Jobs at Djinni

  Position overview
You'll join the DashDevs marketing team responsible for creating content that supports brand awareness, lead generation, and business growth across international markets.
 

Our content covers fintech, digital banking, embedded finance, payment systems, AI, software engineering, and product development. You'll collaborate with marketers, engineers, and product experts to create educational and commercial content for prospects and clients in the EU, UK, and US.
 

The team actively uses AI-powered workflows to improve content creation, combining modern LLM tools with strong editorial standards to produce accurate, engaging, and valuable content.

.   Your Background

• 2+ years of commercial experience in content marketing or copywriting, preferably within fintech, financial services, SaaS, or software development
• Daily hands-on experience using AI writing tools such as ChatGPT, Claude, Gemini, Cursor, Perplexity, or similar
• Strong prompting skills and ability to build reusable AI-assisted writing workflows
• Excellent editorial judgment with the ability to identify and correct AI-generated inaccuracies, hallucinations, generic wording, and compliance risks
• Experience creating long-form content, including blog articles (2,000–3,000+ words), case studies, landing pages, and website content
• Ability to explain complex technical concepts such as APIs, integrations, software architecture, and fintech infrastructure to business audiences
• Strong research skills and experience interviewing subject-matter experts
• Experience writing for international B2B audiences (EU, UK, US)
• English level — C1+ (must have)
   

     Skills that will be a plus

• Experience building AI-assisted content systems, prompt libraries, and brand voice guidelines
• Experience working with SEO platforms such as Semrush

• Knowledge of an additional foreign language

   

  Responsibilities

• Create high-quality content for website pages, blogs, landing pages, case studies, email campaigns, and sales materials
• Use AI tools to support research, drafting, editing, and content repurposing while maintaining editorial quality
• Interview internal experts and transform technical knowledge into engaging thought leadership content
• Ensure consistent brand voice and fact-check all published content for accuracy and clarity
• Research fintech, payments, AI, and software engineering topics
• Collaborate with marketing, product, and engineering teams to create content aligned with business goals
• Contribute to improving AI-assisted content creation workflows and editorial processes
  
  We offer
• 20 billable days off during the first year of cooperation, 25 billable days off from the second year
• Fair and competitive compensation
• Friendly team and enjoyable working environment
• Clearly established business processes
• Regular company updates and Q&A sessions with top management
• Flexible working schedule
• Remote work
• Ability to transfer unused vacation to the next year

We're hiring an SEO Executive who knows how to move rankings in competitive, regulated markets.

We're an iGaming affiliate operator running content sites across multiple GEOs. You'll be working directly on sites that generate real revenue — no fluff projects, no brand awareness campaigns. Just rankings, traffic, and conversions.

🎯 What You'll Actually Do

• Execute keyword research at scale — finding gaps competitors haven't touched yet
• Optimize on-page elements: titles, metas, headers, internal linking, content structure
• Work with writers to produce and QA SEO-optimized content that ranks
• Support link building efforts: prospecting, outreach coordination, anchor strategy
• Run technical audits and flag issues that actually impact rankings
• Track performance in GSC and Ahrefs, report what matters, cut what doesn't

👀 You're the Right Fit If:

• You have hands-on SEO experience in iGaming, gambling, or betting niches — this is non-negotiable
• You know Ahrefs, GSC, Screaming Frog, and NeuronWriter (or similar tools) without needing a tutorial
• You've ranked pages in regulated or competitive verticals before
• You work independently, manage your own time, and hit deadlines without being chased
• You think in terms of ROI, not just traffic

What We Offer:

💸 Competitive salary tied to experience

📈 Real growth — we promote based on results, not tenure

💬 No-BS remote culture where output matters, not hours logged 🎓 Learning budget for tools and courses

✅ Full-time, fully remote

About Lemon.io

Lemon.io is a profitable, growing talent marketplace that connects vetted senior engineers with companies that need them. We've been in business for 10 years, have 60 people across Ukraine, Europe, Canada, and the US, and process over $16M in annual GMV.

We're transitioning from a services-driven marketplace to a technology-driven platform. The product roadmap is wide open. We know what the bottlenecks are, but we are yet to figure out how to solve them. You won't be maintaining an engine, you'll be helping build one.

