Jobs at Djinni

Let’s Start With a Hello
We’re a crypto sportsbook and online casino with almost 10 years of successful experience and some of the strongest offers on the market. We’re looking for an SMM Manager to grow our social presence, engage our audience, and turn trends and ideas into content that gets people talking.

What You’ll Be Doing

• Create and manage content plans across Twitter, Instagram, and Telegram.
• Source and coordinate visual content and publish engaging posts.
• Grow an active and engaged subscriber community.
• Launch social activities, campaigns, and audience engagement initiatives.
• Manage communities and build strong relationships with followers.
• Track KPIs and optimize content and community management based on performance.
• Analyze campaign results and identify opportunities for growth.
• Stay on top of SMM and sports trends and bring relevant ideas to life.
• Continuously experiment with new formats, topics, and engagement mechanics.

What Makes You a Great Fit

• C1–C2 English.
• Hands-on SMM experience with Twitter, Instagram, and Telegram.
• Strong understanding of social media promotion and community management.
• Experience with SMM scheduling tools and Telegram bots.
• Good knowledge and genuine interest in sports.
• Basic PC and MS Office skills.
• Strong communication and writing skills.
• Experience in crypto or iGaming is a plus.
• Copywriting skills are a plus.
• Proactive mindset, creativity, and a constant flow of new ideas.

What’s In It for You

• Join an established crypto betting & casino brand with almost 10 years of experience.
• A role with direct impact on audience growth and brand presence.
• Freedom to experiment with content, formats, and new social trends.
• A fast-moving international environment with plenty of room to grow.

Let’s Wrap It Up
If you know how to turn social media followers into an engaged community, understand sports, and always have the next content idea ready — we’d love to hear from you.

Let’s Start With a Hello
We’re looking for a CRM Manager to own and grow CRM activities across Casino and Sportsbook. You’ll work with player data, lifecycle journeys, bonus mechanics, and CRM campaigns to drive Retention, Reactivation, LTV, and sustainable player value.

Who We Are
We’re a fast-paced Gambling / Betting product where CRM is a key growth driver. Our approach is data-driven, experiment-focused, and closely connected to Product, Analytics, Marketing, VIP, and Development.

What You’ll Be Doing

• Develop CRM strategy focused on Retention, Reactivation, LTV, and Churn reduction.
• Build player segmentation based on behavior, deposits, preferences, lifecycle, and value.
• Create Customer Journeys and automated flows: Welcome, FTD → Repeat Deposit, Retention, Reactivation, Churn Prevention, VIP.
• Launch and optimize Email, Push, In-app / onsite campaigns.
• Develop and manage Casino & Sportsbook bonus mechanics: Free Spins, Free Bets, Cashback, Deposit / Reload Bonuses.
• Monitor wagering requirements, eligibility, bonus costs, and promo performance.
• Analyze CRM funnels and key metrics: FTD, R2D, Retention, Churn, LTV, GGR, NGR, Deposits, Bet Amount, OR, CTR, CR.
• Build hypotheses and run A/B tests across campaigns, offers, and segments.
• Identify growth opportunities and turn data into actionable CRM improvements.
• Collaborate with Product, Analytics, Marketing, VIP, Design, and Development.

What Makes You a Great Fit

• 5+ years of CRM / Retention experience in Gambling / Betting.
• Middle+ / Senior level with strong ownership and independence.
• Strong understanding of Casino, Sportsbook, player lifecycle, Retention, Churn, and LTV.
• Hands-on experience with bonus mechanics and wagering requirements.
• Experience with segmentation, Customer Journeys, trigger campaigns, and CRM channels.
• Strong understanding of GGR, NGR, FTD, R2D, LTV, Retention, Bonus Rate, and other key metrics.
• Strong analytical skills and confident Excel / Google Sheets knowledge.
• Experience with A/B testing and experiment design.
• High attention to detail and a proactive mindset.
• Knowledge of major sports events is a plus.

