Jobs at Djinni

🌍 Who we are:
Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

🧩About the Product
We develop a unified, AI-driven cybersecurity platform that helps organizations detect, prevent, investigate, and respond to cyber threats. 

🌟About the Role
As a Windows Kernel Developer, you will develop and maintain kernel-mode drivers and low-level system components that power our endpoint protection technology. You will work closely with Product and Research teams to deliver new security capabilities, improve system performance and reliability, and contribute to a large-scale cybersecurity product.

📈Key Responsibilities:

• Design and develop protection modules for the XDR platform.
• Implement, test, and maintain kernel-mode drivers and user-mode infrastructure in modern C++.
• Build and enhance security features for the Windows endpoint protection product.
• Collaborate with Product and Research teams to deliver new detection and prevention capabilities.
• Investigate, debug, and resolve complex low-level system issues.
• Contribute to technical design documents and development best practices.

💻Required Competence and Skills:

• 2–3 years of experience in system programming and low-level development in Windows environments using C++17 (or newer).
• At least 1 year of commercial experience with Windows kernel driver development.
• Good understanding of Windows internals and kernel.
• Experience with Windows debugging tools such as WinDbg.
• Experience with at least one of the following: KMDF, File System Minifilters, Registry Callbacks, or WFP Callouts.
• Strong problem-solving and troubleshooting skills.
• Good communication skills and ability to work effectively in a team environment.
• Good English communication skills, both written and spoken.

➕Nice to Have:

• Experience developing security, endpoint protection, or threat detection products.

🚀Why Us:

• We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).
• We provide full accounting and legal support in all countries we operate.
• We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.
• We offer a highly competitive package with yearly performance and compensation reviews.

Workload: mixed, part-time/full-time depending on the tasks
Start: asap
Duration: long-term
Location: any
English: B2 is an advantage, but the team speaks Ukrainian

Project Overview
We are looking for an experienced Zoho developer to join a long-term client project for a European beverage wholesaler.
The client operates its day-to-day business using Zoho Books and Zoho Inventory, with a strong focus on automation and continuous process improvement.
This is an ongoing cooperation rather than a one-time implementation. Tasks will be provided incrementally, estimated individually, and delivered in close collaboration with the client.

Expected Responsibilities
* Develop custom business automations in Zoho Books and Zoho Inventory
* Create and maintain Deluge scripts
* Implement workflows and business rules
* Build integrations using Zoho APIs and webhooks
* Investigate and resolve issues in existing automations
* Analyze current business processes and suggest automation improvements where appropriate

Required Experience
* Strong hands-on experience with Zoho Books
* Strong hands-on experience with Zoho Inventory
* Solid Deluge scripting skills
* Experience working with Zoho REST APIs
* Experience with webhooks and workflow automation
* Ability to estimate tasks independently
* Good English communication

Nice to Have
Experience with one or more of:
* Zoho CRM
* Zoho Flow
* Zoho Analytics
* Zoho Creator
* Wholesale / Distribution / Inventory management projects
* Accounting or ERP integrations

 

Responsibilities

• Define and evolve the target architecture for the assigned solution scope
• Create and maintain solution vision, roadmap, and architecture documentation
• Assess technical dependencies, risks, and complexity across the solution landscape
• Document and govern architectural decisions, technical designs, and technical debt
• Ensure compliance with non-functional requirements such as scalability, security, and performance

Profile

• Proven experience as a Solution Architect in complex enterprise environments
• Strong expertise in Microsoft Dynamics CRM / Dynamics 365
• Experience designing and governing scalable solution architectures
• Solid understanding of architectural decision-making, technical governance, and documentation
• Experience working in agile product and development organizations
• Experience with Conga

Acropolium, together with its international partner, is looking for an experienced Embedded Software Developer to join a project focused on developing and enhancing embedded Human-Machine Interface (HMI) applications.

You will work on Linux-based embedded systems, building reliable and scalable HMI solutions using Qt/QML and C++, while collaborating with an international engineering team.

