Jobs at Djinni

We are looking for a Head of Account Management to lead our Account Management function, driving long-term partner success and sustainable business growth. In this role, you will own the entire client lifecycle, optimize account management processes, strengthen strategic partnerships,  and shaping a team committed to delivering high-quality service to our partners.

Responsibilities:

• Build, develop, and scale the Account Management department;
• Hire, mentor, and manage the Account Management team, ensuring high performance and professional growth;
• Own relationships with key partners, including operators, aggregators, and platform providers;
• Develop and optimize client management processes to improve operational efficiency and service quality;
• Drive revenue growth through upselling, cross-selling, and long-term partnership development;
• Collaborate closely with Sales, Product, Integration, Support, and Finance teams to ensure seamless partner experience;
• Monitor client satisfaction, service quality, and team performance against KPIs;

• Contribute to improving the company's brand reputation and overall customer experience.

   

Requirements:

• Experience in Senior Account Management, Partnerships, or other client-facing roles within the iGaming industry;
• A track record of building and improving Account Management teams and processes;
• Deep understanding of the iGaming ecosystem, including operators, aggregators and  platforms;
• Strong commercial and negotiation skills;
• Data-driven mindset (Tableau, Power BI);
• Solid understanding of key iGaming metrics, including GGR, NGR, LTV, and retention;

• English proficiency at Upper-Intermediate (B2) level or higher.

   

We offer:

• Convenient work schedule (8/9/10/11 — 17/18/19/20);
• 21 working days of vacation;
• 10 working days of sick leave;
• Extra days off for birthday, wedding, etc and for public holidays;
• Payment for training;
• Financial and intangible gifts from the company;
• Free communication, the ability to influence processes and implement your ideas;

• Comfortable and easy management, no tyranny.

   

How We Hire:
We’re not here to make you jump through flaming hoops (unless that’s your hobby — in which case, we’ll cheer you on). Our goal is to see if we’re a good match for each other — and to make sure you enjoy the ride.
1. Pre-Screen Call — 30 min
A quick hello with one of our recruiters. We’ll talk about your background, your goals, and what you’re looking for. In return, we’ll tell you more about ABXplay, the role, the team, and answer any burning questions.
2. Hard Skills Interview — 45–60 min
You’ll meet your potential manager. We’ll dive into the real stuff — your future responsibilities, the challenges ahead, and the kind of work you’d actually be doing (no mystery here).
3. The Offer Stage
 

We're looking for a Senior Project Manager / Delivery Manager who will become a key operational leader responsible for managing complex production initiatives, building scalable delivery processes, and ensuring successful collaboration between our clients and internal production teams.

Blue Carrot is a full-service agency established in 2014, specializing in educational content creation and commercial video production. Since the very beginning, we’ve set ourselves in the global marketplace by creating content for esteemed clients like the United Nations, DNB, Takeda, University of Southern California, Charité Medical University, and others. With a diverse portfolio spanning over 300 clients globally, we handle projects of all sizes, from short 60-second explainers to extensive educational courses consisting of over 200 e-learning hours across four languages.

Requirements:

• 4+ years of experience managing complex digital production or software projects.
• Proven experience leading cross-functional teams.
• Experience building operational processes and workflows from scratch.
• Strong understanding of project planning methodologies and delivery management.
• Experience with project estimation, budgeting, and financial tracking.
• Excellent stakeholder management and communication skills.
• Strong organizational and prioritization abilities.
• Experience managing multiple concurrent projects.
• Analytical mindset with excellent problem-solving skills.
• Upper-Intermediate (B2+) English or higher.
• High level of ownership, accountability, and attention to detail.

It will be a strong advantage if you have:

• Experience in e-learning production.
• Experience working with international clients.
• Experience in creative agencies, digital production, SaaS, or software development.
• Familiarity with AI-powered production workflows and automation.

Responsibilities:

1. Project Leadership

• Lead multiple e-learning production projects simultaneously from initiation through delivery.
• Define project scope, objectives, timelines, priorities, and success criteria.
• Build implementation plans and ensure smooth execution across multidisciplinary teams.
• Monitor project health, identify delivery risks, and proactively resolve issues before they impact timelines or quality.
• Ensure projects are delivered on time, within budget, and according to quality expectations.

2. Process & Production Development

• Design and improve scalable production workflows.
• Build project architecture, delivery frameworks, and operational standards.
• Develop documentation, SOPs, production guidelines, and quality requirements.
• Identify bottlenecks and continuously improve production efficiency.
• Introduce new approaches that simplify collaboration and increase delivery capacity.

3. Client & Account Management

• Act as the primary operational contact for assigned clients.
• Lead discovery sessions, project planning meetings, and production briefings.
• Translate business goals into actionable production plans.
• Build long-term client relationships through transparent communication and reliable delivery.
• Ensure high levels of client satisfaction throughout the project lifecycle.

