Jobs at Djinni

Philip Morris Ukraine, on behalf of its partner – Manpower Ukraine, is looking for a skilled Technical Project Manager / System Analyst to join our IT department. This role involves managing complex projects initiated by various departments within the company to enhance business operations and digitalize processes. The role combines project management and system analysis responsibilities, including deep work with business requirements, functional decomposition, and solution design.

The Technical Project Manager will regularly engage with stakeholders to understand their ideas and business needs, create technical specifications, and coordinate with our IT service providers (developers and their project managers). Additionally, the role requires communication with global functions of our company regarding integrations with interfaces are supported at a global level.

Key Responsibilities:

• Project Management: Lead and manage complex projects to improve business processes and digitalization efforts
• Stakeholder Engagement: Regularly communicate with various departments to understand their business needs and ideas
• Technical Specifications: Develop detailed technical tasks and hand them over to our IT service providers
• Global Integration: Coordinate with global functions for integration with global interfaces (e.g., SAP)
• Architectural Diagrams: Create architectural diagrams to present and defend projects and modifications to Legal & InfoSec departments
• Documentation: Timely document projects and update articles in Confluence
• Business Intelligence Support: Assist the Business Intelligence department in building reports based on project data

• Cost Analysis: Analyze IT service costs provided by vendors and AWS and strive to minimize expenses

   

Required Skills:

• Communication & Stress Resilience: Strong communication skills, ability to remain calm, structured, and constructive when working with multiple stakeholders and handling frequent questions or changes
• Communication proficiency across email, messengers, and ticketing systems
• Technical & Analytical Skills: Familiarity with AWS, Jira, Confluence, SQL, Snowflake, ClickUp, MS Excel, MS PowerPoint
• System Thinking: Ability to understand complex systems, dependencies, and integrations

• English Proficiency: Upper Intermediate (B2)

   

Preferred Qualifications:

• 1+ year of experience in managing IT projects within an FMCG environment
• Experience applying the aforementioned technologies/applications

• Strong analytical and problem-solving skills

   

 What We Offer:

• You will work in truly international environment
• Paid vacation 24 days and sick leave
• Medical insurance
• You will work in modern office (near Kontraktova square) or remote
• You will get unique development opportunities

We’re looking for an experienced Graphic Designer to join our development team! You’ll work alongside a highly skilled group on an exciting Gambling project.
 

📌 Requirements:

- 3+ years of professional experience in creative studio teams, preferably in branded graphic illustrations and visual solutions.

- Experience in photo retouching, photography, AI-generated images, typography, vector graphics, and logo design.

- Ability to scale a brand’s graphic concept into a comprehensive library of promotional materials.

- Strong proficiency in Figma and Photoshop; excellent skills in retouching and color correction are required.

- Knowledge of basic UI principles and stages of the product design process; experience collaborating with product design teams.

- Experience creating and managing graphic asset libraries and style guides.
 

📌 Responsibilities:

- Create high-quality promotional designs aligned with the visual concept, using various Adobe, AI, and 3D tools.

- Review graphic materials to ensure they meet quality standards and align with the visual concept.

This is not a routine HR role🥰

We’re looking for a highly driven HR Specialist/People Partner who is ready to fully own the employee experience. Someone who thrives in a fast-paced environment, loves solving complex people challenges, and is motivated by making a real impact.

This role requires full dedication, strong ownership, emotional intelligence, and a true can-do attitude. You’ll work closely with employees and leaders, manage multiple priorities simultaneously, and constantly look for ways to improve how people experience work.
If you are energized by responsibility and excited by building meaningful employee journeys - this role is for you!

Your responsibilities will include:
 

• Manage and continuously improve the onboarding experience for new hires.
• Support employees through their adaptation period and ensure smooth integration into teams.
• Coordinate and manage offboarding processes with care and clarity.
• Conduct regular one-on-one People Partner meetings with employees.
• Act as a trusted point of contact for HR-related topics, concerns, and feedback.
• Ensure fairness and empathy in all interactions.
• Support performance review cycles.
• Promote a culture of continuous feedback and learning
• Organize team-building activities (both in-office and remote), internal events, and culture initiatives.
• Design, run, and continuously improve employee engagement initiatives.
• Administer employee benefits programs (medical insurance, learning programs, etc.).
• Support compensation review cycles, benchmarking, and salary discussions.
• Support content creation for social media, career pages, and job platforms.
• Collect and share employee stories, testimonials, and team highlights.
• Ensure consistent communication of company values, culture, and EVP (Employee Value Proposition).
• Ensure a comfortable, safe, and well-organized workplace for in-office employees.
• Act as a point of contact for office-related requests and issues.
• Support hybrid and remote work arrangements from an operational perspective, including equipment, access, and logistics.

