Jobs at Djinni

We are looking for a Motion Designer who will be responsible for creating and refining video creatives for advertising campaigns.

This position is for you if you want to develop your skills in advertising video production, performance-driven creatives, and see the impact of your work on campaign results.

Who are we?

We are a team with over 8 years of experience in traffic purchasing and monetization. In recent years, we have been actively developing our own mobile applications (Android/iOS). Video is an important part of our advertising funnel, so we are strengthening our motion design team and looking for a specialist who understands the logic of advertising creatives, not just the technical side of editing.

What we expect from you:

• 4+ years of experience as a motion designer/video editor
• Experience working with advertising creatives
• Experience using AI tools to speed up editing
• Understanding of editing principles, composition, and video rhythm
• Ability to work with short video formats (TikTok/Reels/Ads)
• Proficiency in editing software (Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve, etc.)
• Ability to implement the scriptwriter's ideas and adapt them to the platform format
• Independence, responsibility, and adherence to deadlines
• Willingness to work in a dynamic environment and make quick edits

Your tasks:

• Editing creative videos for advertising sources
• Trimming, adding animation, special effects, text, and sounds
• Implementing scripts and ideas in the form of finished videos
• Automating editing workflows using templates, presets, scripts, and AI tools
• Adapting videos to different formats and platform requirements
• Making quick edits and refinements based on test results
• Working in conjunction with the team (scriptwriters, 2 artists, sound designers)

We offer:

• Interesting projects with large-scale opportunities
• All the necessary tools for work
• Opportunities for professional and career growth within the project
• Fixed rate - from 2000 USD (depending on your expertise)
• We work according to the Cyprus holiday calendar
• Probationary period - 3 months
• Full-time format 10 a.m. to 7 p.m. (Cyprus time)
• Fully remote work format.
• Paid vacation (20 working days) and sick leave

About the Project

We are building a digital learning platform for maritime education and training. Our goal is to create a modern digital university for maritime professionals, combining LMS, certifications, and real-world industry integration. We are currently at an early stage and working with an Open edX vendor to build and customise the core platform.

