Jobs at Djinni
9745-
· 242 views · 7 applications · 7d
Trainee/Junior Front-End Developer
Office Work · Ukraine (Lviv) · B2 - Upper IntermediateInforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting...Inforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.
Required:
- B2+ English level
- Experience with React/Redux
- Experience with REST API/HTTP methods
- Experience with Git
Responsibilities:
- Development of new system functionality and introduction of changes to existing functionality
- Write program code according to defined application architecture
- Perform analysis, verification, and debugging of the software code at the level of application units
- Estimate and set up task completion terms independently
- Use a version control system to track code optimization progress and to merge or split program code entities
- Need to attend daily team meetings
We offer:
- Competitive salary
- Interesting and challenging projects
- Future career growth opportunities
- Paid sick leave and working day vacation
- A friendly team of professionals
- Delicious coffee biscuits and tea for your good mood
- The company covers 50% of the cost of courses you need
- Exciting team-building activities and corporate parties
- Office in the city center
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· 19 views · 3 applications · 28d
Middle/Senior Affiliate manager (Gambling)
Full Remote · Worldwide · 1 year of experience · B2 - Upper IntermediateHi, I’m Ihor, Head of Gambling C3PA at PAXLE — an international group of ADTech companies. We work in Performance Marketing with dating, sweepstakes, and gambling. I’m actively seeking a talented Affiliate Manager to join my team. The ideal candidate...Hi, I’m Ihor, Head of Gambling C3PA at PAXLE — an international group of ADTech companies. We work in Performance Marketing with dating, sweepstakes, and gambling.
I’m actively seeking a talented Affiliate Manager to join my team. The ideal candidate should be proactive and eager to embrace new challenges, prioritize tasks efficiently, be open to new experiences, and be dedicated to continuous skill enhancement.
This is a cool opportunity to implement ideas where you will get the best experience. I am waiting for your resume :)
Our expectations from you:
- At least 1 year of experience promoting gambling projects
- Understanding of CPA, CTR, CPL, CPV, CPC, RevShare, ROI, and LTV
- Basic knowledge of digital marketing: Lead Generation, SEO, PPC, Email Marketing
- Strong negotiation skills and ability to close deals
- Adaptability and creativity in solving partner-specific challenges
- Solid self-management and structured work approach
- Ambition to grow professionally
- English: Upper-intermediate (B2) or higher, especially strong written skills
- Understanding of affiliate tracking platforms (such as Binom, Affise, etc.)
- Experience or understanding of setting up technical integrations (e.g., postback URLs)
Your main duties will be:
- Searching for new partner networks & webmasters to increase traffic
- Testing and evaluating traffic sources, negotiating beneficial terms
- Building and maintaining long-term relationships with affiliates
- Regular analysis of affiliate traffic quality and fraud monitoring
- Close cooperation with account managers: checking statistics and controlling partner payouts
- Competitor research and traffic trend analysis
What we offer:
- Remote work in Ukraine or from abroad;
- Medical insurance;
- Over 30 days off throughout the year (20 working days of vacation + public holidays) and 10 sick days;
- Corporate English courses;
- A MacBook for convenient work;
- Salary linked to the current exchange rate;
- Reasonable and loyal management;
- Team-building activities, knowledge sharing, and many interesting initiatives within and outside the holding company.
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· 35 views · 0 applications · 13d
IT Security Engineer with experience in Warsaw to $3500
Hybrid Remote · Austria, Ukraine (Kyiv), Poland · Product · 5 years of experience · B2 - Upper IntermediateSOFTPROM VAD distrtibutor is looking for IT security engineer in Warsaw office. Requirements: • Experience in installation, administration and technical supporting of security solutions on windows and Linux • Experience on the position of...SOFTPROM VAD distrtibutor is looking for IT security engineer in Warsaw office.