Requirements:

• 2+ years of experience in HR, People Partner, HR Generalist, or similar roles.
• Proven ability to fully own the employee experience across the entire lifecycle.
• English proficiency at Upper-Intermediate+ level (both written and spoken).
• Comfortable working in a hybrid format, with at least 2–3 days per week in the office.
• Strong communication and interpersonal skills, high level of ownership, accountability, and true can-do attitude.

What We Offer:

• Work at a Top-employer company (according to DOU 2025);
• A strong culture built on empathy, trust, openness, and real care for employees;
• Competitive compensation with regular reviews;
• Paid vacation and sick leave;
• Medical insurance;
• Personal learning budget and access to top HR tools, platforms, and practices;
• Team events and regular team-building activities;
• Flexible hybrid work model with an office in central Kyiv.

On behalf of our Client from Belgium, Mobilunity is looking for a Functional Analyst.

Our Client connects the worlds of show jumping, dressage and eventing through reliable, verified and intelligent data. We combine pedigree information, sports results and predictive analytics in one powerful ecosystem.

As a Functional Analyst, you are the strategic link between:

• IT team
• Management & product
• Breeders, riders and B2B partners

You translate market needs into clear functional specifications and ensure that complex data solutions are built in a user-friendly and scalable way. You understand both the technical side of software development and the practicalities of the equestrian world.

Responsibilities:

• Developing functional analyses for new features (predictive breeding tools, dashboards, API extensions, AI functionalities)
• Documenting user flows and requirements
• Building bridges between business and developers
• Contributing ideas for UX improvements
• Optimising data structures and processes
• Translating roadmaps into concrete sprint tasks
• Collecting feedback from users and structuring it for IT
• Contributing ideas for scalable B2B data solutions

Required Skills and Experience:

• You have experience as a functional analyst, product owner or business analyst
• You understand how databases, APIs and software architecture work
• You can translate technical information into understandable language
• You think in a process-oriented and structured way
• You dare to ask critical questions
• You have an affinity with the equestrian world (a big plus)
• You speak English

What makes this role unique:

• You will contribute to a global data ecosystem
• You will help build AI-driven applications
• You will work with one of the most comprehensive sports and pedigree databases
• Your impact will be directly visible in the product and user experience
• You will be given the space to contribute strategically

In return we offer:

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups

GCP, Linux, Docker, Kubernetes, Terraform, Logging solutions (ELK, EFK, Graylog), Monitoring solutions (Prometheus+Grafana), Configuration management tools (Ansible, Puppet, SaltStack, Chef), Hands-on experience with SQL (MySQL, PostgreSQL, MariaDB), NoSQL databases (MongoDB, Redis, DynamoDB, Elasticsearch), Message Broker systems (RabbitMQ, ActiveMQ, Kafka),CI/CD tools and version control (Jenkins, ArgoCD, GitHub actions)

Requirements: 

• Proficiency in infrastructure as code (IaC) and relevant tools 
• Experience in software development and continuous integration 
• Strong system administration skills 
• Advanced knowledge of Linux 
• Ability to work independently and remotely 
• Excellent problem-solving and troubleshooting skills 
• Good communication and collaboration skills 

• English – Upper-Intermediate+   

   

Would be an advantage: 

• Experience with cloud platforms and technologies 

• Relevant certifications in DevOps or cloud technologies 

   

What we offer: 

• Competitive salary    
• Remote work  
• Flexible schedule  
• Career growth  
• Sport compensations  
• Professional working environment, where you’d be an essential member of our company  
• Corporate culture, mutual support. 

About the Role

We are looking for a forward-thinking Full Stack Developer who doesn't just write code but leverages the power of AI to build, optimize, and deliver high-quality software faster. We embrace an AI-first mindset, meaning we expect you to integrate AI tools (GitHub Copilot, Cursor, LLMs) into your daily workflow to enhance productivity and innovation.
 

