Jobs at Djinni

As a VIP Customer Support Specialist, you will be responsible for managing and nurturing relationships with our high-value clients. Your goal will be to ensure a premium customer experience by providing personalized, efficient, and solution-driven support. You will work closely with internal teams to address client needs, resolve issues, and contribute to the growth of our VIP program.
Key Responsibilities

• Serve as the primary point of contact for VIP customers, offering personalized support via email, chat, and phone.
• Proactively manage and enhance the overall VIP experience by understanding customer preferences, behaviors, and needs.
• Resolve inquiries and issues in a timely and professional manner, ensuring high levels of satisfaction.
• Collaborate with cross-functional teams (Marketing, Product, Payments, etc.) to address client concerns and provide tailored solutions.
• Monitor and analyze VIP activity to identify opportunities for increased engagement and retention.
• Maintain up-to-date knowledge of company products, promotions, and industry trends.
• Assist in the organization and execution of exclusive events and promotions for VIP clients.
• Provide feedback to improve processes, products, and customer experience.

Qualifications

• Experience: Minimum 2+ years in customer support, account management, or a related role, preferably in the iGaming industry.
• Language Skills: Fluent in English (additional languages are a plus).
• Skills:
  • Strong communication and interpersonal abilities.
  • Problem-solving mindset with attention to detail.
  • Ability to work independently while contributing to a team environment.
  • Proficiency in CRM tools and support systems.

About the Position

We’re growing fast and looking for a Senior Backend Engineer to join our Engineering team and help build the infrastructure that powers our platform at scale.

This is a high-impact role where you’ll work alongside top-tier engineers, designing and building secure, high-performance systems in a fast-paced environment. If you enjoy solving complex technical challenges and want your work to have real impact — we’d love to meet you.

What We’re Looking For

• Bachelor’s degree in Computer Science or a related field
• 5+ years of experience in backend development
• Strong experience building scalable, production-grade systems
• Proficiency in Node.js
• Experience with SQL and NoSQL databases
• Familiarity with cloud platforms and microservices architecture
• Strong problem-solving skills and attention to detail
• Passion for writing clean, maintainable, and efficient code

Bonus Points For

• Experience in cybersecurity or building security-focused products
• Experience working in startup or high-growth environments
• Familiarity with DevSecOps / SDLC tools
• Experience with distributed systems and high-scale data processing

We are looking for a hands-on Project Manager  who can bridge business needs, user requirements, product strategy, and technical execution.

This role is ideal for someone who enjoys working in a fast-moving startup environment, can quickly understand complex systems and APIs, translate ideas into clear product specifications, and use modern AI tools to accelerate product discovery, prototyping, documentation, and delivery.

The ideal candidate is highly adaptable, technically curious, detail-oriented, and comfortable owning work end-to-end — from gathering requirements and analyzing systems to creating prototypes, supporting development, preparing user documentation, and enabling go-to-market adoption.

Key Responsibilities

1. Product Discovery & Requirements Gathering

• Work closely with customers, stakeholders, business teams, and internal users to understand business needs and pain points.
• Gather, analyze, and document business and functional requirements.
• Convert business requirements into clear, actionable product requirements for engineering and design teams.
• Identify gaps, dependencies, edge cases, assumptions, and potential risks.
• Facilitate requirement discussions and drive alignment between business and technical stakeholders.
• Continuously refine requirements based on feedback, changing priorities, and new information.

2. Product Specifications & Documentation

• Create detailed product specifications, functional specifications, user stories, acceptance criteria, workflows, and feature descriptions.
• Clearly define expected system behavior, business rules, validations, user journeys, and edge cases.
• Maintain accurate and up-to-date product documentation throughout the development lifecycle.
• Ensure requirements are sufficiently detailed for engineering teams to implement without ambiguity.

3. AI-Assisted Prototyping

• Create rapid product prototypes and proof-of-concepts using Claude and other AI-powered tools.
• Use AI tools to transform requirements and concepts into interactive prototypes, workflows, UI concepts, and functional demonstrations.
• Experiment with different AI tools to accelerate product discovery, analysis, documentation, and delivery.
• Continuously explore new AI capabilities and identify opportunities to improve product development processes.

