Jobs at Djinni

Mint Innovations is a product IT company developing comprehensive solutions for last-mile delivery automation and OOH (Out-of-Home) infrastructure. We combine software, hardware (electronics & metal body design), and IoT to create technologies that work in the real world.

Today our team is 140+ specialists working on large-scale international products for customers in Ukraine, Europe, and other markets.

As the company continues to grow, we are looking for a Business Analyst who will strengthen our product and technology direction and help us scale and elevate our products to a new level.

Key Responsibilities

• Analyze operational processes and usage scenarios of parcel lockers and other OOH solutions from the perspective of operators, customers, and end users
• Work with requirements spanning software, hardware, and embedded solutions simultaneously, taking into account the interdependencies between them
• Analyze operational and product data (occupancy, turnover, dwell time, redirections, etc.) to identify opportunities for product and network optimization
• Gather, analyze, and formalize business, user, and functional requirements
• Translate business needs into clear and understandable requirements for technical teams
• Analyze and describe business processes, identify pain points and opportunities for improvement
• Create and maintain business requirements, functional requirements, and other necessary documentation
• Break down complex requirements to a level understandable for technical teams
• Work together with Delivery Managers to define scope of work, priorities, and expected outcomes
• Identify dependencies, constraints, risks, and potential conflicts within requirements
• Ensure requirements traceability throughout their entire lifecycle — from gathering the need to implementation and verification of the result
• Collaborate with developers and technical specialists to clarify requirements and find optimal solutions
• Communicate with international customers to clarify requirements, align expectations, and provide support at all stages of cooperation
• Collaborate with the QA team on preparing test scenarios and acceptance criteria
• Participate in team activities necessary for task delivery
• Keep the backlog and its related documentation up to date
• Analyze requirement changes and assess their impact on scope, timelines, resources, and related functionality
• Validate implemented functionality against business requirements and expected outcomes
• Participate in UAT and support stakeholders during functionality acceptance
• Conduct data analysis and use it to validate hypotheses and support product decisions
• Continuously improve processes for working with requirements, documentation, and cross-team collaboration

Requirements

• 1–2+ years of experience as a Business Analyst
• Experience working with products combining software, hardware, and/or embedded solutions is a plus
• Strong skills in gathering, analyzing, and formalizing requirements (business/functional/non-functional requirements)
• Experience with requirements documentation (User Stories, BRD/FRD, etc.)
• Analytical mindset, ability to work with data and draw product conclusions from it
• Experience working with international customers
• Understanding of Agile/Scrum methodologies, experience working in cross-functional teams
• Ability to decompose complex requirements and manage dependencies and risks
• Experience participating in UAT and validating functionality
• English proficiency — B2 or higher

What We Offer

• Opportunity to work on an innovative product used by international customers.
• Challenging technical tasks combining software and hardware.
• Professional and supportive engineering team.
• Competitive compensation and reviews.
• Opportunities for professional growth and continuous learning.
• Flexible working environment.
• Modern tools and technologies.
• English at the office

About the Role

We are looking for a Graphic & Industrial Designer to support the development and presentation of drone components and related products. You will be responsible for designing product packaging, labels, visual materials, and other design assets for manufacturing, product identification, and brand communication.

We value a practical, detail-oriented designer who combines strong visual skills with an understanding of physical products and uses AI tools to accelerate everyday design workflows.

Key Responsibilities

• Design packaging for drone components, including boxes, inserts, protective packaging, and product labels.
• Develop product graphics, branding elements, stickers, instruction sheets, and technical product documentation layouts.
• Create print-ready files and artwork specifications for suppliers and production.
• Develop product presentation materials, catalogs, brochures, and digital marketing assets.
• Collaborate with engineering, production, and marketing teams to ensure designs meet functional and manufacturing requirements.
• Prepare and adapt 2D/3D visualizations, mockups, and packaging prototypes.
• Use AI-powered tools to speed up concept development, visual exploration, image editing, and repetitive design tasks.
• Maintain consistent visual standards across products and packaging.

Requirements

• Professional experience in graphic design, packaging design, industrial design, or a related field.
• Proficiency in Adobe Illustrator and Photoshop; experience with InDesign is an advantage.
• Experience preparing print-ready files, dielines, labels, and packaging layouts.
• Understanding of printing technologies, materials, color management, and production specifications.
• Ability to create clear, functional designs for technical products and components.
• Practical experience using AI tools in design workflows, such as ChatGPT, Adobe Firefly, Midjourney, or similar tools.
• Good communication and collaboration skills.
• English at B2 level or higher.
• Remote

Nice to Have

• Experience with industrial, electronic, automotive, aerospace, or drone-related products.
• Basic 3D modeling or visualization skills using Fusion 360, SolidWorks, Blender, or similar tools.
• Experience designing protective packaging for fragile or precision components.
• Knowledge of sustainable packaging materials and production cost optimization.
• Experience creating assembly instructions, exploded views, or technical illustrations.

What We Offer

• Opportunity to contribute to the development of a growing drone-component manufacturing operation.
• Direct collaboration with engineering and production teams.
• The opportunity to introduce AI-driven workflows and improve design processes.
• A practical, product-focused environment with room for professional growth.

We are seeking a proactive and skilled Lead VFX Artist to head our VFX direction and foster the growth of our artistic team. In this role, you will hold complete ownership over the visual and technical excellence of real-time effects across our game portfolio — ranging from dynamic gameplay and character interactions to polished UI animations, rewards, and feedback systems.

This is a high-impact, hands-on role within our client’s team where your ideas, technical insight, and artistic vision will directly shape the player experience. You will collaborate closely with Cross-Functional Teams, including 2D/Spine Animators, UI/UX, Art, Tech Art, Game Design, Product, and Development.

