Jobs at Djinni

Developing a software platform for the automated analysis and visualization of cyberattacks in safety-critical systems. The goal is to efficiently support companies in regulated industries – from automotive and energy to the security and defence sector – in implementing complex cybersecurity requirements, the deal is to distributed a micro-service based application for real-time system design and threat modelling.
Based on best practices of Domain Driven Design.

We are looking for a candidate who is willing to relocate to South Tyrol, Italy. The selected candidate will be offered a permanent, full-time employment contract.

Technology:
- C# / .Net Core;
- Rest Api / Json;
- NuGet / Packages;
- Ado.Net / EntityFramework / Dapper; 
- Sql (relational design understanding);
- Windows / Linux;
- Message broking;
 

Would be a plus:
- Html / Css / JS;
- Sass / Less;
- Anguler | React | VueJs (some of);
 

Architecture:

- Multi- (micro-/macro-) services;
- System complexity management;
- Testing approaches understanding;
- CI/CD concepts understanding; 
- Clean coding / Refactoring;
- Ability to keep architecture consistency;
- DDD, SOLID, KISS

General .net:

- Keep development process clean and transparent for project management and rest of the team;
- Integrate FE development process with existing project parts;
- Be aware in full-stack scope of product development;

General BA:

- Solid understanding of software architecture concepts (layers, microservices, APIs, data models, integration patterns);
- Experience translating business requirements into technical constraints and design principle;
- Strong analytical, communication, and documentation skills;

Tools:
- Git;
- Postman / Fiddler (or any other utility); 
- Docker;
Other:
- English - upper intermediate (C1 equivalence);

We’re rapidly growing and are excited to invite Payment Specialists to join our Paycord team. If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you.

You would be running such tasks as:

• Oversee and manage liquidity across our payment and safekeeping infrastructure.
• Ensure smooth transaction flows and maintain incident records.
• Maintain constant synchronization with the Operations team, providing necessary Treasury inputs.
• Provide ad-hoc data gathering and assist in Cash Flow management when required.

Required skills and expertise:

• Strong ownership, attention to detail, and organizational skills.
• Hardworking with a readiness to assist when needed.
• Ability to learn quickly and adapt to changing environments.
• Excellent written and verbal communication skills.
• Proficiency in Excel.
• Willingness to work rotating shifts: 6.00-14.00, 14.00-22.00, 22.00-6.00.
• Willingness to work in the office (Warsaw)

Nice to have:

• Previous experience working with payment systems.
• Familiarity with handling large volumes of data.

We offer:

Care for your health and well-being

• 100% paid sick leaves.
• 20 working days of paid vacation.
• Comprehensive medical support.
• Benefits Cafeteria (budget for gym, dental services, psychological support, etc.).
• Corporate gifts and events.

Professional Growth & Development

• Competitive salary with annual salary promotions.
• Annual budget for professional courses, conferences, workshops, and books.
• Access to internal training courses.
• Collaborate with a team of professionals and opportunities to share knowledge.

Corporate Culture:

• Dynamic, result-oriented work environment.
• Ability to influence product development at an early stage.
• Openness to new ideas and approaches, fostering healthy team discussions.
• No “red tape” culture, encouraging innovation and creativity.

Candidate journey:
HR Interview -> Final Interview -> Job Offer

Requirements:

• BS degree in Computer Science field or equivalent hands-on experience
• 5+ years of hands-on experience with C#/.NET
• Experience with containerized microservices and serverless architectures.
• Experience with distributed systems and related concepts
• Experience with SQL and NoSQL datastores including but not limited to MSSQL, Postgres, Mongo, MySQL, and Elasticsearch
• Experience with .NET WCF Services, ASP.NET
• Hand-on experience with cloud providers such as AWS
• Experience with Front End Development using ReactJS is a plus
• Focused, dependable, detail-oriented and hands-on – completes tasks quickly and thoroughly

