Jobs at Djinni

You are our ideal candidate if you:

• Have English proficiency at B1+ level or higher;
• Speak Czech fluently or at a native level;
• Have strong communication skills and are willing to learn, grow, and quickly absorb new information;
• Previous experience in customer support or sales will be considered an advantage.

What will you be responsible for?

• Handle complex requests from fleet partners and drivers, ensuring timely and accurate resolution;
• Collaborate with cross-functional teams (Technical Support, Billing, Customer Support, etc.) to investigate and resolve operational issues;
• Review driver and partner profiles, earnings, and account activity to identify discrepancies and support issue resolution;
• Attend meetings with fleet partners, document key outcomes, and follow up on action items;
• Maintain, update, and analyze operational reports to support the team's daily activities;
• Provide operational support to Fleet Specialists and assist with ad hoc projects and administrative tasks;
• Contribute to process improvements by identifying inefficiencies and suggesting practical solutions.
•  

What do we offer?

• Paid training;
• Stable and timely income (base salary + performance-based bonus tied to real KPIs);

• Career growth opportunities (development within the project as well as in other structural departments of the company);

   

Job Responsibilities:

• Configure and maintain sandbox environments (Zendesk / Intercom / Gorgias, etc.);
• Test AI solutions (chatbots, translation tools, CRM/helpdesk AI features);
• Run real customer support scenarios and evaluate system performance and quality;
• Configure chatbots and conversational flows within AI platforms;
• Compare and test AI vendors, prepare practical recommendations;
• Provide troubleshooting in test and client environments;
• Support Digital Transformation initiatives and tasks assigned by the team lead;

Candidate Requirements:

• Experience in customer support / BPO (Team Lead, Quality Control, or Senior Agent);
• Strong understanding of support operations (SLA, tickets, communication channels);
• Hands-on experience with CRM / helpdesk systems (Zendesk / Intercom or similar);
• Ability to quickly learn and navigate new systems independently;
• Strong analytical thinking and autonomy;
• English level B2+;

Nice-to-have:

• Basic understanding of APIs / integrations;
• Experience with no-code automation tools (Zapier, Make, etc.);
• Experience with AI tools, chatbots, or LLM-based solutions.
   

   We are looking for an experienced IT Help Desk Delivery Manager to lead operations for European clients.

   The role combines service delivery management, operational performance, client communication, and coordination of multicultural support teams across different locations.
 

Key Responsibilities:

• Manage the end-to-end delivery of IT Help Desk services across European markets;
• Coordinate distributed L1/L2 support teams and ensure effective cooperation with L3 and other technical teams;
• Ensure compliance with agreed SLAs, KPIs, quality standards, and contractual commitments;
• Monitor response and resolution time, backlog, first contact resolution, CSAT, productivity, and service availability;
• Act as the main contact and escalation point for clients and internal teams;
• Lead regular operational and business review meetings with clients;
• Work closely with Team Leads, WFM, Quality, Training, Recruitment, HR, and IT teams;
• Support staffing, onboarding, training, and performance management processes;
• Identify operational risks and implement corrective and preventive actions;
• Improve service processes, reporting, workflows, and knowledge management;
• Support the launch and transition of new Help Desk projects, services, and locations;
• Manage project budgets and support the achievement of financial targets.
   

Requirements:

• At least 3 years of experience as a Delivery Manager, Service Delivery Manager, Project or Operations Manager, or in a similar role;
• Experience managing IT Help Desk, Service Desk, technical support, or IT outsourcing operations;
• Experience managing distributed or multicultural teams;
• Experience with ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar platforms;
• Strong client management, communication, and negotiation skills;
• Ability to analyse operational data, identify risks, and drive improvements;
• English at C1 level; additional European languages will be an advantage;

• Strong leadership, ownership, and problem-solving skills.

   

What We Offer:

• A key role in developing international IT Help Desk operations across Europe;
• Cooperation with European clients and multicultural teams;
• Opportunities to launch and scale new services and locations;
• Professional development within an international company;
• Competitive compensation and a performance-based bonus;
• Direct influence on operational processes and service quality.

About Us

We are a deep-tech company building state-of-the-art LLM-based assistants augmented with knowledge graphs. We are seeking a Senior Backend Python Engineer (7+ years of experience) to design and scale the backend infrastructure powering our AI platform.
 

Key Responsibilities

• Architect and implement scalable backend services and multi-tenant SaaS systems.
• Design and operate high-throughput data pipelines (both batch and streaming).
• Build APIs and services integrating LLM inference, retrieval systems, and knowledge graphs.
• Productionize research-grade AI systems into reliable, production-ready distributed systems.
   

