Jobs at Djinni

Team Lead Infrastructure / NOC-SRE Lead

We are hiring for our partner — an international crypto payments company — and are looking for a Team Lead Infrastructure / NOC-SRE Lead to lead an infrastructure and production operations team.

This is a hands-on leadership role: you’ll manage the NOC / Infrastructure / SRE team, improve operational processes, own incident management and escalations, while staying technically involved in complex Linux, networking, and database troubleshooting.

What you’ll do

• Lead and develop the NOC / Infrastructure / SRE team

• Organize shifts, on-call rotations, escalations, and team coverage

• Own incident management: alerts, routing, SLA/SLO, escalation, and postmortems

• Drive RCA and problem management

• Build and improve operational processes in Jira, Confluence, KB, and task trackers

• Improve monitoring, alerting, and observability

• Coordinate with Development, QA, DevOps, and Product teams

• Take hands-on involvement in complex production incidents

• Troubleshoot Linux, networking, and databases at L3 level

• Create and maintain documentation, runbooks, procedures, and operational standards

• Mentor engineers and ensure the quality and consistency of the team’s work

• Continuously improve infrastructure reliability and operational efficiency

What we’re looking for

• Previous experience as a Team Lead, NOC Lead, Infrastructure Lead, or SRE Lead

• Proven experience managing and mentoring an engineering team

• Experience supporting production and business-critical services

• Strong background in incident management and escalation processes

• Practical experience with RCA, postmortems, and problem management

• Solid Linux administration background

• Strong networking fundamentals: TCP/IP, routing, DNS, DHCP, NAT, VPN

• Experience with monitoring and alerting tools such as Zabbix, Grafana, Prometheus, Alertmanager, New Relic, Splunk, or similar

• Experience with Jira, Confluence, knowledge bases, or similar tools

• Ability to build effective processes without unnecessary bureaucracy

• Willingness to remain hands-on, not purely managerial

• English sufficient for technical documentation and communication

Nice to have

• SRE background

• Kubernetes / Docker

• Terraform / Helm / GitLab CI

• Cloud experience: GCP / AWS / Azure

• PostgreSQL / MySQL

• MikroTik / L2-L3 switches / VLAN

• Experience with 24/7 production operations

• Background in fintech, crypto, highload, or e-commerce

If you’re an experienced infrastructure leader who can combine team management, operational excellence, and deep technical expertise, we’d love to hear from you.

Phenomenon Studio is a boutique product design and development agency founded in 2019. We work with teams who’ve outgrown what they’ve built — from venture-backed startups to established market leaders — and own the work end to end: strategy, design, development, and post-launch.

The team of 70+ senior specialists is based in Europe, with entities in the USA, Estonia, and Switzerland, serving SaaS, fintech, healthcare, and EdTech. Across 120+ launches, clients have raised $500M+. Phenomenon is HIPAA-compliant, Nielsen Norman Group UX certified, and a Webflow Experts partner, holding a 5.0 rating on Clutch — and most clients come back for a second project.

We’re looking for a Senior Product Designer who treats a brief as a hypothesis rather than a specification.

Advantages of the role

• You own complex projects end to end. You don’t just do one part of someone else’s plan — you find the problem, decide what to do, and take responsibility for the result
• You’ll talk directly with the client to understand their needs and expectations, then present your solutions and stand behind them
• We submit product work to awards that judge the thinking, not the surface — Red Dot, UX Design Awards
• A design community of 30+ designers who give honest feedback, share second opinions, and help you think through decisions — people who’ve been in your shoes
• You’ll have a personal mentor to support you. Down the line, you’ll get to be that person for someone else

Requirements

• 5+ years of commercial product design experience, a substantial part of it in an agency or outsourcing setup
• Ability to take a project from 0 to 1 as the only designer on it
• Experience across both web and mobile products (iOS, Android)
• Strong visual craft — work that carries a brand and holds up in use, not just structurally sound layouts
• Experience optimising user journeys against metrics: engagement, conversion, retention
• Experience with UX research and behaviour analysis tools (Hotjar, Amplitude, Google Analytics, etc.)
• Proficiency in Figma (tokens, components, variables, auto-layout)
• Proficiency in modern AI tools for building live demo prototypes and products — Claude Code, Cursor, and similar — and using AI in your workflow without losing quality
• Strong spoken English (B2+ level). You’ll run calls, present and defend solutions, and handle client disagreements directly, alongside the PM.
• A case showing measurable impact on product metrics — required, either in your cover letter or already in your portfolio

What the role actually asks of you

• Identifying the real problem, even when it’s not what the client originally asked for — and being able to explain its importance.
• Adapting the process to the project instead of running the framework to the end
• Identifying the outcome your work should produce, and how anyone would know you met it
• Deciding without complete information — judging business, tech, and budget factors yourself, and acting on it
• Explaining the reasoning behind your solutions to the client, not just presenting layouts

This role is probably not a fit if

• Your answer to “why is it built this way?” is “that’s what the client / PM / Lead asked for”
• You need a detailed PRD or spec before you can start working
• You pass decisions upward instead of bringing a recommendation and the reasoning behind it
• Your case studies show only deliverables — flows, wireframes, a design system, not your reasoning, decisions, or the results.