Project Details

• Start Date: September 1, 2026
• Duration: 80 working days
• Workload: Full-time (5 days/week)
• Location: 100% Remote

• Develop and enhance embedded HMI applications using Qt/QML and C++ in Linux environments
• Implement new features and improve existing software components
• Analyze, troubleshoot, and resolve issues in embedded systems
• Integrate backend services and hardware interfaces into embedded HMI applications
• Design, maintain, and execute unit tests for Qt/QML and C++ applications
• Participate in source code management using Git workflows
• Design scalable and maintainable Qt/QML application architectures
• Collaborate with cross-functional engineering teams throughout the development lifecycle

• At least 2 years of commercial experience in embedded software development
• Strong experience with Qt/QML development
• Solid knowledge of C++
• Experience working with Embedded Linux
• Good understanding of Git workflows
• Experience writing C++ unit tests
• Hands-on experience developing embedded HMI applications
• Strong analytical and problem-solving skills
• Good communication skills and ability to work in distributed teams

• Advanced experience with Qt/QML application architecture
• Advanced C++ programming skills
• Experience with Qt/QML unit testing
• Advanced Git workflow knowledge
• Experience with CAN Bus
• Experience with J1939 protocol
• Experience integrating hardware interfaces and communication protocols
• 5+ years of experience in Qt/QML-based embedded development environments

• Intro Call with Recruiter
• Technical Interview
• Client Interview
• Offer Stage

• 💙 On average, team members stay at Acropolium for more than 5 years
• 🤝 Strong internal communication & empathy — we're human-first, KPI-second
• 👨‍👩‍👧‍👦 Family values & social engagement are encouraged
• 👋 Warm onboarding and supportive team environment
• 🗣️ Open communication, feedback culture, and support for individual growth

• 🎖️ Ongoing care and support for employees serving in the military
• 📚 Learning culture with internal knowledge sharing and support for external courses
• 🧭 Personal Development Plans (PDPs) to support long-term career growth
• 📈 Transparent performance review and compensation processes

SnoopGame QA is in search of a Trainee/Junior QA. We specialize in manual game testing services, catering to publishers and developers worldwide.

Over the past decade, we've meticulously tested more than 1500 games spanning various genres, from Hyper Casual to AAA. Presently, we proudly stand as Ukraine's foremost company, equipped with remarkable achievements and the proficiency to conduct diverse manual testing across multiple platforms.

Our core mission is to deliver game QA precisely tailored to meet the standards necessary to ensure the quality of games that are accessible to all. Our objective is to contribute to a gaming world that is more enjoyable and accessible for everyone.

Responsibilities:

• Plan testing and compile test documentation.
• Participate in the testing process at all stages of development.
• Communicate with individuals involved in the development process.
• Verify corrected defects.
• Prepare error reports and more.

Required Skills:

• English proficiency: at least B2.
• Understanding of modern gaming applications.
• Knowledge of testing theory.
• Ability to write test documentation.
• A rich gaming experience in various genres.
• Desire to develop in game development testing with the best experts in this field.

We offer:

• Working hours: 10:00 AM to 7:00 PM (including 1-hour lunch break).
• Paid vacation: 20 workdays per year, 10 sick days per year.
• Gradual salary increase to $800 over 1.5 years.
• Using Confluence, Slack, and Trello for smooth communication and collaboration.
• English lessons with a native speaker and interactive sessions (exercises, quizzes, games).
• Performance reviews and rewards based on contributions.
• Corporate sessions with a psychologist, including 1-on-1 meetings and open feedback culture.
• Equipment provided.
• Public holidays are day off.
• Team-building events and corporate activities.
• A friendly team of gaming and tech enthusiasts.

We operate in one of the most competitive and sophisticated categories on Amazon: Health & Wellness.

Our brands compete alongside industry leaders such as NOW, Pure Encapsulations, and Nature Made. We already have proven products, strong unit economics, and a solid operational foundation. 

To support this growth, we're looking for a highly organized and execution-focused Project Operations Manager who can bring structure, accountability, and operational excellence to our product and business operations.

About the Role

This is not a "track deadlines and send status updates" role.

We're a growing Amazon brand. We run like a tech team — ClickUp, sprints, Slack, clear ownership — but our product is e-commerce, not software. Right now we need someone to own the operational backbone of the company: build the processes, cut through the noise, and help us scale without losing speed or quality.

If you're the kind of person who walks into chaos and immediately starts thinking "here's how we fix this" — keep reading.