Key Responsibilities & Expectations

• Team Leadership & Mentorship: Guide, inspire, and manage the VFX team through regular 1:1s, performance evaluations, continuous feedback, and knowledge sharing.
• Hands-on Execution & Quality: Drive visual effects from early conceptual stages to final, polished in-game integration.
• Pipeline & Workflow Optimization: Establish clear technical standards, refine production pipelines, and manage team allocation and delivery timelines.
• Cross-Disciplinary Approach: Assess features to select the best execution path (Spine, Unity, VFX, or a hybrid approach) and solve production blockers effectively.

• Artistic & Technical Balance: Ensure game visual hierarchy, timing, composition, and visual feedback remain top-notch while staying within mobile technical limits.

   

What We Are Looking For

• Leadership Experience: Proven track record of leading, mentoring, and managing artists in a game development environment.
• Casual Mobile Expertise: In-depth knowledge of casual mobile game visual dynamics and performance constraints.
• Unity Proficiency: Solid hands-on experience with Unity (Particle System, Shader Graph, custom shaders, and mobile optimization).
• Spine Animation: Ability to create/review animations, prepare assets, and integrate Spine assets smoothly into Unity.
• Motion & Visual Design: Exceptional grasp of timing, anticipation, readability, and overall game feel.
• Technical Art Foundations: Understanding of mobile platform limitations, performance profiling, and optimization best practices.
• Communication: Ability to articulate creative and technical proposals clearly to stakeholders and cross-functional teams.
• Portfolio: A rich collection of work showcasing gameplay effects, character VFX, and dynamic UI animations.

• Gamer Mindset: Deep passion for games and a curiosity about why specific visual solutions resonate with players.

   

Nice-to-Haves / Bonus Points

• Experience with Poker, Card, or Casino-style games (or a strong curiosity to master these mechanics and player behaviors).
• Multilingual skills (fluency in two or more: English, Ukrainian, Mandarin Chinese).
• Familiarity with After Effects or other advanced motion design tools.
• Experience supporting multiple production pipelines/projects simultaneously.

• Openness to potential relocation to Japan.

   

How to Apply

If you want to combine hands-on creation with team leadership and leave a real mark on mobile games, we’d love to connect!

Please share your CV along with a link to your Portfolio.

• You will join a Regulatory Reporting Platform within a large US investment bank. The platform is responsible for collecting, processing, and transforming large volumes of data from multiple internal systems to produce regulatory reports for 240 jurisdictions worldwide. In total, the platform supports around 10,000 reports across a wide range of regulatory, compliance, financial, and risk reporting areas.
  This is a large-scale, business-critical data platform operating in a highly regulated environment, where data accuracy, quality, traceability, and timely delivery are essential. The team works on building and enhancing data pipelines, implementing reporting logic, ensuring data validation and reconciliation, and supporting the generation of complex regulatory outputs.
  The project is delivered by a global distributed team with colleagues located in Ukraine, Poland, and the US, offering close collaboration with engineers, analysts, and business stakeholders across multiple regions.

   

• Responsibilities:

  - Design, develop, and maintain solutions for a large-scale Regulatory Reporting Platform
  - Build and enhance data processing pipelines using Java and Apache Spark
  - Implement scalable logic for data ingestion, transformation, aggregation, and enrichment from multiple internal data sources
  - Develop and optimize batch processing jobs to support the generation of regulatory reports across multiple jurisdictions
  - Ensure high standards of data quality, validation, reconciliation, and consistency throughout the reporting lifecycle
  - Translate business and regulatory requirements into robust technical solutions
  - Collaborate with business analysts, QA engineers, and cross-functional teams to deliver reporting functionality
  - Investigate and resolve data and application issues in development, test, and production environments
  - Improve application performance, scalability, and reliability for high-volume data processing workloads
  - Contribute to the design and implementation of reusable components and engineering best practices
  - Participate in code reviews, testing, and release activities to ensure high-quality deliverables
  - Work closely with distributed teams across Ukraine, Poland, and the US in an agile delivery model
  - Support continuous improvement of the platform, including monitoring, troubleshooting, and operational stability

   

• Mandatory Skills Description:

  - 6+ years of commercial experience with Python
  - 2+ years of PySpark experience
  - Experience in designing and developing scalable, high-performance backend applications
  - Good knowledge of SQL and working with large datasets from multiple data sources
  - Strong problem-solving skills and ability to work effectively in a global distributed team

   

• Nice-to-Have Skills Description:

  - Experience in financial services, investment banking, or regulatory reporting projects
  - Familiarity with data quality, reconciliation, and control frameworks
  - Experience working with large-scale enterprise data platforms
  - Knowledge of cloud environments and modern data platform architectures
  - Understanding of CI/CD practices and automated deployment pipelines
  - Experience working in Agile / Scrum teams within a distributed global setup

   

• Languages:
  • English: B2 Upper Intermediate

We’re looking for a proactive, hands-on Community & SEO Content Manager who combines strong content creation and SEO skills with a genuine interest in building professional communities.

You’ll play an important role in growing ArboNation by creating valuable, trustworthy resources that help tree care professionals solve real-world challenges, improving our visibility through organic search, and building an engaged community where industry professionals can connect, share knowledge, and learn from one another.

The ideal candidate is both a strong writer and a community builder - someone who takes initiative, understands audience needs, works independently, and follows through to turn ideas into meaningful results.
 