Requirements:
• Experience in installation, administration and technical supporting of security solutions on windows and Linux
• Experience on the position of security/network engineer more than 2 years
• Experience in installation, administration and technical supporting of security solutions on windows and linux
• Knowledge of security technology Network Monitoring, Privileged Account Management, Endpoint Detection and Response
• Working with widespread information systems based on virtualization technology
• Strong presentation, business communication and interpersonal skills
• Strong knowledge of network technology
• Knowledge of English to reading technical documentation and higher
- Polish language C2
Desired skills:
• Experience in Unix-like environments
• Experience in installation, administration and supporting of SIEM solutions, SOAR, Attack Surface Management
• Deep understanding of networking
• Understanding of regular expressions
Responsibilities:
• Preparing and delivering customer presentations, demonstrations and webinars of the software
• PoC providing
• Delivering of technical courses
• Technical consulting
• Writing the project documentation
• Supporting of demo environment
Working conditions:
• 3 month probationary period
• Fix + bonuses
• B2B Contract with the Austrian company
• work from home office
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· 34 views · 4 applications · 1d
VIP Account manager to $2000
Full Remote · Countries of Europe or Ukraine · Product · 1 year of experience · B2 - Upper IntermediateAdwa is a team of innovators with deep expertise in delivering customized business solutions in the IT sector. We are looking for an outgoing extrovert and a communication skills guru to join us for inspiring projects and unlimited opportunities. Our...Adwa is a team of innovators with deep expertise in delivering customized business solutions in the IT sector. We are looking for an outgoing extrovert and a communication skills guru to join us for inspiring projects and unlimited opportunities. Our passion for teamwork and ability to create exceptional experiences for our clients is the key to a successful future.
So, let’s get ready to rewrite the rules of the IT world!
Requirements:- English proficiency at B2 level or higher;
- Experience in the gambling industry will be an advantage;
- Client-oriented mindset, empathy;
- Previous language practice at work (both verbal and written);
- Understanding of sales.
Responsibilities:
- Communicating with clients via email, chat, and phone (in the future);
- Diligent management of the CRM system;
- Providing high-quality service and transferring potential clients to the retention team;
- Meeting assigned plans and targets;
- Constantly improving expertise (we have a coach who is always happy to help).
We offer:
- 24 paid vacation days and three weeks of sick leave;
- National holidays — on-call mode for queries, if any;
- 2 Day Offs per year;
- Remote work: Mon – Fri (9:00 AM – 6:00 PM Kyiv time);
- Corporate English lessons, 75% compensation for relevant courses;
- If needed, we provide equipment (after the probation period);
- We operate without micromanagement — we trust each of our specialists, and all team members are open for communication.
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· 266 views · 8 applications · 1d
Trainee Frontend Developer
Full Remote · Ukraine · B1 - IntermediateWe are seeking a motivated and talented Trainee Frontend Developer to join our team at VilnaCRM. As a Trainee Frontend Developer, you will have the opportunity to work on our open-source CRM system and contribute to the automation of sales processes for...We are seeking a motivated and talented Trainee Frontend Developer to join our team at VilnaCRM. As a Trainee Frontend Developer, you will have the opportunity to work on our open-source CRM system and contribute to the automation of sales processes for small and medium-sized businesses. This is an excellent opportunity for someone who is passionate about frontend development and wants to gain hands-on experience in a dynamic and collaborative startup environment.
Important: To apply for this position, completing a test task is mandatory. This helps us evaluate your technical skills and ensures a fair selection process. You can find the test task details here: https://docs.google.com/document/d/14e8gSzwciunmaIutMhKIcU8VM6hDoQFAFaz9DPto6WU/
Only candidates who complete the task will be considered for the role.
Responsibilities:
• Familiarize yourself with the VilnaCRM codebase, its structure, and technologies used.
• Collaborate with the development team to fix bugs and implement new features.
• Implement UI components based on design specifications provided by the UX/UI team.
• Work closely with the backend team to integrate frontend components with the server-side code.
• Participate in code reviews to learn from experienced developers and improve coding skills.
• Document your work and contribute to the project’s documentation.
• Stay updated with the latest frontend technologies and frameworks.
• Assist in writing and maintaining unit tests and end-to-end tests.
• Contribute to the continuous improvement of the development process.
Requirements:
• Knowledge of HTML, CSS, and JavaScript.
• Knowledge of frameworks such as React and Next.js.
• Knowledge of TypeScript for building scalable and maintainable applications.
• Experience with UI component libraries, such as MUI (Material-UI).
• Understanding of responsive design principles and mobile-first development.
• Ability to work collaboratively in a team environment and communicate effectively.
• Strong problem-solving skills and attention to detail.
• Self-motivated and eager to learn and grow as a frontend developer.
Bonus Skills:
• Experience with internationalization (i18n) using libraries like react-i18next.
• Familiarity with Storybook for component-driven development.
• Knowledge of CI/CD practices and tools.
• Understanding of web analytics tools such as Google Analytics.
At VilnaCRM, we value creativity, innovation, and a passion for frontend development. As a Trainee Frontend Developer, you will have the opportunity to learn and contribute to a real-world project, working alongside experienced developers. We provide a supportive and collaborative work environment that encourages growth and learning. If you are enthusiastic about frontend development and want to be part of a startup that is revolutionizing CRM systems, we would love to hear from you.