Tech Stack & Requirements

• Backend: 3+ years of experience with .NET (C#) and Web API.
• Frontend: Strong proficiency in React.js and modern state management.
• AI-First Mindset: Proven ability to use AI coding assistants to accelerate development, refactor code, and solve complex architectural problems.
• Database: Experience with SQL Server or PostgreSQL.
• English: B2 (Upper-Intermediate) or higher — you should be comfortable participating in technical discussions and documentation.
   

What We Offer

• Long-term project with transparent processes and stable growth
• Opportunity to influence technical decisions
• Flexible schedule, remote, or office in Lviv
• Transparent compensation + full accounting support
• Paid vacation and sick leave
• Internal trainings and certification support
• High-quality work equipment

QIT Software is looking for a Data Engineer to a hospitality technology company which running an analytics platform that serves 2,500+ hotels and 500+ restaurants. You will own and operate our AWS data infrastructure - building pipelines, fixing what breaks, and making the platform more reliable and scalable.


Project: 
Hospitality Analytics Platform
Requirements:
- 6+ years hands-on data engineering (not architecture diagrams - actual pipelines in production)
- Strong Spark/PySpark and Python
- Advanced SQL
- AWS data stack: EMR, Glue, S3, Redshift (or similar), IAM, CloudWatch
- Terraform

Would be a plus:
- Kafka/Kinesis streaming experience
- Airflow or similar orchestration
- Experience supporting BI tools and analytics teams

Responsibilities:
- Build and operate Spark/PySpark workloads on EMR and Glue
- Design end-to-end pipelines: ingestion from APIs, databases, and files → transformation → delivery to analytics consumers
- Implement data quality checks, validation, and monitoring
- Optimize for performance, cost, and reliability — then keep it running
- Work directly with product and analytics teams to define data contracts and deliver what they need
- Manage infrastructure via Terraform

Work conditions:
- The ability to work remotely from anywhere in the world;
- Flexible work schedule, no micromanagement, no strict deadlines and free overtime work;
- Work in European and American products with a modern technology stack in different industries (Finance, Technology, Health, Construction, Media, etc.);
- Revision of wages every year or on an individual basis;
- Accounting support and full payment of taxes by the company;
- 100% compensation for remote English lessons;
- 15 paid leaves (PTO) and public holidays.

 

About Us

We are a growing Ukrainian grocery store in the USA with our own bakery and café, offering authentic Ukrainian and European products, fresh bread, pastries, and a warm community atmosphere. We are looking for a creative and results-driven Marketing Manager to lead our marketing efforts and grow our brand presence.

Position Overview

The Marketing Manager will lead and manage a small in-house marketing team (2 SMM specialists and 1 designer). This role requires strong leadership skills, strategic thinking, and hands-on execution. The ideal candidate understands retail marketing, food industry trends, and community engagement.

The candidate must be able to work Pacific Standard Time (PST).

Responsibilities

• Develop and implement marketing strategy for the grocery store, bakery, and café
• Manage and supervise a team of 3 (2 SMM specialists and 1 designer)
• Plan and oversee social media campaigns, promotions, and seasonal marketing
• Coordinate product launches, in-store events, and special promotions
• Work closely with store management to increase foot traffic and sales
• Analyze marketing performance and provide monthly reports
• Manage marketing budget effectively
• Maintain consistent brand identity across all platforms

Requirements

• Proven experience as a Marketing Manager (retail or food industry preferred)
• Experience managing a team
• Strong understanding of social media marketing and digital campaigns
• Strategic thinking with hands-on execution skills
• English proficiency (Ukrainian is a plus)
• Ability to work PST hours
• Strong communication and organizational skills

What We Offer

• Stable monthly salary: $2,000
• Opportunity to grow with a developing brand
• Leadership role with creative freedom
• Friendly and supportive team environment

Role Summary 

You’ll spearhead the overall strategy for our clients’ performance and e-commerce projects, juggling high-level vision, client communication, and day-to-day project management. As the linchpin of the team, you’ll align everyone’s efforts toward revenue growth and operational success. 

Key Responsibilities 

Strategic Planning: Develop comprehensive multi-channel strategies (SEO, paid media, social, CRO) tailored to each client’s goals. 

Project Management: Oversee timelines, budgets, and resource allocation; ensure deliverables meet quality and deadline expectations. 

Client Relationship Management: Serve as the primary contact for clients—setting objectives, reporting progress, and managing expectations. 