Responsibilities

• Audit, update, and maintain existing website content.
• Conduct keyword research and identify relevant search opportunities for the US market.
• Plan, write, edit, and publish SEO-friendly content, including guides, checklists, and templates.
• Improve on-page SEO, content structure, and internal linking.
• Research audience needs and turn recurring questions into useful resources.
• Recruit, onboard, and support founding community members.
• Manage daily community activity, respond to questions in English and Spanish, and facilitate discussions.
• Follow up with members to help them achieve practical outcomes.
• Coordinate expert sessions and identify opportunities for new content.
• Monitor SEO performance, website analytics, and community engagement.
• Prepare monthly reports and collaborate with marketing, partnerships, and development teams.
• Ensure content accuracy, source verification, privacy, and responsible use of AI.
   

Requirements

• Strong English writing, editing, and interviewing skills.
• Practical experience with SEO, keyword research, search intent, and on-page optimization.
• Experience managing website content through a CMS.
• Working knowledge of Google Search Console and website analytics.
• Strong research and fact-checking skills.
• Experience in community management, onboarding, moderation, and member support.
• Spanish proficiency at approximately B2 level or equivalent.
• Ability to create clear, practical content from complex information.
• Strong organizational skills and the ability to work independently.
• Responsible use of AI tools and understanding of confidentiality, privacy, and consent.
   

Nice to have:

• Experience with B2B or professional communities.
• Knowledge of arboriculture, landscaping, construction, or other field-service industries.
• Experience with newsletters, online events, and technical SEO.
   

Work format: Full-time, remote, Monday–Friday, with agreed working hours that overlap with the US market.

What We Offer

• 100% remote work opportunity and flexitime - choose working hours between 8:00-20:00 Kyiv time.
• Personal Growth Budget in USD (Travel, Health & Psychotherapy, Sports, Education & Training, Software, Work Equipment).
• Competitive compensation in USD with regular salary reviews.
• Paid vacation, holidays, and sick leave.
• Continuous professional growth through mentorship, feedback, and knowledge sharing.
• English Speaking Club with a native speaker.
• Access to AI tools, including coding assistants for engineers and LLM subscriptions for non-technical specialists.
• Projects with clients across Europe and North America across FinTech, Logistics, Hospitality, E-commerce, Legal, Music, and other industries.
• Transparent processes, flat management structure, and a supportive team culture.

About the Role

• We are hiring a Senior Full-Stack Engineer to become one of the strongest technical contributors on the team.
• The single most important thing we’re looking for is experience scaling a SaaS product. We want someone who has already seen what happens as a live platform grows: increasing complexity, technical debt, scaling bottlenecks, evolving data models, unreliable integrations, and engineering decisions that worked at one stage but became expensive at the next.

• This is a hands-on senior engineering role with strong technical leadership expectations. You will design and write production code, own substantial systems end to end, influence architectural decisions, challenge technical direction when needed, and raise the engineering level of the people around you.

   

Project

• FinTech SaaS platform built for the restaurant and hospitality industry. Our products handle tip pooling and payouts, payroll, reporting and compliance, labor and operational data, and integrations with the systems hospitality businesses already use. The platform is live, serves thousands of customers and moves millions of dollars.

   

Required Hard Skills

• Several years operating at Senior Engineer level on a SaaS product that grew significantly while you were there. You have seen a system become meaningfully bigger and understand the problems that tend to arrive next.
• Strong Python and Django / Django REST Framework experience, or deep experience in a closely comparable backend stack.
• Strong React and TypeScript experience, with the ability to work effectively across backend and frontend when required.
• Strong PostgreSQL and data modeling skills. You should be comfortable designing schemas that can evolve as the business grows into new products and safely changing them once they contain production data.
• Production experience with asynchronous and distributed workloads using Celery or comparable technologies.
• Strong understanding of API design and third-party integrations, including failure handling, retries, idempotency, data consistency, reconciliation, and situations where the system on the other side is unreliable or outside your control.
• Strong understanding of software architecture and the ability to make pragmatic architectural decisions inside a large existing codebase rather than only designing systems from scratch.
• Experience identifying and addressing performance, scalability, reliability, and maintainability problems before they become critical.
• Strong testing practices and experience safely evolving systems that must remain operational while they are being changed.
• Production experience with Docker, CI/CD, monitoring, error tracking, and observability. 
• Strong Linux knowledge. 
• Sound judgment about technical debt: knowing the difference between an acceptable shortcut and one that will create significant problems later, and being able to improve a system while it remains in production.
• Everyday experience with using AI agents for work (Claude Code or Codex). Familiar with configuring AI toolset, understanding pros and cons of modern AI.

Current Stack

• Django / DRF, PostgreSQL, Redis, Celery, Docker, Traefik, Datadog, Sentry, Mailgun, GitHub Workflows.
• Next.js, MUI, TanStack Query, React Hook Form, Zod, Vitest.

Nice to Have

• FinTech or financial systems experience, particularly payments, payouts, ledgers, reconciliation, payroll, banking, audit trails, or other systems where financial correctness matters.
• Experience with restaurant or hospitality technology, including POS, scheduling, workforce management, payroll, or similar systems.
• Experience with high-volume or business-critical third-party integrations.
• Experience improving a system with meaningful legacy code or technical debt while the product remained actively developed.
• Experience with multi-tenant SaaS architectures.
• Experience improving engineering practices across a team rather than only within your own work.
• Experience as a Senior Engineer in a company of roughly 20–200 people, where your role included helping decide what technical work actually mattered.

