Jobs at Djinni

In a partnership with a global consulting company we are looking for a skilled Scala Engineer to join our team and help build high-performance, scalable backend systems. You’ll be working with a modern functional stack to solve complex data challenges and optimize our distributed architecture. The client is a British multinational enterprise software company.

The Tech Stack

• Language: Scala 2.13
• Framework: Play Framework (Pekko-based)
• Data: MySQL, Redis
• Infrastructure: AWS Services
• Monitoring: Grafana, Kibana

Core Responsibilities

• Design and maintain robust backend services using Scala and the Pekko-based Play Framework.
• Write clean, testable code emphasizing immutability and functional programming principles.
• Optimize database performance through SQL profiling, indexing, and query refinement.
• Manage and deploy cloud-native applications within the AWS ecosystem.
• Collaborate through a structured CI/CD pipeline and Git-based PR workflow.

Technical Requirements

• Scala Mastery: Deep knowledge of the Scala standard library, specifically collections, Futures for concurrency, and pattern matching.
• Database Expertise: Strong proficiency in SQL. You should be comfortable explaining execution plans and optimizing slow queries.
• Cloud Proficiency: Hands-on experience with core AWS services (e.g., EC2, RDS, S3, or Lambda).
• DevOps Mindset: Solid understanding of version control (Git) and automated deployment flows.

Nice to Have

• Experience with functional persistence libraries like Doobie or Squeryl.
• Familiarity with observability tools; specifically building Grafana/Kibana dashboards and configuring alerts.
• Direct experience with horizontal scaling and managing state in large-scale distributed Pekko systems.

We are hiring on behalf of our client, a fast-growing FinTech company operating VASP and crypto exchange platforms across Asia, Europe, and Canada.

This is a senior leadership opportunity for an experienced risk professional who understands real payments, global acquiring, fraud prevention, and payment optimization.

If you have experience with multi-PSP / multi-MID environments, chargeback management, and payment risk strategy, this role offers the opportunity to make a direct commercial impact within a global payments ecosystem.

What You’ll Be Doing

• Lead and enhance the company’s global Risk Management Framework
• Monitor and optimize payment flows, approval ratios, and cascading logic
• Manage fraud prevention systems, chargebacks, and dispute processes
• Ensure compliance with Visa & Mastercard monitoring programs
• Work closely with international PSPs, acquirers, and banking partners
• Analyze fraud trends and transactional risks using data-driven insights
• Develop dashboards, reporting structures, and risk analytics
• Lead and mentor a team of Risk & Chargeback Analysts
• Collaborate cross-functionally with Finance, Tech, BI, and Operations teams

What We’re Looking For

• 3+ years of experience in Risk, Fraud Prevention, Payments, or FinTech
• Strong understanding of multi-PSP / multi-MID infrastructures
• Experience with chargeback management and fraud monitoring tools (Ethoca, Verifi, etc.)
• Knowledge of Visa & Mastercard compliance programs
• Strong analytical skills with experience using Excel and Power BI
• Ability to work in a fast-paced, global environment

Why Join?

• Work within an international FinTech and Crypto payments environment
• Be directly involved in payment optimization and revenue growth
• Collaborate with global PSPs, banks, and acquiring partners
• Lead impactful risk initiatives across multiple jurisdictions
• Join a fast-moving, data-driven organization with strong growth potential

If you're passionate about payments, fraud prevention, and risk strategy, we’d love to hear from you.

We are looking for a Mid-Level .NET C# Developer with expertise in building robust APIs using OData and Entity Framework. The ideal candidate will also have strong proficiency in writing efficient SQL queries and an understanding of best practices for data modeling, performance tuning, and security. 

As a part of our development team, you will work closely with cross-functional teams to design, build, and maintain scalable and secure APIs that integrate seamlessly with our services and data sources. 
 