What we offer

• Remote work format and flexible schedule
• Autonomy in work, opportunity to build processes, and grow within the company
• Individual development plan and annual performance review
• Workshops and playgrounds for continuous learning
• Compensation for subject-matter training
• Corporate English classes
• Access to IT Loyalty Club
• Accounting support
• 18 working days of annual leave
• 7 working days of sick leave and 7 working days of unpaid leave
• All national public holidays off

Recruitment process: Recruitment interview — Technical interview — Final interview

We are hiring for our partner — an international crypto payments company — and are looking for a strong Senior Linux System Administrator to join their production infrastructure team.

You’ll work on a B2B crypto payments product, supporting reliable and secure production infrastructure. This is a hands-on role focused on Linux, networking, infrastructure troubleshooting, system performance, and production stability.

This is not a Helpdesk, Windows/M365, or end-user support position.

What you’ll do

• Administer and maintain production Linux servers

• Perform L3 troubleshooting across Linux, networking, services, and databases

• Monitor and troubleshoot CPU, memory, disk, I/O wait, inodes, load average, and systemd

• Work with TCP/IP, routing, NAT, firewalls, and traffic management

• Configure and support OpenVPN / WireGuard

• Work with iptables / nftables

• Administer and troubleshoot MikroTik

• Support PostgreSQL / MySQL, including backups, restores, users, and basic diagnostics

• Investigate incidents and perform Root Cause Analysis (RCA)

• Maintain technical documentation, runbooks, and knowledge bases

• Perform production changes carefully with change plans, backups/snapshots, and rollback procedures

• Automate routine tasks using Bash, Python, or Ansible

What we’re looking for

• 5+ years of Linux system administration experience

• Strong hands-on experience with Ubuntu / Debian / CentOS

• Confident with systemd, journalctl, dmesg

• Strong performance troubleshooting skills: OOM, CPU pressure, I/O wait, disk pressure, inodes

• Solid understanding of TCP/IP, routing, NAT, and firewalls

• Experience with OpenVPN or WireGuard

• Experience with iptables or nftables

• Hands-on experience with MikroTik

• Experience supporting PostgreSQL / MySQL, including backup and restore

• Understanding of production safety and change management

• Experience with RCA / problem management

• English sufficient for reading technical documentation

Nice to have

• Ansible

• Bash / Python scripting

• Nginx / HAProxy

• Experience with highload, crypto, fintech, payments, hosting, or telecom

Details

Schedule: shift-based

• 08:00–17:00

• 09:00–18:00

• 15:30–00:30

If you enjoy solving complex production incidents, digging into root causes, and keeping infrastructure stable and reliable in a crypto payments environment, we’d love to hear from you.

We are hiring for our partner — an international crypto payments company — and are looking for an IT Infrastructure / L3 Support Engineer to join an established infrastructure team.

You’ll work on a B2C product, supporting internal and production infrastructure across Linux, Windows, Microsoft 365, identity management, networks, databases, backups, and containers.

This is a hands-on L3 infrastructure role for a system administrator who enjoys solving technical issues across different areas rather than focusing on just one technology.

What you’ll do

• Administer Linux and Windows guest operating systems

• Provide L3 infrastructure support and troubleshoot complex technical issues

• Administer Microsoft 365 environments

• Manage Microsoft Entra ID / Azure AD

• Manage users, accounts, permissions, licenses, and corporate access

• Administer Slack and related integrations

• Manage domains and corporate working environments

• Support corporate networks and network security

• Work with pfSense / MikroTik

• Support databases and business applications

• Perform backup and restore operations

• Work with Docker / containers and basic automation

• Monitor infrastructure, investigate logs, and troubleshoot incidents

• Maintain technical documentation, task trackers, and knowledge bases

What we’re looking for

• 3+ years of experience in System Administration / IT Infrastructure

• Strong hands-on experience with Linux and Windows

• Practical experience with Microsoft 365 administration

• Experience with Microsoft Entra ID / Azure AD

• User, account, access, and permission management

• Good understanding of corporate networking

• Hands-on experience with pfSense or MikroTik

• Experience supporting databases, including backup and restore

• Experience with Docker or similar container technologies

• English sufficient for reading technical documentation

• Comfortable working in a shift-based schedule

• Strong attention to detail and ability to follow established processes

Nice to have

• Slack administration

• Entra ID ↔ Slack integrations

• Bash / Python scripting

• Ansible

• Experience in a B2C / product company

• Experience with task trackers and knowledge bases

• Nginx / HAProxy

Details

Schedule: shift-based

• 01:30–09:30

• 09:00–18:00

• 17:00–01:00

You’ll join an established team and work across a broad infrastructure stack, combining system administration, L3 troubleshooting, identity management, networking, and infrastructure support.

