Jobs at Djinni

We are a fast-growing wellness and nutraceutical brand looking for an experienced Retention Manager to work with our customers and increase their loyalty.
 

Responsibilities:

• Develop and implement customer retention strategies
• Set up and manage automations in Klaviyo (required experience): email campaigns, segmentation, personalization.
• Analyze customer behavior and create programs to increase repeat purchases.
• Work with Shopify, managing order processes and customer interactions.
• Continuously improve retention metrics
   

Requirements:

• Minimum 3 years of experience with Klaviyo and Shopify. Klaviyo experience is mandatory.
• Experience in D2C and e-commerce, understanding online store operations and SaaS tools.
• Strong knowledge of email marketing, automations, and customer data management.
• Self-motivated, analytical, and eager to grow with the company.
   

We offer:

• Work in a fast-growing e-commerce brand in the health and wellness industry.
• Opportunity to implement your ideas and influence customer retention strategy.
• Friendly and professional team.
• Competitive salary and career growth opportunities.
   

If you are a Klaviyo and Shopify expert, passionate about D2C clients, and want to impact business growth, please send us your resume!

Ajax Systems is an international technological company and Europe’s largest security system manufacturer. In addition, the company offers solutions for video surveillance, smart homes, fire detection, and flood prevention. The product portfolio includes 180 wireless and wired devices for security and automation. Today, Ajax protects over 3.5 million users in 187 countries worldwide. The company employs 4,100 specialist.

We are looking for a smart, experienced, and technically proficient Middle Java Developer in Lviv.

Responsibilities:

• Design and implement core backend services and data pipelines;
• Write clean, readable, and maintainable codeDevelop services for the b2b product line;
• Actively participate in developing and improving architecture;
• Document architectural decisions and operational knowledge for successful deployment and service operations;
• Ensure appropriate test coverage with unit and integration testingFocus on performance and cost efficiency for areas of responsibility;
• Follow best practices in software design and development and promote them within the team;
• Ensure reliable alerting, dashboards, and runbooks for production services;
• Debug production issues, analyze complex cases, and conduct investigations;
• Work smoothly in a technical culture with testing, CD, and DevOps;

• Collaborate within the team and with other engineering teams to develop new features and products according to business needs.

   

Required Experience:

• Java: 3+ years of professional backend development in enterprise environment;
• Java Concurrency: Strong understanding and practical application experience;
• Understanding of SOA, microservice, and event-driven architecture;
• Cloud development principles with practical AWS experience;

• Ability to scale and ensure high availability of loaded systems.

   

Required:

• Kafka, MongoDB, Redis;
• Enterprise-grade stack (messaging brokers, in-memory storages, NoSQL, key-value databases);
• Docker and Kubernetes (containerized applications);
• Spring;

• Git, Gradle.

   

Nice to Have:

• Kotlin: Knowledge and practical work experience;
• Netty, gRPC, Project Reactor, NATS;

• Strong knowledge of unit testing and automated test paradigms.

   

We offer:

• the opportunity to share and implement your own ideas that could impact products and production;
• work with a motivated team and an environment with a zero-bullshit culture;
• competitive salary;
• medical insurance;
• corporate English classes;
• compensation for professional training;
• the chance to take part in beta testing of Ajax security systems — receive and test new devices before their release.

Mission: scale KPI Creatives from 10 to 30 monthly active clients and from 10 to 20 team members using systems, automation, and AI

The Operations Manager / COO is responsible for end-to-end operational excellence and controlled scaling of KPI Creatives.

This is not an administrative role.

This is a systems, execution, automation, and scale role.

Your core challenge:

Scale the agency from ~10 to 30 active clients and from ~10 to 20 team members — without chaos, margin loss, or quality drop.

Your Mission

You will:

• Turn strategy into execution
• Turn growth pressure into stable systems
• Scale delivery, team, and margins using automation and AI
• Build an operation where growth does not equal manual overhead

You ensure that what we sell is exactly what we deliver — on time, at margin, and at quality — even as volume and team size double.