4. Financial & Resource Management

• Prepare project estimations, budgets, and delivery schedules.
• Perform capacity planning across production teams.
• Track project budgets and delivery costs.
• Prepare monthly financial reports and analyze project profitability.
• Optimize resource allocation while maintaining production quality.

5. Team Leadership

• Coordinate cross-functional teams including Project Managers, Instructional Designers, Learning Experience Designers, Developers, QA specialists, Video Producers, and external contractors.
• Support recruitment activities by participating in interviews and candidate evaluations.
• Facilitate onboarding for new team members.
• Provide ongoing feedback, mentorship, and performance evaluations.
• Foster a collaborative, accountable, and solution-oriented team culture.

6. Quality Management

• Establish quality standards across production processes.
• Monitor project deliverables throughout every production stage.
• Implement quality control procedures and continuous improvement initiatives.
• Analyze feedback and lessons learned to improve future delivery.

7. Communication & Reporting

• Maintain regular communication with internal teams and external stakeholders.
• Prepare weekly project status updates.
• Facilitate planning meetings, sprint reviews, retrospectives, and client calls.
• Ensure complete visibility of project progress, risks, priorities, and dependencies.

What We Offer

• Opportunity to work with global organizations and meaningful educational projects.
• A highly professional and collaborative international team.
• Freedom to improve processes and implement your ideas.
• Exposure to cutting-edge AI technologies and modern e-learning production methodologies.
• Challenging projects that require both strategic thinking and operational excellence.
• Flexible remote work environment.
• Long-term cooperation with opportunities for professional growth and increased responsibility.

Why Join Blue Carrot?

You'll have the opportunity to build production systems, influence operational strategy, work directly with international clients, and help shape how complex learning experiences are delivered around the world.

If you're passionate about operational excellence, continuous improvement, and leading projects that make a real impact, we'd love to hear from you.

About the Project

AI Interview Platform (client name undisclosed) — a leading technical interviewing platform used by fast-growing startups and large enterprises worldwide. It pairs experienced engineers with standardized interview frameworks to enable fair, high-signal, and scalable hiring for software engineers globally.

What You'll Do

• Conduct live technical interviews with software engineering candidates worldwide via the platform.
• Assess coding skills, problem-solving abilities, technical knowledge, and communication while creating a professional and inclusive candidate experience.
• Provide structured, objective feedback based on established evaluation criteria to reduce bias and improve hiring quality.
• Collaborate with the client’s team to test, refine, and improve interview content, processes, and platform features.
•  

Must Have

• 4+ years of professional experience as a Software Engineer/Developer.
• Strong Ruby / Ruby on Rails proficiency
• Working knowledge of frontend technologies (JavaScript, React, or similar).
• Solid understanding of algorithms, data structures, and software engineering fundamentals.
• Excellent English communication skills (spoken and written).

• Professional demeanor, ability to deliver objective assessments, and reliable setup (webcam, microphone, stable internet).

   

Nice to Have

• Prior experience conducting technical interviews (DS&A, system design).
• Mentoring, coaching, or technical leadership experience.
• Interest in talent assessment, interviewing best practices, or inclusive hiring.
   

Location: EU / Remote (Ukraine)

Type: Freelance full-time (first 3 months), with option to go part-time later.

About the Project

AI Interview Platform (client name undisclosed) — a leading technical interviewing platform used by fast-growing startups and large enterprises worldwide. It pairs experienced engineers with standardized interview frameworks to enable fair, high-signal, and scalable hiring for software engineers globally.

What You'll Do

• Conduct live technical interviews with software engineering candidates worldwide via the platform.
• Assess coding skills, problem-solving abilities, technical knowledge, and communication while creating a professional and inclusive candidate experience.
• Provide structured, objective feedback based on established evaluation criteria to reduce bias and improve hiring quality.
• Collaborate with the client’s team to test, refine, and improve interview content, processes, and platform features.

Must Have

• 4+ years of professional experience as a Software Engineer/Developer.
• Strong Java proficiency + working knowledge of frontend technologies (JavaScript, React, or similar).
• Solid understanding of algorithms, data structures, and software engineering fundamentals.
• Excellent English communication skills (spoken and written).
• Professional demeanor, ability to deliver objective assessments, and reliable setup (webcam, microphone, stable internet).

Nice to Have

• Prior experience conducting technical interviews (DS&A, system design).
• Mentoring, coaching, or technical leadership experience.
• Interest in talent assessment, interviewing best practices, or inclusive hiring.

Location: EU / Remote (Ukraine)

Type: Freelance full-time (first 3 months), with option to go part-time later.

About the Project

AI Interview Platform (client name undisclosed) — a leading technical interviewing platform used by fast-growing startups and large enterprises worldwide. It pairs experienced engineers with standardized interview frameworks to enable fair, high-signal, and scalable hiring for software engineers globally.

