Jobs at Djinni

Keep IT operations seamless. Build structure. Drive automation.Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We’re on the lookout for an experienced ITSM Engineer / System Administrator who’s ready to take ownership of our internal SaaS ecosystem, cloud services, and corporate network infrastructure.
This role is about building reliable internal IT processes, supporting cloud environments, managing access lifecycle, and driving automation across tools like Google Workspace, Atlassian, and Slack. If you enjoy bringing structure to IT operations and continuously improving systems — let’s talk.

Your key responsibilities will include:

– Managing user lifecycle and access control across corporate systems.
– Handling requests and incidents via HelpDesk.
– Providing remote technical support (AnyDesk, TeamViewer, etc.).
– Administering Google Workspace, Atlassian, Slack (configuration, integrations, automations).
– Supporting and managing cloud environments (AWS, GCP, DO).
– Supporting VPNs, firewalls, Wi-Fi networks, VLANs, routing.
– Managing DNS zones, domain configuration, SSL, and related troubleshooting.
– Configuring and monitoring networking devices (routers, switches, access points).
– Enforcing IT security best practices (least privilege, MFA, access audits).
– Maintaining inventory of IT hardware, services, subscriptions, and licenses.
– Building automations and integrations between internal services.
– Continuously improving IT operations processes.

It’s a match if you have:

– 2+ years of experience as an IT Administrator / ITSM Engineer / System Administrator.
– Strong knowledge of Google Workspace, Slack, and Atlassian administration.
– Experience with Jira Service Management (JSM) and remote support tools.
– Basic administration experience with AWS/GCP/DO.
– Solid understanding of networking: VPN, Firewalls, Wi-Fi, DNS management, VLAN, routing.
– Experience with asset management, licenses, and procurement processes.

Nice to have:
– Experience with automation in Slack and scripting (Bash/Python).
– Experience with MDM solutions.
– Experience with VDI solutions.
– Understanding of ISO27001 / SOC2 requirements.

What we offer:– Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose.
– 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress).
– A supportive, friendly team where knowledge-sharing is part of the culture.
– Coverage for professional events and learning.
– Birthday greetings, team buildings, and warm human connection beyond work.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
Let’s build stable, secure, and scalable IT infrastructure together.


 Send over your CV now — we’d love to get to know you better!

United Tech is a global IT product company shaping the future of real-time social connection. With millions of users across North America, Europe, LATAM, and MENA, we build next-gen mobile and web apps for live-streaming and social networking. Our platforms enable connection at scale fast, interactive, and deeply engaging. The market is projected to exceed $206B by 2030, and we are already leading the evolution. Founded in Ukraine, scaling worldwide

About the role: This role offers the opportunity to work on high-load products, build features used by thousands of users, and influence technical decisions from design to production. You’ll participate in the full development lifecycle from analyzing business requirements and decomposing product epics to designing technical solutions, implementing new features, and improving existing systems. Working closely with Product, Design, and Engineering teams, you’ll help build scalable and reliable services while continuously improving code quality and reducing technical debt.


In this role, you will

• Take part in team processes (grooming, sprint planning)
• Develop and deliver product tasks to the production environment
• Work on reducing and preventing technical debt
• Create technical designs for product epics
• Decompose epics into clear, executable tasks
• Conduct technical investigations and propose solutions

It’s all about you

• 4+ years of commercial experience in backend development
• 3+ years of experience with Node.js backend development
• Hands-on experience with relational and non-relational databases (MongoDB, Postgres, Redis)
• Strong background with SOA/Microservices (communication, development process)
• Solid understanding of patterns (DDD, event-driven, SOLID, CQRS)
• Experience working with WebSockets (ws, socket.io)
• Experience with messaging systems (BullMQ, RabbitMQ, Kafka)
• Cloud expertise (AWS, GCP, etc.)
• Proven track record in scaling and high-load products
• Upper-Intermediate English or higher

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Position retention and support for those who join the Armed Forces of Ukraine
• Maternity Recovery Support Allowance
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical Interview
• Reference check
• Offer

DELIFOOD is a technology company developing digital services and tools for the food delivery and restaurant industry.