What You'll Own

• Manage our ClickUp and Slack workspace: tasks, sprints, priorities, accountability
• Translate leadership decisions into clear, actionable work for teams
• Keep projects moving — and remove whatever gets in the way
• Spot process bottlenecks and drive improvements before they become problems
• Keep distributed teams aligned across time zones and functions
• Track operational metrics: progress, velocity, KPIs
• Support leadership on strategic initiatives as the business scales

Must Have

• 2+ years in project management, operations, or a coordination-heavy role
• Hands-on experience with ClickUp, Jira, Asana, or similar tools
• Practical understanding of Agile / Kanban — not just theory
• Experience coordinating cross-functional teams
• Strong written and verbal English (B2+)
• Ability to manage multiple workstreams without losing focus

Nice to Have

• Background in e-commerce, Amazon, or consumer brands
• Experience in a startup or fast-scaling environment
• Work with distributed or remote teams
• Basic understanding of SDLC

Who You Are

• You don't wait for instructions — you create clarity yourself
• You think in systems and processes, not isolated tasks
• You own outcomes, not just activity
• You're comfortable with ambiguity and shifting priorities
• You don't need to be managed — you manage yourself

What Success Looks Like at 3–6 Months

• Teams have clear priorities and don't block each other
• Risks are visible before they become fires
• Leadership has a clean picture of what's happening across the business

• Processes are simpler, faster, and ready to scale

   

What We Offer

• Direct impact on company growth and operations
• Close collaboration with founders from day one
• High autonomy and real ownership
• Remote-first with flexibility and trust
• Competitive USD-based compensation
• Room to grow as the business grows

We are looking for an experienced Senior Developer to join our Platform Team. You'll design and build scalable backend services, improve developer productivity, and lead technical initiatives across the engineering organization.

Tech Stack

• Python (FastAPI, Flask, Django)
• AWS / Azure / GCP
• Docker, Kubernetes
• SQL
• CI/CD & Infrastructure as Code
• GraphQL (nice to have)
• LLM / AI applications

Requirements

• 7–10 years of software engineering experience.
• Strong Python backend development experience.
• Experience designing and supporting large-scale distributed systems.
• Solid knowledge of SQL and database optimization.
• Hands-on experience with cloud platforms (AWS preferred), Docker, and Kubernetes.
• Experience with CI/CD and Infrastructure as Code.
• Strong system design, architecture, and technical leadership skills.
• Experience with production AI/LLM applications is a plus.
• Excellent communication, mentoring, and problem-solving skills
• Good verbal and writing English language communication skills. 

Nice to Have

• Platform engineering experience.
• GraphQL.
• Microservices architecture and monolith decomposition.

We are  looking for an SEO Specialist (Affiliate SEO)  to join our team

Team: SEO team.
 

Who will the candidate directly interact with: Marketing.
 

About the Project

We are looking for a Middle SEO Specialist to work on affiliate projects in the iGaming niche, targeting EU GEOs and operating under local licenses.
The projects operate in highly competitive markets, so we value strong hands-on SEO experience, independence, and the ability to drive tasks to results.
 

Requirements

• 2+ years of commercial SEO experience;
• Strong practical SEO knowledge backed by real cases and measurable results;
• Ability to demonstrate or describe the impact of your work: traffic growth, ranking improvements, indexing improvements, other measurable results;
• Hands-on experience with Ahrefs, Screaming Frog;
• Experience using GPT, Claude, and other AI tools in SEO workflows;
• Strong understanding of on-page SEO;
• Experience creating technical tasks/specifications for developers and copywriters;
• Ability to work independently and solve problems proactively;
• Intermediate+ English level (daily communication with the team via chats/calls);
• Ukrainian or Russian — Upper-Intermediate+ / Advanced (for internal communication).
   

Will Be a Plus

• Experience in iGaming, betting or affiliate SEO;
• Experience working with EU GEOs;
• Experience with WordPress;
• Understanding of SEO specifics for locally licensed markets.
   

Responsibilities

• Working on affiliate websites in the iGaming vertical targeting EU GEOs;
• On-page SEO optimization;
• Analyzing and improving page structure;
• Preparing technical tasks/specifications for developers and copywriters;
• Working with content and SEO structure;
• Identifying and implementing organic traffic growth opportunities;
• Working with SEO tools and analytics;
• Communicating with the team in English (chats/calls).
   

What we offer:

• 24 working days of paid vacation;
• 100% paid sick leave;
• Remote work;
• Flexible working hours (we evaluate weekly/monthly results);
• Salary is discussed depending on the candidate’s experience;
• Long-term collaboration;
• Absence of bureaucracy, all decisions are made quickly and without unnecessary steps;
• Initiative is always welcomed and appreciated;
• Stable and long-term business environment.

Stages:

• HR interview (1 hour);
• Technical interview (1 hour).
• Test Task (paid).

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.
 

This is the job
We are looking for a Cloud Security Engineer to join our team and help strengthen the security posture of modern cloud-native environments. In this role, you will focus on securing Kubernetes workloads, implementing runtime threat detection with Falco, integrating security monitoring with SIEM platforms, and collaborating closely with Platform and DevOps teams to embed security best practices into deployment pipelines.

This is an excellent opportunity for a security professional with hands-on Kubernetes experience who enjoys building proactive security controls and improving operational security processes.

This is you

• Hands-on experience securing Kubernetes deployments and containerized workloads.
• Strong knowledge of Linux operating systems and system administration.
• Experience with SIEM platforms such as Splunk, Rapid7, ELK, QRadar, or similar.
• Experience working with Kubernetes security best practices, including RBAC, Pod Security Standards, and workload protection.
• Practical experience with command-line tools and scripting.
• Proficiency in scripting with Python, Bash, PowerShell, or AWS Lambda.
• Experience investigating, triaging, and responding to security incidents.
• Strong analytical and problem-solving skills with the ability to correlate security events across multiple systems.
• Experience working with Helm charts, values files, and Kubernetes deployment templates.
• Good communication skills and Upper-Intermediate English or higher.

Nice-to-have skills:

• Hands-on experience deploying and managing Falco in Kubernetes environments.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Knowledge of Infrastructure as Code (Terraform, CloudFormation) and CI/CD security.
• Experience with container image scanning and vulnerability management.
• Security certifications such as CKS, Security+, CISSP, or similar.
• Familiarity with compliance and security frameworks (CIS Benchmarks, NIST, MITRE ATT&CK).

This is your role

• Assess and improve the security posture of Kubernetes environments by identifying risks and implementing security best practices.
• Design, deploy, configure, and maintain Falco for Kubernetes runtime threat detection.
• Customize Falco rules and integrate alerts with SIEM, logging, monitoring, and incident response platforms.
• Review and secure Helm charts, deployment templates, and Kubernetes configurations.
• Support the investigation and triage of Kubernetes runtime security alerts and security incidents.
• Create and maintain security documentation, playbooks, and operational runbooks.
• Collaborate with Platform, DevOps, and Security teams to embed security controls into Kubernetes deployment workflows.
• Continuously improve Kubernetes runtime security monitoring, detection capabilities, and operational processes.

We are seeking an experienced Head of Product/ СРО to drive strategic growth and optimization of our multi-brand portfolio in the iGaming industry. This role requires a data-driven leader who can manage complex product ecosystems while collaborating across multiple departments to deliver exceptional user experiences and business results.

HOW YOU WILL MAKE AN IMPACT

Strategic brands management

• Develop and implement brands growth strategies for the affiliate program.
• Analyze market competition and identify growth opportunities.
• Optimize brands user experience (UX/UI).
• Introduce new features, automate processes, and enhance products performance.

Collaboration with the Marketing Department

• Develop attractive offers and bonus structures for partners (exclusive bonuses/events).
• Monitor partner performance and segment them based on efficiency.
• Optimize the product for efficient traffic acquisition across different channels.

Analytics and Performance Control

• Track key metrics (LTV, ARPPU, GRR, Dep Sum, churn rate, etc.).
• Work with PBI reports to identify bottlenecks in the product.
• Analyze traffic sources and player behavioral patterns.
• Conduct daily KPI analysis, detect anomalies, and resolve them.
• Collaborate with the analytics team to create dashboards and reports for product insights.

Internal Team Collaboration & Product Team Management

• Work closely with marketing, design, retention, legal, development, finance, and support

teams.

• Define tasks for designers and developers (API integrations, UI improvements).
• Analyze and optimize payment solutions.
• Develop and improve internal product department workflows and cross-team interactions.
• Prioritize tasks for the development and product teams.

Compliance & Security

• Ensure brand compliance with legal department requirements under available licenses.
• Monitor traffic quality and gaming activity.

Innovation & Scaling

• Improve the efficiency of new traffic acquisition channels.
• Ensure timely launches of new brands and features.
• Develop strategies for maintaining and growing existing brands.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 5+ years product management with 3+ years in iGaming
• Strong UX/UI and conversion optimization knowledge
• Expertise in gaming metrics (LTV, ARPPU, GRR, churn rates etc.)
• Proven cross-functional team leadership experience
• Strategic thinker with execution focus
• Strong analytical and problem-solving abilities
• Ability to thrive in fast-paced, multi-brand environment

WHAT WE OFFER:

• Flexible working hours and a remote-first setup, so you can plan work around your life — not your life around work.
• Unlimited vacation and paid sick leave, because taking time to rest shouldn't feel like a luxury.
• Competitive compensation that reflects your skills, experience, and impact.
• Flexible Benefits — a monthly budget you can spend on sports, healthcare, therapy, or language learning. Your benefits, your choice.
• 50% reimbursement for professional learning and development to help you keep growing.
• Employee referral bonuses and gifts to celebrate your special occasions.
• A supportive team culture built on trust, respect, and collaboration.
• Regular online and offline team events to connect beyond work.
• Co-working space reimbursement for teammates based in Ukraine, whenever you need a change of scenery.

VisCo AS is searching for software engineers for an exciting role on our vCog development team. We are looking for a software developer to help us build and improve application functionality.

Required Skills:

• Knowledge of ASP.NET CORE MVC pattern;
• Knowledge of Angular, TypeScript;
• Knowledge of SQL Server + Entity Framework or EF Core;
• Rest API;
• Knowledge of a stack of web technologies: HTML, CSS (SCSS), JavaScript;
• Source control as Git, SVN;
• Azure, Entra ID, Neo4J;
• Tools like Visual Studio, MSSQL Management Studio.

Will be a plus:

• Knowledge of Three.js;

• Knowledge of 3D Apps.

   

Responsibility:

• Participate in functionality and interface design sessions;
• Write clean, scalable code;
• Research and resolve complex programming issues;
• Identify bottlenecks and bugs, and devise solutions.

We offer:

• Competitive salary level;
• Career possibilities with growing team;
• Constant corporate events of different types;
• Truly friendly environment and flexible schedule;
• Technical challenges that will help you to grow constantly;
• 20 working days of paid vacation, paid sick leave.

We are looking for a motivated and experienced Business Development Manager to join our team. In this role, you will be responsible for ensuring the growth and development of the company's payment segment by finding new payment partners, negotiating deals, and launching effective payment solutions in key regions to drive revenue increase.

What We Are Looking For:

• Minimum 2 years of experience in payment systems, fintech, e-commerce;

• Negotiating with PSPs;

• Drafting contracts, NDAs, and agreeing on terms;

• Analyzing performance metrics and proposing improvement strategies;

• Ability to work in a fast-paced environment and find innovative solutions;

• Skills in working with Excel, Google Sheets, Asana, Jira, Slack, WhatsApp, Teams;

• English language proficiency at B2 level.

• Experience working with the African region in payment solutions is a plus.

Responsibilities:

• Search for new Payment Service Providers (PSPs), research the African market for payment solutions;

• Find promising partners that meet the company's requirements;

• Negotiate fees, risks, and agree on legal, technical, and financial terms;

• Launch new payment methods and develop existing partnerships;

• Coordinate with the integration team and support processes until production;

• Facilitate communication between PSPs, technical teams, and internal departments;

• Review limits, reduce commissions, and implement new features;

• Analyze current PSP performance and initiate improvements;

• Monitor trends and competitors, suggest innovative solutions and alternative methods.

We offer you:

• Stable schedule and remote work;

• Support on various tasks;

• 20 working-days paid annual leave, 5 days paid sick leave, national holidays;

• High salary growth potential;

• Competitive compensation depending on success of your work and your results;

• A unique work environment where you can be a part of creating a new and innovative product.

For our client/partner, we are looking for a Customer Support Agent to join an exciting new international iGaming project targeting the LATAM market.

If you have experience supporting players with payment-related inquiries, enjoy solving complex cases, and want to join a fast-growing company at the pre-launch stage, this is an excellent opportunity to make a real impact from day one.
About the Company

Our client is an international product company entering an exciting new stage of growth with the launch of a next-generation online casino for the LATAM market.

