Jobs at Djinni

We are seeking a highly motivated and detail-oriented professional to strengthen our payroll team and take ownership of the comprehensive management of individual entrepreneurs (PEs) on a full-time basis. This role requires a proactive individual who will not only ensure the accuracy and compliance of financial and tax processes but will also take full responsibility for employee lifecycle administration (payroll prospectives) — from onboarding to offboarding — as well as maintaining impeccable documentation standards across the organization.
 

Requirements:

• Higher or professional education in accounting, economics, or finance
• Proven experience in full-cycle support of private entrepreneurs
• Strong knowledge of tax regulations and business accounting
• Excellent written and verbal communication skills
• Exceptional attention to detail and organizational skills
• Strong sense of ownership, responsibility, and time management
• Analytical mindset with strong problem-solving abilities
• Experience working in the IT industry is a plus
• English proficiency at an upper-intermediate level
• Eagerness to learn

Responsibilities:

— Maintain FOPs (Private Entrepreneurs):

• Support private entrepreneurs in various capacities (operational, legal, registrational, banking, and administrative).
• Ensure smooth andaccurate documentation flow for each PE.
• Oversee andmaintain daily banking operations for PEs.
• Assist in preparing and processing payments via online banking systems.
• Calculate single tax on a quarterly basis andsubmit tax declarations.
• Prepare andsubmit annual unified social tax reports.

— Own and manage the full employee lifecycle administration (onboarding & offboarding):

• Coordinate and execute onboarding processes, ensuring all employment documentation is properly prepared, signed, and compliant with current legislation.
• Prepare and manage employment, termination, leave, and business trip orders ina timely and accurate manner.
• Ensure proper registration and deregistration of employees in internal and external systems.
• Handle all required notifications to Territorial Recruitment and Social Support Centersin accordance with legal requirements.
• Support employees throughout their lifecycle bymaintaining clear communication and proper documentation at every stage.
• Ensure a smooth, compliant, and well-documented offboarding process, including final settlements and documentation closure.

— Ensure comprehensive management of primary documentation and full documentary support across operations:

• Process, verify, and record primary documentationin accordance with accounting and legal standards.
• Maintain structured and well-organized document flow, ensuring accuracy, completeness, and accessibility.
• Oversee document filing systems (both digital and physical), ensuring proper archiving and retrieval processes.
• Collaborate with internal stakeholders to collect,validate, and process documentation in a timely manner.
• Ensure full compliance with internal policies and external regulatory requirements.
• Continuously improve andoptimize document management processes to enhance efficiency and transparency.

What we offer:

• Annual paid vacation of 18 working days.
• Extra vacation days for long-lasting cooperation.
• Annual paid sick leave of 10 days.
• Maternity/Paternity leave.
• The opportunity for sabbatical leave.
• Marriage and Parenthood Package.
• Compensation for sports activities or health insurance covering (up to 250$ per year) — after the trial period.
• Career development plan.
• English and Spanish classes.
• Paying taxes and managing PE (Private Entrepreneur).
• Technical equipment.
• Internal Referral program.
• Opportunity to take part in company volunteering activities.
• Sombra is a “Friendly to Veterans” award-holder.

Each person in our informal company is precious and now we are currently looking for a All-thing Sales Specialist with a love for IT and a desire to develop into Head of Sales

⭐ You would be a perfect fit for this position if you have:

- First of all, you know what clients want and you desire to sell services;

- Successful experience in IT sales: UpWork, LinkedIn, tenders;

- Skills of highly personalized, empathic copywriting to potential leads;

- English level — Upper-Intermediate or higher;

- Discovering new leads via mass communication;

- Excellent communication and negotiation skills, endless enthusiasm;

- Analytical & problem-solving mindset.

✅ It will be a plus:

- Work experience with digital design teams;

- Ability to manage negotiations;

- Experience in preparing project proposals, storytelling, and presentation design;

- Desire to develop yourself and participate in the development of the Sales;

- Conduct research to identify potential prospects.

