Jobs at Djinni

Now we are looking for a Billing Support Specialist to join our team, where you'll manage billing-related customer inquiries, process refunds, cancellations, and chargebacks, and help protect our revenue and account integrity while delivering a smooth, transparent payment experience for our users.

What you’ll do:

• Effectively address customer inquiries via live chats, emails, and tickets in Zendesk (specializing in billing issues, subscription management, and payment troubleshooting).
• Process refunds, cancellations, chargebacks, and pre-chargeback alerts (Ethoca, Verifi, RDR) to mitigate revenue loss and protect account integrity.
• Report and escalate requests to QA and Development teams to improve the overall quality of our products.
• Update customer-facing Knowledge Base articles for new feature releases and maintain internal support documentation to ensure rapid team onboarding.

Who you are:

• 2+ years of experience in Customer Support with a dedicated focus on Billing, Fintech or Subscription Management (SaaS, E-commerce, Mobile, or Gaming).
• Solid understanding of payment processing, recurring billing models and major payment providers.
• Hands-on experience processing refunds, cancellations, chargebacks, and managing pre-chargeback alert systems.
• English - at least strong Upper Intermediate.
• Advanced hands-on experience with ticketing and live chat platforms (Zendesk, Intercom, Freshdesk).

Would be a plus:

• Hands-on experience using Jira (or similar tools like ClickUp/Linear) to create detailed bug reports and track payment-related software issues.
• Experience collaborating directly with QA and Engineering teams.

We offer:

Remote-First culture: We provide a flexible working schedule and you can work anywhere in the world.

Health taking care program: We provide Health insurance, mental health support (psychologist compensation), sport compensation, and 20 paid sick days.

Personal Equipment Policy: We provide all necessary equipment for your work. For Ukrainian employees we also provide Ecoflow.

Vacation Policy: Each employee in our company has 20 paid vacation days and extra days on the occasion of special events.

Knowledge sharing: We are glad to share our knowledge and experience in our internal events.

English Lessons: We provide corporate English lessons to support your professional and personal growth.

Professional Development: Annual learning budget for courses, training, certifications, and conferences.

Public Holidays: You receive days off according to the official public holidays of your country of residence.

Coworking Compensation (Ukraine): We provide coworking space compensation for employees located in Ukraine.

Hiring process:

Recruitment Screen 👉 Final Interview 👉 Reference Check 👉 Job Offer

Promin Apps is a product-first company on a mission to help people feel better, move more, and live healthier lives — physically and emotionally. At the intersection of AI, data, behavioral science, and personalization, we build thoughtful digital products that support fundamental lifestyle changes.

Now, we're looking for a Product Analyst to leverage data and AI to drive product decisions, experimentation, and sustainable growth.
 

Why this role is different

• Product with purpose: Yogio helps people improve their well-being through expert-designed programs and a deeply personalized experience.
• Strong user love: Our product is rated 4.7/5 on Trustpilot, and every day we hear from users about the positive impact it has had on their health and lives. It's a constant reminder that our work truly matters.
• Exceptional team: Learn from leaders who've built and scaled successful B2C products.
• Work in a high-trust culture where analysts are involved early in decision-making and encouraged to challenge assumptions with data.
• Shape product strategy through insights, experimentation, and evidence-based recommendations.
• Go beyond performance marketing reporting by owning a significant part of our product analytics ecosystem and partnering with stakeholders to drive business decisions.
• Leverage AI-powered workflows to automate routine analytical work and focus on solving higher-impact problems.

• Room to grow: Expand your ownership and influence as the company continues to scale.

   

What you will do

• Own the full A/B testing lifecycle - from hypothesis generation and experiment design to statistical analysis and actionable recommendations.
• Improve and evolve our LTV prediction model, increasing forecasting accuracy and enhancing pROMI measurement.
• Analyze user behavior across activation and retention funnels to identify Aha moments and key retention drivers.
• Perform payment and monetization analytics, including payment behavior analysis, LTV calculations, and identifying revenue growth opportunities.
• Build and maintain Tableau dashboards for monitoring key product and business metrics.
• Partner closely with different stakeholders to translate business questions into analytical solutions.