Key Responsibilities

1. Operational Leadership & Scale

• Own daily, weekly, and monthly operations of the agency
• Translate company strategy into executable operational plans

• Design and operate a system capable of scaling:
   

  • Clients: 10 → 30+
  • Team: 10 → 20+

   

• Build an operational structure that scales non-linearly (systems > headcount)
• Act as the operational counterbalance to sales and growth

2. Delivery System & Production Management
 

• Own and evolve the batch-based delivery model

• Ensure predictable, on-time delivery across:

   

  • Content systems
  • Video production
  • Websites
  • SEO / GEO
  • AI-based deliverables

   

• Manage complexity as volume grows:

   

  • Workload balancing
  • Dependency mapping
  • Bottleneck prevention

   

• Ensure delivery quality remains stable at 30 clients, not just at 10

3. Process, SOP & AI-First Operations

Design, document, and enforce SOPs that are automation-ready and AI-compatible, including:

• Scalable client onboarding
• Monthly production cycles
• Content & video pipelines
• Website & SEO delivery
• QA, approvals, and revision control

You will:

• Replace manual coordination with AI pipelines
• Continuously refine processes using:
  • Delivery data
  • Error rates
  • Throughput metrics

  • Team feedback

     

4. Team & Capacity Management (10 → 20 People)

• Manage project managers, producers, and operational leads
• Coordinate a hybrid remote team (in-house + contractors)
• Plan and forecast capacity growth from 10 to 20 team members

• Decide when to:

  • Hire
  • Outsource
  • Automate

   

• Ensure role clarity, ownership, and load balance as the org grows

5. Client Operations & Retention at Scale

• Own operational client experience across all touchpoints

• Partner with Client Service Director on:

  • Escalations
  • Scope protection
  • Expectation management

   

• Reduce churn through:

  • Predictable delivery
  • Clear processes
  • Transparent capacity limits

   

• Ensure sales promises match operational reality

6. Financial & Performance Control

• Control operational costs as team and volume grow
• Track unit economics per client and per batch
• Monitor margins while scaling from 10 → 30 clients

• Work with CEO on:

  • Pricing logic
  • Packaging
  • Capacity-based growth planning

   

• Ensure profitability scales faster than complexity

7. AI Pipelines & Automation (Core Responsibility)

This role owns internal automation.

You will:

• Design and implement AI-driven production pipelines

• Reduce manual work in:

   

  • Content preparation
  • QA
  • Reporting
  • Project coordination

   

• Integrate AI into:

   

  • Project management
  • Quality control
  • Performance tracking

   

• Continuously replace people-dependent processes with systems

Key KPIs for This Role

• On-time delivery rate
• Client scale success (10 → 30 without delivery failure)
• Team scale efficiency (10 → 20 without margin erosion)
• Client retention rate
• Production cycle time
• Cost per unit of content
• Team utilization rate
• Operational margin
• Automation coverage (% of processes automated)
• Error & rework rate

Ideal Candidate Profile

Required Experience

• 3+ years in operations, delivery, or COO role
• Digital agency, production studio, SaaS, or subscription business
• Experience scaling both clients and team size
• Strong background in process design and operational systems

Strong Advantage If You Have

• Experience scaling operations:

  • Clients: ~10 → 30+
  • Team: ~10 → 20+

   

• Productized services or retainer models
• Creative, video, or content teams
• SEO / GEO / website delivery workflows
• Hands-on experience with AI tools and automation platforms

Core Skills

• Systems thinking
• Operational discipline
• Automation mindset
• Clear communication
• Data-driven decision-making
• High ownership
• Calm execution under growth pressure

Personality Fit

• You build structure where others panic
• You think in flows and systems, not tasks
• You are comfortable saying “no” to protect delivery
• You value leverage over heroics
• You care about results, not process theater

What We Offer

• Key leadership role in a scaling agency
• High autonomy 
• Remote-first setup
• Competitive compensation (fixed + performance-based)
• Clear path toward full COO / ecosystem-level leadership

An international IT solutions provider with over 25 years of experience is expanding its delivery team and is looking for Junior and Middle Project Coordinators to join a dynamic and fast-growing environment. The company specializes in implementing enterprise IT solutions and works with clients worldwide, helping them optimize and transform their business processes.

This is a full-time, remote opportunity with long-term growth prospects and exposure to international projects.

What we’re looking for

We are looking for a proactive and detail-oriented professional who is passionate about project management and eager to grow in ERP implementation projects.

