Jobs at Djinni

A product company with FTSE 500 clients in 50+ countries around the world, is looking for a Python Developer / Data Engineer to join the Satellite Tracking Unit, a web platform for processing and analysing satellite imagery and Earth remote sensing

What we expect from a candidate:

- Preferably 3+ years of professional Python development experience;

- Strong knowledge and experience with relational databases;

- Proficiency in writing tests using pytest/unittest;

- Experience with Docker and Kubernetes;

- Experience with UNIX environment;

- Experience with version control systems, especially Git.

What exactly will you need to work with:

- Developing, maintaining and deploy Python data pipelines for Kubernetes;

- Satellite imagery processing (GDAL/OGR);

- Building and maintaining REST API (aiohttp, Flask);

- Working with PostgreSQL + PostGIS using SQLAlchemy Core/ORM;

- Creating workflows using Apache Airflow;

- Infrastructure as a Code tools (terraform).

Hiring process:

- Intro call;

- Test Task;

- Final Interview;

- Offer.

The company offers:

- opportunity to be a part of a best-in-class product that is used by thousands of companies around the world;

- participation in complex technical tasks and challenges;

- environment where you need to seek and implement unique engineering and technical solutions;

- trainings and development programs;

- flexible work format - remote, office or hybrid;

- health and life insurance for employees and your family members;

- 32 working days of paid annual leave and sick leave.

Hello! We are Leaply — an ecosystem of interconnected digital and physical products designed to help build healthy habits and improve the quality of life. We’re developing a range of B2C products for global markets, including the US, Tier 1, Europe, and beyond.

We are united around a simple product vision — to create a future where people live healthy on autopilot.

We launched in 2024 as a startup and have experienced explosive growth, achieving tenfold growth in the past six months. We’re targeting a fivefold growth this year, and we’ve already established market demand and a steady flow of users.

We have an ambitious vision of a mobile app that would revolutionize the way we build habits. To bring this vision to life, we are assembling a team of top-tier professionals to build this app from the ground up.

At Leaply, wechallenge traditional career paths — we value ownership over job titles, and impact over process. We move fast, think big, and expect every team member to contribute beyond their scope.

To bring this ambitious vision to life, we are looking for an equally ambitious first Product Designer who will:
— Collaborate with the product team to shape the concept of the first app iteration, aligned with business goals and user needs
— Design the necessary UX/UI from scratch for the app’s release
— Be responsible for the full range of design solutions—from visuals to product logic
— Work through the entire iterative product development cycle, from analyzing user needs to tracking business metrics and analytics

What matters to us:
— 3+ years of experience in designing web or mobile interfaces
— Experience working with Advanced Figma—design tokens, components and variables
— You are actively using AI in your workflow
— Experience in developing a digital product from the ground up and creating scalable design systems
— A systematic approach to problem-solving—you identify the root cause, break it down into smaller components, and form a solution
— Ability to take responsibility and execute tasks from ‘0 to 1’
— Your expertise goes beyond visuals and UX/UI—you create products that solve real problems
— Experience working in a cross-functional product team

Bonus points for:
— Graphic design and animation skills
— Experience in data-driven decision-making and metrics analysis
— Experience in hiring and managing a design or product team
— Understanding development processes and experience with writing code
— Deep understanding of native platforms (iOS/Android)

What you can expect:

— Competitive compensation
— Office in Warsaw or Kyiv, with perks (lunches, gym, health insurance)
— Full ownership of your area and a say in product strategy
— Support from an experienced team with multiple successful exits
— Access to internal communities in tech, product, marketing, and payments and a meaningful mission— Leaply is about helping people live better lives, every day

Leaply is backed by SKELAR, a venture builder with over 10 successful B2C businesses in its portfolio. SKELAR provides access to the best payment infrastructure for our business model, along with financial and legal support in our target locations. They also organize internal clubs focused on professional development in marketing, development, and payments. With SKELAR, there’s always someone to turn to for advice or assistance.

Beyond business, SKELAR supports the SKELAR Foundation, a charitable initiative created by employees to support the Ukrainian Armed Forces. Through this initiative, we create and fund large projects that help bring us closer to victory.

Join us in building the next big thing!

Location: Remote (Global team with R&D mostly in Ukraine)

Team Size: Leading a team of 4 developers

Responsibilities: Split between:

• Leadership & Architecture (50%)
• Hands-on Development (50%)

We expect you to own large end-to-end features, both by creating feature designs, delegating them to the FE/BE devs, and reviewing; and developing mission-critical, complicated parts yourself.