Core Requirements (Must Have)

• Experience: 7+ years of hands-on backend engineering experience.
• Architecture & Data: Strong background in building high-throughput data pipelines and multi-tenant SaaS architectures.
• Programming: Deep proficiency in Python.
• Distributed Systems: Strong understanding of distributed systems and cloud-native environments.
• Kubernetes: Hands-on experience in the architecture, development, and deployment of Kubernetes-based systems.
   

Nice to Have

• Languages: Experience with Go and/or Scala.
• AI/LLM Ecosystem: Practical experience with LLM systems (RAG, model serving, evaluation).
• Graph & Vector Databases: Experience working with knowledge graphs, vector databases (e.g., Neo4j), or hybrid retrieval architectures.

Why Join Us? 

    🌍 Remote-first & flexible work

• Fully remote working model.
• Access to an office if there is one available in your location.
• Monday–Friday, 40-hour working week.

• Flexible working hours: schedule options between 08:00 and 19:00, including a 1-hour lunch break (the only requirement is a minimum of 5 hours of overlap with the team)

  🏖️ Vacation & sick leave

• 20 paid working days of vacation during the first year.
• 10 paid sick days per year (for childcare would also be covered), compensated at 100% of salary.

• Public holidays are days off by default.

  ❤️ Health & family benefits

• Medical insurance or medical insurance compensation.
• Company gifts for:
  • Birthday
  • Wedding
  • Birth of a child
• Paid lunches at the office.
• Family days etc.
• 📑 FOP / Individual Entrepreneur Support if needed
  🔄 Paid Bench period between projects
  🤝 No time-tracking software — transparent and trust-based time reporting.
  🎁 Referral Program

About us
Our mission is to remove capital barriers in the mortgage industry by providing a universal direct purchasing platform and serving as the primary liquidity hub for market participants.
We built a platform, which helps investors realize higher returns with greater control and flexibility, while delivering more and better options for lenders and borrowers. Leading mortgage investors and originators trust HomeLend and grow their business with us.

In this role you will

• Integrate Several external API’s to our system
• Be part of our engineering team.
• Develop the entire feature development process, from discovery to definition to execution and implementation.
• Challenge yourself in a high-paced startup environment.
• Begin as a hands on developer and if everything goes well, assist us to grow and manage an offshore team
   

Required skills

• Experience as a Tech Lead / Team Lead
• Front-end oriented development
• 80% hands-on development
• AI-assisted development
• Experience with Git Work tree (git-scm.com/docs/git-worktree) or similar
• Experience working with multiple AI agents in parallel
• 5+ years experience as a senior Fullstack developer on an in-scaled production platform.
• Strong programming skills in Python (Django).
• Experience working with technologies such as Docker, Kubernetes, MongoDB, DynamoDB, ElasticSearch.
• Experience working with Data
• Experince with API intagrations.
• Team player with a getting-things-done, startup attitude.
• Good English & Communicatin skils
• Experience working in English speaking teams
   

Advantages

• Experience in development and deployments best practices and methods, such as CI/CD, Testing, Containers.
• Experience in building and maintaining Restful APIs.
• Knowledge in Machine Learning or DS tool.
• Working experience with Israeli teams
  
  Why Join Us? 
•  
•     🌍 Remote-first & flexible work
• Fully remote working model.
• Access to an office if there is one available in your location.
• Monday–Friday, 40-hour working week.

• Flexible working hours: schedule options between 08:00 and 19:00, including a 1-hour lunch break (the only requirement is a minimum of 5 hours of overlap with the team)

  🏖️ Vacation & sick leave

• 20 paid working days of vacation during the first year.
• 10 paid sick days per year (for childcare would also be covered), compensated at 100% of salary.

• Public holidays are days off by default.

  ❤️ Health & family benefits

• Medical insurance or medical insurance compensation.
• Company gifts for:
  • Birthday
  • Wedding
  • Birth of a child
• Paid lunches at the office.
• Family days etc.
• 📑 FOP / Individual Entrepreneur Support if needed
  🔄 Paid Bench period between projects
  🤝 No time-tracking software — transparent and trust-based time reporting.
  🎁 Referral Program

N-iX is looking for a Principal Software Architect to join a small team building a new ERP product for public-sector customers in the US. The team uses AI coding agents for a large part of the development work. You'll own the product's architecture, help set up how the team builds with AI, and stay close to the engineering work.

This role is ideal for an architect who uses AI coding agents every day and has designed SaaS products with complex business logic. ERP or finance experience is a plus but not required, as domain experts are part of the team.