NuxGame is a B2B iGaming technology provider. We deliver turnkey casino and sportsbook platforms, game aggregation, and sweepstakes products to operators worldwide, across four product lines: Turnkey Traditional, Sweepstakes Turnkey, Game Aggregation, and Sweepstakes Game Aggregation.

Our customers are operators. Their back office teams work in our platform every day, and their players use it every time they deposit, verify their identity, or withdraw.

We are looking for a Product Manager to join our Finance Team. You will own everything on the platform that touches money, player identity, and player protection—spanning seven product domains with one dedicated engineering team behind you.

What You Will Do

• Payments and PSP
  • Own the payment roadmap across all four product lines and decide what gets built, what gets configured, and what gets refused.
  • Own the internal payment gateway as a product: integration contract, provider onboarding, error handling and retries, logs, and the tooling support uses to investigate a stuck transaction.
  • Own the technical and product side of PSP relationships and work with our PSP Manager, who owns commercial terms and provider selection.
  • Drive deposit and withdrawal conversion: cashier UX, method visibility and ordering, error minimisation, hosted versus platform side flows, retry and cascading logic.
  • Own crypto and Web3 coverage: networks, confirmations, on ramp providers, wallet based authorisation and deposits.
  • Shorten the time it takes to launch a new provider by standardising the integration, so a new PSP becomes configuration rather than custom development.
• Fraud, KYC and Compliance
  • Own the fraud and risk engine: rules and thresholds, risk scoring, verification flows, duplicate account and bonus abuse detection, manual review load.
  • Own third party KYC and AML integrations end to end, from provider evaluation and platform requirements through rollout to operators.
  • Turn licensing and jurisdictional requirements into configurable platform capability instead of per operator custom work.
  • Hold the balance between fraud prevention and conversion, and defend where you put the threshold.
• Auth and Identity
  • Own registration and login as a conversion product, including social and Web3 registration.
  • Own the relationship between authentication and verification: what a player can do before KYC, what unlocks after it, and how that differs by jurisdiction and by operator.
  • Own back office authentication, permissions, and audit logs as an operator facing product.
• Segmentation
  • Own segmentation as a shared service: how segments are defined, evaluated, and consumed across payments, limits, verification, and reporting.
  • Make it usable by operators without engineering involvement: rule builder, preview and validation before a segment goes live, predictable behaviour when several segments match one player.
  • Own the cost side of it: evaluation performance on large player bases and what happens when a segment changes mid-session.
• Reporting, Limits and Responsible Gambling
  • Own operator facing financial reporting, dashboards, and export tooling.
  • Own the limit framework (deposit, loss, wager, session) and geo blocking as jurisdiction aware, operator configurable capability.
  • Own the responsible gambling toolset and make sure it satisfies the licences our operators hold.

What We Expect From You

• You own the roadmap for your domains and you defend it. Prioritisation is your call to make and to explain, not something you escalate by default.
• You write specifications that an engineer can build from without a business analyst in between: scope and non scope, flows, edge cases, dependencies, acceptance criteria.
• You work with data yourself. You define the metric, pull the number, and check it before you act on it.
• You go deep on the technical side. You read API documentation, review integration contracts, and hold your own in a discussion with engineers.
• You design for many operators at once. Every decision is a decision about configuration, defaults, and backward compatibility, not about a single customer.
• You close the loop after release. A feature that shipped and moved nothing is not a delivered feature.

Requirements

Must Have

• 5+ years in product management, with at least 3 years owning payments, fraud and risk, or financial products in iGaming, fintech, or payments.
• Hands on experience with PSP and payment aggregator integrations: REST APIs, request and response construction, webhooks and callbacks, idempotency, status and error mapping, reconciliation.
• Practical understanding of the trade offs between hosted payment pages, iframe, and fully platform hosted cashier flows, including where PCI scope, conversion, and support load land in each.
• Experience with several payment method families: cards, e-wallets, bank transfer and local rails, vouchers, and crypto (networks, confirmations, on ramp providers).
• Experience integrating KYC and AML providers, and owning or building a rule based fraud or risk engine.
• Experience with rule based configuration and player segmentation: defining segments, resolving conflicts between overlapping rules, and giving business users a safe way to change them without a release.
• Working knowledge of the regulatory requirements affecting deposits, withdrawals, KYC, and responsible gambling in at least two or three jurisdictions.
• Data fluency: deposit success rate, approval rate by provider and method, withdrawal processing time, chargeback rate, verification funnel conversion. You can pull these yourself.
• B2B product experience. Our users are operators and their back office staff, not only end players.
• Structured written communication in English. Russian or Ukrainian for internal team communication.

Nice to Have

• Experience in a multi tenant white label platform serving dozens of operators at once.
• Sweepstakes or social casino experience, where purchase and redemption flows differ from classic deposit and withdrawal.
• Experience with payment orchestration platforms, smart routing, and cascading.
• Experience with Metabase or a comparable BI stack, and enough SQL to validate a number.
• Practical use of AI tooling in the product workflow for discovery, documentation, and analysis.