4. System & Technical Analysis

• Perform system analysis to understand existing architecture, workflows, integrations, dependencies, and limitations.
• Analyze existing features and systems to identify improvement opportunities.
• Understand how new features will interact with existing functionality.
• Work closely with developers and technical teams to clarify implementation approaches and resolve functional ambiguities.
• Analyze data flows, business processes, system dependencies, and integration points.

5. API & Integration Analysis

• Review and analyze API documentation, including endpoints, request/response structures, authentication, parameters, error handling, and integration requirements.
• Understand how internal and third-party APIs can support product requirements.
• Identify API limitations, dependencies, and potential integration risks.
• Translate API capabilities into clear product and functional requirements.
• Support engineering teams by providing clear documentation and context around API-related requirements.

6. User Guides & Product Enablement

• Create clear and practical user guides, feature documentation, FAQs, release notes, and internal documentation.
• Translate complex product functionality into easy-to-understand instructions for end users and internal teams.
• Work with support, sales, customer success, and other teams to ensure they understand new functionality.
• Keep documentation aligned with product releases and feature changes.

7. Go-to-Market & Feature Adoption

• Support go-to-market activities for new features and product capabilities.
• Translate product functionality into clear customer-facing value propositions and use cases.
• Work with marketing, sales, customer success, and other teams to support feature launches.
• Help develop feature adoption strategies, onboarding materials, release communications, and enablement content.
• Gather post-launch feedback and identify opportunities to improve adoption and user experience.

8. Agile Product Delivery

• Work closely with engineering, design, QA, and business teams throughout the product lifecycle.
• Participate in sprint planning, refinement, demos, reviews, and other product development activities.
• Clarify requirements during development and help resolve questions quickly.
• Validate completed features against requirements and acceptance criteria.
• Continuously prioritize work based on business value, customer impact, technical dependencies, and company priorities.

Required Skills & Experience

• Experience in Product Management, Business Analysis, Product Analysis, or a similar role.
• Strong ability to gather, analyze, and document business and functional requirements.
• Excellent understanding of software products, web applications, workflows, and system behavior.
• Ability to create detailed product specifications and user stories.
• Strong analytical and problem-solving skills.
• Ability to understand and analyze APIs and technical documentation.
• Experience creating prototypes or proof-of-concepts using modern tools.
• Hands-on experience with AI tools such as Claude, ChatGPT, and other AI-assisted productivity/development tools.
• Strong written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong attention to detail without losing sight of the bigger product/business objective.

Startup Mindset

We are looking for someone who thrives in an environment where priorities can change quickly and roles are not rigidly defined.

You should be someone who:

• Adapts quickly to changing business and product requirements.
• Is comfortable working with ambiguity and figuring things out independently.
• Takes ownership rather than waiting for detailed instructions.
• Is willing to be hands-on across product, analysis, documentation, prototyping, and delivery.
• Learns new technologies and tools quickly.
• Is comfortable switching between strategic thinking and detailed execution.
• Can move quickly while maintaining a high standard of quality.
• Enjoys experimenting with AI and emerging technologies.
• Is proactive about identifying problems and proposing solutions.

• Can operate effectively in a dynamic, high-growth startup environment.

   

What Success Looks Like

In this role, you will be successful if you can take a business problem or product idea and independently move it toward execution by:

Understanding the problem → Gathering requirements → Analyzing the system → Defining the solution → Creating AI-assisted prototypes → Writing detailed specifications → Supporting development → Validating the feature → Creating user documentation → Supporting go-to-market → Driving feature adoption.

Ideal Candidate

The ideal candidate is a product thinker with strong business analysis capabilities and enough technical understanding to work comfortably with engineering teams.

You don't need to be a software developer, but you should be technically curious, comfortable reading API documentation and system flows, capable of understanding how software works, and willing to get hands-on with modern AI tools to accelerate your work.

