Jobs at Djinni

The successful candidate will act as the authoritative representative and proxy for the client, taking full ownership of the SAP S/4HANA migration. This is a highly senior, strategic role where you will operate strictly "as the client," actively directing, guiding, and steering external implementation partners rather than merely coordinating them.

You will ensure that the system integrators deliver exactly to the business requirements, quality standards, and timelines. This role requires a powerful combination of deep SAP Materials Management (MM) architectural expertise, authoritative project leadership, and the gravitas to challenge vendors, drive technical decisions, and align executive stakeholders across multiple countries.

Key Responsibilities

• Strategic Migration Leadership: Take full ownership of the SAP S/4HANA migration from the client’s perspective, driving the project roadmap and ensuring the implementation strategy aligns strictly with overarching business goals.
• Vendor Direction & Governance: Actively guide, steer, and challenge external implementation partners and System Integrators (SIs). Hold vendors fully accountable for their deliverables, timelines, and solution quality.
• Business Requirements Ownership: Act as the ultimate bridge between the business and the SIs. Gather, validate, and dictate business requirements, ensuring the vendors' proposed SAP solutions do not deviate from the client’s best interests.
• SAP MM Functional Authority: Serve as the final escalation and approval point for SAP MM functional designs, solution configurations, and implementation deliverables. Validate that the vendor's architectural choices are robust and scalable.
• Executive Stakeholder Management: Act as the primary, high-level point of contact for executive business stakeholders, IT leadership, and the management teams of the implementation partners.
• Risk & Issue Mitigation: Proactively anticipate project bottlenecks, manage complex dependencies, and enforce aggressive action plans when vendors fall behind schedule.
• Cross-Country Alignment: Drive the harmonization of business processes and SAP solutions across international landscapes, firmly managing local pushback while accommodating critical local legal/fiscal requirements.
• Quality Assurance & Deployment Governance: Dictate the quality standards for functional testing, integration testing, and defect resolution. Authorize cutover activities and go-live readiness on behalf of the client.
• Change & Scope Management: Strictly control project scope, evaluating and authorizing any changes to business requirements or solution design to prevent vendor scope creep.

Required Skills and Experience

• Extensive Senior-Level Experience: 10+ years of deep SAP MM experience, transitioning from a Senior Consultant into a Lead, Solution Architect, or Program Manager role.
• Client-Side Leadership: Proven, verifiable experience acting on the client side (or as a Lead/Manager) driving and directing external System Integrators and vendors on large-scale rollouts.
• SAP S/4HANA Expertise: Strong track record leading complex SAP S/4HANA migration and implementation projects from blueprint to post-go-live.
• Deep Process Mastery: Authoritative knowledge of SAP Materials Management processes, including advanced procurement, purchasing, inventory management, and materials planning.
• International Project Governance: Significant experience governing international and multi-country project environments, with the ability to navigate diverse corporate cultures.
• Executive Communication: Exceptional stakeholder management skills with the gravitas to influence C-level executives and firmly negotiate with vendor project directors.
• Proactive Problem Solving: Unmatched ability to work independently, make definitive architectural and project decisions, and steer teams through high-pressure migration phases.
• Languages: Fluent English, both written and spoken, is mandatory. Italian language proficiency is a plus.

Phenomenon Studio is a boutique product design and development agency founded in 2019. We work with teams who’ve outgrown what they’ve built — from venture-backed startups to established market leaders — and own the work end to end: strategy, design, development, and post-launch.

The team of 70+ senior specialists is based in Europe, with entities in the USA, Estonia, and Switzerland, serving SaaS, Fintech, Healthcare, and EdTech. Across 120+ launches, clients have raised $500M+.

Phenomenon is a Red Dot Award-winning studio, a Claude Select Partner, and a Webflow Certified Partner. The team includes Nielsen Norman Group UX Certified professionals, and the studio is HIPAA-compliant. Phenomenon holds a 5.0 rating on Clutch, and most clients come back for a second project.

We’re looking for a Senior Product Designer who treats a brief as a hypothesis rather than a specification.