• Continuously improve analytical processes through automation and AI-assisted workflows.

   

What we're looking for

• 3+ years of experience as a Product Analyst or Data Analyst working with subscription-based B2C web or mobile products.
• Strong product analytics expertise, including retention and cohort analysis, identification of the product’s AHA moment, and understanding of key subscription business metrics.
• Proven experience owning the end-to-end A/B testing process: hypothesis generation, experiment design, statistical evaluation, interpretation of results, and preparation of actionable business recommendations.
• Advanced SQL skills, including working with large-scale datasets and optimizing complex queries.
• Strong practical experience with Python, particularly Pandas and NumPy, for data analysis, transformation, exploratory research, API integrations, and workflow automation.
• Understanding of standard LTV prediction approaches, including sBG, BDW, logarithmic, and similar models, with hands-on experience calculating pLTV for subscription-based B2C products.
• Experience with BI and data visualization tools such as Tableau, Looker Studio, Power BI, or Python visualization libraries.
• Experience with product analytics platforms such as Amplitude, Mixpanel, Firebase, or similar.
• Practical experience using AI tools to automate analytical tasks and improve productivity.
• Strong ownership mindset, curiosity, attention to detail, and the ability to communicate complex insights clearly to cross-functional teams.

• English proficiency: B1 or higher.

   

Nice to have

• Experience in the Health & Fitness domain.

• Experience automating analytical workflows using Python and orchestration tools such as Apache Airflow.

   

What we offer

• Work from anywhere with a fully remote setup that adapts to your lifestyle.
• Flexible working hours that align with your most productive rhythm.
• Basic benefits package, including paid vacation, sick leave, and more.
• Personal and professional support, with advocacy available when you need a hand.

• Access to a curated corporate library filled with resources to fuel your continuous learning and development.

   

We believe work should have meaning. At Promin, you won't be building "just another app." You'll help shape products that improve people's everyday lives while working with a team that values curiosity, ownership, and thoughtful decision-making.

If you're excited by complex product challenges, experimentation, AI-powered analytics, and having your expertise genuinely influence product direction, we'd love to hear from you.

Send us your CV — let's build meaningful products together.

Promin Apps is a product-first company on a mission to help people feel better, move more, and live healthier lives — physically and emotionally.

At the intersection of AI, data, behavioral science, and personalization, we build thoughtful digital products that support fundamental lifestyle changes — from yoga and fitness to better habits and mental well-being.
Now, we’re looking for a user-centric Product Marketing Manager — someone who will drive real growth by deeply understanding the audience, crafting compelling product narratives, and bridging the gap between user needs and business goals.

What to expect:
— Focus on Tier-1 markets (US and others) with strong early traction and growth potential;
— Startup spirit: flat structure, transparency, and true ownership;
— Supportive leadership that values creativity, speed, and initiative;
— Robust infrastructure for rapid experimentation — funnel builder, analytics, and an expanding A/B testing base;
— Collaborate with an experienced UA, Creative Production and PPC team — no need to handle traffic directly;
— Clear career path into Lead, Head of Product, Head of Product Marketing, or General Manager roles as the company scales.

What you will do:
— Own and optimize the full conversion funnel — from onboarding to purchase — with a strong focus on web flows, monetization models, and pricing;
— Design, test, and scale new monetization strategies to outperform market benchmarks and increase ARPU, Conversion, LTV;
— Run A/B tests end-to-end, analyze results, and quickly implement data-driven improvements;
— Research markets, competitors, and user behavior (via interviews, heatmaps, and analytics) to uncover growth opportunities and user pain points;
— Formulate and validate hypotheses across different funnel stages using both quantitative and qualitative data;
— Collaborate cross-functionally with UA, Creative Production, Design, and Analytics to ensure alignment, fast execution, and measurable impact.

