Jobs at Djinni

We are looking for a Head of Sales to lead our Lead-to-FTD conversion and drive revenue growth.
You will manage internal and outsourced call centers, optimizing sales processes across multiple channels.

Key Responsibilities:
Own end-to-end Lead → FTD conversion, ensuring high conversion rates and CAC efficiency.
Build, manage, and optimize sales funnels, CRM pipelines, and first-line sales operations.
Collaborate with Marketing, Payments, and Retention teams to align strategies and performance metrics.
Develop and lead a performance-driven sales team culture.

Requirements:
5+ years in sales leadership within CFD, Forex, fintech, iGaming, or high-velocity B2C.
Experience managing call centers and working with sales tech stacks (telephony, CRM, AI tools).
Strong analytical skills with a KPI-focused mindset; English B2+ required, Spanish a plus.

Role Summary We're hiring a QA Engineer skilled in BugBug/Scandium/Katalon to ensure top-quality web and mobile apps through cross-browser/device testing, manual + automated checks, and fast bug detection.

Key Responsibilities

• Run manual exploratory & regression testing on BugBug/Scandium/Katalon
• Build & execute automated cross-browser tests via BugBug/Scandium/Katalon
• Integrate BugBug/Scandium/Katalon into CI/CD pipelines for parallel testing & quick feedback
• Debug issues using BugBug/Scandium/Katalon logs, videos, screenshots, network simulation, etc.
• Report clear bugs with reproduction steps & session links
• Help define test strategy: prioritize browser/device combos, coverage, and when to use cloud vs local

Must-Have Skills

• Hands-on BugBug/Scandium/Katalon usage (Live, Automate, App Live/App Automate – real examples required)
• Experience with CI/CD (GitHub Actions, Jenkins, etc.) & Git
• Solid bug reporting & communication
• Jira

Nice-to-Have Skills
Playwright or other testing platform (Cypress, or WebdriverIO)

We’re helping our partner, SRG Marketing, a New York-based agency in hiring a Senior Performance Marketing Specialist to own paid search strategy and client relationships for B2B SaaS companies across the United States.

You’ll work directly with CMOs and VPs of Marketing at venture-backed SaaS companies, owning both strategy and execution across accounts with meaningful budgets and high expectations.

This is not a role for someone who needs daily direction. We’re looking for someone who can step in, take ownership immediately, and confidently lead accounts end-to-end.

What You’ll Do

Campaign Ownership

• Manage and scale Google Search campaigns across 4–6 B2B SaaS accounts ($5k–$50k/month budgets)
• Own account strategy, execution, and optimization decisions
• Launch and iterate experiments weekly (ad copy, offers, landing pages)

• Optimize campaigns using downstream CRM and pipeline data

   

Lead Quality & Performance Analytics

• Build and maintain HubSpot dashboards for client reporting
• Set up and maintain tracking via Google Tag Manager and GA4
• Optimize toward sales opportunities and pipeline, not just leads
• Identify inefficiencies, eliminate wasted spend, and scale winning strategies

Client Strategy & Communication

• Run monthly performance reviews with senior stakeholders
• Present insights and growth opportunities clearly and confidently
• Send proactive weekly updates via Slack
• Flag risks early and recommend solutions

What We’re Looking For

• 5+ years of hands-on paid media experience
• Deep expertise in Google Ads
• Strong working knowledge of HubSpot, Google Tag Manager, and GA4
• Experience managing B2B SaaS or lead generation accounts
• Proven experience owning client communication and presenting results to executives
• Fluent, confident English communication skills
• Strong analytical thinking and comfort working with performance data daily
• High ownership mindset — proactive, solution-oriented, and independent

Nice to Have

• Background at venture-backed startups or high-performance agencies
• Experience working with the U.S.-based client
• LinkedIn Ads experience or other B2B acquisition channels

How the Team Works

• Small, senior team focused on execution and results
• Direct client communication (no account manager layer)
• Daily async communication via Slack
• High autonomy — performance matters more than hours online
• Required overlap: minimum 6 hours with 9am–6pm ET

What’s Offered

• $4,000–$5,000/month base salary
• Fully remote
• 15 days PTO + 10 national holidays
• High autonomy and ownership from day one
• Direct collaboration with experienced SaaS marketers from venture-backed companies
• Opportunity to grow into a Pod Leader managing other marketers within 12–18 months

We’re looking for a Lead Generation Specialist to join our agency and take ownership of inbound and outbound lead handling.