What You'll Do

• Conduct live technical interviews with software engineering candidates worldwide via the platform.
• Assess coding skills, problem-solving abilities, technical knowledge, and communication while creating a professional and inclusive candidate experience.
• Provide structured, objective feedback based on established evaluation criteria to reduce bias and improve hiring quality.

• Collaborate with the client’s team to test, refine, and improve interview content, processes, and platform features.

   

Must Have

• 4+ years of professional experience as a Software Engineer/Developer.
• Strong Python proficiency
• Working knowledge of frontend technologies (JavaScript, React, or similar).
• Solid understanding of algorithms, data structures, and software engineering fundamentals.
• Excellent English communication skills (spoken and written).
• Professional demeanor, ability to deliver objective assessments, and reliable setup (webcam, microphone, stable internet).

Nice to Have

• Prior experience conducting technical interviews (DS&A, system design).
• Mentoring, coaching, or technical leadership experience.
• Interest in talent assessment, interviewing best practices, or inclusive hiring.

Location: EU / Remote (Ukraine)

Type: Freelance full-time (first 3 months), with option to go part-time later.

About Yanarchy

Yanarchy is an LA-based talent agency that partners with bold, ambitious creators to help them scale their impact. We're not just an agency - we're building an ecosystem of tools and monetization products rooted in real creator-economy expertise.

About the Role

We’re hiring a Senior Client Success Manager to own the day-to-day health of a portfolio of high-value Talents. You will identify risks early, understand what is causing them, and coordinate Traffic, Sales, and Operations to resolve them.

This role is responsible for turning Talent feedback, performance signals, and delivery issues into clear actions: gathering the right people, defining owners and deadlines, following up on execution, and escalating when needed. You will also identify recurring issues and improve the processes behind them.

Your focus is Talent retention, satisfaction, capacity, and consistent content delivery — not simply passing messages between Talent and internal teams.

What You'll Own

Talent Relationship Strategy & Retention

• Own the health and retention of an assigned portfolio of Talents, with clear accountability for churn and satisfaction outcomes.
• Design and run a proactive check-in cadence that surfaces workload, morale, and capacity issues before they become problems.
• Build recovery and re-engagement plans for at-risk Talent, and track execution to close.

• Identify and act on early disengagement signals, even when Talent says "all good." Use behavioral patterns, delivery consistency, communication quality, workload, and performance data to assess the real health of the relationship.

   

Cross-Functional Leadership

• Own the cross-functional resolution of Talent-impacting issues. When internal departments’ decisions create risk for Talent satisfaction, performance, capacity, or retention, identify the root cause and drive the resolution.
• Convene the appropriate team leads, collect the necessary context and feedback, define a clear action plan with owners and deadlines, and track execution through resolution.
• Represent the voice of Talent in internal strategy conversations, balancing growth targets against Talent wellbeing and capacity.

• Challenge assumptions and escalate when needed. You are expected to bring a clear recommendation and drive a decision when priorities conflict across departments.

   

Communication & Operational Excellence

• Own how Talent stays informed — company updates, experiments, policy changes, best practices — and set the standard for how that communication is structured and timed.
• Set and enforce SLAs for response times and issue resolution across your portfolio.

• Drive clean, structured documentation: meeting summaries, decisions, owners, and deadlines tracked in ClickUp.

   

Content Activation & Delivery

• Own the briefing process end-to-end: goal, angle, format, length, deadline, and quality bar, with zero ambiguity for Talent or internal teams.

• Track delivery against plan and unblock issues before they become missed deadlines.

   

Conflict Resolution & Decision-Making

• Identify misalignment early and bring data-backed solutions to the table, not just problems.
• Facilitate decisions across stakeholders and define fallback plans when things don't go as expected. When an issue is recurring, identify the process failure behind it and initiate improvements to prevent it from happening again.

What You Bring

• 4+ years in Client Success, Talent/Creator Management, or a senior Personal Assistance/Executive Support role, with direct ownership of relationship outcomes.
• Fluent, polished English (written and spoken) with a strong command of US business communication norms — you know how to set expectations and hold a hard conversation without damaging trust.
• A track record of independently managing complex escalations across multiple teams: diagnosing root causes, aligning stakeholders, driving decisions, and holding owners accountable for execution.
• Sharp prioritization and structured execution: deadline management, checklist/systems thinking, and clean written communication.

• Working fluency with ClickUp and Google Workspace; comfortable reading dashboards and drawing conclusions from basic analytics.

   

Nice to Have

• Prior experience specifically in Talent or Creator Management.
• Familiarity with digital media, traffic acquisition, or sales processes.
• Understanding of influencer operations and content production workflows.