The Role

We're looking for a PM who operates at the intersection of data, product instincts, and engineering velocity. You'll own product areas end-to-end, from discovery through delivery, collaborating closely with a distributed, async-first engineering team. You will work across our core products for the client's side. 

This is not a coordination role. We want someone who digs into the problem, challenges assumptions, and ships things that move business metrics.

Now let's elaborate :)

What You'll Do

• Directly contribute to business growth by improving the way we work with customers, building billing, customer experience, and operations tooling that helps us move faster
• Own product areas from conception to delivery: define success before writing a single spec
• Drive discovery: user interviews, data analysis, competitive research, hypothesis validation
• Work with AI agents to automate and improve product workflows: hands-on, not just directional
• Prioritize ruthlessly. Decide what to build, what to skip, and what to kill
• Provide enough context for engineers to make smart decisions: no hand-holding, no over-speccing
• Run grooming, planning, and design reviews; lead demos and release notes
• Collaborate with Product Designer and Engineering to ship fast and iterate constantly
• Track and own the business metrics that your product area affects.
  
   

Who You Are
 

• Product-minded and business-first - you connect every feature to a measurable outcome
• Obsessed with simplicity. Complexity is a cost, not a feature
• Proactive: you don't wait for perfect specs to start building things
• Comfortable in async, distributed environments - clear written communication is your superpower
• You can hold a technical conversation with engineers without faking it
   

Experience
 

Must have

• 3+ years of product management experience
• Proven track record of product decisions that directly impacted business metrics (revenue, retention, conversion, activation)
• Experience working in and with distributed, remote engineering teams
• Solid English - you'll work across international stakeholders regularly

Nice to have

• B2B SaaS or marketplace product experience
   

Why Lemon.io

• Profitable and bootstrapped. No fundraising pressure, real business fundamentals
• A pivotal moment: we're building the product, not maintaining it
• Small team, high ownership. Your work is visible and your decisions ship
• eNPS of 63. People here care and stay
• Direct access to founders and leadership - no layers.
   

What We Offer

• Competitive salary in USD
• Full remote with flexible working hours
• 28 working days of vacation per year
• 7 days of sick leave
• Annual reimbursements: health, self-development, travel, home office, mental wellness
• Startup culture with open communication

Функції:

·         техпідтримка (рівень L2+L3) та забезпечення розвитку (аналіз, проектування, впровадження, оптимізація) мереж та мережевих сервісів  Enterprise-рівня: LAN, WAN, WLAN WiFi, DATACENTER, всі різновиди VPN.

Вимоги:

·         Неповерхневі (на рівні, реально еквівалентному CCNP Enterprise/Routing&Switching + CCNP Security) знання механізмів та протоколів L2/L3 комутації, маршрутизації (BGP, OSPF, EIGRP), QoS, Network Monitoring/Logging/Troubleshooting/Management, відмовостійкості, автоматизації, забезпечення захисту мереж, та т.і.

·         Досвід роботи (від 4 років) з Cisco Catalyst (провідні та безпровідні мережі) та з Fortinet FortiGate (OSPF, BGP, створення, аналіз та оптимізація політик, функціонал Unified Threat Management, інспекція трафіку, IPS, SD-WAN, всі підтримувані різновиди VPN).

Режим роботи та особливі умови:

Офіс/гібрид

Функції:

·         техпідтримка (рівень L2+L3) та забезпечення розвитку (аналіз, проектування, впровадження, оптимізація) мереж та мережевих сервісів  Enterprise-рівня: LAN, WAN, WLAN WiFi, DATACENTER, всі різновиди VPN.

Вимоги:

·         Неповерхневі (на рівні, реально еквівалентному CCNP Enterprise/Routing&Switching + CCNP Security) знання механізмів та протоколів L2/L3 комутації, маршрутизації (BGP, OSPF, EIGRP), QoS, Network Monitoring/Logging/Troubleshooting/Management, відмовостійкості, автоматизації, забезпечення захисту мереж, та т.і.