We’re looking for a QA Engineer to help ensure the quality and stability of our web and mobile products.

Responsibilities

• Perform manual testing of web and mobile applications (React / React Native);
• Conduct functional, regression, smoke, and exploratory testing;
• Create and maintain test cases, checklists, and test documentation;
• Identify, describe, and track bugs using ClickUp (or similar tools);
• Collaborate with developers and product managers to clarify requirements and ensure consistent product quality;
• Validate releases and hotfixes.
   

Requirements

• 3+ years of experience in manual QA;
• Understanding of core testing types, test design techniques, and QA processes;
• Experience testing web applications and solid experience with mobile apps;
• Understanding of mobile platform specifics (iOS/Android behaviors, permissions, deep links).
• Ability to perform API testing (Postman, Swagger);
• Understanding of REST / GraphQL APIs and JSON structures;
• Knowledge of basic API attack vectors (auth issues, rate limits, input validation flaws, insecure data exposure, etc.);
• Ability to write clear bug reports and test cases;
• English — at least Intermediate.
   

Nice to have

• Experience testing React Native applications;
• Familiarity with automation tools (Playwright, Cypress, Appium);
• Experience with proxy/debug tools (e.g., Charles, Fiddler);

Our client is an international product-based IT company specializing in the iGaming industry. Born in 2014, they rocked the CIS region and are now taking their success worldwide.

We are currently looking for a Product Manager (Middle).

📋 Key responsibilities and your contribution:

• Own the product vision, roadmap, and key metrics for Gamification, Bonuses, and User Engagement.
• Analyze user behavior and identify opportunities to improve engagement and monetization.
• Generate, prioritize, and validate product hypotheses through data analysis, research, and A/B testing.
• Own the bonus system as a product, including bonus mechanics, wagering conditions, triggers, and lifecycle.
• Manage and prioritize the product backlog, ensuring alignment with business goals and user needs.
• Prepare PRDs, specifications, and success criteria for new features and improvements.
• Monitor competitors and industry trends in gamification and bonus mechanics.
• Collaborate with Product, Operations, CRM, VIP, Support, and Development teams to deliver product initiatives and improve user experience.

• Report on key product metrics, experiment results, and the impact of releases on engagement and monetization.

   

📚 Your qualifications:

• 2+ years of experience in iGaming.
• Strong understanding of gamification principles, bonus mechanics, and user engagement psychology.
• Data-driven mindset with solid experience working with dashboards, engagement metrics, and behavioral analytics.
• Experience forming hypotheses and test plans, with the ability to estimate expected impact on Engagement Rate and monetization.
• Understanding of bonus economics: margin, wagering, bonus abuse, and impact on GGR and NGR.
• Experience owning and maintaining a product backlog, including task structure, prioritization, grooming, and refinement.
• Experience writing PRDs and functional descriptions for gamification and bonus mechanics.
• Strong communication skills across product, engineering, and operations teams.

Benefits:

⭐ Time Off & Recovery: 20 working days of fully paid annual leave, fully paid sick leave, and public holidays off according to company policy.

⭐ Health & Wellness: A flexible Benefits cafeteria that allows you to choose the perks that fit you best, with options including medical support, regular check-ups, mental health services, or gym access.

⭐ Education & Development: Internal and external training, industry events, language courses, and professional service subscriptions.

⭐ Workspace & Tech: All necessary corporate equipment provided, the flexibility to work fully remotely, and premium digital tools to enhance performance (e.g., AI tools, ChatGPT Plus).

⭐ Work Environment & Perks: Holiday bonuses, gifts for special occasions, paid business trips, and team events.

About the Role

We are looking for a Junior Operations Manager to join our People & Operations team in Uzhgorod. This role is focused on supporting business travel within Ukraine while also helping ensure the local office runs smoothly day to day. You will coordinate travel logistics, manage related documentation and expense tracking, and support visitors and office operations with a hands-on, on-site presence.