Your main role will be to manage and expand lead generation from our Upwork agency accounts, as well as qualify leads coming from our cold outreach campaigns.

The channels are already active and generating opportunities, so this is not a from-scratch role. We need someone who can keep the process organized, respond fast, qualify opportunities properly, and help us expand our reach over time.

What you’ll do:

- Manage lead generation through our Upwork agency accounts

- Reach out for a new jobs on Upwork and qualify incoming leads from cold outreach

- Keep leads organized and make sure no opportunities are missed

- Support conversations with prospects at the early stage

- Help improve processes and identify ways to expand lead volume and reach
 

What we’re looking for:
 

- Experience in lead generation and outreach

- Strong communication and qualification skills

- Ability to work independently and stay organized

- Experience with Upwork lead handling is a strong plus

- Understanding of agency services / B2B lead generation 
 

Compensation:

We want offer a fixed rate + percentage from closed deals.
 

Why join us:
This role has strong long-term growth potential for someone who wants to grow with the agency and take on more responsibility over time.
 

If you’re proactive, organized, and know how to turn opportunities into qualified conversations, we’d love to hear from you.

Senior NetSuite Engineer (Full-Time) — CRM + Manufacturing + Integrations (5+ years)

Role Summary

We’re hiring a Senior NetSuite Engineer to lead hands-on NetSuite development and optimization across multiple brands. You will drive NetSuite CRM rollout (some brands currently use Salesforce), deliver CRM enhancements, expand manufacturing and advanced manufacturing capabilities, and own key integrations/migrations including ShipHawk. This is a full-time role with high ownership and direct impact.

Key Responsibilities

• Build and maintain NetSuite solutions end-to-end: requirements, design, development, testing, deployment, and support.
• Roll out NetSuite CRM to additional brands and enhance current CRM workflows (lead/opportunity, quoting, activities, dashboards).
• Implement and optimize Manufacturing and Advanced Manufacturing processes (BOMs, routings, work orders, WIP, planning).
• Configure location-based manufacturing and multi-location operational workflows.
• Lead migration and stabilization of the ShipHawk NetSuite plugin (setup, mapping, testing, cutover).
• Develop and maintain SuiteScript 2.x, SuiteFlow, custom records, forms, approvals, saved searches, and reports.
• Support label configuration workflows and related operational processes.
• Partner with Salesforce stakeholders to align processes and support integrations/data sync requirements.
• Create documentation/runbooks and improve SDLC practices (sandbox strategy, release management, code reviews).

Requirements (Must Have)

• 5+ years of hands-on NetSuite development experience.
• Strong expertise in SuiteScript 2.x, SuiteFlow, NetSuite configuration, roles/permissions, and reporting.
• Experience rolling out or significantly enhancing NetSuite CRM.
• Deep experience with Manufacturing / Advanced Manufacturing (or equivalent manufacturing module ownership).
• Integration experience (REST/SOAP, middleware/iPaaS exposure, data mapping, CSV imports, scheduled jobs).
• Strong English communication (written and verbal) and ability to work directly with business stakeholders.

Nice to Have

• Experience with ShipHawk.
• Working knowledge of Salesforce (objects/flows/integration concepts).
• NetSuite certifications (SuiteFoundation, SuiteCloud Developer, ERP Consultant).
• Experience with multi-subsidiary/multi-location environments, WMS/3PL, shipping/labeling systems.

We are looking for an experienced Affiliate Manager with a strong background in iGaming to join a growing casino affiliate network. In this role, you will manage and expand affiliate partnerships, negotiate CPA/RevShare/Hybrid deals, and optimize campaign performance to drive revenue growth.

You will work closely with affiliates, monitor key performance metrics such as FTDs, CR, EPC, ROI, and traffic quality, and identify opportunities to scale profitable traffic sources including SEO, Social, Email, Native, and Push.

We are particularly interested in candidates with a strong personality, a results-oriented mindset, and a genuine hunger to succeed.

