Jobs at Djinni

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

The role focuses on leading the team’s day-to-day performance and ensuring stable operational results. The key responsibilities include monitoring team KPIs and workload, supporting underperforming agents through coaching and performance plans, maintaining team discipline, and preparing monthly bonus calculations and regular partner reports.

The role also involves active participation in operational investigations, collaborating with partners, process development and documentation, communication of procedural changes, and collaboration with Support, VIP, QC, and L&D teams. When required, the Team Lead may support onboarding activities and conduct additional knowledge checks or blitz surveys for underperforming agents. As well as preparing weekly/monthly reports

HOW YOU WILL MAKE AN IMPACT

• Ensure the team consistently meets operational KPIs, performance targets, and quality standards.
• Actively participate in internal investigations and contribute to the development and implementation of complex operational processes and workflows.
• Communicate process, policy, and procedural changes to the team and ensure their proper implementation.
• Manage underperforming agents (below 70%) through regular coaching, constructive feedback, performance improvement plans, and progress monitoring.
• Maintain and complete the monthly internal bonus matrix based on team performance indicators.
• Prepare, maintain, and submit weekly and monthly performance reports for partners, including key operational insights and team performance analysis.
• Contribute to the development, maintenance, and improvement of the internal knowledge base, regulatory documentation, and process guidelines, both independently and in collaboration with Support and VIP departments.
• Monitor workload distribution across the team, ensuring balanced allocation of tasks and maintaining discipline, accountability, and adherence to operational standards.
• Conduct onboarding sessions for new agents when the L&D Manager is unavailable.
• Conduct performance blitzes and knowledge checks for underperforming agents, identifying knowledge gaps and areas for improvement.
• Collaborate with the QC team on the development of test questions and assessment materials.
• Support the implementation of new tools, AI-driven solutions, and automation initiatives together with the Head, with the goal of improving service quality, response times, and overall team efficiency.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Аnalytical and case-management skills: ability to work extensively with operational reports and data, dive into details, identify inconsistencies and trends, investigate complex cases, and escalate issues with all necessary context and findings.
• Proven experience in Customer Support, preferably in a Team Lead, Senior Agent, or mentoring role.
• Strong understanding of operational KPIs, performance management, and workload monitoring.
• High attention to detail and ability to identify potential operational risks or issues before they become critical.
• Ability to analyze team performance, identify underperformance, and build clear improvement plans.
• Strong ownership and accountability for team results, escalations, and operational processes.
• Good communication and leadership skills, including providing constructive feedback and handling difficult situations.
• Strong organizational and prioritization skills with the ability to manage multiple operational tasks simultaneously.
• Ability to create, improve, and maintain internal processes, procedures, reports, and documentation.
• Proactive approach to process improvement, automation, AI tools, and operational efficiency.
• Ability to collaborate effectively with cross-functional teams, including QC, L&D, VIP, Operations, Product, and Management.
• Upper-Intermediate English or higher.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We're looking for a strong Middle Frontend Developer who can think beyond a single game, at the level of the entire product portfolio. Architectural decisions, reusable components, shared pipelines: what you build affects multiple projects at once.

We're a team of people who left safe jobs to build something better. No bureaucracy, no pointless meetings — just sharp minds building games that stand out.

🧩 What you’ll do

• Build and ship slot games end-to-end — from initial prototype to production release;
• Beyond game development, participate in shaping the frontend architecture and development standards across all projects — making technical decisions, reviewing code, and sharing expertise with the team;
• Collaborate with Producers, Artists, and Backend Engineers to ensure seamless integration and optimized performance;
• Contribute to code quality through reviews and shared standards, keeping our codebases scalable, maintainable, and reusable;
• Contribute to the design and implementation of new features, UI components, and in-game effects;
• Improve our core framework, build tools, and asset pipelines;
• Profile performance and debug across platforms (desktop, mobile, WebGL) to keep games running smoothly everywhere;
• Treat knowledge as a team asset — document your work and share what you learn with the team;
• Stay curious about modern frontend technologies and trends in the iGaming ecosystem.

💎 What you bring

• 3+ years of frontend development experience, including at least 1 year building HTML5 slot games — enough to have shipped multiple titles end-to-end and learned from real production cycles;
• Strong expertise with Pixi.js and modern JavaScript / TypeScript;
• Solid understanding of OOP, asynchronous programming, and rendering performance optimization;
• Strong knowledge of Spine animations and deep understanding of asset management pipelines;
• Experience with or proficiency in Codex and WordCode is required;
• Fluency in English.

🧠 Nice to have

• Experience with game audio — Howler.js, Web Audio API, or similar;
• Experience with build automation, CI/CD pipelines, or process optimization tools;
• Familiarity with iGaming specifics: RNG logic, platform workflow, integrations.
• Experience with GLSL/WebGL shaders for custom visual effects;
• Experience with Vue 3 or other modern UI frameworks.