Pulse Intelligence is a Seed-stage SaaS start-up turning messy natural resources documents and real-time data into ready data for miners, hedge funds, and banks. 

Required Qualifications

Technical Expertise:

• 7+ years of dev experience, with significant depth in both backend and frontend development
• React/TypeScript
• Architecture patterns knowledge
• Solid database design skills
• API design experience

Leadership & Collaboration:

• 2+ years of experience leading or mentoring developers - as a team lead, or senior developer with mentorship responsibilities
• Strong communication skills - ability to explain technical concepts to both technical and non-technical stakeholders
• C1+ English proficiency - fluent verbal communication required for daily collaboration
• Track record of delivering projects end-to-end

Big Plus - experience with:

• Python/Django
• Advanced Kubernetes and/or Terraform
• Production-grade LLM pipelines
• Machine Learning
• Advanced Web Scraping
• B2B SaaS experience - building products for professional users with complex workflows

Our Tech Stack

Backend: Python, Django, Celery + Redis, PostgreSQL

Frontend: React, TypeScript, Redux, Material-UI

Infrastructure: AWS, Kubernetes, Terraform

Interview Process

1. Introductory call (30 minutes)
2. Take-home challenge (6 hours)
3. Technical and Cultural Fit Interview (1 hour)
4. System Design Interview (1 hour)
5. Final chat with CEO - offer within 48 hours

We offer:

• Competitive salary ($5-7k net).
• Equities.
• Full remote.
• Paid vacations and sick leaves.
• Growing team and related promotion opportunities.

We’re looking for a detail-oriented and curious QA Engineer to join our team and focus on manual testing of our iOS mobile application. This is a great opportunity for someone passionate about mobile technology and quality assurance, who wants to grow in a supportive product-driven environment.

🔍 Responsibilities:
Perform manual testing of iOS mobile applications across various devices and OS versions

Validate functionality, UI/UX compliance, and performance of new features
Execute test scenarios for sign-in/sign-up flows, onboarding, user interactions, and content
Work closely with developers, designers, and QA leads to ensure smooth delivery
Log and track issues in Jira and report bugs with clear reproduction steps
Review design specs in Figma and ensure app behavior matches product requirements
Provide feedback on usability and edge case handling

🧰 Requirements:
Understanding of manual testing principles and SDLC
Basic experience testing iOS applications (real device or simulator)
Familiarity with iOS interface guidelines and mobile app behavior patterns
Attention to detail and the ability to spot UI/UX inconsistencies
Comfortable working with Figma, Jira, and test case management tools
English: Intermediate or higher (documentation, issue reporting, team communication)

💡 Nice to have:
Experience using Charles Proxy, Proxyman, or similar tools
Understanding of backend APIs (REST or GraphQL)
Basic knowledge of using Postman for API validation
Previous experience testing sign-in flows, onboarding, and permissions
 

• We’re seeking a super-experienced Senior Back-end Developer with deep expertise in JavaScript/TypeScript, particularly in Node.js, combined with practical experience in AI prompt engineering. You’ll architect, build, and optimize scalable applications that seamlessly integrate AI-assisted functionalities and modern backends.
• Prior experience with VPN services and network protocols.

Requirements

Position name: Senior Node.js Developer(with AI agents experience) for VPN Mobile App
Level: Senior

Hard skills:

• 8+ years of Software Engineering experience
• Strong experience with Node.js (Express.js, Koa.js, Nest.js)
• Strong Software Design knowledge: OOD, FP, Design patterns
• Experience building and maintaining VPN, proxy, and secure networking backend systems
• Solid understanding of network protocols, tunneling, traffic routing, and encryption standards
• Practical hands-on experience with AI prompt engineering, leveraging ArgumentCode, ClaudeCode, Cursor, or equivalent developer-AI tools.
• Deep understanding of RESTful and GraphQL APIs, modern web performance, and security.
• Solid understanding of LLM context design, tool integration, and code-generation workflows.
• Excellent knowledge of modern systems architecture components including microservices, event sourcing, and distributed data processing systems
• Advanced experience with SQL databases, especially PostgreSQL
• Experience with Docker & CI/CD processes
• Experience with AWS (or similar services like GCP or Azure)
• Experience with Serverless framework, AWS Lambdas, AWS CloudFormation
• Knowledge of Agile (preferably SCRUM) development practices

Location: Remote 
Client Domain: Managed IT Services / Cybersecurity / Cloud / MSP 
English level: B2 - strong spoken English required for daily communication and interviews 

About the Project 

We are partnering with a USA-based MSP company that has been delivering managed IT services, cybersecurity solutions, cloud services, and infrastructure management for over 25 years. 
You will work in a modern, security-focused environment supporting multiple small and medium business clients with advanced Microsoft 365 and endpoint security solutions. 