For Junior to Middle level:

• 1+ year of commercial experience as a Project Coordinator / Project Manager

Required skills and experience:

• Experience with ERP system implementations (Microsoft Dynamics 365 is a strong plus, but other ERP systems are also acceptable)
• Fluent English (written and spoken)
• Experience working with Jira and/or Azure DevOps
• Strong verbal, written, and presentation skills
• Ability to work independently as well as collaboratively within a team
• Confident user of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong analytical mindset and attention to detail
• Good time management, planning, and self-organization skills
• Responsible, result-oriented, and reliable

Responsibilities

• Coordinate and manage ERP implementation projects
• Control project scope, timelines, and milestones
• Track budgets (planned vs. actual)
• Support and coordinate project teams
• Identify and manage project risks
• Manage stakeholders and prepare weekly/monthly status reports for clients
• Participate in defining and executing project strategies
• Set up, support, and track tasks in Azure DevOps
• Mentor and support Junior Project Coordinators 

What’s offered

• A supportive and professional working environment
• Challenging and valuable international projects
• Collaboration with global teams (including the US)
• Long-term employment
• 20 working days of paid vacation
• Training and continuous professional development
• Health insurance
• Flexible working schedule
• Fully remote work
• Opportunity to work in a young, diverse, and growing team
• Team-building activities

At Kombine Tech, we're all about creating an ecosystem that thrives on innovation and teamwork. 
We're working with the iGaming industry, driving both B2B and B2C projects to success.
Our secret? Ambitious and proactive teams that combine their talents with our internal expertise to reach extraordinary goals.
 
We're on the lookout for a dynamic VIP Support Manager to join our ever-growing team. If you're passionate, motivated, and ready to make a difference, we want to hear from you!
 
What We’re Looking For:

• Fluent English speaker (Advanced level);
• Upper-intermediate French or German is a significant plus;
• Experience in the iGaming niche;
• Experience working with VIP clients (chats/calls);
• Knowledge of the Canadian Market or Tier 1 is a plus;
• Ready to communicate with VIPs over the phone.

What You’ll Be Doing:

• Communicating with VIP players through chats and calls;
• Getting to know our key VIP players and understanding their needs;
• Building strong relationships that last;
• Keeping VIP users in the loop about cool promotions and offers;
• Sharing valuable feedback and ideas with the team.

Why You'll Love Working With Us:

• Work from anywhere (yes, we’re all about remote work);
• Competitive salary in USD;
• Top-notch equipment provided for your job;
• No micromanagement – we trust you to do your best;
• Opportunities for fast-tracked career growth;
• Be part of one of the most exciting industries out there!
   

If you’re excited to take on new challenges and be a part of a vibrant team, we can’t wait to meet you. Apply now and let's build something amazing together!

We are an international iGaming holding, actively growing and now launching a new online casino project for the LATAM market, with an emphasis on Argentina.

       This is a startup within a large company, where there will be an opportunity to influence the strategy from the first steps and build processes from scratch.

We invite an SMM Manager who wants to join the team at the very beginning of a large-scale project.

This is not just a role about posting content — it’s an opportunity to shape the brand’s voice, build an engaged community, influence growth through social media, and see how your ideas turn into real engagement and results.

Employment type: Part-time (with transition to full-time)
 

Key Responsibilities

• Develop and implement social media strategies aligned with business goals.
• Create, schedule, and publish engaging content across social media platforms.
• Analyze current marketing activities, identify weaknesses, and recommend improvements.
• Collaborate with other marketing specialists to create cross-channel assets.
• Monitor and respond to comments, messages, and mentions to boost community engagement.
• Leverage social media trends to increase reach and followers.
• Ensure all content is on-brand and aligned with company values.
• Set, monitor, and analyze KPIs to guide decisions.
• Manage social media advertising budgets.
• Stay updated on social media trends, algorithm changes, and best practices.
• Manage SMM tools and platforms for scheduling, listening, and analytics.

SMART Goals for the Probation Period

• Develop a complete SMM strategy.
• Launch and maintain a consistent posting schedule.

Hard Skills

• Proficiency with graphic editors (Canva/PS/Figma).
• Experience with posting/scheduling tools.
• Experience with social media ad campaigns.
• Experience with AI tools, including deepfake technology (as a plus).