Performance Tracking: Define KPIs, monitor channel performance, and collaborate with the Analyst / Data Specialist to optimize results. 

Team Leadership: Coordinate with designers, developers, and marketers to ensure cohesive execution; resolve any roadblocks swiftly. 

Qualifications & Skills 

Experience: 3+ years in digital marketing, performance, or growth hacking 
roles. 

Project Management: Familiarity with tools like Monday.com. Ability to manage multiple projects simultaneously. 

Analytical Mindset: Comfortable interpreting Google Analytics, marketing metrics, and financial reports. You clearly understand data driven marketing 

Communication: Strong client-facing skills; able to present strategies and insights in a clear, concise manner. 

Leadership: Proven track record of leading cross-functional teams toward common goals. 

 

You’ll build scientific solutions using JavaScript, Python, and other technologies, focusing on cheminformatics, bioinformatics, drug design & discovery, and high-performance computations. You'll work with top scientists in drug discovery. More details: https://youtu.be/DaOqeQCV5Os

Responsibilities

• Develop front-end scientific applications and back-end integrations
• Design and implement data management systems
• Support clients in building JS/TS applications on our platform
• Expand platform capabilities through new plugins
• Integrate and optimize third-party libraries

Requirements

• 3+ years of development experience
• Strong JavaScript/TypeScript skills
• Background or experience in life sciences (cheminformatics, bioinformatics, etc.) or scientific software development
• Good English
• Track record of delivering high-performance code

• Proven ability to learn complex scientific concepts quickly

   

Nice to have

• Experience with Python, R, Java, C#, C++, or Matlab
• Knowledge of WebGL, WebAssembly, or Dart (we don't ship slow code!)
• High-performance computing background
• Expertise in creating intuitive scientific interfaces
• Algorithm optimization experience

About the Company

Streamline is a fast-growing U.S.-based telecom infrastructure group operating as a prime contractor for major MSOs and ISPs. We deliver end-to-end services — from network construction and deployment to subscriber installations and maintenance — across 16+ states with 400+ field technicians. Our model eliminates the need for multiple vendors by combining OSP construction and fulfillment under a single contract, positioning us as a predictable, full-scope partner for the largest operators in the country.

Role Overview

We’re looking for a Brand Communications Manager to build and execute thought leadership and brand communications for Streamline. This is not an SMM role. The core of the job is working directly with company leadership — CEO, VPs, and operational directors — to extract their expertise, insights, and perspectives, and translate them into compelling content that positions Streamline as a market leader in the minds of decision-makers at major telecom operators. You will also build a proof engine that showcases our daily operations, project wins, and field capabilities to reinforce our brand promise with evidence.

Key Responsibilities

Thought Leadership & Executive Communications

• Develop and manage thought leadership programs for 3–4 key executives (CEO, VPs, operational leaders)
• Conduct weekly interviews and briefings with leadership to capture insights, opinions, and expertise
• Ghostwrite LinkedIn posts, articles, and commentary in each leader’s authentic voice
• Build and maintain a content calendar aligned with industry events, market trends, and company milestones
• Grow executive LinkedIn followings and engagement within the target audience of telecom decision-makers

Proof Engine & Brand Content

• Create and publish case studies, project highlights, and operational proof points that demonstrate company capabilities
• Work with field operations teams remotely to source stories, photos, and video from active job sites
• Develop a systematic content pipeline that turns daily fieldwork into brand-building assets
• Launch and manage a brand ambassador program among field technicians to amplify authentic, ground-level content

Media Relations & Channel Management

• Pitch and place company news, case studies, and executive commentary in telecom industry media and trade publications
• Manage company LinkedIn page as the primary brand channel; develop website content strategy
• Plan and execute phased expansion to Facebook, Instagram, and potentially TikTok as the brand matures
• Track and report on content performance, audience growth, and engagement metrics
   

Qualifications Required

• 3–5 years of experience in B2B content strategy, brand communications, or executive communications
• Proven ability to ghostwrite for executives — portfolio of published thought leadership content required
• Strong interviewing skills: ability to extract compelling narratives from subject matter experts
• Native or near-native English writing skills for a U.S. business audience
• Deep understanding of LinkedIn as a B2B platform (algorithm, formats, engagement strategies)

• Ability to work independently in a remote environment, aligned with U.S. time zones

   