Requirements:

• Minimum 2 years of experience as an Affiliate Manager in iGaming
• Experience working with brand or affiliate network CPA models
• Strong understanding of affiliate traffic sources
• Excellent negotiation and communication skills
• Fluent English

What we offer:

• Fully remote position with a flexible schedule
• International environment and conference participation
• High level of autonomy and impact on revenue
• Opportunity for fast career growth in a scaling affiliate network.

About Wonderment Apps

Wonderment Apps is a technology development and design firm that provides scalable teams to create truly inspirational technology for Enterprise Technology Companies, Startups, and Traditional Businesses. Our core philosophy is to create a sense of Wonderment in every product and feature we build — whether it's a rigorous backend integration or a beautifully designed consumer experience.

Role Overview

We are seeking an experienced Senior Shopify Developer to lead the design, development, and optimization of Shopify-based storefronts and headless commerce solutions. You will work across complex ecommerce ecosystems — integrating Shopify with modern JavaScript frameworks, third-party APIs, and ERP systems — while championing performance, accessibility, and scalability best practices.

Responsibilities

• Architect, build, and maintain Shopify storefronts using Liquid, Shopify CLI, and Online Store 2.0 (OS2) theme architecture with sections, blocks, and metafields.
• Develop headless and composable commerce solutions using Shopify Hydrogen (Remix-based) and the Storefront API.
• Build custom Shopify apps (public and private) using Shopify App Bridge, Admin API, and Webhooks.
• Integrate Shopify with ERP systems (e.g., NetSuite, SAP), CRM platforms, and third-party logistics (3PL) providers via REST and GraphQL APIs.
• Implement and maintain integrations with marketing tools including GA4 data layers, GTM, Klaviyo, Attentive, and Algolia search.
• Collaborate with designers to implement pixel-perfect, responsive, and accessible (WCAG 2.1) UI using modern CSS and React/TypeScript.
• Lead performance optimization initiatives — Core Web Vitals, lazy loading, image optimization, and CDN strategies.
• Conduct thorough code reviews, enforce coding standards, and mentor junior developers.
• Participate in the full SDLC: requirements gathering, architecture design, sprint planning, QA, deployment, and post-launch monitoring.
• Contribute to CI/CD pipeline improvements using GitHub Actions or similar tooling.
• Stay current with Shopify platform changes, new APIs, and ecosystem updates.

Requirements

• 5+ years of professional software development experience, with 3+ years focused on Shopify development.
• Expert-level proficiency in Shopify Liquid templating and Online Store 2.0 architecture (sections everywhere, blocks, metafields, metaobjects).
• Strong command of Shopify Plus features: Scripts (and migration to Shopify Functions), Launchpad, multi-currency/multi-language, B2B Commerce.
• Experience with headless Shopify development using Hydrogen (Remix) and the Storefront API (GraphQL).
• Proficiency in modern JavaScript/TypeScript, React, and state management patterns (Zustand, Redux, or Context API).
• Solid understanding of Shopify's GraphQL Admin API and REST API; able to design and build custom Shopify apps.
• Experience with Shopify App Bridge 3.x for embedded app development.
• Familiarity with Shopify Functions (discount functions, payment customizations, delivery customizations) as the modern replacement for Scripts.
• Hands-on experience with version control (Git), code review workflows, and CI/CD pipelines.
• Strong grasp of responsive design, CSS (including modern CSS Grid/Flexbox), and cross-browser compatibility.
• Experience integrating analytics tools: GA4 with data layers, Google Tag Manager, and server-side tracking.
• Excellent written and verbal English communication skills; comfortable working with distributed/remote teams.

Nice to Have

• Experience with Shopify Markets for international commerce (multi-currency, multi-language, geolocation).
• Familiarity with Shopify's new B2B Commerce features and company/location-based pricing.
• Experience with Algolia InstantSearch integration on Shopify.
• Knowledge of Shopify Checkout Extensibility (checkout UI extensions, post-purchase extensions).
• Experience with Node.js or serverless functions for building Shopify app backends.
• Understanding of TDD/BDD methodologies and testing frameworks (Jest, Playwright, Cypress).
• Experience with performance monitoring tools (Lighthouse, SpeedCurve, Datadog RUM).
• Familiarity with Contentful, Sanity, or other headless CMS platforms integrated with Shopify.
• Knowledge of accessibility standards (WCAG 2.1 AA) and assistive technology testing.