Languages

• English, Spanish, Russian
  
  What we offer:
• Opportunity to be one of the first in a startup and influence the visual strategy
• Work in a multicultural team of professionals
• Competitive compensation level
• Prospects career and professional growth within a large holding
• Remote work format
• Health and leisure care: paid vacation and sick leave
• A startup atmosphere where initiative, ideas and speed are valued
  
  We strive to be the best among competitors and successfully achieve our goals!
•       Join the team of talents and shape the future of the iGaming industry with us!🚀

LuckyStart.com is a leading online casino operating on the Softswiss platform, catering to high-value players in Tier 1 geographical regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.

Arabic and English is a must.

📝 Job Summary:

As a Casino Customer Support Manager, you will be the first point of contact for our players, ensuring an exceptional customer experience. You’ll handle player inquiries, resolve complaints, and assist with account-related issues through various communication channels, including live chat, email, and phone. Your goal is to maintain player satisfaction and loyalty by providing prompt, professional, and knowledgeable assistance.

🎯 Key Responsibilities:

• Respond to player inquiries via live chat, email, and phone in a timely and professional manner
• Assist with account-related questions (e.g., login issues, verification, deposits/withdrawals, bonuses)
• Investigate and resolve player complaints or issues, escalating when necessary
• Ensure compliance with responsible gambling and anti-money laundering regulations
• Provide feedback to management regarding common issues and player suggestions
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments (Payments, Fraud, VIP, etc.) to resolve complex cases
  Stay updated on promotions, game updates, and policy changes
• Promote responsible gaming practices and ensure players receive appropriate support
  
   

🔍 Requirements:

• Arabic and English is a must.
• Previous experience in customer service in iGaming, preferably in a soft swiss online casino,
• Excellent communication skills in English (additional languages a plus)
• Strong problem-solving skills and attention to detail
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Familiarity with CRM tools, live chat systems, and support ticketing platforms
• Understanding of gambling regulations and responsible gaming best practices (preferred)

✨ Desirable Skills:

• Experience with iGaming platforms (e.g., SoftSwiss)
• Knowledge of payment systems (e-wallets, cards, crypto, etc.)
• Multilingual is a plus however English B2 / C1 and above is a must
• Customer-focused mindset with a passion for gaming

🎁 Benefits:

• Competitive salary 
• Flexible work schedules
• Remote working
• Fun, dynamic, and multicultural work environment

INB.bio is a direct advertiser and affiliate platform operating in 15 countries. We are rapidly growing as a wellness brand in the nutra niche and expanding our affiliate network across promising markets in Asia, Africa, and Latin America.

Due to our growth, we are looking for a Junior Affiliate Manager. Someone who already has basic experience in nutra and affiliate marketing and is ready to take responsibility and grow quickly within our team.
This is not a Trainee position. You must already have initial relevant experience and the ability to work independently.

Key Responsibilities:

• Searching for, attracting, and developing partners (webmasters, affiliate networks, media buying teams)
• Daily communication with partners and maintaining long-term relationships
• Analyzing partner performance and working with analytical reports
• Supporting partners in launching campaigns and resolving offer-related questions
• Representing the brand at international conferences and industry events

Requirements (Junior level):

Mandatory. Basic experience in the Nutra niche (working with nutra offers, affiliate networks, media buying teams, or related roles)
• Ability and readiness to travel and attend international conferences/events
• English level. B1 or higher
• Initial experience or understanding of affiliate marketing / digital marketing
• Strong communication skills and ability to manage business correspondence
• Initiative, fast learning, and the ability to work independently

Nice-to-have:

• Experience working with affiliate networks or traffic channels (Facebook, TikTok, Google, etc.)
• Understanding of the CPA model
• Participation in industry conferences (Affiliate World, MAC, TES, etc.)
• Skills in CRM systems, Excel / Google Sheets, Notion

What we offer:

• A friendly and supportive team
• Fully remote work with a flexible schedule
• Real projects across multiple countries and unique GEOs
• Opportunities for fast growth within the company
• Participation in international events and conferences
• Space for your own ideas and development in the affiliate direction

💬 Want to grow from Junior to Middle in affiliate marketing and work with global markets? Send us your application!

Inforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.