What We Offer

• Full ownership of a product area that directly moves revenue for dozens of operators, with a dedicated engineering team behind it.
• A direct line to the CPO and to top management. Decisions here take days, not quarters.
• Remote work with a distributed team, or an office in Limassol if you prefer one.
• Competitive salary, flexible hours, and paid time off.

We’re looking for our first dedicated marketing person: hands-on, generalist, willing to learn fast. You’d be working directly with the founder (one person, no committee, no politics), running day-to-day marketing execution across our products (we’re shipping consumer apps on iOS and MacOS)

This is a full-time, remote role (35–40 hrs/week). Initial 3-month engagement with strong intent to extend if it’s working. Could grow into a Marketing Lead role as the portfolio scales.

What you’d actually do:
Your time will shift between our products based on what’s live, what’s launching, and what needs the most attention. Expect 2–4 products active in your queue at any time. Across them:

- Basic SMM. Run TikTok, Instagram accounts for our apps. Mostly base for launching ads and influencers outreach. We give you the playbook.
- Creator outreach. Find influencers of small and medium size (1K–10K, 10K-100K followers) in each product’s niche. Reach out, send brief, pay them, collect content, track results. Markets vary — often US, Europe, Brazil, Japan.
- Community participation. Genuine presence in the Reddit / Discord / Telegram communities relevant to each product. Help people, build credibility, mention the app only when it actually helps the conversation. We do NOT spam.
- Newsletter sponsorships . Find small targeted newsletters per product, negotiate small ads.
- Reporting & systems. Weekly metrics sheet across all products (downloads, ratings, install sources, MRR). Weekly Friday written report across all projects.

Who you are:
Ambitious junior or self-taught marketer. The role demands real ownership. You’ll get a budget, a playbook, and weekly priorities — then you decide what to ship and when. We don’t want someone who needs daily approval to do the next obvious thing.

Required:
- Strong written English
- Active TikTok user — you get how it works in 2026
- Comfortable on Pinterest, Reddit, Instagram at user level
- Comfortable juggling 2–4 different products with different audiences and brand voices, without mixing them up
- Spreadsheets (Google Sheets), comfortable in Notion or similar
- Self-directed: weekly plan, ship, iterate, raise blockers early
- Honest about what works and what doesn’t

Would be a plus:
- Efficient with AI
- Personal interest in consumer tech and design
- Basic Canva or Figma
- Previous experience juggling multiple small clients or projects in parallel
- Familiarity with App Store Connect or app analytics tools

Not required:
- A marketing degree
- Years of experience
- Agency background
- Knowing “ASO” or “CAC” — we’ll teach what you need

How we work:
- Async-first. Daily Slack/ check-in, weekly call.
- Weekly Friday written update across all projects.

We are looking for a Middle/ Middle+ PHP Developer to join a long-term project focused on building and evolving a complex data-processing platform in the Construction Technology domain.

This role is centered around backend architecture, high-load systems, and real-time data processing. You will be responsible for designing scalable services, managing asynchronous data flows, and ensuring reliable ingestion and processing of IoT device data.

The platform plays a key role in workforce tracking, operational efficiency, and automation of field processes. It processes large volumes of real-time data and applies complex business logic for workforce scheduling and analytics.

This is a backend-focused role with high ownership and impact on system architecture and performance.
 

Benefits

• Opportunity to solve complex architectural and high-load challenges
• Professional growth within a scaling tech company
• High-impact role in a real-world IoT and data-driven product
• Work with modern backend technologies and distributed systems
• Remote-first environment with flexibility and autonomy
   

About the Client

International product company in the Construction Technology domain, focused on automating workforce management processes through IoT and cloud-based solutions.

The product replaces manual time tracking with automated data collection, improves payroll accuracy, and enables real-time tracking of workforce operations and analytics.
 

About the Project

The platform’s core processing system is responsible for IoT data ingestion, real-time processing, and advanced workforce scheduling logic.

The system provides real-time dashboards and analytics for operational decision-making.
 

Location: United States

Duration: long-term
 

Requirements

• 3+ years of commercial experience with PHP in backend development
• Strong expertise in Laravel and its ecosystem in production environments
• Deep knowledge of PostgreSQL, including optimization, indexing, and schema design
• Experience with Laravel Jobs and queue systems (Redis, SQS)
• Solid understanding of RESTful APIs and third-party integrations
• Experience with Eloquent ORM performance tuning and N+1 query prevention
• Familiarity with Docker and containerized development
   

Additional Requirements

• Strong understanding of SOLID principles and clean code practices
• Strong problem-solving skills and attention to detail
• Experience working in Agile/Scrum environments
• Upper-Intermediate (B2+) English level for spoken communication
   

