Jobs at Djinni

About ListAlpha

ListAlpha is a next-generation CRM platform built specifically for private equity and M&A professionals. We’re growing quickly ($1.0M ARR; +70% yoy growth) and need a capable, pragmatic finance leader to take ownership of our financial operations and help steer the ship as we scale.

The Role

We’re looking for a Finance Manager to lead our finance function, ensuring smooth operations today while building the systems and models we’ll need for tomorrow. You’ll work directly with the founder and help unblock critical parts of the business by taking on core financial and operational work.

This is a hands-on role ideal for someone who’s excited to roll up their sleeves, bring clarity to the numbers, and play a strategic role in shaping the future of a high-growth SaaS business.

What You’ll Do

Finance Operations

• Own monthly invoicing: track usage, generate invoices, and chase payments
• Prepare and submit VAT filings
• Maintain deferred revenue schedules and ensure compliance with SaaS revenue recognition
• Oversee Xero accounting and deliver accurate, timely monthly reports
• Maintain and update our rolling cash flow & liquidity model

Strategic Finance & Growth

• Build and maintain our financial model, forecasts, and scenario plans
• Support investor reporting and fundraising planning
• Provide budget oversight and performance analysis by department
• Partner with the CEO and team leads on financial strategy and operational decisions

Operational 

• Handle insurance, VAT registrations, payroll compliance, and employee tax queries across jurisdictions
• Support legal, compliance, and international expansion projects
• Step into a light-touch Operations role where needed to keep the wheels turning

Who You Are

• You’ve been a startup Finance Manager, FP&A Lead, Accountant, Controller, or similar in a B2B SaaS or tech environment
• Strong grasp of SaaS financial metrics, incl. revenue recognition and cash management
• You’re pragmatic, action-oriented, and enjoy working across high-level strategy and low-level detail
• Comfortable with ambiguity and willing to build things from scratch
• Bonus if you’ve worked with Xero, Stripe, or usage-based billing systems

Details

• Location: Remote (UK or EU timezone preferred)
• Compensation: Competitive + equity package

What You’ll Do:

— Identify and develop smart, creative opportunities to help us grow - through partnerships, collaborations, and ecosystem initiatives.
— Build and maintain strong relationships with other projects, communities, and key industry players.
— Lead the strategy and execution for how we roll out new features, product launches, and market entries.
— Work closely with product and compliance teams to align on messaging and strategy.
— Stay deeply informed on crypto and Web3 trends to spot new opportunities and keep us ahead of the curve.
— Collaborate directly with the project’s founder - advice and help turn vision into actionable growth strategies.

Who We’re Looking For:

Experience & Knowledge

— 4+ years in business development, partnerships, strategy, or similar roles.
— Comfortable navigating the basics of crypto and Web3, and eager to deepen that knowledge.
— You know how to move between tech conversations and community vibes without missing a beat.

Soft Skills & Mindset

— Clear communicator and natural connector - you build trust fast and get people on board.
— Proactive and self-directed - you take ownership and follow through.
— Curious and adaptable - you’re always looking for smarter ways to move forward.
— Team-minded - you thrive in cross-functional teams and enjoy pulling people together.
 

Location: Kyiv, UA
 

About the role: 

As Network Security Administrator, you will be responsible for developing and managing security measures, handling security incidents across all Auditdata locations. Your duties will include managing corporate firewalls, VPNs, and other security and infrastructure-related tasks. 

What will you do: 

• Microsoft Sentinel management 
• Internal security improvements 
• Working with Cisco Meraki and other network appliances 
• Working with on-premises AD and Entra ID (GPO, SSO, other integration and authentication-related tasks) 
• Corporate certificates maintenance (monitor, renew, etc) 
• Working with Zabbix monitoring 
• Updating and creating documentation  
• Take part in project planning and design for new IT systems 
• Take part in preparing for ISO27001 audits 

Technical skills and expertise:

• 3+ years experience in system/networking security administration positions or similar 
• Hands-on experience with Microsoft Intune, Entra ID, Microsoft Active Directory 
• Understanding of Microsoft 365 (Exchange Online, SharePoint, Teams, security policies) 
• Experience with Zabbix (setup, monitoring, alert configuration) 
• Good networking skills 
• Basic knowledge of Ubuntu Linux 
• Experience with PowerShell, Power Automate, etc 
• Upper-intermediate spoken and written English

Key Traits: 

• Ablility to find solutions to complex issues
• Result oriented and “can do” attitude 
• Able to work independently and as part of a team 

What’s in it for you:

• Long-term, secure engagement in the stable product development company
• High business standards environment
• Great company values and ethics
• Flexibility and flat management structure
• Learning opportunities and professional development (incl. related certifications, paid trainings & courses)
• Hybrid work model

Job Summary
 

As a Product UI/UX Designer, you will be responsible for the end-to-end design of our Skin Gambling and Casino Platform and creating features from scratch. You will leverage your exceptional UX and UI skills to create designs that are both user-friendly and aligned with our business objectives. Your role will involve close collaboration with stakeholders, the marketing team, the engineering team, the Head of Design, and the Chief Product Officer to ensure our product meets the highest quality and performance standards.
 

Required Qualifications

• 3+ years of experience in product and UI/UX design, with full-cycle involvement in digital product development.
• Proven experience in iGaming/Gambling domain, with an understanding of its unique challenges and user expectations.
• Strong portfolio of projects, showcasing your design skills with an emphasis on intuitive user flows, visual storytelling, and complex features. 
• Advanced proficiency in Figma and Figma Plugins, including interactive components and smart animate prototyping; prototyping tools, and other industry-standard design software.
• Experience in building and maintaining scalable and consistent design systems.
• Skilled in rapid prototyping - developing MVPs under tight time constraints.
• Experience with A/B testing (split and multivariate) and validating design hypotheses.
• Working with UX metrics: CSAT, CES, NPS, Time on Task, Error Rate, System Usability Scale (SUS).
• Fluency in Ukrainian or Russian and proficiency in English for technical collaboration in a remote/global team setting.
• Ability to work within the CET/EET time zone.

Your Advantage: 

• Experience with Skin/NFT Gambling or Online Casinos.
• Experience in designing online casino mini-games (originals) from scratch.
• Animation and illustration design skills. 
• Previous experience working in a start-up environment with rapid iteration cycles.

Key Responsibilities

Core Design & Execution:

• Own End-to-End Design: Lead the full design lifecycle (research, ideation, wireframing, prototyping, testing, visual design, implementation support) for features on the Skin Gambling and Casino Platform, from concept to launch and iteration.
• Create Features from Scratch: Conceptualize, design, and validate innovative new features that meet user needs and business objectives within the iGaming context.
• Develop Intuitive User Flows: Design seamless, efficient, and engaging user journeys for complex gambling mechanics (e.g., betting processes, wallet management, game discovery, promotions).
• Produce High-Fidelity UI: Craft visually compelling, on-brand, and user-friendly interfaces using advanced Figma capabilities (components, variants, auto-layout, interactive prototypes with Smart Animate).
• Rapid Prototyping & MVP Delivery: Quickly develop interactive prototypes and Minimum Viable Products (MVPs) under tight deadlines to validate concepts and facilitate fast iteration.

Strategy & User Understanding:

• Align Design with Business Goals: Ensure all design solutions directly support core business objectives, KPIs, and the unique commercial drivers of the Skin Gambling/Casino platform.
• Utilize UX Metrics: Define, track, and analyze key UX metrics (CSAT, CES, NPS, Time on Task, Error Rate, SUS) to measure design effectiveness and identify areas for improvement.
• Conduct User Research & Testing: Plan and execute appropriate user research (where feasible within constraints) and usability testing to validate designs and gather insights specific to the gambling audience.

Design Systems & Scalability:

• Build & Maintain Design Systems: Develop, document, govern, and evolve a scalable, consistent, and accessible design system for the platform, ensuring efficiency and coherence across all products.
• Ensure UI Consistency: Champion and enforce design system usage and visual consistency across all features and platforms.
• Document Design Specifications: Create clear and detailed design specifications, assets, and guidelines for seamless handoff to the engineering team.

