Jobs at Djinni

We are seeking a high-impact Senior SEO Manager to spearhead organic growth for our global platform. This role requires a blend of high-level strategic architecture and the ability to oversee the core Middle-level operational functions that keep an international platform healthy and competitive.

Key Functions & Responsibilities

1. Senior Strategic Leadership

• Roadmap Architecture: Define the 12-month organic growth strategy, aligning SEO goals with overarching business KPIs.
• AEO & AI Integration: Lead the transition into "Search 2.0" by optimizing for AI-driven engines (ChatGPT, Perplexity, Gemini) and managing AI crawler budgets.
• Technical Advocacy: Act as the primary liaison for the engineering department, ensuring SEO requirements are integrated into the product development lifecycle.

2. Core Middle SEO Operations (Tactical Execution)

• Technical Auditing: Perform regular, deep-dive technical crawls  to identify and resolve indexation issues, 404 errors, and redirect loops.
• On-Page Optimization: Execute systematic updates to meta-tags, header structures, and internal linking across thousands of international URLs.
• Keyword & Intent Mapping: Conduct continuous keyword research to identify emerging trends, mapping them to specific stages of the user journey.
• Preparing technical tasks for authors: experience in preparing tasks for writing highly specialized texts for the content team, taking into account organic growth goals.
• SERP Monitoring: Track daily fluctuations in rankings across multiple regions and languages, providing rapid-response troubleshooting for any sudden traffic drops.
• Backlink Maintenance: Monitor the backlink profile for toxic patterns and coordinate with the content team to identify "linkable asset" opportunities.

3. Data & Reporting

• Performance Analysis: Extract and visualize data from GA4 and GSC to report on month-over-month growth.
• A/B Testing: Design and execute SEO split tests (e.g., testing title tag formats) to validate hypotheses before site-wide rollout.

Requirements

• Experience: 5+ years in SEO, with at least 3 years in a Senior or Lead capacity managing international projects.
• Technical Stack: Proficiency in HTML/CSS/JS, SQL (preferred), and advanced Excel/Looker Studio.
• Semantic Mastery: Deep understanding of E-E-A-T and JSON-LD structured data.
• Languages: Advanced English language skills are required
• Project Management: Ability to manage a high volume of "Middle SEO" tasks while maintaining a "Senior SEO" strategic mindset.

The "Edge" (Bonus Skills)

• Experience in Healthcare/Medical SEO (YMYL).
• Academic background in Computer Science or IT.
• Familiarity with Edge SEO (Cloudflare Workers/CDNs).

What We Offer

• 100% Remote: Global flexibility.
• Full-Time: 40 hours per week.
• Work-Life Balance: 28 days of paid annual leave.
• Stability: The security of a profitable, large-scale European company.

How to Apply

Please submit your resume and a portfolio of achievements. We are specifically looking for examples where you successfully balanced high-level strategy with the rigorous daily execution required of a Middle SEO Manager.

We are looking for a detail-oriented and analytical Trainee Anti-Fraud Analyst to join our Risk
& Integrity team. In this role, you will be on the front lines of defending our platform against
bonus abuse, payment fraud, and suspicious gameplay.
Key Responsibilities
● Analyze customer activity, player behavior, payments, betting, and casino gameplay to
detect suspicious patterns, anomalies, and fraud risks.
● Investigate accounts, identify links between profiles, and make decisions on restrictions,
blocking, or escalation.
● Review AML forms, KYC documents, and related verification information to identify
inconsistencies, red flags, or potential abuse.
● Process and respond to fraud-related requests from internal teams such as Support,
Payments, and KYC, and monitor triggers, alerts, and other fraud signals.
● Maintain reporting, document case outcomes, participate in improving anti-fraud rules
and controls, and test products, flows, and processes for vulnerabilities that can be
exploited for fraud or abuse.
Requirements
● Understanding of casino operations and core gaming processes, including bonus
mechanics, game types, betting logic, withdrawal verification, and general player
lifecycle.
● Strong logical thinking and ability to analyze customer behavior and identify suspicious
patterns.
● Ability to make decisions and clearly explain the reasoning behind them.
● Attention to detail and accuracy when reviewing accounts, transactions, forms, and
documents.
● Readiness to work with repetitive tasks and large volumes of information without losing
quality.
● English level: A2+.
● Basic Excel or Google Sheets skills.
● Ability to learn quickly, adapt to new processes, and work effectively in a team.
● Previous experience in anti-fraud will be a plus, but is not required. Experience in L2,
Payments, KYC, or other roles related to checks and analysis will also be a plus.
● Possession of your own reliable laptop/PC and a stable internet connection.
● Readiness to work in shifts, including night shifts and weekends, to ensure 24/7
operational coverage.