Advantages of the role

• You own complex projects end to end. You don’t just do one part of someone else’s plan — you find the problem, decide what to do, and take responsibility for the result
• You’ll talk directly with the client to understand their needs and expectations, then present your solutions and stand behind them
• We submit product work to awards that judge the thinking, not the surface — Red Dot, UX Design Awards
• A design community of 30+ designers who give honest feedback, share second opinions, and help you think through decisions — people who’ve been in your shoes
• You’ll have a personal mentor to support you. Down the line, you’ll get to be that person for someone else

Requirements

• 5+ years of commercial product design experience, a substantial part of it in an agency or outsourcing setup
• Ability to take a project from 0 to 1 as the only designer on it
• Experience across both web and mobile products (iOS, Android)
• Strong visual craft — work that carries a brand and holds up in use, not just structurally sound layouts
• Experience optimising user journeys against metrics: engagement, conversion, retention
• Experience with UX research and behaviour analysis tools (Hotjar, Amplitude, Google Analytics, etc.)
• Proficiency in Figma (tokens, components, variables, auto-layout)
• Proficiency in modern AI tools for building live demo prototypes and products — Claude Code, Cursor, and similar — and using AI in your workflow without losing quality
• Strong spoken English (B2+ level). You’ll run calls, present and defend solutions, and handle client disagreements directly, alongside the PM.
• A case showing measurable impact on product metrics — required, either in your cover letter or already in your portfolio

What the role actually asks of you

• Identifying the real problem, even when it’s not what the client originally asked for — and being able to explain its importance.
• Adapting the process to the project instead of running the framework to the end
• Identifying the outcome your work should produce, and how anyone would know you met it
• Deciding without complete information — judging business, tech, and budget factors yourself, and acting on it
• Explaining the reasoning behind your solutions to the client, not just presenting layouts

This role is probably not a fit if

• Your answer to “why is it built this way?” is “that’s what the client / PM / Lead asked for”
• You need a detailed PRD or spec before you can start working
• You pass decisions upward instead of bringing a recommendation and the reasoning behind it
• Your case studies show only deliverables — flows, wireframes, a design system, not your reasoning, decisions, or the results.

What we offer

• Remote work format and flexible schedule
• Autonomy in work, opportunity to build processes, and grow within the company
• Individual development plan and annual performance review
• Workshops and playgrounds for continuous learning
• Compensation for subject-matter training
• Corporate English classes
• Access to IT Loyalty Club
• Accounting support
• 18 working days of annual leave
• 7 working days of sick leave and 7 working days of unpaid leave
• All national public holidays off

Recruitment process: Recruitment interview — Technical interview — Final interview

Team Summary

Our Marketing team operates under a hybrid SQUAD model, focusing on B2B Demand Creation/Generation, Brand Authority, and SQUAD’s proprietary products across strategic verticals, including Smart Security, IoT, and Industrial Cameras.
 

You will collaborate closely with other members of the Marketing team, an external agency, and cross-functional teams across R&D, Business Development, and Design. We rely on structured processes in Jira/Confluence to keep workflows transparent and aligned.
 

Job Summary

We are looking for an execution-driven Marketing Manager to own Marketing Operations & Execution in a brand-new role on our expanding team.
 

You will act as the key operational anchor connecting Marketing, Business Development, R&D, and Design. This role offers an exciting opportunity to lead international field and event marketing initiatives at major tech conferences across North America and Europe, equip our growing Business Development team with high-impact sales collateral, manage core marketing operations and analytics, and support technical leaders in building their thought leadership presence.

If you enjoy translating complex deep-tech concepts into well-coordinated workflows and impactful multi-channel campaigns, this role could be a great fit for you.
 

Responsibilities and Duties

• Marketing Operations & Analytics: Keep HubSpot CRM data clean and consistent (lead sources, lifecycle stages, event leads), support a smooth MQL-to-SQL handoff to Business Development, and coordinate funnel reporting (MQLs, SQLs, CPL) with BD analysts and our agency partner. Keep marketing workflows organized and transparent in Jira/Confluence.
• Sales & Business Development Enablement: Co-create pitch decks, solution briefs, one-pagers, and value cards. Build structured enablement kits to rapidly onboard incoming Business Development Managers.
• Field & Event Marketing: Autonomously manage end-to-end preparations for international B2B tech conferences, including pre-event ABM warm-up campaigns, field logistics/materials, and post-event lead nurture workflows.
• Thought Leadership Program Support: Onboard new technical leaders as content contributors and coordinate the review pipeline between R&D experts, writers, and design teams.
• Campaign Execution: Oversee lead nurture flows and alignment across buyer journeys in core IoT, AI, and embedded hardware verticals.
   

Qualifications and Skills

• 3+ years of B2B marketing experience within IT outsourcing, software engineering, SaaS, or high-tech sectors.
• Proven track record in B2B Sales Enablement (creating structured pitch decks, solution briefs, and factsheets).
• End-to-end B2B Event Management experience (pre/post-event ABM strategies, field collateral coordination for international conferences).
• Hands-on experience with a B2B MarTech stack: HubSpot, GA4, LinkedIn Sales Navigator and data enrichment tools (e.g., Apollo, Clay), event platforms and lead capture apps, and presentation tools (Google Slides/PowerPoint, Figma).
• Familiarity with Jira/Confluence.
• Proven ability to leverage AI tools to improve and automate marketing workflows, increase efficiency, and deliver measurable results.
• Strong communication, organizational, and stakeholder management skills, with a proactive, hands-on approach to cross-functional collaboration and project delivery.
• At least an upper-intermediate level of English, both written and spoken.
   