Please include any relevant portfolio or GitHub links when applying.
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· 73 views · 15 applications · 1d
Strong junior Full Stack developer(React.js, Node.js)
Full Remote · Ukraine · 2 years of experience · B2 - Upper IntermediateRequirements: -2 years of industry work experience. -Full-stack experience designing and building scalable applications from end to end. -Excellent JavaScript skills and strong proficiency in React/Typescript. -Familiarity with the MERN stack (MongoDB,...Requirements:
-2 years of industry work experience.
-Full-stack experience designing and building scalable applications from end to end.
-Excellent JavaScript skills and strong proficiency in React/Typescript.
-Familiarity with the MERN stack (MongoDB, Express.JS, React.JS and Node.JS).
-1,5 years experience with React, Redux, GraphQL, NodeJs and ExpressJs.
-Familiarity building back-end API s using NodeJs and ExpressJs.
-Experience using RESTful APIs and basic authentication mechanisms.
-Ability to showcase past work via live web pages and Github/Gitlab/Bitbucket.
-Upper-Intermediate English proficiency, with the ability to communicate technical issues and discuss project requirements effectively;
Working conditions:
-Competitive salary;
-Рaid leave and sick days;
-Paid gym membership and/or other facilities.
Responsibilities:
-Develop projects from scratch or existing ones;
-Grow and develop with the team;
-Improve your English;
-Enjoy with us on team buildings!
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· 5 views · 0 applications · 2d
Mechanical Design Engineer
Hybrid Remote · Bulgaria, Ukraine (Kyiv, Odesa) · Product · 2 years of experience · B1 - IntermediateATN corporation, the US industry Leader in the Intelligent Sports and Profesional Optics with Headquarters in Miami, FL is currently looking for an experienced Mechanical Design Engineer to join our international team. Main responsibilities: ...ATN corporation, the US industry Leader in the Intelligent Sports and Profesional Optics with Headquarters in Miami, FL is currently looking for an experienced Mechanical Design Engineer to join our international team.
Main responsibilities:
Mechanical design of industrial products, device housing, precise mechanisms and units.
Main requirements:
Mechanical Engineering Degree or relevant;
Experience with Design and Development of complex electromechanical products;
Clear understanding of the specifics of mass production;
Experience with Geometric Dimensioning & Tolerance for plastic parts;
Knowledge of technological aspects of injection molding, CNC-machining;
Strong experience using CAD software: SolidWorks;
Technical English language skills.
We offer:
Work in well-organized team of professionals
Interesting and challenging tasks, opportunities for self-realization and career growth
Paid vacation / sick leave
Health Insurance
Comfortable working conditions, office in the city center in Odesa
Flexible working hours
Free consultations with corporate lawyer on any legal matter
Team buildings, snacks and fruits in the office in Odesa
Relocation bonus to Odesa or Sofia (Bulgaria)
If you are a good fit for this position, please send your CV in English along with your salary requirements.
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· 31 views · 4 applications · 23d
Database Developer (PostgreSQL)
EU · Product · 5 years of experience · B1 - IntermediateAbout us: ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its...About us:
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
Requirements:
- 5+ years of PostgreSQL, Pg/SQL development experience.
- Oracle SQL, PL/SQLL development experience will be a big plus.
- Shredding, changing and understanding older code without the need to know everything about a business process is imperative.
- Query performance analyzing and tuning.
- Experience with high loaded OLTP systems.
- Experience with very large databases.
- Experience with design, development, and maintenance of reporting and data warehouse databases a plus.
- Experience with migrating schemas and data from Oracle to other RDBMS a plus.
- Basic DB administration experience.
- Familiarity with database design, documentation and coding.
- Familiarity with programming languages API.
- Problem solving skills and ability to think algorithmically.
- Experience with Amazon Redshift, RDS, Aurora is a plus.
General skills:
- English (reading/writing/speaking) — min Intermediate level.
- Experience in working with people.
- Quick understanding and learning abilities.
- Ability to work on several tasks in parallel.
Responsibilities:- Responsible for designing, coding, and implementing software solutions using modern techniques and programming SQL language.
- Provides high-level database development assistance in creating specific applications for businesses.
- Provides general support on information technology to design, develop, execute, and maintain the database application systems, applying several RDBMS.
- Ensures research and innovation at all levels of the software development process.