Benefits
● Competitive Compensation
● Flexibility: 100% remote work environment.
● Paid Time Off: 18 days of vacation plus 5 sick days per year.
● Career Growth: Real opportunities to progress within a professional, high-demand
support and analysis environment.

We are looking for a detail-oriented and analytical Trainee Anti-Fraud Analyst to join our Risk
& Integrity team. In this role, you will be on the front lines of defending our platform against
bonus abuse, payment fraud, and suspicious gameplay.
Key Responsibilities
● Analyze customer activity, player behavior, payments, betting, and casino gameplay to
detect suspicious patterns, anomalies, and fraud risks.
● Investigate accounts, identify links between profiles, and make decisions on restrictions,
blocking, or escalation.
● Review AML forms, KYC documents, and related verification information to identify
inconsistencies, red flags, or potential abuse.
● Process and respond to fraud-related requests from internal teams such as Support,
Payments, and KYC, and monitor triggers, alerts, and other fraud signals.
● Maintain reporting, document case outcomes, participate in improving anti-fraud rules
and controls, and test products, flows, and processes for vulnerabilities that can be
exploited for fraud or abuse.
Requirements
● At least 1 year of experience in anti-fraud, risk, or a related analytical role in iGaming.
● Good understanding of casino operations and gaming processes, including bonus
mechanics, game types, betting logic, withdrawal verification, and player behavior.
● Ability to analyze large volumes of information, identify suspicious patterns, detect fraud
schemes, investigate linked accounts, and make independent risk-based decisions.
● Attention to detail, strong organizational skills, and the ability to manage repetitive tasks,
multiple cases, and deadlines while maintaining quality.
● Experience with anti-fraud rules and detection logic, as well as the ability to work with
Excel, Google Sheets, and Tableau reports for fraud analysis and decision-making.
● English level: A2+, strong written communication skills, and readiness to work in shifts
based on operational needs.
● Possession of your own reliable laptop/PC and a stable internet connection.
● Readiness to work in shifts, including night shifts and weekends, to ensure 24/7
operational coverage.
Benefits
● Competitive Compensation

● Flexibility: 100% remote work environment.
● Paid Time Off: 18 days of vacation plus 5 sick days per year.
● Career Growth: Real opportunities to progress within a professional, high-demand
support and analysis environment.

We’re looking for a strong sales professional with real experience selling virtual card products and Banking-as-a-Service platforms. This person should understand the payments ecosystem well, know how to sell complex financial products, and be comfortable working with fast-moving online businesses.

A big plus is hands-on experience selling to affiliate marketers, media buyers, marketing teams, or clients operating in the performance marketing space.

What we expect:

• Proven experience in B2B sales of virtual cards, payment infrastructure, or BaaS solutions
• Strong understanding of the card issuing / banking / fintech landscape
• Ability to find, approach, and close high-value clients independently
• Confidence in speaking with founders, operators, and decision-makers
• Good understanding of affiliate marketing, traffic teams, media buying, or adjacent industries is a strong advantage
• Fluent English, strong communication, and commercial thinking

What this person will do:

• Build and manage pipeline from outreach to deal closure
• Sell virtual card and fintech infrastructure solutions to relevant clients
• Develop relationships with affiliates, agencies, media buying teams, and other high-volume users
• Work closely with the team on positioning, feedback, and growth opportunities

We need someone commercial, sharp, proactive, and genuinely familiar with this market — not a generic salesperson.

We are looking for a strong Technical Product / Project Manager who deeply understands the chargeback ecosystem and has hands-on experience with dispute prevention and resolution flows.