This is a great opportunity for someone who is organized, responsible, and comfortable managing logistics, payments, documentation, and in-person coordination.

What You’ll Do:

• Travel Management & Logistics
  Coordinate and book business trips within Ukraine, including transportation and accommodation.
  Support travel-related payments, expense tracking, and documentation in line with company processes.
  Prepare and maintain administrative and financial records needed for reporting.
• Office Presence & Visitor Experience
  Welcome visitors and newcomers to the Uzhgorod office and help ensure a positive experience.
  Provide practical support to visitors, including workspace setup, local guidance, and coordination help.
  Manage incoming and outgoing office deliveries and shipments.
• Operational Collaboration
  Coordinate with the broader office administration team to help keep the office stocked and running smoothly.
  Report local office maintenance, utility, appliance, or security issues as needed.
  Support local execution of internal events, celebrations, and team activities.
•  

What We’re Looking For:

• 1–3 years of experience in office administration, travel coordination, or a similar logistics-heavy role.
• Experience handling documentation, expense tracking, reporting, or payments with a high level of accuracy.
• Strong organizational skills and the ability to coordinate multiple requests and follow through reliably.
• Confidence using travel booking tools and working with transportation and logistics processes.
• A professional, welcoming communication style and the ability to work with both local and international stakeholders.
• At least an intermediate level of English for written and spoken communication.

• Ability to work on-site from our Uzhgorod office on a daily basis.

   

Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• and much more.

Influence Pro Services запускає портфель B2C consumer-продуктів на ринок США у нішах health & wellness, money & career, lifestyle і productivity. Кожен продукт має сильну візуальну і контентну комунікацію — соцмережі, блоги, performance-кампанії, community-присутність.

Ми шукаємо SMM-фахівця, який веде соцмережі і блоги наших продуктів і працює у тісному тандемі з маркетологом і графічним дизайнером. SMM-команда формується під продуктовий юніт — ти не "поза продуктом", ти всередині нього.

Що ти будеш робити

• Вести соцмережі продуктів (Instagram, TikTok, X/Threads, де релевантно LinkedIn і Reddit) — content plan, продакшн, постинг, моніторинг engagement

• Створювати контент-стратегію під кожен продукт 

• Писати копірайт для соцмереж, блогів, performance-креативів — англомовний, з розумінням US-аудиторії і нюансів tone-of-voice кожного бренду

• Брати участь у рекламних кампаніях разом з маркетологом: контент для paid-креативів, landing-page copy, креативний testing

• Вести блог-контент на сайтах продуктів — статті, SEO-articles, newsletter-content

• Працювати з community-management: відповіді в коментарях, DM, модерація

• Аналізувати engagement-метрики і коригувати стратегію — reach, saves, shares, follower growth, CTR з соцмереж

• Активно використовувати AI-інструменти для прискорення контент-продакшну — research, копірайт, генерація ідей, аналіз трендів

Що ми очікуємо

• 3+ роки досвіду в SMM, з фокусом на B2C-продукти

• Досвід ведення англомовних соцмереж на ринок США або інші Tier 1 ринки (UK, AU, CA)

• Сильний англомовний копірайт на рівні носія або near-native (Upper-Intermediate і вище з підтвердженим письмовим досвідом)

• Глибоке розуміння Instagram і TikTok — тренди, формати, attention economy, що працює на engagement у 2026

• Досвід роботи з контент-стратегією — від tone-of-voice до контент-плану на місяць

• Досвід паралельного ведення кількох брендів — вміння перемикатися між тон-голосами, не змішувати естетики

• Розуміння performance-креативів — як виглядає ефективний UA-креатив, чим він відрізняється від organic-контенту

• Активне використання AI-інструментів у щоденній роботі

• Базова аналітика — вміння читати дашборди Meta Business Suite, TikTok Analytics, GA4

• Ownership-mindset: бачиш можливість росту — пропонуєш гіпотезу, не чекаєш інструкції