Key Responsibilities: 

• API Development: Design, develop, and maintain RESTful APIs with a focus on OData integration, enabling efficient querying and data retrieval. 
• OData Implementation: Utilize OData to expose data from various sources, allowing clients to query and manipulate data efficiently via HTTP requests. 
• Entity Framework: Work with Entity Framework to create, update, and query data models, ensuring efficient database interactions and optimal performance. 
• SQL Query Writing: Write complex SQL queries to interact with relational databases, optimize performance, and ensure data consistency. 
• System Design & Architecture: Participate in designing scalable, high-performance architectures for APIs and backend systems. 
• Code Quality: Write clean, maintainable, and well-documented code, following industry best practices and company standards. 
• Collaboration: Work closely with other developers, product managers, and QA engineers to deliver high-quality features on time. 
• Troubleshooting & Debugging: Identify, troubleshoot, and resolve technical issues, bugs, and performance bottlenecks in a timely manner. 
• Continuous Improvement: Stay up-to-date with the latest developments in .NET technologies, OData, Entity Framework, and SQL, and apply best practices to improve system performance, reliability, and scalability. 

Requirements: 

• Proven Experience: 3+ years of experience in .NET C# development, with a focus on building APIs and working with web services. 
• OData Expertise: Solid understanding and hands-on experience in implementing and consuming OData APIs. 
• Entity Framework: Experience working with Entity Framework to map data models to database schemas and interact with relational databases. 
• SQL Proficiency: Strong ability to write and optimize complex SQL queries and work with relational databases (e.g., SQL Server, PostgreSQL, etc.). 
• Web API Knowledge: Familiarity with RESTful API principles and experience working with technologies like JSON, HTTP, and Web API frameworks. 
• Version Control: Experience using version control systems like Git or SVN. 
• Problem Solving: Strong analytical and debugging skills, with the ability to troubleshoot and optimize code for performance and reliability. 
• Collaboration Skills: Excellent communication and teamwork skills to collaborate effectively with cross-functional teams. 

Preferred Qualifications: 

• Cloud Experience: Familiarity with cloud platforms like Azure or AWS for hosting and scaling web applications.  
• Unit Testing: Experience writing unit tests and using frameworks like NUnit, MSTest, or xUnit.  
• Microservices: Understanding of microservices architecture and how APIs fit into distributed systems.  
• CI/CD: Familiarity with continuous integration/continuous deployment (CI/CD) pipelines and automated testing.  
• Real-Time Communication: Experience developing real-time applications and APIs using SignalR or similar technologies.  
• Messaging & Integration: Experience with Azure Service Bus or other enterprise messaging platforms for asynchronous communication and system integration.  
• Event-Driven Architecture: Understanding of event-driven architecture, messaging patterns, and distributed system design principles.  
• Event-Driven Development: Experience implementing event-driven solutions using queues, topics, publish/subscribe patterns, and asynchronous processing workflows.  
• Azure Ecosystem: Familiarity with Azure integration services and cloud-native development patterns, including messaging, event processing, and scalable backend services. 
• Experience leveraging AI-assisted software development tools such as Claude Code, GitHub Copilot, ChatGPT, or similar platforms to enhance developer productivity, code quality, troubleshooting, testing, and documentation.  
• Familiarity with modern AI-driven development workflows, including prompt-based code generation, code review assistance, refactoring, and automated test creation. 

Our Enterprise Banking client is enhancing their Regulatory Reporting Value Stream and seeks a strategic Data Steward to own data governance, ensure compliance, and maintain the integrity of critical financial data. You will serve as the primary liaison between business stakeholders and technical teams to ensure data accuracy across products, systems, and processes.

Core Responsibilities

• Data Governance Leadership: Own and drive end-to-end data governance and quality frameworks; ensure full compliance with internal standards and external regulatory requirements.
• Architectural Stewardship: Maintain business glossaries, metadata repositories, and data quality rules; design robust data mappings and transformation logic.
• Requirements Engineering: Translate complex business/regulatory needs into clear functional specifications for engineering teams.
• Quality Remediation: Perform root cause analysis on data quality incidents and coordinate cross-functional remediation efforts.
• Strategic Insights: Develop KPIs and performance dashboards to provide stakeholders with actionable data trends and business intelligence.