Nice to have

• Hands-on experience building automated lead nurture sequences and workflows in HubSpot Marketing Hub.
• Experience supporting Thought Leadership projects or onboarding internal technical experts.
• Domain expertise in AI, IoT, Computer Vision, or Embedded Systems.
• Adaptability and problem-solving skills in a fast-paced environment, with the ability to manage changing priorities and resolve bottlenecks.
   

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member.
• Competitive compensation and perks. Annual performance review.
• Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company.
• Gig-contract.
• 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation.
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves.
• Medical insurance is provided from day one. Sick leaves and medical leaves are available.
• Remote working mode is available within Ukraine only.
• Free meals, fruits, and snacks when working in the office.

Job Description

3+ years of experience
Strong knowledge and experience in C++ development
Solid understanding and experience with multithreading
Proficiency in Object-Oriented Programming (OOP)
Experience in programming under Linux or Unix-like systems
Practical experience with STL and Boost.asio
Understanding of networking stack and protocols (OSI model, L1–L4)

Considered as a significant plus:
- Knowledge of shell scripting and Python
- Experience with Kubernetes (k8s)

Job Responsibilities

Design and implementation of network-oriented applications (Linux, userspace)
Emphasis on generic design with careful memory and processing considerations
Design and implement new modules and features, as well as evolve existing ones
Regular communication with the remote team

Department/Project Description

Broadband team works on 2nd generations of Harmonic (NASDAQ:HLIT) Cable Access products: actively developing the industry’s first software-based CCAP solution (“Cable OS”) and cloud native CMTS.

These solutions allow to cable operator companies to deliver the IP-based data, video, and voice services to millions of customers. Focus is given to CableOS which will allow to get rid of the existing HW equipment and to migrate to the cloud, saving customers the enormous expenses for the support of HW network equipment.

The system is based on microservice architecture and is running on the general purpose CPUs. It doesn’t require using ASICs and make possible to run the SW both on the bare metal servers as well as on the private cloud infostructure. CableOS is a pioneer in DOCSIS software defined networking (SDN) with all the benefits it gives to the service providers.

GlobalLogic team is involved in development, manual and automated testing, as well as in solution integration at customers’ headend and further technical support 24/7 with providing professional services for Customers.

To learn more - please visit

HTTPS://WWW.HARMONICINC.COM/BROADBAND/
HTTPS://WWW.GLOBALLOGIC.COM/UA/HARMONIC-AND-GLOBALLOGIC/

Job Description

• 3+ years of experience in SW testing of complex systems (preferable embedded/network equipment)
• Understanding and knowledge of computer networks and L2/L3 networking protocols
• Basic hands-on experience with Linux command-line
• High level of interpersonal skills. Ability to communicate effectively with different groups.
• Engineering curiosity
• Problem solver, not maker
• At least Intermediate level of English (writing and speaking)

Would be a plus:

• Knowledge in DOCSIS / PON (Passive Optical Network)
• Data traffic generators (Ixia, iPerf.) and analyzers (Wireshark)
• Script tools/languages (Python, Bash, etc.)
• Hands-on experience with virtualization technologies (Kubernetes, Docker).

Job Responsibilities

• Testing End-to-End complex embedded system, which involve HW and SW components
• Administration of various server and network equipment, which is an environment for test execution
• Preparation and execution extended test scenarios with focus on load/scale/performance/stress aspects
• Integration testing of features developed by differrent scrum teams
• Customer issues reproduction and investigation
• Work in agile mode and cooperate with multiple scrum teams as well as with customer

Department/Project Description

Broadband team works on 2nd generations of Harmonic (NASDAQ:HLIT) Cable Access products: actively developing the industry’s first software-based CCAP solution (“Cable OS”) and cloud native CMTS.

These solutions allow to cable operator companies to deliver the IP-based data, video, and voice services to millions of customers. Focus is given to CableOS which will allow to get rid of the existing HW equipment and to migrate to the cloud, saving customers the enormous expenses for the support of HW network equipment.

The system is based on microservice architecture and is running on the general purpose CPUs. It doesn’t require using ASICs and make possible to run the SW both on the bare metal servers as well as on the private cloud infostructure. CableOS is a pioneer in DOCSIS software defined networking (SDN) with all the benefits it gives to the service providers.