May participate in multiple projects simultaneously as a senior development team member. - Works harmoniously in a cross-functional team comprising managers, supervisors, business analysts, systems personnel, network staff, and other developers in ensuring the delivery of software solutions as planned, within set budget, and timely.
- Acts as a coach or mentor to junior software developers.
- Provides excellent customer service by responding to and assisting with help desk calls to resolving issues, including system outages.
Company offers:
- Long-term employment.
- Flexible timetable.
- Comfortable working conditions.
- Paid vacation and sick leaves.
- English lessons, gym.
- Competitive salary level.
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· 134 views · 43 applications · 8d
PM / QA to $1200
Full Remote · Ukraine · Product · 1 year of experience · B2 - Upper IntermediateWe are looking for PM/QA for a long time cooperation to build outstanding products for our clients and for ourself. It is perfect position to QA that wants to switch into Project Management or for PM that loves building processes and is feels fine about...We are looking for PM/QA for a long time cooperation to build outstanding products for our clients and for ourself. It is perfect position to QA that wants to switch into Project Management or for PM that loves building processes and is feels fine about testing what the team had developed. Mostly, it is PM position with some manual QA responsibilities
Key tasks:
- Setting up project management and quality assurance processes
- Organizing and managing project boards (we use Notion)
- Documenting tasks
- Leading and directing software development teams to deliver projects within the constraints of scope, schedule, and quality
- Testing the system before the releases (web, ios, android)
- Leading stand-up daily meetings with the team
- Estimating development efforts with the team
- Writing user instructions for clients
Requirements:
- 1+ year of commercial experience managing software development projects and 1+ year of commercial experience in manual QA
- Understanding of web-application development (frontend, backend, client-server architecture, etc.)
- Upper-intermediate level of English (sometimes you will need to show demo to client)
- Experience with Agile methodology (Scrum, Kanban and hybrids)
- Strong verbal and written communication skills
Personal profile:
We are looking for a candidate, who will be able to become COO at some point of time, so process-focused, result-oriented, self-motivated, self-organized, and responsible person with strong will to always learn - this is ideal personal profile for this position.
We offer:
- 100% remote job
- Paid sick leave and holidays
- Flexible working hours
- Accounting assistance (if needed)
Hiring process:
It is super easy. Just one call after being selected out of all the candidates. No test challenges.
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· 56 views · 19 applications · 14d
Middle Full Stack Developer (layout + PHP)
Full Remote · Ukraine · 2 years of experience · B1 - IntermediateRequirements: • Experience with JavaScript Good HTML & CSS knowledge Experience with PHP 2+ year Experience with Laravel framework Experience with one of databases (MySQL, MongoDB, etc.) Understanding of package management (composer, npm, yarn,...Requirements:
• Experience with JavaScript
- Good HTML & CSS knowledge
- Experience with PHP 2+ year
- Experience with Laravel framework
- Experience with one of databases (MySQL, MongoDB, etc.)
- Understanding of package management (composer, npm, yarn, etc.)
- Understanding of OOP and MVC
- English — Intermediate (write)
Will be plus:
• Experience tools (ES2015+, PHP8+, SASS, TypeScript, Babel, Webpack, etc.)
- VCS (Git, SVN, etc.)
We offer:
• Stable and competitive compensation with regular results-based review
- Opportunities for career growth and raising professional skills
- Dynamic environment with low level of bureaucracy
- Innovative projects with advanced technologies
- Flexible work schedules
- Your bookkeeping will be maintained by a professional accountant
- Compensation external English language trainings
Responsibilities:
• Develop new applications, features, services, and APIs using Laravel / HTML & CSS
- Keep up-to-date with new technologies, trends and best practices in web development
- Collaborate with team members to ensure the efficiency of internal processes
- Participate in technical discussions and code reviews, listen to arguments, and apply critical thinking
- Focus on quality and simplicity
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· 73 views · 1 application · 14d
Trainee/Junior Automation QA
Office Work · Ukraine (Lviv) · B1 - IntermediateInforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting...Inforce is a Software Development Company that provides a full range of top-quality IT services. Our mission is to develop first-class applications and Websites to provide our clients with the best solutions for maximizing their profits and converting their ideas into reality.
Required skills:
- Good knowledge/basic of Playwright with JavaScript/TypeScript for test automation.
- Good knowledge/experience with BDD frameworks, particularly Cucumber.
- Knowledge of HTML, CSS, JavaScript, Web Services, API (REST) testing
- Experience with JS front-end automation frameworks like Cypress, Selenium, Playwright, etc.