Буде плюсом

• Досвід ведення блогів та SEO-контенту

• Досвід роботи з community у Reddit 

• Досвід influencer-співпраць на ринок США

• Розуміння email-маркетингу (newsletter-формати, segmentation)

• Експертиза в одній із наших ніш: health & wellness, lifestyle, fintech, productivity

Що ми пропонуємо

• Робота над портфелем продуктів — не один акаунт роками, а різні бренди та виклики

• Прямий контакт з маркетологом, дизайнером і продактом у твоєму юніті

• Свобода у виборі AI-стеку та підходів — ми вкладаємось у tooling

• Remote-first культура з гнучким графіком
• 24 дні оплачуваної відпустки та лікарняних
• Робота в середовищі сильних фахівців, сфокусованих на продуктових інноваціях і реальному впливі

We are looking for an AI Video Creator & Editor who can create realistic, premium-quality images and videos using AI tools and transform them into engaging social media content.
 

Requirements

• Proven experience creating AI-generated content that looks human, authentic, and commercially usable.
• Strong portfolio showcasing both AI-generated images and videos.
• Must provide examples of previous work and a portfolio link.
• Strong understanding of luxury, lifestyle, beauty, fashion, or premium brand aesthetics.
• Ability to edit, colour grade, add sound design, captions, and motion effects.
   

Tools & Platforms

Experience with some or all of the following:

• ChatGPT
• Gemini
• Nano Banana
• Google Labs (Veo)
• Midjourney
• Runway
• DaVinci Resolve
• Adobe Premiere Pro
• Adobe After Effects
• Topaz AI
   

Responsibilities

• Create AI-generated images and videos for social media and marketing campaigns.
• Turn AI-generated assets into polished, platform-ready content.
• Apply colour grading and visual effects to ensure a consistent brand aesthetic.
• Produce short-form content including reels, hero videos, and campaign assets.
• Work efficiently and deliver content with fast turnaround times.
• Ability to transform written script into visually appealing videos where they look human, realistic and 4k resolution for social media platforms like: IG, Tiktok and Youtube.
• Ability to work independently 
• Own projects and apply creative thinking 

To Apply

Please submit:

• Portfolio link
• Examples of AI-generated images
• Examples of AI-generated videos
• List of AI tools you use regularly
• Your hourly or project-based rates
  
  
  availability to work remotely, independently and apply creative thinking. 
  
  please only apply if you have the track record of creating videos from script to video. 
  
  thank you 
   

Requirements:

• 5+ years of commercial experience in Magento 2 backend and frontend development;
• Strong expertise in PHP and object-oriented programming principles;
• Solid experience with Magento architecture, custom module development, and third-party integrations;
• Hands-on experience with Hyvä Themes and Hyvä Checkout;
• Good knowledge of MySQL, REST APIs, GraphQL, and Magento service contracts;
• Experience working with HTML5, CSS3, JavaScript, and modern frontend practices;
• Understanding of Git workflows and CI/CD processes;
• Experience with performance optimization, security best practices, and code quality standards;
• Ability to analyze business requirements and transform them into scalable technical solutions;
• Strong problem-solving skills, attention to detail, and ability to work independently;

• Upper-Intermediate English level or higher (written and spoken).

   

Responsibilities:

• Collaborate closely with project managers, customers, designers, QA engineers, and development teams;
• Design, develop, maintain, and optimize Magento 2 eCommerce solutions;
• Participate in architecture discussions and contribute to technical decision-making;
• Estimate tasks, plan development activities, and ensure timely delivery of features;
• Monitor project progress, identify risks, and take corrective actions when needed;
• Implement custom Magento modules, integrations, and frontend functionality;
• Participate in code reviews and maintain high development standards;
• Troubleshoot complex technical issues and provide effective solutions;
• Suggest and implement improvements to development processes, workflows, and project architecture;
• Participate in deployments, releases, and support activities across different environments.