What We Offer

• Fully remote role on a lean, ambitious team with minimal red tape.
• Competitive, performance-based compensation with real room for growth.
• Paid vacation, sick leave, and personal days off.
• Direct influence over how the Client Success function is built and scaled.
• A fast feedback loop and genuine ownership over your ideas.

Project Description:

We are building a next generation cross asset data fabric, which will bring together disparate data sources for the global bank. It will enable industry leading analytics, reporting and data science solutions. There are multiple streams within application covering Reporting, Data and Analytics.

Responsibilities:

This role is for a Senior Business Intelligence (BI) Developer to create reporting framework and set up the ground work for creation of Tableau reporting via Dashboards and scheduled reporting. The ideal candidate will help to ensure highest level of quality of a product being developed while working very closely with different stakeholders spread across globally
Candidate will work independently and is highly self-motivated. Applies skills and knowledge of the business to test creative solutions to meet client and business needs.

Mandatory Skills Description:

1. Strong SQL and Data Analyst experience.
2. Experience in Tableau
3. Proven experience as BI developer
4. Background in data warehouse design (e.g. dimensional modeling) and data mining
5. Understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework
6. Proven abilities to take initiative and be innovative
7. Analytical mind with a problem-solving aptitude.
8. Team player, good on communication with Business Analysts or Traders, Highly Motivated, quick learner, general interest in Equity/Equity Derivatives Trading Business. Experience in Risk Department (Risk area).
9. Exposure to Equities business
10. Must have worked in Agile [min 2+ years]
11. Must have good analytical & logical skills
12. Strong interpersonal, oral and written communication

Nice-to-Have Skills Description:

- Understanding of Big Data concepts and technologies, enabling effective handling and analysis of large datasets.
- Concepts (HDFS,Spark,Hive,Impala)

Languages:

English: B2 Upper Intermediate

Storm Seed Studio is a game art outsourcing studio working with slot games, mobile games, iGaming projects, and creative game visuals.

We are looking for a Sales / Business Development Manager who can help us find new clients, build relationships, and grow the studio’s international project pipeline.

You will be responsible for lead generation, outreach, client communication, follow-ups, calls, and supporting negotiations. The main focus is on game studios, iGaming companies, casino game providers, and businesses that may need high-quality game art production.

We expect good English, strong communication skills, ownership, and genuine interest in creative/game outsourcing. Experience in sales, business development, lead generation, or B2B communication is important. Experience in game art, iGaming, outsourcing, or creative production would be a strong plus.

We offer remote cooperation, a flexible workflow, and the opportunity to grow into a long-term business development or partner-like role.

Compensation

We offer a flexible cooperation model based on a fixed base during the trial period + commission from closed projects.

The exact terms are discussed individually based on your experience, level of ownership, and ability to manage the sales process independently.

After the trial period, we are open to reviewing the cooperation model depending on results, including a higher base, increased commission, or a broader profit-sharing structure.
 

Description:

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.


The future of Web3 starts with you: join us as a PreSale Specialist!

Requirements:

— 3+ years of experience in pre-sales, lead generation, or B2B sales
— Understanding the principles of working with ICP (ideal customer profile) and segmentation
— Knowledge of the main lead generation metrics and the ability to work with them
— Experience writing and adapting outreach scripts based on ICP, segment, and context
— Hands-on experience with multi-channel outreach and limitations (email, LinkedIn, Telegram, WhatsApp, etc.)
— Strong business communication and product presentation skills
— Ability to analyze outreach performance and optimize messaging and targeting
— Confident knowledge of the Salesforce CRM system and data management tools (Excel/Google Sheets)
— Attention to detail, systematic approach, and high level of self-organization

Responsibilities:

— Working with the provided lead databases for primary qualification and segmentation
— Communicating with leads via email, LinkedIn, Telegram, WhatsApp, and conducting pre-sales activities
— Identifying customer needs and presenting the value of the product.
— Conduct structured discovery in communication to identify client needs, use cases, and potential opportunities
— Transferring qualified leads to the business development department for further negotiation
— Maintaining the relevance and accuracy of data in CRM (Salesforce)
— Collaborate with marketing and sales teams to agree on qualification criteria and priorities
— Use CRM data and BD feedback to continuously improve targeting and qualification approach
— Analyze outreach performance and optimize messaging, segmentation, and channel usage

Would be a plus:

— Experience in the crypto industry

Language proficiency:

— English — (Upper-Intermediate (B2))

— Ukrainian — (Native)

Work conditions:

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.

Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.

Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.

Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 24 calendar days of paid leave.
— Additional days off for national holidays.

With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!

WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.

Remote | Spanish C1+ | Product IT Company
 

We are helping our partner, a growing product-focused IT company, find a Sales Manager to support and expand their presence in the Spanish market.

This is not a role focused on aggressive sales tactics, rigid scripts, or endless cold prospecting from scratch.