·         Досвід роботи (від 4 років) з Cisco Catalyst (провідні та безпровідні мережі) та з Fortinet FortiGate (OSPF, BGP, створення, аналіз та оптимізація політик, функціонал Unified Threat Management, інспекція трафіку, IPS, SD-WAN, всі підтримувані різновиди VPN).

Режим роботи та особливі умови:

Офіс/гібрид

We are currently looking for 4 Java Developers to support the following activities:

Development and implementation of technical integrations between the FaktorZehn quotation and policy management system — a new property and casualty insurance system — and the relevant peripheral systems.

Responsibilities

Java software development within the new property and casualty insurance quotation and policy management system

Integration with the claims management system, including technical data provision, contract data, lead insurance and participation data

Integration with the reinsurance system, including reinsurance determination, premium data and contract data

Integration with the document generation and printing system, including technical data provision and dynamic document structures

Integration with the partner management system, including development of creditor-related functionality

Integration with the Data Warehouse, including technical data provision and mapping data to target structures

Implementation of SOAP and REST web services

Test-driven and behaviour-driven development using TDD and BDD

CI/CD implementation using the specified toolchain

Mandatory Requirements

Strong experience with Java SE/EE and in-depth backend development expertise

Experience developing web services and interfaces using SOAP and REST

Experience integrating peripheral systems such as claims, reinsurance, document generation, partner management and Data Warehouse systems

Experience with test-driven development and behaviour-driven development: TDD and BDD

Experience with SQL databases

Experience with CI/CD and build tools, including Jenkins, Docker, Maven, Gradle, Git and Artifactory

Business-fluent German

Preferred Requirements

Experience with the FaktorZehn product suite, including IPM, IPS and F10-IOS, or with a comparable standard property and casualty insurance quotation and policy management system

Experience with Vaadin and Spring Boot

Experience mapping data to target structures for Data Warehouse integrations

Experience in property and casualty insurance, primary insurance or policy management system environments

Please feel free to send us profiles of German-speaking experts who meet as many of the listed qualifications as possible.

Requirements:

• Work experience: 2+ years of proven experience in affiliate marketing / the iGaming industry.
• Analytical background: A clear understanding of basic metrics in traffic analysis and the ability to make data-driven decisions.
• Tools: Proficiency and confidence in working with tracking tools.
• English: B2 (Upper-Intermediate) level or higher - for fluent communication with international partners both at conferences and in written chats.

Will be a plus:

• Proven experience working with Tier-1 locations.

What we offer:

• Exclusive product: We only have private offers that aren't available in other networks.
• Global travel: We regularly attend top international conferences and meetups across Europe (and beyond), fully covered by the company.
• Strong team: Our team already consists of 13 awesome specialists and 2 Team Leads ready to support you and share their expertise.

Format: Fully remote, but if you are in Warsaw, we’ll be glad to welcome you to our office.

Benefits

• An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
• Modern corporate equipment based on macOS or Windows and additional equipment are provided
• Paid vacations, sick leave, personal events days, days off
• Corporate health insurance program for your well-being
• Referral program — enjoy cooperation with your colleagues and get the bonus
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
• Rewards program for mentoring and coaching colleagues
• Free internal English courses
• Yoga classes to help you stay active and energized
• In-house Travel Service
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
• Corporate events, team buildings

We are an established designer eyewear eCommerce company with 8+ years in the industry, working with 100+ luxury and designer eyewear brands.
Our business operates across multiple sales channels, supported by a fully customized internal CRM system, warehouse workflows, inventory processes, fulfillment operations, marketplace management, and remote international teams.
If you haven't done this before — or you can't show real results from a previous role — please don't apply. We won't be fit, and neither of us should spend the time. We're hiring proven professionals only.
 

About the Role

The COO will work directly with the CEO and take ownership of daily operations across inventory, fulfillment, logistics, marketplaces, customer support, procurement, product/content operations, and internal systems.
This role requires a person who understands how to manage people, processes, and numbers — especially in a multi-brand retail or eCommerce environment.
We are looking for someone with proven experience in a similar operational leadership role. Relevant experience, real cases, and measurable results are important for us.
 