Technology Stack

Shopify Plus  |  Shopify Hydrogen (Remix)  |  Shopify Functions  |  Shopify Liquid  |  React / TypeScript  |  GraphQL  |  Node.js  |  Tailwind CSS  |  Git / GitHub  |  NetSuite  |  GA4 / GTM  |  Klaviyo  |  Algolia  |  Vercel / Oxygen

What We Offer

• Fully remote position with flexible working hours.
• Competitive compensation based on experience and location.
• Collaborative, engineering-first culture with a focus on quality and craftsmanship.
• Opportunity to work on diverse, high-impact ecommerce projects across multiple verticals.
• Continuous learning and professional development support.

Anybody could sell a pen, but have you tried selling graphic design?

Any success?

Yes? WE NEED YOU!

LeQB design studio is looking for a proactive and motivated Sales Manager to join our talented team.

You are our type of candidate if you:

SPEAK and WRITE IN ENGLISH FLUENTLY, we mean it! Understand the intentions behind the words. Can use any situation to your advantage. This is the position for the wolf of Wall Street in design, who is driven by helping other people do what you want them to. Namely — to have their home designed by us.

What we expect:

• Fluent written C1 and spoken a solid B2 English at least. If you don’t have any certificate that proves your level, be ready to pass 2 tests if selected;
• 2+ years of experience in sales. Proactiveness and strong interpersonal skills. Well-developed business communication skills. Ability to turn qualities into advantages and unique offers.
• Be proficient in Office suite or similar document processing programs. Be reachable by phone/email at any time.

We consider the following as advantage:

• Knowledge of Arabic country. Successfully passed courses in Psychology or Sales.
• Understanding the graphic design market.
• Previous sales experience in the design sphere.

Your main responsibilities:

• Work with the clients from processing their requests to closing the deal. No cold calls, tons of emails, shouting into the void — we work with interested customers only. Create and change the clients' database information and supporting documents.
• Proactive work with leads responding to messages on social networks, prompt processing of converted leads, phone calls, and online meetings with customers.
• Prepare necessary documentation for participation in tenders and competitions. Search for new ways to develop&promote the studio.
• THE MOST IMPORTANT TASK: to sell the products, not just consult the clients.

What We Offer:

• Competitive salary based on results and closed deals.
• Full onboarding process.
• Work with international clients and projects.
• Opportunity to practice English and Arabic daily. Business trips to UAE, Qatar, Saudi Arabia, Kuwait and all over the world. Great team and support at every stage.
• Non-stop professional growth. If you feel like all this resonates with your personality, don’t hesitate to send us your CV, cover letter and recommendations or apply for the job here.

More about LeQB here:

www.le-qb.com

www.instagram.com/leqb.architects/

www.facebook.com/studio.leqb.architects/

Join Breeze as a User Acquisition Manager and grow together with an experienced performance team. In this role, you’ll experiment with new channels, launch and analyze tests, and gradually take on more ownership as you build your expertise. You’ll learn how data, creativity, and structured experimentation come together to drive consistent growth — helping more people discover tools for self-understanding and personal growth.

Who We Are:
Our mission is to provide access to a tool for deep self-discovery. Our product, Breeze, empowers over 14 million users with:

• Self-discovery tests that help reveal your true essence.
• A personalized routine plan to help find daily happiness and foster useful habits.
• Gain clarity, foster gratitude, and find peace with daily journaling and self-reflection questions.

Our dedication has earned us a user rating of 4.6. We’ve been featured as one of Apple’s "New Apps We Love".

Why You’ll Love Working With Us:

• Flexible Work Model: Work remotely, from our Warsaw office, or a blend of both — whatever suits you best.
• Generous Time Off: Enjoy 28 days of vacation, 12 personal days, and unlimited sick leave.
• Career Growth: We prioritize your career advancement with opportunities to enhance your skills and expand your impact.
• Psychological Support: We cover therapy or counseling sessions to support your well-being.
• Fitness Allowance: Stay active with financial support for sports-related activities.
• Language Courses: Improve your English skills with reimbursement for courses, tutors, books, and language apps.
• Supportive Team: Join a collaborative community of enthusiastic and ambitious professionals.