🎁 Benefits

• 21 vacation days + 2 extra day-offs annually;
• 12 paid sick days;
• Fully remote format - work from anywhere you feel productive;
• Flexible schedule: start your day anytime between 08:00-11:00 CET;
• Fixed budget for health insurance and gym/fitness;
• Provided all required work equipment;
• Zero bureaucracy and direct communication with founders and C-level;
• Minimal meetings, async-friendly workflow;
• Startup energy: fast motion, creativity, and tight-knit communication;
• Business trips and team meetups several times per year;
• Multiple salary payout options (flexible formats);
• …And many more perks unlocked after we hit break-even.

In Competera, we are building a place where optimal pricing decisions can be made easily. We believe that AI technologies will soon drive all challenging decisions and are capable of helping humans be better. We are now looking for a Strong Middle Data Scientist to play a key role in reshaping the way we provide our solutions.

You could be a perfect match for the position if
You want to:

• Analyze retail data to find patterns and derive insights for data-aware pricing strategies.
• Maintain, tune and improve existing models, investigate model performance issues and identify their root causes.
• Design and validate (proof-of-concept) POC for new modeling approaches, challenging existing assumptions when needed.
• Own complex SnD Data science solution implementation for new clients end-to-end: validate business requirements and data, map requirements to existing tools and functionalities, develop and evaluate models and bring the solution into production.
• Research, prototype and evaluate modelling approaches for new domains and challenging cases such as sparse demand, promotions and changing sales patterns.
• Collaborate with Data Scientists, Engineers, Product/Project Managers and domain experts to improve and bring to production new approaches of demand modeling.

You have:

• 3+ years of commercial experience in Data Science/Machine Learning or related field.
• Solid mathematical background preferably in Computer Science, Mathematics, Statistics or another quantitative field.
• Strong knowledge of statistics, classical machine learning, deep learning methods and commonly used forecasting approaches.
• Practical experience with time series forecasting methodologies.
• Proficiency in scientific Python toolkit including NumPy, pandas, scikit-learn, gradient-boosting frameworks such as CatBoost/LightGBM and either Keras/TensorFlow or PyTorch.
• Experience with statistical hypothesis testing and experimental design, including A/B testing.
• Advanced SQL skills for data manipulation and extraction.
• Strong Python skills and experience writing clean, modular, maintainable code for prototyping and performing experiments.
• English sufficient for technical discussions, documentation, and collaboration in international environment (Upper-intermediate and higher level).

Desirable requirements:

• Experience in retail, e-commerce, pricing, revenue management or marketplaces.
• Experience working with large datasets and distributed processing tools such as. Pyspark/Spark/Databricks.

​Soft skills:

• Analytical mindset and critical thinking to solve complex problems.
• Strong ownership: you take responsibility for problems end-to-end, proactively drive them forward and stay accountable for the quality and impact of the final solution
• Agile approach, with the ability to experiment and test hypotheses in a dynamic business environment.
• Business-oriented thinking, capable of translating complex models into clear business insights.
• Curiosity and a drive for continuous learning in the data domain.
• Strong team player, able to collaborate across cross-functional teams.

You’re gonna love it, and here’s why:

• Rich innovative software stack, freedom to choose the best suitable technologies.
• Remote-first ideology: freedom to operate from the home office or any suitable coworking.
• Flexible working hours (we start from 8 to 11 am) and no time tracking systems on.
• Regular performance and compensation reviews.
• Recurrent 1-1s and measurable OKRs.
• In-depth onboarding with a clear success track.
• Competera covers 70% of your training/course fee.
• 20 vacation days, 15 days off, and up to one week of paid Christmas holidays.
• 20 business days of sick leave.
• We reimburse the cost of coworking.

Drive innovations with us. Be a Competerian.

Insiders is a fast-growing IT company which employs about 200 people. Our company focused on providing innovative digital services and cutting-edge technologies to solve complex business challenges.

We are located in Lviv and currently work in an office format. For candidates from other cities, we offer relocation (an apartment located near the office, this option is free).

What we expect from the candidate:

•Solid understanding and ability to the practical application of HTML/CSS, JavaScript and TypeScript. 

•Proofed experience in Node.js with Express.js and Nest.js frameworks.

 •Knowledge of MySQL, PostgreSQL, MongoDB and Redis.

•Deep knowledge and understanding of networking - REST API standards, HTTP/HTTPS methods. 

•Solid understanding of React/Next.js. 

•Experience with Git. 

what we offer:

- free study in our Corporate English Academy

- growth and development opportunities for young developers even if you have no commercial experience

- regular salary review (after the completion of each contract)

- provision of Apple equipment

- comfortable office with all amenities not far from the center (uninterrupted internet, generator, tea and coffee, pastries).

- timely payment of salaries.

- corporate events, teambuildings, etc.

- working on projects side by side with Senior developers, which will give you the opportunity to learn and develop.

Company Description
 

Join Sigma Software as a Principal Software Engineer and help shape secure, large-scale digital platforms for Public Sector initiatives. This is a strategic senior-level role for an experienced engineering leader who can combine hands-on development, architecture expertise, technical leadership, and customer-facing communication.
 