If you enjoy turning ambiguous ideas into well-defined products and are excited about using AI to work faster and smarter, this role is for you.

Who are we looking for?
We are looking for an "independent" specialist, ready to join our team and immediately start working together on our projects.

Tasks?
Your tasks will be based on the skills and expectations listed below, using new approaches and technologies.

Why did the vacancy open?
We want to invite a new specialist to the company's staff due to the increase in the number of projects.

Additionally:
The company has the ability to provide employee reservations in accordance with the current legislation of Ukraine.

Skills:

• English level not lower than Upper-Intermediate B2 (effective written and oral communication);
• Understanding: the API testing process (using Postman, Swagger), the basics of testing theory with practical application. Experience with basic tools for testing both web and mobile applications;
• Understanding of the software development life cycle;
• Understanding of the testing life cycle;
• Working with project documentation (User Story), planning and prioritizing testing;
• Ability to create and maintain test documentation (i.e. checklist, test cases, bug reports, etc.);
• Strong analytical skills;
• Ability to work both independently and in a team;
• Working with design in Figma;
• Problem solving, attention to detail;
• Basic understanding of test automation (JavaScript/TypeScript, Cypress/Playwright).

What do we expect from you?

• Self-organization and independence in work;
• Attention to detail;
• Continuous learning.

This is a fantastic opportunity to join a fast-growing company at the heart of the digital revolution. Our software product is revolutionising manufacturing through automation. We are trusted by global brands and work across sectors (mobility, consumer goods, machinery etc).

We have a talented and ambitious team. We value integrity and are passionate about our mission to revolutionise advanced manufacturing.

This is your opportunity to:

• Be part of a fast-growing software product company in advanced manufacturing.
• Learn and fulfil your potential in an open, knowledge-driven culture.
• Share in our ambitious vision and make a meaningful difference towards autonomous manufacturing.

Responsibilities:

• Review and analyze system specifications.
• Collaborate with QA Engineers to develop effective strategies and test plans.
• Execute test cases and analyze results.
• Evaluate product code according to specifications.
• Create logs to document testing phases and defects.
• Report bugs and errors to development teams.
• Help troubleshoot issues.

You will be joining a well-versed team if you have:

• Bachelor’s Degree or Master’s Degree in Computer Science, Engineering, Software Engineering or a relevant field.
• Minimum of three years of experience in manual testing complex browser based applications.
• Experience in Scrum Agile.
• Experience in working with EU/US clients.
• Working knowledge of test management software and SQL.
• Attention to detail.
• Analytical mind and problem-solving aptitude.
• Strong organizational skills.

We’re looking for a Casino & Promotions Manager to take full ownership of our casino product and bonus mechanics. In this hybrid role, you will be responsible for the entire player experience — from managing the game catalog and provider relationships to the design, setup, economics, and protection of bonus campaigns.

Your goal is straightforward: make sure players always find the right games, enjoy attractive promotions, and drive GGR, engagement, and retention, all while keeping the business profitable and secure from abuse.

This is a hands-on product role for someone who understands how games and bonuses work in practice. You’ll work with data, manage providers, configure mechanics, and make decisions that players feel every time they open the lobby.

What you’ll be doing
Game Catalog & Lobby Merchandising

• Own the game catalog: add/update titles, maintain accurate metadata (provider, RTP, volatility, tags).
• Build and merchandise the lobby structure (categories, New, Popular, Jackpots) using banners, game positioning, and seasonal collections.
• Plan new game releases and coordinate them with CRM and Design teams.
   

Bonus Setup, Launch & Economics

• Set up bonuses in the in-office back office (welcome packs, free spins, cashback, promo codes) and configure rules (wagering, max win, game contribution).
• Calculate the cost and ROI of each bonus before launch, tracking its share of GGR/NGR and impact on deposits.
• Work with the CRM team to link bonuses to campaigns (e.g., Customer.io) and prepare bonus T&C with Legal and Compliance.
   