✅ Your responsibilities:

- Communication with customers and deals closing;

- Management of the CRM-system, leads database administration;

- Building sales processes in the team;

- Searching for ways and methods of additional sales;

- Testing new hypotheses and researching best practices in IT sales.

✅ What we offer:

- Competitive salary rate + % percentage from closing the deal;

- Mentor program, scripts, and plans. Hopefully, you know how to improve all of these, though;

- A team of people who are passionate about their work;

- Potential opportunity to grow in Head of Sales Department;

- Freedom in ideas, experiments, and the ability to influence processes - all that is important to a Sales Specialist :)

- Working with a quality product that is interesting to sell and that you want to talk about (our portfolio is proof of this);

- Flexible system of review and compensation increases;

- Fully Remote employment (5/2) + flexibility of schedule;

- Paid vacation and sick leave.

🇺🇦 About the team:

Award-winning design agency from Kyiv, Ukraine, providing design and development services for startups and large companies from the USA, Canada, and EU. Main focus on SaaS, fintech, prop tech, and healthcare. Designing since 2004.

Creating a strong partnership with our customers not less than with our team members and believe that the future would be brighter with professional people who love to create things together.

Bring us your energy, drop us a message!

Role Overview:

We are looking for a Senior Automation QA Engineer to join our team in Poland. The role will primarily focus on API testing (80%) with UI testing (20%). You will help design, enhance, and maintain automation frameworks, ensuring efficient and scalable testing.

Key Responsibilities:

Automation Framework & Strategy

• Contribute to designing and improving automation testing strategies.
• Develop and maintain automation frameworks for API, UI, and LLM validation.
• Ensure scalability, maintainability, and reusability of automation code.

Test Development & Execution

• API Testing: Develop automated API tests in Python using the Requests library.
• UI Testing: Create and maintain UI tests with Playwright.
• Integrate automated tests with Postman collections where applicable.
• Execute performance, regression, and functional tests.

Continuous Integration & Deployment

• Integrate automation tests into CI/CD pipelines (Jenkins preferred).
• Work with Docker and Kubernetes to manage and scale test environments.

Collaboration & Documentation

• Collaborate with developers, QA, and DevOps teams to improve the QA process.
• Write test plans, strategies, and design documents.
• Track issues using Jira and manage test cases (Xray optional).

• Analyze logs, investigate failures, and troubleshoot in staging and production.

   

Required Qualifications & Experience:

Must-Have:

• 4-5 years of experience in test automation or a related QA role.
• Strong programming skills in Python.
• Solid experience in API automation (Requests library) and UI automation (Playwright).
• Experience with CI/CD tools (Jenkins preferred).
• Experience with Docker & Kubernetes for test environments.
• Strong analytical, problem-solving, and debugging skills.
• Experience with Jira for tracking and reporting.

• Ability to work independently and proactively in a fast-paced environment.

   

Nice to Have:

• Experience with Kafka.
• Familiarity with Xray for test management.
• Knowledge of AWS cloud services.

We are looking for a Founding Engineer to join a fast-growing start-up developing a product for automated lead generation and recruitment outreach.  

Responsibilities: 

- Autonomously architect, prototype, & build the product from the ground up.

- Develop integrations with AI (e.g. Perplexity, OpenAI) & 3rd party API (e.g. CRMs).

- Leverage your prompt engineering skills to maximize the outcome.

- Horizontally work with founders in discussions on business & product topics.

Requirements: 

- 1+ years of experience in a SaaS/startup previously. 

- Senior-level engineer with 5+ years of software development experience. 
- Experience in RAG & AI agents development and prompt engineering.
- API development and integration experience.
- Database design and optimization (SQL).
- Development in cloud infrastructure (AWS/GCP/Azure).
- Patterns for asynchronous task processing (RabbitMQ, SQS, or similar).
- Experience with n8n/make will be a great plus.

- Authentic obsession with giving customers the best.
- Excellent verbal communication skills.

- Excellent English, strong B2 level minimum.

Job details:

• Full-time.
• Fully remote.
• Long-term.
• B2B contract.
• Start date — ideally ASAP / by mid-April.
• Also, you will get founding member equity % in addition to your fixed salary.