Key Responsibilities

• Manage and improve company-wide operations across departments.
• Build clear processes, SOPs, reporting, and accountability systems.
• Manage remote teams across Ukraine, New York, and other locations.
• Lead department managers and ensure teams achieve their KPIs.
• Improve inventory accuracy, warehouse productivity, fulfillment speed, and operational efficiency.
• Control fulfillment, logistics, support, and operational costs.
• Identify bottlenecks in the CRM, workflows, reporting, and team execution.
• Work with the CEO to turn business goals into clear execution plans.

THE KPIS YOU'LL OWN
This is the core of the job. We'll talk numbers in the interview, and we'll test how you think about them.
Inventory
–   Inventory turnover & weeks of supply
–   Sell-through rate by brand and by channel
–   GMROI — gross margin return on inventory investment
–   Aged / dead stock as a % of total inventory
–   Stockout / out-of-stock rate and inventory accuracy
Fulfillment
–   Order fulfillment cycle time
–   On-time dispatch & delivery rate
–   Fulfillment cost per order
–   Perfect order rate (accurate, on time, undamaged)
–   Return rate & return-handling time
Cost & margin
–   Contribution margin by channel and by brand
–   Operating expense ratio and cost per order across the P&L
–   Cash conversion cycle
Team & execution
–   SLA adherence across departments
–   Output / productivity per team member
–   On-time delivery of strategic projects

You should read this list and immediately know which levers move each number — and by roughly how much. That instinct is what we're hiring for.
 

WHAT YOU ALREADY HAVE
–   Senior operations / COO experience in eCommerce, ideally multi-brand retail or marketplace.
–   A track record managing 10–15+ people remotely across time zones.
–   Fluency in analytics — you live in dashboards and decide from data, not gut feel.
–   Real, demonstrable KPI results from previous roles. Bring the portfolio.
–   Hands-on experience with CRM / ERP / WMS or workflow automation systems.
–   English at B2+ or higher.
 

HOW WE HIRE
No fluff. We'll ask about specific numbers you've owned, how you moved them, and what you'd do with ours. Expect a practical case study — real scenarios, real data. We work with people who know the numbers cold and know how to lead a distributed team to hit them.
 

WHAT YOU GET
–   Direct partnership with the CEO and real ownership of company-wide operations.
–   Fully remote, flexible schedule (full-time, 40 hrs/week, Mon–Fri).
–   Competitive salary, paid vacation and sick leave, birthday bonus, and team perks.
–   The freedom to build scalable systems instead of babysitting broken ones.
 

Application Note
We are looking for an experienced operational leader who knows how to manage teams through KPIs, not assumptions.
Please apply only if you have relevant experience and can share examples of previous roles, team size, KPIs you managed, and measurable operational improvements you delivered.

For our client in Berlin we are looking for Penetration Tester / Security Tester (m/f/d)

We are looking for an experienced Penetration Tester to perform security assessments of AI and Agentic AI platforms. 

Responsibilities include penetration testing of LLMs, AI agents, multi-agent systems, AI workflows, MCP implementations, APIs, cloud and infrastructure. Conduct AI Red Teaming, threat modeling, vulnerability assessments, and evaluate Prompt Injection, Jailbreaking, Data Leakage, Model Poisoning, RAG security, Tool Abuse, and Agent Exploitation. Collaborate with Engineering and Security teams, deliver security reports, and support secure-by-design AI.

Requirements: 5+ years in Penetration Testing/Security, mandatory OSCP, strong experience with LLM Security, AI Security Engineering, Agentic AI, OWASP Top 10, offensive security tools, web/API/cloud security, and excellent English. Nice to have: MCP Security, AI Red Teaming, AWS/Azure/GCP, OSEP, OSWE, GPEN, CISSP, CEH, German.

Project: ASAP – end of 2027

100% Remote, Full-time

English mandatory.

Location: EU and country near EU

We're looking for a strong Senior Full-Stack Developer to join an enterprise project for one of our long-term clients. We already have several developers successfully working on this project.

📌 Project

A web-based platform for German leasing companies that supports and automates their core business processes.