We’re looking for someone who genuinely enjoys working with people, thrives in conversations, and wants to grow within an international business environment while becoming an expert in a valuable product.

About the Role

This position sits somewhere between Sales, Account Management, and Customer Success.

We’re not simply looking for someone who can sell.

We’re looking for someone who wants to understand customers, identify their needs, help them find the right solutions, and build long-term relationships based on trust.

What You’ll Do

• Communicate with customers across the Spanish market.
• Introduce and explain the product’s features and capabilities.
• Work with existing customers to maximize product value.
• Re-engage customers who have stopped using the platform.
• Reach out to potential customers using prepared contact databases.
• Conduct phone calls, online meetings, and day-to-day customer communication.
• Maintain accurate records in the CRM system.
• Identify customer needs and recommend appropriate solutions.
• Collect and share customer feedback with the Product Team.
• Contribute to the growth and development of the company’s Spanish market operations.

Who We’re Looking For

We would love to hear from you if you:

• Have Spanish language proficiency at C1 level or higher.
• Communicate confidently and naturally with different types of people.
• Enjoy building relationships and earning customer trust.
• Have experience in Sales, Account Management, Customer Success, Customer Support, Client Relations, or Call Center environments.
• Are comfortable working with both existing and potential customers.
• Enjoy learning new products and understanding customer businesses.
• Are motivated by personal and professional growth.

Nice to Have

• Living in Spain or previous experience living in Spain.
• Experience working with B2B customers.
• Experience selling to or supporting Spanish-speaking markets.

• Familiarity with the Spanish business culture and communication style.

   

What Matters Most

More than previous experience, we value people who:

• Take ownership and responsibility for their work.
• Are proactive and solution-oriented.
• Enjoy learning and continuous development.
• Are curious and ask thoughtful questions.
• Work collaboratively and support their teammates.
• Respect customers and colleagues.

• Are interested in building long-term relationships rather than chasing short-term wins.

   

What the Company Offers

• A role within a product-focused IT company.
• The opportunity to contribute to the growth of an international market.
• Full product training and ongoing support from the team.
• Real opportunities for career development and internal growth.
• A culture built on trust, ownership, learning, and initiative.
• Fully remote work format.

• Competitive fixed salary plus performance-based bonuses.

   

Why This Opportunity?

This role is ideal for someone who wants more than a traditional sales position.

You’ll have the opportunity to become a trusted advisor for customers, help shape the company’s growth in Spain, and develop your career within a supportive and ambitious team.

If you’re excited about working with the Spanish market, building meaningful customer relationships, and growing alongside a strong product business, we’d love to meet you.

Are you passionate about building reliable, scalable, and highly available production systems? Do you enjoy solving complex engineering challenges through automation, observability, and software engineering?
Optimove is looking for a Senior Site Reliability Engineer (SRE) to join our global SRE organization. In this role, you'll partner with engineering teams globally to improve the reliability, scalability, and operational excellence of our cloud platform.
As a Senior SRE, you'll lead engineering-driven reliability initiatives by building automation, improving deployment processes, advancing observability, and driving operational excellence across our production environment.

Responsibilities
 

• Reliability Engineering – Design and implement solutions that improve the reliability, availability, and scalability of our production platform while proactively identifying and eliminating operational risks.
• Automation & Platform Engineering – Build internal tools and automation that eliminate manual operational work, improve engineering productivity, and streamline production workflows.
• Observability – Improve monitoring, alerting, dashboards, and production visibility while driving initiatives that reduce alert fatigue, improve incident detection, and strengthen operational insights.
• Production Rollouts – Design, improve, and support production deployment processes using modern release strategies such as Canary, Blue/Green, and Feature Flags to ensure safe and reliable releases.
• Production Reliability & Incident Response – Lead the investigation and resolution of critical production incidents, perform root cause analysis, and implement long-term preventive improvements that improve platform resilience and reduce recurring issues.
• On-Call & Operational Excellence – Participate in the team's on-call rotation, ensuring reliable production operations. Respond to critical incidents, collaborate with engineering teams during service disruptions, and drive engineering improvements, automation, and operational best practices that reduce operational toil and prevent future incidents.
• Cloud & Infrastructure – Design, maintain, and improve our Kubernetes-based cloud platform, CI/CD pipelines, and production infrastructure running on GCP and AWS.
• Engineering Partnership – Collaborate closely with Software Engineers, DevOps, DBAs, and Product teams to improve reliability across the software development lifecycle and promote SRE best practices.
   

Requirements
 

• 5+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, or Infrastructure Engineering.
• Hands-on experience operating Kubernetes in production environments.
• Strong experience working with public cloud platforms (GCP or AWS).
• Strong programming and scripting skills (Python preferred; Go or Bash are a plus).
• Experience designing and building automation and internal engineering tools.
• Experience working with CI/CD pipelines and modern deployment methodologies.
• Hands-on experience with observability platforms such as Datadog, Prometheus, or Grafana.
• Strong understanding of Linux, networking, distributed systems, and cloud-native architectures.
• Excellent troubleshooting, debugging, and root cause analysis skills.
• Strong communication skills and experience collaborating with globally distributed engineering teams.
   