Responsibilities 

Microsoft Intune / Endpoint Manager 

• Manage MDM/MAM for Windows, macOS, iOS, and Android environments. 
• Create, deploy, and troubleshoot Configuration Profiles and Compliance Policies. 
• Implement and manage Windows Autopilot, Apple Business Manager, and other provisioning methods. 

Security & Conditional Access 

• Design and implement Conditional Access policies within Zero Trust frameworks. 
• Work with Microsoft Entra ID (Azure AD), including MFA, Identity Protection, and directory management. 
• Apply and manage Intune Security Baselines. 

Microsoft Defender Suite 

• Administer Defender for Endpoint (MDE), including ASR rules, TVM, and security integrations. 
• Support additional Defender workloads (Defender for Office 365, etc.). 

Automation 

• Use PowerShell for automation, configuration, mass deployment, and remediation scripts. 

Technical Experience (MSP-Focused) 

• Proven experience managing multiple Microsoft 365 / Intune tenants. 
• Implementing security policies following industry standards (HIPAA, CMMC, Cyber Essentials, etc.). 
• Packaging and deploying applications (Win32, LOB, Store Apps) via Intune. 
• Managing Windows Update Rings and patching through Intune. 
• Troubleshooting enrollment issues, policy conflicts, CA blocks, and compliance problems. 

Soft Skills & Mindset 

• Ability to communicate clearly and professionally with both technical and non-technical clients. 
• Strong documentation skills — SOPs, configurations, playbooks. 
• Scalability mindset: building reusable, template-based solutions for many clients. 
• Ability to prioritize and manage multiple projects in a fast-paced MSP environment. 
   

Certifications 

(Training completed or certifications in progress are acceptable.) 
Highly valued certifications for this role: 

• MD-102 - Microsoft 365 Endpoint Administrator Associate 
• SC-300 - Microsoft Identity and Access Administrator Associate 
• SC-200 - Microsoft Security Operations Analyst 

We Offer 

• Opportunity to propose solutions and influence technical decisions 
• Dynamic and challenging tasks 
• Team of experienced professionals 
• Competitive salary 
• Low bureaucracy 
• Continuous self-improvement 
• Long-term employment with paid vacation and social benefits 
• A bunch of perks 😊 

Are you passionate about WordPress and eager to push its boundaries? Do you have a firm grasp of both front-end and back-end development? Then join our team and help build beautiful, cutting-edge, high-performing WordPress solutions.

We are an innovation-driven WordPress agency with expertise covering the entire website creation process. Our clients are enterprise-level companies, medium-sized businesses, and start-ups. 

You responsibilities:

• Develop and maintain pixel perfect WordPress websites and e-commerce solutions
• Create plugins for WordPress
• Build Gutenberg blocks
• Collaborate with designers, developers, and clients to deliver tailored solutions
   

Our requirements:

• At least 3 years of commercial experience with WordPress development
• Have experience making native Gutenberg blocks
• Have worked with the Full Site Editor
• Deep understanding of JS, HTML, SCSS, PHP and MySQL
• Git and Git Flow
• Know how to use WordPress Coding Standards (PHP CodeSniffer)
• Know how to make websites load faster (Google PageSpeed Insights)
• Can write your own plugins, themes, and clean, well commented code
• Can work well in a team, work on your own, and organize your work well
• Can make websites that work well on different devices and resolutions
• Can speak English at least at a B1 level

Nice to have:

• AI passionate
• DevOps skills

We will harmonize perfectly if you are:

• A team player
• Reliable and committed to quality
• Ambitious
• Constantly seeking knowledge
• Eager to try new tools and develop new skills

What we offer:

• Competitive salary based on experience
• Flexible working hours and remote work options
• Opportunity to work on diverse and exciting WordPress projects
• Professional development and training opportunities
• Supportive and collaborative team environment
• Modern tools and technologies to enhance your workflow
• Long-term cooperation with growth opportunities

Location: Vienna or Prague (office presence required)
Team: ~30 people, 4 cross-functional teams

We are looking for an experienced Team Lead who will focus on people leadership, delivery and stakeholder management.