Your Role:

• Analyze and optimize campaigns across platforms like Meta, TikTok, Snapchat, Pinterest and Reddit Ads.
• Launching and running A/B tests, validate hypotheses and improve performance metrics step by step.
• Collaborate closely with creative and design teams: contribute to creative briefs, share performance insights, and learn how to connect data with creative strategy.
• Conduct competitor and market research to identify trends, new angles, and growth opportunities.
• Help monitor campaign budgets and performance metrics, ensuring campaigns stay aligned with team goals and KPIs.
   

About You:

• 6+ months of experience in performance marketing or paid acquisition.
• Basic hands-on experience with at least one paid channel (Meta, TikTok, Pinterest, Snapchat, Reddit Ads).
• Solid understanding of key marketing metrics (CTR, CPM, CPA, ROAS) and curiosity to dive deeper into analytics.
• Ability to analyze large amounts of data and make data-driven decisions.
• Strong creative thinking skills with the ability to develop unique strategies to attract and keep users.
• Upper-intermediate English proficiency or higher for seamless collaboration with international teams and partners.

Ready to make a meaningful impact through your talents and expertise? Apply now and join a mission-driven team dedicated to improving daily life for millions!

We’re looking for a Project Manager who’s comfortable working independently and coordinating a team. The role is fully remote and suited for someone who values order, consistency, clear communication, and results.

What You’ll Do

• Understand client needs and turn them into clear, actionable tasks for the team.
• Collaborate on creating marketing and web assets — banners, presentations, websites, videos, and more.
• Coordinate the work of designers and developers: set priorities, track deadlines, and ensure high-quality execution.
• Take part in daily stand-ups to discuss tasks, progress, and challenges.
• Align with Inshi’s values and help grow a strong team culture.

What We’re Looking For

• Experience working as a project manager in service-based companies or on projects related to design and development.
• Basic knowledge of Figma.
• Excellent organizational skills and attention to detail.
• Communication skills and a client-first attitude.
• Fluency in English, both written and spoken.

Let’s start with what PLANEKS offers:

• Fast and comfortable hiring process.
• 100% remote work opportunity and flexitime - choose working hours between 8:00-20:00.
• Salary paid in USD + tax compensation. Revision every 12 months. We want everyone to be confident in what tomorrow brings.
• $$$$ budget - Travel tickets, Work equipment, Health insurance, Software, Sport, Training.
• Everything to ensure a good rest. YES: Paid vacation, national holidays, sick leaves (and support in case of serious diseases). NO: overtime, work on weekends.
• A friendly and professional team that supports you. Well, we're proud of how we handle that. So you can always count on us.
• Speaking clubs with a native speaker to constantly maintain your English level.
• No bureaucracy - transparent processes and flat management. Working remotely means keeping things as simple as possible to work efficiently.

PLANEKS means developing a new lifestyle for our colleagues and clients. So take your part in it!

The Opportunity:

• We are seeking a highly organized, proactive, and technically astute Project Manager to join our close-knit team. This role is pivotal in ensuring the successful delivery of our IT projects from conception to completion, with a strong focus on understanding and exceeding client expectations. You will be the central point of contact for clients and our development team, driving transparency, clarity, and efficient progress towards project milestones. Your ability to build rapport, actively listen, and translate client needs into actionable plans will be paramount. If you thrive in a fast-paced environment and enjoy a hands-on role with direct influence on both project outcomes and client relationships, this is the perfect opportunity for you.

Key Responsibilities:

• Client Relationship and Client Orientation: possesses a deeply ingrained client-focused mindset with an unwavering commitment to delivering high-quality solutions and ensuring exceptional client satisfaction!
• Expectation Management: Act as the primary point of contact for clients, building strong, trusting relationships. Proactively manage client expectations throughout the project lifecycle, ensuring alignment between client vision and project deliverables.
• Project Planning and Scoping: Define project objectives, scope, deliverables, and success criteria in close collaboration with clients and internal stakeholders, ensuring a thorough understanding of client business needs and desired outcomes. Develop detailed project plans, including timelines and team allocation.
• Execution and Monitoring: Oversee and manage the end-to-end project lifecycle, ensuring adherence to timelines, budget, and scope. Monitor project progress, identify potential risks and issues, and implement effective mitigation strategies, always considering the impact on the client.
• Communication and Stakeholder Management: Serve as the primary liaison between clients and the development team. Provide regular, transparent, and proactive updates on project status, progress, and any challenges. Facilitate effective communication and collaboration among team members, fostering a positive and productive environment that prioritizes client satisfaction.
• Talent Management: Strategically manage engineering talent, ensuring optimal team utilization to meet project goals and client requirements. Key responsibilities include fostering team motivation, conducting regular one-on-one meetings, proactively addressing and resolving conflicts, and championing the professional growth of team members."
• Quality Assurance: Ensure project deliverables meet high-quality standards and exceed client expectations. Oversee user acceptance testing (UAT) as needed, gathering and incorporating client feedback effectively.
• Documentation and Reporting: Maintain comprehensive project documentation, including project charters, plans, status reports, and lessons learned. Generate clear, concise reports for internal and external stakeholders, tailoring communication to client preferences and needs.
• Continuous Improvement: Proactively identify opportunities to improve project management processes and methodologies, leveraging client feedback to enhance future project delivery.
• Presales Support: Actively participate in presales activities, including understanding client requirements, contributing to proposal development, and presenting project approaches and capabilities to prospective clients

Qualifications:

• 3-5 years of proven experience as a Project Manager in an IT environment, ideally within a small to medium-sized company, with a demonstrated track record of building strong client relationships and achieving high client satisfaction.
• Solid understanding of project management methodologies (e.g., Agile, Scrum, Waterfall) and experience applying them effectively.
• Proficiency with project management tools (e.g., Jira, Asana, Trello, Monday.com,).
• Strong technical aptitude with a good grasp of software development lifecycles (SDLC) and general IT concepts. The ability to write and understand Python code is a significant plus, but not required. 
• Exceptional communication (written and verbal), interpersonal, and presentation skills, with particular strength in active listening, empathy, and clear articulation of complex technical information to non-technical clients.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues with client impact in mind.
• Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Demonstrated leadership skills with the ability to motivate and inspire a team towards shared client-focused goals.
• Project Management certification (e.g., PMP, CSM) will be a plus.

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Our client has developed an AI-driven visual assistance platform integrated into leading CRM systems. The platform uses computer vision and augmented reality to guide end users and support agents through complex service, installation and troubleshooting tasks.

The solution serves large enterprise customers, handling high volumes of multimedia data, real-time visual guidance and AI-powered diagnostics at scale.

About the Role:

The Salesforce Developer will design and implement scalable solutions within the Salesforce ecosystem, bridging advanced computer vision features with enterprise workflows. 

You will own end-to-end development of managed packages, navigate the security review process, and deliver seamless integrations with product, infrastructure and support systems.

Your impact will be visible in reducing time-to-resolution for global customers and scaling AI-driven visual guidance across multiple industries.

Key Responsibilities:

• Architect and build maintainable, scalable Salesforce applications following best practices.
• Develop Apex classes, triggers and Lightning Web Components to support enterprise use cases.
• Lead requirements analysis, estimation and the resolution of production incidents.
• Advise stakeholders on Force.com solutions to meet complex business requirements.
• Own the end-to-end release process for managed packages, including AppExchange submission and security review.
• Integrate Visual AI features with Salesforce workflows and data models.
• Collaborate cross-functionally with product managers, API, infrastructure, QA and support teams.
• Guide business users through UAT and ensure a smooth adoption experience.
• Mentor and coach junior developers to foster a culture of continuous improvement.

Required Competence and Skills:

• 5+ years of software development experience, including at least 3 years in Salesforce development.
• Expertise in Apex (must), Lightning Web Components, SOQL and SOSL.
• Proven track record building AppExchange-facing managed packages and completing Salesforce security reviews.
• In-depth knowledge and experience with Field Service Lightning components (Case, Work Order, Service Appointment).
• Strong software engineering fundamentals, including version control, CI/CD and SSO methodologies, understanding of enterprise architecture.
• Salesforce certifications such as Admin, Platform App Builder, Service Cloud or FSL preferred.
• Excellent verbal and written communication skills in English; ability to work in a fast-paced, dynamic environment.
• Demonstrated resilience and stable career progression with ownership of end-to-end delivery.

Nice to Have:

• Experience integrating AI-driven agents or automation solutions within Salesforce.
• Polish language proficiency.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

We offer a highly competitive package with yearly performance and compensation reviews.