Preferred

• Experience in telecom, infrastructure, construction, utilities, or related B2B industries
• Experience pitching and placing content in trade/industry media
• Familiarity with brand ambassador or employee advocacy programs
• Experience managing multi-channel content strategies (LinkedIn, website, social media)
• Basic understanding of content analytics and reporting tools

Why This Role

• Build a brand from the ground up — you’ll shape how a fast-growing company is perceived by the market
• Direct access to C-level and senior leadership daily — your work has immediate, visible impact
• Real influence over company positioning and market perception, not just content output
• Join a company in a high-growth phase competing for market share in a $100B+ industry
• Remote-first role with autonomy and ownership of the communications function

We are looking for a Key Account Manager / Operational Manager to join a fast-growing financial services company focused on global payments, FX operations, and cross-border transactions.

About the company
Nota Group is a rapidly growing company in financial services and consulting, specializing in global payments, currency exchange (FX), cross-border settlements, and business advisory. We build infrastructure for seamless international transactions and sustainable business growth.

Responsibilities:
• Manage client requests through the full operational cycle — from application intake to deal closure in CRM
• Register and process requests accurately in CRM
• Verify data, documents, calculations, and control execution status
• Calculate transaction routes (payments/exchange), ensure transparency of fund movement
• Coordinate deal parameters with clients
• Check deal profitability together with the team
• Follow AML/KYC/KYB procedures
• Collect and verify documentation, coordinate with legal team
• Prepare and manage contracts, invoices, and documentation in CRM
• Collaborate with accounting, legal, FX/OTC desk, and operations team

Requirements:
• 1–2 years of experience in operations or account management (fintech, banking, processing, or payments preferred)
• Understanding of international payments / FX logic
• Basic knowledge of AML/KYC/KYB
• Confident use of CRM and Google Docs/Sheets
• Strong written and verbal communication skills
• Russian — native
• English — B1

Nice to have:
• Experience in payments / FX / crypto / fintech
• Experience working with international clients or providers
• Experience handling deal documentation and operational quality control

We offer:
• Fully remote format
• Fixed salary 1500–2000 € + performance-based bonus
• Transparent processes and strong operational team
• Growth opportunities within international projects

Employment: Full-time
Schedule: 5/2, 8-hour working day (flexible schedule)

8+ years of commercial mobile application development experience, with a significant portion using Flutter/Dart

Experience working with large codebases (50k+ lines) and long-lived projects

Strong understanding of mobile application architectural patterns and ability to make architectural decisions

State Management & Architecture

Strong proficiency in Riverpod — providers, notifiers, AsyncValue, caching and invalidation

Experience with reactive programming using RxDart (Streams, BehaviorSubject, stream combination)

Navigation with GoRouter — deep linking, nested routes, guards, redirect logic

Local Database & Offline Mode

Practical experience with Drift (code generation, migrations, complex queries, joins, transactions)

Understanding of offline-first architecture principles: data synchronization, conflict resolution, operation queues

Experience with SQLite; familiarity with database encryption (SQLCipher) is a plus

Networking

Strong knowledge of Dio — interceptors (auth, retry, logging), error handling, cancel tokens

Understanding of REST APIs, authorization tokens, refresh token logic

Experience using flutter_secure_storage for secure credential storage

Firebase

Integration and configuration of Firebase: Analytics, Crashlytics, Cloud Messaging (push notifications), Remote Config, Performance Monitoring

Experience debugging push notifications on both platforms

Device & Native APIs

Camera, gallery, file system (image_picker, file_picker, path_provider)

Geolocation and maps (Geolocator, Google Maps Flutter, map_launcher)

QR/barcode scanning (mobile_scanner)

Permissions (permission_handler), deep links (app_links)

Background file downloads (background_downloader)

Testing

Experience writing unit tests for business logic, services, and Riverpod providers

Experience with widget testing for UI components and user scenarios

Proficiency with mockito — dependency mocking, stubs, call verification

Testing asynchronous code: fake_async, stream matchers, timers

Experience or willingness to work with integration/E2E testing (Patrol or similar)

Understanding what and when to test — balancing coverage and maintenance cost

Native Integration

Experience integrating native libraries for Android (NDK, JNI, Kotlin/Java) and iOS (Swift/Objective-C, CocoaPods, XCFramework)

Writing Platform Channels (MethodChannel, EventChannel) to connect Flutter with native code