Required Soft Skills

• Ability to take technical ownership beyond your own tickets and think about the health of the product and engineering system as a whole.
• Strong engineering judgment and the confidence to challenge technical decisions constructively, including decisions made by Staff Engineers and engineering leadership.
• Comfort with ambiguity. Problems will not always arrive fully specified, and part of your job is asking the questions that make them clear before code gets written.
• Ability to explain complex technical trade-offs clearly to engineers, Product, and non-technical stakeholders.
• A strong teaching mindset. You explain your reasoning, document important decisions, review code seriously, and make the engineers around you better rather than becoming the only person who understands a difficult system.
• Comfortable taking leadership during difficult technical situations without waiting for someone else to define every step of the solution.
• Strong written communication and self-direction. The team is distributed across Canada and Europe with limited live overlap, so you need to communicate clearly asynchronously and drive your own work.
• Fluent English, written and spoken.

Key Responsibilities

1. Own substantial systems end to end

• Take meaningful problems that have been identified but not fully solved and work with Staff Engineers and Product to determine the right technical approach.
• Own complex initiatives from problem definition through design, implementation, migration, testing, rollout, and production monitoring.
• Design not only for the expected path, but also for what happens when something goes wrong in production.

• Remain responsible for the systems you build once they are carrying real customer data and real money.

   

2. Help strengthen the architecture of a growing product

• Work closely with Staff Engineers and the VP of Engineering on architectural decisions and technical direction.
• Understand the existing architecture and identify where today’s decisions may create tomorrow’s problems.
• Identify areas where the platform may struggle as product complexity, integrations, customers, data volume, and transaction volume increase.
• Challenge architectural decisions constructively when you see a better approach.

• Help evolve the architecture incrementally through small, safe improvements rather than unnecessary rewrites or over-engineering.

   

3. Protect correctness, reliability, and engineering quality

• Treat financial correctness as a first-class engineering concern.
• Design for reconciliation and auditability: how we prove a number is correct, understand how it was produced, and detect discrepancies before customers do.
• Use Datadog, Sentry, logs, production data, and other signals to identify recurring problems and their root causes.
• Improve observability, error handling, testing, deployment safety, performance, and operational reliability.

• Make sure recurring production problems are solved systematically rather than repeatedly patched.

   

4. Own technically difficult areas of the product

• Lead work involving complex third-party integrations, asynchronous workflows, data synchronization, reconciliation, migrations, and failure recovery.
• Design systems that behave predictably when external APIs fail, requests are duplicated, jobs execute late, or data arrives in an unexpected state.
• Work closely with Product to make technical feasibility and engineering constraints visible before implementation begins.

• Help break large technical initiatives into safe, incremental pieces that can be built, migrated, and released without unnecessarily putting the existing platform at risk.

   

5. Make the case for important technical work

• Identify technical debt, platform investment, reliability work, and architectural improvements that may not naturally appear on the product roadmap.
• Distinguish between debt that can safely remain and debt that is materially affecting reliability, engineering speed, or future product development.
• Make the business and technical case for that work using evidence rather than engineering preference alone.

• Help sequence improvements so they support product development rather than competing with it unnecessarily.

   

6. Raise the level of the engineering team

• Be a strong technical reference point for other engineers.
• Review architecture, designs, and pull requests with a focus on correctness, reasoning, and long-term maintainability.
• Explain why you would make a decision differently rather than simply leaving a verdict.
• Mentor engineers through reviews, pairing, technical discussions, and example.
• Document important knowledge and decisions so understanding stays with the team rather than with one individual.

• Take leadership when a difficult technical problem crosses multiple areas or engineers.

   

7. Remain hands-on

• Design and write production code across the backend and frontend.
• Take direct ownership of technically difficult or risky work when appropriate.
• Debug difficult production issues and establish their root causes.
• Read and understand the existing codebase before changing it.

• Build enough direct knowledge of the platform to ensure your technical decisions are grounded in how the system actually works.

   

Who this position is not for

• This is not a role for someone whose definition of seniority is simply delivering more complicated tickets. 
• If you prefer receiving clearly defined tickets and technical solutions and then implementing them, this role will probably be frustrating.
• It is not a management role. You won’t have direct reports or headcount responsibility. Leadership here comes through technical ownership, judgment, mentoring, reviews, and influence.
• It is also not a Staff Engineer role. Our Staff Engineers and VP of Engineering set the overall technical direction and architecture. You will help shape that direction, challenge it when needed, and fully own the design and implementation of substantial systems within it.
• It is not a greenfield role. You will be joining a live platform with thousands of customers and a roadmap that does not pause while technical improvements are made. Much of the work involves understanding existing systems, migrating them safely, and improving them incrementally rather than replacing them.
• If you naturally ask what happens when the system gets significantly larger, how it fails, how we know the data is correct, and what today’s shortcut will cost us a year from now, you’ll recognize the work.

Things You Should Know Before Applying

• The engineering challenge is no longer simply building features quickly. It is continuing to ship while improving reliability, scalability, architecture, and the technical foundation required for significant year-over-year growth
• There is technical debt. Part of your job is determining which debt actually matters, making its impact visible, and helping address it without stopping product development.
• Requirements will sometimes be incomplete. We expect you to help shape the solution rather than wait for perfect specifications.

• You will be expected to disagree when necessary, propose better approaches, and explain the reasoning behind them.

   

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We are currently seeking a Customer Support Representative (Hospitality) to join our team.

This role is part of a newly launched international project in the hospitality industry, supporting guests throughout their stay and ensuring they receive exceptional service at every stage of their journey.

You'll communicate with guests across multiple channels, helping them with booking-related questions, property access, reservations, and other service requests. We're looking for professionals who genuinely enjoy helping people, stay calm under pressure, and believe that every interaction should leave guests with a positive impression.