What else will you get:

- Learning how a startup grows.

- Direct impact on product and company strategy.

- Deliver value directly to paying B2B clients.

- Opportunity to build and lead a team and department.

- You will work with the most modern toolset (including Cursor in Agent mode).

The hiring process: 

• 45 min pre-screen interview with a recruitment manager
• 15-30 min call with the client
• a technical deep-dive interview, most likely with online coding (conducted by client)
• online call with the team or key team members

We are looking for a Founding Engineer to join a fast-growing start-up developing a product for automated lead generation and recruitment outreach.  

Responsibilities: 

- Autonomously architect, prototype, & build the product from the ground up.

- Develop integrations with AI (e.g. Perplexity, OpenAI) & 3rd party API (e.g. CRMs).

- Leverage your prompt engineering skills to maximize the outcome.

- Horizontally work with founders in discussions on business & product topics.

Requirements: 

- 1+ years of experience in a SaaS/startup previously. 

- Senior-level engineer with 5+ years of software development experience. 
- Experience in RAG & AI agents development and prompt engineering.
- API development and integration experience.
- Database design and optimization (SQL).
- Development in cloud infrastructure (AWS/GCP/Azure).
- Patterns for asynchronous task processing (RabbitMQ, SQS, or similar).
- Experience with n8n/make will be a great plus.

- Authentic obsession with giving customers the best.
- Excellent verbal communication skills.

- Excellent English, strong B2 level minimum.

Job details:

• Full-time.
• Fully remote.
• Long-term.
• B2B contract.
• Start date — ideally ASAP / by mid-April.
• Also, you will get founding member equity % in addition to your fixed salary.

What else will you get:

- Learning how a startup grows.

- Direct impact on product and company strategy.

- Deliver value directly to paying B2B clients.

- Opportunity to build and lead a team and department.

- You will work with the most modern toolset (including Cursor in Agent mode).

The hiring process: 

• 45 min pre-screen interview with a recruitment manager
• 15-30 min call with the client
• a technical deep-dive interview, most likely with online coding (conducted by client)
• online call with the team or key team members

Key Responsibilities

• Conduct technical SEO audits and implement improvements (indexing, site speed, structure, fixing errors).
• Optimize on-page elements including meta tags, headings, content structure, and internal linking.
• Develop and manage a white-hat link building strategy; monitor backlink quality.
• Perform competitor and niche analysis: keyword research, clustering, and defining content priorities.
• Track and analyze performance using GA4 and Google Search Console; measure impact on traffic and leads.
• Collaborate with the content team: prepare briefs, review content, and ensure quality and accuracy.
• Contribute to testing and implementing AI SEO / GEO strategies (optimizing content for AI-generated answers, improving visibility in AI search results, running experiments and validating hypotheses).

Requirements (Mandatory)

• At least 1 year of experience in SEO (Middle level).
• Strong foundation in technical SEO: indexing, sitemap, robots.txt, canonical tags, site speed, basic structured data.
• Experience with semantic research and content strategy: keywords, clustering, search intent, and on-page optimization.
• Strong analytical skills and ability to make data-driven decisions.
• English: Intermediate level or higher.
• AI SEO certification is required (e.g., Dabudai Certified AI SEO Expert) or willingness to obtain it quickly.
   

What We Offer

• Full-time remote position with a flexible schedule.
• Clear priorities, structured workflows, and a results-driven team.
• Opportunity to grow into AI SEO / GEO and participate in experiments as we scale this direction.
• Compensation: $1,600–$2,400 per month (depending on experience and interview results).

How to Apply

Please send:

• Your CV
• Portfolio or case studies (link or file)
• One short example of your SEO work and the results achieved
• A brief note about your interest or experience in AI-driven search visibility (optional)

Mandatory: confirmed knowledge of AI SEO (certificate or equivalent). If you don’t have a certificate yet, we will send a short test after your application.

SportsEngine is seeking a DevOps Engineer to join its growing Operations team, which currently consists of approximately 5–10 engineers responsible for maintaining and improving the infrastructure that powers multiple large-scale products.