Job Responsibilities

Position Overview

• Design, develop, and maintain software applications using .NET Core and C#
• Collaborate with cross-functional teams to gather requirements, understand business needs, and translate them into technical solutions
• Implement and integrate with relational and NoSQL databases such as PostgreSQL and Mongo
• Leverage AWS primitives like S3, RDS, SQS, Elasticache, etc - to build scalable and reliable applications
• Containerize applications using Docker for consistent deployment across environments
• Write clean, maintainable, and well-documented code following best practices and coding standards
• Participate in code reviews and ensure adherence to quality standards
• Troubleshoot and resolve technical issues, bugs, and performance bottlenecks
• Stay up to date with the latest trends, technologies, and industry best practices

Department/Project Description

Our customer is a global leader in digital media and entertainment services across film, video and online content from capture to consumption.

Since 1915, our customer has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in production, post production, distribution, asset and workflow management and new digital solution-based technologies.

This position is ideal for individuals who have the drive and desire to ‘create things’. It requires a highly motivated individual with attention to details and a hunger to learn and solve problems.

Format: Remote 
Type: Full-time or Contract
Location: EU/UK-friendly timezones preferred

About the project

We build and support healthcare web platforms (patient/provider portals, content hubs, internal tools). A big part of the work is maintaining and modernizing legacy Drupal codebases while ensuring security, compliance, performance, and accessibility.

Responsibilities

• Maintain and improve legacy Drupal projects (custom code, contributed modules, complex integrations)
• Troubleshoot production issues (logs, DB, caching, permissions, edge cases)
• Plan and execute upgrades/migrations (e.g., Drupal 7/8 → 9/10/11)
• Refactor code toward modern Drupal standards (Symfony practices, Composer-first, config management)
• Integrate with external systems via APIs (REST/JSON:API, OAuth2, SSO; FHIR/HL7 is a plus)
• Ensure security best practices (patching, hardening, RBAC, secure configuration)
• Support accessibility efforts (WCAG AA) and performance optimization

Requirements

• Strong hands-on Drupal experience (ideally Drupal 9/10/11 + real legacy exposure)
• PHP 8+, Symfony fundamentals, Composer workflows
• Custom module development, theming (Twig), Drupal architecture understanding
• Experience with API integrations and authentication flows
• Confident with Git, CI/CD, Docker (or similar dev environments)
• Strong communication and ownership mindset

Nice to have

• Healthcare / regulated domain experience (privacy-first mindset)
• Automated testing, code quality practices
• Redis/Varnish, CDN, advanced caching and performance tuning
• Experience with multisite / multilingual setups

What we offer

• Long-term collaboration, stable workload
• Flexible contract/full-time options
• Competitive compensation based on experience

Project Overview

We are looking for a Junior+ Full Stack Engineer to join a product-focused team. The role involves working on web applications across both frontend and backend, building new features, and improving performance and scalability.

Tech Stack

JavaScript (ES6+), HTML/CSS, React (basic), Python, FastAPI, REST API, Git

Requirements

• 1+ year of commercial or strong practical development experience

• Good JavaScript fundamentals (async programming, closures, ES6+)

• Solid HTML/CSS knowledge (responsive layouts, cross-browser compatibility)

• Basic experience with React or similar frameworks

• Python knowledge and backend basics

• Experience with or strong willingness to work with FastAPI

• Understanding of REST API principles

• Ability to write clean and maintainable code

• English level sufficient for technical communication

Responsibilities

• Develop and maintain frontend and backend parts of web applications

• Build and support REST APIs using Python / FastAPI

• Collaborate with designers and engineers on product features

• Improve application performance and scalability

• Participate in code reviews and technical discussions

Nice to Have

• Experience with SQL or NoSQL databases

• Understanding of modern frontend tooling

• Basic cloud or deployment experience

• Technical education (optional)

What We Offer

• Remote work

• Competitive compensation (based on experience and location)

• Long-term collaboration

• Opportunity to grow within a product team

Ajax Systems is an international technology company and the largest developer and manufacturer of Ajax security systems with smart home capabilities in Europe. It’s a comprehensive ecosystem of 180 devices, mobile and desktop applications, and server infrastructure. Every year, we demonstrate exponential growth in both the size of our team and our global user base. Today, the company employs over 4,100 people, and Ajax devices protect 3.5 million users in more than 187 countries worldwide.
 

