulators, and internal stakeholders.
• Passion for continuous learning and an investigative mindset suited to rapidly evolving fintech landscapes.
• Ability to thrive in a global team  environment with shifting priorities and tight deadlines.

We’re looking for a remote International Recruiter who knows how to find and hire top talent across borders. You’ll work with international markets, with a strong focus on Ukrainian nationals based in Europe, and help us attract the best candidates globally.

What you’ll do

• Source and hire talent across international markets in a fully remote setup
• Focus on recruiting Ukrainian nationals living in Europe and other regions
• Manage full-cycle recruitment: sourcing, interviews, offers, and onboarding
• Build strong pipelines via LinkedIn, job boards, communities, referrals, and direct search
• Partner with hiring managers remotely to define profiles and hiring priorities
• Assess candidates’ skills, motivation, and cultural fit
• Coordinate interviews across time zones and manage candidate experience
• Negotiate offers and close candidates in international markets
• Track hiring metrics and continuously improve recruitment efficiency

What we’re looking for

• 2+ years of experience in international recruitment
• Proven success hiring remotely across Europe or global markets
• Strong experience sourcing Ukrainian candidates abroad
• Advanced sourcing skills (LinkedIn, Boolean, proactive search)
• Comfortable working independently in a remote environment
• Strong communication and stakeholder management skills
• English — upper-intermediate (B2), (Ukrainian/Russian is a plus)

Nice to have

• Experience hiring for IT, sales, product, or operations roles
• Startup or fast-growing company background
• Knowledge of remote employment models and cross-border hiring basics

Playson is a B2B game provider with 13 years of experience on the market. Since 2012, we have ambitiously developed worldwide recognition in the industry. Nowadays, our main focus is on regulated European markets, and we operate in 28+ different jurisdictions. As of 2026, we are continuously working on enhancing our portfolio, encompassing best practices in order to meet the highest standards of technology, design, support and interoperability.

Due to our dynamic growth, we are looking for an experienced Support System Administrator to join our team. In this role, you will provide technical support to our employees all over the world.

Key Requirements:

• 2+ years of experience in system administration
• Experience in cloud solutions support
• Excellent communication and customer service skills
• Ability to maintain documentation and asset records
• Willingness to learn new technologies
• Experience in installation, configuration, and troubleshooting of macOS and Windows
• Knowledge of user account, group, and access management in cloud services (Google Workspace, Atlassian, GitHub, AWS)
• Basic understanding of networking technologies (DHCP, DNS, VPN, Wi-Fi, TCP/IP)
• Experience with remote access systems
• Experience working with ticketing systems
• Basic Linux skills (preferred)

• Strong verbal and written communication skills
  
  Nice to Have:
  - Experience with VPN, LDAP
  - Administration skills in Atlassian, AWS, GitHub, MDM
  - English proficiency sufficient for reading technical documentation and written communication
  - A proactive approach and clear career ambitions

  
  The importance of the role is in:

  🤝 Setting up workstations for new employees and advising them on hardware usage
  🤝 Providing remote and on-site technical support for employees
  🤝 Procuring, delivering, returning, repairing, and auditing IT equipment
  🤝 Configuring and maintaining the IT infrastructure (hardware, system software, applications)
  🤝 Managing system permissions and user accounts
  🤝 Diagnosing and resolving hardware, software, and system issues
  🤝 Preparing instructional materials and conducting employee training
  🤝 Managing software licenses
  🤝 Participating in IT projects aimed at improving user experience and implementing new technologies
  🤝 Ensuring compliance with corporate IT policies

   

  What you get in return:
  🏆We offer a competitive salary in EUR, subject to annual performance reviews

  🏆Benefit from a transparent and systematic quarterly bonus system

  🏆We offer a flexible work schedule to accommodate your needs

  🏆Choose to work remotely, providing greater flexibility and comfort

  🏆Receive comprehensive medical insurance for both you and a significant other

  🏆We provide financial support during special life events

  🏆Enjoy unlimited paid vacation leave

  🏆Take unlimited paid sick leave whenever necessary

  🏆Get reimbursement for professional courses and trainings 
  
  📌 CVs are accepted only in English.

  
  If you want to be part of our team, send us your CV! 🚀

  Looking forward to welcoming you to the iGaming world!