GlobalLogic team is involved in development, manual and automated testing, as well as in solution integration at customers’ headend and further technical support 24/7 with providing professional services for Customers.

To learn more - please visit

HTTPS://WWW.HARMONICINC.COM/BROADBAND/
HTTPS://WWW.GLOBALLOGIC.COM/UA/HARMONIC-AND-GLOBALLOGIC/

Job Description

Required Qualifications:

• 7+ years in software engineering, including 3+ proven experience as a Solution Architect or senior technical lead in IoT-related projects.
• Strong understanding of IoT ecosystems including hardware, firmware, connectivity options, and cloud platforms (AWS IoT, Azure IoT, GCP IoT alternatives).
• Hands-on experience with microservices, APIs, messaging systems, and event-driven architectures.
• Familiarity with data ingestion, edge computing, and real-time analytics.
• Solid understanding of security best practices for IoT (device identity, encryption, data protection).
• Proficiency in more than one programming languages (Python, .NET/C#, C/C++, Node.js).
• Experience with containerization and orchestration (Docker, Kubernetes) is a plus.

Nice-to-Have Skills:

• Energy domain knowledge and experience
• Experience with digital twins, device management platforms, or industrial IoT systems.
• Experience in monitoring or responsible AI practices.
• Knowledge of embedded systems or hardware design.
• Certifications (AWS/Azure/GCP Architect) are an advantage.

Job Responsibilities

Key Responsibilities:

• Actively participate in the presale and discovery activities.
• Collaborate with cross-functional teams to translate business needs into architectural requirements, constraints, and quality attributes.
• Design and document distributed IoT solution architectures including devices, connectivity, cloud components, APIs, data pipelines, and integrations.
• Lead technical decision-making and ensure architectural coherence across IoT initiatives.
• Evaluate IoT technologies, frameworks, and standards (e.g., MQTT, DNP3, OPC, Azure/AWS IoT, vector databases, agentic frameworks).
• Define NFRs, ensure high standards of security, reliability, performance, and data governance across workloads.
• Guide development teams through implementation and provide architectural oversight throughout the project lifecycle.
• Produce architecture diagrams, documentation, and technical guidelines.

Department/Project Description

We are looking for an experienced Solution Architect with strong expertise in IoT. You will actively participate in presale activities, discovery phases and design and guide the implementation of end-to-end solutions that combine IoT data and cloud services. You will work closely with engineering teams, product managers, and business stakeholders to build architectures that are scalable, secure, and aligned with business goals.

ArtiGaming is looking for a Product Manager to own the development of existing iGaming projects and launch a new online casino - from concept to release.

Head-level role: product strategy, cross-department collaboration, full responsibility for key metrics.

We are looking for a colleague who takes ownership instead of shifting responsibility to other teams - someone who dives deep into metrics and stands accountable for results. A professional who is not afraid to tell the C-level the uncomfortable truth, and who is ready to give the maximum energy to drive projects forward.

We value a colleague who combines creative flexibility with the ability to apply proven practices. Someone who knows how to prioritize features effectively, and who can, in just three days at a conference, connect with everyone and spot the product innovations that will keep us one step ahead.

Responsibilities:

- Own the product lifecycle: from idea to release and beyond.

- Define strategy and roadmap, prioritize features and hypotheses.

- Analyze market, competitors, and player needs.

- Manage integrations in coordination with relevant departments: game providers, payments, bonus & CRM solutions.

- Coordinate cross-functional teams (dev, design, analytics, marketing, support, payments,).

- Track KPIs: LTV, ARPU, Retention, Churn, Conversion, Funnel analytics.

- Optimize player journey: from registration to retention and reactivation.

- Represent the company at conferences, research iGaming trends.

Requirements:

- At least 2 years experience as Product Manager / Product Owner / Business Analyst in iGaming / casino.

- Understanding of UX/UI and customer journey.

- Experience with analytics, A/B testing, KPI metrics.

- Ownership mindset and decision-making skills.

- Conversational English — must have.

Nice to have:

- Experience launching products from scratch on a self-coded platform.

- Knowledge of compliance in different jurisdictions.

- Experience in Tier1-2 (EU)  markets.

We offer:

- Opportunity to launch a new casino project from scratch.

- Influence on product decisions.

- Flexible and remote-friendly work setup.

- Paid vacation, sick leaves, public holidays.

- Corporate training and English lessons.

- Gifts and day-offs for special occasions.

 

We’re looking for a Business Development Manager to help us find new clients, build strong client relationships, drive sales and grow our partner network.

If you know how to communicate in a way that makes clients genuinely look forward to your next message, we’d love to have you on our team!