This is not a hands-on coding role. However, a good technical understanding of software development is required to lead teams effectively, discuss technical topics and support decision-making.

You will lead several international teams and work closely with Product Owners, QA, Sales, Infrastructure, Cloud and Security teams, as well as company management.
 

What you will do:

People & Teams

• Lead and support multiple development teams (Developers, QA, Product Owners);
• Lead the QA team in organizational matters;
• Conduct yearly performance reviews;
• Support team members’ growth: development plans, training, mentoring;
• Coordinate external subcontractors. 
   

Delivery & Processes

• Ensure smooth and efficient development processes;
• Continuously improve development workflows;
• Plan resources and prioritize work across teams;
• Coordinate and plan product releases;
  (eXite, Archive, SubmIT, BuyIT, TradeIT);

• Monitor progress of new features and improvements. 

   

Stakeholders & Collaboration

• Work closely with Product Owners;
• Collaborate with Sales, Infrastructure, Cloud and Security teams.
• Communicate with management (GM, CFO, CIO);
• Coordinate resolution of performance or infrastructure issues. 
   

Ideas & Improvements

• Contribute ideas for product and technology improvements;
• Suggest new features with focus on quality, efficiency and cost balance. 
   

Technical Skills:

• Good understanding of the software development lifecycle (SDLC);
• Experience working with Agile / Scrum teams;
• Understanding of roles in cross-functional teams (PO, Dev, QA);
• Experience with release planning and coordination;
• Understanding of quality assurance and testing principles;
• Basic understanding of software architecture and system integrations;
• Experience working with cloud and infrastructure teams (collaboration level);
• Understanding of performance and scalability topics;
• Experience with task and bug tracking tools (e.g. Jira);
• Ability to discuss technical topics and solutions with developers;
• Experience handling production issues or incidents (coordination, not fixing). 
   

What we expect from you

• Experience as Team Lead / Engineering Manager / Development Manager;
• Experience managing multiple teams;
• Strong communication and stakeholder management skills;
• Experience working with releases and cross-functional teams;
• Very good English;
• German is a plus. 

About us:

AIR Media-Tech is the ultimate space for creators. With over 30 advanced tools and expert support, we help creators grow, monetize, and safeguard their content. For over 12 years, we’ve been empowering creators to expand their reach, boost their income, and scale globally with innovative solutions tailored to their needs.

Our Mission:

Our mission is simple: to help creators thrive, providing innovative tools and strategic insights that fuel growth and monetization. Whether it’s finding hidden growth spots, protecting their content, or tapping into new markets, we ensure that creators' journeys are supported every step of the way. At AIR, we help creators hit their next target and unlock new levels of success.

About AIR Brands
For over 10 years, we’ve been helping brands grow — by building branded YouTube channels, managing influencer collaborations, and distributing content across various platforms, including Reddit.

We’re now looking for an experienced PPC specialist to focus on video advertising, primarily on YouTube.

Site: https://brands.air.io/ 

Key Responsibilities:

Hard Skills:

- Create, analyze, launch, moderate, and live change an advertising campaign (Lead)

- Create geo media plans (Shift up to 30%)

- Create LookerStudio, Google Sheets reports

- Analyze niches, keywords, CPVs, and performance metrics

- Create advertising strategies based on niche, geo, product, etc

- Keywords search (Junior-Middle level - without SEO team is a must)

- Multisteaming Ad Campaigns moderation, leading, competing in time (Up to 20-30 active accounts)

- Ability to create heavy, multilevel Ad strategies with A/B integrated tools

- Ability to see the correlation between irregular changes, price movements, etc

- At least 2-3 years of experience with Google Ads Campaign (Experience in YouTube campaigns is a must) and Meta Ads Campaign (more 1 years), Reddit Ads, TikTok Ads

- Advanced user: Google Search, Google Sheets, Google Analytics, Google GTM, Looker Studio, SEO (Ahrefs, Google Ads Key Words, Google Trends, etc)

- At least 10-20K$ total monthly Ad campaign budget

- Experience with different GEOs (US, Europe, Asia is required)

- Advanced Google Search user (Use cases will be required)

- Google Ads Certifications

Soft skills:

- Knowledge of the Ukrainian language is a must

- Digital geek (Active users of iPhone, Android, Telegram Channels, Web platforms, etc)

- Analytical mindset

- Team-oriented professional with the ability to build and lead a strong team

Would be a plus:

- Experience working with YouTube channels developed both organically and through paid traffic

- Proven track record of running PPC campaigns in English-speaking markets

- Experience across various niches, from branded channels to media projects

- Strong ambition to build a team and take on a team lead position

Why work with us?