🚀 Senior Full-Stack Developer (Kotlin / Java / React)

📍 EU only (business trip to Germany for 3–4 days every 6 months)

🗣 English: C1

✅ Requirements

6+ years of software development experience

Strong Kotlin & Java

Strong React

Experience with PostgreSQL and/or MongoDB

CI/CD & automated testing

Experience with AI-assisted development

Strong software engineering and problem-solving skills

⭐ Nice to have

Node.js

💼 Responsibilities

Develop and enhance full-stack applications

Build scalable backend services with Kotlin & Java

Develop modern React features

Improve architecture and optimize existing modules

Collaborate with Product, QA, and DevOps teams

Participate in code reviews

For our client/partner, we are looking for an experienced SEO Specialist to help grow an established crypto casino brand across international markets.

This is not a generic SEO role. We need someone who understands how visibility is won inside the iGaming ecosystem: casino review websites, comparison portals, affiliate rankings, placements, backlinks, GEO pages, and competitor positioning.

You’ll have ownership over affiliate SEO strategy and the freedom to directly influence growth.
About the Company

It is a fast-growing crypto casino operating since 2019, currently entering the next stage of product development and expansion. Our primary markets include LATAM (Argentina, Brazil, Chile), with presence in selected African and CIS markets. We are a small but highly experienced team where every specialist has a direct impact on business results, product growth, and strategic decisions.
What You’ll Do

• Build and execute SEO strategies focused on casino review websites, comparison portals, and affiliate rankings.
• Improve our visibility and placement with existing affiliate partners.
• Find new review websites, portals, and affiliate opportunities across target GEOs.
• Analyze where competitors are listed, how they rank, and how we can outperform them.
• Negotiate better placements, review updates, content improvements, and listing upgrades.
• Monitor keyword rankings, backlinks, authority growth, and organic performance.
• Work closely with Content, CRM, Product, and Marketing teams to turn SEO insights into growth actions.
• Track performance and prepare clear reports with practical recommendations.
• Identify technical, content, and off-page SEO opportunities that increase authority and search visibility.
• Stay sharp on Google updates and affiliate SEO trends in the iGaming space.

What We’re Looking For

• 3+ years of SEO experience in iGaming.
• Direct experience with casino review websites, comparison portals, and affiliate rankings.
• Proven ability to improve brand visibility and rankings on affiliate review platforms.
• Strong off-page SEO experience: link building, backlink analysis, authority growth, and placements.
• Experience with tools like Ahrefs, SEMrush, Screaming Frog, Google Search Console, GA4, or similar.
• Understanding of affiliate traffic, monetization models, CPA / RevShare, and conversion impact.
• Strong analytical thinking and ability to connect SEO actions to business KPIs.
• Ability to work independently, prioritize high-impact opportunities, and move fast.
• English level: Intermediate or higher.

Nice to Have

• Experience with LATAM markets.
• Experience promoting crypto casino brands.
• Relationships with affiliate networks, review websites, or portal owners.
• Understanding of technical SEO and website optimization.

Why Join Us

• Fully remote work from anywhere.
• Competitive compensation fixed .
• Work on an established crypto casino with international growth potential.
• Real ownership over SEO strategy, not just execution.
• Direct impact on rankings, traffic, FTDs, and revenue.
• Fast decisions, minimal bureaucracy, and a team that values initiative.
• Opportunity to build and shape the SEO function during the company’s next growth stage.

Are you passionate about casino games and know what makes players come back for more?
Join our team as a Game Casino Lead and take charge of building and optimizing our casino portfolio. You’ll work with leading providers, design engaging campaigns, and influence the future of our iGaming product.

Responsibilities:

• Manage the casino game portfolio: add, configure, and maintain the relevance of all game types (Slots, Live, Crash, Instant, Table).
• Conduct daily performance analysis of games: GGR, NGR, Bet Count, ARPU, RTP efficiency.
• Collaborate with game providers (Pragmatic, BGaming, Hacksaw, SmartSoft, Spribe, etc.) on releases, exclusives, promotions, and API-related topics.
• Plan and launch in-game campaigns (Tournaments, Drops & Wins, Feature Buy events).
• Work closely with CRM, Marketing, and Product teams to integrate game campaigns into the overall promo calendar.
• Monitor market trends, identify and implement new mechanics and games focused on player retention and LTV growth.
• Prepare regular performance reports and provide optimization recommendations.
• Oversee the visual representation of games on the website (categories, banners, featured games).
• Test new game releases and verify the correct functionality of games and features.