We Offer:

• Long-term cooperation and stable projects;
• Flexible working hours (8-hour working day);
• emote-friendly work environment;
• Paid vacation (15 business days per year);
• Professional development opportunities;
• Supportive team environment and opportunities to work with modern Magento technologies, including Hyvä.

Full-Stack Developer (React + Node.js)

Format: Remote (office optional)

NovaCore builds modern web products with pixel-perfect UX and reliable engineering foundations. We’re looking for a Full-Stack Developer (React + Node.js) who writes clean, maintainable code and is confident working across both frontend and backend parts of the stack.

Requirements

• 2+ years of commercial full-stack experience.
• Hands-on experience with React, Node.js, Express.js (production-level projects).
• Strong proficiency in JavaScript (ES6+) and TypeScript.
• Solid understanding of RESTful APIs, authentication mechanisms, and server–client data flow.
• Experience with Redux / React Query / Context API for state management.
• Practical skills in HTML5, CSS3, and responsive UI development.
• Understanding of database design (SQL or MongoDB) and ORM/ODM principles.
• English level — B1+ for technical communication and documentation.

Nice to have

• Experience with Next.js (SSR/SSG) or similar frameworks.
• Knowledge of GraphQL and API integrations.
• Familiarity with Docker, CI/CD pipelines, or cloud deployments (AWS, GCP, Vercel).
• Understanding of software design patterns and clean architecture principles.
• Ability to debug performance bottlenecks on both frontend and backend.

Responsibilities

• Develop and maintain full-stack web solutions using React and Node.js.
• Build reusable, scalable components and REST/GraphQL APIs.
• Work closely with NovaCore’s core engineering team to implement new features.
• Review and optimize code for performance and readability.
• Research and resolve issues using official documentation and trusted resources.
• Meet deadlines and communicate progress proactively.
• Keep client/company tracking systems and repositories up to date.

What we offer

• Personalized growth plan toward Senior Full-Stack Developer with regular performance reviews.
• Flexible schedule: work remotely or from the office.
• Educational support — paid courses, internal workshops, and learning materials.
• 12 paid vacation days and 12 paid sick days annually.
• Official public holidays according to Ukrainian legislation.
• Competitive compensation based on experience and results.

Hiring process

1. Short recruiter screen (15–20 min)
2. Technical interview with engineers (60–90 min)
3. Optional short coding task or live-coding
4. Final chat with manager → offer

Tech stack:
React, Node.js, Express.js, TypeScript, JavaScript, Redux, REST, GraphQL, Next.js, HTML5, CSS3, MongoDB, SQL

About NovaCore
We build smart digital solutions in Healthcare and E-commerce sectors — scalable, performant, and visually polished products trusted by clients worldwide.

🌐 www.novacore.digital

Python Developer (FastAPI / Django / Flask)

Format: Remote (office optional)

NovaCore builds smart digital solutions with reliable engineering foundations and a strong focus on real business value. We’re looking for a Python Developer who writes clean, maintainable code and is confident building backend services, APIs, and integrations for modern web products.

Requirements

• 2+ years of commercial Python development experience.
• Hands-on experience with FastAPI, Django, or Flask in production-level projects.
• Strong understanding of REST APIs, authentication mechanisms, and server-client data flow.
• Solid knowledge of Python core, OOP, and clean code principles.
• Experience with relational databases such as PostgreSQL / MySQL / SQLite.
• Practical experience with SQLAlchemy, Django ORM, or similar tools.
• Understanding of software architecture basics and API design principles.
• Experience with Git and collaborative development workflows.
• English level — B1+ for technical communication and documentation.

Nice to have

• Experience with asyncio, background jobs, or task queues.
• Familiarity with Celery, Redis, or message-based processing.
• Experience with Docker, CI/CD pipelines, or cloud deployments.
• Understanding of performance optimization and debugging backend bottlenecks.
• Experience integrating third-party APIs and external services.
• Familiarity with testing practices: unit tests, integration tests.