What We Need

• Expertise: Significant professional experience in Data Governance, Data Stewardship, or Technical Business Analysis.
• Domain Knowledge: Solid grounding in banking/financial services products and regulatory reporting workflows.
• Technical Proficiency: Advanced SQL skills for large-scale data analysis, profiling, and structural mapping; deep understanding of data warehousing principles.
• Collaboration: Proven ability to act as the "connective tissue" between business units and IT delivery teams.
• Tooling: Proficiency in JIRA, Confluence, and the MS Office suite.

We are looking for a .NET C# Developer with expertise in building robust APIs using OData and Entity Framework. The ideal candidate will also have strong proficiency in writing efficient SQL queries and an understanding of best practices for data modeling, performance tuning, and security. 

As a part of our development team, you will work closely with cross-functional teams to design, build, and maintain scalable and secure APIs that integrate seamlessly with our services and data sources. 

Key Responsibilities: 

• API Development: Design, develop, and maintain RESTful APIs with a focus on OData integration, enabling efficient querying and data retrieval. 
• OData Implementation: Utilize OData to expose data from various sources, allowing clients to query and manipulate data efficiently via HTTP requests. 
• Entity Framework: Work with Entity Framework to create, update, and query data models, ensuring efficient database interactions and optimal performance. 
• SQL Query Writing: Write complex SQL queries to interact with relational databases, optimize performance, and ensure data consistency. 
• System Design & Architecture: Participate in designing scalable, high-performance architectures for APIs and backend systems. 
• Code Quality: Write clean, maintainable, and well-documented code, following industry best practices and company standards. 
• Collaboration: Work closely with other developers, product managers, and QA engineers to deliver high-quality features on time. 
• Troubleshooting & Debugging: Identify, troubleshoot, and resolve technical issues, bugs, and performance bottlenecks in a timely manner. 
• Continuous Improvement: Stay up-to-date with the latest developments in .NET technologies, OData, Entity Framework, and SQL, and apply best practices to improve system performance, reliability, and scalability. 

Requirements: 

• Proven Experience: 5+ years of experience in .NET C# development, with a focus on building APIs and working with web services. 
• OData Expertise: Solid understanding and hands-on experience in implementing and consuming OData APIs. 
• Entity Framework: Experience working with Entity Framework to map data models to database schemas and interact with relational databases. 
• SQL Proficiency: Strong ability to write and optimize complex SQL queries and work with relational databases (e.g., SQL Server, PostgreSQL, etc.). 
• Web API Knowledge: Familiarity with RESTful API principles and experience working with technologies like JSON, HTTP, and Web API frameworks. 
• Version Control: Experience using version control systems like Git or SVN. 
• Problem Solving: Strong analytical and debugging skills, with the ability to troubleshoot and optimize code for performance and reliability. 
• Collaboration Skills: Excellent communication and teamwork skills to collaborate effectively with cross-functional teams. 

Preferred Qualifications: 

• Cloud Experience: Familiarity with cloud platforms like Azure or AWS for hosting and scaling web applications.  
• Unit Testing: Experience writing unit tests and using frameworks like NUnit, MSTest, or xUnit.  
• Microservices: Understanding of microservices architecture and how APIs fit into distributed systems.  
• CI/CD: Familiarity with continuous integration/continuous deployment (CI/CD) pipelines and automated testing.  
• Real-Time Communication: Experience developing real-time applications and APIs using SignalR or similar technologies.  
• Messaging & Integration: Experience with Azure Service Bus or other enterprise messaging platforms for asynchronous communication and system integration.  
• Event-Driven Architecture: Understanding of event-driven architecture, messaging patterns, and distributed system design principles.  
• Event-Driven Development: Experience implementing event-driven solutions using queues, topics, publish/subscribe patterns, and asynchronous processing workflows.  
• Azure Ecosystem: Familiarity with Azure integration services and cloud-native development patterns, including messaging, event processing, and scalable backend services. 
• Experience leveraging AI-assisted software development tools such as Claude Code, GitHub Copilot, ChatGPT, or similar platforms to enhance developer productivity, code quality, troubleshooting, testing, and documentation.  
• Familiarity with modern AI-driven development workflows, including prompt-based code generation, code review assistance, refactoring, and automated test creation. 