Working schedule:

• Monday–Sunday;
• 5 shifts per week on a rotating schedule, 2 obligatory night shifts, first couple of months no night shifts;
• Shift options:
  • 07:00–16:00 CET
  • 15:00–00:00 CET
  • 23:00–08:00 CET
• 30-min. lunch break;
• +25 min. sanitary break
• Schedules are shared one week in advance.

Your future responsibilities include:

• Providing support to guests via phone calls, email, chat, WhatsApp, and online booking platforms;
• Assisting guests with booking questions, reservation updates, and property access;
• Delivering service with a true hospitality mindset, always putting the guest experience first;
• Resolving guest inquiries efficiently while maintaining a warm, professional, and empathetic tone;
• Escalating critical cases, such as refund requests, legal matters, or complaints requiring special attention, to the appropriate internal teams;
• Accurately documenting customer interactions using internal systems and tools;
• Collaborating with teammates to ensure a seamless and consistent guest experience.

Communication channels:

• Phone calls;
• Email;
• Live chat;
• WhatsApp;
• Online booking platform messages.

Needed experience & skills:Required:

• German (B2+) and English (B2+)
• At least 1 - 3 years of experience in Customer Support, Hospitality, or another customer-facing role;
• Confidence communicating with customers across multiple channels.

Soft skills:

• Strong problem-solving skills and the ability to think independently;
• Excellent written and verbal communication;
• A warm, guest-oriented communication style;
• Ability to remain calm and professional in challenging situations;
• Adaptability in a fast-changing environment;
• Strong multitasking skills without compromising service quality;
• Positive attitude and genuine team spirit.

Work with EverHelp is about:

• Fully remote collaboration;
• Working on an international hospitality project supporting guests from around the world;
• A welcoming, collaborative team environment where people genuinely support one another;
• Comprehensive onboarding and continuous support from experienced professionals;
• Opportunity to grow while working with a fast-growing international business.

Training program:

• Three-week paid onboarding program, including:
  • self-paced learning;
  • live online training sessions;
  • quizzes;
  • practice with real customer cases.
• You'll receive continuous guidance from experienced teammates throughout your onboarding.

What makes this role unique?

Hospitality is about much more than answering questions—it's about creating memorable experiences. Every interaction is an opportunity to make a guest feel welcome, supported, and valued.

You'll join a rapidly growing international project where adaptability, teamwork, and a genuine desire to help others are just as important as technical knowledge. While the environment can be fast-paced, you'll always have access to comprehensive training and 24/7 support from experienced colleagues.

Submit your resume and join our team! 🚀

We are looking for a VIP Account Management Team Lead to build, lead, and develop our VIP Account Management function across LATAM markets. This position combines team leadership, premium customer service, player retention, operational excellence, and performance analysis.

The ideal candidate has experience working with VIP players in the iGaming industry, strong leadership skills, and a data-driven approach. You will be responsible for building long-term relationships with high-value players, developing VIP Account Managers, monitoring portfolio performance, and continuously improving the VIP experience.

During the initial stage, the Team Lead will also personally handle selected VIP player requests and communications. This hands-on involvement will help establish service standards, validate operational workflows, better understand player needs, and ensure a consistently high-quality VIP experience from the beginning.

Key Responsibilities:
 

• Build, lead, mentor, and support a team of VIP Account Managers.
• Personally handle selected VIP player requests and communications during the initial development stage of the function.
• Build and maintain strong professional relationships with VIP and High Value players.
• Ensure timely and personalized communication through email, Telegram, WhatsApp, and other approved channels.
• Monitor team and individual portfolio performance and ensure the achievement of operational and commercial KPIs.
• Develop player engagement, retention, loyalty, and reactivation strategies.
• Monitor VIP player activity and identify churn risks, changes in deposits or turnover, significant wins or losses, and other behavioral signals.
• Coordinate personalized offers, bonuses, promotions, and service solutions based on player value, preferences, and activity.
• Conduct regular quality reviews of player communications and provide structured feedback to VIP Account Managers.
• Handle escalated player cases, complaints, withdrawal-related questions, and complex operational issues.
• Ensure that all player contacts, agreements, bonuses, follow-ups, and relevant notes are correctly recorded in the CRM or operational tools.
• Participate in hiring, onboarding, training, and developing new VIP Account Managers.
• Create and maintain VIP service processes, communication standards, guidelines, scripts, and best practices.
• Collaborate with CRM, Customer Support, Product, Payments, Risk, Bonus, BI, and Technical teams to resolve player-facing issues.
• Work with the CRM team on VIP segmentation, personalised campaigns, lifecycle communications, and reactivation initiatives.
• Analyse portfolio performance, retention, player activity, bonus efficiency, deposits, turnover, GGR, NGR, and other relevant VIP metrics.
• Prepare regular reports on team performance, portfolio health, player retention, service quality, and operational efficiency.
• Generate and test new ideas for VIP engagement, retention, reactivation, and loyalty.
• Drive continuous improvements in the VIP customer experience and internal workflows.

Requirements:
 

• 2+ years of leadership or senior-level experience in VIP Account Management, Customer Success, Retention, or a related function.
• Previous iGaming experience is mandatory.
• Proven experience working directly with VIP and High Value players.
• Experience communicating with players through Telegram, WhatsApp, email, and other messaging platforms.
• Upper-intermediate English level or higher.
• Strong understanding of player retention, reactivation, loyalty, and personalised service.
• Experience working with VIP performance metrics, player segmentation, CRM systems, and reporting.
• Strong analytical and problem-solving skills.
• Experience onboarding, coaching, and developing Account Managers.
• Ability to manage escalations and independently resolve complex operational issues.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to maintain professional boundaries while building trusted relationships with players.
• Experience working with CRM, back-office, customer support, and player-management platforms.