What we’re looking for:
— 3+ years of experience in Growth, Product Marketing, or Product roles, including B2C subscription-based products;
— Proven track record in conversion optimization, monetization, and pricing strategy (web experience highly preferred);
— Strong hands-on experience in A/B testing, data analysis, and data-driven decision-making;
— Solid understanding of unit economics, key product and marketing metrics;
— Ability to conduct market and competitor research and analyze user behavior to identify growth opportunities;
— Expertise in launching and scaling products from scratch, owning key growth and marketing processes end-to-end.
— Analytical yet user-centric mindset, with the ability to balance monetization goals and customer value;
— Confident English (B2+)​.

What we offer:
— Work from anywhere with a fully remote setup that adapts to your lifestyle;
— Flexible working hours that align with your most productive rhythm;
— Basic benefits package, including paid vacation, sick leave, and more;
— Personal and professional support, with advocacy available when you need a hand;
— Access to a curated corporate library filled with resources to fuel your continuous learning and development.

We’re not looking for someone to just “join the team” — we’re looking for someone ready to shape the product, lead meaningful growth, and make an impact from day one.
If that sounds like you — send over your CV, and let’s talk!

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

About the Project
We are working with a fast-growing, venture-backed US startup building an AI-powered go-to-market automation platform.
The product helps companies find and enrich potential customers, automate outbound communication through email and LinkedIn, generate sales pipelines, and book meetings using AI agents.
The company is growing quickly and is looking to expand its engineering capacity with a strong, product-minded engineer who can work as an embedded member of a small founding team.

The Role
We are looking for a Senior Full-Stack Software Engineer with a strong backend focus.
Approximately 70% of the work will be backend development with Python, Django, and SQL, while around 30% will involve React and product-facing frontend development.
You will work directly with the founders and other engineers, take ownership of product features, communicate with customers, and contribute to technical and product decisions.
This role is best suited to someone who enjoys working in a small, fast-moving startup environment with significant ownership and limited bureaucracy.

Responsibilities
Own product features across the full development lifecycle.
Design, build, test, deploy, and maintain backend and frontend functionality.
Develop backend services using Python, Django, and SQL.
Build and improve user-facing functionality using React and JavaScript.
Architect scalable and maintainable technical solutions.
Work with AI agents, data enrichment processes, and automation workflows.
Use AI coding assistants and agentic development workflows to accelerate delivery.
Debug production issues and improve system performance and reliability.
Work directly with customers to understand problems and translate feedback into product improvements.
Participate in product roadmap, architecture, and technical strategy discussions.
Collaborate closely with the founders and the rest of the engineering team.
Communicate progress, risks, and technical trade-offs clearly.

Required Experience
5+ years of professional software development experience.
Strong commercial experience with Python.
Strong knowledge of SQL and relational databases.
Experience building and deploying software used by real customers.
Full-stack development experience, with a stronger focus on backend engineering.
Experience designing APIs, backend services, and production systems.
Ability to independently take a feature from an initial idea to production.
Experience working with modern AI coding assistants or agentic coding workflows.
Strong debugging and problem-solving skills.
Product-oriented mindset and ability to make practical engineering decisions.
Strong written and spoken English.
Ability to work effectively in a fast-paced and sometimes ambiguous startup environment.
Availability for regular working-hours overlap with a New York-based team.

Preferred Experience
Commercial experience with Django.
Experience with React and JavaScript.
Experience with Pandas and dataframe-based data processing.
Experience with Node.js.
Knowledge of AWS or another major cloud platform.
Experience working with AI-powered products, LLMs, autonomous agents, or workflow automation.
Previous experience in sales technology, marketing technology, data enrichment, or B2B SaaS.
Experience working directly with customers.
Experience leading engineers or owning technical initiatives.
Previous experience in an early-stage startup.

What We Value
Ownership
You can independently understand a problem, propose a solution, and deliver it without constant supervision.
Speed
You know how to move quickly while maintaining an appropriate level of engineering quality.
Product Thinking
You consider customer value and business impact rather than focusing only on technical implementation.
Communication
You communicate openly, raise risks early, and collaborate productively with both technical and non-technical colleagues.
Adaptability
You can prioritize effectively and adjust your approach as product and business requirements evolve.
Humble Confidence
You are comfortable presenting strong technical opinions while remaining open to better ideas.
Team and Communication
You will join a small, highly involved startup team and work directly with the company’s founders and engineers.
The team communicates through Slack and holds daily stand-ups. Close communication, fast feedback, and active participation in technical and product discussions are important parts of the role.