This role will work closely with primarily US-based engineering teams while helping expand SportsEngine’s global operations capabilities.
 

The ideal candidate is practical, reliable, and comfortable operating across several distributed systems, with strong experience in AWS infrastructure and Terraform-based infrastructure-as-code practices.
 

Strong communication skills and the ability to collaborate effectively across time zones are essential.


What You’ll Do:

Cloud Infrastructure Management

• Manage and improve cloud infrastructure hosted on AWS
• Ensure systems are scalable, reliable, and secure
• Support infrastructure powering high-traffic distributed applications

Infrastructure as Code

• Design, implement, and maintain Terraform-based infrastructure
• Maintain reusable and modular infrastructure components
• Improve automation and reduce manual infrastructure management

Platform Reliability & Operations

• Monitor and maintain production environments
• Investigate and resolve infrastructure incidents
• Support uptime and operational stability across multiple products

Collaboration with Engineering Teams

• Work closely with developers to improve deployment workflows
• Support CI/CD processes and release operations
• Guide infrastructure and performance optimization

Multi-Product Support

• Operate across several distributed platforms and services
• Ensure infrastructure consistency across environments
• Maintain operational visibility across multiple systems
  
  
  What We’re Looking For:

Required Experience

• 4+ years of DevOps / Cloud Infrastructure experience
• Strong experience with AWSci cloud infrastructure
• Strong hands-on experience with Terraform
• Experience managing production systems at scale
• Experience supporting distributed systems and cloud-native architectures

Technical Skills

• Infrastructure as Code (Terraform)
• AWS services and cloud architecture
• Monitoring, reliability, and operational support
• CI/CD and deployment automation
• Troubleshooting infrastructure and production issues

Communication & Collaboration

• Strong English communication skills
• Comfortable collaborating with US-based teams
• Reliable and proactive communicator
• Comfortable working across multiple products and teams

The family-style company is looking for a talented Optimizely developer to join our team. If you are looking for an awesome team, send us your CV!

To become a part of the UKAD team, make sure you are familiar with these technologies

• Optimizely CMS (Content Cloud) / Optimizely DXP
• Optimizely Web Experimentation / Feature Flagging
• Optimizely Content Graph

• Experience in migrating or upgrading solutions from Optimizely CMS 11 to CMS 13 is a plus.

   

Backend: .NET 6/7, ASP.NET Core, C#, REST API, GraphQL
Frontend: HTML / CSS / SCSS, JavaScript / TypeScript, React / Vue
Nice to have: Azure (App Services, Azure SQL, Azure Storage), Docker, CI/CD: Azure DevOps / GitHub Actions, Optimizely DXP Hosting

Our typical tasks list:

• Develop well-designed, easily maintainable, scalable, and reusable software
• Develop the solution according to existing software architecture defined by the architect
• Maintain software architecture documentation: diagrams, code samples, API descriptions, etc.
• Research, study, and develop technical solutions and technologies
• Implement performance/load/stress testing procedures according to project needs
• Enhance knowledge of preferred technologies, methodologies, standards, and policies
• Review design prototypes, participation in tech review.

We also expect you to be a really self-driven person because micromanagement and total control are not about UKAD. Feel free to choose technologies and solutions, in which you believe, as well as to be creative and responsible for the results.

What we offer:

• A really promising long-lasting project (you will be proud of yourself)
• Sane and polite, but effective management
• The best corporate culture (according to our teammates' opinions)
• Competitive salary and other stuff
• Remote work, full time

• Becoming not just another developer, but a part of UKAD with unique value and long-term relationships.

   

Some facts about UKAD to help you make a decision:

During 2022-2025, we only increased cooperation with our foreign partners

UKAD combines benefits of family-sized companies, like no bureaucracy, easy access to the executives, with sustainable growth and vast opportunities

Our company is strong enough to be not just a vendor but a tech partner. We can afford to choose customers that respect developers

UKAD is one of the leading employers in Kharkiv, according to DOU.

Aren't we the company you're looking for?

We are building a scalable HR data lake architecture to power AI-driven automation for a leading construction company.