Nice to Have:
 

• Experience managing VIP players across multiple markets or brands.
• Knowledge of casino and sportsbook products.
• Experience with CRM automation, segmentation, and personalised campaigns.
• Experience with reporting tools and dashboards.
• Understanding of payment flows, withdrawal processes, bonus mechanics, KYC, and responsible gaming procedures.
• Experience creating VIP service documentation, communication templates, and knowledge bases.
• Additional languages relevant to the target markets.

Personal Qualities:
 

• Proactive and ownership-driven mindset.
• Strong leadership and coaching skills.
• Excellent interpersonal and relationship-building abilities.
• High level of emotional intelligence and empathy.
• Attention to detail.
• Data-driven decision-making approach.
• Excellent organisational and prioritisation skills.
• Ability to remain calm under pressure.
• Strong sense of accountability.
• Positive, discreet, and solution-oriented attitude.

Are you looking for an opportunity to manage enterprise-scale solutions in an international environment? Join a long-term project as a Strong Junior Project Manager and work with one of the world’s leading network and infrastructure providers. In this role, you will coordinate software delivery, collaborate with multinational teams, and work closely with both engineering and business stakeholders.

At Sigma Software, we value transparency, collaboration, and continuous growth. You will join a people-oriented environment where modern engineering approaches, AI-driven practices, and knowledge sharing are encouraged across teams.

CUSTOMER
Our customer is a globally recognized provider of network infrastructure and enterprise communication solutions, serving businesses and service providers worldwide. The company operates in a highly complex technological ecosystem, supporting large-scale services and digital transformation initiatives across multiple regions.

PROJECT
The project focuses on the development and support of a core enterprise component used in customer support services. The team works within a large-scale distributed environment that combines cloud infrastructure, enterprise Java solutions, and telecom-related integrations.

RESPONSIBILITIES

• Plan project activities, estimates, milestones, and dependencies
• Track scope, schedule, budget, risks, and delivery progress
• Clarify and document business and technical requirements
• Coordinate the development process and remove delivery blockers
• Keep stakeholders informed and manage expectations
• Support the team and maintain a productive, human-oriented working environment
• Maintain project documentation and reporting
• Support resource planning, assignments, and team development
• Apply current development and AI practices to improve project delivery
   

REQUIREMENTS
 

• At least 2 years of practical Project Management experience in software development
• Hands-on experience delivering projects in a complex technical domain
• Understanding of modern software development and AI practices
• Solid knowledge of project planning, estimation, risk management, budgeting, and delivery control
• Ability to understand and discuss technical requirements with engineers and Customers
• Strong organisation, prioritisation, and problem-solving skills
• Human-oriented approach to team and people management
• Customer-oriented mindset focused on business goals and delivery outcomes
• Clear and confident communication with technical and non-technical stakeholders. Experience working in a multinational environment
• Upper-Intermediate or higher English level
   

WOULD BE A PLUS
 

• Experience with Java or cloud-based projects
   

Шукаєш можливість керувати enterprise-рішеннями в міжнародному середовищі? Приєднуйся до довготривалого проєкту на позиції Strong Junior Project Manager та працюй з одним із провідних світових постачальників мережевої інфраструктури та комунікаційних рішень. У цій ролі ти координуватимеш delivery програмного забезпечення, співпрацюватимеш із міжнародними командами та тісно взаємодіятимеш як з engineering-, так і з business-стейкхолдерами.

У Sigma Software ми цінуємо прозорість, співпрацю та постійний розвиток. Ти станеш частиною people-oriented середовища, де команди активно використовують сучасні engineering-підходи, AI-driven практики та обмін знаннями.
 

КЛІЄНТ
Наш клієнт — всесвітньо відомий постачальник рішень у сфері мережевої інфраструктури та enterprise-комунікацій для бізнесів і сервіс-провайдерів по всьому світу. Компанія працює у складній технологічній екосистемі, підтримуючи масштабні сервіси та ініціативи цифрової трансформації в різних регіонах.

ПРОЄКТ
Проєкт зосереджений на розробці та підтримці ключового enterprise-компонента, який використовується у customer support сервісах. Команда працює у масштабному distributed-середовищі, що поєднує cloud-інфраструктуру, enterprise Java-рішення та telecom-інтеграції.

ОБОВ’ЯЗКИ

• Планувати проєктні активності, оцінки, milestones і залежності
• Відстежувати scope, графік, бюджет, ризики та прогрес delivery
• Уточнювати та документувати business і technical requirements
• Координувати процес розробки та усувати delivery blockers
• Інформувати стейкхолдерів і керувати очікуваннями
• Підтримувати команду та сприяти продуктивному, people-oriented робочому середовищу
• Підтримувати проєктну документацію та звітність
• Допомагати з resource planning, assignment процесами та розвитком команди
• Застосовувати сучасні development та AI practices для покращення delivery процесів

ВИМОГИ

• Від 2 років практичного досвіду у Project Management у software development
• Практичний досвід delivery проєктів у складному технічному домені
• Розуміння сучасної software development методології та AI practices
• Ґрунтовні знання у сфері планування проєктів, estimation, risk management, budgeting і delivery control
• Здатність розуміти та обговорювати technical requirements з engineers і Customers
• Сильні організаційні навички, навички пріоритизації та вирішення проблем
• People-oriented підхід до management команди
• Customer-oriented mindset із фокусом на business goals та delivery results
• Чітка та впевнена комунікація з technical і non-technical стейкхолдерами
• Досвід роботи в міжнародному середовищі
• Рівень англійської — Upper-Intermediate або вище

БУДЕ ПЛЮСОМ

• Досвід роботи з Java або cloud-based проєктами

SBC Performance drives scalable growth for brands ready to expand globally.