- We are an official YouTube partner, and we also collaborate with TikTok

- Certified partners of Google and Microsoft

- Part of AIR Media-Tech — an ecosystem for YouTube creators

- Work with brands such as NovaPost, Lenovo, UNITED24 Media etc.

- Full-time position with the flexibility to work remotely or from our office

- Transparent bonus system and a clear path for career growth into leadership roles

- Learning opportunities: courses, access to a library of physical, audio, and digital books

- Medical insurance (after the probation period)

- Online and offline team-building activities

- Paid vacation — 21 working days

- Paid sick leave

Do you want to be involved in outstanding projects? Send us your resume. If we feel you could be a good fit, we will contact you soon!

Key Responsibilities

• Develop, build, and maintain Adobe Analytics workspaces and dashboards covering complex end-to-end digital journeys.
• Use Adobe Report Builder to create automated, reliable, and scalable reports for cross-functional teams.
• Analyse digital performance trends and translate complex datasets into clear insights and recommendations for senior leadership.
• Perform QA of analytics tracking across new and existing digital journeys to ensure accurate and complete data capture.
• Troubleshoot data discrepancies and ensure compliance with tagging governance and best practices.
• Combine data from multiple sources (e.g., Adobe Analytics, CRM systems, operational data) to create unified performance views.
• Design and deliver clear, concise, and compelling reports tailored for senior stakeholder audiences.
• Identify key opportunities, risks, and trends to support strategic and tactical decision-making.

Required Skills & Experience

• Proven experience as a Digital or Adobe Analytics Analyst.
• Strong hands-on expertise with Adobe Analytics (Analysis Workspace, segments, calculated metrics).
• Experience using Adobe Report Builder for automated reporting.
• Strong understanding of digital analytics tagging, data layers, and governance principles.
• Demonstrated ability to analyse complex data and communicate insights in a clear, business-focused manner.
• Experience working with multiple data sources and integrating datasets for holistic analysis.
• Excellent stakeholder communication skills, including experience presenting to senior leadership

Platipus develops innovative slot games for online casinos, and we are looking for a Trainee Account Manager who is eager to grow and learn alongside an experienced team.

We value hard work, proactivity, a willingness to learn, and open communication. This is a great opportunity to start a career in iGaming, gain hands-on experience working with clients, and grow professionally.
 

Requirements:

— Minimal experience in sales, customer support, account management, or related fields (internships or practical experience are also welcome);
— English proficiency at Upper-Intermediate level or higher (both spoken and written)
— Interest in iGaming and a strong desire to grow in account management;
— Good communication skills and the ability to build trusting relationships;
— Hardworking, responsible, and willing to learn and receive feedback;
— Basic analytical skills;
— Ability to work in a fast-paced environment;
— Fluency in Ukrainian.
 

Responsibilities:

— Support the Account Manager in working with clients and accounts;
— Assist in client communication (emails, calls, meetings);
— Prepare internal reports and update client’s promo statuses;
— Collect, organize, and pass client feedback to direct Account manager;
— Participate in the launch of new games and promotional activities for clients.

Would be a plus:

— Experience in iGaming, gaming, or digital industries;
— Experience working with clients.
 

Work conditions:

— Medical insurance;
— Regular salary reviews and timely payments;
— Provision of necessary equipment for work as needed;
— Official employment as a private entrepreneur.

Professional development:
— Corporate English classes;
— Mentoring from experienced Team Leads;
— 50% reimbursement for courses/certifications/webinars, etc.;
— Development towards leadership positions within the company.

Work-life balance:
— Ability to work fully remotely;
— 20 working days of vacation;
— Days off on public holidays;
— Paid sick leaves;
— Informal online/offline events every month.

🔹 Role Overview:

As a PR Intern, you will support the Marketing and Communications team in strengthening DICEUS’s brand presence in the international insurance technology market. You will leverage AI-powered tools and traditional PR methods to research, analyze, and produce high-quality content that positions DICEUS as a trusted InsurTech partner. 

This internship is an opportunity to gain hands-on experience in PR, media relations, and market research while working in a dynamic, innovation-driven industry. 