We are an in-house product team in the iGaming vertical, actively scaling traffic acquisition. We are now launching a new TikTok Ads direction and are looking for a strong Team Lead TikTok Ads who is experienced with large budgets, thinks strategically, and wants to make a direct impact on business results 📈
 

🧩 Your Responsibilities

• Building a stable infrastructure for a new traffic acquisition channel;
• Launching, managing, and scaling TikTok Ads campaigns;
• Hiring, mentoring, and developing a team of media buyers;
• Managing budgets and optimizing ROAS;
• Identifying, testing, and scaling profitable ad funnels and combinations;
• Collaborating with internal departments and maintaining effective cross-functional communication.
   

❇️ What We're Looking For

• Proven experience as a Senior Media Buyer or Team Lead focused on TikTok Ads;
• Successful case studies and measurable results from the last 3–4 months;
• Strong understanding of systematic campaign scaling and optimization;
• Previous people management experience or readiness to take ownership of a team;
• Experience building media buying infrastructure and managing high advertising budgets.
   

✳️ What We Offer

• Competitive compensation package based on your experience, expertise, and results:
  Fixed salary + % from your personal launches + % from team performance;
• Fully remote work format with a 5/2 schedule and flexible start of the working day;
• We value work-life balance and provide paid vacation, sick leave, public holidays off, and additional day-off opportunities.
   

🙌 Culture Wallet — Your Flexible Benefits Budget

We give you the freedom to invest in what matters most to you:

• Personal budget for sports, education, health, hobbies, and more — the amount grows alongside your seniority level and tenure;
• Welcome bonus after successfully passing the probation period, helping you settle in comfortably or invest in your professional growth;
• Birthday gift in the form of a Wallet balance top-up;
• Spot bonuses from your manager for outstanding performance and contributions to the product.
   

💚 Our Values

We are building a team where everyone is engaged in achieving shared goals and understands the value of their contribution. We take ownership of quality and see tasks through to completion. We create a strong product through a strong team, guided by openness, direct communication, and mutual respect.

We adapt quickly to change while maintaining momentum and focus on what matters most. We encourage proactivity, curiosity, and continuous growth, creating an environment where people support one another and grow together.
 

If this approach to work and development resonates with you, let's connect and discuss how we can create value together 🤝

Location: Dnipro, Ukraine (on-site preferred)
Company: Strix Air
Industry: Defense Technology / Counter-UAS / Autonomous Systems

About Strix Air

Strix Air develops scalable drone defense systems for modern warfare. The company builds counter-UAS platforms, interceptor drones, autonomous systems, distributed command-and-control infrastructure, and remote operations technologies designed for contested battlefield environments. Ukraine’s defense technology ecosystem continues to expand rapidly, with growing focus on UAVs, counter-drone systems, and scalable battlefield technologies.

Role Overview

We are looking for a Chief Marketing Officer to build and lead Strix Air’s global marketing, communications, and brand strategy.

You will work directly with the founders to position the company among defense customers, military organizations, government stakeholders, international partners, investors, and media.

This role combines strategic positioning, communications, defense industry visibility, and international business support.

Responsibilities

Strategic Positioning

• Define and evolve Strix Air’s global positioning.
• Build category leadership in drone defense and counter-UAS systems.
• Develop messaging across products, technologies, and company vision.

Communications & Brand

• Lead company communications and content strategy.
• Create presentations, brochures, white papers, videos, and product materials.
• Manage website, social media, PR, and media relations.
• Support product launches and strategic announcements.

International Partnerships & Business Support

• Prepare materials for defense customers, government organizations, NATO-related stakeholders, and strategic partners.
• Support participation in international exhibitions, conferences, and defense events.
• Help build Strix Air’s visibility within the global defense ecosystem.