Working across eCommerce, health & wellness, education, and entertainment, our team helps brands acquire customers faster and scale across 26+ global markets.

We combine data-driven paid media, performance creative, and advanced analytics to turn marketing into a predictable revenue engine.
Trusted by 200+ companies, managing $150M+ in ad spend.

Scale faster. Grow smarter.

About the role
The Account Farmer is responsible for creating, preparing and maintaining a stable portfolio of ad accounts, so that campaigns run without unnecessary risks or downtime.
 

What you’ll do:

• Create and set up ad accounts in line with internal standards and platform requirements
• Complete verifications and configure account security
• Regularly monitor account health and spot potential risks early
• Keep an up-to-date database of accounts and their statuses in Google Sheets
• Hand over ready accounts to account managers and coordinate non-standard situations
• Prepare daily and periodic reports and help improve processes
   

What matters to us:

• Basic understanding of antidetect browsers
• Attention to detail
• Discipline and good organization
• Technical literacy
• Readiness to work with spreadsheets and a high volume of repetitive tasks
• Responsibility and a proactive attitude
   

Nice to have:

• Experience with AdsPower or other antidetect browsers
• Experience in account farming, media buying or working with ad accounts
• Your own know-how, suppliers or life hacks you’re ready to share
   

What We Offer

• Remote job
• Competitive compensation
• Flexible working hours: we start our operation day between 9:00 — 11:00 CET
• All necessary equipment
• Paid vacation and sick leaves
• Educational support: reimbursement of certification, training, and a knowledge-sharing atmosphere
• Company events and multiple internal activities
• Open feedback and transparent direct communication

Industry: iGaming / Gambling / Slot Game Development
Level: Middle / Senior
Employment: Full-time
Work format: Remote

About the Role

We are looking for an experienced 2D Animator to join a game development team specializing in online slot games for the international iGaming market.

The ideal candidate has experience creating high-quality 2D animations for slot games, understands casino game mechanics, and can deliver visually engaging animations that enhance the player experience.

Key Responsibilities

• Create high-quality 2D animations for online slot games.
• Animate game symbols, characters, backgrounds, UI elements, and visual effects.
• Develop animations for wins, bonuses, free spins, and other game features.
• Collaborate with 2D Artists, Game Designers, and Developers.
• Optimize animations for smooth performance across mobile and desktop platforms.
• Maintain consistent animation quality and visual style.

Requirements

• 2+ years of professional experience in 2D animation.
• Experience in iGaming, slot games, or gambling game development.
• Strong knowledge of Spine 2D.
• Experience with Adobe Photoshop and After Effects.
• Understanding of animation principles, timing, and visual storytelling.
• Experience preparing animations for integration into game engines.
• Portfolio featuring 2D animations, preferably for slot games.

Nice to Have

• Experience with Unity.
• Experience with particle effects and VFX.
• Understanding of slot game mechanics and player engagement.
• Experience working with international B2B slot providers.

What We Offer

• Opportunity to work on international slot game projects.
• Collaboration with an experienced game development team.
• Remote work opportunities.
• Competitive compensation based on experience.
• Professional growth within the iGaming industry.

About us

We're a Singapore-registered performance marketing agency running paid ads for 30+ clients worldwide, mostly in restricted verticals: iGaming, crypto, forex, sweepstakes, loans, dating and similar. All legal businesses.

We're AI-native. Automation handles the reporting, the checks and the busywork, so our media buyers spend their time on testing, strategy and scaling.

The role

You run Meta campaigns for your own client accounts, end to end:

• Launch campaigns: structure, audiences, budgets
• Test creatives, angles and audiences, and make the kill and scale calls
• Optimise daily against each client's real targets: cost per FTD, CPA, ROAS — not cheap leads
• Keep accounts healthy: spend limits, tracking, ad policy, restrictions
• Update clients on results in short, clear English messages, and join client calls in English
• Work with our creative and automation team on what to test next

This is a specialist seat, not an assistant role.

What you need

• 2+ years running Meta direct-response campaigns yourself, not under someone else's direction
• Hands-on experience in iGaming or another restricted vertical
• You've dealt with ad rejections and account restrictions and kept performance going
• Strong written English (B2+): most client communication is written
• Spoken English for client calls. It doesn't need to be perfect, but you must be able to hold the call yourself
• Consistency. Every working day, every meeting, the same standard
• Google Ads or TikTok Ads experience is a plus

How we work

• You own your accounts: the results, the spend and the client relationship
• Reliability beats brilliance
• No surprises: spend never runs past what a client has funded, and nothing is promised to a client that hasn't been agreed
• Every account is safe before you sign off for the weekend
• Fast replies during working hours. Clients talk to you directly

What you get

• $800–1,200/month base, based on experience, paid in USD
• A performance bonus on top that grows with the number of accounts you run and your time with us
• A monthly Media Buyer of the Month award
• Flexible hours, Monday to Friday: at least 4 of your hours must fall inside 11:30–19:30 Kyiv time (3–11 PM India time). No weekend shifts
• Fully remote
• AI and automation tools that take the manual grind off your plate
• International clients, and a Singapore company behind you

How to apply

In your message, tell us in a few lines:

1. One Meta campaign you ran in iGaming or a restricted vertical: the starting cost per FTD/CPA, what you changed, and the ending number
2. Your base rate in USD, and the earliest date you can start

Shortlisted applicants are asked for a short 3–5 minute screen recording of their Ads Manager, narrated in English. The best get a live interview in English with a practical test on the call.