Stage 1: Screening and Technical Interview
A discussion covering:
Professional background and relevant projects.
Python, Django, SQL, and full-stack experience.
Product ownership and startup experience.
AI-assisted development workflows.
Communication and team fit.

Stage 2: Final Technical Interview
A more detailed session that may include:
System architecture and design discussion.
Practical Python and SQL exercises.
Debugging or extending an existing solution.
Discussion with founders and other team members.
 

Who are we looking for?
We are looking for an "independent" specialist, ready to join our team and immediately start working together on our projects.

Tasks?
Your tasks will be based on the skills and expectations listed below, using new approaches and technologies.

Why did the vacancy open?
We want to invite a new specialist to the company's staff due to the increase in the number of projects.

Additionally:
The company has the ability to provide employee reservations in accordance with the current legislation of Ukraine.

Skills:

• English level not lower than Upper-Intermediate B2 (effective written and oral communication);
• Understanding: the API testing process (using Postman, Swagger), the basics of testing theory with practical application. Experience with basic tools for testing both web and mobile applications;
• Understanding of the software development life cycle;
• Understanding of the testing life cycle;
• Working with project documentation (User Story), planning and prioritizing testing;
• Ability to create and maintain test documentation (i.e. checklist, test cases, bug reports, etc.);
• Strong analytical skills;
• Ability to work both independently and in a team;
• Working with design in Figma;
• Problem solving, attention to detail;
• Experience with automation JS/TS + Cypress/Playwright

What do we expect from you?

• Self-organization and independence in work;
• Attention to detail;
• Continuous learning.

Important: after confirming your application on this platform, you’ll receive an email with the next step: completing your application on our internal site, LaunchPod. So keep an eye on your inbox and don’t miss this step — without it, the process can’t move forward.

Why join us
If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you! :)

About the role
We are looking for a QA Automation Engineer to build an end-to-end test automation suite from the ground up for a B2B procurement software platform. You will develop, maintain, and expand automated tests using Playwright and JavaScript, improve coverage of critical user journeys, investigate test failures, and help keep CI/CD pipelines stable while collaborating closely with a Senior AQA in a quality-focused, ownership-driven engineering environment.

What you will do
● Write, maintain, and extend automated end-to-end tests using Playwright and JavaScript following the team’s established framework and standards.
● Expand test coverage for critical user flows and regression scenarios.
● Investigate test failures, distinguish real defects from flaky tests, and maintain a stable automation suite.
● Log clear, reproducible defects and collaborate with developers to resolve them.
● Contribute to CI/CD test execution and help keep pipelines green.
● Participate in test planning, code reviews, and continuous improvement of QA practices.

Must haves
● 3+ years of experience in QA with strong hands-on automation expertise.
● Practical experience with Playwright and JavaScript for end-to-end web testing.
● Good understanding of QA methodologies, test design techniques, and the testing pyramid.
● Experience with Git and maintaining automated tests in CI/CD pipelines.
● Understanding of web fundamentals, including DOM, HTTP, and REST APIs.
● Strong attention to detail, reliability, and an ownership mindset.
● Upper-intermediate English level.

Nice to haves
● Familiarity with Node.js, TypeScript, Svelte, and/or Next.js.
● Experience with API test automation.
● Exposure to B2B or enterprise SaaS products.

Perks and benefits
● Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
● Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
● A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
● Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office — whatever makes you the happiest and most productive.


Meet Our Recruitment Process
Asynchronous stage — An automated, self-paced track that helps us move faster and give you quicker feedback:
● Short online form to confirm basic requirements
● 30–60 minute skills assessment
● 5-minute introduction video
Synchronous stage — Live interviews
● Technical interview with our engineering team (scheduled at your convenience)
● Final interview with your future teammates
If it’s a match—you’ll get an offer!

Lynksen is an enterprising and imaginative web design and development agency, and we are seeking a Motion Designer to join our spirited team of creative professionals! In this role, you will be responsible for crafting high-quality animations, motion graphics, and engaging video content that captivate audiences and elevate projects to new heights. If you're passionate about animation, digital design trends, and creating visually striking assets for the web, apply now and let your imagination take flight with Lynksen!