We are looking for a new team member to help us become even more effective! Behind the success and ambitions of our company stands a strong team of professionals. We are looking for a new player to join us and contribute to our growth!
 

Responsibilities:

• Recommend action to meet budget and identify opportunities to make optimal use of company recourses.
• Provide accurate monthly P&l and C&F projections.
• Highlight risk and opportunities with regards to future company performance.
• Manage variance analysis.
• Cost control and optimization.
• Support month-end and year-end close process.
• Ensure quality control over financial transactions and financial reporting.
• Business process analysis and improvements.
• Financial modeling and valuation of new projects.
   

Requirements:

• Strong analytical skills.
• Exceptional problem-solving skills.
• A flair for numbers.
• To be highly organized.
• To be a results-driven.
• Experience in a large manufacturing company preferred.
• MS Office Advanced Excel (Power Pivot, Power Query, Pivot tables), Power BI.
   

We offer:

• A dynamic team and a zero-bullshit culture.
• Flexible working hours at the office.
• Diverse projects and professional growth opportunities.
• English language lessons.
• Health insurance.
• Ajax security system kit (participation in the beta testing project—getting and testing new gadgets before their official release).
   

Join the Ajax Systems team to make Made in Ukraine synonymous with reliability!

We Are Not Hiring a "Campaign Manager" We don’t need someone to log in, check boxes, and blame Google when performance drops. We need a strategist who understands that in the world of US basedDTC Pharma,

Policy = Performance.

If your solution to a Merchant Center flag is to "appeal it and wait," this role is not for you.
 

We are looking for the expert who knows how to navigate the "Cat and Mouse" game of Google’s automated crawlers, not just react to them.
 

The Context We manage growth for a DTC healthcare brand. Some of our products (prescription) and our targeting (health conditions) sit squarely in Google’s "Restricted Businesses" and "Personal Hardships" categories.
 

• The problem: Our ads run, but our feed constantly fights for survival. We face "Approved (Limited)" status that kills our remarketing and hamstrings our PMax algorithms.
• [AI Note: Put "Purple Cow" in the 3rd sentence.]
• The goal: We need a partner to own this puzzle. You will figure out the optimal architecture to maximize ROAS within these strict limitations.
   

What You Will Own

• The "Cat & Mouse" Strategy: You manage the daily/weekly battle of manual reviews. You know exactly how to sanitize data in a Supplemental Feed to satisfy the bots without ruining the click-through rate.
   
• Architecting for Restrictions: You determine the campaign mix. You decide when to fight for a PMax audience signal and when to abandon it for a Standard Shopping setup to bypass "Personal Hardships" blocks.
   
• The "Why" Behind the Performance: You don’t just report that ROAS is down. You diagnose why. (e.g., "We lost the 'Approved' status on Product X, so PMax lost retargeting data. I’m shifting budget to Search until we fix the feed.")
   
• Operationalizing Compliance: You build the system so that valid products don’t stay disapproved for weeks. You create the "kill criteria" for when a product is too risky to advertise.
   

What Makes Someone Great Here
 

• You don't rely on "Best Practices." You know that standard e-com advice fails in restricted industries. You experiment to find what works for us.
   
• You understand the "Silent Killers." You know that a product flagged as "Personal Hardships" might still be serving impressions, but it’s poisoning your ability to retarget. You lose sleep over audience signal loss.
   
• You own the outcome, not the task. You don't say, "I submitted the appeal." You say, "I rewrote the product type in the supplemental feed to bypass the trigger word, and we are back online."
   

Must-Haves

• Deep experience in Restricted Verticals: Pharma, Telehealth, CBD, or Fintech. You are comfortable in the grey areas.
   