Position Overview
The Academic Officer & Provost serves as the highest academic authority of the
International Maritime University (IMU) and is responsible for the strategic leadership,
development, quality assurance, and international recognition of all academic and
professional education programs.
The position oversees the entire academic ecosystem of IMU, ensuring compliance with
international maritime, educational, and quality standards while supporting the
University's global mission.
Mission of the Position
To establish and maintain a world-class maritime academic framework that integrates
higher education, professional training, digital learning technologies, research, and
international quality standards in support of the global maritime community.
Key Responsibilities
1. Academic Program Leadership
Provide strategic leadership for the design, implementation, review, and continuous
improvement of:
a) Associate Degree Programs
b) Bachelor of Science (BSc) Programs
c) Master of Science (MSc) Programs
d) Doctoral Programs (PhD, DBA, EdD)
e) STCW Training Programs
f) Professional Maritime Certification Courses
g) Executive Education Programs
h) Continuing Professional Development (CPD) Programs
i) Micro-Credentials and Digital Certificates
2. Academic Standards and Compliance
Ensure that all academic and professional programs are aligned with:
a) STCW Convention Requirements
b) IMO Model Courses
c) International Maritime Organization (IMO) Recommendations
d) European Qualifications Framework (EQF)
e) European Standards and Guidelines for Quality Assurance (ESG)
f) Bologna Process Principles
g) International Accreditation Standards
h) National and International Regulatory Requirements
3. Curriculum Development and Academic Architecture
Lead the development and maintenance of:
a) Academic program structures
b) Curriculum frameworks
c) Learning pathways
d) Modular course architecture
e) Credit systems (ECTS and equivalent)
f) Competency frameworks
g) Learning outcomes
h) Assessment methodologies
i) Academic progression models
Ensure that all programs remain relevant to the evolving needs of the maritime industry
and global labor markets.
4. Quality Assurance and Academic Excellence
Establish and supervise the University's Academic Quality Assurance System,
including:
a) Academic governance procedures
b) Curriculum review processes
c) Faculty evaluation systems
d) Learning outcome assessment
e) Internal academic audits
f) External reviews and benchmarking
g) Academic integrity standards
h) Continuous improvement mechanisms
Lead institutional readiness for:
a) National accreditation
b) International accreditation
c) ISO 9001 Quality Management Systems
d) Maritime training approvals and recognition processes
5. Faculty and Academic Staff Leadership
Provide leadership for:
a) Faculty recruitment and selection
b) Academic staff development
c) Instructor qualification standards
d) Performance evaluation
e) Research development initiatives
f) Academic mentoring and coaching
g) International faculty engagement
Promote a culture of academic excellence, innovation, and professional integrity.
6. Research, Innovation, and Knowledge Development
Support the development of:
a) Maritime research initiatives
b) Applied industry research
c) Innovation laboratories
d) International research partnerships
e) Academic publications
f) Conferences and professional forums
Promote collaboration between academia, industry, and maritime administrations.
7. International Academic Partnerships
Lead academic cooperation with:
a) Universities
b) Maritime academies
c) Training institutions
d) Professional organizations
e) Accreditation agencies
f) Maritime administrations
g) International organizations
Support:
a) Joint programs
b) Dual-degree initiatives
c) Credit transfer arrangements
d) Research partnerships
e) Faculty and student mobility projects
8. Digital Learning Strategy
Provide academic oversight of:
a) Learning Management Systems (LMS)
b) Online and blended learning programs
c) Digital assessment systems
d) Virtual laboratories and simulators
e) Educational technology integration
f) Artificial Intelligence applications in learning
Ensure the quality and effectiveness of digital education delivery.
Required Qualifications
Education
Essential:
 Master's Degree or Doctorate (PhD, EdD, DBA or equivalent)
Preferred fields:
 Maritime Education
 Maritime Studies
 Nautical Science
 Marine Engineering
 Higher Education Administration
 Educational Leadership
 Related disciplines
Professional Experience
Minimum requirements:
 Senior leadership experience in maritime education or higher education
 Extensive curriculum development experience
 Experience with accreditation and quality assurance systems
 Knowledge of STCW requirements and IMO educational frameworks
 Experience managing international academic partnerships
 Experience leading institutional development projects
Preferred Experience
 Former Rector, Provost, Dean, Academic Director, or Vice-Rector
 Experience with international accreditation agencies
 Experience in online and distance education
 Experience in maritime training center approvals
 Experience working with multinational educational organizations
Core Competencies
 Academic Leadership
 Strategic Planning
 Curriculum Design and Development
 Quality Assurance Management
 Regulatory Compliance
 International Education Development
 Change Management
 Research Leadership
 Stakeholder Engagement
 Organizational Development
Reporting Structure
Reports directly to:
President / Chancellor / Board of Trustees
Directly supervises:
 Academic Deans
 Program Directors
 Quality Assurance Director
 Registrar
 Faculty Members
 Research Coordinators
 Curriculum Development Teams
Organizational Status
The Academic Officer & Provost is the senior academic executive of IMU and serves as
the principal authority for all academic matters.
Equivalent international titles include:
 Provost
 Vice President for Academic Affairs
 Academic Rector
 Chief Academic Officer
 Executive Dean
Strategic Importance for IMU
The Academic Officer & Provost is a cornerstone position within the IMU governance
structure, ensuring that the University achieves international academic credibility,
maintains excellence in maritime education, supports future accreditation efforts, and
advances its vision of becoming a globally recognized maritime university.

If this sounds like something you’d be interested in discussing, please share your CV and feel free to reach out.
Let's connect and text here if you'd like to chat or have any questions!