Responsibilities

• Develop and maintain backend services using Python and FastAPI / Django / Flask.
• Design and implement scalable REST APIs and business logic for web products.
• Work closely with NovaCore’s engineering team to deliver reliable backend functionality.
• Integrate external APIs, internal services, and data sources.
• Review and optimize code for readability, maintainability, and performance.
• Research and resolve issues using official documentation and trusted technical resources.
• Meet deadlines and communicate progress proactively.
• Keep client/company tracking systems and repositories up to date.

What we offer

• Flexible schedule: work remotely or from the office.
• Educational support — paid courses, internal workshops, and learning materials.
• 12 paid vacation days and 12 paid sick days annually.
• Official public holidays according to Ukrainian legislation.
• Competitive compensation based on experience and results.

Hiring process

• Short recruiter screen (15–20 min)
• Technical interview with engineers (60–90 min)
• Optional short coding task or live-coding
• Final chat with manager → offer

Tech stack

Python, FastAPI, Django, Flask, REST API, SQLAlchemy, PostgreSQL, MySQL, SQLite, Git, Docker, Redis, Celery

About NovaCore

We build smart digital solutions in Healthcare and E-commerce — scalable, performant, and well-structured products with a strong focus on usability, reliability, and long-term client value. NovaCore combines technical expertise with business understanding and values transparency, responsibility, and clear delivery.

Не просто код, а твій вплив на мільйони українців

Nova Digital — це технологічне серце екосистеми NOVA, де твій код стає частиною щоденного життя цілої країни.

Про масштаб наших сервісів:

• 50+ млн запитів щодня проходять через наші системи
• 10+ млн активних користувачів покладаються на наші рішення

Ми будуємо не просто продукт — ми створюємо технологічну інфраструктуру, яка об’єднує людей, бізнеси та можливості вже майже по цілому світу.

Що робитимеш як BI Analyst:

• Спілкування з бізнес-замовниками для збору та уточнення вимог до звітності та аналітичних дашбордів.
• Дослідження джерел даних та оцінка їх придатності для аналітичних задач.
• Підготовка TRD (Technical Requirements Document) для:
   - DWH-розробників (створення датамартів, трансформація даних);
  -  Tableau-розробників (створення BI-проєктів).
• Контроль життєвого циклу задач: від збору вимог до тестування та передачі у продакшн.
• Управління беклогом: постановка пріоритетів, розподіл задач, контроль статусів.
• Виконання SQL-запитів для аналізу даних та валідації результатів.

Твій ідеальний профіль:

Must-have (обов’язкові вимоги):

• Досвід роботи з T-SQL (написання запитів, аналіз даних).
• Розуміння життєвого циклу BI-рішень: від збору вимог до побудови звітності.
• Навички документування вимог у вигляді технічних завдань/специфікацій (ТЗ, TRD).
• Сильні комунікаційні навички: вміння перекладати бізнес-мову на технічну і навпаки.
• Досвід роботи з Tableau (створення дашбордів, проєктів).
• Завершені курси або сертифікації з бізнес-аналізу, SQL, BI-систем.

Nice-to-have (буде плюсом):

• Самостійне створення простих дашбордів у Tableau.

Чому експерти різних напрямів працюють з нами:

Технологічно:

• Високонавантажені системи з реальними викликами масштабування

• Сучасний стек та свобода технологічних рішень

• Можливість впливати на архітектуру продуктів, якими користуються мільйони

Професійно:

• Менторство від сеньйорів з досвідом enterprise-рішень

• Разом будуємо інновації, що працюють для мільйонів

Ідейно:

• Продукт, що змінює країну — не просто ще один стартап

• Тут команди стають драйверами технологічних змін

Benefits:

• Компенсація додаткових витрат, пов'язаних з робочими завданнями, здійснюються до внутрішніх політик компаній.

• Добровільне медичне страхування та страхування життя.

• Корпоративні знижки від партнерів NOVA.

• Підтримка ментального здоров'я. Можливість безоплатних консультацій з корпоративним психологом.