What’s In It for You

• High-impact role with direct influence on player retention and revenue.
• Full ownership of CRM processes and room to implement your ideas.
• Fast-paced Gambling / Betting environment with a strong data-driven culture.
• Close collaboration with experienced Product, Analytics, Marketing, and VIP teams.

Let’s Wrap It Up
If you see CRM as more than emails and clicks — and know how to turn player behavior, data, and smart mechanics into business growth — we’d love to hear from you.

We’re expanding our engineering team and looking for developers who are comfortable building production-grade React and Node.js applications for early-stage companies in healthcare, fintech, and AI.

Although the role is primarily front-end oriented, the ability to contribute to backend services in Node.js is important.

You’ll join a team with clear processes, a modern stack, and a strong engineering culture.

What you will do

• Create web applications using React and related tools.
• Develop and support backend services and APIs with Node.js (Nest.js or similar frameworks).
• Work with cloud platforms and container tools such as Docker, Kubernetes, AWS, or GCP.
• Join architecture discussions, suggest improvements, and help maintain high code standards.
• Collaborate with the client’s team on project tasks in English.

What we expect

• Strong understanding of JavaScript (ES6+) and TypeScript.
• Solid hands-on experience with React.
• Strong knowledge Node.js and frameworks like Nest.js or Express.
• Experience building APIs with Node.js-based frameworks.
• Understanding of relational and NoSQL databases such as Postgres, MongoDB, Firebase, or Supabase.
• Ability to write clean, maintainable code following best practices.
• English level: Upper-Intermediate (B2) or higher.

Additional advantages

• Experience working with major cloud providers such as AWS or Google Cloud.
• Experience with React Native.
• Solid understanding of Docker and Kubernetes.
• Familiarity with CI/CD pipelines (GitHub Actions, GitLab CI, CircleCI).
• Practical experience working with AI/LLM integrations in projects.

What we offer

• Engaging projects built with a modern, well-supported tech stack.
• A review process that ensures consistent feedback and knowledge sharing.
• A culture focused on continuous learning and professional development.
• Full remote work with a team distributed across multiple countries.
• Competitive compensation in USD with periodic performance reviews.
• Flexible payment methods tailored to your location.
• Work schedule aligned with your time zone.
• English practice sessions.
• Paid sick leave and annual vacation (15 business days).
• Regular team activities online.
• Coverage of monthly psychologist support sessions.

Softcery builds advanced AI systems for B2B SaaS companies. We partner with founders in the US and UK to design, build, and scale production-ready AI solutions that solve real business challenges. Our team focuses on complex AI engineering — systems that are technically robust, business-aligned, and built to scale. We combine deep technical expertise with strong product thinking, helping companies move from AI ambition to real, production impact.

We are looking for an AI Engineer to design and build AI agents, Voice AI solutions, and intelligent automations. You'll work with modern LLMs, agent frameworks, and production AI systems that solve real business problems.

What You'll Do:

• Build AI agents, Voice AI solutions, and intelligent automation workflows.
• Design and develop AI-powered applications using modern LLMs and agent frameworks.
• Build RAG pipelines and integrate AI systems with APIs, databases, CRMs, and third-party services.
• Design prompts, agent workflows, memory, and tool-calling capabilities.
• Optimize AI systems for performance, reliability, scalability, and cost efficiency.
• Explore new AI models, frameworks, and technologies, applying the best solutions to real-world use cases.

• Collaborate with engineers and clients to deliver production-ready AI solutions.

   

What We're Looking For:

• 1–3 years of commercial experience in AI Engineering.
• Strong Python skills.
• Hands-on experience with LLM APIs (OpenAI, Anthropic, Gemini, etc.) and AI-powered applications.
• Experience with LangGraph, LangChain or similar frameworks.
• Understanding of prompt engineering, RAG, embeddings, vector databases, and AI orchestration concepts.
• Strong problem-solving skills, ownership mindset, and eagerness to learn.

• English – Upper-Intermediate (B2) or higher.