 

Requirements:

✦ A minimum of 3 years of practical experience as a Motion Designer in a professional setting; 
✦ Advanced knowledge of Adobe After Effects, Premiere Pro, Photoshop, and Illustrator; 
✦ Strong portfolio demonstrating high proficiency in 2D animation, motion graphics, and video editing; 
✦ Skilled in video editing, post-production, color grading, and compositing; 
✦ Strong understanding of core animation principles, typography, composition, and visual storytelling; 
✦ Detail-oriented with a proactive creative mindset; 
✦ Passionate about digital design trends and pushing the boundaries of web animation.
 

Responsibilities:

✦ Create high-quality 2D animations and motion graphics elements for web applications, social media, and promo materials; 
✦ Animate digital assets, including typography, UI elements, vector illustrations, and visual effects; 
✦ Edit, composite, and polish video footage using Adobe Premiere Pro and After Effects; 
✦ Collaborate with design, development, and SMM teams to align motion assets with the overall project vision; 

✦ Communicate with project managers and clients to understand requirements and project objectives; 

✦ Optimize animation and video assets for seamless performance across web platforms; 
✦ Stay updated with the latest industry trends and motion design techniques.
 

What we offer:

✦ Flexible schedule; 
✦ 21 calendar days of paid vacation + paid national holidays; 
✦ 14 days of paid sick leave; 

✦ Unlimited number of days off; 

✦ Compensation for professional courses and English classes; 

✦ Corporate online events.

Hiring Stages:

✦ CV and Portfolio review; 

✦ HR Interview (30 min); 

✦ Test task (optional); 

✦ Final Technical Interview (up to 1 hour).

As Stormotion grows and new projects come in, we’re looking for someone to help us find more talented people and guide them through our hiring process.
 

Ukraine-based role
 

Stormotion is a Mobile & Web Development Company focused on Fitness, HealthTech & IoT projects for startups and SME businesses in Germany, the Netherlands, Switzerland, Australia and USA.
 

Your role will be:

• Searching, pre-screening, and interviewing potential candidates for various IT roles, including React Native, Back-end, designers, lead generation specialists, copywriters, and others;
• Building and testing sourcing approaches across LinkedIn, social media, job boards, Upwork, and other channels;
• Maintaining candidate databases and keeping recruitment data accurate and up to date;
• Gradually taking ownership of vacancies end-to-end: from clarifying the role requirements to coordinating interviews and collecting feedback.
• Supporting HR-related tasks and team activities during periods when recruitment workload is lower.
   

To join the team you need:

• 1+ years in talent sourcing, proven success cases, and readiness to run candidate interviews;
• Proficiency in English (B2) and Ukrainian (both written and spoken);
• Basic understanding of IT roles, technologies, and software development processes;
• A human-oriented mindset, healthy communication style, and genuine interest in finding the right people;
• Strong presentation and communication skills (because you will create the first impression of the company for candidates);
• Attention to detail, proactivity, curiosity, and a structured approach to candidate pipelines, databases, and recruitment metrics;
• Being digitally native (tools, spreadsheets, databases, and recruitment-related platforms);
• Experience in running interviews to check candidates’ skills, qualifications, and cultural fit (would be a plus);
• An educational background in Information Technology, Computer Science or a related field (would be a plus);
   

What we offer:

• Healthy community where every person and their ideas matter;
• Supportive environment of professionals that value quality above quantity;
• 24 paid vacation days (21 + 3 Ukrainian public holidays) and 10 paid recharge days;
• Donor Day-off and Birthday holiday;
• Flexible working hours with the opportunity to work from your Ukraine-based home office;
• Professional study compensation, including online courses, meetups, and webinars;
• Coverage of Fitness Activities and Music Streaming Services.
   

P.s. When applying for this role, please share a success case where you found the right candidate for a specific role (role, channel, approach, result).

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together.

We are looking for people who want to create more — a large-scale European project born in Ukraine.