You will work with enterprise-grade Java-based solutions, participate in presales and discovery activities, define technical strategies, and guide teams through project launch and early delivery stages.
 

We at Sigma Software create impactful solutions for global Customers and support our engineers with professional growth opportunities, mature engineering culture, and the ability to influence projects from the earliest stages.
 

CUSTOMER

Our Customers operate within Public Sector environment where security, reliability, scalability, and regulatory compliance are critical. The projects focus on building and modernizing enterprise digital services that support mission-critical operations, complex integrations, and long-term maintainability for large-scale organizations.
 

PROJECT

You will join early-stage initiatives where technical leadership plays a key role in transforming business ideas into scalable implementation strategies. The position involves participation in presales activities, tenders, discovery workshops, architecture design, estimation, and project launch support.

The projects include enterprise Java ecosystems, cloud-native infrastructure, distributed systems, secure integrations, and modernization of legacy platforms. You will work closely with Customers, Sales, Delivery, and engineering teams to establish architecture standards and ensure successful project initiation.

Responsibilities:

• Participate in presales activities, discovery sessions, technical workshops, tenders, and RFI/RFP analysis.
• Translate business requirements into scalable technical solutions and implementation strategies.
• Design enterprise-level architectures for Java-based distributed systems and microservices platforms.
• Prepare technical proposals, estimations, architecture diagrams, delivery assumptions, and implementation roadmaps.
• Define technology stack, infrastructure approach, integrations, security principles, and team composition.
• Present and defend technical solutions during Customer discussions and stakeholder meetings.
• Support Sales and Delivery teams during presales and project initiation phases.
• Lead technical project start-up activities and transform high-level concepts into actionable implementation plans.
• Establish architecture standards, engineering guidelines, and development best practices.
• Guide engineering teams during the first delivery stages and support onboarding and technical interviews.
• Conduct architecture and code reviews to ensure scalability, maintainability, and security compliance.
• Resolve complex technical challenges and mentor Senior and Lead Engineers.
• Drive technical decision-making while balancing business goals, delivery timelines, and quality expectations.

Requirements:

• 5+ years of software engineering experience with strong technical leadership responsibilities.
• Strong hands-on expertise in Java ecosystem development.
• Deep knowledge of Spring and Spring Boot.
• Strong understanding of microservices and distributed systems architecture.
• Experience designing and implementing REST APIs and event-driven systems.
• Practical experience with Kafka or similar messaging technologies.
• Experience with relational and NoSQL databases.
• Strong cloud platform experience with AWS, Azure, or GCP.
• Experience with Docker, Kubernetes, CI/CD pipelines, and infrastructure automation.
• Understanding of application security, monitoring, logging, and observability practices.
• Experience working with incomplete or ambiguous requirements and converting them into technical solutions.
• Experience participating in presales, discovery phases, solution proposals, or tender processes.
• Strong estimation and solution design skills.
• Excellent Customer-facing communication and presentation skills.
• Ability to independently drive technical initiatives and take ownership.
• Upper - Intermediate English level.

Приєднуйтесь до Sigma Software на позицію Principal Software Engineer та допомагайте створювати безпечні цифрові платформи великого масштабу для ініціатив у сфері Public Sector. Це стратегічна позиція senior-рівня для досвідченого інженерного лідера, який може поєднувати розробку, архітектурну експертизу, технічне лідерство та комунікацію з клієнтами.
 

Ви працюватимете з enterprise-рішеннями на базі Java, братимете участь у presales та discovery-активностях, визначатимете технічні стратегії та супроводжуватимете команди під час запуску проєктів і на ранніх етапах реалізації.

У Sigma Software ми створюємо значущі рішення для глобальних Клієнтів та підтримуємо наших інженерів можливостями професійного розвитку, зрілою інженерною культурою та можливістю впливати на проєкти з найперших етапів.
 

КЛІЄНТ

Наші Клієнти працюють у сфері Public Sector, де безпека, надійність, масштабованість та відповідність нормативним вимогам мають критичне значення. Проєкти зосереджені на створенні та модернізації enterprise-цифрових сервісів, які підтримують критично важливі операції, складні інтеграції та довгострокову підтримуваність для великих організацій.

ПРОЄКТ

Ви приєднаєтесь до ініціатив на ранніх етапах, де технічне лідерство відіграє ключову роль у перетворенні бізнес-ідей на масштабовані стратегії реалізації. Позиція передбачає участь у presales-активностях, тендерах, discovery-воркшопах, проєктуванні архітектури, оцінюванні та підтримці запуску проєктів.

Проєкти включають enterprise Java-екосистеми, cloud-native інфраструктуру, розподілені системи, безпечні інтеграції та модернізацію legacy-платформ. Ви тісно співпрацюватимете з Клієнтами, Sales, Delivery та інженерними командами для встановлення архітектурних стандартів та забезпечення успішного запуску проєктів.