Public Relations

• Build relationships with defense media and industry analysts.
• Coordinate interviews, press releases, and public communications.
• Develop thought leadership around modern drone warfare and air defense.

Requirements

Must Have

• Strong experience in strategic marketing, communications, branding, or business development.
• Excellent written and spoken English.
• Ability to explain complex technologies clearly and convincingly.
• Strong presentation and storytelling skills.
• High level of ownership and execution.

Strong Plus

• Defense, aerospace, dual-use, robotics, UAV, or deep-tech experience.
• Experience with international markets and partnerships.
• Experience working with investors, governments, or enterprise customers.

What We Offer

• Opportunity to help build one of Ukraine’s leading defense technology companies.
• Direct involvement in international partnerships and global expansion.
• Work on technologies that directly impact modern warfare and national security.
• Competitive compensation.
• Fast-moving, high-autonomy environment.
• Office in Dnipro.
• Employee reservation (mobilization deferment) available for eligible candidates.

Mission

Building scalable drone defense systems for modern warfare.

We’re building V4V.ai — an AI-powered platform that generates high-performing video content (UGC / ads / creatives) using AI agents. 

We’re not looking for a traditional marketer.
We’re looking for a builder — someone who can combine content, growth, and AI automation into a scalable system.

🎯 What You’ll Do

• Build a marketing system powered by AI
  • set up and manage 4–5 agents (content, research, posting, analytics, repurposing)
  • optimize workflows for speed and output quality
• Create viral-ready content
  • short-form video (TikTok / Reels / Shorts)
  • test hooks, formats, styles (UGC, absurd, storytelling, etc.)
  • work with AI video tools (Seedance, Runway, etc.)
• Build a content machine
  • consistent posting via AI workflows
  • scale what works, kill what doesn’t
  • rapid idea generation + testing
• Manage social media & blog
  • X / LinkedIn / TikTok / Instagram
  • AI-assisted, but with strong taste and control

🧠 Who You Are

• 3+ years in marketing / growth / content / SMM
• Strong understanding of what makes content go viral
• Experience with short-form content (TikTok / Reels / Shorts)

You are:

• fast (you ship, not overthink)
• highly adaptable to new tools
• comfortable using AI as a multiplier

➕ Bonus Points

• Experience with AI tools (Runway, Midjourney, LLMs, etc.)
• Familiarity with automation (Zapier, Make, or similar)
• Background in video creatives / performance ads

🔥 How to Apply

Send:

1. 2–3 examples of content or campaigns you’ve worked on
2. 1 concrete idea on how you’d grow V4V.ai

Our Team is growing and we are happy to invite Middle/Senior Recruiters to join us!

What we expect:

• Hands on recruitment experience of 2+ years
• Proven results with hiring talents worldwide
• Understanding of iGaming and global IT markets (will be an advantage)
• "Can do" attitude and desire to learn
• Strong communication skills
• Advanced user of interviewing technics
• At least Upper-intermediate English
• Fluent Ukrainian and russian (we don't work with the terrorist state- russia, but we do work with Armenia, Georgia, Kazakhstan, Baltics countries)

Main duties:

• Full cycle of recruitment (tech/non tech roles)
• Maintaining internal Database (BambooHR)
• Background and reference checks
  
  Most frequent vacancies are: CTO, COO, Head of Affiliates, Affiliate manager, Art Director, Product manager, UI/UX designer, CRM manager,  Head of HR, VIP manager, Operations manager, BE TL, FE TL, Head of Casino, Head of Sportsbook, Head of Sales, Game producer.
  We don't work with Junior and entry level roles. 

We offer:

• 100% remote work
• Bonuses for each hire
• 7 hours working schedule (or 3 extra days off per month)
• Educational events
• 20 working days of paid vacation
• Day off for your Birthday
• Official b2b contract with EU based company

PocketBook /InkPoster (home -office work), we are looking for the next possible date for a Senior Digital Marketing Manager.