💡 Requirements

• Strong written and spoken English (Upper-Intermediate+);
• At least 1+ years of experience in IT outstaffing / outsourcing sales;
• Excellent communication, negotiation, and relationship-building skills;
• Hands-on experience with LinkedIn for lead generation, networking, and client outreach;
• Structured approach to CRM management;

• Proactive mindset, analytical thinking, attention to detail, and initiative.

   

🔑 Key Responsibilities

Primary:

• Drive sales activities, manage the client base, and identify new business opportunities;
• Actively use LinkedIn to identify and approach potential clients and partners, build professional connections, and generate new leads;
• Manage LinkedIn outreach and follow-ups, maintain ongoing conversations, and nurture relationships with prospects;
• Communicate with clients, partners, and candidates via LinkedIn, Telegram, WhatsApp, and Email;
• Conduct intro calls and briefings: gather key information, validate expectations, and help clients shape their requests;
• Qualify incoming requests, prepare proposals, and coordinate next steps;
• Maintain and update CRM systems (HubSpot, Monday);

• Manage the contract stage, negotiate terms, and support the deal-closing process.

   

Secondary:

• Prepare for conferences and events, participate in networking activities, and follow up with leads afterward;
• Explore and test new sales and outreach channels;
• Build and maintain the company's professional network;
• Other tasks related to sales and business development.

Who we are:

Adaptiq is a technology hub focused on building, scaling, and supporting R&D teams for high-growth product companies across a broad range of industries.
 

About the Product:

Our client is a leading online gaming operator developing a new transactional platform for user account management. The platform is being built from scratch and will operate in a highly regulated, high-volume environment, supporting millions of concurrent users.

It will process real-time financial transactions and must provide high availability, sub-second response times, strong data integrity, security, and complete auditability. A major technical challenge is ensuring stable performance and reliability during peak events and significant traffic spikes.

The team is looking for strong engineering expertise to help architect and develop a scalable, high-performance, and resilient backend platform while meeting strict security, regulatory, and compliance standards.
 

About the Role:

As a Senior Java Engineer, you will build and design the core backend services of the PAM platform from the ground up. You will take end-to-end ownership of features, covering technical design, implementation, automated testing, production monitoring, and release.

You will collaborate closely with Principal Engineers on architecture and key technical decisions, contribute to RFCs, and deliver production-ready solutions. The role offers a high degree of autonomy and direct influence on the platform architecture, together with responsibility for reliability, performance, and correctness within a critical financial system.
 

Key Responsibilities:

• Design and develop backend services using Java 17+ and Spring Boot or a similar framework, covering wallet transactions, ledger entries, payment orchestration, bonus mechanics, and account state management.
• Build REST APIs and event-driven integrations with Kafka or similar technologies for player-facing applications, operational tools, and external partners.
• Maintain system correctness and reliability through idempotent operations, well-defined transaction boundaries, explicit failure handling, and comprehensive unit, integration, and contract testing.
• Incorporate regulatory requirements directly into the platform, including KYC/AML checks, responsible gaming controls, and audit trails.
• Ensure production readiness through metrics, structured logging, distributed tracing, alerting, and participation in on-call rotations.
• Participate in technical design discussions and RFCs, conduct code reviews, and support and mentor other engineers.
• Integrate AI-assisted development tools into the daily engineering workflow while following established platform standards for prompts and context.
• Support the live migration from the existing third-party platform, including parity testing, data validation, and cutover coordination.
   

Required Competence and Skills:

• 5+ years of backend engineering experience with strong hands-on expertise in Java 17+ and a modern framework such as Spring Boot.
• Proven experience designing, building, and operating high-integrity transactional systems in areas such as payments, wallets, billing, banking, e-commerce, or gaming.
• Strong knowledge of relational databases such as PostgreSQL, including schema design, ACID transactions, locking, and query/performance optimization.
• Experience working with event-driven architectures and messaging technologies such as Kafka, RabbitMQ, or similar, including idempotency and retry mechanisms.
• Strong automated testing practices, including unit, integration, and contract testing as part of the regular development lifecycle.
• Practical production experience with containers, CI/CD pipelines, monitoring and telemetry, as well as troubleshooting production incidents.
• Solid knowledge of multi-threading, system architecture, and fault-tolerant design patterns.
• Good written and spoken English and experience collaborating effectively across distributed, multi-time-zone teams.
   

Nice to Have:

• Experience in iGaming, sports betting, fintech, or another regulated domain with high transaction volumes.
• Hands-on exposure to Kubernetes and AWS technologies, including VPC, IAM, EKS, and auto-scaling.
• Experience building systems with compliance requirements such as KYC/AML, responsible gaming, and auditability.
• Practical experience using AI coding assistants and agentic development workflows.
• Polish and/or Spanish language skills.
   