Right now, we are looking for a Customer Support Team Leader to join our Customer Care Center and lead a team that makes a real difference for our customers every day.

You are our candidate if:

• You have 2+ years of professional experience, including managing a team of 10+ people in Customer Experience/Support;
• You deeply understand CX standards, SLA monitoring, international delivery stages (export/import), and customs procedures;
• You are proficient in MS Office and Google Sheets, with the ability to analyze data and identify process bottlenecks;
• You maintain emotional maturity under pressure and can communicate confidently on equal terms with C-level executives and country CEOs;
• You act as a reliable «shield» for your team, handle crisis escalations, and protect your team’s boundaries;
• You possess a «Creator» mindset with a proven track record of optimizing business processes and motivating people.

What you will be doing:

• Organizing the daily work of the Customer Care Center for the European market (10+ employees) and developing high empathy and proactive end-to-end parcel monitoring skills within the team;
• Systematically ensuring the team consistently meets quantitative and qualitative SLA/KPI targets, identifying recurring delays or bottlenecks;
• Directly handling non-standard, critical customer situations and engaging internal teams and international colleagues (up to country CEOs) to resolve complex cases;
• Monitoring and preparing analytical reporting for top management to continuously improve service quality and logistics processes, utilizing data to discover bottlenecks;
• Providing expert assistance to the team regarding international delivery services, pricing, and customs regulations, and actively participating in implementing new tools and processes;
• Initiating and successfully implementing at least 1−2 process optimizations in international delivery or customs support within the first 3−6 months.

We offer:

• Everything is official — we provide social guarantees: paid sick leave, vacations, and business trips.
• We provide medical and life insurance for our employees.
• We provide equipment for comfortable and efficient work.
• Work where you feel comfortable — hybrid or fully remote.
• With us, you can develop your skills, participate in new projects, and grow within the company. Our team is united by professionalism, trust, and a common goal.

It all starts with the first step. Send your resume today — it’s time to make a difference together.

From Ukraine to Europe: Nova Post Europe is already operating in 16 countries — and we keep growing every day. Our team is united by the desire to move forward, achieve results, and explore new opportunities together.

Customer Care Center is the heart of the company, working proactively through end-to-end parcel monitoring, shipment follow-up, and proactive customer communication. It helps customers resolve any issues quickly while providing the company with valuable insights to continuously improve processes and service quality.

That’s why we are looking not just for an «operator,» but for a true Customer Care Specialist — someone who is not afraid of challenges, thinks outside the box, and is passionate about building a large-scale European project born in Ukraine.

You’re our perfect match if you:

• Have B1 level or higher proficiency in Slovak and communicate fluently in Ukrainian;
• Are proactive and not afraid to drive change: identify opportunities for process improvement and openly suggest the best solutions for the business;
• Are flexible and creative: make decisions quickly and confidently step beyond standard scripts and processes when needed;
• Thrive in a fast-paced environment: as the company grows rapidly, adapting quickly to change is your superpower;
• Demonstrate a high level of empathy: understand customers' emotions, adapt to their communication style, and genuinely want to help;
• Feel confident working with Microsoft Office.

What you’ll be doing:

• Monitor international shipments at every stage to ensure on-time delivery and identify recurring delays or process bottlenecks;
• Handle inbound and outbound communication via phone, email, messaging apps, and live chats;
• Contact customers to resolve non-standard situations, including delivery clarifications, customs data updates, and notifications regarding unsuccessful delivery attempts;
• Advise customers on services, pricing, basic customs regulations, and export/import procedures;
• Collaborate with internal teams and international colleagues to escalate and resolve complex cases, up to CEO level when necessary.

What we offer:

• Freedom of choice: work where you feel most productive — in a hybrid format or fully remotely;
• Official employment: social benefits, paid sick leave, vacation days, and business trips covered according to company policies;
• Voluntary health insurance and life insurance;
• All the equipment you need to work comfortably and efficiently;

• A growth-oriented environment: opportunities to develop your skills, participate in new projects, and build your career within the company.

   

It all starts with the first step. Send your resume today — it’s time to make a difference together.