Обов’язки:

• Брати участь у presales-активностях, discovery-сесіях, технічних воркшопах, тендерах та аналізі RFI/RFP.
• Перетворювати бізнес-вимоги на масштабовані технічні рішення та стратегії реалізації.
• Проєктувати архітектуру enterprise-рівня для розподілених систем та мікросервісних платформ на базі Java.
• Готувати технічні пропозиції, оцінки, архітектурні діаграми, припущення щодо реалізації та дорожні карти.
• Визначати технологічний стек, підхід до інфраструктури, інтеграції, принципи безпеки та склад команди.
• Презентувати та захищати технічні рішення під час обговорень із Клієнтами та зустрічей зі стейкхолдерами.
• Підтримувати Sales та Delivery команди під час presales та етапів запуску проєктів.
• Керувати технічними активностями на старті проєкту та перетворювати високорівневі концепції на практичні плани реалізації.
• Встановлювати архітектурні стандарти, інженерні рекомендації та найкращі практики розробки.
• Керувати інженерними командами на перших етапах реалізації та підтримувати онбординг і технічні інтерв’ю.
• Проводити архітектурні та code review для забезпечення масштабованості, підтримуваності та відповідності вимогам безпеки.
• Вирішувати складні технічні завдання та менторити Senior і Lead Engineers.
• Керувати процесом прийняття технічних рішень, балансуючи бізнес-цілі, терміни реалізації та очікування щодо якості.

Вимоги:

• 5+ років досвіду у software engineering із сильними обов’язками у сфері технічного лідерства.
• Сильна практична експертиза у розробці в Java-екосистемі.
• Глибокі знання Spring та Spring Boot.
• Глибоке розуміння архітектури мікросервісів та розподілених систем.
• Досвід проєктування та реалізації REST API та event-driven систем.
• Практичний досвід роботи з Kafka або аналогічними технологіями обміну повідомленнями.
• Досвід роботи з реляційними та NoSQL базами даних.
• Сильний досвід роботи з хмарними платформами AWS, Azure або GCP.
• Досвід роботи з Docker, Kubernetes, CI/CD pipeline та автоматизацією інфраструктури.
• Розуміння безпеки застосунків, моніторингу, логування та практик observability.
• Досвід роботи з неповними або неоднозначними вимогами та перетворення їх на технічні рішення.
• Досвід участі у presales, discovery-фазах, підготовці solution proposals або тендерних процесах.
• Сильні навички оцінювання та проєктування рішень.
• Відмінні навички комунікації та презентації у взаємодії з Клієнтами.
• Здатність самостійно вести технічні ініціативи та брати на себе відповідальність.
• Рівень англійської — Upper-Intermediate.

3DFrames is a product IT company specializing in the development of interactive 3D configurators for B2B clients.

We create web-based 3D solutions that help manufacturers present, configure, and sell complex products online.

We work with clients across European markets and are also developing our own SaaS platform for 3D configurators.

We are currently looking for a Junior+ Project Manager / Project Coordinator who will help coordinate the team, keep projects organized, track task delivery, and ensure smooth communication between the team and our clients.

Core Requirements
 

• 1+ year of commercial experience as a Project Coordinator, Junior Project Manager, Delivery Assistant, or in a similar role
• Basic understanding of the Software Development Life Cycle (SDLC)
• Good understanding of Agile / Scrum principles
• Experience with project and task management tools such as Jira, ClickUp, Trello, Linear, or similar
• Understanding of backlog management, sprint planning, prioritization, and task boards
• Experience creating and describing tasks for development teams
• Basic understanding of user stories and acceptance criteria
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks, priorities, and agreements simultaneously
• Strong communication skills
• B2+ English for communication with international clients

Nice to have
 

• Experience working with international clients
• Experience coordinating several projects simultaneously
• Technical background or basic understanding of web development
• Experience with 3D, WebGL, or configurator projects
• Experience working in a product or SaaS company

Responsibilities
 

• Coordinate the work of developers, 3D designers, and QA engineers
• Track task statuses and delivery in the project management system
• Maintain a clear and up-to-date backlog and task boards
• Support task planning and prioritization
• Track deadlines and proactively identify risks and blockers
• Communicate with clients regarding project status, tasks, and next steps
• Organize and conduct online meetings with the team and clients
• Prepare short status updates and progress reports
• Create, clarify, and maintain tasks for the team
• Work with user stories and acceptance criteria
• Keep project documentation up to date
• Support sprint planning and the delivery process
• Make sure the team has all necessary information required to complete tasks efficiently

What We Offer
 

• Full-time remote cooperation
• Cooperation via FOP
• Accounting support if needed
• 15 paid vacation days
• 5 paid sick days
• Paid public holidays
• Opportunity to grow within an experienced 3D team
• Hands-on experience with commercial web-based 3D products and interactive configurators

Hiring Process
 

1. Intro Interview - up to 60 minutes
2. Final Interview
3. Offer

Ready to join us? Apply now - your skills and experience might be exactly what we’re looking for.