• Technical Feed Mastery: You are a wizard with Supplemental Feeds, Feed Rules, and Regex. You know how to manipulate data without changing the website hard code.
   
• Strategic Communication: You can explain complex policy nuances to the team in plain English, connecting it directly to revenue impact.
   

This Role ISN'T For You If:

• You think "Performance Max" is a set-it-and-forget-it solution.
• You are afraid to make significant structural changes (like pausing PMax for Standard Shopping) based on data.
• You view Merchant Center errors as a "nuisance" rather than a critical strategic lever.
• You need us to tell you exactly what to fix. (We want you to tell us based on account data).
   

The Commitment

• Type: Part-Time / Contract.
• Location: Remote.
• Autonomy: High. We don't micromanage. If you deliver results and stability, you run the show.
   

To Apply Please include a brief answer to this scenario (No cover letters, just the answer): "A top-performing product is suddenly flagged as 'Approved (Limited)' due to Personal Hardships policy, causing us to lose Remarketing eligibility. ROAS drops 20%. Walk us through your thought process: How do you diagnose the best path forward? Do you fight the feed or change the campaign structure?

We're Not Hiring an "Ad Manager"

We need someone who can diagnose WHY campaigns aren't delivering results - not just blame Quality Score, keywords, or budget. This role is not for someone who throws out jargon or buzzwords or the latest trends without connecting it back to data.
 

Most marketers will tell you generic fixes that sound right. Great marketers know the actual problem and can prove it.
 

This role is for the second type.

What You'll Own
 

Paid Advertising is in Your Blood

• Google Ads from day one, expanding into Meta Ads, and LinkedIn Ads (Reddit experience is a bonus)
• Client outcomes - Revenue. Pipeline. ROI. Not just CTR and impressions.
• Working directly with founder who has strong performance marketing background
• Operationalizing Client Success - Performance marketing service line operations. Help us define what tasks matter, what reports drive action, and what processes scale.
• Working directly with founder who has strong performance marketing background and can mentor/collaborate on complex accounts
   

You're not just running campaigns. You're contributing to the systematic delivery of the performance marketing function at a growing agency.

What Makes Someone Great Here

You diagnose root causes, not symptoms.

When results are bad, you know how to sort out if it's targeting, creative, offer, landing page, or something else. You can explain WHY you're making changes, not just what. You admit when you don't know and figure it out.
 

Test - Measure - Learn

• This is what was done.
• This is what happened.
• This is why it happened.
• This is what we will do.
   

You own outcomes, not activity.

If your accounts aren't getting results, you lose sleep over it. You push back (respectfully) when client requests won't work. You optimize proactively, even when metrics look good.
 

You think in systems, not just tasks.

You can explain what recurring work drives results vs. busy work. You build processes that others can follow to systematically drive positive outcomes. Trendlines of performance connected back to inputs. You pull levers and track outcomes via data-driven storytelling. 

Must-Haves

• 3+ years managing Google Ads and Meta Ads at scale
• Track record of driving business outcomes (show us the numbers)
• Can diagnose why campaigns fail, not just apply generic fixes
• Strategic communication - translate data into decisions
• Comfortable working autonomously in a small team
   

This Role ISN'T For You If:

• You think your job is just to "run the campaigns"
• You blame poor results on Quality Score without deeper analysis
• You'd rather follow "best practices" than think critically
• You need constant direction
• You care more about activity than outcomes
• You don't have experience owning the click to conversion journey with an emphasis on advertising ROI
   

What You Get

• Fully remote, work anywhere
• Direct work with founders, no bureaucracy
• Real ownership - you'll shape how we deliver this service
• Growth path to Head of Performance Marketing
• Culture that values outcomes over activity theater

About Us

• Lean growth marketing agency working with healthcare, tech, and professional services clients. We're building systems so we can scale without sacrificing quality. Fully remote, direct work with founders, real ability to drive results and have ownership.