Provider Relationships & Network Promos

• Manage relationships with game providers and aggregators: onboarding, exclusive releases, and escalations.
• Run promotional mechanics from game studios (Drops & Wins, tournaments, network jackpots).
• Ensure games meet licensing and geo-restriction requirements.
   

Analytics, Anti-Abuse & Risk Control

• Analyse game, provider, and bonus performance (GGR, turnover, bet count, RTP, wagering completion rate).
• Run A/B tests on lobby layouts, game placements, and promotional offers.
• Monitor and prevent bonus abuse (multi-accounting, hedging, bonus hunting) by building smart rules that protect the business without creating friction for honest players.
   

 What we’re looking for

• 2–3+ years as a Casino Manager, Game Manager, Bonus Manager, or Promo Manager in iGaming.
• Deep understanding of game & bonus mechanics: RTP, volatility, hit rate, jackpots, wagering, sticky vs non-sticky bonuses, and game contributions.
• Market Knowledge: Strong knowledge of key providers (Pragmatic Play, Evolution, Play’n GO, etc.), aggregators (SoftSwiss, Slotegrator, etc.), and standard back-office setups.
• Analytical skills: Experience calculating bonus economics (cost, ROI) and analyzing large data sets. Confident in Excel / Google Sheets; SQL basics are a plus.
• Anti-fraud awareness: Knowledge of the main bonus abuse patterns and how to prevent them.
• High attention to detail — a single configuration mistake can cost real money.
• English Upper-Intermediate or higher.
   

 Nice to have

• Experience in LATAM markets.
• Experience with in-house platforms, CRM tools (Customer.io), and BI tools (Metabase, Tableau, Looker).
• Background in gamification (missions, loyalty programmes) and sportsbook promotions.
• An existing network of contacts at providers and aggregators.
   

 What we offer

• Fully remote with a flexible schedule.
• The chance to shape the casino product and bonus engine from the ground up as we expand across LATAM.
• Direct influence on the product: short decision paths and no bureaucracy.
• Paid vacation and sick days.
• Probation period: 3 months.

This is a fantastic opportunity to join a fast-growing company at the heart of the digital revolution. Our software product is revolutionising manufacturing through automation. We are trusted by global brands and work across sectors (mobility, consumer goods, machinery etc).

We have a talented and ambitious team. We value integrity and are passionate about our mission to revolutionise advanced manufacturing.

This is your opportunity to:

• Be part of an AI product company in advanced manufacturing.
• Be part of a research focused team.

Responsibilities: 

• Research, test and develop generative AI based solutions.
• Collaborate with mechanical engineers to enhance your research.
• Design and implement end-to-end AI solutions that integrate with existing systems.
• Collaborate with software engineers and product teams to understand business needs and translate them into technical solutions. 
• Research emerging AI trends and techniques to continually improve the AI solution offerings. 
• Prepare and maintain documentation on design, code, and processes to ensure organizational knowledge retention. 
• Monitor and evaluate the performance of AI systems in production, identifying areas for improvement or further development.

You will be joining a well-versed team if you have:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field. 
• Proven experience in developing generative AI or machine learning models.
• Commercial experience in using large language models.
• Programming skills in languages such as Python or JavaScript.
• Familiarity with databases (SQL, NoSQL). 
• Solid understanding of deep learning, NLP, computer vision, or other specialized areas within AI is a plus. 
• Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.
• Good communication skills and the ability to translate complex technical concepts to non-technical stakeholders. 
• Commitment to continuous learning and development in the field of AI and emerging technologies.

This is a fantastic opportunity to join a fast-growing company at the heart of the digital revolution. Our software product is revolutionising manufacturing through automation. We are trusted by global brands and work across sectors (mobility, consumer goods, machinery etc).

We have a talented and ambitious team. We value integrity and are passionate about our mission to revolutionise advanced manufacturing.

This is your opportunity to:

• Be part of a fast-growing software product company in advanced manufacturing.
• Learn and fulfil your potential in an open, knowledge-driven culture.
• Share in our ambitious vision and make a meaningful difference towards autonomous manufacturing.