Why Us:

We provide 20 days of paid vacation per calendar year, in addition to the official national holidays of the country where you are based.

We offer full accounting and legal support across all countries where we operate.

We follow a fully remote work model and provide a powerful workstation, as well as access to a co-working space whenever needed.

Who We Are

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.
 

About the Opportunity

Our client is an international product company focused on advancing its technology platform and building innovative, scalable solutions.

The platform brings together multiple interconnected services, requiring robust architecture, seamless integrations, and efficient data processing. The engineering team tackles complex backend challenges, enhances existing functionality, and develops new capabilities while maintaining high standards of performance and reliability.

The company fosters a collaborative, ownership-driven engineering culture and actively integrates AI-powered technologies to streamline development and support ongoing product innovation.
 

About the Role

We are looking for a skilled Senior Python Engineer to join an international product development team.

In this hands-on role, you will design, build, and maintain backend services, enhance existing functionality, and develop new product features using Python, modern frameworks, cloud technologies, and distributed systems.

You will have the opportunity to influence architectural decisions, participate in technical discussions, and take ownership of solutions from design to production.

A key part of this role is the active use of AI-assisted development tools and coding agents. We are looking for someone who already uses these technologies extensively in daily development to accelerate delivery, solve engineering challenges, and maintain high code quality.

While the main focus is backend engineering, we value a flexible mindset and a willingness to occasionally contribute to frontend or infrastructure-related tasks.
 

Key Responsibilities

• Design, develop, and maintain scalable Python backend services and FastAPI-based microservices.
• Build and enhance APIs, internal service communication, and external integrations.
• Optimize distributed systems, asynchronous messaging, and data processing workflows.
• Participate in architecture discussions, technical reviews, and feature development.
• Develop and support AI-powered functionality, including LLM integrations and prompt-based workflows when applicable.
• Ensure high standards of performance, scalability, testing, observability, and reliability.
• Troubleshoot production issues, resolve defects, and improve existing services.
• Collaborate across teams and repositories to deliver complex technical solutions.
• Integrate AI-powered coding tools into daily development and help shape best practices for their effective use.
   

Required Skills & Experience

• 5+ years of professional Python backend development experience.
• Strong knowledge of microservices architecture and distributed systems.
• Proven experience building enterprise-level web services with FastAPI, Django, or similar Python frameworks.
• Hands-on experience designing APIs, building integrations, and implementing service-to-service communication.
• Experience with asynchronous messaging technologies, such as Kafka, RabbitMQ, AWS SQS, or equivalent solutions.
• Practical experience developing, deploying, and maintaining cloud applications using AWS and its managed services.
• Experience with Docker and containerized environments.
• Strong practical experience with AI coding tools and agents, actively used as part of everyday software development rather than occasional assistance.
• Ability to work independently, make technical decisions, and take full ownership of features from design to delivery.
• Excellent English communication skills.
   

Nice to Have

• Experience integrating LLMs, AI models, or AI-powered features into production applications.
• Familiarity with Kubernetes, CI/CD pipelines, and modern deployment workflows.
• Experience building data-intensive applications and processing large volumes of information.
• Frontend development experience, particularly with Angular.
• Exposure to cloud infrastructure, deployment automation, or platform engineering.
• Previous technical leadership experience or an interest in growing into a leadership role.
   

Why Join Us?

• 20 days of paid vacation annually, plus official public holidays in your country of residence.
• Full accounting and legal support in all countries where we operate.
• Fully remote work with a powerful workstation and access to a co-working space if needed.

Pozotron is seeking a Quality Engineer to join our development team. Our growing engineering team, based in Ukraine, is dedicated to creating incredible technology for audio production. The Quality Engineer will be an important part of our team, ensuring our software ships with the highest possible quality.

Required

• 2+ year working experience as a Quality Engineer
• Experience with manual testing of web applications, including UI, backend, and APIs
• Knowledge of browser Dev Tools
• Knowledge of software QA methodologies and testing theory
• Intermediate (B1/B2) level of English
• Excellent problem-solving skills and attention to detail
• Good communication skills

Nice to have

• Bachelor's or Master's degree in Computer Science, Information Technology, Mathematics, Physics or Engineering
• Database understanding and experience in writing SQL queries
• Experience with test automation tools (e.g., Playwright, Cypress, Selenium)
• Experience with Linux environment and Docker/Kubernetes

We offer

• Fully remote work
• Competitive salary and bonus plan
• Health insurance
• 10 days of paid vacation per year

• Location: Fully Remote
• Employment Type: Full-Time
• Hours: 4:00 PM - 12:00 AM EEST

About Pozotron

Pozotron is a fast-growing software company transforming the way scripted audio is produced. Our platform helps audiobook publishers, production studios, narrators, and voice professionals create higher-quality productions more efficiently through intelligent workflow tools designed specifically for the industry.