Validation & Optimization:

• Design & Analyze A/B Tests: Create distinct design variations, collaborate on hypothesis development, and analyze results of A/B (split) and multivariate tests to optimize user experience and business outcomes.
• Validate Design Hypotheses: Use data from tests, analytics, and user feedback to validate or refute design assumptions and guide iterative improvements.

Collaboration & Communication:

• Collaborate Cross-Functionally: Work closely with Product Managers (including CPO), Engineers, Marketing, Stakeholders, and the Head of Design to define requirements, align vision, and ensure feasibility and quality of implementation.
• Present & Justify Design Solutions: Articulate design rationale, process, and decisions to stakeholders and team members, backed by research, data, and best practices.

Facilitate Design Workshops: Lead collaborative sessions (e.g., design sprints, brainstorming) to solve complex problems and align the team.

We're looking for an Affiliate Program Finance Manager to help us ensure financial transparency, accurate calculations, and timely partner payouts.

Key Responsibilities:

• Manage and monitor financial data in partner platforms (e.g., Affilka, ReferOn).
• Prepare detailed reports for partners on commission calculations and payments.
• Ensure timely formation of payment lists based on individual agreements, KPIs, and hold periods.
• Review and approve partner invoices for accuracy and compliance.
• Plan and manage weekly/monthly budgets for partner payments.
• Forecast partner commission expenses and track actuals vs. forecasts.
• Control budget deviations, including overspending or underperformance.
• Collaborate with affiliate managers on financial matters and payment coordination.
• Coordinate with the performance control department to approve payouts.
• Cooperate with the traffic control team to evaluate ROI by partner, GEO, offer, and model.
• Detect and analyze financial inefficiencies or anomalies in performance indicators.
   

Key Skills and Requirements:

• Excellent understanding of affiliate models: CPA, RevShare, Hybrid.
• Experience working with affiliate platforms (Affilka, ReferOn, or similar).
• Proficiency in handling large datasets, Excel, and BI tools (e.g., Tableau).
• Knowledge of the gambling industry fundamentals and understanding of key KPIs: FTD, NGR, GGR, ROI.
• Strong attention to detail and a high level of responsibility (any payout error can harm the brand’s reputation and lead to financial losses).
• English language proficiency at a minimum of B1 level.

Benefits

💸 Flexible payment options: choose the method that works best for you.

🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.

🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.

📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.

🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.

🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

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Company and Project Description

A New Zealand startup that has successfully completed several investment rounds over the past few years is developing a mobile travel app (Android / iOS). The app acts as a smart travel companion, seamlessly integrating itinerary management, personalised recommendations from local travel experts, and direct communication with tourism operators.

Responsibilities

• Build and maintain integrations with various Property Management Systems (PMS) such as Hostaway, Guesty, MEWS, and others.
• Develop a robust and scalable integration framework using a microservices architecture to ensure reliability and security.
• Overhaul the dashboard to support new integrations.
• Write tests and set up logging and monitoring systems.
• Document technical processes and data in Notion.
• Actively participate in team meetings, provide progress updates, and discuss future dev plans.

Requirements

• Strong experience working with external APIs (REST, JSON, GraphQL, etc.) in app development.
• Domain knowledge and experience in the travel & hospitality industry.
• 5+ years of hands-on experience with JavaScript / TypeScript, with a focus on Node.js and Next.js
• Experience with Firebase and modern cloud platforms.

English Level

• Advanced (B2-C1)

Work Schedule & Timezone

• Flexible (8 hours/day), with a required overlap of at least 2 hours with New Zealand business hours.

Location: Remote / українець (неважливо де)

Employment Type:  part-time

Requirements:

• PHP: 2+ years of experience working with PHP.
• Shopware: At least 1.5 years of experience in developing and maintaining projects on the Shopware platform: proven experience and portfolio with personal projects
• Symfony: Strong knowledge and hands-on experience with the Symfony framework for building robust and efficient backend solutions.
• Vue.js: Experience working with Vue.js to create dynamic and user-friendly frontend interfaces.