   

What We Offer:

• Structured onboarding & mentorship – a clear onboarding plan, documented workflows, and a team that has your back.
• Flexible remote schedule – work from wherever and whenever you're most productive.
• Learning budget – we cover books, courses, English lessons, and AI tools for your professional growth.
• Full accounting support – so you can focus on the work, not the paperwork.
• Time off – 20 paid vacation days, 12 sick days, 2 paid period leave days/month (for women), and your birthday off.
• IT Cluster membership – access to professional events and networking opportunities in the local tech community.

🔁 Hiring Process: Screening → Technical interview→ Test Task → Final Interview.

If you're excited about building AI products that solve real business problems and want to work with the latest AI technologies every day, we'd love to meet you 👋

Softcery builds advanced AI systems for B2B SaaS companies. We partner with founders in the US and UK to design, build, and scale production-ready AI solutions that solve real business challenges. Our team focuses on complex AI engineering — systems that are technically robust, business-aligned, and built to scale. We combine deep technical expertise with strong product thinking, helping companies move from AI ambition to real, production impact.

We are looking for a Strong Middle AI Engineer to lead the delivery of AI-powered products for international clients. You'll work on complex AI systems with a strong focus on Voice AI, collaborating directly with clients and taking ownership of features from design to production. 

What You'll Do:

• Deliver production-ready AI solutions for international clients from concept to deployment.
• Design and build AI-powered applications with a strong focus on Voice AI and intelligent automation.
• Integrate LLMs, third-party APIs, and business systems into scalable software solutions.
• Own technical implementation, make architectural decisions, and ensure high code quality.
• Collaborate directly with clients to clarify requirements, discuss technical solutions, and deliver business value.

• Continuously explore new AI technologies and apply them to real-world customer challenges.

   

What We're Looking For:

• 3+ years of commercial experience in Python development.
• Hands-on experience with developing AI-powered applications.
• Strong software design and problem-solving skills.
• Ability to independently own features and deliver projects with minimal supervision.
• Excellent communication skills and confidence working directly with international clients.
• English – Advanced (C1).

Will be a plus:

• Experience with React and Node.js.

What We Offer:

• Structured onboarding – a clear onboarding plan, documented workflows, and a team that has your back.
• Flexible remote schedule – work from wherever and whenever you're most productive.
• Learning budget – we cover books, courses, English lessons, and AI tools for your professional growth.
• Full accounting support – so you can focus on the work, not the paperwork.
• Time off – 20 paid vacation days, 12 sick days, 2 paid period leave days/month (for women), and your birthday off.
• IT Cluster membership – access to professional events and networking opportunities in the local tech community.

🔁 Hiring Process: Screening → Technical interview→ Test Task → Final Interview.

If you enjoy taking ownership, solving complex engineering challenges, and building AI products that create real business impact, we'd love to meet you 👋

BSG is a Communication Platform as a Service (CPaaS) designed to streamline how businesses connect with customers across multiple channels. Our flexible, cloud-based solutions integrate communication tools directly into your apps or websites, enabling real-time engagement.
 

We are looking for a Customer Support who will become a part of our team!

What are you going to do:

• Information and technical support of existing and new clients online via chat or e-mail;
• Work with tickets in the Zendesk system (database of customer requests);
• Development and maintenance of the existing customer base;
• Analysis of the company's services and products, search and control of problem solving (together with the company's technical specialists);
• Performing other tasks of the head.

What are we looking for:

• At least B2 English level;
• Higher education (can be incomplete and preferably technical)
• Understanding of the basic principles of the Internet
• Experience working with email service
• Responsibility

What do we offer:

• Competitive salary;
• 24 calendar days of vacation;
• Additionally: 3 days off per year;
• Opportunities for growth;
• Friendly team.

At Kyivstar.Tech, we build and scale high-performance digital ecosystems that power millions of users.

We are looking for a skilled DevOps Engineer to join our team. If you thrive on automating complex workflows, optimizing infrastructure resilience, and bridging the gap between development and operations, you’ll find a perfect environment here to make an impact and grow professionally.