Key Responsibilities

• Own the architecture of a new multi-tenant SaaS product, from the first design to production.
• Work with product managers and domain experts to turn business rules into a clear domain model.
• Make the key technical decisions and document them so the team and the client understand the reasons.
• Drive prototypes and reference implementations to test ideas early, and review the team's code.
• Set up how the team works with AI coding agents: coding standards, testing, and code review.
• Design for data accuracy, security, and auditability, which financial software requires.
• Plan integrations with the client's existing products and with third-party systems.
• Present the architecture and progress to the client's product and technical leaders.

Qualifications

• Practical AI proficiency, and this is the part we weigh most. You use AI coding agents every day in real software work, you know their limits, and you've helped a team use them well.
• 10+ years in software development, with 3+ years as an architect.
• Strong experience with .NET and C#.
• Experience designing and running production systems on AWS.
• Experience designing SaaS or enterprise products: distributed systems, multi-tenancy, APIs, and event-driven design.
• Experience with systems where data must always be correct, such as financial, billing, payment, or other calculation-heavy systems.
• Able to learn a new business domain quickly and work closely with domain experts.
• Clear communication, written and spoken. You can explain technical decisions to non-technical people.
• English: Advanced.

Nice to Have

• Readiness to write code yourself when needed, such as prototypes or reference implementations.
• Experience with ERP or accounting systems.
• Products for government or other regulated customers.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

Title: Product Owner
Reports to: Associate Director, DevOps
Department: DevOps
Location: Kyiv, Ukraine – Remote
Term: Full-Time

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Product Owner to join our DevOps team and help shape the continued development of Atlas Technica’s internal and client-facing technology platforms.

As a Product Owner, you will define the vision, roadmap, and priorities for key platform services, balancing customer value, business objectives, and technical considerations to drive product success.

The Product Owner will lead product discovery, translate validated opportunities into clear requirements and measurable outcomes, manage and prioritize the product backlog, and work closely with Engineering, Quality Assurance, Customer Support, and other stakeholders throughout the product lifecycle.

The successful candidate will combine strong product ownership experience with analytical thinking, customer empathy, clear communication, and the ability to make thoughtful, evidence-based decisions across competing priorities, technical constraints, and available capacity.

Position Responsibilities:

• Own and prioritize the product backlog for assigned SaaS platform services, including areas such as connectivity, authentication and authorization, APIs and integrations, workflow services, and notification systems
• Develop and maintain a comprehensive understanding of assigned products, users, existing functionality, business processes, technical constraints, company standards, roadmap, and intended future state
• Lead product discovery activities, including customer interviews, Customer Support shadowing, research, and hypothesis validation to identify customer needs, pain points, and product opportunities
• Contribute to product strategy, roadmap development, quarterly planning, and prioritization decisions
• Evaluate incoming requests based on customer value, business impact, product strategy, current capabilities, risks, dependencies, planned improvements, and available capacity
• Translate validated product opportunities into clear requirements, use cases, user stories, acceptance criteria, priorities, and measurable outcomes
• Collaborate closely with Engineering, Quality Assurance, Customer Support, and other stakeholders throughout product discovery, development, delivery, and continuous improvement
• Define and monitor product KPIs to evaluate usage, adoption, customer behavior, and product outcomes
• Combine quantitative data with customer and stakeholder feedback to identify product gaps, improve adoption, and inform roadmap decisions
• Balance competing stakeholder priorities and make transparent, evidence-based product decisions within the role’s delegated authority
• Clearly communicate product priorities, decisions, trade-offs, roadmap changes, results, and supporting rationale to technical and non-technical audiences
• Support successful product changes through internal education, demonstrations, stakeholder communication, and timely follow-through on assigned actions

Requirements:

• 5+ years of experience in product ownership, product management, or a closely related role, preferably within a SaaS or technology environment
• Proven experience owning the product lifecycle from discovery and roadmap development through backlog prioritization, delivery, launch, measurement, and continuous improvement
• Strong product discovery skills, including customer interviews, market research, competitor analysis, and hypothesis validation
• Ability to translate business objectives and user needs into clear product requirements, use cases, user stories, acceptance criteria, priorities, and measurable outcomes
• Strong analytical and data-driven decision-making skills, including experience defining and tracking product KPIs
• Experience analyzing product adoption, funnels, retention, conversion, churn, or other relevant performance indicators
• Experience with A/B testing, product experimentation, and metrics-based evaluation
• Strong stakeholder-management and risk-management skills with the ability to balance competing priorities across multiple teams
• Excellent written and verbal communication skills with the ability to communicate effectively with technical and non-technical stakeholders
• Advanced English proficiency at C1 level or higher for collaboration with international teams and stakeholders
• Experience using AI tools for research, analysis, prototyping, workflow automation, or other product-management activities