Today, customers in more than 30 countries use Pozotron to support audiobook and scripted voice production. Our software helps reduce production time, improve quality assurance, and eliminate many of the repetitive manual tasks involved in creating scripted audio. 

Although we're a small company, we're an ambitious one. We move quickly, encourage new ideas, and give every team member the opportunity to make a meaningful impact. You'll work alongside talented colleagues across North America and Europe in a collaborative, remote-first environment where everyone's contributions matter.

About the Role

At Pozotron, exceptional customer support is one of our greatest strengths and a core part of what sets us apart. We believe that great software should be backed by knowledgeable, responsive, and genuinely helpful people who are committed to our customers' success.

As a Junior Customer Support Representative, you'll play an important role in delivering that experience. You'll help customers solve problems, answer questions, and get the most out of Pozotron while building lasting relationships based on trust and reliability.

This role is about more than resolving support tickets. You'll become a product expert, advocate for our customers, and work closely with other departments to share feedback that helps shape the future of our platform. If you enjoy helping people, learning new technology, and making a real impact, we'd love to hear from you.

What You'll Do

Deliver Outstanding Customer Support

• Respond to customer inquiries via email
• Troubleshoot software issues or questions over 1:1 video calls with customers when required.
• Troubleshoot software issues and guide customers toward successful resolutions.
• Escalate technical issues to our development team with clear documentation.
• Follow up to ensure customers' issues have been fully resolved.
• Maintain excellent customer satisfaction while meeting response time expectations.

Become a Product Expert

• Develop a deep understanding of Pozotron and its workflows.
• Stay current on new features and product releases.
• Clearly explain features and best practices to customers with varying levels of technical experience.

Improve the Customer Experience

• Identify recurring customer questions and suggest improvements.
• Help maintain and expand our Help Center documentation.
• Recommend process improvements that make support more efficient.
• Assist with testing new features before release when needed.

Collaborate Across Teams

• Work closely with Product and Engineering to report bugs and customer feedback.
• Share customer insights that help shape future product improvements.
• Participate in team meetings, training sessions, and continuous learning initiatives.

What We're Looking For

Required Qualifications

• 1–2 years of experience in customer support or another customer-facing role.
• Fluent in written and spoken English. 
• Excellent communication skills with a friendly and empathetic approach.
• Strong problem-solving and analytical skills.
• High attention to detail.
• Comfortable learning new software and technology.
• Ability to manage multiple tasks while remaining organized.
• Reliable internet connection and home office setup.
•  

Nice to Have

• Experience supporting SaaS products.
• Experience using help desk or CRM software (HubSpot preferred).
• Basic technical troubleshooting experience.
• Experience documenting bugs or software issues.
• Additional language skills.
• Interest in publishing, audiobooks, media, or creative technology.

The Kind of Person Who Thrives Here

We're looking for someone who is:

• Naturally curious and eager to learn.
• Positive and customer-focused.
• Organized and dependable.
• Comfortable taking ownership of their work, especially in a remote environment.
• Adaptable in a fast-moving environment.
• Collaborative and enjoys working with people across different departments.
• Passionate about delivering exceptional customer experiences.

Interested?

If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that's making a real impact in the audiobook and voice production industry, we'd love to hear from you.

Apply today and help us build the future of scripted audio production.

Pozotron is seeking a Business Process Engineer to join our development team. Our growing engineering team, based in Ukraine, is dedicated to creating incredible technology for audio production. The Business Process Engineer will be an instrumental part of our team, focusing on designing, documenting and implementing business processes for our users.

Required:

• 3+ years of experience in Business Analysis
• Experience with gathering requirements/feedbacks from users
• Experience with modeling of existing business processes
• Experience with designing from scratch/improving business processes
• Experience with creating detailed design documents
• Experience with formal notations, including UML, LDS and BPM
• Experience with data analysis
• Excellent problem-solving skills and attention to details
• Excellent communication skills
• Advanced level of English

Nice to have:

• Bachelor's or Master's degree in Computer Science, Information Technology, Mathematics, Physics or Engineering
• Some knowledge of statistics and customer surveying techniques
• Some understanding of databases and experience in writing SQL queries
• Some knowledge of UX/UI principles
• Some experience in QA

We offer:

• Fully remote work
• Competitive compensation, benefits, and bonus plans
• Health insurance

We’re looking for a Junior Business Development Manager to grow with us, help us find new clients, build strong client relationships, drive sales and grow our partner network.