About us
Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. We are a subsidiary of Kyivstar, one of Ukraine’s
largest telecom operators.
Our mission is to transform lives in Ukraine and beyond by creating innovative technological solutions that unleash the
potential of businesses while meeting the evolving needs of users.
With over 500 specialists working across diverse domains — from mobile and web solutions to the design, development,
support, and maintenance of high-performance systems — we are committed to driving meaningful change.
We embrace an entrepreneurial culture that fosters continuous growth, challenges conventional thinking, and inspires the
creation of transformative products.

Required Skills & Experience

• 4+ years of hands-on experience as a DevOps Engineer;
• 2+ years of experience with Configuration as Code (CaaS), with a strong preference for Ansible;
• 2+ years of experience with Infrastructure as Code (IaC) in cloud environments, preferably AWS (Terraform);
• 2+ years of practical experience in designing, configuring, and maintaining CI/CD pipelines in Jenkins using imperative approach;
• Proficient with monitoring and logging stacks (Prometheus, Grafana, Loki, ELK);
• Deep knowledge of Linux OS administration;
• Strong understanding of IP networking, routing, VPNs, DNS, load balancing, and firewalls;
• Good knowledge of at least one of Go, Python, Groovy languages.

As a Plus

• Experience with On-Premises Kubernetes (Rancher or other vanilla K8s distributions);
• Experience with VMware vSphere environments.

Key Responsibilities

• Establish and promote modern DevOps culture and practices across development, QA, and operations teams;
• Deploy, manage, and optimize both on-premises and cloud-based Kubernetes clusters;
• Automate and continuously improve CI/CD pipelines to ensure seamless delivery;
• Enhance infrastructure observability, proactive monitoring, and overall system reliability.

We offer

• Office or remote — it’s up to you.
• Remote onboarding
• Performance bonuses for everyone: annual or quarterly, depending on the role
• Learning opportunities through the company’s library, internal resources, and partner programs
• Health and life insurance
• Wellbeing program and corporate psychologist
• Reimbursement of expenses for Kyivstar mobile communication

We’re looking for an Affiliate Manager to grow and manage affiliate partnerships in the dating vertical. The role focuses on recruiting affiliates, optimizing performance, and building long-term, profitable relationships.

Responsibilities

• Recruit and onboard new affiliates (CPA / CPL) 
• Manage and develop existing affiliate partnerships
• Negotiate deal terms and optimize cooperation for ROI
• Monitor traffic quality, volumes, and key performance metrics
• Analyze affiliate performance and campaign results
• Control commissions, budgets, and payouts
• Ensure timely payments and accurate reporting
• Work closely with marketing and media buying teams

Requirements

• 1.5+ years of experience as an Affiliate Manager
• Experience in Dating (adult) 
• Understanding models of monetization
• Experience with Tier-1 / Tier-2 GEOs
• Strong negotiation and communication skills
• Experience with tracking systems (S2S, postbacks, APIs)
• Confident with analytics and reporting
• Upper-Intermediate English or higher

Nice to have:

• Existing affiliate partner network
• Experience with traffic quality control
• Participation in affiliate events or communities

Conditions

• Fully remote
• Full-time, flexible schedule
• Fixed salary + performance-based bonuses
• Paid vacation and sick leave
• Tools, infrastructure, and operational support
• Clear processes and growth opportunities

We would be glad to welcome you to our team!