Responsibilities: 

• Create and maintain high-quality technical documents.
• Collaborate with other developers and designers to create user-friendly interfaces.
• Troubleshoot and debug software applications.
• Test 3D modelling software to ensure quality and accuracy.

You will be joining a well-versed team if you have:

• Bachelor’s Degree or Master’s Degree in Computer Science, Engineering, Software Engineering or a relevant field.
• 3+ years of experience in C++ software development.
• Strong knowledge of modern C++ (C++17 or newer), STL, and multithreading.
• Basic Linux understanding.
• Strong debugging and problem-solving skills.
• Experience working with complex codebases and third-party libraries/SDKs.
• Ability to investigate and resolve performance and memory-related issues.
• Good written and spoken English.
• Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.

Nice to Have:

Related to core project:

• Experience with CAD/CAM software or CAD file formats (STEP, IGES, CATIA, etc.).
• Experience with geometry processing, computational geometry, or 3D model manipulation.

Related to side projects:

• Experience developing software on Windows.
• Qt development experience.
• Experience with Python for automation or tooling development.

Project Overview

We are looking for a Junior SMM & Marketing Specialist to join Group107. You’ll be a true one-person show: you’ll own our social media end-to-end, from idea to content creation, publishing and promotion. AI tools are at the core of how you work. You use them daily to create content, generate videos and move fast. You live and breathe social media, and you always know what’s trending.

Requirements

• Hands-on experience in SMM or content creation (a Junior level is fine; we care about skills, not titles)
• Strong knowledge of TikTok and Instagram: algorithms, trends and content formats
• Daily experience with AI tools for content creation, with real examples of AI-generated content you can show
• Experience generating AI videos and editing them (CapCut, Premiere Pro, DaVinci or similar)
• Understanding of marketing basics
• Ability to work with a wide range of tools and learn new ones fast

• English: B2+

   

Nice to Have

• Experience as an influencer or content creator with your own audience.
• Experience in IT / B2B tech marketing.
• Basic graphic design skills (Figma, Canva, Adobe tools).

• Experience with AI automations (Zapier, Make, n8n).

   

Responsibilities

• Build and run the content strategy and publishing calendar for TikTok and Instagram
• Create short-form video content (Reels, TikToks), including generating videos with AI tools and editing them yourself
• Create and adapt copy and visuals with AI tools (ChatGPT/Claude, Midjourney, Canva AI, AI video tools)
• Follow trends and quickly turn them into content ideas
• Grow reach and engagement and promote content across channels
• Track key metrics (reach, engagement, followers, views) and report on results

• Independently test new formats, tools and AI-driven workflows

   

We Offer

• 20 vacation days (workdays)
• 7 sick days
• Personalized career growth
• Internal English classes
• Education reimbursement
• Corporate events and team buildings
• Equipment provided

BETER is a leading provider of next-generation betting content and data, delivering fast-paced sports and esports products to betting operators worldwide.

Our portfolio includes ESportsBattle and Setka Cup, alongside other innovative betting solutions. We combine technology, data, and industry expertise to create engaging betting experiences for our partners.

We are currently looking for a Product Manager, Esports Performance & Market Analysis to join our Global Esports team.

About the role:

In this role, you will focus on analysing product performance, identifying growth opportunities, and supporting data-driven product and commercial decisions.

You will work closely with Product, Commercial, Sales, Trading, and BI/Data teams to turn performance metrics, client feedback, and market insights into actionable recommendations.

This is an opportunity to take ownership of product performance analysis, influence strategic priorities, and contribute directly to the development of our global esports portfolio.