Required Skills:

• Experience with Appium for test automation.
• Hands-on experience in manual testing, including maintaining and creating test documentation.
• Proficiency in one or more programming languages: JavaScript.
• Familiarity with tools such as Android Studio and Xcode or equivalent.
• Experience with Git for version control.
• Knowledge of CI/CD pipelines and integration processes.
• Hands-on experience in mobile application testing (Android/iOS).
• Proficiency in API testing using tools like Postman.
• Understanding of client-server architecture and HTTP protocols.

Responsibilities:

• Create and maintain detailed test documentation, including test cases, test plans, and bug reports.
• Design, develop, and execute automated test scripts using WebdriverIO, Appium, or other tools.
• Perform comprehensive manual and automated testing for mobile applications.
• Collaborate with development and product teams to identify and resolve issues.
• Conduct API testing and validate request/response structures and performance.
• Work with CI/CD pipelines to ensure smooth deployment processes.
• Analyze and report test results, providing clear insights into product quality and potential risks.

We offer:

- Competitive salary

- Interesting and challenging projects

- Future career growth opportunities

- Paid sick leave and working day vacation

- Friendly team of professionals

- Delicious coffee biscuits and tea for your good mood

- The company covers 50% of the cost of courses you need

- Exciting team-building activities and corporate parties

- Office in the city centre. 

Key Responsibilities:
 

• Strategic development of new B2B partnerships with enterprise clients, primarily in European and US markets.
• End-to-end ownership of the business development cycle: qualification of inbound requests, discovery, solution shaping, and contract negotiations.
• Acting as a trusted advisor to potential clients: deep understanding of business needs, operational challenges, and decision-making processes.
• Preparation and delivery of high-level company and solution presentations tailored to client business objectives.
• Leading and closing long-cycle B2B deals, including multi-service outsourcing contracts.
• Direct participation in client negotiations, executive-level meetings, and, when required, on-site visits and business trips.
• Participation in tenders, RFPs, and strategic sourcing processes.
• Representation of the company at industry conferences, exhibitions, and professional events.
• Development of partner relationships in assigned regions and building long-term cooperation models.
   

Required Skills and Qualifications:
 

• 2+ years of proven experience in B2B business development or enterprise sales within European or US markets.
• Hands-on experience selling complex services or solutions (BPO, CX outsourcing, SaaS, digital or technology-enabled services is a strong advantage).
• Proven track record of closing high-value B2B deals with long sales cycles.
• Strong consultative selling skills, including stakeholder management, needs analysis, and solution positioning.
• High-level negotiation and presentation skills; ability to communicate confidently with senior and C-level stakeholders.
• English language knowledge: fluent or close to native.

We are looking for a hands-on Backend Engineer to join a growing engineering team. This position is ideal for an experienced backend developer with a strong interest in AI and cloud-native technologies, who enjoys practical, hands-on work in a collaborative environment. You will play a key role in building an innovative Generative AI solution.

In this role, you will help design and develop cutting-edge, scalable, and impactful AI-driven products together with a talented and dynamic team. This is a unique opportunity to work at the forefront of technological innovation and contribute to next-generation AI solutions.

Responsibilities

• Design, develop, and deploy state-of-the-art Agentic AI solutions with a focus on scalability, performance, and reliability
• Collaborate with cross-functional teams, including data scientists, DevOps, and front-end developers, to build robust, end-to-end Agentic AI-driven systems
• Work on complex Agentic backend systems using modern AI architecture based on n8n, OpenAI builder and LangGraph
• Play a key role in optimizing our backend infrastructure for performance and scalability while contributing to architectural decisions and best practices
• Utilize monitoring and logging tools such as Grafana, Groundcover and OpenTelemetry collector to maintain system health, security, and observability
• Mentor and collaborate with other team members, fostering a culture of knowledge sharing, innovation, and continuous improvement
• Participate in code reviews, follow best practices for code quality, documentation, and security, and maintain a strong sense of ownership for assigned tasks