• Соціальна відповідальність та волонтерський рух “Свої для своїх”.

• Клуби за інтересами: біговий, шаховий та інші ініціативи для натхнення.

• Соціальні відпустки та компенсації відповідно до КЗпП України.

Наступний крок за тобою.
Ми  чекаємо на знайомство — залишилось лише отримати твоє резюме.

Очікуваний термін відповіді — до 10 робочих днів.

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri 9am-6pm ET

Position Name: Network Engineer
Reports to: Manager, Network Services
Location/Type: UK Remote

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service. 

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are looking for a skilled Network Engineer who will be responsible for designing, implementing, maintaining, and supporting the network infrastructure for our growing client base and our firm. You will work within our systems engineering team. You should have a good understanding of designing and developing scalable, maintainable, highly available network architectures. We also expect you to be a good team player and be able to meet business objectives and SLAs.

Responsibilities

• Organize network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
• Install, implement, and configure various types of network devices, solutions, and services, including routers, switches, firewalls, load balancers, VPN, QoS.
• Monitor system performance, ensure it is available and reliable
• Monitor system resource utilization, trending, and capacity planning
• Ensure compliance with policies and requirements and troubleshoot any issues
• Organize the implementation of security tools, policies, and procedures in conjunction with the company’s security team

• Work together with vendors and other IT personnel to resolve problems faster

   

Qualifications

• 4+ years’ experience as a Network Engineer
• 1+ years’ experience working in AWS or Azure
• 5+ years of IT or similar experience
• Experience with cloud-based networking (SaaS, IaaS, PaaS)
• Extensive experience with market leading vendors (Cisco, Palo Alto, HP, Ubiquiti, Aruba)
• Working knowledge implementing VPN technologies including IPsec, SSL VPN, and encryption.
• Experience working with next-generation firewalls (application filtering, IDS/IPS). Palo Alto Firewall experience is a must
• Significant experience with monitoring, network diagnostic and network analytics tools
• Excellent understanding of networking protocols (including IPSEC, HSRP, BGP, OSPF)
• Experience establishing Zero Trust model
• Experience with managing 20+ firewalls in Panorama

• CCNA/CCNP or similar certifications highly desirable

   

Desirable Qualities

• Implementing and managing Palo Alto Firewalls in AWS & Azure.
• Implementing and managing PAN OS SDWAN.
• Very organized with excellent communication skills.
• Goal-oriented individual with proven ability to solve problems creatively.
• Ability to multitask in a fast-paced environment.
• Excellent analytical skills.

We are looking for an experienced ITSM Consultant to support a large-scale ITSM implementation programme across multiple portfolio companies.

The role will focus on assessing current IT Service Management processes, supporting CMDB implementation activities, facilitating process adoption, and helping operational teams transition to a shared-service operating model.

This position combines ITSM expertise, stakeholder engagement, process improvement, and programme coordination within a complex multi-company environment.

Responsibilities

ITSM Assessment & Process Improvement

• Conduct ITSM maturity assessments across multiple entities
• Evaluate Incident, Problem, Change, Request, and Knowledge Management processes
• Assess existing ITSM tools, service desk operations, SLA performance, and process effectiveness
• Identify process gaps, risks, and improvement opportunities
• Produce assessment reports and recommendations

ITSM Process Implementation

• Support the rollout of new ITSM processes and standards
• Facilitate workshops and process walkthrough sessions
• Translate programme-level process designs into practical operational guidance
• Support process adoption and readiness activities
• Promote ITIL best practices across participating organisations

CMDB & Configuration Management

• Support CMDB data collection, cleansing, and validation activities
• Assist with Configuration Item (CI) classification and relationship mapping
• Work with IT teams to establish CMDB ownership and governance
• Support discovery and asset management initiatives
• Help define ongoing CMDB maintenance responsibilities

Adoption & Change Management

• Deliver process awareness and knowledge-transfer sessions
• Monitor process adoption, compliance, and SLA performance
• Support hypercare and stabilisation activities after go-live
• Coach operational teams and process owners