Responsibilities:

• Develop and maintain e-commerce solutions on the Shopware platform, integrating new modules and features.
• Optimize existing code and architecture to ensure high performance and project stability.
• Collaborate with other developers, designers, and teams to achieve optimal results.
• Implement new technologies and tools to improve the development process.

Will be a plus:

• Experience with other frameworks and technologies, such as React or Angular.
• Knowledge of SQL and experience working with databases (MySQL, PostgreSQL).

Job Summary:

The VoIP Engineer is responsible for the design, implementation, maintenance, and support of Voice over IP (VoIP) systems. This role ensures high availability and quality of voice services across the organization by managing VoIP infrastructure, troubleshooting issues, and optimizing performance.

Key Responsibilities:

• System Design & Implementation:
  • Design and deploy VoIP solutions including SIP trunking, call routing, and unified communications platforms.

  • Configure and maintain VoIP hardware and software such as IP phones, PBXs(3CX), SBCs, and gateways

     

• Operations & Maintenance:
  • Monitor VoIP systems for performance, availability, and security.
  • Perform regular updates, patches, and backups of VoIP infrastructure.

  • Troubleshoot and resolve Tier 1+/Tier 2 issues related to VoIP, SIP, and network connectivity

     

• Collaboration & Documentation:
  • Work closely with network and systems engineers to ensure seamless integration of voice and data services.
  • Document configurations, procedures, and troubleshooting guides.

  • Provide technical support and training to end-users and IT staff.

     

• Security & Compliance:
  • Implement security measures to protect VoIP systems from unauthorized access and vulnerabilities.
  • Ensure compliance with industry standards and internal policies.

About Ramp

Ramp Network is building the future of digital value exchange. As a leading Web3 payments infrastructure company, we empower businesses and users to seamlessly bridge traditional finance and blockchain ecosystems. Our solutions enable instant crypto on/off-ramping, fiat payments, and treasury management for industry giants like MetaMask, Trust Wallet, and hundreds more. Join us to reshape how the world moves money in the decentralized economy.

The Role

As an Investment Specialist at Ramp, you’ll steward our treasury assets and strategic investments to maximize capital efficiency while ensuring security and compliance. You’ll pioneer yield-generating strategies in DeFi, evaluate token-based opportunities, and collaborate with finance/tech teams to build scalable cryptoasset management frameworks.

Key Responsibilities

• Portfolio Strategy: Design & execute investment tactics for crypto/fiat treasury assets (stablecoins, altcoins, fiat reserves).
• DeFi Innovation: Identify, assess, and implement yield opportunities across lending protocols, staking, liquidity provisioning, and restaking.
• Risk Management: Monitor market/regulatory shifts, conduct stress tests, and enforce risk limits.
• Tokenomics Analysis: Evaluate token investments, vesting schedules, and liquidity strategies for partner projects.
• Cross-functional Collaboration: Partner with Engineering (smart contract security), Finance (reporting), and Legal (compliance).
• Market Intelligence: Track DeFi trends, protocol upgrades, and regulatory developments to inform strategy.
  
  Requirements
• 3+ years in asset management, treasury, or venture investing, with 1+ years focused on crypto/DeFi.
• Technical Fluency: Hands-on experience with DeFi protocols (AAVE, Compound, Uniswap), multisig wallets (Safe), and blockchain analytics (Dune, Token Terminal).
• Analytical Rigor: Proficiency in modeling investment scenarios, APY calculations, and risk metrics.
• Web3 Passion: Deep understanding of blockchain ecosystems, token economics, and governance mechanisms.
• Adaptability: Thrive in fast-paced, iterative environments typical of crypto startups.
• Languages: English fluency (professional).
• Nice-to-Haves
• Experience managing >$10M portfolios.
• Knowledge of custody solutions (Fireblocks, Copper) or on-chain monitoring tools (Chainalysis).
• Programming/scripting skills (Python, R, Solidity).
  