Marchesini Group Ukraine LLC, the Ukrainian representative office of Marchesini Group SpA (Italy), is looking for a skilled and motivated Field Service Engineer on behalf of its subsidiary company, SEA Vision, a global leader in vision inspection and traceability systems for the pharmaceutical industry, to support our growth and expand our operations in Ukraine.
https://www.marchesini.com/en

About SEA Vision 
Founded in 1995 in Pavia, Italy, SEA Vision is a leading global provider of vision and traceability systems for pharmaceutical companies and packaging machine manufacturers. Today, our international team counts more than 400 professionals worldwide.
https://seavision-group.com/  

Role: As a Field Service Engineer, you will combine on-site technical support for our local clients with remote assistance for global projects.

Key Responsibilities: 
• Installation & Maintenance: Install, configure, and maintain vision and traceability systems on pharmaceutical packaging lines (both on-site in Ukraine and remotely worldwide). 
• Technical Support: Provide remote and on-site troubleshooting, software and hardware debugging for PC-based and Windows systems. 
• Customer Training: Conduct technical training sessions for clients' engineering and production teams. 
• Analysis & Reporting: Create detailed technical reports, analyze system problems, and provide effective solutions. 

General Requirements: 
• Education: Bachelor’s or Master’s degree in Computer Engineering, Electronic Engineering, Biomedical Engineering, or a related technical field. 
• Languages: 
     • Ukrainian — Native/Fluent. 
     • English — Excellent spoken and written (B2+), capable of handling technical documentation and communication with global teams/clients.

Technical Skills: 
• Robust knowledge of Windows OS and PC hardware configuration. 
• Fundamental knowledge of OOP (Object-Oriented Programming) concepts and Microsoft SQL Server databases. 
• Good understanding of main Network Protocols. 

Mobility & Soft Skills: 
• Readiness for national and short international business trips (up to 50 days per year). 
• Strong analytical and problem-solving skills, initiative, flexibility, and a goal-oriented mindset. 
• Excellent communication skills and a great teamwork attitude.

Experience: 
• Experience with Computer Vision / Vision Inspection systems (any industry or application is acceptable; specific pharmaceutical vision experience is a plus but not mandatory). 
• Understanding of packaging machines, packaging processes, or the pharmaceutical industry would be an advantage. 

 What We Offer: 
• Opportunity to work with high-tech, cutting-edge vision and traceability systems. 
• Professional growth within an international environment. 
• Dynamic work combining local client interaction and global project involvement.
• Official employment and a competitive salary. 
• Comfortable office in the city center.
• Partial compensation for meals.
• We provide a corporate laptop and cover business phone expenses.

We are looking for a Senior AI/Machine Learning Engineer to join a healthcare project from the Netherlands focused on simplifying preparation for orthopedic surgeries. The product uses artificial intelligence to automatically analyze 3D images of the skeletal system and support surgical planning. In this role, you will focus on continuing and improving the X3D pipeline (X-ray to 3D bone reconstruction) and integrating it into the web application.
 

Requirements:
— 5+ years of commercial experience in Machine Learning/AI engineering.
— Strong experience with PyTorch and deep learning model training, evaluation, and optimization.
— Solid background in medical image analysis (CT, X-ray) and/or 3D computer vision.
— Strong understanding of image processing fundamentals, including registration, segmentation, and data augmentation techniques.
— Familiarity with GAN architectures (Pix2Pix, CycleGAN) and encoder-decoder networks.
— Experience working with medical imaging file formats (NIfTI, DICOM).
— Ability to read and implement techniques from research papers.
— Proficiency in Python and scientific computing libraries (NumPy, SciPy, SimpleITK or similar).
— Self-directed and independent working style with the ability to effectively collaborate under technical guidance.
— Upper-Intermediate or higher level of English (spoken and written).

Nice to have:
— Experience with 3D shape reconstruction or 3D mesh processing.
— Familiarity with DRR generation from CT volumes.
— Experience with Azure ML or similar cloud ML platforms.
— Background in orthopedic or musculoskeletal imaging.
— Experience in a medical device or regulated environment (FDA, CE).