Desirable Qualities:

• Experience working within or supporting the Managed Service Provider industry, particularly organizations serving the U.S. market
• Experience working within complex corporate environments and collaborating across multiple teams and stakeholder groups
• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or comparable product or Agile certification
• Familiarity with product analytics platforms such as Mixpanel or similar tools
• Experience working closely with DevOps, Engineering, SaaS platform, API, integration, or shared-services teams
• Strong customer-focused mindset with the ability to combine qualitative feedback and quantitative data into practical product decisions

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Ajax Systems, an international tech company and the largest manufacturer of security systems in Europe.

The System Division is responsible for building and developing the Ajax software ecosystem. The team develops and maintains OS Malevich and the Video Management System, builds scalable cloud infrastructure, and creates client applications for multiple platforms, ensuring that all system components work together as a unified ecosystem.

The division works with Java, Kotlin, Swift, C, C++, and Python. It includes embedded, cloud, mobile, and desktop engineers who ensure the stable operation of Ajax as a single digital platform.

We are looking for a Java developer to join the Fibra team, which is responsible for software support of hardware keys. The team develops and maintains server-side solutions to enable new hardware functionality for end users.

Why this role is interesting:

• opportunity to work on high-load backend systems and distributed architecture.
• Real impact on core product development and architectural decisions.
• Modern technology stack and engineering-driven environment.
• Challenging tasks where performance, reliability and scalability truly matter.
   

Required skills:

• 3+ years of commercial experience in backend development with Java in an enterprise environment.
• Strong understanding of Java Concurrency and hands-on experience with concurrent programming in production systems.
• Solid understanding of SOA, microservices, and event-driven architecture.
• Practical experience with cloud computing platforms.
• Experience building and supporting high-load, scalable, and highly available systems;
• Hands-on experience with messaging brokers.
• Strong understanding of modern backend infrastructure, NoSQL.
• Practical experience with Kubernetes.
• Experience with Git, Gradle or othet CI/CD tools.
• Strong knowledge of unit testing and automated testing approaches.

Would be a plus:

• experience with these technologies: Redis, Netty, Akka, NATS, AWS, Kafka, MongoDB, gRPC.
• Practical experience with Kotlin.
• Desire to grow into a team leadership role.
   

What you will do:

• design and develop core backend services and data pipelines for the product line.
• Build clean, maintainable, and production-ready code with a strong focus on quality.
• Contribute to backend architecture, drive technical decisions, and document solutions for reliable deployment and operations.
• Ensure proper test coverage with unit and integration tests.
• Take ownership of performance, scalability, and cost efficiency within your domain.
• Maintain production reliability through monitoring, alerting, dashboards, and runbooks.
• Investigate and resolve production issues, including deep-dive analysis of complex cases.
• Work in a strong engineering culture with testing, continuous delivery and DevOps practices.
• Collaborate closely with product and engineering teams to deliver new features and improve existing services.
   

We offer:

• the opportunity to suggest and implement your own ideas that directly influence the product and its mass production;
• A place in a fast-growing company with a motivated and professional team;
• Competitive salary;
• Medical insurance;
• Corporate English classes;
• The opportunity to participate in Ajax’s internal beta-testing program for security systems;
• Discounts from partner companies;
• Discounts on Ajax products.
• Turn on screen reader support

Ajax Systems is a Ukrainian success story that has grown into a global product. Ajax devices are trusted by more than 4.5 million end users and 330,000 PRO users in over 180 countries. The company provides comprehensive solutions to protect residential and commercial properties of all sizes. Today, Ajax portfolio includes 280 devices for intrusion protection, video surveillance, fire safety, and comfort and automation.

Remote, full-time role for candidates based in Moldova or Romania only.

Reports to: Lead QA Automation Engineer

Location: Remote (Moldova or Romania), working hours aligned with our development team.

Type: Full-time

Compensation: Competitive

About us

We built the leading platform for gas engineers and heating companies to manage jobs, scheduling, quoting, invoicing, heat pumps and compliance. We are a product-led SaaS business serving thousands of engineers across the UK, with a development team based largely in Eastern Europe.

When an engineer is on a job, the software has to work. Quality is a strategic priority here, not an afterthought.

The opportunity

This is a junior seat on a small QA team that is automating manual testing out of existence. We run Cypress, Maestro and Postman suites, enforced CI/CD quality gates in GitLab, and AI-assisted test generation and maintenance.