You should know how chargeback mitigation services work in practice, including alert-based prevention, representment logic, reason codes, issuer/acquirer flows, fraud signals, VRM / Verifi / Ethoca-style workflows, and the operational side of dispute handling. We need someone who can connect product thinking, payments knowledge, data analysis, and execution.

In this role, you will help shape and drive products focused on reducing chargebacks, improving dispute recovery, analyzing payment performance, and building practical workflows for merchants.

What we expect:

• Strong experience in chargebacks, disputes, fraud, and card payment operations
• Deep understanding of chargeback prevention services and alert/refund workflows
• Good grasp of payment processing, acquiring, MID-level performance, reason codes, and representment
• Ability to translate industry knowledge into product requirements and operational improvements
• Experience working with technical teams, analysts, and business stakeholders
• Strong analytical and structured thinking
• English sufficient for professional communication

Would be a big plus:

• Experience with subscription billing or high-risk / high-chargeback verticals
• Background in PSPs, acquirers, fraud tools, or merchant-side payment teams
• Experience building internal tools, dashboards, or workflow products in payments

What you will do:

• Research and structure the chargeback/dispute domain in depth
• Define product requirements and workflows
• Work with technical teams on implementation
• Analyze weak points in payment and dispute flows
• Help build practical solutions that reduce losses and improve recovery

If you want, I can also immediately give you a second version — a bit sharper, more “premium” and stronger for attracting top-level people.

Our client is a global leader in infrastructure software, specializing in enterprise API management and digital integration. 

They are looking for a driven professional to help shape the next stage of their core product and deliver tools that make a real impact on how businesses connect in the digital world.

About the Position:

We are hiring a Senior QA Automation Engineer to serve as the quality and testing expert within a fast-paced platform engineering team, ensuring the reliability of API management systems and integration technologies.

Please note: We are currently considering candidates based in Eastern Europe only. Good Java proficiency is a strict requirement for this role.

Responsibilities:

- Define and drive the overall testing strategy aligned with platform architecture and integration needs.
- Mentor engineers on automation best practices and maintain high quality standards across all software layers.
- Collaborate with DevOps, Product, Engineering, and client-facing teams to continuously improve product quality.
- Design and maintain automated and manual test suites for APIs, data stores, and service mesh components.
- Build and optimize test frameworks and CI/CD pipelines for Kubernetes and microservices environments.
- Lead performance and load testing using JMeter, Gatling, or k6, and identify risks and coverage gaps proactively.
- Develop deep knowledge of the platform stack, including Java services, Envoy proxies, Valkey, and MongoDB/PostgreSQL.

Requirements:

• Based in Eastern Europe (mandatory).
• 5+ years in QA / SDET roles 
• Strong Java skills (mandatory)
• Hands-on experience with API testing (REST, gRPC), including contract testing and mocking
• Proven track record in building automation frameworks for microservices
• Experience with Redis/Valkey, MongoDB, PostgreSQL
• Familiarity with Kubernetes and containerized environments
• Solid understanding of the test automation pyramid
• Experience with performance testing tools (JMeter, Gatling, k6)
• Strong debugging, problem-solving, and communication skills

• Agile/Scrum experience

   

Working Hours: Aligned with Ireland Timezone (GMT/IST).

Benefits:

- Fully Remote: Work from anywhere alongside a global, multicultural team.
- Competitive Pay: Attractive USD compensation package with comprehensive benefits.
- Flexible Schedule: Build a working routine that suits your lifestyle.
- Home Office Support: All necessary hardware and software provided.

Join our team! Help us build scalable, high-quality systems 🚀

We are looking for a highly skilled AI-driven Full-Stack Developer who knows how to build fast using modern AI coding tools and understands how to work with AI, not just use it.

This role is ideal for someone who actively leverages tools like Claude Code, Copilot, Cursor, and can turn ideas into working products efficiently.