If you can turn cold conversations into warm relationships and are ready to grow with us, we’d love to have you on our team!

💡 Requirements

• Strong motivation to start a career in IT sales / business development (no prior experience required, but will be a plus);
• English Upper-Intermediate+ (written and spoken);
• Strong communication and interpersonal skills;
• Structured approach to tasks and CRM updates;
• Proactive mindset, willingness to learn, and attention to detail;
• Basic understanding of LinkedIn and willingness to develop professional networking and outreach skills.
•  

🔑 Key Responsibilities

Primary:

• Sales activities: find new clients and help grow the partner network;
• Actively work with LinkedIn: search for potential clients and partners, build professional connections, send outreach messages, and maintain ongoing communication;
• Develop and manage LinkedIn connections, follow up with prospects, and nurture relationships with potential clients;
• Communicate with clients, partners, and candidates via LinkedIn, Telegram, WhatsApp, and Email (with guidance from the team);
• Assist in intro calls and briefings (learning how to gather requirements and understand client needs);
• Qualify incoming requests and prepare proposals (with guidance from the team);
• Maintain and update CRM systems (HubSpot, Monday);

• Assist in preparing basic commercial discussions and follow-ups.

   

Secondary:

• Support preparation for conferences and events;
• Help with lead follow-ups after networking activities;
• Explore and test new communication / outreach channels;
• Other tasks related to sales and business development support.

About the Role  

The Customer Support Specialist handles incoming customer tickets related to bugs, system errors, and user questions, from first contact through to resolution. 

This role ensures that customer-reported issues are properly documented, reproduced, and prioritized by business criticality, and that they are efficiently escalated to the development team when needed. The specialist acts as the day-to-day link between customers and Engineering, providing clear, timely, and transparent communication throughout the process. 

Feature requests and roadmap prioritization are handled by the Product team and are outside the scope of this role. 

Key Responsibilities  

Ticket Intake & Validation  

• Review all incoming customer tickets (bug reports, technical issues, “how-to” questions).  
• Ensure tickets contain sufficient information to identify and reproduce the issue.  
• Reproduce reported bugs when possible.  
• Request missing information from customers when required.  
• Reject or reclassify invalid or non-reproducible tickets.  

Prioritization & Classification  

• Classify tickets based on severity and urgency (e.g., Critical / Major / Minor).  
• Assess business impact (single user vs. multi-region issue).  
• Detect and escalate critical incidents immediately.  
• Group duplicate or related tickets into consolidated requests.  
• Ensure clear and structured documentation before sending to development.  

Engineering Coordination  

• Transfer validated tickets to the development team.  
• Provide clear reproduction steps and technical context.  
• Clarify engineering questions related to customer cases.  
• Monitor progress of bug fixes.  
• Ensure tickets are updated and statuses reflect real progress.  

Incident & Escalation Management  

• Communicate critical issues to relevant stakeholders (Product, Engineering Leads, Business Owners).  
• Support structured incident handling when needed.  
• Ensure customers receive timely updates on high-impact issues.  
• Maintain visibility of open high-priority cases.  

Process Governance & Quality Control  

• Maintain high standards for ticket quality and documentation.  
• Define and improve ticket handling workflows.  
• Establish and maintain severity classification standards.  
• Track recurring issue patterns.  
• Identify systemic quality problems and suggest preventive actions.  

What This Role Does NOT Own  

• Feature request prioritization  
• Product roadmap decisions  
• Commercial or customer success targets  
• Development team management  

Required Skills and Qualifications  

Experience  

• 2+ years in SaaS support, technical support, or platform operations  
• Experience working closely with engineering teams  
• Experience handling bug triage and reproduction  

• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, etc.) 

   

Skills  

• Strong analytical and problem-solving skills  
• Ability to reproduce technical issues  
• Clear written communication  
• Structured thinking and prioritization capability  
• High attention to detail  
• Calm and organized under pressure  
     

Nice to Have  

• Experience with APIs, logs, data structures  
• Experience in digital agriculture / farm management systems  
• Understanding of incident management processes (ITIL-style helpful but not required)  

Key KPIs  

You may want to define measurable targets such as:  

• % of tickets validated before sending to dev  
• Time to first response  
• Time to reproduction  
• Time to severity classification  
• Reduction of duplicate tickets  
• SLA compliance rate  
• Stakeholder satisfaction (internal + external)  

 The Company Offers  

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.   
• Annual performance bonus scheme.   
• Career growth opportunities.   
• An environment where you need to seek and implement unique solutions.   
• Training and development programs.   
• Young and dynamic team with a friendly and open culture.   
• Health and life insurance for employees and your family members.   
• 32 working days of paid annual leave and sick leave.