Requirements:

• 1–2 years of experience in iGaming (Casino / Product / Content / Game Management).
• Strong understanding of casino metrics: GGR, NGR, RTP, retention, conversion, DAU, WAU, ARPU.
• Experience collaborating with game providers and understanding their ecosystem.
• Proficiency in Excel/Google Sheets and familiarity with analytical tools (GA4, Tableau, Power BI, Smartico, or similar).
• Exceptional attention to detail, ability to work in a fast-paced environment, and handle large data volumes.
• English level — Upper-Intermediate or higher (business correspondence, meetings).

How We Take Care of Our Team?

Comfortable Conditions for Productive Work
Flexible working hours with a start time between 8:00 AM and 11:00 AM. Work remotely from anywhere in the world or join us in our modern Cyprus office — the choice is yours.

Time to Recharge
We believe great results come from well-rested people. That’s why we offer:
21 days of paid annual leave;
3 additional Day Offs per year;
25 paid sick leave days;
Public holidays as days off.

Benefits & Wellbeing
Sports compensation program;
Annual healthcare budget;
Gifts for important life events (birthday, marriage, childbirth);
Coworking compensation for team members based in Ukraine;
Maternity and paternity leave support;
Business trips and team gatherings at our Cyprus office.

Learning & Career Growth
Annual budget for professional development, certifications, books, and language courses;
Internal mobility and promotion programs to support both vertical and horizontal career growth;
A Personal Development Plan to help you grow your skills and competencies.

Smooth Onboarding & Ongoing Support
We’ve designed a structured onboarding plan to help you quickly understand the business, the team, and your priorities. Regular check-ins with your manager and People Partner ensure a smooth adaptation process and continuous support throughout your journey with us.

About the role

I'm currently looking for a Google Ads Media Buyer to join a fast-growing international digital marketing business focused on the US market.

This is a hands-on role for someone who understands performance marketing, enjoys testing, scaling campaigns, and making decisions based on data.

📍 Remote

🌍 US-focused traffic

📈 Long-term full-time opportunity

What you'll be doing:

• Launching and managing Google Ads campaigns

• Testing new angles, creatives and audiences

• Optimizing campaigns toward CPA and ROAS targets

• Scaling profitable campaigns

• Analyzing performance and making data-driven decisions

• Working closely with the creative and marketing teams

We're looking for someone who:

• Has solid Google Ads experience

• Understands performance marketing fundamentals

• Can independently launch and optimize campaigns

• Is comfortable working with budgets and reporting

• Speaks English at a working level

• Thrives in a fast-paced environment

Nice to have:

• Experience in lead generation, subscription products, dating, or other competitive verticals

• Experience with tracking tools, analytics, and attribution

✅ Remote-first team

✅ Flexible environment

✅ Fast decision-making

✅ Long-term growth opportunities

If you're interested or know someone who could be a fit, feel free to DM me or leave a comment below.

Middle Manual QA
 

Our partner is an AI-powered intelligence hub designed for complex investigations. Their platform helps law enforcement, financial teams, and cyber threat hunters connect disparate data points to crack cases that were previously unsolvable.The core of the product is a high-performance data fusion engine that integrates various APIs, OSINT, and AI models. Accuracy and speed are critical, as the platform is a command center for analysts making high-stakes decisions.

You will work closely with the VP of RnD and a team of manual and automation QAs. This is a high-ownership environment where you aren't just running scripts—you are ensuring the reliability of tools that literally catch the bad guys.