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• 7+ years of experience in Python development 
• 1+ years of experience with Agentic AI frameworks like: LangGraph, n8n, OpenAI builder or similar
• Proficient in SQL and NoSQL databases, with knowledge of server-client architectures
• Strong expertise in Kubernetes environments (e.g., K8s, OpenShift, EKS) and microservices architecture, including designing, deploying, and managing complex containerized applications at scale
• Familiarity with Agile development methodologies and comfort working in a fast-paced, iterative environment
• Strong initiative with a sense of ownership to fix issues and optimize systems across the platform
• Effective communication and collaboration skills, with a proactive, solutions-driven approach to challenges
• Mentor and collaborate with other team members, fostering a culture of knowledge sharing, innovation, and continuous improvement

Will be a plus

• Experience deploying and managing applications in cloud-native environments (AWS/Azure)
• Familiarity with LLMs, embedding models, and popular LLM hubs like Hugging Face.
• Experience with observability and visualization tools, such as Grafana, Loki, OTEL or similar
• Knowledge of data streaming technologies (e.g., Kafka, nats) and their role in high-performance data pipelines

What we offer

• Competitive salary and benefits package
• Medical insurance
• Full Remote
• Collaborative and innovative work environment
• Career growth and development opportunities
• A chance to work with a talented and driven team of professionals

About the project

Our client develops a unique in-memory platform using innovative Machine Learning technologies. The product aims to help businesses’ achieve data and analytics processing needs with the highest speed, and to deliver real-time performance by reproducing companies’ data to the in-memory data store. An impressively fast-growing company that partners with the most leading enterprises from all over the world within various industries including healthcare, telecommunications, retail, etc.

We are looking for an experienced and data-driven Casino/Content manager to join our casino management team. The ideal candidate will have a deep understanding of game aggregation platforms, iGaming content, and proven success in managing provider collaborations.

Key Responsibilities:

• Lead the setup and management of games and providers on both platform and frontend websites;
• Organize games into collections and categories based on content strategy;
• Develop and implement strategies for game positioning, exclusives, and underperforming titles;
• Own the roadmap for new game releases and provider tournaments.
• Ensure timely release of games across all properties;
• Establish and manage collaborations with game providers, including negotiating discounts and promo activities;
• Handle game-related anti-fraud measures, including disabling games from bonus eligibility when needed;
• Own and manage all game-related content and structures across the platform and websites.
   

Requirements:

• Proven experience in casino game management, especially with aggregator platforms;
• Strong understanding of game providers, game setup processes, and iGaming ecosystem;
• Experience conducting successful promotions with providers and achieving revenue-based KPIs;
• Analytical mindset with the ability to take financial responsibility for strategic decisions;
• Technical understanding of integration processes with aggregators and platforms;
• Strong negotiation skills with providers (understanding how GGR and discount models work);
• Experience working with collections, categories, exclusive content, and bonus exclusions;
• Excellent communication skills and the ability to manage a team.
   

Nice to Have:

• Experience with multiple aggregator platforms;
• Deep knowledge of GGR-driven pricing and promotion models;
• Familiarity with anti-fraud systems and responsible gaming.
   

What we offer:

• Work in an innovative company focused on international markets.
• Constant challenges, training, and support for professional development.
• Freedom to make decisions and implement ideas (no micromanagement).
• Work with international markets.
• Remote employment.

Due to company’s growth ISG is looking for a proactive person to join our HR team. We are looking for someone who is keen on searching new talents and enjoys the challenge of understanding their needs. The role of Recruiting specialist implies providing full-cycle recruitment servivces. Your main focus will be on search and selection, including direct search and headhunting.
 

Without limiting the generality of the foregoing, you will be responsible for:
 

• Participate in full life-cycle of recruiting including: pre-screening candidates, preparing candidates for interviews, reviewing resumes and assessing candidates’ applications
• Identify and recruit candidates through in-house and external networking, database mining, Internet research, job postings and attendance at industry events and career fairs
• Develop and implement improvements to sourcing strategies to build proper candidate talent pools
• Maintain all pertinent applicants and interviews data in the Zoho Recruit
• Keep track of recruiting metrics and analytics
   

Requirements

• 2+ years of experience in full-cycle recruitment process
• Good understanding of Lviv IT market is a must
• General understanding of technologies in the IT Industry
• Skills in candidates search and selection including direct search and headhunting
• English proficiency (upper-intermediate level)
• Creative thinker and proactive problem solver
• Ability to work independently
   

Benefits

▪ Comfortable office in the city center, equipped with everything you need

▪ Access to a motivated global team of highly experience specialist

▪ 18 working days of paid vacation per year, and 11 paid Ukrainian official statutory holidays

▪ Opportunities for continual English improvement by way of direct interaction on a daily basis with native English speakers

▪ Flexible working hours and location based on agreement with product leads and manager(s)

Code&Care — is a successful full-stack development company, which provides clients with high-quality development assistance worldwide.