You start on real testing on a real product. You own manual regression and release verification for the web portal, then convert that work into automation, mentored by an experienced Lead QA Automation Engineer whose job is to grow your automation skills.

In your first months the majority of your week is hands-on manual testing and bug investigation. The role is designed so that share falls as you automate it.

What you'll do

From day one

- Own manual regression and release testing for the web portal, the checks that protect every release.

- Reproduce, verify and triage incoming bugs with support and developers.

- Investigate potential issues reported by customers and establish what is actually happening.

- Keep test-case management (Qase) accurate: cases, statuses and coverage marking.

- Support release verification alongside the QA Lead.

Growing from month one

- Write automated tests in our Cypress (JavaScript / TypeScript) web suite, starting with the highest-value manual cases.

- Learn how our CI/CD quality gates work in GitLab and help keep them green.

- Work with AI-assisted testing tools for test generation and maintenance.

- Take on mobile automation (Maestro) as you progress.

Must-haves

- A relevant starting point for a junior QA seat: a completed QA internship, or 1 to 2 years of QA experience, or finished or current study at a Technical University (IT, software or engineering). Commercial QA experience is not required for students and graduates, and a real project, bootcamp or testing exposure during a degree counts in your favour.

- Passionate about coding and technology. The future of this role is automation, so you must be able to read and write code.

- Eager to gain hands-on test automation experience, and motivated to remove repetitive manual work rather than settle into it.

- Familiar with basic programming principles and algorithms.

- Familiar with HTML, CSS, JavaScript and TypeScript.

- Familiar with Git.

- Strong attention to detail. You notice what is wrong and can describe exactly how to reproduce it.

- Learn fast, ask questions, take initiative. You are comfortable working remotely in a distributed team.

- Clear written English. Bug reports and test cases are how you communicate with developers.

Nice-to-haves

- Experience with test automation frameworks, specifically Cypress or Playwright.

- Experience with manual testing.

- Exposure to API testing (Postman) or CI/CD pipelines (GitLab).

- Experience with AI coding or testing tools.

- Understanding of software development principles.

The person we're looking for

- A junior engineer who is willing to earn their automation experience through real testing. Not a career manual tester, and not a developer who considers testing beneath them.

- Interested in how software breaks, and in proving a fix holds.

- Coachable. You will work closely with a senior SDET whose job is to make you better every week.

- Measures their own progress in manual checks removed and automated cases added.

How we'll measure success

- Web portal manual regression work is reliably covered, and releases are verified on time.

- Bugs you report are precise, reproducible and trusted by developers.

- A growing share of your week is spent on automation, evidenced by manual cases you have converted.

- Within your first year: contributing tested, maintainable automated cases to the web suite independently.

Anadea | Tensorway is an international distributed team with more than 20 years of experience creating corporate and startup solutions (web, mobile, AI). We predominantly work remotely from Ukraine and Europe, with our office located in Dnipro.

You understand the risks of overreliance on coding agents and recognize the importance of taking full ownership and responsibility for the outcomes of your work, whether the code is LLM-generated or written by you. We’re looking for a proactive, self-driven individual who takes initiative, and proven leadership experience would be a strong plus.
 

Required Skills

Hard skills:

• Python: proficient knowledge of the language for development, debugging, and code maintenance.
• LLM Frameworks: practical experience with LLM-applications and agent frameworks, building agent loops, multi-agent systems, RAG, context management, MCP.
• Production Safety: guardrails and safety controls, human-in-the-loop (confidence calibration for optimal delegation).
• Assisted SDLC: creating sharable coding agents configurations, building reusable modular context, employing agents at all stages of the SDLC.
• API & Testing: ability to design REST/GraphQL interfaces and write unit/integration tests with Git as the foundation of the workflow.
• Software Development: concurrent programming and database systems, software design principles and patterns.
• Monitoring Tools: experience with LangSmith, OpenTelemetry, MLflow for tracking and analyzing agent systems.
• Eval Pipelines: evaluating LLM-based workflows and non-deterministic agent trajectories, using dedicated frameworks and approaches, defining metrics.
• DS and ML foundations: training, evaluation, bias, and visualization.
• DevOps Basics: Docker containerization and CI setup (GitHub Actions/GitLab CI) for “green” builds and agent testing.
• Cloud Platforms: familiarity with AWS, GCP, or Azure for deployment, scaling, and load balancing.
   