We are preparing to launch an online casino built on our own platform for CIS markets. We are looking for our first retention specialist to build and run player communications from the ground up.
This is a hands-on role. You will own the journeys that connect email, SMS and in-product messages across the player lifecycle.
What you’ll do
 

• Build automated journeys from registration and first deposit through repeat deposits, active play, inactivity and reactivation.
• Define player segments, triggers, timing, personalization, frequency limits and exit rules for each journey.
• Launch email and SMS campaigns alongside in-product pop-ups, banners and contextual messages.
• Plan communications around welcome offers, bonuses, Free Spins, tournaments and the VIP program.
• Write campaign briefs, review copy and creative, test journeys before launch and check that messages reach the right players at the right time.
• Work with Product and Engineering to define the events and player data needed for reliable automation.

• Measure conversion to first and repeat deposits, retention, reactivation and bonus cost. Run A/B tests and use control groups to assess the impact of campaigns.

   

What we’re looking for
 

• CRM or retention experience in an online casino, with measurable results in repeat deposits, retention or reactivation.
• Hands-on experience building multi-step, event-driven journeys across email, SMS and in-product channels.
• A solid understanding of casino player behavior, segmentation, bonuses, Free Spins, wagering and promotional economics.
• Confidence working with campaign data, cohorts, A/B tests and metrics such as GGR and NGR.
• The ability to turn a player journey into clear requirements for Product and Engineering, then test that the resulting triggers work correctly.
• Strong written Russian and the ability to review player-facing messages for clarity and accuracy.

Experience setting up retention processes before a product launch and basic SQL skills would be a plus.
You will be the first person dedicated to retention and will have ownership of how we communicate with players from launch. To apply, send your CV and a brief example of a casino lifecycle journey you built, including how you measured its results.

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.
 

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.
   

Your future responsibilities include:

• Build and test automated outbound workflows using low-code/no-code tools and LLMs.
• Connect CRMs, data sources, and outreach tools via APIs and webhooks.
• Automate lead collection, data enrichment, validation, and trigger tracking based on sales criteria.
• Use LLMs to analyze lead data and personalize outreach messages.
• Set up and test multichannel outreach flows and GTM hypotheses.
• Monitor integrations, fix errors, and keep data quality high.
• Sync data with the CRM and set up tracking to measure how well the infrastructure performs.
   

Why this role is exciting:

• Build from scratch: You get to design an interconnected outbound system using modern AI and low-code tools.
• Modern tech & real data: Working with up-to-date tools and real lead data.
• Technical freedom: You choose the best technical approaches and test your own ideas to solve business tasks.
• Direct impact: Your automations directly affect the number of qualified meetings and sales pipeline.
   

Needed experience & skills:

• At least 1 year of hands-on experience in automation, system integration, or a similar technical role (building, launching, and supporting workflows yourself).
• Good practical experience with n8n, Make, Zapier, or similar tools.
• Hands-on work with APIs, webhooks, and transferring data between platforms.
• Ability to build multi-step workflows with logic, branching, and error handling.
• Experience integrating AI/LLMs into workflows for specific practical tasks.
• Skills in structuring, validating, and cleaning data.
• Strong debugging skills — you can test, troubleshoot, and keep automations running smoothly.
• Ability to walk us through a workflow you’ve built, explaining the logic and technical choices.
• Upper-Intermediate English or higher.
• Technical mindset, autonomy, and a focus on practical business results.
   

Nice to have skills:

• Basic SQL, Supabase, JavaScript, or Python.
• Prior experience automating sales, marketing, or CRM processes.
• Familiarity with B2B outbound (segmentation, sequences, qualification, meeting booking).
• Background in GTM, RevOps, or working at an automation agency.
   

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy,
• 20+ vacation days and unlimited sick leaves, corporate doctor & psychologist,
• Medical insurance and +10 Healthcare leaves for mental & physical recovery,
• Systematical learning & development inside a team and on an individual level: compensation for professional webinars, courses, conferences, etc.,
• Ability to work from Lviv & Kyiv offices with free breakfasts and lunches or fully remotely,
• Team of professionals who’s ready for knowledge sharing, internal professional communities, team buildings,
• Corporate discounts for gym membership and for other different services like medical services, language schools, etc.
   

Submit your resume and join our team!

We are currently seeking an experienced and driven Senior Marketing Specialist to join our dynamic team. If you excel in strategic planning, possess exceptional organizational and leadership skills, and are passionate about delivering impactful marketing campaigns, we want to hear from you. This role is perfect for someone looking to take the next step in their marketing career, driving results in a fast-paced and collaborative environment.

As a Senior Marketing Specialist, you will be responsible for developing and implementing strategic marketing initiatives aimed at enhancing brand awareness, driving customer engagement, and increasing sales. You will oversee campaigns, analyze their performance, coordinate with the team to manage projects, and ensure deadlines and KPIs are met. This role requires strong analytical skills, data-driven decision-making, creativity, and a deep understanding of modern marketing strategies and digital trends.