Responsibilities

• Design and implement scalable backend services and APIs
• Architect and evolve backend systems for high-load environments
• Optimize complex database queries to handle large volumes of real-time data
• Build and manage asynchronous processing using queues and background jobs
• Ensure reliable ingestion and processing of IoT-driven data streams
• Conduct code reviews and maintain high standards of code quality
• Refactor legacy components into modern, maintainable service patterns
• Collaborate with product and engineering teams to translate business requirements into technical solutions
   

🇺🇦 Additional Notes

• We consider candidates both in Ukraine and abroad
• For specialists based in Ukraine, we provide the option of official booking (reservation)

About the client

Our customer is the European online car market, serving over 30 million monthly users and present in 18 countries. As part of their project, they are building an internal AI platform and are looking for a Senior AI Engineer with genuine, hands-on experience building agentic AI systems - not just integrating existing tools.

This is a hands-on engineering role for someone who has real depth in both AI system design and AWS platform engineering, and who can move fluidly between the two to build production-grade, agentic solutions.

While this is a hands-on role, you will also influence technical direction, raise the bar for engineering practices, and enable other data scientists and engineers to succeed.

Duration is 4-6 months with the possibility of prolongation. 

Time zone: EU or Canadian time zone.

We are ready to consider candidates for part-time cooperation.

Responsibilities:

• Design, build, and maintain agentic AI systems as part of the AI platform
• Work in depth with AWS to build and operate the underlying platform infrastructure
• Design and implement knowledge graph solutions to support AI reasoning and retrieval (e.g. using AWS Neptune or Neo4j)
• Collaborate with cross-functional teams to align the AI platform with business goals and internal use cases
• Troubleshoot and resolve issues across integrated systems to ensure reliable, end-to-end agentic workflows.

Requirements:

• 5+ years of experience in Software Development
• Real, hands-on experience building agentic AI systems - genuine understanding of how they work, beyond just using existing tools or frameworks off the shelf.
• Strong, in-depth AWS experience - real platform engineering depth, not incidental or side use of AWS.
• Strong Python knowledge
• Deep experience building knowledge graphs, ideally with AWS Neptune or Neo4j - especially valuable for this role.
• Experience with LLMs, prompt engineering, and AI integration patterns.
• Strong troubleshooting skills and a collaborative, team-first mindset.
• English level - upper-intermediate (both verbal and written)

Nice to Have:

• Familiarity with MCP (Model Context Protocol).
• Proficiency in infrastructure as code (e.g. CDK in TypeScript/Node.js) to manage AWS services such as Amazon Bedrock and Agent Core.
• Docker/Kubernetes familiarity.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

Design Engineer (3D Printing)

About the Position

We are looking for a Design Engineer/Mechanical Design Engineer (SolidWorks, 3D Printing)

to work on the development of mechanical devices and hardware products. The role covers the full development cycle: from concept and prototyping to preparation for mass production.

Location: Kyiv

Employment Type: Full-time

Responsibilities:

Developing 3D models of mechanical assemblies and devices

Preparing models for manufacturing (DFM)

Prototyping and testing products

Making design changes to account for manufacturing constraints

Optimizing production costs and simplifying assembly

Collaborating with contractors and manufacturing teams

Integrating mechanical components with electronics (sensors, motors, etc.)

Requirements:

At least 3 years of experience in developing mechanical devices and electronics

Understanding of DFM principles (milling, sheet metal bending, thermoforming, 3D printing)

Experience preparing products for mass production

Hands-on experience with 3D printing and materials

Proficiency with 3D printers (particularly Bambu Lab)

Proficiency in SolidWorks

Experience with PDM systems (a plus)

Experience working with Ukrainian contractors and prototyping shops

Skills in manual assembly, setup, and testing

Understanding of FEM/FEA, thermal, and vibration analysis

Experience working in Agile/Scrum teams

Basic skills in electromechanical integration

A plus:

Experience with R&D projects

Collaboration with industrial designers

Experience launching products into mass production

Candidate Requirements

At least 2 years of work experience.

The Role

We're looking for a strategic, data-driven Head of VIP to own the design, performance, and continuous optimization of our VIP retention program across T1 and T2 casino markets. You'll set the strategy, bring innovation, novel ideas, own the numbers, and lead through a dedicated VIP Team Leader who runs day-to-day execution. You'll spend your time on segmentation, cohort analysis, program design, and cross-functional influence, stepping into the player-facing world only for your top 10–20 Tier-1 accounts and genuine crisis escalations.

What You'll Own

• Strategic Analytics: Design and maintain our multi-tier segmentation (Mass Market / Pre-VIP / VIP) and cohort framework (Active, Churn, Reactivated, New), and deliver 7-day, 14-day, and monthly performance intelligence across every project and market.
• Program Strategy and Tactics: Own the annual VIP Retention Marketing Calendar — campaign design, offer mechanics, seasonal activations, and a structured testing roadmap.
• Retention & Reactivation: Build predictive churn early-warning capability, design win-back mechanics, and personally step in on high-stakes closure situations escalated by your Team Leader.
• Business Performance: Own retention rate, churn reactivation, NGR/deposit growth, LTV, bonus efficiency ratio, and surplus margin — and report on them monthly to leadership.
• Cross-Functional Leadership: Partner with Product, Marketing, CRM, Compliance, and Finance to keep VIP strategy aligned with the wider business, and represent the segment at board level.
• Team Leadership: Set the department's KPI framework and give strategic direction to your VIP Team Leader — who owns scheduling, coaching, QA, and the day-to-day player relationship.