- Experience with Git or other CVS
- Understanding of client-server architecture (API)
- Experience with API testing tools: Postman, Swagger, Fiddler, etc.
- Experience with SQL and JSON
Responsibilities:
- Create and maintain test documentation.
- Prepare and create automation scripts
- Be responsible for full testing life cycle processes
- Analysing and reporting test results
We offer:
- Competitive salary
- Interesting and challenging projects
- Future career growth opportunities
- Paid sick leave and working day vacation
- Friendly team of professionals
- Delicious coffee biscuits and tea for your good mood
- The company covers 50% of the cost of courses you need
- Exciting team-building activities and corporate parties
- Office in the city center
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· 55 views · 18 applications · 30d
Lead Generation Manager
Full Remote · Worldwide · 0.5 years of experience · B2 - Upper IntermediateThe company is on the way to reaching bigger goals and extending the pool of clients, therefore we are expanding our Sales Crew. What we expect from you: — Excellent written English (Upper-Intermediate and higher); — Strong written communication...The company is on the way to reaching bigger goals and extending the pool of clients, therefore we are expanding our Sales Crew.
What we expect from you:
— Excellent written English (Upper-Intermediate and higher);
— Strong written communication skills;
— To be detail-oriented and have a strong sense of responsibility;
— Eagerness and capability to always stay in touch with clients and upper management;
— Efficient time-management skills and agility to manage multiple tasks in a fast-paced environment.
Will be an advantage:
— Experience in Sales processes;
— Tech savviness and a general understanding of the IT field;
— Experience in direct communication with foreign clients.
Responsibilities:
— Generate qualified leads;
— This position is fully remote and requires being online after regular working hours and on weekends.
— Work through & upgrade the company sales pipeline along with the Sales Team;
— Run initial negotiations with leads, identifying their needs and providing excellent communication;
— Collect statistical data and contacts for sales team expertise improvement and future endeavors.
What we guarantee from our side:
— Specific technical education and IT business models guidance run by our Sales Lead;
— Work with clients from all over the world. Gain experience in running negotiations, mailing in English;
— Competitive salary pegged to the USD;
— Opportunity to grow to Sales Manager;
— Flexible working hours;
— 15-days vacation leave annually;
— English classes compensation;
— Working in a friendly environment.
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· 51 views · 5 applications · 20d
Junior recruiter
Ukraine · 0.5 years of experience · B2 - Upper IntermediateWe are a company focused on providing IT offshore outsourcing & outstaffing services, digital products & services development and support. We provide high quality Client tailored management and technological services in the IT industry and outsourcing....We are a company focused on providing IT offshore outsourcing & outstaffing services, digital products & services development and support.
We provide high quality Client tailored management and technological services in the IT industry and outsourcing. Our services are aimed to solve our Client’s business goals.
Our approach is to be a valuable partner in the development of Client’s business.
Our Value Proposal — we provide business solutions which solve business problems.
Now we are looking for a person with a passion for talent acquisition. You’re creative, goal-oriented and always follow through on projects in a timely manner, from beginning to end.
In this role, you’ll own the full-cycle technical talent acquisition function, and serve as a primary stakeholder to build best-in-class, diverse teams.
You’d be a good fit if:
You have excellent communication and interpersonal skills;
You are a high-energy individual with a strong track record of managing the full-cycle recruiting process;
You flourish in fast-paced environments, identifying your own opportunities for success and iterating tightly on feedback;
Your English level is at least intermediate.
Experience with LATAM, Europe, Asia, CIS recruiting will be a plus
Responsibilities
Build successful hiring pipelines for different technical/ non-technical positions;
Compose job descriptions, establish a referral network;
Devise a talent strategy that aligns with our overarching business needs and reaches top, diverse talent across functions;
Conduct pre-screen and HR interviews;
Provide analytical reports to the team lead;
Drives & maintains a high standard of brand representation as it relates to recruitment events and our hiring processes.
We offer
An open, transparent and fun work culture
Health insurance
English lessons
Career and professional growth
Long-term employment with 20 working days paid vacation and other social benefits
Modern and comfortable office facilities
Possibility to work from home
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· 69 views · 3 applications · 29d
RNG Technical Support Engineer (L2)
Full Remote · Bulgaria, Latvia, Malta, Poland, Romania · Product · 1 year of experience · B1 - IntermediateAbout us: ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its...About us:
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
The Role:
As an RNG Technical Support Engineer (L2) at ARRISE, your primary responsibility is to provide exceptional customer service and technical assistance to Operators and Account Managers. You will troubleshoot and resolve technical issues related to product bugs, reports, and game issues, aiming to ensure customer satisfaction and minimize downtime through effective solutions.