🔹 What you’ll do:

• Build and ship features using Next.js / React + Express
• Collaborate with AI tools to accelerate development and improve code quality
• Create and optimize workflows using Claude Code
• Develop custom commands and automations inside AI coding environments
• Integrate AI tools with CLI tools (Supabase, GitHub, Sentry, etc.)
• Manage infrastructure and deployments via Coolify
• Monitor and debug applications using Sentry
• Work with GCP and AWS Bedrock (permissions, quotas, API keys, AI integrations)

• Continuously improve development processes using AI-first approaches

   

🔹 Requirements:

• Strong English communication (B2+ / C1) — must be comfortable explaining technical decisions clearly
• Solid experience with Next.js / React and Express (Node.js)
• Experience working with AI coding tools (Claude Code, Copilot, Cursor, etc.)
• Deep understanding of prompting, debugging AI outputs, and limitations of AI tools
• Hands-on experience with Claude Code (VS Code / terminal)
• Experience creating custom Claude Code commands (project-level / user-level)
• Experience integrating AI tools with CLI tools (GitHub CLI, Supabase CLI, Sentry CLI, etc.)
• Experience with Coolify (deployments, env variables, logs)
• Experience with Sentry for monitoring and debugging
• Familiarity with GCP and AWS Bedrock (permissions, quotas, API keys)

• Strong experience with GitHub and version control workflows

   

🔹 Nice to have:

• Experience transitioning backend from Node.js to Python
• Experience building AI-powered products or internal tools

• Understanding of system design and scalable architecture

   

🔹 We’re looking for someone who:

• Thinks in systems, not just tasks
• Knows how to ask AI the right questions, not just copy outputs
• Can quickly validate, debug, and improve AI-generated code
• Is proactive and comfortable working in a fast-moving environment

🔹 Lead stability, scalability, and operational excellence at scale.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced DevOps/Infrastructure Lead who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.

 

Your key responsibilities will include:

– Owning and managing cloud infrastructure across production, staging, and development environments.
– Designing, implementing, and maintaining CI/CD pipelines and deployment automation.
– Ensuring production stability, high availability, and scalability of all platform services.
– Configuring and maintaining monitoring, alerting, and observability tooling.
– Leading incident response for infrastructure-related issues and driving post-incident reviews.
– Planning and executing capacity management to support platform growth.
– Optimizing infrastructure costs: tracking spend, eliminating waste, right-sizing resources.
– Maintaining disaster recovery procedures, runbooks, and on-call readiness.
– Coordinating with development teams on infrastructure requirements and service dependencies.
– Managing developer tooling and internal platform services to support engineering productivity.
– Ensuring security best practices and compliance requirements across infrastructure.
– Continuously improving deployment processes, reliability, and operational efficiency.
– Leading, mentoring, and growing a team of infrastructure engineers.
– Validating and challenging technical estimates to ensure realistic commitments and early risk visibility.
– Reviewing team output for quality, completeness, and alignment with technical standards.

It’s a match if you have:

– 5+ years of experience in infrastructure, DevOps, or platform engineering roles, including at least 2 years in a lead or senior position.
– Strong hands-on experience with AWS (EC2, RDS, S3, ECS/EKS, Lambda, VPC, IAM, CloudFront, Route53, ElastiCache, SQS/SNS).
– Experience with AWS Organizations (multi-account management, SCPs, consolidated billing).
– Proficiency with Infrastructure as Code tools (Terraform, Ansible).
– Deep knowledge of Docker and Kubernetes (autoscaling, network policies, cluster management).
– Experience with Helm, ArgoCD (GitOps workflows), GitLab CI or GitHub Actions.
– Strong monitoring expertise (Datadog, Prometheus, Grafana, ELK, PagerDuty, JSM).
– Experience with Cloudflare (CDN, WAF, DDoS mitigation, Zero Trust).
– Solid networking fundamentals (DNS, ALB/NLB, VPN, VPC peering, firewalls).
– Strong security practices (IAM, Secrets Manager/Vault, CSPM, patch management, compliance readiness).
– Experience with high-load systems, load testing (k6, Locust, Gatling), capacity planning.
– Experience with databases (RDS PostgreSQL/MySQL, DocumentDB, Redshift, Redis/ElastiCache, Kafka).
– Strong Linux administration and scripting skills (Bash, Python).
– Proven ability to mentor engineers and validate technical estimates.
– Strong communication skills and ability to proactively surface risks.