Bonus Knowledge and Preferred Qualifications:

• Rust or another systems language for high-performance services.
• Fine-tuning and Local Models: production experience with quantization, fine-tuning, and working with RLHF approaches.
• Experience with TTS, STT, or real-time models, or with computer vision, OCR.
• Certifications such as Claude Certified Architect (Professional or Foundation).
• Experience with compliance requirements (GDPR, HIPAA, or SOC 2).
   

Why Join Us? 

Conditions and Benefits

    🌍 Remote-first & flexible work

• Fully remote working model.
• Access to an office if there is one available in your location.
• Monday–Friday, 40-hour working week.

• Flexible working hours: schedule options between 08:00 and 19:00, including a 1-hour lunch break (the only requirement is a minimum of 5 hours of overlap with the team)

  🏖️ Vacation & sick leave

• 20 paid working days of vacation during the first year.
• 10 paid sick days per year (for childcare would also be covered), compensated at 100% of salary.

• Public holidays are days off by default.

  ❤️ Health & family benefits

• Medical insurance or medical insurance compensation.
• Company gifts for:
  • Birthday
  • Wedding
  • Birth of a child
• Paid lunches at the office.
• Family days etc.
• 📑 FOP / Individual Entrepreneur Support if needed
  🔄 Paid Bench period between projects
  🤝 No time-tracking software — transparent and trust-based time reporting.
  🎁 Referral Program
   

If you meet the key requirements and want to work on scalable autonomous agent systems, please send your resume and project links!

Performa is an international HR agency specializing in connecting top talent with leading companies across the iGaming, IT, and Marketing industries. We help businesses scale their teams and support professionals in finding opportunities where they can unlock their full potential.

Our client is a fast-growing international FinTech company developing innovative payment products for global markets. The team continuously explores new payment methods, automates financial processes, and builds proprietary technologies that integrate with banks, payment systems, and mobile applications.

As the company grows, they are looking for an R&D Specialist to research payment solutions, analyse mobile applications, and drive process automation.
 

Role Overview

This is a hybrid role combining Technical Research, FinTech R&D, Mobile Analysis, and Product Research. In this role, you'll go beyond identifying technical features or limitations — you'll explore how technologies can be leveraged to build new products, automate processes, and drive business growth.

If you're passionate about researching emerging technologies, analysing mobile applications, navigating complex integrations, and discovering innovative solutions, this role is for you.

Requirements:

• Strong understanding of HTTP/HTTPS, REST APIs, and client-server architecture.
• Experience using network traffic analysis tools such as Charles Proxy, Proxyman, Burp Suite, Fiddler, or similar.
• Good understanding of Android and iOS mobile applications.
• Experience with black-box analysis of applications and services.
• Ability to analyze APIs, network traffic, and client-server interactions.

Nice to Have

• Experience with Frida, Objection, or similar dynamic analysis tools.
• Experience with Appium or other test automation frameworks.
• Basic knowledge of JavaScript, Node.js, HTML, and CSS.
• Understanding of payment systems and FinTech products.
• Hands-on experience with reverse engineering mobile applications.
• Experience using Android Studio, ADB, and Android emulators.
• Experience leveraging AI tools (e.g., ChatGPT, Claude, Gemini, Cursor) for technical research and analysis.

Key Responsibilities

• Research emerging payment methods, financial technologies, and payment services.
• Analyse and reverse engineer mobile applications and web solutions to understand their architecture, logic, and integrations.
• Analyse APIs, network traffic, and data exchange mechanisms.
• Identify opportunities to automate payment-related processes.
• Identify technical limitations, bottlenecks, and potential risks.
• Prepare technical reports and recommendations for the Product and Engineering teams.

• Leverage AI-powered tools to accelerate research, analyse data, and improve technical documentation.

   

What we offer:

• Fully remote work.
• Flexible working hours.
• Competitive salary.
• The opportunity to work on innovative payment products.
• An AI-powered work environment with modern research and automation tools.
• A collaborative and experienced team.
• Opportunities for professional growth and career development.

• You will join a Regulatory Reporting Platform within a large US investment bank. The platform is responsible for collecting, processing, and transforming large volumes of data from multiple internal systems to produce regulatory reports for 240 jurisdictions worldwide. In total, the platform supports around 10,000 reports across a wide range of regulatory, compliance, financial, and risk reporting areas.
  This is a large-scale, business-critical data platform operating in a highly regulated environment, where data accuracy, quality, traceability, and timely delivery are essential. The team works on building and enhancing data pipelines, implementing reporting logic, ensuring data validation and reconciliation, and supporting the generation of complex regulatory outputs.
  The project is delivered by a global distributed team with colleagues located in Ukraine, Poland, and the US, offering close collaboration with engineers, analysts, and business stakeholders across multiple regions.