Key qualifications

• English level – upper-intermidiate at least (both written and verbal). Studying the company’s field, updating information, and creating content will be done in English
• At least 3 years of experience in marketing;
• Strong understanding of both offline marketing (event organization, trade shows) and online tools (digital marketing, SEO, SMM, email marketing);
• Experience in organizing and conducting online webinars, product demonstrations, and online presentations;
• Ability to analyze market trends, competitor activities, and campaign data to make data-driven decisions;
• Proficiency in analytical tools (Google Analytics, marketing CRM systems);
• Knowledge of graphic and presentation tools is a plus;
• Strong organizational skills, ability to manage multiple projects simultaneously, and work well under pressure.

Key responsibilities

• Develop and implement marketing strategies to promote the company’s products and services both offline and online;
• Organize and manage offline & online events such as conferences, trade shows, client meetings, and corporate events;
• Plan and execute online activities, including webinars, product demonstrations, and social media campaigns;
• Create and coordinate digital marketing campaigns (email marketing, SMM, paid advertising, SEO, PPC);
• Collaborate with the sales team to support lead generation and business development;
• Monitor market trends and competitors, analyze the performance of marketing activities, and prepare reports with recommendations for optimization;
• Negotiate with vendors and partners for event organization and joint activities.

We are currently seeking a motivated Junior Digital Marketing Specialist to join our growing team. If you thrive in a fast-paced environment, have strong organisational skills, and are eager to grow your career in digital marketing, we want to hear from you.

As a Junior Digital Marketing Specialist, you will play a key role in supporting the execution of marketing campaigns. This will include assisting in content creation, managing social media platforms, analysing campaign performance, and coordinating with team members to ensure projects are delivered on time and meet goals. You should be detail-oriented, proactive, and passionate about digital marketing trends and strategies.

Key qualifications

• English level – upper-intermidiate at least (both written and verbal). Studying the company’s field, updating information, and creating content will be done in English
• 0-1 year of experience in digital marketing or completed relevant courses
• Basic understanding of digital marketing tools and methods (Google Ads, SMM, SEO, email marketing)
• Knowledge and skills in analytics tools (Google Analytics, basic web analytics)
• Knowledge of graphic software such as Figma and Adobe Photoshop to create simple visuals
• Ability to create creative content for social media (texts, ideas for visuals)
• Experience with advertising platforms (Facebook Ads, Google Ads) is a plus
• Excellent communication skills and attention to detail
• Self-organization, teamwork skills, and a desire to learn
• Multitasking

Key responsibilities

• Assisting in the creation and implementation of digital marketing campaigns (including email marketing, SMM, PPC, SEO, and others);
• Working with analytics and tracking tools (Google Analytics, Facebook Insights, etc.);
• Preparing content for social media and email newsletters, managing the publishing calendar
• Monitoring and analyzing the effectiveness of advertising campaigns and preparing reports
• Assisting in website management (updating content, working with SEO optimization)
• Supporting planning and execution of targeted advertising campaigns
• Collaborating with the creative team to produce visual and text materials

We are looking for a Senior Compliance Manager who has personally built a compliance system, taken certifications through a successful audit, and kept them valid year after year. You will own the compliance and certification function across our healthcare products and our service organization — from certification strategy and policies to audits, corrective actions, and annual renewals. 

About the role: 

Langate is focused on the healthcare domain and develops its own healthcare products alongside its software development services. The company already holds ISO/IEC 27001 certification, confirmed at this year’s audit, and ISO 9001 certification is in progress — so you will not be starting from zero. We are now building a dedicated compliance function: about 70% of your time will go to certifying our healthcare products and about 30% to the company’s ongoing compliance processes and existing certificates. You will work closely with the manager who owns the compliance direction, with internal product owners, and with an experienced external audit partner the company has worked with for two years. 

Requirements:  

• Proven end-to-end experience building a compliance system and personally obtaining and maintaining certifications 
• Practical knowledge of ISO/IEC 27001 and ISO 9001, and a solid understanding of SOC 2, HIPAA, and GDPR 
• Strong expertise in policies, procedures, evidence and document control: approvals, signatures, versioning and review cycles 
• Systemic thinking: you define the right sequence, priorities, and dependencies and turn them into a realistic plan 
• Senior-level ownership and proactivity, strong attention to detail and confidence working with large volumes of documentation 

Will be a plus:  

• Experience in both product and service companies 
• Product certification experience 
• Exposure to the healthcare domain 
• Experience working with external auditors or certification partners 
• Practical use of AI tools or agents to automate compliance documentation work 

 
Responsibilities: 

• Assess the current state of compliance, identify gaps, and build a prioritized certification roadmap 
• Define the certification strategy and sequence for the company’s healthcare products and service organization 
• Write, update, and maintain policies and procedures; control document flow, approvals, signatures and versioning 
• Plan and run internal audits and prepare the company for external certification and surveillance audits 
• Manage audit findings and corrective actions through to verified closure 
• Keep existing certificates valid through annual audit cycles and renewals 
• Build a repeatable compliance approach that can be scaled across several products 
• Use AI tools and agents to analyze how new requirements affect policies, find documents that need updating or re-signing, and reduce manual work 
• Work with the external audit and certification partner 

We offer:  

• 20 working days of paid vacation per year 
• 7 paid sick days per year 
• Official Ukrainian public holidays are non-working days 
• Paid courses (50% compensation for an individual course once a year) and certifications 
• Corporate English lessons, including classes with a native speaker 
• Workshops and master classes 
• Coach and psychologist support 
• Online yoga classes with an instructor 
• Paid team-building events every two months 
• Mentoring programs 
• Medical insurance for employees in Ukraine 

Schedule: full-time, 5/2, 40 hours per week, working hours aligned with the Kyiv time zone (EEST). No dependency on US client hours. 