About the Company

Our partner is a US-based company (New York) and a long-standing leader in the commercial office furniture and workplace solutions industry, with 85+ years on the market. As a certified women-owned business and an authorized dealer for major manufacturers, they help clients design, furnish, and equip modern work environments across the NYC, Long Island, and Westchester areas.
 

What you'll do

• Configure, deploy, and troubleshoot Windows 10/11 and macOS workstations
• Manage users and access in Active Directory (AD) and Microsoft Entra ID (Azure AD) — provisioning, de-provisioning, and Group Policy (GPO)
• Administer Microsoft 365 / Office 365, Exchange Online, and Google Workspace
• Troubleshoot networking issues — TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and VPN
• Log, track, and resolve tickets in the ITSM tool while keeping SLAs on target
• Deliver remote support via RDP, TeamViewer, AnyDesk, and SCCM
• Deploy and set up hardware — workstations, laptops, printers, and scanners
• Handle IT security basics — endpoint protection/EDR, MFA setup, password resets, and access control
   

What we're looking for (required)

• Hands-on experience configuring and troubleshooting Windows 10/11 and macOS
• Solid grasp of Active Directory / Azure AD (Entra ID), GPO, and user provisioning
• Experience administering Microsoft 365 / Office 365 and Exchange Online (Google Workspace a plus)
• Good networking fundamentals — TCP/IP, DNS, DHCP, Wi-Fi, and VPN setup
• Experience with ticketing / ITSM tools (ServiceNow, Jira Service Management, Zendesk, or Spiceworks) and SLA management
• Comfortable with remote support tools — RDP, TeamViewer, AnyDesk, SCCM
• IT security basics — endpoint protection, MFA, and access control
• Conversational spoken English — confident on calls and able to explain technical things in plain language for non-technical users
• Strong troubleshooting and analytical skills, a customer-service mindset, patience with frustrated users, and clear written and verbal communication
   

Nice to have

• Basic PowerShell scripting for task automation
   

Compensation & Benefits

• Base Salary – Up to $1,500/month
• Probation – 3 months, fully paid
• PTO – 10 vacation days + ~10 US public holidays + 10 personal/sick days
• Equipment – Not provided by default. Negotiable.
• Payment Options – Crypto (white, legal, with proof of origin)

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies. 

We're looking for a highly proactive Project Operations Manager to become the CEO's right hand in a fast-growing iGaming business.

This isn't a traditional Project Manager or Executive Assistant role. We're looking for someone who can turn ideas into execution, improve business operations, and leverage AI to make the company more efficient.

You'll be responsible for:
• Turning meetings, chats, and ideas into structured tasks with clear owners and deadlines.
• Coordinating cross-functional projects and driving execution.
• Identifying operational bottlenecks and improving internal processes.
• Automating workflows, reporting, and documentation using AI.
• Building internal tools, integrations, and MVPs with no-code/low-code solutions.

We're looking for someone with:
- Strong hands-on experience applying AI/LLMs to real business operations—not just using ChatGPT for content generation.
- Practical experience with tools such as n8n, Make, AI Agents, Claude Code, Cursor, Replit, Lovable, Bolt, APIs, Webflow, Framer, or similar.
- A systems-thinking mindset, strong ownership, and excellent execution skills.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

We are looking for a Media Buyer to build and develop an in-house paid acquisition function for a licensed iGaming product focused on South Africa.

You will become the first dedicated in-house buyer and take full ownership of campaign launch, optimization, funnel development, creative testing, and traffic profitability.
 

Responsibilities:

• Launch and scale traffic through Google PPC and Facebook Ads
• Test and develop new acquisition funnels
• Work with creatives: generate hypotheses, prepare briefs, test and scale winning approaches
• Analyze campaign performance, CR, CPA, ROI, and traffic quality
• Build acquisition funnels from launch to retention together with Product and CRM teams
• Manage an initial budget of up to $30K per month, with further scaling based on profitability
• Prepare regular performance reports and recommendations
   

Requirements:

• 2+ years of hands-on media buying experience
• Strong practical experience with Google Ads
• Experience with Facebook Ads
• Ability to explain campaign structure, targeting, keywords, funnels, and optimization logic
• Strong analytical skills and understanding of traffic monetization
• Experience with Tier 3 GEOs is preferred; Tier 1–2 experience is also considered
• Russian or Ukrainian fluency
• English sufficient for working with international platforms and partners
   

Nice to have:

• Bing Ads experience
• iGaming, betting, fintech, or other competitive verticals

• Experience with licensed/white products

   

We offer:

• Fully remote work
• European  working hours
• High ownership and autonomy
• Licensed product and white advertising accounts
• Direct access to Google support
• Fixed salary + performance-based bonus
• Opportunity to build the buying function from scratch and scale budgets based on ROI

At Avanquest, we build software that makes digital life genuinely easier, for everyday users and professionals alike, all over the world. Smooth document management, faster and safer devices, and browsing without the hassle: we spot the everyday frustrations and fix them. Millions of people around the world count on us. And we're just getting started.

We're growing fast, and we're hungry for more. With teams across North America and Europe, we tap into a wide range of perspectives to push our thinking further. AI isn't a buzzword here, it's a real engine for change. We use it to sharpen our products, break new ground, and build experiences that actually move the needle.

Creativity and boldness are welcome at every level. We don't want order-takers, we want builders. The best idea wins, no matter who it comes from. Here, personal ambition and team spirit don't compete, they feed each other. If you want to stretch yourself, make a real impact, and win as a team, you're in the right place.

We're looking for an AI Integration Engineer to own the model-serving API, AI-powered web app features, and the orchestration backbone of our document processing platform. This is a high-ownership, full-stack role for engineers who want to build real AI systems — not just wire up third-party APIs.

What you'll be responsible for:

Model Serving & API 

• Evaluate and deploy open-source LLMs via vLLM, Ollama, or TGI on GPU infrastructure; 
• Design and maintain a REST API with auth, rate limiting, versioning, and API documentation; 
• Optimize inference: quantization, batching, and concurrency tuning for latency/cost trade-offs. 

Web App Integration 

• Integrate AI features into our web apps and document processing platforms; 
• Build AI-powered UI components: chat interfaces, inline suggestions, smart search, and summarization widgets; 
• Collaborate with frontend engineers on UX patterns specific to async and streaming AI responses. 

Document Orchestration 

• Design multi-step orchestration pipelines for document ingestion, parsing, classification, and extraction; 
• Integrate OCR, layout detection, and chunking strategies for PDFs, Word docs, spreadsheets, and scanned images; 
• Build RAG pipelines with hybrid retrieval (dense + sparse) over document corpora; 
• Implement task queues and async workers to handle high-volume document processing reliably. 

Platform & Collaboration

• Write technical docs, so the platform is maintainable by the whole team and accessible for technology partners; 
• Stay current on the open-source model ecosystem and advise on model selection and upgrades.

The profile we're looking for:

• 3+ years of experience across backend, API design, and web technologies;
• Proven track record deploying or integrating LLMs in production (open-source models strongly preferred);
• Hands-on knowledge of REST API design and at least one API framework;
• Experience building AI features in web apps, including streaming and async response handling;
• Familiarity with document processing workflows — OCR, parsing, classification at scale;
• Comfortable designing multi-step orchestration pipelines with task queues, retries, and failure handling;
• Strong communication skills; able to reason about trade-offs across latency, cost, and accuracy with stakeholders.

Here's what we offer:

Working at Avanquest means thriving in an environment where performance and well-being go hand in hand. We believe in flexibility, balance, and ongoing professional growth.

Here's what's waiting for you:

• Working at Avanquest means thriving in an environment where performance and well-being go hand in hand. We believe in flexibility, balance, and ongoing professional growth
• A fair compensation for your value;
• Bonus program, paid vacation leave, and more;
• We are committed to maximizing your potential and ensuring your professional development;
• Interaction with local and international teams;
• A friendly and collaborative work environment, where authenticity and well-being are a priority.

We value and support diversity. We are committed to providing an environment that promotes inclusion and respect for all. We therefore encourage women, people of all gender identities, Aboriginal people, and people with disabilities to apply for our positions.

Visit our website: www.avanquestgroup.com