Nice to have:

– Experience in regulated or high-availability environments.

What we offer:

– Flexible schedule and remote format or offices in Warsaw.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

You see infrastructure not as a support function, but as a strategic driver of business stability and growth?
 

Send over your CV now — we’d love to get to know you better!

We are looking for a Sales Specialist with commercial experience in lead generation who can build effective outreach strategies and guide potential clients through the early stages of the sales funnel.

Key Responsibilities

• Develop and execute lead generation strategies
• Identify and engage potential clients
• Manage and nurture leads through initial communication stages
• Build relationships and guide clients toward sales opportunities

Requirements

• Proven commercial experience in lead generation or sales
• Ability to build and execute outreach strategies
• Strong communication and client management skills
• Experience with:
  • LinkedIn Navigator
  • Clutch
  • Upwork

We are looking for a proactive and detail-oriented General QA Engineer who can own the full testing lifecycle. This role is ideal for a strong junior or mid-level specialist who is comfortable working independently, collaborating with developers and product teams, and ensuring high product quality from requirements to release.

Responsibilities:

• Perform full-cycle testing: from requirements analysis to release validation;
• Design, write, and maintain test documentation (test cases, checklists, test plans);
• Conduct manual testing of web and/or mobile applications;
• Identify, document, and track bugs (e.g., using Jira or similar tools);
• Perform regression, smoke, sanity, and exploratory testing;
• Collaborate closely with developers, product managers, and designers;
• Participate in grooming, planning, and sprint activities;
• Validate requirements and provide early feedback on potential issues;
• Support release processes and post-release verification.

Requirements:

• 2+ years of experience in QA (or strong junior with solid practical experience);
• Understanding of QA methodologies, testing types, and software development lifecycle (SDLC);
• Experience with manual testing of web applications (mobile is a plus);
• Ability to write clear and structured test documentation;
• Experience with bug tracking systems (e.g., Jira, YouTrack, etc.);
• Basic knowledge of API testing (Postman, Swagger, etc.);
• Understanding of client-server architecture;
• Basic SQL knowledge for data validation;
• Experience working in Agile/Scrum teams;
• Good analytical thinking and attention to detail;
• English level: Intermediate or higher (written and spoken).

Nice to Have:

• Basic test automation knowledge (any language or framework);
• Experience with browser dev tools;
• Understanding of CI/CD processes;
• Experience with version control systems (Git).

DeepX is looking for a Account Manager / Sales Executive 

We are seeking a proactive sales professional who can independently generate pipeline, lead outbound outreach, and manage the full sales cycle from first contact to closing.

This role is ideal for someone who thrives in startup environments, works confidently without rigid processes, and takes ownership of building results.
 

Must-have:

● Proven experience in full-cycle sales roles such as Account Executive, Full-Cycle Sales, or Account Manager;
● Strong outbound sales experience, including cold calling;
● Ability to generate pipeline independently;
● Experience managing deals end-to-end;
● Comfortable working without predefined scripts or highly structured processes.
 

Nice-to-have:

● Experience in sales enablement (scripts, playbooks, sales frameworks);
● Team leadership, coaching, or mentoring experience;
● Strong lead generation background;
● Exposure to delivery handoff or client onboarding;
● Project management experience within sales cycles.

Where technology vision meets scalable execution.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced Chief Technology Officer who’s ready to grow with us and shape high-load, data-driven solutions used by international partners.

This role is about more than just managing engineering teams. You will define the technical vision, build scalable architecture, and ensure the reliability and security of complex distributed systems. Working closely with product leadership and engineering teams, you will guide technical strategy and help transform ambitious ideas into stable, high-performing platforms.