Why Choose Us? What Do We Offer that's Exceptional?    

1. Ownership and Real Impact: You will own the compliance and certification function end-to-end, with room to build and improve processes rather than only maintain paperwork. 
2. A Clear Healthcare Focus: The company concentrates on the healthcare domain instead of spreading across many industries, and your approach can be scaled across several products. 
3. AI-First Compliance: The company actively supports AI and agent automation to make compliance work faster and more reliable. 
4. Work-Life Balance with Benefits: We value work-life balance and offer paid vacation, paid sick leave, and official public holidays off. 
5. Investment in Your Growth: We're committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.    
6. Team Building and Unity: We know that a happy team is a productive team. That's why we organize team-building events and group activities to foster strong bonds and a sense of belonging.    

When you choose us, you're choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!  

We are looking for a Lead Generation Manager to help us build and scale a strong pipeline of qualified B2B leads within the Web3 and blockchain ecosystem.

If you know how to identify the right companies and decision-makers, build effective outbound campaigns, and turn prospecting into qualified opportunities, we’d love to hear from you.

What you’ll do

• Research Web3, blockchain, crypto, fintech, and related markets to identify potential clients.
• Build, maintain, and segment high-quality lead databases.
• Identify key decision-makers, including Founders, CEOs, CMOs, Heads of BD, Partnerships, Marketing, and other relevant stakeholders.
• Launch and optimize outbound campaigns via LinkedIn, email, and other channels.
• Create personalized outreach messages and automated sequences.
• Qualify leads based on our ICP and pass qualified opportunities to the Sales/BD team.
• Manage lead generation activities through CRM and automation tools.
• Track and analyze campaign performance, including response rates, conversion rates, qualified leads, and pipeline contribution.
• Continuously test new markets, segments, channels, messaging, and outreach strategies.

• Collaborate closely with Sales, Marketing, and Business Development teams to improve lead quality and conversion.

   

Requirements

• 2+ years of experience in Lead Generation, SDR, B2B Outbound, or Business Development.
• Proven experience working with international B2B clients.
• Strong understanding of ICP, segmentation, prospecting, qualification, and sales funnels.
• Hands-on experience with LinkedIn and email outreach.
• Experience working with CRM and lead generation tools.
• Intermediate English or higher.
• Strong research, communication, and analytical skills.
• Highly organized, proactive, and results-oriented.

• Experience in a Web3, blockchain, crypto, or fintech company is mandatory

   

Nice to have

• Existing network or experience within the Web3 ecosystem.
• Experience working with Web3 startups, crypto exchanges, wallets, DeFi, NFT, gaming, or blockchain infrastructure projects.
• Experience with tools such as Apollo, Clay, LinkedIn Sales Navigator, Lemlist, Instantly, HubSpot, or similar platforms.

What we offer

• Opportunity to work with an international Web3 company.
• High level of autonomy and the opportunity to shape our lead generation strategy.
• Exposure to international markets and decision-makers.
• Competitive salary with performance-based bonuses.
• Fully remote work.
• Opportunities for professional and financial growth.
• Fast-paced environment with minimal bureaucracy.

Are you the person who gets called when deposits start failing - and actually knows why? We're looking for a payments specialist to own the performance, integrations and provider relationships behind every deposit and withdrawal across our B2C brand portfolio and B2B platform. This isn't a purely commercial relationship-management role. You'll be hands-on with routing configuration, decline-code diagnosis, PSP integrations, and fraud-pattern collaboration - with real accountability for hitting 75%+ acceptance on first deposits and 85%+ on repeat deposits.

What you'll do

• Monitor acceptance and conversion daily/hourly, diagnose deterioration by provider, route, BIN and decline code, and optimise routing, cascading and 3DS strategy.
• Own the payment incident log - coordinating PSPs, Engineering, Risk and Support through to root cause and resolution.
• Be the primary commercial and operational contact for our PSPs, acquirers, aggregators and banking partners, running regular business reviews.
• Partner with Risk, Fraud and BI to spot suspicious deposit/withdrawal patterns and feed payment intelligence into detection models.
• Support our B2B platform with reusable integration standards, connector documentation and client onboarding.
• Test and validate new and existing payment methods and PSP integrations across Tier 1 brands, reporting results and flagging issues
• Design and implement test strategies and automation frameworks specifically for payment/PSP flows
• Build and maintain test scripts, test suites, and libraries covering functional and non-functional payment integration testing
• Analyze transaction data and payment flow quality to proactively identify issues and drive improvements
• Maintain and improve CI/CD pipelines related to payment integration testing
• Maintain fully integrated test automation covering the infrastructure layer of payment-related client applications
• Collaborate closely with Payments, Product, Compliance, and Engineering teams to validate new PSP partnerships and payment method launches
• Identify new tools and approaches to improve automation coverage for payment testing
• Ensure all payment integrations meet regulatory, security, and Tier 1 brand compliance standards before go-live