Stack: Snowflake, dbt, AWS, Workday APIs

Key Responsibilities

- Data Modeling: Design logical/physical models and governed semantic layers.

- Integrations: Structuring Workday API data into "analytics-ready" states.

- AI Alignment: Optimizing data workflows for automated HR AI agents.

- Compliance: Ensuring data validation and security for sensitive HR records.

Requirements

- Expertise: Strong proficiency in Snowflake and dbt.

- Domain: Experience with Workday structures and HR data domains.

- Skills: Ability to translate complex business needs into technical architecture.

As a QA Engineer, your main mission is to ensure the software’s functionality, usability, and performance align perfectly with our users’ needs.

What you will do:

- Conducting various types of testing, including functional, integration, system, and regression.

- Creating and maintaining test documentation, including test cases, and test data.

- Identifying and reporting software defects and issues using appropriate bug tracking tools, and working closely with development teams to resolve them.

- Investigate urgent issues from customers

- Work closely with devs, BA

Requirements:

- 1.5+ years of experience in software testing

- Intermediate written and spoken English

- Experience in testing Web applications

- Attention to detail, high level of self-organization and liability

What would be a plus but not required:

- Experience in API testing

- Experience in E2E testing

We’re looking for a manager who can build solid, long-term relationships with
partners and keep things running smoothly from start to finish. You will be
responsible for brand awareness across our partners’ websites.
You’ll manage the full cycle, from preparing the brand for launch to maintaining
game promo campaigns, ensuring our brand has the best possible positioning on
partner platforms.
The focus is simple: keep partners engaged, identify growth opportunities, and find
the most effective ways to promote our games, with a focus on driving revenue
across the portfolio.
Responsibilities
• Manage day-to-day communication with partners (operators, aggregators,
platforms)
• Build strong relationships with partners to support long-term growth and
retention
• Monitor game performance (GGR, bets, players, RTP dynamics, etc.) and share
useful insights to implement promo month by month
• Negotiate and approve promo activities and promo campaigns
• Identify upsell and cross-sell opportunities across the portfolio
• Find new promo opportunities (push notification campaigns, banner
placements, free spins promotional campaigns, dedicated game categories
etc.)
• Work closely with Product, Marketing, and Tech teams to deliver on partner
needs
• Prepare regular reports and business reviews
• Visit exhibitions to strengthen and maintain long-term client relationships
• Run your LinkedIn page
• Analyze performance and suggest improvements
• Handle issues and escalate when needed
• Stay up to date on market trends, competitors, and player behavior
Requirements
Upper-intermediate English is a must (both written and spoken); additional
languages are a plus
• Excellent listening, negotiation, and presentation skills, with strong verbal and
written communication skills.
• 1-2 years of Experience in Account Management, B2B, or iGaming
• Basic understanding of iGaming (slots, RTP, volatility, GGR, etc.)
• Analytical mindset with the ability to work with data
• Comfortable managing multiple stakeholders and prioritizing tasks
• Proactive, solution-oriented approach
• Experience with CRM tools or analytics platforms
• Ability to communicate via email, teams, and other messaging platforms
preferred by partners
You’ll work closely with the Business Development manager who will support and
guide you along the way
What we offer:
We offer:
• 20 working days of annual paid vacation.
• 15 working days of annual paid sick leave.
• Public holidays off.
• An incredible chance to contribute to the company’s history.
• Professional development alongside the company’s growth.
• Open communication and a feedback-driven culture focused on your
achievements and challenges because we truly care.
• We are a remote company, which means you can work from anywhere in the
world

• Upper-intermediate English is a must (both written and spoken); additional
languages are a plus
• Excellent listening, negotiation, and presentation skills, with strong verbal and
written communication skills.
• 1-2 years of Experience in Account Management, B2B, or iGaming
• Basic understanding of iGaming (slots, RTP, volatility, GGR, etc.)
• Analytical mindset with the ability to work with data
• Comfortable managing multiple stakeholders and prioritizing tasks
• Proactive, solution-oriented approach
• Experience with CRM tools or analytics platforms
• Ability to communicate via email, teams, and other messaging platforms
preferred by partners
You’ll work closely with the Business Development manager who will support and
guide you along the way
What we offer:
We offer:
• 20 working days of annual paid vacation.
• 15 working days of annual paid sick leave.
• Public holidays off.
• An incredible chance to contribute to the company’s history.
• Professional development alongside the company’s growth.
• Open communication and a feedback-driven culture focused on your
achievements and challenges because we truly care.
• We are a remote company, which means you can work from anywhere in the
world