Advantages
 

• Experience with Infrastructure as Code (Terraform, Ansible, etc.).
• Experience with messaging and distributed technologies such as Kafka, Pub/Sub, or Redis.
• Experience supporting modern deployment strategies such as Canary, Blue/Green, or Feature Flags.
• Familiarity with OpenTelemetry and modern observability tooling.
• Understanding of Site Reliability Engineering principles, including SLIs, SLOs, and error budgets.
• Experience working in large-scale SaaS production environments.
• Relevant cloud or Kubernetes certifications (GCP, AWS, CKA, CKAD).
  
  Why Join Us?
  Join a team where Site Reliability Engineering is treated as an engineering discipline—not just an operations function. You'll work on large-scale cloud infrastructure serving enterprise customers while building automation, improving observability, and enabling engineering teams to deliver software safely and reliably.
• You'll collaborate with a global SRE organization using modern cloud-native technologies, Kubernetes, distributed systems, and large-scale SaaS workloads. You'll have the opportunity to lead impactful reliability initiatives, influence engineering best practices, and solve complex production challenges that directly improve the experience of both customers and engineering teams.

Own the customer journey — from a confident launch to long-term value.

Spacebring is a Ukrainian product company backed by Google. We help coworking operators remove bottlenecks and automate bookings, billing, and daily work. Today, Spacebring powers hundreds of spaces across 55+ countries, including Kooperativ, Creative States, Diia Business, Google for Startups, Impact Hub, and many more.

We are hiring a Customer Success Specialist to join our Go-to-market team. You will guide international B2B customers through onboarding and adoption, identify risks early, and help operators get lasting value from Spacebring. This is a hands-on role for someone who enjoys solving real business problems, building trusted relationships, and turning customer insight into better product decisions.

Work format: full-time, office-based in Lviv.

What you’ll own

• Lead new-customer onboarding through online calls and email, guiding each customer through implementation and setup.
• Understand each operator’s goals and workflows, then recommend practical ways to get more value from Spacebring.
• Drive activation and adoption through proactive check-ins, customer education, and clear next steps.
• Monitor customer health, identify risks early, and coordinate action to maintain 98%+ retention across your assigned customers.
• Build strong, trusted relationships and turn successful customers into Spacebring advocates.
• Bring structured customer feedback and insights to the Product and Go-to-market teams.

What success looks like

• New customers launch with a clear plan and confidence using Spacebring’s core workflows.
• Assigned customers stay engaged, adopt the platform, and receive proactive support before issues become risks.
• At-risk customers have a clear recovery plan and timely follow-up.
• Customer feedback becomes actionable input for product and go-to-market decisions.
• Satisfied customers are willing to recommend Spacebring and share their experience.

What you bring

• 1–3 years of experience in customer success, customer support, or sales at a product company.
• Fluent spoken and written English and Ukrainian.
• Clear, confident communication and strong problem-solving skills.
• A proactive, customer-focused mindset and the ability to take ownership of outcomes.
• A structured approach to follow-up, priorities, and teamwork.
• Curiosity and the ability to learn new products, workflows, and industries quickly.

Nice to have

• Familiarity with coworking or flexible workspace operations.
• Availability to travel within Ukraine and internationally to meet customers.
• Strategic thinking and experience turning customer needs into practical recommendations.

Why join Spacebring

• Grow your career in a fast-moving product company.
• Contribute to an international B2B SaaS product used by real teams every day—and see the impact of your work.
• A role with visible impact on customer outcomes, retention, and product decisions.
• Learn from experienced teammates who are eager to share knowledge.
• A comfortable workspace in Lviv and a coworking membership.
• Enjoy occasional hybrid work with a flexible schedule.
• Take paid vacation and sick leave.
• Benefit from regular salary reviews and stock options.
• Use company-supported benefits for language learning, professional development, and the gym.
• Join team retreats, camps, offsites, and social events.
• Work from a comfortable coworking space in central Lviv.

If you want a customer-facing role where your work is visible in customer results and product progress, we’d love to meet you.

Наш клієнт, Jugabet —  бренд і ігрова платформа, доступна для гравців у Латинській Америці. Завдяки сильному регіональному фокусу та локалізованим стратегіям, Jugabet швидко стає ключовим гравцем на ринку.