P. S. You’ll be building the safety net for the same tools used to fight financial fraud and cybercrime.

Requirements

• Solid hands-on experience testing web applications manually
• Strong skills in test case design, checklists, and test documentation
• Experience with manual API testing using Postman
• High degree of ownership and ability to work independently
• Advanced English for clear, free communication with stakeholders

Will be a bonus

• Familiarity with performance and load testing concepts (for example JMeter)
• Experience with investigation or data-heavy intelligence platforms
• Basic understanding of test automation to collaborate closely with automation peers

Your day-to-day responsibilities will include

• Designing, writing, and maintaining clear test cases and checklists
• Running functional, regression, and exploratory testing
• Testing APIs manually with Postman and reporting issues you find
• Partnering with the VP of RnD to align testing with product goals
• Collaborating with manual and automation QA peers to ensure full coverage
• Reporting and tracking defects through to resolution
• Taking full accountability for the quality of deliveries

We offer📈 Growth and Impact:

• Opportunity to work on a mission-critical AI platform
• Direct collaboration with senior leadership
• Challenging tasks involving big data and complex algorithms

😄 Work Environment:

• Remote-first culture
• Focus on results rather than bureaucracy
• Professional-grade hardware and tools

Interview process:

• Initial interview
• Technical assessment
• Technical interview with the client
• Final interview with the client's hiring manager

About us:

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

We are now looking for an IT Support Engineer to join our team and provide reliable technical support, ensuring stable access to corporate systems and smooth daily operations across the company.

Main responsibilities:

User Support (L1)

• Receive, analyze, and process requests through the service desk.
• Provide prompt assistance to employees regarding:
  - access to services (Google Workspace / Okta / Slack / GitHub, etc.);
  - corporate VPN operations (Pritunl);
  - corporate devices and workstations (Windows/Mac);
  - basic networking issues;
  - corporate security policies.
• Ensure SLA compliance for first response time and resolution time according to ticket priority.

Incidents and Requests

• Classification and escalation of complex requests to the L2 support team.
• Maintaining clear communication with users until task completion, including providing regular updates on long-running tickets and final confirmation of resolution.
• High-quality ticket documentation, including context, actions taken, and outcomes, in a format suitable for audits and knowledge base contribution.
• Participation in backlog reduction and continuous improvement of support processes.
• Tracking recurring requests and initiating updates to documentation or automation to reduce their frequency.

Administration and Routine Tasks

• Creation and deactivation of users in corporate systems.
• Provision of access according to roles and internal policies.
• Updating documentation and the knowledge base.
• Ensuring compliance with standard procedures (onboarding/offboarding).
   

About you:

• 1+ years of experience in technical support for 500+ users or equivalent hands-on experience administering corporate IT infrastructure.
• Hands-on experience administering Google Workspace (user creation/deactivation, groups, OUs, access management) and Okta or a similar SSO provider (SAML/OIDC, MFA, provisioning).
• Experience configuring corporate VPN clients (Pritunl or similar) on macOS and Windows, with the ability to troubleshoot common connectivity issues.
• Experience supporting Windows and macOS environments at an end-user level: software installation/updates, permission management, basic network troubleshooting, and MDM-related tasks.
• Understanding of core networking concepts such as DNS, DHCP, Wi-Fi/Ethernet, and proxies — enough to localize issues to a specific layer rather than guess.
• Strong problem-solving, communication, and service-oriented mindset.
• Ability to clearly document tickets, including issue context, tested hypotheses, actions taken, and resolution. Understanding that a ticket is not only a response to the user, but also an artifact for the team and the knowledge base.
   

Will be a plus:

• Experience working with service desk systems (Jira Service Management, Freshdesk, etc.), including workflow and SLA configuration.
• Understanding of ISO/IEC 27001 processes or participation in related projects.
• Experience interacting with a large number of users (500+).
• Basic scripting skills (Bash / PowerShell / Python) for automating routine tasks.
• Experience using AI tools (ChatGPT, Claude, GitHub Copilot, etc.) to speed up daily work: writing scripts, parsing logs, generating response templates, and analyzing errors. Understanding where AI is helpful and where it may be misleading.
• Experience or strong interest in infrastructure/DevOps practices, including GitHub Actions, containerization, and basic cloud services.
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.
An ambitious environment that gets recognized. Over the past two years, the BetterMe team has doubled in size, and we were named among Forbes’ Top 10 Best Places to Work in 2026.

Find more about us on social media platforms: Instagram, LinkedIn.