Reporting to the Support Shift Lead during your shift and the Support Team Lead directly, you will play a crucial role in maintaining the operational efficiency of our services.
Primary Responsibilities:
- Customer Support: Respond promptly and professionally to customer inquiries and support requests.
- Issue Resolution: Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.
- Guidance: Provide step-by-step instructions to customers for resolving technical problems.
- Collaboration: Work with cross-functional teams, such as developers or product managers, to escalate and resolve complex issues.
- Documentation: Document and track customer interactions, issues, resolutions, and follow-up actions using ticketing systems or CRM software.
- Research: Conduct research to provide accurate and up-to-date solutions to customers.
- Knowledge Update: Stay current with trends, technologies, and updates related to supported products or services.
- Product Testing: Assist in product testing, bug tracking, and provide feedback to the development team.
- Peer Support: Help peers with day-to-day tasks and professional development by sharing knowledge.
- Additional Duties: Perform other duties as delegated by the Support Manager, Head of Support, or the Employer.
Proficiency Requirements:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Experience: Proven experience in technical support, customer service, or a related role.
- Skills: Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals.
- Tools: Proficiency in using ticketing systems, CRM software, and other support tools.
- Technical Knowledge: Familiarity with hardware, software, operating systems, and networking concepts. Basic programming or scripting knowledge is a plus.
- Work Style: Ability to work independently and as part of a team in a fast-paced environment. Strong time management and organizational skills.
Hard Skills:
- Monitoring Skills: Familiarity with tools like Grafana, Kibana, Zabbix, Prometheus, and Icinga. Understanding of KPIs, metrics, and log analysis tools such as ELK, Graylog, or Splunk. Basic knowledge of incident management processes and tools like ITIL, Jira, or ServiceNow.
- Database Skills: Proficiency in RDBMS like Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Strong SQL skills and familiarity with NoSQL databases. Basic knowledge of database security, governance, and compliance.
- API Skills: Understanding of API design principles, security practices, and testing tools like Postman.
- Network Skills: Knowledge of network topologies, protocols, and components. Proficiency in configuring network devices and resolving network issues. Understanding of network security principles and practices.
We Offer:
- International Team: Join a successful international team focused on excellence in product development.
- Flexible Work: Opportunity to work in the office or remotely.
- Compensation: High-level compensation with regular performance-based reviews.
- Benefits: Paid vacation and sick leaves, individual health insurance coverage, gym membership, and a referral program for employees.
If you're passionate about technical support and eager to contribute to a dynamic team, we encourage you to apply. We look forward to finding the right candidate to join our innovative and driven team!
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· 2 views · 0 applications · 42m
Content and Design Marketer
Full Remote · Countries of Europe or Ukraine · 1 year of experience · C1 - AdvancedThe family-style company is looking for a talented Content and Design Marketer to join our team. If you are looking for an awesome team, send us your CV! To become a part of the UKAD team, make sure you are familiar with these technical skills: Figma,...The family-style company is looking for a talented Content and Design Marketer to join our team. If you are looking for an awesome team, send us your CV!
To become a part of the UKAD team, make sure you are familiar with these technical skills: Figma, Photoshop, SEO knowledge is required, Google Analytics, Search Console.
And a few more points to match:
- Strong conversational English proficiency is desired
- Strong communication skills
- Good organizational skills, meaning the ability to take a task from start to finish and move on to the next one
It will be a plus:
- Experience with content strategy
- Experience in design
- Experience in link building
Your typical tasks list:
- Write articles for the website, describe completed projects, and prepare testimonials for clients.
- Ability to design a website block, create a short video, craft a visually appealing congratulatory letter, or prepare a presentation.
- Recording video for portfolio.
What we offer
- A really promising long-lasting project (you will be proud of yourself)
- Sane and polite, but effective management
- The best corporate culture (according to our teammates’ opinions)
- Competitive salary and other stuff
- Remote work, full time
- We are also ready to invest in your training.
Some facts about UKAD to help you make a decision:
During 2022-2025, we only increased cooperation with our foreign partners
UKAD combines benefits of family-sized companies, like no bureaucracy, easy access to the executives, with sustainable growth and vast opportunities
Our company is strong enough to be not just a vendor but a tech partner. We can afford to choose customers that respect developers.
UKAD is one of the leading employers in Kharkiv, according to DOU.
Aren’t we the company you’re looking for?
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