Senior Payments and Antifraud Specialist
Hello, we are looking for a Senior Payments & Antifraud Specialist for our Operations team. This is a new role: you will become the first specialist in this area and the single point of responsibility for payment providers, fraud prevention, and chargebacks across all projects of the group.
Location: Remote (full-time)
Team: Operations, reporting directly to the COO. There is no separate Payments & Antifraud team yet; these functions are currently distributed among different employees. The role has a growth perspective to Head of a separate Payments & Antifraud team as the function develops.
About the role:
The role is hands-on: you manage providers yourself, investigate cases yourself, and set up rules together with the product and development teams.
Requirements:
- 3+ years of hands-on experience in payments and/or antifraud, preferably in iGaming, gambling, betting, or another high-risk vertical
- Hands-on experience with PSPs and payment providers
- Understanding of high-risk processing (cards, P2P, crypto)
- Experience with chargebacks and disputes
- Understanding of fraud prevention, risk scoring, and customer verification (KYC/AML)
- Analytical thinking, confident working with data and Excel / Google Sheets
- Ability to work at the intersection of Payments, Product, Analytics, and Operations
- English at B2 level or higher for communication with international providers
- Ukrainian and Russian at a level sufficient for day-to-day internal communication within the team
Responsibilities:
Payment providers (PSP):
- Search for, evaluate, and onboard new PSPs, acquirers, and alternative payment methods (cards, P2P, crypto, local methods)
- Prepare comparisons of terms: fees, limits, reserves, payout timelines. Take part in negotiations
- Manage communication with current providers: incidents, onboarding, KYB
- Monitor approval rate and declines, investigate the reasons for declines and operational issues
Antifraud and verification:
- Together with Product, Analytics, and development, set up fraud rules, scoring, limits, automatic and manual checks
- Take part in the development of the internal antifraud system: form requirements, test, improve
- Monitor and investigate fraud cases, escalate complex cases
Payouts and chargebacks:
- Verify users and approve payouts within the established limits and rules
- Monitor chargebacks, prepare evidence, and dispute them
- Analyze chargeback causes and propose measures to reduce the chargeback rate
Analytics and reporting:
- Track key metrics: payment approval rate, withdrawal approval rate, payout speed, chargeback rate, transaction cost
- Regularly prepare reports on providers and payment methods
What we could offer:
- Remote full-time work
- Flexible schedule
- 24 working days of paid vacation
- 100% paid sick leave
- Competitive fixed salary + bonuses
- Long-term cooperation
- Career growth to Head of the Payments & Antifraud team