Your key responsibilities will include:

— Responsible for technical solutions, vision and roadmap for company projects
— Own the platform architecture and direction of technical department
— Contribute to company policies and make sure they are correctly implemented within the technology teams
— Standardize, implement, and enforce software development processes Scrum/Kanban, TDD, CI/CD, QA etc.
— Ensure team growth and motivation, including career progression and organizational structure; resolve internal team conflicts and ensure team transparency
— Deliver industry best standards of product stability and reliability and drive the technical vision to achieve product SLA
— Ensure the quality and correctness of developed software
— Be an effective communicator with other Business Units in the group as well as with 3rd party providers and clients
— Provide relevant technical/business issues and reports to the management
— Ensure all regulatory requirements are met and compliance procedures are followed
— Represent the technical teams and communicate technical challenges and opportunities to business management
— Communication with customers, present or potential, on the technical aspects
— Where necessary, get hands-on and assist the development and operations teams with addressing technical challenges or diagnosing operational incidents
— Manage incident responses and root cause analysis for major outages or breaches
— Identify potential risks and implement mitigation strategies
— Oversee cybersecurity measures, ensuring systems and data remain secure

It’s a match if you have:

— 8+ years of experience in software engineering in building and scaling complex platforms
— 3+ years of experience in an architecture leadership role or as a CTO
— Strong experience with Java or Node.js backend development and microservice architectures
— Solid understanding of modern frontend architecture, particularly React-based applications
— Deep knowledge of cloud infrastructure and services such as AWS or Azure
— Proven experience designing and operating high-load distributed systems with strong reliability and performance requirements
— Strong understanding of system architecture, API design, and integration patterns
— Experience implementing observability practices (monitoring, logging, tracing) and improving system reliability
— Experience working with DevOps practices and infrastructure (IaC)
— Ability to lead architecture discussions, technical decision-making, and engineering standards across multiple teams
— Strong communication skills and ability to collaborate with CIO, product leadership, and engineering teams

 

What we offer:

— Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
— 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
— A supportive, friendly team where knowledge-sharing is part of the culture.
— Coverage for professional events and learning.
— Birthday greetings, team buildings, and warm human connection beyond work.
— Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Send over your CV now — we’d love to get to know you better!

About the Role

We’re looking for a GPU Performance Engineer to optimize and scale high-performance AI workloads at the kernel level.

This role focuses on deep performance engineering — working directly with CUDA kernels, GPU architecture, and profiling tools to unlock efficiency across training and inference systems. You’ll work on compute-intensive workloads where every microsecond and memory access pattern matters.

If you enjoy low-level optimization, understanding how hardware really works, and pushing systems to their limits — this role is for you.

What You’ll Do

• Design, optimize, and debug CUDA kernels for high-performance AI workloads
• Improve performance of compute-intensive operations (e.g., GEMM, attention, MoE, graph workloads)
• Apply low-level optimization techniques across memory hierarchy, warp execution, tensor cores, and compute efficiency
• Profile and eliminate GPU bottlenecks using tools like Nsight Systems and Nsight Compute
• Integrate optimized kernels into modern AI training and inference stacks
• Build internal tooling for benchmarking, profiling, and performance analysis
• Collaborate with engineering teams on performance-critical model infrastructure
• Contribute reusable performance improvements and best practices across the stack

What We’re Looking For

• Strong hands-on experience with CUDA kernel development and optimization
• Deep understanding of GPU architecture (memory hierarchy, warp scheduling, synchronization)
• Strong C/C++ skills for high-performance systems programming
• Proven experience identifying and resolving GPU performance bottlenecks
• Experience optimizing compute-heavy workloads in real-world systems
• Familiarity with GPU profiling tools (Nsight Systems, Nsight Compute, or similar)
• Experience integrating custom kernels into ML frameworks
• Strong debugging skills and performance-oriented mindset

Nice to Have

• Experience with PTX and architecture-specific optimizations
• Familiarity with modern GPU architectures (e.g., Hopper, Blackwell)
• Experience optimizing Transformer workloads (e.g., attention, FlashAttention)
• Familiarity with Triton, CUTLASS, Thrust, or CUB
• Experience with multi-GPU systems (e.g., NVLink, NCCL)
• Open-source contributions or relevant research in GPU / HPC

Why This Role

• Work on cutting-edge AI systems with real performance impact
• Solve complex low-level engineering problems at the hardware boundary
• High ownership over performance-critical components
• Opportunity to push modern GPU systems to their limits

We’re looking for a Platform Engineer to help build and scale secure, reliable, and production-ready infrastructure.