🔹 Key Responsibilities: 

• Conduct market and competitor research in the insurance technology sector. 
• Support preparation of press releases, media pitches, and LinkedIn content. 
• Identify and evaluate media outlets, journalists, and industry awards (US, UK, Europe) for brand promotion. 
• Monitor PR and communication activities of competitors and summarize key findings. 
• Create infographics, visuals, and marketing materials using AI/design tools (Midjourney, Canva, Jasper, etc.). 
• Assist in identifying market intent signals (e.g., modernization projects, partnerships, acquisitions). 
• Support PR activities for conferences, awards, and industry events. 
• Prepare weekly summaries of PR and media activities. 

🔹 Requirements: 

• Strong interest in PR, marketing, and technology. 
• Good written and verbal English (B1–B2+). 
• Ability to explain complex topics in simple, clear language. 
• Solid research and analytical skills. 
• Familiarity with AI tools (ChatGPT, Jasper, GrammarlyGO, Midjourney, Canva AI, Meltwater AI, BuzzSumo, Similarweb/AlphaSense). 
• Proficiency with Google Workspace / MS Office. 
• Self-motivated, detail-oriented, and able to work independently. 

🔹 Nice to Have: 

• Background in communications, marketing, journalism, or business. 
• Experience with B2B PR (preferably in SaaS, fintech, or InsurTech). 
• Understanding of global insurance and technology trends. 

🔹 What We Offer: 

• Real experience in international PR within the insurance technology market. 
• Mentorship and structured development path. 
• Exposure to AI-driven PR workflows and innovation practices. 
• Opportunity to collaborate with a global team. 
• Potential for long-term collaboration after internship. 

Project Overview

We are launching a new project and are looking for a QA Automation Engineer to join the team and maintain, extend, and evolve a comprehensive automation framework.
The project is strongly focused on Java-based UI automation using Selenium, complex framework architecture, and deep object-oriented design. You will work with local build configurations, advanced test structures, and integrations such as OAuth2 for email and authentication-related testing.

The expected engagement duration is up to 6 months.
Workload may vary from month to month and may not always reach 100%, but it is expected to remain close to full-time involvement overall.

This is a project delivered in a freelance cooperation model.

Responsibilities:

• Maintain and extend an existing QA automation framework
• Design and implement UI automated tests using Selenium WebDriver
• Work with complex, deeply structured OOP-based architectures
• Configure and manage local builds and project environments
• Ensure stable and readable test execution reporting
• Handle integrations related to OAuth2, including email or third-party authentication flows
• Collaborate closely with the project team to ensure high product quality

Requirements:

• Strong Java Core knowledge (Java 13–21), including:
  • Collections
  • Streams
  • Functional interfaces
• Advanced OOP expertise:
  • Confident use of Interfaces and Abstract Classes
  • Experience working with complex architectural patterns
• Selenium WebDriver:
  • Extensive hands-on experience in UI automation
  • Ability to work with dynamic web elements
• Test frameworks & build tools:
  • TestNG
  • Maven
• Technical literacy:
  • Understanding of OAuth2 for automated testing scenarios (email, authentication, third-party services)
• English: Good speaking and writing skills

Nice to Have:

• Experience with local environment setup and complex configurations
• Familiarity with Allure for test reporting and analysis

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor or Team Leader.
• Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!

About us:
 

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

Your impact:

• Drive product growth by optimizing key metrics across acquisition and activation flows;
• Conduct competitive research, analyze user feedback, and leverage funnel analytics to uncover insights;
• Identify growth opportunities and develop data-driven hypotheses for optimization experiments;
• Collaborate closely with marketing, design, analytics, and engineering teams to achieve impactful business results.
   

About you:

• 3+ years of experience in a growth-focused role (e.g., Growth Product Manager, Product Manager);
• Proficient in growth metrics, A/B testing, and data analytics;
• Strong understanding of design principles and copywriting strategies;
• Exceptional verbal and written communication skills;
• Proven experience working with cross-functional team;.
• Upper-intermediate or higher proficiency in English.
   

Will be a plus:

• Experience working in B2C or subscription-based product;
• Hands-on experience conducting user interviews;
• Advanced knowledge of digital advertising principles.
   

What you get at BetterMe: 

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Time off & balance. 20 paid vacation days, paid sick leave, and additional days off around public holidays.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture. 
Support for sports events. We cover entry fees and encourage the team to compete and participate together.  
Modern equipment.We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.

Find more about us on social media platforms: Instagram, LinkedIn.