  Why Ramp?
• Impact: Directly shape the financial backbone of a top-tier Web3 infrastructure provider.
• Frontier Exposure: Work with cutting-edge DeFi innovations and institutional-grade crypto finance.
• Ownership Culture: Flat hierarchy with autonomy to lead high-stakes initiatives.
• Compensation: Competitive salary + $RAMP token grants.
• Benefits: Remote-first flexibility, unlimited PTO, hardware stipend, learning budget, and team offsites.

We are a global product development company building scalable, long-lasting solutions in Fintech, Healthcare, E-commerce and SaaS. We turn complex challenges into stable, user-friendly and impactful products through long-term partnerships and a strong engineering culture.

We’re looking for a AI Engineer to join a data analytics project focused on developing machine learning solutions for image and document processing.

🔧 What you’ll be working on:

• Assist in building and fine-tuning ML models for tasks such as OCR, NLP, and computer vision
• Work with embeddings and language models (LLMs) for solving real-world data processing challenges
• Support the development of AI pipelines and tools used by the team

• Collaborate with data scientists and backend engineers in an Agile environment.

  ✅ What we’re looking for:

• 0.5+ years of hands-on experience or internships in ML/AI projects
• Basic knowledge of machine learning concepts and model evaluation
• Familiarity with Python and popular ML libraries (e.g., scikit-learn, PyTorch, TensorFlow)
• Interest or initial experience in working with LLMs, vector databases, or document/image processing

• Eagerness to learn and grow in a supportive team environment

  🌍 What we offer:

• Work on real-world AI/ML projects with guidance from experienced mentors
• Support for professional development: learning resources, workshops, and peer feedback
• Collaborative international teams with a strong engineering culture
• Culture built on quality, ownership, and trust

We are a web app developer and publisher team specializing in web applications across utility, productivity, and entertainment, with a strong focus on generative AI.

We are looking for a Creative Lead to oversee our performance-driven creative unit. 
This role is ideal for a results-oriented creative professional with a strong track record of delivering high-performing creatives and strong leadership skills. Working closely with performance marketing, you’ll turn insights into powerful creative concepts that win attention and drive results.


You will have the following tasks and challenges:

• Own and evolve creative strategy - develop and update a scalable creative strategy aligned with business goals
• Drive creative ideation - generate hypotheses, lead brainstorms, and maintain a high-output flow of performance-tested ideas
• Analyze performance and optimize - take ownership of metrics like PAM, ROAS, and CPA; ensure continuous testing and iteration
• Manage creative production pipeline - structure the creative unit, scale output, and optimize workflows from brief to delivery
• Team leadership and mentoring - grow, inspire, and coach a team of producers 
• Automate and innovate - implement AI-based tools and automation to speed up production cycles and decision-making.

What you need to join us:

• Proven performance track record as a Lead Creative Producer:
  ▸ 1+ year in a leadership role (on the creative team)
  ▸ Portfolio includes over 10 "winner" creatives with over 20% ROAS uplift
  ▸ Full ownership of strategy and final creative approval
• Strong production and people management skills:
  ▸ Manage a team of 3+ Creative Producers
  ▸ Deliver 50+ unique creatives weekly with a win rate of at least 15%
  ▸ Set up and optimize full-cycle creative workflow
• Analytical mindset and budget ownership:
  ▸ Independently work with metrics: ROAS, CPA, IPM, CTR
  ▸ Tools: Tableau / Looker or similar
  ▸ Scaled “winner” creatives ×3 on $100K+ monthly ad spend
  ▸ Implemented AI/process automation, cutting time-to-market by ≥20%
• Proficiency in English - B2 or higher.

Nice to have:

• Experience with subscription or e-commerce verticals, LTV-oriented thinking
• Hands-on experience with AI creative tools such as Runway, Sora, Midjourney, and Stable Diffusion
• Strong copywriting skills in English (hooks, headlines, CTAs for multiple audiences).