   

• Responsibilities:

  - Design, develop, and maintain solutions for a large-scale Regulatory Reporting Platform
  - Build and enhance data processing pipelines using Java and Apache Spark
  - Implement scalable logic for data ingestion, transformation, aggregation, and enrichment from multiple internal data sources
  - Develop and optimize batch processing jobs to support the generation of regulatory reports across multiple jurisdictions
  - Ensure high standards of data quality, validation, reconciliation, and consistency throughout the reporting lifecycle
  - Translate business and regulatory requirements into robust technical solutions
  - Collaborate with business analysts, QA engineers, and cross-functional teams to deliver reporting functionality
  - Investigate and resolve data and application issues in development, test, and production environments
  - Improve application performance, scalability, and reliability for high-volume data processing workloads
  - Contribute to the design and implementation of reusable components and engineering best practices
  - Participate in code reviews, testing, and release activities to ensure high-quality deliverables
  - Work closely with distributed teams across Ukraine, Poland, and the US in an agile delivery model
  - Support continuous improvement of the platform, including monitoring, troubleshooting, and operational stability

   

• Mandatory Skills Description:

  - 6+ years of commercial experience with Java
  + 2+ years of experience with Spark
  - Experience in designing and developing scalable, high-performance backend applications
  - Good knowledge of SQL and working with large datasets from multiple data sources
  - Strong problem-solving skills and ability to work effectively in a global distributed team

   

• Nice-to-Have Skills Description:

  - Experience in financial services, investment banking, or regulatory reporting projects
  - Familiarity with data quality, reconciliation, and control frameworks
  - Experience working with large-scale enterprise data platforms
  - Knowledge of cloud environments and modern data platform architectures
  - Understanding of CI/CD practices and automated deployment pipelines
  - Experience working in Agile / Scrum teams within a distributed global setup

   

• Languages:
  • English: C1 Advanced

Recruitment process:
1) CV Review — the project team reviews your experience and its relevance to the position.
2) Technical Interview — a technical discussion with our interviewer.
3) Project Management Interview (PMI) — a discussion about your experience, communication, and project fit.
4) Karat Interview — the first technical interview with the client.
5) Client Interview — the final interview with the client’s project team.

Project Description:

You will join a Regulatory Reporting Platform within a large US investment bank. The platform is responsible for collecting, processing, and transforming large volumes of data from multiple internal systems to produce regulatory reports for 240 jurisdictions worldwide. In total, the platform supports around 10,000 reports across a wide range of regulatory, compliance, financial, and risk reporting areas.
This is a large-scale, business-critical data platform operating in a highly regulated environment, where data accuracy, quality, traceability, and timely delivery are essential. The team works on building and enhancing data pipelines, implementing reporting logic, ensuring data validation and reconciliation, and supporting the generation of complex regulatory outputs.
The project is delivered by a global distributed team with colleagues located in Ukraine, Poland, and the US, offering close collaboration with engineers, analysts, and business stakeholders across multiple regions.

Responsibilities:

- Design, develop, and maintain solutions for a large-scale Regulatory Reporting Platform
- Build and enhance data processing pipelines using Java and Apache Spark
- Implement scalable logic for data ingestion, transformation, aggregation, and enrichment from multiple internal data sources
- Develop and optimize batch processing jobs to support the generation of regulatory reports across multiple jurisdictions
- Ensure high standards of data quality, validation, reconciliation, and consistency throughout the reporting lifecycle
- Translate business and regulatory requirements into robust technical solutions
- Collaborate with business analysts, QA engineers, and cross-functional teams to deliver reporting functionality
- Investigate and resolve data and application issues in development, test, and production environments
- Improve application performance, scalability, and reliability for high-volume data processing workloads
- Contribute to the design and implementation of reusable components and engineering best practices
- Participate in code reviews, testing, and release activities to ensure high-quality deliverables
- Work closely with distributed teams across Ukraine, Poland, and the US in an agile delivery model
- Support continuous improvement of the platform, including monitoring, troubleshooting, and operational stability

Mandatory Skills Description:

- 6+ years of commercial experience with Java
+ 2+ years of experience with Spark
- Experience in designing and developing scalable, high-performance backend applications
- Good knowledge of SQL and working with large datasets from multiple data sources
- Strong problem-solving skills and ability to work effectively in a global distributed team

Nice-to-Have Skills Description:

- Experience in financial services, investment banking, or regulatory reporting projects
- Familiarity with data quality, reconciliation, and control frameworks
- Experience working with large-scale enterprise data platforms
- Knowledge of cloud environments and modern data platform architectures
- Understanding of CI/CD practices and automated deployment pipelines
- Experience working in Agile / Scrum teams within a distributed global setup

About the role
AI and agentic systems are changing how companies build software. Many clients can now build a simple app on their own with AI tools. What they need is a partner who understands their business, sees where AI and automation create real value, and proposes a solution that makes sense for them.