Key responsibilities:

• Analyse esports product performance across clients, disciplines, providers, events, formats, and markets.
• Define and maintain key performance indicators, dashboards, and regular reporting in collaboration with BI/Data teams.
• Identify performance trends, anomalies, risks, and opportunities for product improvement and growth.
• Analyse client feedback and commercial requests to identify product gaps and potential development opportunities.
• Evaluate new products, disciplines, formats, and market opportunities based on performance data, client needs, and commercial potential.
• Translate performance insights and relevant market intelligence into clear product recommendations and business cases.
• Support Sales and Commercial teams with client-specific performance analysis, opportunity assessments, and data-driven insights.
• Prepare reports, presentations, and recommendations to support product prioritisation and investment decisions.
• Collaborate with cross-functional teams and senior stakeholders to align product priorities with business objectives.

What we're looking for:

• Experience in Product Management, Product Analytics, Business Analysis, Performance Analysis, Strategy, or a similar role.
• Strong analytical skills with the ability to interpret complex data and translate findings into actionable business recommendations.
• Experience working with KPIs, performance reporting, dashboards, and business cases.
• Advanced Excel or Google Sheets skills.
• Strong commercial awareness and understanding of how product performance impacts business results.
• Ability to evaluate opportunities, prioritise initiatives, and make recommendations based on available evidence.
• Excellent communication and presentation skills, including experience working with senior stakeholders.
• Strong critical thinking, problem-solving skills, and attention to detail.
• Ability to work independently, manage competing priorities, and collaborate across multiple teams.
• Professional working proficiency in English.

Nice to have:

• Experience in iGaming, betting, esports, gaming, sports data, sports technology, or B2B platforms.
• Experience with Power BI, Tableau, Looker, SQL, or other analytics and data visualisation tools.
• Understanding of betting product performance metrics and commercial KPIs.
• Experience analysing client performance data and working with commercial stakeholders.
• Ukrainian language skills.

What we offer:

• Opportunity to work with innovative esports products in a global B2B environment.
• Remote working format and flexible working hours.
• Direct collaboration with senior product and commercial stakeholders.
• Opportunity to influence product development and strategic business decisions.
• Professional growth within an international product organisation.
• A collaborative environment where your ideas, expertise, and initiative can make a real impact.

Job Description
 

• Overall responsibility to analyze and define the business processes, related operational procedures and working methods for the assigned domain
• Identify opportunities for system efficiency improvements and review them with the Business Process Owner (BPO) for approval.
• Challenge the local business requirements to accept the current D365 functionalities as standard with limited exceptions
• Gather business requirements, deliver the required acceptance criteria, and discuss these with the Group IT analysts where applicable to understand the impact on the system set-up
• Test the provided development solutions (RFC’s), evaluate the functionality and fit to the    acceptance criteria together with the domain lead
• Assist in training of local key users on D365 specifically CRM
• Provide support to the data cleaning team (Ukraine)  (normally done before an entity goes live) and support processes to maintain data quality
• Work with the Ukraine team to provide Hypercare support after roll-outs
• Provide second line support after hypercare (i. e . review issues of go live countries, find solutions, analyse root cause) and provide support to the Ukraine team on CRM tickets raised.
• Support the key users in the definition and gathering of the user acceptance test scenarios 
• Provide key user Support during the User Acceptance Training 
• Update domain work instructions when applicable 
• Provide day to day operational support/guidance to the commercial entities where required
• Overall responsible for the yearly Customer Survey Project
• Access control - CRM roles
• Ad hoc projects as and when required

Required competencies:

In depth knowledge of the business processes -  CRM specifically and understanding the integration into F&O

Soft skills: 

Good Communication 

Critical thinking

Problem-solving

Negotiation skills

Team player skills

Corefy is a Ukrainian PayTech IT company founded in 2016. Our SaaS platform, proudly made in Ukraine, serves as a technological hub for orchestrating online payments. Collaborating with renowned payment providers like Stripe, Google Pay, Apple Pay, MasterCard, Visa, AWS, and more, we've implemented over 600 different payment methods and cater to clients worldwide. With a team exceeding 100 experts, we are dedicated to crafting high-load Ukrainian Fintech products. It's challenging, motivating, and full of drive. We aspire to implement cutting-edge technologies and set trends in our industry. Our goal is to become the number one payment orchestration platform in the global market. We’re looking for a Technical Business Analyst to turn business needs into clear requirements and coordinate delivery across 1–2 development squads. You’ll work closely with the Product Lead, clients, engineers, and QA within the agreed product direction, with room to grow towards a Product Owner role.
 