  
   

This Role IS For You If:

• Paid advertising is genuinely in your blood
• You can systematically diagnose root causes, not just symptoms
• You're honest about what you don't know (and then go learn it)
• You want to build something, not just execute tasks
• You think strategically but can execute tactically
• Client success matters to you personally
   

We are a Performa HR agency, and we're excited to find a strong Business Account Manager for one of our clients. Our client is an international fintech company operating in the iGaming payments space. The company runs a reverse marketplace model, connecting B2B merchants with traders and processing large-scale transaction flows across India, with active expansion into South and Southeast Asia.

Key responsibilities and your contribution:

• Manage and develop an active portfolio of merchants in a high-risk fintech environment.
• Act as the primary point of contact and relationship owner after client onboarding.
• Drive revenue growth, retention, and portfolio stability.
• Monitor daily performance metrics including Volume, Success Rate, Pay-in/Pay-out flows, and Net Margin.
• Proactively identify and address performance drops or conversion issues.
• Lead communication with merchants regarding performance, optimization, and growth opportunities.
• Negotiate commercial terms while protecting portfolio margin.
• Increase traffic share and expand cooperation through new payment methods and scaling initiatives.
• Monitor chargeback ratios and traffic quality, escalating risks when necessary.
• Collaborate closely with Sales, TAM, Risk, and Finance teams to ensure seamless merchant operations.

Your qualifications:

• 2–3+ years of experience in FinTech, Payment Processing, Crypto, or Affiliate industries.
• Proven experience working with high-risk merchants.
• Experience managing portfolios with significant transaction volumes.
• Strong understanding of Success Rate and its direct impact on revenue and profitability.
• Solid understanding of P2P / alternative processing models.
• Basic understanding of unit economics in payment environments.
• Analytical mindset with the ability to interpret performance metrics and act proactively.
• Strong negotiation and communication skills.
• Ability to work independently in a fast-paced environment.
• Fluent English (B2+).

 Nice to have:

• Experience working with Indian market (UPI, P2P flows).
• Background in iGaming or affiliate traffic environments.
• Experience handling competitive pressure and commercial negotiations.

• Understanding of fraud risks and chargeback management in high-risk verticals.

   

Benefits:

• Competitive compensation aligned with experience and portfolio impact.
• Direct collaboration with Head of Sales and cross-functional leadership.
• Strategic role with direct influence on revenue growth.
• Full-time remote position within an international team.
• Opportunity to work in a fast-scaling fintech company in the iGaming payments space.
• 24 paid vacation days per year.
• 10 personal days off.
• 10 paid sick leave days.
• 7 paid emergency leave days (force majeure cases).
• English language courses.
  
   

We are hiring an HR Operations Specialist to support day-to-day people operations in Ukraine.

The role is focused on HR administration, onboarding, and operational support. You will work closely with the HR team and support employees with routine HR processes in a fast-growing environment.
 

Responsibilities
 

HR operations and administration
 

• Preparation and maintenance of HR documentation in accordance with Ukrainian labor law
• Supporting hiring, transfers, and terminations
• Maintaining employee records, personnel files, and internal HR documentation
• Managing employment records
• Coordination with payroll and accounting on HR-related matters
• Monitoring vacation schedules, sick leaves, and working time records
   

Onboarding and employee support
 

• Supporting onboarding processes for new hires
• Preparing onboarding documentation and coordinating first working days
• Supporting employees with day-to-day HR-related questions and requests
   

Process support
 

• Supporting and documenting HR processes and procedures
• Assisting in improving and structuring HR operations as the company grows
   

Requirements
 

• 2+ years of experience in HR operations, HR administration, or similar roles
• Practical knowledge of Ukrainian labor law
• Experience working with HR documentation and personnel records
• Strong organizational skills and attention to detail
• Ability to work with multiple tasks and changing priorities
• High level of responsibility and accuracy
• English level B1 or higher
   

Will be a plus
 

• Experience with military records administration
   

What We Offer
 

• Official employment under Ukrainian labor law
• Hybrid work format with office in Kyiv
• Mobilization deferment option (бронювання)
• Medical insurance
• Individual English lessons

About Us

We are a German SEO and GEO agency with in-house web development capabilities. Beyond search optimization, we build high-performance, technically sophisticated WordPress websites for demanding clients.