Now our team has a position for IT Project Manager. 

Requirements:

• 6–12 months of experience in software project management;
• Experience leading a project team;
• General technical background;
• Knowledge and experience in managing a project in an Agile environment;
• Upper-intermediate/Advanced English (practical experience of written and oral communication with an English-speaking client);
• General knowledge of business analysis;
• Strong organizational skills;
• People management skills;
• Strong communication and leadership skills.

Responsibilities:

• Manage the software development process;
• Be ready to take on account or support management responsibilities if needed;
• Prioritize project tasks with a client and their distribution among team members;
• Monitor project status and provide regular updates to all stakeholders;
• Perform change and risk management to minimize project risks;
• Manage project resources and their allocation;
• Work with the team: motivate, maintain morale, and resolve conflicts;
• Conduct English CheckUps and Company Presentation during interviewing process;
• Create detailed WBS structures and estimate tasks together with the tech lead;
• Participate in Pre-sales calls and clarification calls, pitching estimates to potential clients;
• Review and check team time reports ensuring they are maintained according to company guidelines;
• Manage project requirements with a client.

What the company offers:

• Constant and interesting work with foreign clients;
• Flexible working hours;
• Annual paid 30 days vacation and paid sick day;
• 50% cost compensation of sports, English lessons.

Job Title: Relationship Manager (Europe)

Location: On-site/Hybrid
Employment Type: Full-time

About the Role

Zoral Labs, a leading provider of research and development to the software industry, is looking for a proactive Relationship Manager to join our team and lead and grow our client partnerships across Europe. This role blends strategic relationship management, consulting across pre/post-sales, project coordination, acting as the key liaison between clients and internal teams, ensuring alignment of expectations, requirements, and service quality.

Key Responsibilities

Client Relationship Management

• Build and maintain strong long-term relationships with European clients.
• Serve as the primary point of contact for clients, ensuring smooth communication and collaboration.
• Understand client goals, challenges, strategic priorities and ensure alignment with our solutions.

Consulting & Pre/Post-Sales Support

• Participate in pre-sales activities such as needs assessment, solution scoping, demos.
• Guide clients through onboarding and ensure successful post-sales adoption.
• Provide advisory support and spot opportunities for optimization or expansion.

Project Coordination & Cross-Team Communication

• Facilitate clear communication between clients and internal engineering/product/support teams.
• Ensure clarity around requirements, priorities, timelines, and issue resolution.
• Help coordinate implementation steps and follow up on key issues or blockers.

Internal Collaboration & Feedback Loop

• Channel structured feedback from clients to internal teams.
• Contribute to improving internal processes related to delivery and client experience.

Requirements

• Bachelor’s degree in IT, Finance or related field.
• 3+ years in Relationship Management, Account Management, or Client Success (FinTech / IT / SaaS).
• Experience working with clients in both pre- and post-sales phases.
• Strong communication and negotiation skills and ability to manage senior stakeholders.
• Ability to coordinate across technical and business teams.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Understanding of IT solutions, software development processes, cloud technologies.
• Familiarity with European FinTech ecosystem.
• Data management competence.
• Fluent English.

About Zoral Labs:

Zoral is a fintech software research and development company. We were founded in 2004.

We operate one of largest labs in Europe focused on Artificial Intelligence/Machine Learning (AI/ML), predictive systems for consumer/SME credit and financial products.

Our clients are based in USA, Canada, Europe, Africa, Asia, South America and Australia.

We are one of the world’s leading companies in the use of unstructured, social, device, MNO, bureau and behavioral data, for real-time decisioning and predictive modeling.

Zoral software intelligently automates digital financial products.

Zoral produced the world’s first, fully automated, STP consumer credit platforms.

We are based in London, New York and Berlin 

Web site: 
https://zorallabs.com/company 

Company page at DOU: 
https://jobs.dou.ua/companies/zoral/