What We're Looking For

• Proven track record building or scaling a VIP program in iGaming/gambling, ideally across regulated T1/T2 markets.
• Fluency with the metrics that actually run a VIP book: NGR (not just GGR), cohort-based LTV, LTV:CAC, bonus efficiency, and surplus margin.
• Experience leading through a manager layer rather than running a desk personally — comfortable setting direction and holding a Team Leader accountable to KPIs, not doing the coaching yourself.
• Strong cross-functional influence — you've shaped Product, Marketing, and Compliance decisions with data, not just requested changes.
• Working knowledge of the regulatory constraints that shape VIP marketing in T1/T2 markets (e.g. UK affordability checks, MGA/EU advertising rules, responsible gambling obligations).

🎓 Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field.
• A minimum of 3 years of experience in VIP management or a similar role, with at least 2 years in a leadership position.

🌍 Why You Should Join Us

• Competitive Compensation: Enjoy a highly competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with ample opportunities for learning and growth.
• Exciting Challenges: Join a forward-thinking, fast-growing company at the forefront of the iGaming industry.

Ready to take your VIP expertise to the next level? Apply now and help us redefine the VIP experience, shape the future of player engagement, and make a lasting impact in the iGaming world.

🚀 Apply today and become part of something truly special! 🚀

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

Now we are looking for Customer Support manager, who will cover 3PM-11PM shifts by London time

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

We are a fast-growing product company in the iGaming industry, driven by innovation, creativity, and a passion for delivering exceptional player experiences. Our team brings together talented professionals who embrace challenges, think outside the box, and continuously strive for excellence.
 

As we continue to scale, we are looking for an experienced and visionary Chief Executive Officer (CEO) to lead the next stage of our growth in the US Sweepstakes Casino market.
 

As CEO, you will define the company's long-term vision, shape its strategic direction, and drive sustainable business growth. Working closely with shareholders and senior leadership, you will build a high-performing organization, strengthen operational excellence, and position the company as a market leader in one of the fastest-growing segments of the iGaming industry.
 

This is a unique opportunity for a hands-on executive who combines strategic leadership with strong commercial acumen and a proven ability to scale high-growth digital businesses.

 

Key Responsibilities
 

Business Strategy & Growth:

• Define and execute the company's long-term vision and growth strategy within the US Sweepstakes Casino market.
• Identify new business opportunities, partnerships, and expansion initiatives to drive sustainable revenue growth.
• Monitor market trends, competitive landscape, and emerging opportunities to maintain a strong market position.

Operational Leadership:

• Lead and optimize company operations across Product, Marketing, CRM, VIP, Affiliates, Payments, Customer Support, Compliance, and Technology.
• Build scalable processes and organizational structures that support rapid business growth.
• Ensure alignment between departments around strategic priorities and company objectives.

Commercial & Financial Management:

• Own the company's commercial performance, revenue growth, profitability, and overall P&L.
• Oversee budgeting, forecasting, financial planning, and company-wide KPI management.
• Drive data-informed decision-making and continuously optimize business performance.

Product & Customer Growth:

• Partner closely with Product and CRM teams to improve customer acquisition, player engagement, retention, and lifetime value.
• Support the development of innovative product experiences that strengthen competitive advantage.

Leadership & Culture:

• Build, mentor, and inspire high-performing leadership teams.
• Foster a culture of ownership, accountability, collaboration, and continuous improvement.
• Attract and retain exceptional talent while developing future leaders across the organization.

Governance & Compliance:

• Ensure the company operates in accordance with applicable regulatory and compliance requirements.
• Support market expansion by establishing operational readiness for new jurisdictions and business opportunities.
   

What We're Looking For

Executive Experience:

• Proven executive leadership experience as a CEO, General Manager, Managing Director, or another senior leadership role within iGaming, Sweepstakes Casino, Social Casino, or a high-growth digital product company.
• Demonstrated success in scaling product-led businesses and delivering sustainable revenue growth.

Industry Expertise:

• Deep understanding of the US Sweepstakes Casino ecosystem, including acquisition channels, affiliate marketing, retention strategies, VIP programs, and player lifecycle management.
• Strong knowledge of commercial models, digital marketing, and operational best practices within the iGaming industry.

Business & Financial Acumen:

• Extensive experience managing P&L, financial planning, budgeting, and business performance.
• Strong analytical and commercial mindset with the ability to balance strategic vision and operational execution.
   