The leadership team brings over 8 years of successful experience in the iGaming industry, combined with strong expertise across FinTech, technology, and digital products. The company is building a modern online casino platform focused on exceptional player experience, operational excellence, and sustainable growth.

Joining now means becoming part of a highly experienced international team where you’ll have the opportunity to influence processes, contribute to product launch, and grow together with the business.
About the Role

As a Customer Support Agent you will provide high-quality support to players, focusing on payment-related requests, account issues, and transaction inquiries. You will work closely with Payments, Risk, Fraud, Compliance, and Customer Support teams to ensure smooth player journeys while maintaining the highest service standards.

This role requires excellent Spanish communication skills and previous iGaming Customer Support experience.
Responsibilities

• Provide customer support via Live Chat, Email, and other communication channels.
• Handle payment-related inquiries, including deposits, withdrawals, failed transactions, and payment provider issues.
• Assist players with registration, account verification, bonuses, and general account questions.
• Resolve customer issues efficiently while maintaining high customer satisfaction.
• Escalate complex payment or fraud-related cases to Payments, Risk, Fraud, Compliance, or Technical teams.
• Follow internal SLAs, quality standards, and customer service procedures.
• Record customer interactions accurately using Help Desk systems.
• Ensure compliance with KYC, AML, Responsible Gaming, and internal security procedures.
• Participate in improving support processes and knowledge base documentation.
• Support product launch activities and contribute to continuous service improvements.

Requirements

• 2+ years of Customer Support experience within the iGaming industry.
• Previous experience handling payment-related customer inquiries.
• Strong understanding of deposits, withdrawals, payment providers, and transaction troubleshooting.
• Experience with Zendesk, Intercom, Freshdesk, LiveChat, or similar customer support platforms.
• Understanding of KYC, AML, anti-fraud, and Responsible Gaming principles.
• Excellent written communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a fast-paced environment.
• Availability to work flexible shifts aligned with LATAM time zones.
• Spanish – C1/C2 (mandatory).
• English – B2 or higher.

Nice to Have

• Experience supporting LATAM customers.
• Experience working with online casino products.
• Experience handling VIP player requests.
• Familiarity with Jira, Confluence, Slack, or Google Workspace.
• Experience participating in product launch or pre-launch projects.

Company Offers

• Competitive compensation with timely payments.
• Fully remote work environment.
• Flexible shift-based schedule.
• Opportunity to join an international iGaming product at the pre-launch stage.
• Direct impact on product development and customer experience.
• Career growth opportunities within a rapidly expanding company.
• Professional international team with experienced leadership.
• Fast decision-making, high ownership, and minimal bureaucracy.
• Collaborative culture built on trust, transparency, and continuous improvement.

We're looking for a Windows System Engineer to configure and lock down a Windows environment running a Unity application on industrial hardware. The system must boot directly into the app with no desktop, taskbar, or user access to system UI. 

Responsibilities: 

• Configure Windows 10/11 IoT in Shell Launcher or Assigned Access mode 
• Manage DLL registration, versioning, and dependencies for the application 
• Set up Python-based services as Windows services (NSSM, pywin32) with auto-start and monitoring 
• Tune Windows image for specific industrial hardware (GPIO, serial, BIOS/UEFI, thermal management) 
• Create reproducible, automated Windows image deployment using DISM, WinPE, and unattend.xml 
• Document the full configuration pipeline for production deployment 

Requirements: 

• 2+ years hands-on experience with Windows kiosk mode configuration 
• Deep Windows knowledge: registry, services, WMI, DLL loading, Group Policy lockdown 
• Experience with PowerShell scripting skills 
• Experience with industrial SBC or embedded x86 boards (Advantech, Kontron, Beckhoff, or similar) 
• Proven ability to build and validate Windows images on industrial hardware 
• Upper-Intermediate English level 

Nice to Have: 

• Windows Autopilot or MDM-based provisioning 
• CI/CD pipelines for OS image building 
• Secure Boot, BitLocker, TPM configuration 
• Unity runtime knowledge on Windows (DirectX, display management) 

We Offer: 

• Collaborative Environment: Join a team that values collaboration, creativity, and mutual respect 
• Cutting-Edge Tools: Access to premium AI tools (Cursor Pro / Claude Code / GitHub Copilot, etc.) 
• Career Growth: Performance reviews and constructive feedback 
• Generous Time Off: 20 paid vacation days and 15 sick leave days annually, ensuring you have the time to recharge 
• Professional Development: We support your growth by compensating for courses, certifications, and other educational opportunities 
• Flexible Work Options: Work remotely from the comfort of your home or join us in our modern Kyiv office 

Recruitment Process: 

1. HR Interview 
2. Tech & Final Interview 
3. Job Offer 

For our client/partner, we are looking for an experienced

Head of Support (LATAM) to build and lead the entire Customer Support function for a new international iGaming project at the pre-launch stage.