Join our financial team as a Senior Reporting Specialist

The value of this position:

• The opportunity to impact results and be an individual, not just a cog in the machine
• No unnecessary bureaucracy

• Challenging tasks with the opportunity for professional growth

   

What you will do:

• Financial and Management Reporting: Prepare the financial statements for different legal entities in accordance with the appropriate standards of reporting (IFRS, US GAAP etc.) as well as anticipate in the preparation of monthly management reports
• Statutory Compliance: Assist in accurate and timely statutory reporting
• Risk Assessment: Identify, analyze, describe, and address financial and accounting risks on a regular basis
• Financial Policies: Design controls, review and update all existing and required financial policies (regarding accounting, fiscal reporting, procurement and payments, sales, etc.) and ensure their compliance
• Internal Audit: Audit existing accounting documents, improve and automate the document management as well as assist in statutory audits and due diligence
• Finance Processes: Improve and automate finance processes

For successful performance, you will need:

• 3+ years of relevant experience
• Working knowledge of Excel, Google Spreadsheets, QuickBooks/Xero, or similar accounting systems
• Solid knowledge of IFRS/ GAAP, and other local reporting standards
• Working experience with legal entities in different countries
• Skills and experience in financial controlling and internal audit
• Project management skills
• English (business communication, both oral and written) — B1 Level, fluency in Ukrainian
• Open-mindedness with strong learning, analytical skills, and curiosity for new challenges
• Strong communication skills
• A stable internet connection

Will be a plus:

• Relevant experience in international product IT companies
• General knowledge of tax legislation of Ukraine, Cyprus, other EU countries, and the US
• ACCA or similar qualification (membership or in progress) will be a significant advantage

What you will get with us:

• Opportunities for Growth: Reimbursement for professional training expenses.
• Supportive Team Environment: Join a team that values teamwork, collaboration, and mutual support, with no micromanagement.
• Comprehensive Benefits Package: 15 days vacation, 20 days sick leave, public holidays, and additional bonuses.
• Onboarding and Mentorship: Benefit from individual support and mentorship for seamless integration into the team and product understanding.
• Inspiring Work: Become a part of a growing product that inspires
• Well-being Support: Access a robust support program, including partial reimbursement for psychologist services, financial assistance during critical health issues, and engaging internal events.
• Remote Work Flexibility
• Language Development: Take advantage of free corporate English lessons and speaking clubs to improve your language skills.

Recruitment process:

• Quick introduction with the recruiter
• Test task
• Meeting with Top management / CFO
• Final meeting with Group CFO
• Job Offer

CipherCross offers complete development services – from turning fresh ideas into ready-to-use MVPs to providing support after launch. We work on both mobile and web applications.

We are now seeking a Strong Junior Project Manager who can effectively manage multiple app projects independently. You will be part of a team and handle 3-4 projects at the same time. In the beginning, our Project Manager and COO will guide and mentor you, helping you succeed in a busy and fast-paced environment.

Key Responsibilities:

• Project Management: Run several app development projects on your own.
• Team Coordination: Hold daily stand-up meetings with a team of 6 members.
• Sprint Planning: Plan sprints, track progress, and make sure goals are met.
• Status Updates: Keep project statuses updated and create clear reports.
• Client Communication: Act as the main contact for clients, listening to their needs.
• Change Management: Manage change requests by documenting them, checking their impact, and coordinating adjustments.
• Project Evaluations: Review projects and performance to keep quality high.

Requirements:

• Experience: At least 1 year of experience as a Project Manager in an outsourcing company.
• Language Skills: Good spoken and written English (B2 level or higher).
• Technical Acumen: Basic understanding of mobile and web development technologies.
• Multitasking: Ability to handle multiple projects at once in a busy setting.
• Communication: Strong skills in talking and working with others.

Why Join Us?

• Mentorship & Growth: Get guidance from our PM and COO, helping you start strong in your career.
• Innovative Environment: Work with a team that creates exciting digital projects and MVPs.
• Career Development: Grow with a fast-growing company that values technical skills and creative ideas.

If you are motivated, detail-focused, and ready for new challenges in project management, we’d love to hear from you. Join CipherCross and help turn innovative ideas into successful digital products.

Project Description

Our Customer is one of the biggest companies on the market of home entertainment consumer electronics devices that strives to provide their clients with high-quality products and services.

Job Description

• 3+ years of developing and bolstering automated QA systems and associated test strategies
• Good coding Python skills
• Experience in developing and supporting testing frameworks, and developing automated test scripts (would be a plus)
• Understanding of Page Object pattern, knowledge of other automation patterns;
• Good working knowledge of at least one Linux/Unix-based platform as well as Windows;
• Experience in QA methodologies, a clear understanding of QA processes and artifacts;
• Experience with Scrum/Agile;
• Good communication and problem-solving skills;
• Excellent written and verbal English communication skills, developed interpersonal skills;
• Highly motivated, energetic, and able to easily switch between assignments. Ready for challenges!

Job Responsibilities

Working with the solid automation test framework and infrastructure;
Developing new and updating existing automation scripts;
Code review;
Debugging issues and creating bug reports;
Documentation creation;
Communication with international teams (US, UK)
Manual work: about 20%

At TechBiz Global, we provide recruitment services to top clients from our international portfolio. We are currently looking for a Senior Data Scientist with strong hands-on experience in training AI models, particularly Large Language Models (LLMs) and Small Language Models (SLMs), using GPU infrastructure and real-world datasets.

The ideal candidate should be based in Poland and able to clearly demonstrate their technical expertise, explain the tools and frameworks they use, and describe the complete model-training process—from data preparation to deployment and performance optimisation.
 

Key Responsibilities

• Train, fine-tune, and optimise LLMs and SLMs using GPU infrastructure.
• Build and manage end-to-end machine learning training pipelines.
• Prepare, clean, structure, and process large volumes of real-world data.
• Select appropriate models, frameworks, tools, and training approaches based on project requirements.
• Apply techniques such as supervised fine-tuning, transfer learning, prompt tuning, and parameter-efficient fine-tuning.
• Monitor model performance and improve accuracy, speed, scalability, and resource utilisation.
• Work with structured, unstructured, time-series, telemetry, log, and streaming data.
• Clearly document and explain the tools, methods, and technical decisions used throughout the model-training process.
• Collaborate with engineering, data, and business teams to move models from experimentation into production.
• Troubleshoot issues related to model quality, training stability, GPU performance, and data pipelines.

Requirements: 

• Proven professional experience as a Data Scientist, Machine Learning Engineer, AI Engineer, or similar role.
• Strong hands-on experience training or fine-tuning LLMs and/or SLMs.
• Practical experience using GPUs for AI model training.
• Strong Python programming skills.
• Experience with machine learning and deep-learning frameworks such as:
  • PyTorch
  • TensorFlow
  • Hugging Face Transformers
• Experience with GPU-related technologies and environments, such as CUDA, distributed training, cloud GPU platforms, or GPU clusters.
• Strong understanding of model-training workflows, including data preparation, tokenisation, model selection, training, evaluation, and optimisation.
• Ability to clearly explain previous AI projects, tools used, technical challenges, and achieved results.
• Experience working with large and complex datasets.
• Good English communication skills.
• Based in Poland.
   

Relevant Industry Experience

• Experience in one or more of the following industries or data environments would be highly valuable:
• E-commerce
• Finance or banking
• Insurance
• Healthcare or medical data
• Telemetry and IoT data
• Application or system logs
• Real-time and streaming data

• High-volume enterprise data environments

   

Nice to Have

• Experience with distributed model training.
• Experience with LoRA, QLoRA, PEFT, quantisation, or model compression.
• Experience with MLOps tools and model deployment.
• Knowledge of Docker, Kubernetes, MLflow, or similar technologies.
• Experience using AWS, Azure, or Google Cloud for AI workloads.
• Experience deploying AI models into production environments.
• Knowledge of data privacy, security, and governance requirements.

About AIstats

AIstats is transforming the football data market by moving from 2D to 3D, powered by a cutting-edge Computer Vision and Machine Learning ecosystem that unlocks deep insights for both fans and professionals.

In 1.5 years, the Warsaw-based startup has grown from $0 to $3M ARR and secured over $2M in funding. As an AI-first startup, we’re looking for passionate builders who want to create something big and shape the future of football intelligence with us.

What we build

Advanced Football Analytics - a mobile app for football fans and bettors that reached 100k MAU in less than a year, featuring advanced statistics powered by our proprietary ML and Computer Vision technologies.

Advanced Analytics for Football Clubs - a next-generation analytics platform helping football clubs, scouts, and agents make smarter decisions both on the pitch and in the transfer market. Thanks to our early leadership in skeletal tracking data, AIstats secured several Tier-1 club partnerships within months of launching the platform.

Key Responsibilities

• Development of new HTTP and WebSocket endpoints with integration of third-party APIs (REST/gRPC/GraphQL - depending on tasks).
• Writing unit and integration tests to ensure correct operation of APIs, including boundary cases and work with external services.
• Performing load testing and code profiling to identify bottlenecks and improve performance.
• Working closely with frontend, analytics and product teams - from discussing specifications to implementing solutions in production.

Requirements

Must have:

• Strong knowledge of Node.js and TypeScript, experience in REST/WebSocket API development.
• Experience with microservice architecture and interaction between services via RabbitMQ, Redis, TCP connections.
• Knowledge of PostgreSQL (query writing, indexing, transactions, migrations).
• Experience with MongoDB and understanding when it is appropriate to use it.
• Experience with Docker, understanding of how docker-compose works.
• Understanding of the principles of Nginx as a proxy server (including in the context of WebSocket/HTTPS).
• Proficiency with Socket.io, understanding of its features (e.g., rooms, reconnect, persistence, etc.).
• Experience in configuring logging, debugging and profiling backend code.

Will be a plus:

• Understanding how Billing systems work
• Experience with Elasticsearch: setting up and using it for full-text search.
• Load testing skills and tools (e.g. k6, Artillery, autocannon).
• Understanding and implementation of HTTPS, certificates, working via secure WebSocket.
• Experience with CI/CD and build automation in a Docker environment.
• Team development experience: code review, git flow, Jira/YouTrack/Linear.

What we offer

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation and 15 additional paid days off (including sick leave, personal days and corporate holidays)
• A friendly communication culture, rapid product cycles, and transparent processes.
• Dynamic work environment with a team passionate about sports and technology.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.
• Mentorship and high-quality engineering feedback.

Join our team and help drive innovation in the football industry!

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to ensure the technical stability and data integrity of our core platform by localizing and resolving complex, non-standard incidents. You’ll help us maintain reliable platform operations by taking full ownership of deep technical triage, shielding engineering teams from unverified bugs, and mentoring junior support specialists.
 

What you’ll drive:

Deep Investigation & Core Operations

• Investigate complex failures: Autonomously diagnose non-standard platform requests, nested configuration issues, and microservice communication breakdowns.
• Determine root causes: Differentiate between platform software defects, database mismatches, and misconfigured complex settings across core systems.
• Assist junior tiers: Guide Junior L2 and adjacent support teams through advanced platform configuration issues and troubleshooting pathways.

Advanced Troubleshooting & Engineering Shielding

• Trace microservice flows: Filter structured logs in Kibana or OpenSearch by matching cross-system identifiers (Trace IDs, Request IDs, Session IDs).
• Inspect API and error stacks: Validate API endpoints and response payloads in Postman and interpret stack traces to locate software or database failures.
• Escalate validated defects: Produce structured, detailed bug reports for L3/QA containing logs, raw payloads, and business impact context.
• Shield L3 teams: Drive high independent resolution rates (L2 Resolution Rate) to prevent configuration issues from reaching core development.

SLA Management & Quality Control

• Prioritize domain tasks: Manage assigned incidents independently under strict B2B SLA constraints while prioritizing platform impact.
• Reduce reopen rates: Deliver fully validated technical solutions and configuration adjustments to prevent repeated ticket reopens.

Knowledge Sharing & Mentorship

• Build technical runbooks: Create and maintain step-by-step diagnostic workflows for L1 and Junior L2 support tiers.
• Mentor team members: Conduct knowledge-sharing sessions on platform features, inner architecture, and log-tracing techniques.
   