We offer:

• Exciting challenges and growth prospects together with an international company
• High decision-making speed and diverse projects
• Ownership of business-critical performance metrics driven by creative output
• Flexibility in approaches, no processes for the sake of processes
• Effective and friendly communication at any level
• Highly competitive compensation package that recognizes your expertise and experience level, Performance Review practice to exchange feedback and discuss terms of cooperation
• Flexible schedule, opportunity to work in a stylish and comfortable office or remotely
• Respect for work-life balance (holidays, sick days - of course)
• Bright corporate events and gifts for employees
• Additional medical insurance
• Compensation for specialized training and conference attendance
• Restaurant lunches at the company's expense for those working in the office, endless supplies of delicious food all year round.

Looking for your next big creative challenge? 
Step into a role where your vision, ideas, and decisions shape performance and scale. 
Join us - and let’s turn bold thinking into real business impact!

About FreySoft:

FreySoft is a team of IT professionals passionate about delivering meaningful digital transformations. We foster a culture of ownership, flexibility, and initiative, ensuring that every team member has the opportunity to grow, contribute, and thrive. At FreySoft, people are our most valuable asset, and we empower them to make a real impact.

We are currently looking for a proactive and motivated Talent Sourcer to support the company’s growth and strengthen our recruitment efforts. We are open to both full-time and project-based collaboration – let’s find the best format together!

What We’re Looking For:

✔️ 1+ year of experience as a Researcher / Sourcer / Recruiter. 

✔️ Hands-on experience with sourcing techniques (X-Ray / Boolean). 

✔️ Knowledge of relevant job boards, platforms, social media, and other online channels.

✔️ Creative approach in searching, initiative and independence.

✔️ Strong ownership mentality and a results-oriented approach.

✔️ Excellent communication skills.

✔ ️Fluent-enough to communicate with candidate English (Upper-Intermediate+).

✔️ Proficiency with Jira, Slack, Google Workspace.

Nice-to-Have:

➕ Academic background in Business, Psychology, or Computer Science.

➕ Polish language skills would be a huge plus.

What You’ll Do:

✔️ Manage sourcing and pre-screening for international IT roles.

✔️ Partner with the HR-team to support both tech and non-tech hiring.

✔️ Actively search for qualified candidates through multiple channels.

✔️ Communicate with candidates during the initial stages of the recruitment process.
✔️ Maintain and grow our candidate database. 
✔️ Track and analyze the effectiveness of sourcing strategies and campaigns. 

Why Join FreySoft?

🌍 International team within the EU time zone, flexible schedules.

🚀 Work on innovative projects in high - demand industries (FinTech, SaaS).

💰 Competitive compensation based on experience and skills.

🎯 Growth-focused culture – grow into leadership, own features, or mentor juniors.
🤝 Collaborate with a strong, experienced team - from engineers and architects to the C-level. 

At FreySoft, your success is directly recognized and rewarded. If you’re passionate about driving delivery, building strong teams, and achieving outstanding results – join us and grow with FreySoft! 🚀

We are a web app developer and publisher team specializing in web applications across utility, productivity, and entertainment, with a strong focus on generative AI.

We are going to set more and more ambitious goals, so we are looking for a Creative Producer.

Our future colleague will play a crucial role in driving the creative vision and strategy for our generative AI technology products. You will collaborate closely with cross-functional teams to develop and implement innovative marketing campaigns that resonate with our target audience and drive user acquisition.

Key Responsibilities

• Set and execute social media and communication campaigns in alignment with product, research, and marketing strategies
• Write comprehensive briefs for motion/graphic designers and content creators
• Review and approve advertising creatives, providing edits and feedback as needed
• Adapt advertising creatives for different platforms and target audiences
• Analyze the effectiveness of advertising creatives and propose enhancements based on findings
• Conduct market and competitor analysis to identify trends and opportunities
• Research and implement new tools and approaches to optimize the creative process and drive results.
  
  Requirements
• Minimum of 2 years of experience in positions such as Creative Specialist, Digital Marketing Manager, or SMM with experience in targeted advertising
• Proficiency in English at the Upper Intermediate level or higher
• Strong analytical and creative skills demonstrated by past results
• Experience analyzing key metrics of marketing campaigns
• Research skills and ability to write technical tasks for designers

• Copywriting skills and experience working with international markets are advantageous.
   

  Nice to have

• Experience in video and UGC content creation
• Familiarity with web and app marketing
• B2C niche market experience.
  