Ідеально для тих, хто прагне:

• Розробляти та відповідати за стратегічний щомісячний VIP CRM-календар для клієнтів Casino та Sports, використовуючи аналітику для прийняття рішень на основі даних;
• Контролювати дохідні цілі VIP CRM та розподіл бонусного бюджету, забезпечуючи відповідність загальним бізнес-цілям;
• Моніторити співвідношення вартості бонусів до інкрементального доходу та забезпечувати позитивний ROI кампаній, оптимізуючи структуру стимулів для максимальної маржинальності;
• Розробляти, впроваджувати та постійно оптимізувати VIP lifecycle-шляхи (Onboarding, Growth, Loyalty, Churn Prevention) з чіткими KPI щодо утримання, зростання ARPU та LTV;
• Планувати, запускати та оптимізувати кампанії з VIP-апсейлу, утримання та реактивації на щоденній основі;
• Тісно співпрацювати з VIP Account Managers для узгодження автоматизованих CRM-флоу з персоналізованою ручною комунікацією, забезпечуючи безшовний клієнтський досвід;
• Керувати комунікацією через email, SMS, push-повідомлення та in-app повідомлення, забезпечуючи узгодженість і релевантність;
• Відстежувати, аналізувати та звітувати за ключовими показниками: Retention Rate, Reactivation Rate, Churn Rate, ARPU, LTV та щомісячні потоки доходу;
• Моніторити метрики конверсії кампаній (рівень прийняття, використання, виконання wagering, інкрементальний uplift) та ефективність комунікацій (Open Rate, CTR, Conversion Rate, Delivery Rate);
• Розробляти та проводити статистично коректні A/B та мультиваріантні тести з визначенням гіпотез, метрик успіху та оцінкою інкрементальності для постійного покращення результатів.

Досвід, який стане твоєю перевагою:

• Від 1 року досвіду в CRM в індустрії iGaming із безпосереднім управлінням VIP-сегментом;
• Сильне аналітичне мислення та здатність працювати зі складними наборами даних, перетворюючи інсайти на практичні стратегії;
• Досвід оптимізації бонусних витрат та аналізу ROI кампаній;
• Впевнене володіння CRM-інструментами, платформами маркетингової автоматизації та системами трекінгу ефективності;
• Глибоке розуміння поведінки гравців і динаміки життєвого циклу в продуктах Casino та Sports;
• Досвід роботи з ринками LATAM (іспаномовні країни) буде значною перевагою.

Ми цінуємо:

• Проактивність та винахідливі у вирішенні питань, пов’язаних із кампаніями, сегментацією або бонусами;
• Сильні комунікаційні та презентаційні навички, здатні чітко формулювати стратегічні звіти та рекомендації;
• Здатність працювати в динамічному середовищі з кількома ринками, частими релізами ігор та насиченим календарем подій.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Медичне страхування;
• Можливості для кар’єрного зростання;
• Пакет бенефітів (відшкодування витрат на спортзал, стоматологічні та психологічні послуги тощо);
• Бонусну систему на основі OKR;
• Динамічне робоче середовище.

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

• Prepare and own a strategic monthly VIP CRM calendar tailored for Casino and Sports customers, leveraging analytics to drive data-informed decisions; 
• Control VIP CRM revenue targets and bonus budget allocation, ensuring alignment with overall business objectives; 
• Monitor bonus cost versus incremental revenue and ensure positive campaign ROI, optimizing incentive structures to maximize margin efficiency; 
• Develop, implement, and continuously optimize VIP lifecycle journeys (Onboarding, Growth, Loyalty, Churn Prevention) with clear KPIs for retention, ARPU growth, and LTV; 
• Plan, execute, and optimize campaigns for VIP upselling, retention, and reactivation on a daily basis; 
• Collaborate closely with VIP Account Managers to align automated CRM flows with high-touch manual outreach, ensuring a seamless and personalized player experience; 
• Manage communications across email, SMS, push notifications, and in-app messaging channels, ensuring consistency and relevance;
• Track, measure, and report on key performance metrics including Retention Rate, Reactivation Rate, Churn Rate, ARPU, LTV, and monthly revenue flows; 
• Monitor campaign conversion metrics (acceptance rate, usage rate, wagering completion, incremental uplift) and communication performance (Open Rate, CTR, Conversion Rate, Delivery Rate);

• Design and execute statistically robust A/B and multivariate tests, defining hypotheses, success metrics, and incrementality impact to drive continuous performance improvement.

   

Experience you’ll need to bring:

• At least 1 year of CRM experience within the iGaming industry, with direct exposure to VIP segment management; 
• Strong analytical mindset with the ability to interpret complex datasets and translate insights into actionable strategies;
• Experience managing bonus cost optimization and campaign ROI analysis;
•  Proficiency in CRM tools, marketing automation platforms, and performance tracking systems; 
• Deep understanding of player behavior and lifecycle dynamics within Casino and Sports products;

•  Experience working with LATAM markets (Spanish-speaking regions) will be a strong advantage.