Leadership:

• Exceptional leadership, communication, and stakeholder management skills.
• Experience building and leading cross-functional executive teams in fast-paced, high-growth environments.
• Ability to influence, inspire, and align teams around ambitious business objectives.
   

Personal Attributes:

• Entrepreneurial mindset with a hands-on approach to solving business challenges.
• Results-oriented, resilient, and comfortable making high-impact decisions in a dynamic environment.
• Passion for innovation, continuous improvement, and building market-leading products.

• We are seeking an RPA Developer for our client to join a multidisciplinary team that includes frontend and backend developers, data engineers, data scientists, QA engineers, cloud engineers, and project managers. The ideal candidate is a strong problem solver who can work independently in a fast-paced, evolving environment. Experience with Power Automate Desktop and the broader Power Platform is highly desirable, along with familiarity with Blue Prism. A working knowledge of Python and SQL is required—while deep expertise is not necessary, these technologies should be well understood and not new to the candidate.

   

• Responsibilities:

  • Design, develop, and deploy RPA solutions using Power Automate and Blue Prism
  • Implement and configure RPA software robots to execute tasks and streamline processes
  • Collaborate with cross-functional teams to integrate RPA solutions with existing systems and applications.
  • Troubleshoot and resolve issues related to RPA processes and bots in a timely manner.
  • Conduct unit testing and validation of RPA solutions to ensure accuracy and reliability.
  • Stay updated on the latest RPA trends, tools, and best practices.

   

• Mandatory Skills Description:

  Core must-have for this position (tech stack):
  - Power Automate: Cloud flows and desktop flows. 2y+ experience with Power Automate Desktop. Ability to build complex workflow orchestration, integrate with APIs, databases, and enterprise systems, and handle long-running or stateful processes.
  - Microsoft Power Platform: End-to-end understanding of the broader ecosystem.
  - Blue Prism: Proven experience, particularly in the context of migration or transition initiatives.
  - Programming background: Optional, but beneficial; examples include C#, Python, or similar languages.
  
  Skills:
  - Overall experience in a related field of more than 7 years
  - Bachelor's degree in Computer Science or a related field.
  - Environment strategy: Familiarity with Dev, Test, and Prod environment practices.
  - Python programming skills
  - Proficient with SQL
  - Proficient with Python or C#
  - Excellent problem-solving and troubleshooting skills.
  - Effective communication and collaboration skills.
  - Proactive attitude and a willingness to learn and adapt in a fast-paced environment.

   

• Nice-to-Have Skills Description:

  • Experience with performance testing and profiling
  • Experience integrating with cloud infrastructure platforms, in particular Microsoft Azure
  • Understanding of Financial Mathematics

   

• Languages:

  • English: B2 Upper Intermediate

     

• Processing Steps

  CVR -> HackerRank test -> TI -> PMI -> Client CVR -> CLI1 - CLI 2

Title: AI Engineer
Reports to: Principal AI Architect
Department: AI & Advisory
Location: Ukraine – Remote
Term: Full-Time

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking an AI Engineer to join our growing AI & Advisory team in Ukraine. This is a hands-on engineering role focused on building, integrating, testing, and deploying AI-enabled applications and enterprise solutions for sophisticated client environments.

Working under the technical direction of a Principal or Senior AI Architect, the AI Engineer will translate approved architecture and security decisions into working software, integrations, deployment patterns, tests, and technical evidence. This role will build rapid proofs of concept while also helping move successful solutions toward secure, maintainable, and supportable production use.

The successful candidate will combine strong software engineering fundamentals with practical AI, Azure, integration, and security experience. This is not a research-only or prompt-engineering role; we are looking for an engineer who enjoys writing production-quality code, solving complex integration challenges, testing assumptions, and delivering reliable technical solutions.

Position Responsibilities:

• Build rapid proofs of concept and production-ready components for AI-enabled research, data access, document analysis, workflow automation, reconciliation, and internal application use cases
• Develop, review, refactor, test, and maintain application code using Python and other supported development technologies
• Build and integrate REST APIs, MCP components, connectors, webhooks, databases, enterprise applications, and data-integration services
• Connect AI-enabled workflows with Microsoft 365, SharePoint, Microsoft Graph, enterprise data stores, third-party platforms, and approved AI services
• Implement retrieval and data-processing solutions using embeddings, vector or hybrid search, metadata filtering, indexing, and access-aware patterns
• Deploy and operate applications within Microsoft Azure using approved hosting, identity, storage, database, networking, security, and deployment patterns
• Build repeatable development and release processes using Git, CI/CD, Docker, automated testing, and infrastructure automation
• Implement appropriate authentication, authorization, role-based access, secrets management, logging, monitoring, environment separation, and other security controls
• Test AI solutions for reliability, security, model failure, prompt injection, inappropriate data access, unsafe tool use, dependency failure, and other production-readiness risks
• Participate in architecture reviews, code reviews, client technical sessions, troubleshooting, production-readiness assessments, and technical handoffs
• Maintain clear implementation documentation, diagrams, runbooks, testing evidence, and technical decisions while proactively communicating blockers, scope changes, and delivery risks
• Contribute reusable code, deployment templates, testing approaches, connector patterns, and engineering standards to Atlas Technica’s Ukraine-based AI capability