Vendor & Programme Coordination

• Coordinate vendor onboarding and due diligence activities
• Manage documentation, approvals, and access requirements
• Support programme reporting, action tracking, and stakeholder communications
• Maintain programme repositories and implementation artefacts

Required Experience

• 3–5+ years of experience in IT Service Management
• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management processes
• Experience supporting ITSM implementations, migrations, or transformation programmes
• Experience with CMDB implementation, data governance, or Configuration Management
• Experience facilitating workshops and stakeholder discussions
• Experience working with vendors and third-party service providers

Required Knowledge

• Strong understanding of ITIL 4 principles and practices
• Knowledge of ITSM operating models and service desk environments
• Understanding of CMDB concepts, CI management, and data governance
• Ability to analyse service metrics, ticket data, and SLA performance
• Familiarity with discovery tools and asset management concepts

Preferred Skills

• ServiceNow experience
• Experience with ITSM transformation programmes
• Change management and process adoption experience
• Programme coordination or project support experience
• Experience working in multi-entity or international environments

Certifications

Required:

• ITIL 4 Foundation

Preferred:

• ITIL 4 Specialist
• ITIL Managing Professional
• PRINCE2 Foundation
• CAPM or similar project management certification

Soft Skills

• Strong communication and stakeholder management skills
• Workshop facilitation and presentation skills
• Ability to work independently and manage multiple workstreams
• Strong documentation and reporting capabilities
• Pragmatic and collaborative mindset

Mate academy — EdTech компанія з AI powered LMS-платформою, де люди опановують IT-професії з нуля.

🤘 6000+ випускників змінили свою кар’єру й успішно стартували в IT.

🌎 Ми активно зростаємо в Україні, Польщі та Бразилії — і це тільки початок.

Ми шукаємо Business Analyst mentor-a. Це part-time & remote & офіційна робота, яка оплачується погодинно.

Основна задача ролі — допомагати студентам ефективно і з задоволенням засвоювати матеріал у процесі навчання, щоб по закінченню курсу кожен зміг знайти своє найкраще місце роботи в сфері Business Analysis.

Що ми очікуємо від тебе:

- 1+ рік комерційного досвіду на посаді Business Aanalyst

- Досвід моделювання (BPMN, UML, інші нотації)

- Досвід роботи з всіма типами вимог (бізнес вимоги, вимоги користувачів, вимоги до рішення, вимоги до переходу)

- Досвід опису вимог в різних форматах (user story, acceptance criteria, use case, інші формати)

- Розуміння процесів розробки: декомпозиція, пріоритезація, естімація

- Вміння комунікувати з людьми та допомагати їм вирішувати проблеми

- Вміння якісно планувати свій час та самостійно систематизувати власний графік

Твої задачі будуть наступними:

- Перевірка домашніх завдань студентів Business Analysis курсу

- Відповіді на питання студентів в чаті та на відео дзвінках

- Проведення пробних технічних інтерв’ю для студентів

- Пропонування ідей для вдосконалення нашого навчального процесу

Що ти отримаєш, працюючи в Mate:

- Місію допомогти людям розпочати кар’єру в IT

- Мінімум бюрократії

- Неймовірну команду, яка пишається своєю справою, і це робить роботу захоплюючою пригодою

- Практику твоїх soft-skills — менторство чудовий спосіб швидше дорости до Senior позицій

- Погодинну оплату і гнучкий графік — твій тиждень менторства буде включати 10+ годин роботи, які ти сам (-а) можеш розподілити протягом тижня

- Офіційне працевлаштування

Етапи відбору:

1. Надішли своє CV 📄

2. Зроби тестове завдання ✍️

3. Пройди асинхронну відео-співбесіду, це цікаво і швидко 👩‍💻 - до 30 хв

4. Пройди технічну співбесіду 🤝

Ця пропозиція відповідає твоїм кар’єрним цілям? Тоді давай знайомитись!