Job Type: Full-time 

Location: EU (Remote)

Reports To: CEO and COO

Job Title: Senior Digital Marketing Manager

Position Overview: The Digital Marketing Manager is responsible for planning, executing, and optimizing digital marketing campaigns to enhance brand awareness, drive traffic, and generate leads. This role requires a strategic thinker with a solid understanding of digital marketing principles, as well as strong project management and analytical skills.

Key Responsibilities:

Strategy Development:

Create and execute a comprehensive digital marketing strategy aligned with the company's overall business goals.

1. Campaign Development:

Design, implement, and manage digital marketing campaigns across multiple

channels, such as SEO, PPC, email, social media, and content marketing.

Develop a content calendar and oversee content creation for website, blog, and

social media platforms.

2. Performance Analysis:

Monitor and analyze campaign performance metrics using analytics tools (e.g.,

Google Analytics, social media insights) to assess effectiveness and identify areas

for improvement.

Prepare regular reports and presentations on campaign results, insights, and future strategies.

3. SEO and SEM Management:

Optimize website content and structure for SEO to improve organic search rankings

and visibility.

Manage paid search campaigns to maximize ROI and achieve targeted KPIs.

4. Social Media Management:

Develop and execute social media strategies to increase brand awareness, engagement, and follower growth.

Engage with audiences on social media channels and respond to comments or

inquiries.

5. Email Marketing:

Design and execute email marketing campaigns aimed at nurturing leads and

retaining customers.

Segment email lists and personalize content for targeted outreach.

6. Collaboration and Communication:

Collaborate with cross-functional teams, including sales, product development, and

customer service, to align marketing efforts with business objectives.

Communicate digital marketing strategies, performance metrics, and industry trends

to stakeholders.

7. Budget Management:

Assist in managing the digital marketing budget to ensure resource allocation aligns

with strategic goals.

Manage the digital marketing budget, ensuring effective allocation of resources to

maximize ROI.

Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field.

• 3-5 years of experience in digital marketing or a similar role.

• Strong understanding of digital marketing channels, tools, and best practices.

• Proficient in data analysis and able to interpret metrics to drive decision-making.

• Experience in DTC (Direct-to-Consumer) e-commerce"

• Hands-on experience with Shopify

• Excellent communication, writing, and project management skills.

Must-Have Skills

• 5+ years of experience as a Cybersecurity Researcher (supply-chain attacks, malware analysis)
• Familiarity with open-source registry ecosystems (npm, PyPI, Maven) and their respective attack surfaces
• Proven ability to ship software in a production environment
• Strong understanding of the SDLC and modern CI/CD pipelines
• Comfortable leveraging AI tools to optimize research and development processes
• Proactive and independent mindset, with the ability to take full ownership of projects

Nice to Have

• Active contributions to open-source security tools or research projects
• Hands-on experience with decompilers, debuggers, and network traffic analysis
• Advanced malware analysis experience (obfuscation, encryption, anti-analysis, and sandbox-evasion techniques)
• Web application penetration testing experience
• Published CVEs, coordinated disclosures, writeups, blogs, or research papers
• Experience public speaking at major industry conferences (e.g., Black Hat, DEFCON, RSAC)
• A genuine passion for cybersecurity, open-source communities, and solving complex ecosystem threats

If you are a communicative person, want to grow in the IT field, have an Upper Intermediate level of English (or higher), and experience in project management, we invite you to join the Python Automation Masters team.

Responsibilities:

• Coordinating 5+ developers
• Managing 5+ projects
• Planning and controlling execution timelines
• Monitoring team workload
• Regular sync-ups with clients
• Upselling on projects
• Participating in pre-sales
• Creating project use cases and presentations (using existing templates)

Tools:

• LLMs
• Trello
• Google Docs / Google Sheets
• Calendly
• Loom
• Canva 

• Apollo

   

Required skills and qualifications:

• At least 1 year of experience as a project manager
• Upper Intermediate English level (written and spoken)
• Upwork account (or ability to create one)
• Ability to communicate effectively with clients
• Proactivity, initiative, and strong communication skills
• Technical education is an advantage

Additional advantages:

• Understanding of scraping topics
• Negotiation skills, especially in sales
• Basic knowledge of:
  • Python
  • Databases
  • Google Sheets
  • API
• Experience with Upwork

Work conditions:

• Remote work
• Communication via Telegram/Watsapp/Slack

We offer:

• Remote work format
• Training and support during the probation period, as well as learning materials
• Friendly team environment.