We are rethinking how we work with potential clients, and we are looking for a Senior Pre-sale Business Analyst to join our team and become part of this change. You will drive the pre-sale process and act as a business consultant for our clients.
 

What you will do

Pre-sales and discovery

• Lead discovery with new leads: stakeholder interviews and workshops to understand business goals, constraints and opportunities for AI and automation
• Design solution options and MVP scope, backed by a clear business case, high-level requirements, assumptions and risks
• Build quick demos and prototypes with AI and no-code tools to show clients what is possible
• Prepare commercial offers together with Sales and Delivery, and present them to clients

Sales process improvement

• Formulate and test hypotheses on how we work with leads and use the results to shape our approach
• Turn our project experience and AI expertise into clear, reusable offers, case studies and templates

• Try new AI tools first-hand and share what matters with the team

   

What we expect

• 5+ years in IT, including solid experience as a Business Analyst: requirements elicitation, decomposition and prioritization, process modelling, wireframing and solution documentation
• Hands-on experience in pre-sales and discovery, and a good understanding of how B2B sales work in IT services
• Experience in a product company or on a long-term outsourcing project; strong product thinking and the ability to dive deep into a client’s business problems
• Daily, practical AI fluency (e.g. Claude, ChatGPT, agentic workflows, prompt engineering): you follow new releases, have built something yourself (an agent, an automation, an open-source setup or a no-code prototype) and understand what AI can and cannot do today
• Good understanding of software architecture and integrations
• Excellent communication, facilitation and presentation skills; confident with C-level stakeholders
• English: Upper-Intermediate or higher, fluent in spoken business communication
• Proactive, result-oriented, comfortable with uncertainty and ready for challenging tasks

• Readiness for occasional business trips

   

Nice to have

• Consulting background is a strong plus
• Experience on AI / ML / LLM projects or AI-related pre-sales
• Experience in consulting or in a Product Owner / Product Manager role
• Experience improving a sales or pre-sales process

Why Join Us? 

    🌍 Remote-first & flexible work

• Fully remote working model.
• Access to an office if there is one available in your location.
• Monday–Friday, 40-hour working week.

• Flexible working hours: schedule options between 08:00 and 19:00, including a 1-hour lunch break (the only requirement is a minimum of 5 hours of overlap with the team)

  🏖️ Vacation & sick leave

• 20 paid working days of vacation during the first year.
• 10 paid sick days per year (for childcare would also be covered), compensated at 100% of salary.

• Public holidays are days off by default.

  ❤️ Health & family benefits

• Medical insurance or medical insurance compensation.
• Company gifts for:
  • Birthday
  • Wedding
  • Birth of a child
• Paid lunches at the office.
• Family days etc.
• 📑 FOP / Individual Entrepreneur Support if needed
  🔄 Paid Bench period between projects
  🤝 No time-tracking software — transparent and trust-based time reporting.
  🎁 Referral Program

About Us

We are a deep-tech company building state-of-the-art LLM-based assistants augmented with knowledge graphs. We are seeking a Senior Backend Python Engineer (7+ years of experience) to design and scale the backend infrastructure powering our AI platform.
 

Key Responsibilities

• Architect and implement scalable backend services and multi-tenant SaaS systems.
• Design and operate high-throughput data pipelines (both batch and streaming).
• Build APIs and services integrating LLM inference, retrieval systems, and knowledge graphs.
• Productionize research-grade AI systems into reliable, production-ready distributed systems.
   

Core Requirements (Must Have)

• Experience: 7+ years of hands-on backend engineering experience.
• Architecture & Data: Strong background in building high-throughput data pipelines and multi-tenant SaaS architectures.
• Programming: Deep proficiency in Python.
• Distributed Systems: Strong understanding of distributed systems and cloud-native environments.
• Kubernetes: Hands-on experience in the architecture, development, and deployment of Kubernetes-based systems.
   

Nice to Have

• Languages: Experience with Go and/or Scala.
• AI/LLM Ecosystem: Practical experience with LLM systems (RAG, model serving, evaluation).
• Graph & Vector Databases: Experience working with knowledge graphs, vector databases (e.g., Neo4j), or hybrid retrieval architectures.