What makes you a GR8 fit:

Must-have

• Platform support experience: 3+ years in L2 technical support, systems analysis, or technical operations of product/B2B SaaS platforms..
• Log analysis & distributed tracing: Strong skills in Kibana or OpenSearch using custom filters, log aggregation, and ID tracing across microservices (Trace, Request, Session IDs).
• API testing & debugging: Practical experience testing platform API endpoints, request/response payloads, and authentication headers using Postman (or similar tools).
• Core web & auth architecture: Deep understanding of distributed sessions, OAuth/JWT authentication flows, and reading error stack traces.
• Advanced ticketing mastery: Proficiency in Jira/Jira Service Management, including JQL filters, custom queues, and operational dashboards under strict SLAs.
• Languages: Intermediate+ English (B1–B2) and fluent Ukrainian or Russian.

Nice-to-have

• Direct experience writing basic SQL queries to inspect platform database states.
• Strong familiarity with SDLC processes and hotfix lifecycle steps to speak the same language as QA and L3 engineers.
• Proven experience creating runbooks or training junior engineers in technical support environments.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to ensure the technical reliability of our Engagement-CRM platform for B2B operators. You’ll help us maintain high service quality by performing initial request reviews, diagnosing technical issues using logs and admin panels, and guiding clients on correct system configurations using ready-made runbooks.
 

What you’ll drive:

B2B Core Operations & Engagement-CRM Handling

• Process incoming tickets: Receive and review requests from operators' teams regarding incorrect behavior or issues in the Engagement-CRM system.
• Verify system data: Check user data, activity statuses, campaign parameters, and system details in the platform's internal admin panel.
• Advise support lines: Guide related support teams and operators on standard configuration settings within Engagement-CRM.

Initial Troubleshooting & Escalation

• Isolate incidents: Search logging systems (Kibana/OpenSearch) using ready patterns (such as user ID or activity ID) to find root causes.
• Inspect frontend & delivery: Use Browser DevTools (Network and Console tabs) to identify user-side errors and verify notification delivery statuses across internal and external panels.
• Prepare complete escalations: Collect essential technical details (identifiers, logs, screenshots, error codes) and transfer verified software defects to Middle-level engineers.

SLA & Quality Focus

• Meet B2B SLAs: Ensure full compliance with internal and external response and resolution time targets for all assigned tickets.
• Maintain ticket accuracy: Verify data and fill out all mandatory fields before moving tasks to the next support tier.
• Explain technical errors: Translate complex system errors into simple, understandable language when communicating answers to clients.

Knowledge Base Contribution

• Update runbooks: Keep simple, step-by-step diagnostic instructions and runbooks up to date for the L1 support team.
   

What makes you a GR8 fit:

Must-have

• B2B support experience: 2+ years in technical support, customer service (B2B), or operating product platforms using ticketing tools like Jira, Jira Service Management, or ServiceNow.
• Log searching basics: Practical skills in searching logs (Kibana/OpenSearch) using basic identifiers (user ID, activity ID).
• Web & API understanding: Basic knowledge of REST API principles (requests/responses, standard 4xx/5xx HTTP error codes).
• DevTools & channel knowledge: Experience using Browser DevTools (Network and Console tabs) and a basic understanding of notification delivery gateways (push, SMS, email).
• Support lifecycle awareness: Understanding of multi-tier support workflows, incident triage, and SLA deadlines.
• Attention to detail: Strong focus on identifying data mismatches in numbers, currencies, and system logs under tight deadlines.
• Languages: Intermediate English (B1–B2) for technical documentation and internal notes; fluent Ukrainian or Russian for daily communication.

Nice-to-have

• Practical experience working in a runbook-driven environment with clear checklists.
• Foundational awareness of how bugs are logged and tracked within the Software Development Lifecycle (SDLC).
• Experience writing simple, step-by-step technical guides or runbooks for junior support tiers.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.