Responsibilities:
— Improve and extend the existing X3D pipeline for X-ray to 3D bone reconstruction.
— Design, train, evaluate, and optimize deep learning models for medical image analysis and 3D reconstruction tasks.
— Work with medical imaging data (CT, X-ray, DICOM, NIfTI) and implement preprocessing, augmentation, segmentation, and registration techniques.
— Research, prototype, and implement new approaches from academic papers and industry best practices.
— Integrate machine learning solutions into the web application and support deployment workflows.
— Collaborate closely with the Head of Engineering to further develop and productionize the existing AI pipeline.
— Maintain code quality through testing, documentation, and continuous improvement of ML infrastructure and development processes.

Interview stages:
— HR interview (30 minutes).
— Technical interview (1 hour).
— Interview with the customer (1 hour).
— Job offer 🎉🎉🎉

We offer:
— Competitive salary.
— Challenging tasks and projects.
— Opportunities for professional development and growth.
— Flexible working hours.
— New hardware.
— Free English lessons.
— Table tennis and yoga classes.
— Availability of generators and Starlinks in the office.
— Small gym in the office.
— Adjustable height tables.
— Regular office fruit delivery and other benefits.

Let’s create value together!

We’re looking for an experienced Project Manager who will lead execution across our engineering teams and ensure successful delivery of complex fintech products. This role works closely with the Head of Processing, Product Manager, engineering lead, QA, DevOps, designers, and external partners.

Responsibilities

• Own day-to-day project delivery
• Plan, coordinate, and track software development from requirements to production
• Facilitate sprint planning, backlog refinement, daily standups, reviews, and retrospectives
• Monitor project scope, timelines, priorities, risks, and dependencies
• Coordinate work between Backend, Frontend, QA, and DevOps
• Work closely with the Product Manager to translate product priorities into realistic delivery plans
• Ensure engineering teams have clear requirements and unblock execution when necessary
• Identify delivery risks early and proactively drive mitigation plans
• Track progress using Jira and maintain project documentation
• Communicate project status to stakeholders through regular reports and meetings
• Coordinate releases and production deployments with engineering and operations teams
• Help improve delivery processes, Agile practices, and cross-team collaboration
• Support vendor and third-party integration projects when required

Requirements

• 4+ years of experience as an IT Project Manager, Technical Project Manager, or Delivery Manager
• Experience delivering complex software products with cross-functional engineering teams
• Strong understanding of Agile and Scrum methodologies
• Experience managing multiple parallel projects
• Excellent organizational and prioritization skills
• Ability to balance business priorities with engineering constraints
• Experience working with distributed or remote teams
• Experience using Jira, Confluence or Notion, and modern collaboration tools
• Ability to work independently and drive projects to completion

Nice to Have

• Experience in FinTech, Payments, Banking, Crypto, or Blockchain
• Experience working with regulated products (PCI DSS, AML/KYC, VASP, MiCA, DORA)
• Experience with payment gateways or financial integrations
• Experience working with external vendors and payment providers

Наш клієнт, Growe, провідна консалтингова компанія та група сервісів у сфері iGaming і розваг. Вони створюють стратегії, що працюють, та рішення, які масштабуються. Поєднуючи стратегічне бачення з практичним досвідом, Growe допомагає бізнесам орієнтуватися в динамічній індустрії, відкривати нові можливості, виходити на нові ринки та досягати сталого зростання.

Ідеально для тих, хто прагне:

• Керувати банківськими платежами та грошовими потоками;
• Комунікувати з банками та платіжними сервіс-провайдерами;
• Підтримувати KYC-процедури;
• Готувати та збирати необхідні документи й інвойси;
• Своєчасно відповідати на запити банків;
• Контролювати всі залишки на рахунках;
• Забезпечувати своєчасне відображення транзакцій та звірку банківських виписок в обліковій системі.

Досвід, який стане твоєю перевагою:

• Щонайменше 1 рік досвіду на аналогічній посаді;
• Досвід роботи з міжнародними банками;
• Досвід роботи з корпоративними документами, включаючи довіреності, статути, рішення ради директорів та іншу супровідну документацію;
• Практичний досвід роботи з 1С та Excel;
• Англійська мова — рівень Intermediate;
• Українська мова — рівень Upper-Intermediate.

Ми цінуємо:

• Відмінні комунікаційні та міжособистісні навички;
• Вміння працювати з великими обсягами даних;
• Високий рівень уважності до деталей і точності;
• Гнучкість та здатність адаптуватися до динамічного середовища.

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.

Долучайся — і нехай твоя історія зростання розпочнеться.

English version:

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Manage bank payments and cash flow;
• Communicate with banks and payment service providers;
• Support KYC procedures;
• Prepare and collect required documents and invoices;
• Respond to banks’ requests in a timely manner;
• Monitor all account balances;
• Ensure timely recording of transactions and reconciliation of bank statements in the accounting system.

Experience you’ll need to bring:

• At least 1 year of experience in a similar role;
• Experience working with international banks;
• Experience handling corporate documents, including powers of attorney, statutes, board resolutions, and related documentation;
• Practical experience with 1C and Excel;
• Intermediate level of English;
• Upper-Intermediate level of Ukrainian.

It’s a perfect match if you have those personal features:

• Strong communication and interpersonal skills;
• Ability to work with large volumes of data;
• Strong attention to detail and high level of accuracy;
• Flexibility and ability to adapt to a dynamic environment.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

About Us:

Evowill is looking for a Junior Python AI Developer who is passionate about web development and eager to grow in a supportive and dynamic environment. We offer a clear path: starting with a hands-on internship and transitioning into a commercial project role — 100% of our juniors join real projects.

Requirements:

• Python, Django
• SQL (MySQL / PostgreSQL)
• REST API, OOP
• Linux (basic)
• Git, GitHub/GitLab
• English: Intermediate
• Pet projects on GitHub/GitLab
• Fast learner, organized, responsible

Would be a plus:

• Technical education (3rd year or higher)
• Practical experience gained through pet projects with Django, SOLID, Docker, CircleCI, JavaScript, React, HTML, CSS, non-relational databases, and testing.

Internship Stage (3 months):

• Full-time, practical learning
• Pet projects, technical interview preparations, and soft skills training
• English Speaking Club
• Senior Developers mentors from Ukraine and Colombia
• Technologies: JS, TS, React, Next.js, Python, Django, FastAPI, Docker, PostgreSQL, AWS, Qdrant, Ollama, LLMs and embedding models, etc.

Project Stage:

• Join commercial projects as a Full Stack Developer oriented to AI
• Salary from $1000 with regular reviews
• Ongoing mentorship and technical support
• Optional English-speaking club and extra tech learning

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Team Leader (VoIP) to join our team!

Requirements:

- At least 2 years of managing a team of 4+ people;
- Strong leadership and communication skills;
- Flexible mindset, business goals orientation;
- Ability to effectively organize the process in stressful situations;
- Ability to utilize delivery metrics to improve team predictability and efficiency;
- Experience in driving architectural discussions and ensuring high standards of the product being developed;
- At least 5 years of background working with Asterisk:
- Expert-level Dial-Plan coding;
- Deep integration experience with AMI/ARI;
- Practical knowledge of Asterisk Realtime Architecture (ARA)
- Advanced knowledge of the SIP, RTP/SRTP, STUN, ICE, and WebRTC protocols;
- Expert knowledge of the SIP protocol, purpose, and sequence of packets, and ability to debug it;
- Proficiency in querying and optimizing MySQL/PostgreSQL databases;
- Experience in designing scalable and high-availability VoIP architectures;
- Experience with VoIP monitoring and alerting (Homer, Prometheus);
- Infrastructure as Code (IaC): Solid experience with Ansible, Terraform to automate Asterisk deployment and configuration management.
- Strong experience with Linux systems (CentOS/Debian);
- Deep understanding of network features, specifically NAT traversal, Firewalls, and QoS.

Will be plus:

- Experience with Bash/Python/PHP/Perl scripting;
- Experience in creating reports for contact center analytics;
- Experience with Enterprise solutions for contact centers (UCCE/UCCX/Genesys etc.);
- Participation in the development of automatic dialing systems;

Responsibilities:

- Development, support, and maintenance of the VoIP infrastructure;
- Planning and expansion of VoIP infrastructure;
- Ensuring stable operation of VoIP infrastructure and other systems(CRM, etc);
- Improving current and implementing new VoIP infrastructure automation processes;
- Active involvement in the development of speech recognition systems and automated customer calling systems
- Ensuring the timely and successful delivery of relevant projects;
- Leading and motivating VoIP team;
- Set and monitor the team’s goal;
- Removing technical and organizational impediments to ensure smooth team delivery;
- Ensuring that the Team adheres to the company’s practices, rules, and procedures;
- Troubleshooting and proactive prevention of VoIP infrastructure incidents.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location 

Required Skills

🔹Knowledge of the Business Analysis basics

🔹Strong critical thinking skills

🔹Superb communication skills

🔹Good organizational and leadership instincts

🔹Upper-intermediate English level (speaking and writing)

Personal qualities

🔹You are detailed-oriented and passionate about the quality of your results

🔹You are constantly learning new trends in IT business analysis and management

🔹You have high empathy and deep understanding of the needs of the people around you

🔹You are easygoing and professional: punctual, balanced, with good self-management abilities

Skills that will be an advantage

🔹Technical Background (QA, design, development, etc.)

🔹Management experience not related to IT

We offer

On the Internship (duration: up to 2-3 months - depends on your performance)

🔹Individual training conducted by a lead Business Analyst

🔹Course that covers all the bases and targets real-life scenarios

🔹Practical tasks with gradually increasing complexity on several projects

🔹Guided participation in a BA service interacting with clients and engineers

🔹Experience exchange practice to learn from other BA specialists
🔹Scholarship per every month of internship 

After the Internship

🔹The position of Junior Business Analyst in the company
🔹Personalized professional development plan to the Middle and Senior levels

🔹Continuous professional training focused at enhancing BA / BI / PdM / PM skills

🔹Further individual mentoring, continuous knowledge sharing, and BA workshops

🔹A variety of challenging projects and the highly-skilled engineering team

🔹Open environment that facilitates professional freedom and growth

Benefits

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals

Professional

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK

Quality of life

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest
🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠

Responsibilities

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analyzing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team! 

Follow our social media — Instagram, Facebook, Linkedin, YouTube
Visit our website and learn about the company’s portfolio and technologies 💻

Requirements
 

🔹0,5+ years of commercial experience as a Business Analyst 

🔹Strong understanding of Agile software development methodologies

🔹Practical experience with key business analysis techniques and requirement management tools

🔹Proficiency in identifying and translating business needs into clearly defined requirements

🔹Experience in drafting functional / business / system requirement specifications

🔹Experience in working with stakeholders and requirements elicitation

🔹Excellent interpersonal and communication skills

🔹Upper-intermediate level of English (both written and spoken)
 

Will be a plus
 

🔹Knowledge of business process modelling (BPMN, UML)

🔹Experience in Business Intelligence systems and data analysis

🔹Ability to create UI wireframes supplementing project specifications

🔹Knowledge of the basics of project and product management

🔹Experience with the major task tracking systems (Trello, Jira, ClickUp, Asana)

🔹Technical background (QA, software development, or data engineering)

🔹Experience in using relational or NoSQL DBMS
 

We offer
 

🔹Personalized professional development plan to the Middle and Senior levels

🔹Your own career path to perfect your skills in the areas of BA / BI / PdM / PM

🔹Individual mentoring, continuous knowledge sharing, and BA team workshops

🔹Opportunity to work with the high-skilled engineering team on challenging projects

🔹Open environment that facilitates professional freedom and growth
 

Benefits
 

We offer a number of benefits for the team members to improve their quality of life and help with achieving professional development goals:
 

Professional
 

🔹Compensation of professional certifications, courses, IT conferences, and events

🔹Individual and group English classes with native-speaking teachers from US & UK
 

Quality of life
 

🔹Our processes are tailored to enable remote work and flexible work schedule

🔹You can choose from a selection of hardware either it is Apple, or PC devices
🔹There are other small things, like gym or massages

🔹There are also frequent team retreats, leisure activities, and holiday celebrations

🔹Gifts on personal and professional anniversaries
🔹21 paid days off and 11 national holidays throughout the year to travel and rest

🔹Health program of SysGears

🔹You are a part of a team, we help each other when life knocks one of us down 🤠
 

Responsibilities
 

🔹Collaborating with developers, designers, QAs to deliver projects efficiently

🔹Contributing to expert in-house and international teams (from US, UK, and EU)

🔹Communicating with stakeholders to identify their needs and clarify requirements

🔹Analysing, validating, grooming and documenting requirements to the web & mobile projects

🔹Visualizing business processes and preparing data models for the software projects

🔹Advising stakeholders on the common practices and possible product solutions

🔹Performing competitor and market analysis, assisting in developing product ideas

🔹Communicating project vision and coordinating development with engineering teams

🔹Managing the development workflow applying Agile methodologies

Follow your passion, create exciting products inspired by industry experts, and work on complex business  solutions until they reach global market recognition. Our aim is to always be the best, grow, improve, and innovate. And we would welcome a like-minded person to become an invaluable part of our team!

Follow our social media — Instagram, Facebook, Linkedin, YouTube
Visit our website and learn about the company’s portfolio and technologies 💻

Key Responsibilities:

• First-line IT technical support for users;
• Managing and processing user requests in the Service Desk system;
• Configuring and administering Windows operating systems;
• PC setup, deployment, and maintenance;
• Working with system monitoring tools;
• Network equipment administration;
• Creating and maintaining technical documentation.

Requirements:

• Hands-on experience in configuring and administering Windows OS;
• Experience with network equipment administration;
• Strong hardware/PC maintenance and configuration skills4
• Proficiency in English (a plus);
• Experience administering Microsoft 365 (Office 365 EMS) and/or Google Workspace (a plus);
• Attention to detail, responsibility, and strong documentation skills;

What We Offer:

• Stable on-site position in Kyiv (120 Saksahanskoho St.);
• Comfortable work hours: Monday to Friday, 9:00 AM – 6:00 PM;
• Professional development opportunities;
• A friendly, supportive team culture.

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

About Us 
ElevateOS is the all-in-one operating system for multifamily communities that combines a custom resident application and property management hub with hotel-style concierge and on-demand services, smart home integrations and management features. Since 2014, we've helped residents love where they live, and property teams run smarter. As of now, we power 600+ buildings nationwide and continue to grow through both technology innovation and strategic acquisitions. We are not just a software company, we are in the business of making people feel at home.

About the role 
As a Customer Care Agent at ElevateOS, you'll be the first point of contact for residents and property staff using our platform — helping them with account questions, service bookings, billing and general how-to support. You'll be the friendly, reassuring voice that turns a question or concern into a great experience.

Responsibilities

• Respond to building residents and members of the property management team via email or chat in a professional and timely manner.
• Assist users with account setup or with signing in to the platform; service bookings; billing questions and general platform navigation.
• Provide clear guidance and advice to users on how to use the ElevateOS service effectively. 
• Identify issues, prioritize and escalate them to the appropriate team (customer success, technical support, product team). 
• Follow up with residents to confirm issues are fully resolved and satisfaction is achieved. 
• Maintain up-to-date knowledge of ElevateOS features, service offerings, and policies. 
• Basic functionality testing of product functionalities.
• Report bugs and possible product improvements. 
• Contribute to and help maintain the internal knowledge base / FAQ content.

Requirements

• 2+ years of experience in software customer service. 
• Excellent written communication skills (English Upper-Intermediate B2). 
• Comfortable multitasking across email and chat channels. 
• Experience with CRM and ticketing systems like Zendesk/HubSpot.
• Experience in writing basic how-to instructions and articles. 
• Basic troubleshooting and functionality testing skills. 
• Analytical approach to navigating, investigating, and understanding how products work. 
• Experience in supporting Web services or/and mobile applications.

Working hours

EU-based - 1 PM - 9 PM EET/EEST (+- 1 hour)