  We offer 
  - A supportive atmosphere - we’re all for creativity and providing opportunities for self-fulfillment
  - Reimbursement of professional courses and trainings
  - Working on inspiring products in a team of supportive professionals
  - In-office, and hybrid/remote work opportunities
  - Flexible working hours
  - Professional equipment and access to the necessary programs
  - Paid vacations, sick days, and other benefits
  - A competitive salary package based on your unique expertise, skillset, and impact on the product
  - A variety of corporate events and team-building activities.

ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

Powering up new possibilities of play through one single API, ARRISE offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

Driven by a persistence to craft immersive experiences and responsible thrills, ARRISE's global team consistently deliver best-in-class services with a dedication to create games that players love time and time again.

RNG Customer Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They analyze all incoming requests, perform basic troubleshooting, and provide solutions and responses to customers. The primary goal of the Customer Support Engineer is to ensure customer satisfaction. RNG Customer Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.

- Conduct analysis and analytics of the requested information.

- Report bugs, malfunctions, or any unpredictable behavior of the software.

- Provide step-by-step guidance and instructions to customers to resolve problems.

- Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

- Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree (or equivalent work experience).

- Proven experience in customer service or related roles.

- Strong problem-solving and analytical skills.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.

- Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledge bases.

- English level: Upper-Intermediate or higher.

- Ukrainian proficiency

Company offers:

- Fully remote work or work in a friendly team in a modern office.

- Unlimited coffee, snacks, and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

About ARRISE

ARRISE is one of the fastest growing platform providers. Our passion for premium product is unrivalled and we strive to create only the most engaging and evocative best experiences.
ARRISE’s employs extensive expertise to ensure that each high-quality product developed in our studios represents our mantra of innovation and dedication.
We are continuously launching new and exhilarating projects. This comes from heavy investment into research, development and our people, providing you with all the support you need.

Your success is our success!

About us

We’re Exibeat – a small team of music lovers building a marketplace to explore, share, and connect around electronic dance music. DJs, producers, and labels are our focus. We’re getting ready to launch and need someone who can help us grow, connect with our community, and shape how we present ourselves to the world.

The role

We’re looking for someone who’s comfortable juggling content, community, and growth. You enjoy being creative, but also don’t mind digging into data or setting up workflows. In the morning, you might be chatting with a DJ, one hour later planning content, and then checking Amplitude to know what’s working in our analytics.

This isn’t a big company job – we move fast, test ideas, and learn as we go. The focus right now is on organic growth, so we’re looking for someone who knows how to make a big impact with limited resources, using guerrilla tactics and community-led strategies.

What you’ll do

• Plan and run small growth experiments, then track and share what’s working
• Lead our social content – plan, create, and post (mainly on Instagram)
• Build content calendars and campaign plans
• Reach out to potential users (mostly cold outreach via Instagram or email)
• Build and support the Exibeat community (DJs, producers, labels)
• Collaborate on user onboarding, artist comms, and customer support
• Help set up and manage support channels
• Track engagement and retention, and look for ways to improve
• Analyze data, build simple dashboards, and share insights with the team
• Key goals: channel growth, user acquisition, activation and retention.

Who you are

• A mix of content creator, community builder, copywriter and data thinker
• A hands-on person who likes fast-moving, creative environments, attentive to details
• Comfortable working independently and making calls
• Into electronic music and the culture around it
• Fluent in English and comfortable using it day to day
• Curious about marketing and always looking to learn more
• Willing to be a rockstar in B2C growth marketing

What you know (or can pick up quickly)

• Social media tools (Instagram, Meta Business Suite, etc.)
• Trello, Notion, Slack, Google Workspace
• Analytics tools like Amplitude (or similar)
• Basics of A/B testing and tracking funnels
• Bonus if you’ve worked at a startup or on a marketplace

Why work with us

• Join a small, dedicated team that cares deeply about music
• Help shape and grow a new music platform from the start
• Own your projects and have room to grow into a leading role
• Flexible structure, creative freedom, and support where needed
• We’re doing this for the love of the music, and we’d love to find someone who feels the same