Employment: Full-time, fully remote. Long-term cooperation. IT Outsourcing, international clients.
About the role:
We are looking for a Project Manager to join our team for long-term cooperation. You'll manage long-term web and mobile development projects for international clients. As an outsourcing company, you will manage several projects simultaneously.

Requirements:
 

• 4+ years of experience as an IT Project Manager in an IT outsourcing / service company, in web and/or mobile application development.
• Strong problem-solving skills.
• Experience in customer relations management, requirement management, change management, and estimation techniques.
• Proficient in Agile methodologies and project management best practices.
• Experience with seasoned teams (Middle/+), with the ability to motivate and build consensus.
• Multitasking abilities to handle multiple projects simultaneously.
• Demonstrated disciplined work ethic and openness to constructive criticism.
• Experience in pre-sales activities and roadmap preparations.
• Technical background (technical degree or completed software development/QA courses) is a plus.
• Proficient spoken and written English: B2–C1 (Upper-Intermediate to Advanced); Daily direct communication with international clients.

Responsibilities:
 

• Gather and document project requirements and specifications.
• Plan, execute, and control projects.
• Resource planning and building relevant timelines.
• Allocate work within and between project teams based on task nature and complexity.
• Monitor team and individual performance.
• Build estimates for projects and milestones in collaboration with the team.
• Keep track of production milestones on development projects.
• Deep understanding of the product's functionality — knowing how all features and processes work within the project.
• Understanding client needs — the ability to correctly prioritize and structure tasks.
• Effective communication — deeply engage with the client, team, and business analyst to align goals, tasks, and priorities.

What we offer:
 

• Full-time role, fully remote, with flexible hours after probation.
• Ongoing training and educational opportunities.
• Performance reviews once a year.
• Competitive salary in USD.
• 21 paid vacation days.
• 7 paid sick days (+15 for serious cases such as COVID or surgery).
• 10 floating public holidays.
• Online team-building events and corporate activities.
• Projects across diverse domains (e-commerce, healthcare, fintech, etc.).
• Clients from the USA, Canada, and Europe.

Interview stages:
 

• AI screening.
• Interview with a recruiter.
• Final interview with C-Level.
• Test task (as needed).
• Reference check.
• Offer.

About us:

International IT company ZONE3000 has been providing complete solutions for developing and supporting web services (domain registration, hosting, SSL certificates, private mail) for 25 years. Our strategic partners are the world’s second biggest domain registrar Namecheap and a leading Ukrainian hosting provider HOSTiQ. We cooperate with more than 2200 specialists and are listed in the TOP 10 of the largest biggest IT companies in Ukraine.

Job requirements:

ZONE3000 opens up new opportunities, who might be interested in them?

• young ambitious professionals, who are just dreaming about pursuing an IT career;
• students willing to combine education with a professional development path;
• specialists seeking to master a new industry or change their occupation completely.

If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist.

The only requirement for this position is an Intermediate or above level ofEnglish. All the technical details and professional skills will be taught at our training.

You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

What you’ll get:

• A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
• Formal employment, paid vacation and sick leave.
• Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
• Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
• Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
• Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
• Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.

What you will do:

• Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Some extra perks you’ll get:

• FreeEnglish classes: grammar lectures, speaking clubs.
• Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
• Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
• Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.
• Team buildings and corporate parties are on hold for the duration of the armed conflict.

Project description

You will join a Regulatory Reporting Platform within a large US investment bank. The platform is responsible for collecting, processing, and transforming large volumes of data from multiple internal systems to produce regulatory reports for 240 jurisdictions worldwide. In total, the platform supports around 10,000 reports across a wide range of regulatory, compliance, financial, and risk reporting areas.
This is a large-scale, business-critical data platform operating in a highly regulated environment, where data accuracy, quality, traceability, and timely delivery are essential. The team works on building and enhancing data pipelines, implementing reporting logic, ensuring data validation and reconciliation, and supporting the generation of complex regulatory outputs.
The project is delivered by a global distributed team with colleagues located in Ukraine, Poland, and the US, offering close collaboration with engineers, analysts, and business stakeholders across multiple regions.

Responsibilities

Design, develop, and maintain solutions for a large-scale Regulatory Reporting Platform

Build and enhance data processing pipelines using Java and Apache Spark

Implement scalable logic for data ingestion, transformation, aggregation, and enrichment from multiple internal data sources

Develop and optimize batch processing jobs to support the generation of regulatory reports across multiple jurisdictions

Ensure high standards of data quality, validation, reconciliation, and consistency throughout the reporting lifecycle

Translate business and regulatory requirements into robust technical solutions

Collaborate with business analysts, QA engineers, and cross-functional teams to deliver reporting functionality

Investigate and resolve data and application issues in development, test, and production environments

Improve application performance, scalability, and reliability for high-volume data processing workloads

Contribute to the design and implementation of reusable components and engineering best practices

Participate in code reviews, testing, and release activities to ensure high-quality deliverables

Work closely with distributed teams across Ukraine, Poland, and the US in an agile delivery model

Support continuous improvement of the platform, including monitoring, troubleshooting, and operational stability

Skills

Must have

6+ years of commercial experience with Python

2+ years of PySpark experience

Experience in designing and developing scalable, high-performance backend applications

Good knowledge of SQL and working with large datasets from multiple data sources

Strong problem-solving skills and ability to work effectively in a global distributed team

Nice to have

Experience in financial services, investment banking, or regulatory reporting projects

Familiarity with data quality, reconciliation, and control frameworks

Experience working with large-scale enterprise data platforms

Knowledge of cloud environments and modern data platform architectures

Understanding of CI/CD practices and automated deployment pipelines

Experience working in Agile / Scrum teams within a distributed global setup

Languages

English: B2 Upper Intermediate