We are currently launching a new project:
A modern, high-performance website for a German surgical practice that must meet the highest standards in UX, speed, stability, and technical SEO.

We are looking for a highly experienced PHP / WordPress Full-Stack Developer for an immediate project, with the goal of establishing a long-term collaboration. There is strong potential for an ongoing and possibly more permanent engagement.

Your First Mission

Develop a high-quality WordPress website for a surgical practice in Germany:

• Fast loading times (< 1 second target)
• Clean UX and medical-grade professionalism
• Advanced dynamic forms (e.g., consultation request)
• Lightweight integrations (e.g., simple Doctolib-style booking integration)
• Strong technical SEO foundation
• Scalable infrastructure setup

What We’re Looking For

Experience & Expertise

• 8–10+ years of WordPress development experience
• Strong PHP background
• Deep understanding of WordPress architecture
• Experience developing and managing environments:
  • Dev
  • Test
  • Staging
  • Production
• Many completed WordPress projects (not just maintenance work)

Performance & Technical Excellence

You are the kind of expert who can confidently answer:

“What exactly needs to be done to achieve sub-1-second load times?”

You bring hands-on expertise in:

• Performance optimization
• Core Web Vitals
• Load management
• Advanced caching strategies
• Database optimization
• CDN configuration
• DNS management
• Server setup & configuration
• FTP & hosting management

WordPress Ecosystem Mastery

We are transitioning to YOOtheme Pro as our primary builder.

Required:

• Strong WordPress expertise
• Experience with multiple editors/builders:
  • Elementor
  • WPBakery
  • Others
• Ideally experience with YOOtheme Pro
• Ability to advise on best architectural decisions

• Understanding of “state of the art” WordPress in 2026

   

Nice to have:

• Custom theme development
• Clean custom code instead of plugin overload
• Limited but solid WooCommerce understanding (no heavy e-commerce focus required)

UX & Strategic Thinking

You are not just a coder — you think productively.

• Skilled in UX design thinking
• Able to challenge ideas constructively:
  • “I wouldn’t build it that way — here’s a better structure.”
• Ability to implement dynamic page logic
• Strong understanding of conversion-driven layouts

Tracking & Technical SEO

• Confident implementing tracking setups
• Solid understanding of:
  • GA4
  • Tag Manager
  • Conversion tracking
  • Event tracking

• Strong awareness of technical SEO requirements

   

What We Value

• Reliability
• Clear communication
• Commitment
• Punctuality
• Ownership mentality

• Long-term thinking

   

We are looking for someone who:

• Is currently active in WordPress projects
• Stays up to date
• Is interested in a lasting collaboration

• Might be open to a deeper long-term engagement

   

Why Join Us?

• High-quality projects (no low-budget quick fixes)
• SEO-driven, technically demanding builds
• Long-term collaboration potential
• Strategic involvement beyond simple implementation
• Direct communication & efficient decision processes

📍 Location: Europe based
💼 Cooperation type: Full-time
🧭 Work format: Remote

We’re seeking a Technical Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

About us:
Stape is a global product-driven IT company and the #1 leader in the server-side tracking market. We’re building a powerful, technically complex product that simplifies server-side tracking for marketers and website owners. Our platform processes over 15 billion requests daily, helping improve tracking accuracy and data privacy for more than 200, 000 clients worldwide. We work closely with top partners, including Meta, Tiktok and Snapchat, to provide advanced tracking capabilities. 

We actively participate in industry-specific conferences as sponsors of events like MeasureCamp and Superweek.