What you’ll do
-Translate business requests into requirements, user stories, and technical tasks with clear acceptance criteria.
-Maintain the backlog: decompose initiatives, prepare refinements, and prioritise tasks within agreed business priorities.
-Analyse API documentation, business rules, dependencies, and edge cases together with engineers and QA.
-Facilitate refinements, planning, and daily coordination; clarify requirements and escalate blockers early.
-Participate in UAT, prepare demos, and gather stakeholder feedback.
Keep documentation in Confluence up to date, using BPMN/UML where helpful.

What we’re looking for
-1–2+ years of commercial experience as a Business Analyst, System Analyst, Technical Product Owner, or in a similar role.
-Solid understanding of REST APIs, HTTP, JSON/XML, and client-server architecture; practical experience with Swagger/OpenAPI and Postman.
-Experience gathering requirements and breaking them down into manageable tasks with testable acceptance criteria.
-Practical understanding of Agile/Scrum, the software development lifecycle, and backlog management.
-Experience with BPMN/UML, Jira, and Confluence.
-Clear communication, a structured approach, and ownership of open questions and commitments.
-Upper-Intermediate English (B2)+ and readiness to work from our Kyiv office.

Nice to have
-Experience in FinTech/PayTech, payment flows, or payment provider integrations.
-Basic SQL skills and experience with UAT or acceptance testing.
Interest in growing towards a Product Owner role.

What we offer
🛡 Financial Growth & Stability: Competitive fixed gross compensation with full legal and accounting coverage (FOP).
⚡ Highload Product & Ownership: Work on a massive PayTech product with zero bureaucracy, Open Door Policy, Corefy Academy, PDPs, and covered professional certifications.
🌍 Hybrid Work Format: Work from our Kyiv office near KPI metro 3 days a week and remotely 2 days a week. Enjoy a flexible 8-hour schedule, panoramic views, free breakfasts, PlayStation, table tennis, hookahs, power generators, Starlink, and a safe shelter.
💚 Care & Wellbeing: 20 paid vacation days, 10 sick leave days, official public holidays, free mental health support with psychologists, milestone gifts, and team events.
💻 Pro Gear: Choose your setup — top-spec MacBook or Linux laptop with all necessary accessories.
Interested? Send us your CV — we’d love to meet you.

About LuckyStart.com

LuckyStart.com is a leading online casino operating on the Softswiss platform, catering to high-value players in Tier 1 geographical regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.

Job Overview

We are seeking a dynamic and experienced VIP Manager to join our team. The VIP Manager will be responsible for managing relationships with our most valued players, ensuring they receive top-tier service and support. The ideal candidate will have a deep understanding of VIP player needs, excellent communication skills, and experience with customer engagement tools such as Customer.io, Intercom chat and more.

Key Responsibilities

• VIP Relationship Management: Develop and maintain strong relationships with VIP players to ensure a high level of satisfaction and loyalty.
• Player Retention: Develop and execute strategies to retain VIP players, including loyalty programs, special events, and personalized rewards.
• Analytics and Reporting: Monitor VIP activity and engagement, providing regular reports on VIP metrics and insights to the management team.
• Feedback Collection: Gather and analyze feedback from VIP players to identify areas for improvement and implement necessary changes.

• Collaboration: Work closely with the marketing, customer support, and product teams to ensure a seamless VIP experience.

   

Qualifications

• Experience: Minimum of 2 years of experience in a similar role within the online gaming industry.
• Softswiss experience is a big advantage.
• Communication Skills: Excellent verbal and written communication skills in English. Other lnaguages is a bonus.
• Analytical Skills: Strong analytical skills with the ability to interpret data and make informed decisions.
• Customer-Centric: A passion for delivering exceptional customer service and a deep understanding of VIP customer needs.
• Flexibility: Willingness to work flexible hours to accommodate VIP schedules and time zones.