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for a wide range of products worldwide at a dynamic pace. The project launched in 2021, and last year we achieved a yearly growth rate of +82%. Since February 2022, we have preserved all workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our statement:

• We’re against war and unjustified aggression;
• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;
• We supplied the team with charging stations;
• We continue to work together for the future of Ukraine.

We are currently seeking a Technical Customer Service Agent (Middle+) to join our growing support team.
This role is part of a new long-term project, where you will cover Tier 1 technical support, working closely with international clients and internal teams. We’re looking for proactive specialists who are ready to dive deep into the product, take ownership of issues, and follow them through “until the bottom line.”

Working schedule:
Primary coverage is US daytime/(EST, GMT -5) (6:00 AM – 6:00 PM)
The schedule is flexible and will be discussed with an agent on an individual basis, 8-hour working day (+ paid break).

• 30-min. lunch break;
• Mandatory, paid weekend overtime (4+ hours) on a rotating basis;
• 24/7 support coverage through shift rotation

Your future responsibilities include:

• Assisting customers via phone, email, chat, and occasional video calls (e.g., helping with system setup);
• Developing expertise as a Subject Matter Expert in platform and network troubleshooting, providing intermediate to advanced VoIP technical support;
• Identifying, troubleshooting, and proactively resolving platform and network issues;
• Escalating complex cases to higher-tier support teams with clear, complete, and accurate documentation;
• Recreating customer environments on lab servers to replicate and resolve technical issues;
• Comparing customer configurations with best practices and recommending improvements;
• Providing clear, step-by-step instructions for system updates and configuration changes;
• Monitoring system performance and participating in regular maintenance and troubleshooting activities;
• Keeping customers informed with timely status updates on issue resolution progress;
• Working with ticketing systems and internal service desks to manage incoming requests;
• Collaborating with cross-functional teams to improve workflows, processes, and overall customer satisfaction.

Communication channels:

• Jira
• Internal Service Desk systems
• Zendesk

Needed experience & skills:

Hard/Technical skills:

• Basic networking knowledge (packet flow, troubleshooting concepts);
• Linux fundamentals;
• Entry-level MySQL knowledge;
• Basic understanding of APIs;
• English proficiency at B2–C1 level;
• 1–2 years of experience in a call center or customer support role, preferably in Telecom or IT;
• Solid understanding of VoIP fundamentals.
   

Soft skills:

• Excellent communication and interpersonal skills with a strong customer-focus;
• Strong problem-solving and analytical thinking;
• High attention to detail and ability to document issues accurately;
• Ability to multitask and prioritize in a fast-paced environment;
• Self-driven, proactive, and resourceful;
• Ability to work independently while being a strong team player;

• Willingness to follow established workflows and contribute to continuous improvement.

   

Nice to have:

• Relevant certifications (CCNA, CCNP, JNCIA, JNCIP) are a plus;
• Strong learners with high motivation are preferred over less-engaged experienced candidates.

Working with EverHelp is about:
 

• 20 vacation days and 10 paid sick leaves;
• Fully remote work format;
• B2B cooperation model;
• One-month paid training period before independently handling tickets;
• Continuous professional development and hands-on learning with evolving technologies;

• A supportive, professional team that values ownership, proactivity, and growth;
   

  Career growth opportunities—including progression to CS Team Lead roles.
  
  Submit your resume and join our team !

Project Description:

If you always ask yourself how we can improve your developer experience, and continuously improve overall IT experience. In this role you will have responsibility for creating systems and tools to assist the Software Development Team with building and deploying software, conducting automated testing, and assisting with first-level production support. In addition, you will have responsibility for creating systems and tools to assist the Infrastructure and Software Development Teams in provisioning, configuring and deploying virtual infrastructure, including load balancers, servers, workstations, databases, etc.