About the Company

Our client is an international product company entering an exciting new stage of growth with the launch of a next-generation online casino for the LATAM market. The leadership team brings over 8 years of successful experience in the iGaming industry, combined with strong expertise across FinTech, technology, and digital products. The company is building its product from the ground up with a focus on long-term growth, operational excellence, and exceptional customer experience. Joining now means becoming one of the key leaders shaping processes, culture, and strategy from the very beginning while working in a fast-moving environment with minimal bureaucracy and direct access to decision-makers.

About the Role

As Head of Support, you will be responsible for building and scaling the entire Customer Support department from scratch. You will define the support strategy, establish operational standards, recruit and develop high-performing teams, and ensure exceptional service across all customer touch points. Working closely with Product, CRM, Payments, Risk, Fraud, Compliance, VIP, and Operations teams, you will play a critical role in delivering an outstanding player experience while supporting the company’s rapid growth across LATAM market.

Responsibilities

• Build and lead the Customer Support department from the ground up.
• Define the customer support strategy, operating model, KPIs, SLAs, and service standards.
• Recruit, mentor, and manage Team Leads, QA Specialists, Trainers, and Customer Support Agents.
• Design scalable support processes, workflows, and quality assurance programs.
• Ensure excellent customer service across Live Chat, Email, Messaging platforms, and Social Media.
• Own customer satisfaction, response times, resolution times, and overall service quality.
• Monitor operational performance and continuously improve processes through data analysis.
• Develop workforce planning, scheduling, and resource allocation strategies.
• Handle complex customer escalations and ensure timely issue resolution.
• Collaborate with Product, CRM, Payments, Fraud, Risk, Compliance, VIP, and Marketing teams to improve the customer journey.
• Build operational dashboards and regularly report performance to senior leadership.
• Drive automation, AI solutions, self-service initiatives, and knowledge management.
• Ensure compliance with Responsible Gaming policies, AML/KYC procedures, and regulatory requirements.
• Continuously optimize customer support operations to support business growth.

Requirements

• 4+ years of Customer Support experience within the iGaming industry.
• 2+ years leading Customer Support Managers, Team Leads, or large support teams.
• Proven experience building or scaling Customer Support operations.
• Strong understanding of online casino and the player lifecycle.
• Experience managing multi-channel customer support (Live Chat, Email, Messaging, Social Media).
• Strong leadership, coaching, communication, and organisational skills.
• Experience with Zendesk, Intercom, Freshdesk, LiveChat, or similar customer support platforms.
• Strong analytical mindset with experience managing KPIs such as SLA, CSAT, FRT, ART, and other support metrics.
• Experience managing customer escalations and service recovery.
• Comfortable working in a fast-paced startup environment and building processes from scratch.
• Experience supporting the LATAM market.
• English – B2 or higher.
• Spanish – native or C1.

Nice to Have

• Experience launching a new iGaming brand or working on a pre-launch project.
• Experience managing multilingual and 24/7 customer support operations.
• Knowledge of Responsible Gaming, AML, and KYC support processes.
• Experience implementing AI-powered customer support solutions and automation.
• Experience working with VIP Support teams.
• Familiarity with Jira, Confluence, Slack, Google Workspace, and workforce management tools.
• Experience managing outsourced or international customer support teams.

Company Offers

• Competitive salary with timely payments.
• Remote /Hybrid work environment.
• Flexible cooperation model.
• Opportunity to join at the pre-launch stage and shape a new international iGaming product.
• High level of ownership and direct influence on business decisions.
• Fast decision-making and minimal bureaucracy.
• Professional growth alongside an experienced international leadership team.
• Transparent, collaborative, and innovation-driven company culture.
• The opportunity to build and scale a world-class Customer Support organization from the ground up.