Ability to create Flutter plugins with native wrappers for both platforms

Experience debugging platform-specific issues — build, linking, native dependency compatibility

Code Quality & Code Review

Ability to conduct meaningful code reviews focusing on reliability, performance, and readability

Ability to identify async/await issues, memory leaks, and race conditions during review

CI/CD

Experience setting up and maintaining CI/CD for mobile applications (Fastlane, Codemagic, GitHub Actions or similar)

Automation of builds, signing, and publishing to the App Store / Google Play

Project Overview:

We are seeking a Lead Backend Engineer with deep expertise in PHP and strong proficiency in Node.js to help modernize and scale our backend systems. This role is central to evolving a large PHP monolith into modular, service-oriented components while maintaining high standards for code quality, testing, and reliability.

You’ll work in a remote-first, globally distributed environment, collaborating closely with product, platform, and engineering teams. Strong technical ownership, communication, and architectural thinking are essential.

Customer Overview:

USA influencer marketing platform for organizations looking to advance their creator marketing. Its enterprise-grade technology and industry-leading intelligence facilitate scaled creator discovery, streamlined workflows, and robust reporting, while ensuring compliance and brand safety.
 

Responsibilities:

• Develop a deep understanding of an existing PHP monolithic codebase and progressively extract modular services
• Design and implement scalable, testable, and reusable backend services
• Write clean, maintainable PHP and Node.js server-side code
• Design and maintain robust RESTful and GraphQL APIs
• Lead refactoring efforts to improve performance, readability, and long-term maintainability
• Build, deploy, and operate services on AWS (Lambda, API Gateway, and related services)
• Write and maintain unit and integration tests
• Review, validate, and improve code generated with AI tools—never blindly accept AI output
• Identify technical risks, bottlenecks, and opportunities for improvement
• Clearly communicate technical decisions, trade-offs, and solutions in written and spoken English
• Create short video walkthroughs or demos explaining architecture changes or completed work
• Collaborate effectively in a remote, async-first cross-timezone team with flexible working hours

Skills/Requirements:

• Expert-level PHP (Laravel) experience (non-negotiable)
• Strong backend experience with Node.js
• Proven experience working on enterprise-grade, production systems
• Hands-on experience refactoring or decomposing monolithic architectures
• Strong background in API design and backend architecture
• Experience with AWS, especially Lambda and serverless patterns
• Solid understanding of software design principles, patterns, and clean code practices
• Experience writing testable code and maintaining automated test suites
• Fluency in English (written and spoken)
• Excellent problem-solving, debugging, and communication skills
• Highly proactive and self-directed; able to unblock yourself without waiting for instructions
• AI & Developer Tooling Expectations
• You are expected to use AI as a productivity multiplier, not a replacement for engineering judgment.
• This includes:
• Experience with AI coding tools (e.g., GitHub Copilot, ChatGPT, Claude Code, Cursor)
• Using AI within IDEs such as VS Code or PhpStorm
• Critically reviewing, testing, and refining AI-generated code
• Understanding risks, edge cases, and limitations of AI-assisted development

We are looking for a Technical Support Manager (L1) to provide high-level assistance to our customers and partners. This role includes diagnosing and troubleshooting software issues, as well as configuring customer and provider accounts, including AI models.

📌 Please note: This position requires working night shifts, including:

One shift from 11:00 PM to 8:00 AM (23:00 – 08:00)
One shifts from 10:00 PM to 7:00 AM (22:00 – 07:00)
 

Primary responsibilities of a Technical Support Manager:
- Diagnose and troubleshoot technical issues, including account setup;
- Ask customers targeted questions to quickly understand the root of the problem;
- Guide clients and providers through issue resolution via phone, email, or chat;
- Properly escalate unresolved issues to appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Oversee the integration pipeline;
- Configure provider and client accounts;

- Utilize AI models to automate issue diagnostics, analyze client data, and optimize support processes.

Requirements & Skills

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;

- Ability to diagnose and troubleshoot basic technical issues;

- Experience working with AI models for data analysis, process automation, or customer support;

- Excellent problem-solving and communication skills;

- Excellent skills in SQL;

- Ability to provide step-by-step technical help, both written and verbal;

- BS degree in Information Technology, Computer Science, or relevant field.

Probation

- Standard probation — 3 months (may be exceptional cases)