Responsibilities:

- Participate in full lifecycle development of software and implement all DevOps procedures to support the CI/CD process including the automation of the build, test, deploy pipelines and configuration management.
- Employ best practices for designing automation processes and utilities that can be easily used by the development teams.
- Design and develop a best practice release management process that employs separation of control and proper approvals.
- Evaluate and monitor infrastructure resources to guarantee proper operation of the CI/CD pipeline.
- Closely partner with the security and infrastructure teams to incorporate corporate standards into the CI/CD and provisioning processes.
- Maintaining source control management system and integrating it with software build and deployment.
- Responsibility for the build environment: resolve build issues, help coordinate complex software test environments and software releases.
- Triage of software issues from the Help Desk, disseminating requests to developers as appropriate and assisting with the deployment of fixes and enhancements.
- Monitoring of Systems' operational processes, escalating and facilitating failure resolution as appropriate.
- Design, execution and monitoring of automated testing and regression suites, reporting results as appropriate.

The successful candidate should have:
- Obtained a computer science or similar system technology/engineering degree.
- 5+ years of experience of working in a collaborative Development environment.
- An understanding of the role and application of revision control systems regarding development, software build, testing and deployment, experience with Git being a plus.
- A practical understanding of the software development life cycle and iterative software development processes.
- Working knowledge of software development source control, build, debugging, deployment, log management/monitoring/alerting, scripting and software testing.

Mandatory Skills Description:

- 5+ years of application development background with Java
- 5+ years of experience of working with the full software development life cycle and designing/developing best practice CI/CD pipelines, GitHub Action, test automation, static code analysis, Artifactory and release management processes.
- 2-3 years of experience with containers and orchestration technologies (Docker, K8s, OpenShift).
- Experience with application telemetry, monitoring and alerting solutions (Splunk, LogicMonitor, AWS CloudWatch, Azure Insight or similar).
- Proficient in at least two of the following Windows batch/PowerShell, bash, Python and Jenkins/Ansible/Puppet/Terraform (IaC).
- Good understanding of deployment of various platforms such as web/REST API, messaging bus/queue, application services, Microservices and Cloud Serverless components/managed platform.
- A curiosity concerning technology and the ability to learn new systems and tools quickly.
- Excellent communication skills and the ability to work in a collaborative environment.

Nice-to-Have Skills Description:

Experience with code-quality (SonarQube, Github Enterprise Advanced Security, Jfrog Artifactory Xray).
- Experience working with relational databases/SQL and no-SQL, other database technologies are a plus.
- Experience with Cloud solutions Azure (VNet, private Link, Blob storage, Azure SQL, Web App, Data Factory, ACS, AKS, ARO).
- Strong experience with managing and support of Windows Servers.
- Knowledgeable about networking (TCP, UDP, ICMP, ARP, DNS, TLS, HTTP, SSH, NAT, firewall, load balancing, etc).
- Experience with administration of Linux Servers.
- Other cloud solutions i.e. AWS (VPC, EC2, S3, ECS, EKS, RDS, ALB/NLB)

Languages:

English: C1 Advanced

We run content websites across multiple GEOs that generate real traffic, rankings, and revenue. This is not a fluff role focused on vanity metrics or brand awareness. You’ll work on projects where performance matters and where good work is visible.

This role is a strong fit for someone early in their SEO career who is smart, hungry, organized, and wants to grow quickly by working on real sites in competitive markets.

What You’ll Do

• Optimize on-page SEO elements such as titles, meta descriptions, headers, internal links, images, and content structure
• Help plan, review, and improve SEO content so it has a better chance to rank
• Work with writers to make sure content is clear, well-structured, and properly optimized
• Create and manage SEO tasks in an organized way
• Support ongoing growth across multiple websites and GEOs
• Learn how SEO decisions impact rankings, traffic, and conversions

Who This Is For

We are open to junior candidates. You do not need to know everything already.

What matters most is that you:

• Are smart, motivated, and willing to put the work in
• Can follow instructions well and stay organized
• Know how to create tasks and manage your work properly
• Want to build real SEO skills quickly
• Are serious about improving and taking on more responsibility over time
•  

Nice to Have, But Not Required

• Some hands-on SEO experience
• Familiarity with tools like Ahrefs, Google Search Console, Screaming Frog, NeuronWriter, or similar
• Experience with content optimization, internal linking, or basic keyword research
• Interest in competitive niches like iGaming, betting, or gambling

What We Offer

• Salary based on experience
• Bonus tied to profit growth and SEO performance
• A real opportunity to grow fast if you perform well
• A remote team with a direct, no-BS culture where output matters
• Learning budget for tools and courses
• Full-time, fully remote role