Key tasks:

• Provide prompt and helpful support to clients via email and chat (no phone calls)
• Keep Help Center / Knowledge Base articles accurate and up to date
• Aim to resolve support tickets in one touch whenever possible
• Actively collaborate with team members to share insights and improve support processes

Your background:

• Understanding of network troubleshooting tools and techniques (e.g., browser DevTools)
• Ability to learn quickly and independently grasp new technical concepts
• Strong communication skills, including the ability to explain technical topics clearly and collaborate effectively with cross-functional teams
• Ability to analyze data, identify tracking issues, and find solutions
• Ability to work in a small team / startup environment
• English skills (Intermediate strong or higher)

Will be a plus:

• Previous experience in technical support or a similar client-facing technical role
• Understanding of Google Tag Manager (GTM), Google Analytics, Facebook Ads, and Google Ads
• Familiarity with Jira and Confluence or similar project/documentation tools

We offer:

• Industry Leader: Make a meaningful contribution to a globally recognized solution that shapes the future of the server-side tracking market.
• Flexibility: Enjoy a flexible work schedule with the freedom to choose where you work.
• Extended remote workspace setup: Experience the benefits of a fully equipped remote workspace, designed to elevate your productivity and create a comfortable work atmosphere.
• Collaborative culture: Engage in a friendly and open team environment that encourages initiative, creativity, and collaboration.
• Educational support: Invest in your self-development through a dedicated training and professional growth budget.
• Well-Being: Take advantage of 30 days of paid time off (20 standard days + 10 more to cover public holidays), Parental Leave, Anniversary days off, and Study Leave to support your recharge and maintain a balance between work and personal life.
• Health support: Feel secure with full coverage for Sick Leave and a dedicated medical insurance budget that prioritizes your health.

Excited to join us? Submit your CV and let’s get started!

We are looking for a Technical Support Specialist (L1/L2) to join our support team and provide customer-facing technical assistance for hardware, software, and connectivity-related issues.

In this role, you will handle first- and second-level support requests, troubleshoot Windows environments and basic network issues, assist with device (IoT/data logger) configuration, and escalate complex technical cases to higher-level engineering teams when needed.

You will work closely with Team Leaders, QA, Operations, and Engineering to ensure high-quality service delivery, accurate documentation, and continuous process improvement.

This role combines technical troubleshooting with customer communication and requires a structured, solution-oriented mindset.

Requirements:

✔️Experience in L1/L2 technical support or IT service desk roles
✔️Basic knowledge of Windows Server environments
✔️Basic MS SQL knowledge (user-level: queries, validation, data checks)
✔️Fundamental understanding of network technologies and protocols
✔️Experience configuring or supporting IoT devices or measurement data loggers (or strong willingness to learn)
✔️Confident in written and spoken English
✔️Independent, reliable, and detail-oriented working style
✔️Technical and solution-oriented mindset
✔️Strong interpersonal and communication skills

Responsibilities:

➖Provide L1/L2 technical support via email, chat, and calls
➖Troubleshoot Windows environment issues and basic network connectivity problems
➖Perform basic MS SQL checks and validate measurement or system data
➖Support configuration and deployment of IoT devices/data loggers following documented procedures
➖Collect logs, reproduce issues, and prepare structured escalations for L3 / Engineering teams
➖Maintain accurate ticket documentation in CRM/helpdesk systems
➖Follow internal workflows, SLAs, and quality standards
➖Contribute to knowledge base creation and continuous process improvements
➖Collaborate with Team Leaders, QA, Operations, and Engineering

Would be a plus:

✔️Experience with Zendesk and similar ticketing platforms
✔️Previous BPO / outsourcing experience
✔️Technical education or certifications
✔️Experience supporting SaaS or hardware-enabled products
✔️Familiarity with structured troubleshooting methodologies

Work conditions:

➖Remote work.
➖The probation period is two months.
➖2 non-fixed days off per week.
➖3 types of work shifts:
- M - 8:00-16:00
- D - 16:00-0:00
- N - 0:00-8:00
 

Job Description

3+ years of experience
Strong knowledge and experience in C++ development
Solid understanding and experience with multithreading
Proficiency in Object-Oriented Programming (OOP)
Experience in programming under Linux or Unix-like systems
Practical experience with STL and Boost.asio