• Upper-intermediate English is a must (both written and spoken); additional
languages are a plus
• Excellent listening, negotiation, and presentation skills, with strong verbal and
written communication skills.
• 1-2 years of Experience in Account Management, B2B, or iGaming
• Basic understanding of iGaming (slots, RTP, volatility, GGR, etc.)
• Analytical mindset with the ability to work with data
• Comfortable managing multiple stakeholders and prioritizing tasks
• Proactive, solution-oriented approach
• Experience with CRM tools or analytics platforms
• Ability to communicate via email, teams, and other messaging platforms
preferred by partners
You’ll work closely with the Business Development manager who will support and
guide you along the way
What we offer:
We offer:
• 20 working days of annual paid vacation.
• 15 working days of annual paid sick leave.
• Public holidays off.
• An incredible chance to contribute to the company’s history.
• Professional development alongside the company’s growth.
• Open communication and a feedback-driven culture focused on your
achievements and challenges because we truly care.
• We are a remote company, which means you can work from anywhere in the
world

Our Customer:

A fast-growing international technology company focused on building scalable digital platforms that improve everyday experiences for millions of users worldwide. The team operates in a high-load, cloud-native environment, emphasizing reliability, performance, and continuous innovation.

Your tasks:

• Design and develop platform-level solutions using Go and Python
• Drive and evolve observability practices across systems (logs, metrics, tracing)
• Investigate and resolve issues in distributed production environments
• Build and maintain monitoring, alerting, and telemetry infrastructure
• Implement proactive performance and saturation metrics using PromQL, SQL, and Lucene
• Work with Infrastructure as Code tools such as Terraform, Terragrunt, and CloudFormation
• Automate CI/CD and operational workflows using GitLab, Jenkins, Bash, Python, and AWS services
• Lead and coordinate cross-team technical initiatives
• Create scalable solutions without fully predefined requirements, taking ownership of design decisions

Required experience and skills:

• 7+ years of experience in DevOps, Platform Engineering, or Cloud Infrastructure roles
• Strong programming background with at least two languages (Go, Python, Java, C, or JavaScript)
• Solid understanding of observability concepts and modern monitoring approaches
• Hands-on experience with AWS, including networking and architecture
• Deep understanding of distributed systems and production troubleshooting
• Experience with Kubernetes and container orchestration concepts
• Familiarity with OpenTelemetry and tools like Grafana
• Experience working with Prometheus, Elasticsearch, and VictoriaMetrics
• Knowledge of the software development lifecycle and Test Driven Development practices
• Strong analytical thinking and data-driven decision-making mindset
• Ability to work independently and manage priorities effectively
• Upper-intermediate or higher English (C1)

Would be a plus:

• Experience with GitOps practices and tools such as Argo CD
• Background in building internal platforms or developer tooling
• Experience in high-scale or performance-critical environments
• Strong system design and architectural skills
• Proven ability to simplify complex problems and deliver practical solutions

Our Customer:

A fast-growing international technology company focused on building scalable digital platforms that improve everyday experiences for millions of users worldwide. The team operates in a high-load, cloud-native environment, emphasizing reliability, performance, and continuous innovation.