What we're looking for

• 3+ years in online payments, with real operational ownership - not just account management.
• 2+ years in iGaming, betting, fintech-for-gambling, or another regulated high-risk online sector.
• 3+ years of QA/testing experience, including hands-on work testing payment systems or PSP integrations
• Hands-on experience configuring payment gateways or orchestration platforms (e.g. PaymentIQ, Praxis, Corefy, BridgerPay or similar).
• Comfortable reading transaction-level data - APIs, webhooks, decline codes, 3DS flows - and turning it into a fix.
• Working knowledge of fraud, chargebacks, KYC/AML dependencies and PCI-relevant payment-risk controls.
• Strong Excel/BI skills; SQL or hands-on data analysis is a strong plus.
• Willing to participate in a structured on-call rota for critical payment incidents.
• Strong analytical skills - able to trace transaction flows, identify discrepancies, and troubleshoot integration issues end-to-end
• Solid QA methodologies knowledge (test planning, test case design, defect lifecycle)
• Java core knowledge
• Tools and technologies: Maven/Gradle, TestNG, REST Assured, Git, SQL (PostgreSQL)
• CI/CD basic understanding
• Experience working in a microservices architecture

Nice to have

• Experience spanning both B2C and B2B payment delivery.
• Tier-1 market depth.
• Direct (non-aggregator) integration experience.
• Exposure to fraud-model feature design alongside a data science team.

What we offer

• Competitive salary;
• Remote work in a flexible environment;
• 20 working days of paid vacation and education projects;
• Great product with our software solution;
• Opportunity for growth at professional levels, attending top industry events and conferences, and international workshops at our competence centers.

Important

This position entails a schedule that is not always the standard Monday-Friday 5-day workweek, shifts may fall on weekends or in the evening.

Senior AQA Engineer (Java) - 6-month contract

Location: Poland 

🌍 Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

🧩 About the Product:

Our client operates a cloud-based platform dedicated to corporate ground transportation management, addressing a multi-billion-dollar market. The solution aggregates multiple transportation providers—such as corporate fleets, ride-hailing services, taxi operators, and limousine networks—into a unified system that helps businesses streamline operations and reduce spend. It serves a significant share of the largest companies worldwide and handles high volumes of transactions and data across diverse geographies. The platform’s core challenges include integrating heterogeneous external services, maintaining reliability under high-load conditions, implementing advanced business logic for scheduling and pooling, and providing accurate cost control and reporting. Strong backend engineering is critical to scaling global coverage, ensuring performance, and delivering a seamless user experience.

🌟About the Role:
You will join a cross-functional engineering team working on the next generation of our billing and core platform — a large-scale, business-critical system serving both riders and drivers. As a Senior Automation QA Engineer, you will play a key role in ensuring the quality and reliability of new functionality as the platform evolves.
You will work alongside backend engineers, product managers, and other QA engineers within an established development team, contributing to a fast-paced implementation and rollout phase. The role requires a hands-on, independent approach to quality, strong automation expertise, and the ability to work effectively within complex distributed systems.

📈 Key Responsibilities:

• Design and implement end-to-end automated test cases for mobile applications and microservice APIs using Java
• Maintain and extend a flexible automation framework that integrates with CI/CD pipelines
• Collaborate with product and development teams to define test strategy, acceptance criteria, and quality gates
• Leverage AI coding assistants to accelerate test script generation and code reviews
• Write and optimize SQL queries against relational databases (Postgres, MySQL) to validate backend data
• Integrate automated tests into continuous integration tools (e.g., GitHub Actions or Jenkins)
• Monitor test executions, analyze results, and drive defect investigations to resolution
• Ensure automation coverage keeps pace with rapid feature releases and evolving architecture

💻Required Competence and Skills:

• 4+ years of automation testing experience in a commercial software development environment
• 3+ years of hands-on experience programming automated tests in Java
• Practical use of AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) in daily workflow
• Proven ability to derive test scenarios and cases from functional specifications
• Strong SQL skills with relational databases such as Postgres and MySQL
• Excellent verbal and written English communication skills

➕Nice to Have:

• Experience with automated test tools and frameworks such as Playwright, TestNG, or Selenium
• Familiarity with containerization platforms (Docker, Kubernetes, OpenShift)
• Experience integrating tests into CI/CD pipelines using GitHub Actions or Jenkins
• Bachelor’s degree in software engineering, computer science, or related discipline

🚀Why Us:

- We provide full accounting and legal support in all countries we operate.

- We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

- We offer a highly competitive package with yearly performance and compensation reviews.