Remote 
Working Hours: Aligned with EST calling hours (flexibility required, occasional shifts up to 8:00 PM CET)

About the Role

We’re looking for a proactive and driven Sales Development Representative (SDR) to join our team. This role focuses heavily on outbound prospecting, especially cold calling, to generate qualified opportunities for the sales team. You’ll be the first point of contact for potential customers and play a key role in building our pipeline.

Key Responsibilities

• Conduct outbound prospecting through cold calls to generate new business opportunities
• Engage and qualify leads through meaningful conversations
• Identify customer needs and position relevant solutions
• Maintain accurate records of interactions in CRM systems
• Collaborate with the sales team to ensure smooth handoff of qualified leads
• Meet and exceed daily/weekly activity and pipeline targets

Requirements

• Proven experience in cold calling and outbound sales
• Strong conversational English skills (clear, confident, and engaging communication)
• Experience working with or targeting the US market
• Ability to handle objections and navigate conversations effectively
• Self-motivated with a results-driven mindset
• Comfortable working flexible hours aligned with EST time zones

Nice to Have

• Experience with LinkedIn outreach and social selling
• Experience running email outreach campaigns
• Familiarity with CRM tools and sales engagement platforms

Working Hours

• Primary focus on US (EST) calling hours
• Workday is not entirely call-heavy, but flexibility is required
• Occasional schedule adjustments up to 8:00 PM CET

What We Offer

• Competitive compensation (base + performance incentives)
• Opportunity to grow within a fast-paced sales environment
• Supportive and collaborative team culture

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are looking for a Level 2 Support Specialist to act as the technical bridge between customer-facing Level 1 agents and Level 3 team, responsible for investigating and resolving complex issues in integrations with partners, payments, bonus malfunctions, and other platform issues. s.

Responsibilities

• Resolve complex technical incidents related to games, transactions processing, API requests
• Perform root cause analysis,prepare incident reports, escalate to L3 or dev team
• Manage second line investigation of issues and testing of newly released games 
• Perform detailed testing of the integrations with providers and operators
• Analyze logs and metrics to identify failures or anomalies
• Gather client requirements to coordinate with team
• Provide help to customer inquiries
• Coordinate the communication flow between L1 and L3 teams for escalated issues.
• Handle client escalations by updating status flags, escalating to L3.
• Identify and troubleshoot different types of APIs and customer integrations issues
• Maintain internal documentation

Requirements:

• Excellent communication skills
• Good knowledge of ticketing systems
• General understanding of client-server architecture
•  iGaming-specific knowledge would be a plus
• 2+ years of experience in Customer or Technical Support
• Strong analytical and troubleshooting mindset
• Expertise with documenting processes and knowledge
• Proficiency in English
• Strong attention to detail and teamwork skills
• Ability to meet deadlines in a fast-paced environment

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Can you share examples from your portfolio that showcase your Level 2 Support experience?
3. What are your monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?

Pixel mindIT is an innovative IT company specializing in software development, web applications, and mobile apps. We bring together a team of professionals who work with the latest technologies. You’ll find a creative approach to solving complex challenges, efficient project management, and a continuous improvement process with us.

Requirements:

- knowledge JavaScript/TypeScript
- еxperience in developing on React.js;
- knowledge of Next.js would be an advantage

- familiarity with Redux/React Redux

- proficient in using Git.
- English level: B1 or higher.
 

What We Offer:
- Flexible working hours.
- A friendly and welcoming work environment in a comfortable office.
- Official employment with a competitive salary based on your experience and skills.
- An exciting opportunity to contribute to innovative projects.