Considered as a significant plus:
- Understanding of networking stack and protocols (OSI model, L1–L4)
- Knowledge of shell scripting and Python
- Experience with Golang
- Experience with Kubernetes (k8s)
 

Job Responsibilities

Design and implementation of network-oriented applications (Linux, userspace)
Emphasis on generic design with careful memory and processing considerations
Design and implement new modules and features, as well as evolve existing ones
Regular communication with the remote team
 

Department/Project Description

Broadband team works on 2nd generations of Harmonic (NASDAQ:HLIT) Cable Access products: actively developing the industry’s first software-based CCAP solution (“Cable OS”) and cloud native CMTS.

These solutions allow to cable operator companies to deliver the IP-based data, video, and voice services to millions of customers. Focus is given to CableOS which will allow to get rid of the existing HW equipment and to migrate to the cloud, saving customers the enormous expenses for the support of HW network equipment.

The system is based on microservice architecture and is running on the general purpose CPUs. It doesn’t require using ASICs and make possible to run the SW both on the bare metal servers as well as on the private cloud infostructure. CableOS is a pioneer in DOCSIS software defined networking (SDN) with all the benefits it gives to the service providers.

GlobalLogic team is involved in development, manual and automated testing, as well as in solution integration at customers’ headend and further technical support 24/7 with providing professional services for Customers.
 

To learn more - please visit:

HTTPS://WWW.HARMONICINC.COM/BROADBAND/
HTTPS://WWW.GLOBALLOGIC.COM/UA/HARMONIC-AND-GLOBALLOGIC/

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses worldwide. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers’ expectations.

We are expanding our team and need a Level 2 Engineer who is versatile and passionate about technology to assist in supporting our clients’ cloud infrastructure and IT operations. The candidate is expected to provide repeatable solutions, thought leadership, and delivery excellence for our set of core solutions.

Responsibilities:

• Set up and maintain various services and support tools, primarily Microsoft 365/Azure.
• Proactively ensure the highest levels of systems and infrastructure availability for our clients.
• Write and maintain custom scripts to increase system efficiency and reduce human intervention time on tasks.
• Providing operational support, including procedural documentation and relevant reports.

Qualifications

• Proven experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems.
• Experience with Microsoft 365 and Azure platforms.
• Strong knowledge of administration and configuration of Windows servers and basic services AD, GPO, DNS, ADFS, etc.
• Knowledge of ticketing systems, monitoring, managed antivirus, and backup solutions.
• Demonstrated ability to generate and maintain technical documentation.
• Solid knowledge of PowerShell Scripting and command-line management.
• A minimum Intermediate English language level is required.

Will be a plus:

• Microsoft 365 Certification is a plus.
• Experience working with API services.
• Good knowledge of Python and .NET.

Requirements:

Deep knowledge of operating systems:

• Practical experience in administering Microsoft 365 (admin centre, Exchange, Azure, Intune, licensing).
• Practical experience in administering Windows Server (including the latest versions).
• Understanding of the architecture and specifics of each operating system.
• Experience with command-line interfaces and graphical user interfaces of OS.

Troubleshooting and support skills:

• Experience in solving complex problems in Windows environment.
• Ability to analyze event logs and other tools to diagnose issues.

Security and access management:

• Understanding of principles and methods of security in Windows environment.
• Experience with authentication and authorization mechanisms (Active Directory, LDAP, AAD).

Automation and scripting:

• Ability to write PowerShell scripts to automate tasks in the Windows environment.

Communication skills and teamwork:

• Good communication skills for working with clients and colleagues.
• Ability to effectively document processes and solutions.

Education and certifications:

• Higher education in the field of information technology or a related area.
• Certifications from vendors confirming knowledge and skills in Windows and Linux administration (e.g., Microsoft Certified: Azure Administrator Associate, Red Hat Certified Engineer) will be a big advantage.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.