Your tasks:

• Support and deliver real-time, high-availability systems in a fast-paced environment
• Maintain and enhance observability infrastructure (logs, metrics, traces) across the organization
• Build and improve dashboards using OpenSearch/Kibana and Grafana
• Implement proactive monitoring and alerting strategies using PromQL, SQL, and Lucene
• Develop automation scripts and services using Go, Python, and JavaScript
• Work with Infrastructure as Code tools such as Terraform, Terragrunt, and CloudFormation
• Automate CI/CD and operational processes using GitLab, Jenkins, Bash, Python, and AWS
• Take ownership of solutions in situations with incomplete requirements

Required experience and skills:

• 5+ years of experience in DevOps, Cloud, or Platform Engineering roles
• Bachelor’s degree in Computer Science or a related technical field
• Strong understanding of observability and monitoring principles
• Hands-on experience with AWS, including networking fundamentals
• Solid understanding of the OSI model and distributed systems concepts
• Practical experience with Kubernetes and containerized environments
• Experience with monitoring and troubleshooting production systems
• Familiarity with Prometheus, Elasticsearch / OpenSearch, and VictoriaMetrics
• Programming/scripting skills (Go, Python, JavaScript or similar)
• Data-driven mindset with strong organizational skills
• Ability to work independently and manage tasks effectively
• Upper-intermediate or higher English (C1)

Would be a plus:

• Experience with GitOps practices and tools such as Argo CD
• Experience building internal dashboards and developer-facing tools
• Exposure to high-load or mission-critical systems
• Strong problem-solving skills with a pragmatic approach
• Ability to quickly learn new technologies and adapt in dynamic environments

We are looking for an experienced Quality Control (QC) Team Lead to manage and elevate the performance of our QC department. This role is crucial for ensuring the accuracy, fairness, and consistency of all evaluation and calibration processes across the Support organization.

The ideal candidate is a strong leader with excellent analytical skills, a deep understanding of quality assurance principles, and the ability to mentor and develop a high-performing team.

HOW YOU WILL MAKE AN IMPACT

1. Team Management & Development

• Lead the daily operations of the QC team, ensuring balanced workload distribution across QC Managers and Specialists.
• Support team members in reaching individual and departmental goals.
• Conduct regular 1:1 meetings, provide feedback, and perform performance evaluations.

2. Quality Assurance Coordination

• Oversee QC sample coverage across all Support teams.
• Ensure monthly KPIs are achieved (e.g., 10% coverage of total Support volume).
• Track the number of evaluated chats and maintain data accuracy in QC reports.

3. Calibration & Consistency

• Conduct regular calibration sessions to ensure alignment between team members.
• Review QC Managers’ scoring to maintain consistency and minimize evaluation deviations.

4. Training & Knowledge Base Development

• Plan and deliver training for QC Managers and Support Team Leads to improve QC and coaching skills.
• Collaborate with the L&D department to identify knowledge gaps, recurring issues, and training priorities.

5. Dispute Resolution Oversight

• Supervise and review evaluation-related disputes between agents and QC Managers.
• Ensure fair, transparent, and consistent resolution processes.
• Report dispute trends and accuracy insights to the Head of CS.

6. Reporting & Analytics

• Prepare weekly and monthly QC performance reports, including coverage, consistency, and key trends.
• Analyze recurring mistakes and recommend process improvements.

7. Process & Documentation Management

• Create and update QC guidelines, evaluation rubrics, calibration standards, and internal documentation.
• Work closely with the Head of CS and Supervisors on workflow and process optimization.

8. Tool Integration & Automation

• Research, test, and implement AI-driven and automation tools to boost QC speed, accuracy, and efficiency.
• Ensure smooth tool adoption and provide training for the QC team.
• Monitor tool performance and gather feedback for continuous improvement.

9. Cross-Department Collaboration

• Serve as the primary communication link between QC, Support Team Leads, and L&D.
• Share QC insights to support coaching quality, process enhancement, and agent development.

10. Onboarding Support (Optional)

• Assist in onboarding new QC team members and ensure they fully understand QC standards and workflows.

11. Performance Review & KPI Tracking

• Monitor individual and team QC KPIs (coverage, consistency, training completion, calibration).
• Present results to management on a quarterly basis and propose improvement plans.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Quality Control, Customer Support QA, or a similar role.
• Proven leadership experience (Team Lead, Senior QC, or similar).
• Strong analytical skills and attention to detail.
• Excellent communication and feedback-giving abilities.
• Experience with QA tools, scorecards, calibration processes, and reporting.
• Ability to manage multiple priorities in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.