This role focuses on designing and operating Kubernetes-based environments, infrastructure as code, and internal platform systems that support engineering teams. You’ll work on real production workloads where reliability, scalability, and operational excellence matter.

If you enjoy building robust infrastructure, improving system reliability, and enabling teams through better platform tooling — this role is for you.

What You’ll Do

• Design, build, and operate scalable infrastructure and platform systems
• Manage and optimize Kubernetes-based environments
• Develop infrastructure as code using tools like Terraform
• Build and maintain CI/CD pipelines and deployment workflows
• Improve observability, monitoring, and system reliability
• Support secure and resilient environments, including restricted or isolated deployments when needed
• Collaborate with engineering teams on platform architecture and production workflows
• Troubleshoot infrastructure issues and improve performance, scalability, and maintainability
• Contribute to internal tooling and engineering enablement

What We’re Looking For

• 3+ years of experience in Platform Engineering, DevOps, SRE, or infrastructure roles
• Strong hands-on experience with Kubernetes and Terraform
• Experience building and maintaining CI/CD pipelines
• Solid understanding of observability and monitoring systems
• Experience with infrastructure as code and containerized environments
• Familiarity with Docker and Kubernetes-native architectures
• Proficiency in at least one programming or scripting language (Go, Python, or similar)
• Strong understanding of production systems, reliability, and security best practices

Nice to Have

• Experience with secure, air-gapped, or isolated deployment environments
• Familiarity with tools like GitLab CI, Prometheus, Grafana, or Keycloak
• Experience with backend systems (e.g., gRPC services)
• Exposure to ML infrastructure or distributed systems
• Strong backend engineering background

Why This Role

• Work on production-grade infrastructure and real-world systems
• High ownership over platform architecture and reliability
• Opportunity to build scalable systems used by engineering teams
• Collaborative and fast-paced environment

Role Overview:

The Tech Lead is the most senior operational role on the support team and the primary point of escalation for all critical incidents. This is a hands-on role combining direct technical work with team coordination. The Tech Lead triages, assigns, and resolves the highest-complexity issues while ensuring overall queue health and SLA compliance. The role carries 24/7 on-call responsibility for P1/P2 critical incidents in rotation with the counterpart Tech Lead in the other timezone.

Responsibilities:

• Lead daily operations: ticket triage, assignment to L1/L2, escalation management
• Own P1/P2 critical incident response — acknowledge within 30 min, drive to resolution, conduct post-mortem
• Participate in Change Advisory Board (CAB), release planning, and post-deployment validation
• Conduct root cause analysis (RCA) for complex and recurring incidents
• Coordinate knowledge transfer from incumbent vendor, own team KB quality
• Perform code-level investigation and fix for highest-complexity issues
• Mentor Java+DevOps engineers and L1 support engineers
• Manage weekend release activities (several times per year)

Required Technical Skills:

• Java: SpringBoot, JBoss/WildFly, Java 6–17 — production debugging, log analysis, hotfix deployment
• Databases: Oracle 11g, MS SQL Server — query writing, execution plan analysis, stored procedures
• AWS: Lambda, RDS, DMS, S3, DynamoDB, Kinesis, CloudWatch, CloudTrail — incident investigation and configuration
• DevOps: GitLab CI/CD, Docker, Kubernetes — pipeline monitoring, deployment management
• Observability: Datadog — dashboards, alert configuration, log correlation
• ITSM: ServiceNow — incident, problem, and change management workflows
• OS: Linux — log analysis, service management, shell scripting

Experience:

5+ years in application support or software engineering with support responsibility. Prior experience as a tech lead or senior engineer in managed services is preferred.

On-Call Requirements:

• Covers P1 (Critical) and P2 (Serious) incidents outside business hours, including nights and weekends
• Rotation shared between Ukraine and Argentina Tech Leads — approximately every other week per person
• Required response: acknowledge within 30 minutes, active engagement within 1 hour

• Incidents outside business hours are infrequent (historical avg: ~2 P1/P2 per month) but contractually binding

   

Language:

• English — required (all tickets, escalations, client communication)
• Ukrainian