Requirements:

• 5+ years of professional software engineering experience, including recent hands-on work with AI-enabled applications, cloud applications, data systems, or enterprise integrations
• Strong Python development skills with experience building APIs, services, scripts, applications, or data workflows
• Experience with at least one additional production development stack such as C#/.NET, TypeScript/Node.js, Java, or a comparable technology
• Hands-on Microsoft Azure experience across application hosting, identity, storage, databases, secrets management, logging, monitoring, and deployment
• Practical experience with LLM APIs, agentic workflows, retrieval-augmented generation (RAG), embeddings, structured outputs, prompt design, and model limitations
• Experience building or integrating APIs, connectors, MCP components, databases, data platforms, or enterprise workflow systems
• Strong understanding of authentication, authorization, role-based access control, least privilege, environment separation, and secure secrets management
• Experience with Git, CI/CD, Docker, automated testing, production troubleshooting, and modern software-development practices
• Ability to write clean, maintainable, and testable code and clearly explain technical and implementation decisions
• Strong problem-solving, ownership, documentation, and follow-through skills with the ability to work effectively in a remote and collaborative delivery environment
• English proficiency at B2 level or higher, with the ability to participate effectively in technical client discussions and produce clear written documentation

Desirable Qualities:

• Experience with Azure AI Foundry, Azure OpenAI, Azure AI Search, Microsoft Agent Framework, or comparable AI orchestration technologies
• Experience with Microsoft Graph, SharePoint Online, Microsoft Entra ID, Microsoft 365, Copilot Studio, or Power Platform
• Experience with technologies such as Azure Functions, Azure Container Apps, App Service, Azure SQL, PostgreSQL, Cosmos DB, Snowflake, or similar data and application platforms
• Experience developing evaluation datasets, regression tests, or other approaches for testing non-deterministic AI components
• Experience moving prototypes, internally developed applications, vendor solutions, or citizen-developed applications toward controlled production use
• Experience supporting financial services, regulated industries, enterprise clients, or other environments with strong security and compliance requirements
• Relevant Microsoft Azure, AI, software engineering, or cloud certifications
• Experience creating reusable engineering patterns, mentoring junior engineers, or contributing to engineering standards and technical knowledge sharing

Position Name: Information Security Analyst
Reports to: Chief Information Security Officer
Location/Type: Remote (UA Candidates only)

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We seek a skilled Information Security Analyst to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be work closely with the Chief Information Security Officer (CISO) and various teams to maintain and improve the security posture of Atlas and its clients. As a new position, this role will evolve, providing opportunities for growth and adaptation.

Responsibilities:

Vulnerability Management:

• Review vulnerability reports.
• Research scalable solutions for vulnerability remediation.
• Collaborate with Support/NOC to ensure remediations have minimal impact on clients and facilitate maintenance windows.
• Work with CS/Engineering to script and automate remediations.
• Track progress in ticketing system, including master tickets for multi-client initiatives and sub tickets for individual clients.
• Address vulnerabilities for clients' third-party vulnerability management, including overlap with Cavelo, and apply remedies to other clients.

Risk Management and Due Diligence:

• Provide accurate and timely responses to Due Diligence Questionnaires (DDQs).
• Review and analyze findings from risk assessments and penetration tests for Atlas and clients.
• Address identified vulnerabilities and recommend remediation strategies.
• Participate in Business Impact Analyses and tabletop exercises to enhance organizational resilience.

Industry Benchmark Alignment and Standards Updating:

• Start measuring alignment with Microsoft benchmarks in Intune and work on increasing the score.
• Address vulnerabilities and issues identified in workstation builds, cloud infrastructure configurations, and security configurations.
• Harden systems to enhance security across workstations, cloud infrastructure, and security configurations.

SOC 2 Maintenance and Additional Security Tasks:

• Perform test restores.
• Conduct reviews of our KnowBe4 phishing tests and training.
• Review SIEM logs.
• Assist in addressing cybersecurity incidents.
• Work with NOC and outsourced SOC on remediation runbooks.
• Perform additional tasks as assigned to support the security team and organization

Requirements:

• Strong understanding of cybersecurity principles and practices.
• Experience with vulnerability management and remediation.
• Familiarity with Microsoft Intune and security benchmarks.
• Excellent analytical and problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Strong communication skills, both written and verbal.
• Strong ability to work independently
• Experience with security tools (SIEM, IDS/IPS, vulnerability scanners)
• Experience with RMM/SOAR and other automation platforms.
• Experience scripting
• Experience writing runbooks.

Desirable Qualities:

• Experience working in an MSP environment (preferred, but not required)
• Relevant certifications (AZ-500, SC-900, SC-300, CompTIA Security+, etc.)