   

It's a perfect match if you have those personal features:

• Proactive and resourceful approach  in resolving campaign, segmentation, or bonus issues quickly; 
• Strong communication and presentation skills, with the ability to deliver clear strategic reports and recommendations; 

• Ability to work in a fast-paced environment with multiple markets, frequent game releases, and dynamic event calendars.

   

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

About Yanarchy

Yanarchy is a Los Angeles–based talent management agency working with media creators and digital talents as scalable businesses. We focus on sustainable growth, strong monetization models, and long-term value by combining creativity with disciplined financial and operational execution.

Yanarchy is more than an agency. We are building an ecosystem of products and services where marketing, data, and retention strategies work together to drive predictable and scalable revenue.

The Role

We are looking for a Retention Manager who will be responsible for building and optimizing our customer lifecycle strategy with a strong focus on retention, repeat purchases, and revenue per user.

This role combines email marketing execution with strategic thinking around customer journeys, monetization funnels, and long-term audience engagement.

You will work on increasing customer lifetime value (LTV) through structured communication, automation, segmentation, and continuous testing.

What You Will Do

• Develop and execute retention strategies across the customer lifecycle
• Build and optimize automated flows (Welcome, Warm-up, Abandoned Cart, Re-engagement, post-purchase sequences, upsell/cross-sell)
• Create targeted campaigns aimed at repeat purchases and reducing churn
• Perform deep audience segmentation based on behavioral and transactional data
• Continuously run A/B tests on subject lines, pricing bundles, hooks, timing, content structure, and CTAs
• Monitor and analyze retention-related KPIs (Repeat Purchase Rate, LTV, Churn Rate, Open Rate, CTR, Conversion Rate)
• Optimize communication based on funnel performance and monetization insights
• Collaborate with content, performance, and analytics teams to align lifecycle communication with broader growth goals

Candidate Expectations

• 1.5–2+ years of experience in retention marketing, lifecycle marketing, or email marketing
• Strong copywriting skills focused on conversion and engagement
• Experience building automated lifecycle flows
• Understanding of monetization funnels, repeat purchase mechanics, and churn reduction
• Analytical mindset and experience working with performance metrics
• Experience with Power BI or similar analytics tools is a strong advantage
• Basic HTML/CSS knowledge for email layout
• English level Upper-Intermediate (B2) or higher

Nice to Have

• Experience in digital products, e-commerce, or subscription-based models
• Experience working with creator-driven or media businesses
• Understanding of performance marketing and paid traffic dynamics

What We Offer

• Fully remote work
• Ownership of lifecycle and retention strategy
• Data-driven environment with room for experimentation
• Competitive compensation
• Paid vacation, sick leave, and personal days off
• Clear processes and collaborative team culture

Required experience/skills:

• 3+ Years of Experience in Manual Testing of Mobile (iOS, Android) Applications;
• 2+ Years of Experience in Writing and Maintaining Automated Tests;
• Ability to Write Clean, Maintainable, and Reusable Code;
• Understanding of Object-Oriented Programming (OOP) Principles;
• Strong Knowledge of Python;
• Hands-on Experience with pytest Automation Frameworks;
• Experience with Git (GitHub, GitLab, Bitbucket);
• Understanding of CI/CD Pipelines (Jenkins, GitHub Actions, GitLab CI, Azure DevOps);
• Ability to Integrate Automated Tests into CI/CD Pipelines;
• Solid Experience in Testing RESTful APIs Using Tools Such as Postman, Insomnia, or Swagger;
• Experience in Creating Collections and Chaining API Tests with Authorization (Bearer Tokens, API Keys);
• Understanding of HTTP Methods (GET, POST, PUT, DELETE), Status Codes, Headers, and Request/Response Formats (JSON, XML);
• Understanding of Logs and Debugging Server Responses;
• Experience in Writing and Executing Detailed Test Cases, Test Plans, Checklists, and Test Scenarios;
• Experience Using Test Case Management Systems (e.g., TestRail);
• Proficiency in Using Jira for Test Case and Defect Tracking;
• Strong Communication Skills to Collaborate with Development, Product, and Customer Teams;
• Upper-Intermediate Level of English.

Would be a plus:

• UI Automation would be a strong plus;
• Knowledge of Docker;
• Knowledge of Selenium, Playwright.

Responsibilities:

• Create detailed test plans;
• Create well-structured test cases;
• Automate created test cases and user flows;
• Maintain created test cases and user flows;
• Report found bugs in Jira;
• Retest fixes.

Your Benefits:

• 15 days paid vacation + 5 public holidays;
• 7 days 100% paid sick leaves;
• Sport and health compensation;
• Flexible working hours;
• Corporate training (internal and external);
• IT Cluster membership;
• Personal Birthday and anniversary gifts;
• Сorporate parties and team-buildings;
• Company legal and accounting support.