• Team Player: Ability to work effectively within a team and collaborate with various departments.

   

Benefits

• Competitive salary and performance-based bonuses
• Flexible working hours and remote work options

• Opportunity to work with a dynamic and innovative team

   

About the Company

We are hiring for our partners — a digital performance marketing agency specializing in Media Buying and User Acquisition for the online casino (iGaming) industry.

About the Role

We are looking for an experienced Media Buying / Acquisition Performance Manager to take full ownership of end-to-end Media Buying and User Acquisition campaigns in the online casino vertical.

In this role, you will develop and execute user acquisition strategies, manage media buying budgets, test and scale paid traffic channels, and optimize campaigns based on real business results. Your primary focus will be acquiring high-value depositing players, maximizing campaign performance, and improving profitability through data-driven media buying decisions.

Key Responsibilities

• Develop and execute Media Buying and User Acquisition strategies, including monthly media plans and campaign roadmaps.
• Manage paid media buying budgets, allocate spend, and optimize campaigns based on performance.
• Identify, test, and scale player acquisition channels, including ad networks, programmatic, native advertising, publishers, and sponsored placements.
• Plan and execute media buying campaigns focused on player acquisition, FTD generation, and campaign profitability.
• Build performance forecasts, define target CPAs, and monitor key user acquisition metrics.
• Work closely with analytics and technical teams to ensure accurate tracking, attribution, and conversion measurement.
• Analyze traffic quality, identify tracking discrepancies, and optimize media buying campaigns to attract high-value depositing players.
• Brief, test, and optimize advertising creatives and landing pages across different acquisition channels.
• Prepare weekly media buying and acquisition performance reports, share insights, and recommend actionable improvements.
• Ensure all media buying and user acquisition activities comply with advertising regulations and platform policies.

Requirements

• 2+ years of experience as a Media Buyer, User Acquisition Manager, Acquisition Manager, or Performance Marketing Manager within the online casino / iGaming industry.
• Proven hands-on experience in Media Buying and paid User Acquisition, with a strong focus on player acquisition.
• Experience managing and optimizing paid media buying campaigns to generate FTDs and acquire high-value depositing players.
• Hands-on experience with multiple paid traffic and player acquisition channels.
• Strong analytical skills and experience with performance forecasting, media budget management, and campaign optimization.
• Understanding of tracking and attribution tools, including server-to-server postbacks, UTMs, and attribution platforms.
• Ability to evaluate traffic quality and identify discrepancies between advertising platform data and backend conversions.
• Working knowledge of advertising platform policies and compliance requirements.
• Excellent written English and a data-driven approach to decision-making.

Success Metrics

Your performance will be evaluated based on measurable business outcomes, including:

• Cost per acquired depositing player.
• First-Time Deposit (FTD) volume and value.
• Retention and post-conversion activity of acquired players.
• Efficient media budget allocation between proven acquisition channels and testing.
• Overall media buying campaign profitability and acquisition efficiency.
• Accuracy of conversion tracking and attribution.

What We Offer

• The opportunity to take ownership of Media Buying and User Acquisition strategies and budget allocation.
• A data-driven environment focused on measurable business results.
• The opportunity to develop, test, and scale acquisition channels in the online casino vertical.
• A full-time remote cooperation format.

Cooperation type: Full-time, remote.

Dynamica Labs invites a Junior Customer Success Manager /Project Manager(CRM)  for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is for those currently working as Dev, QA, IT BA, Technical Support Specialist or similar. We provide comprehensive training for transitioning into this role. 
 

 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• 1+ year of experience in IT field
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher 
• Higher education(in technical or IT field)
  
      WOULD BE A PLUS: 
• Experience working in an IT company 
• Experience as a PM or project management courses 
  Experience working with CRM/ERP systems
  
   BENEFITS:  
• A London based company, Microsoft Solutions Partner for Business Applications 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps