Jobs at Djinni

Team Summary

Our team consists of four software engineers and one development manager. Our main team specialization is AI/ML algorithm deployment on various embedded devices. With a focus on quality and flexibility, our team builds long-term on-device and host solutions including business logic, algorithms, and infrastructure related to ML pipelines.

Job Summary

We are seeking an experienced Software Engineer with deep expertise in IoT ecosystems and machine learning infrastructure. This role will lead the architectural design and strategic evolution of our ML algorithm execution platform in host environments, driving innovation across two critical domains: optimizing existing distributed systems and pioneering next-generation capabilities.

Responsibilities and Duties:

• Profile models and bring up new hardware. 
• Convert models, and measure their performance. 
• Drive cross-platform compatibility decisions and mentor team on embedded systems ML Infrastructure Leadership Design and optimize distributed ML inference systems for edge-to-cloud deployment.
• Lead performance engineering for throughput/latency optimization across heterogeneous hardware Own resource management strategies for memory-constrained embedded environments.
• Quality Engineering & Testing Strategy.
• Design comprehensive testing frameworks (unit, integration, HIL, performance).
• Own CI/CD pipeline architecture with automated hardware testing.
• Establish quality metrics and monitoring for production firmware deployments.
• Technical Leadership Drive cross-functional architecture decisions with product, hardware, and data science teams.
• Lead technical reviews and provide guidance on complex system design challenges.
• Own technical debt reduction and long-term scalability planning

Qualifications and Skills:

• 5+ years of commercial software development experience.
• Strong command of C++ and solid understanding of Computer Science fundamentals.
• Proven experience with Agentic AI 
• Proficient in CMake, Bash scripting, and Linux command-line operations.
• Excellent written and spoken English proficiency.

Nice to have:

• Experience with model conversion, quantization, and performance profiling.
• Knowledge of Python
• Familiarity with Git and Jenkins.
• Hands-on experience with AWS and Docker.

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member
• Competitive compensation and perks. Annual performance review
• Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company
• Gig-contract
• 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
• Medical insurance is provided from day one. Sick leaves and medical leaves are available
• Remote working mode is available within Ukraine only
• Free meals, fruits, and snacks when working in the office

Coinask.ai — a B2C AI SaaS product at the intersection of AI, Crypto, and FinTech.

We're looking for a hands-on Senior Growth Analyst who will take ownership of ensuring Coinask's data is accurate, consistent, and ready to drive business decisions — from tracking and integrations to product analytics, attribution, and dashboards.

This isn't a "just reporting" role. You'll be responsible for the product's analytical foundation: collecting data correctly, maintaining data quality, connecting different systems, and helping Marketing and Product see the full picture of the business.
 

About the Role

We're actively driving traffic and growing the product, so we need a single source of truth for Marketing and Product:

Tracking → Integrations → Data Quality → Product Analytics → Dashboards → Insights
 

You'll work closely with the Head of Marketing, Growth PM, and Engineering, to ensure a strong connection among marketing data, user behavior, and product data.
 

Your Responsibilities

• Tracking & Analytics Setup: build and maintain the Event Taxonomy, web/product tracking, and key user journey events. Work with GTM, server-side tracking, and analytics tools.
• Product Analytics: set up and maintain Amplitude, Mixpanel, PostHog, or similar systems — funnels, cohorts, retention, activation, and key product flows.
• Integrations & Data Flow: ensure correct data exchange between Web, Product, Backend, CRM, ad platforms, and analytics tools via APIs, Webhooks, n8n/Make, or other integrations.
• Marketing Analytics & Attribution: connect ad spend, traffic sources, sign-ups, and product events so Marketing and Product see accurate CAC, ROAS, conversion, and LTV.
• Data Quality & QA: regularly audit data, find duplicates, data loss, broken events, and discrepancies between systems; identify root causes and coordinate fixes with Engineering.
• Dashboards & Reporting: build and maintain clear dashboards for Marketing, Product, and Management, keeping metrics up to date with a single shared definition.
• Insights: find anomalies, patterns, and growth opportunities in the data and turn them into actionable insights for Product and Marketing.
• Use AI and automation tools to speed up analysis, SQL, QA, debugging, and data work.
  
   

What We Expect From You

MUSH HAVE 

• 2+ years hands-on with a subscription product, in-house — you owned its metrics, not just reported on them: free-to-paid conversion,

churn, cohorts of paying users

• Experience building analytics from scratch at an early product

stage — no legacy systems, no ready dashboards, no established

taxonomy

• AI tools as part of your daily workflow, not a line in a skills list

• English B2+ — working communication, materials, documentation

Core requirements

• 3+ years of experience in Product Analytics, Web Analytics, Marketing Analytics, Analytics Engineering, or Tracking.
• Confident with GTM, GA4, and product analytics tools — Amplitude, Mixpanel, PostHog, or similar.
• Understand how events, cookies, first-party data, server-side tracking, APIs, and Webhooks work.
• Strong SQL skills and the ability to work independently with data in PostgreSQL, BigQuery, or similar systems.
• Hands-on experience building integrations and data flows between marketing, product, and backend systems.
• Understand marketing attribution principles and how to connect acquisition data with product metrics.
• Able to build dashboards and reporting systems that teams actually use.
• Able to independently identify the root cause of data discrepancies and drive them to resolution with Engineering.
• Strong analytical and business thinking: you understand not just how to get a number, but why the business needs it.
• High autonomy, ownership, and comfort working in a fast-paced environment.
   

Nice to Have

• Python or JavaScript for custom scripts and API work.
• Experience with dbt, BigQuery, Snowflake, or other data tools.

• Experience in FinTech / Crypto / AI products.

  
   

How We Work

We're an AI-native team. AI is part of our daily workflow. We expect you to use AI for writing SQL, analyzing data, debugging tracking, automating QA, and speeding up routine tasks.

We value speed, pragmatism, and autonomy: a reliable system that works today beats a complex architecture that will be ready in six months.

Track → Connect → Validate → Analyze → Improve

This Role Is for You If You're Looking For

• The chance to build an analytics foundation from scratch, free of legacy systems and tracking chaos.
• Real business impact: your data and insights will be used directly by Marketing and Product.
• Broad scope: from tracking and integrations to product analytics and reporting.
• An AI-native environment where modern tools are used to genuinely speed up the work.
• High autonomy and speed without unnecessary bureaucracy.

We are looking for an experienced operational leader to take full ownership of one of our iGaming brands. You will coordinate all key business functions, ensure smooth day-to-day operations, and drive sustainable growth across the brand.

Responsibilities

• Own day-to-day operations of the iGaming brand.
• Coordinate Affiliate, CRM, Retention, Customer Support, Payments, Risk, and Product teams.
• Drive brand performance across key business metrics (GGR, NGR, FTD, Retention, LTV).
• Launch new GEOs and operational initiatives.
• Build and optimize processes across all operational functions.
• Work closely with founders on the brand strategy and scaling.

Requirements

• 4+ years in iGaming.
• Experience managing an entire casino/sportsbook brand or leading Brand Operations within an iGaming company.
• Experience coordinating Affiliate, CRM, Retention, Customer Support, Payments, and Product teams.
• Strong understanding of operational KPIs: GGR, NGR, FTD, LTV, Retention.
• Knowledge of LATAM markets is a strong advantage.
• Experience launching new GEOs or scaling existing brands is a strong advantage.
• English level: Upper-Intermediate or higher

We offer

• Opportunity to join a fast-growing international product
• Direct collaboration with decision-makers
• High level of ownership and autonomy
• Opportunity to influence product and business strategy
• Career growth toward executive leadership
• Competitive compensation
• Remote-first environment
• Paid vacation and sick leave
• Professional development support

We're looking for a Product Management Director to own the space management and Soft FM (cleaning, catering, portering) product suite of a fast-growing B2B SaaS platform for commercial real estate and facility management. The products mainly serve the UK healthcare market, where reliable facility services have a direct impact on hospitals and patients. You'll lead a team of four Product Managers and set the strategy for a multi-product portfolio. A key part of the role is bringing organically built and acquired products together into one consistent ecosystem. You'll work closely with Sales to unblock revenue and make sure roadmaps are driven by commercial results, not only delivery. It's a great fit for a commercial product leader who has already managed PM teams and led product consolidation after M&A.

Details:
Schedule: Full time
Location: Hybrid, Kraków or Warsaw (3 days per week in the office, with travel to London); Or remote from the UK is also possible
Start: ASAP
Duration: Long-term
English: Fluent
Type of collaboration: B2B Contract / Internal Employment

About the project: The client is a private equity-backed B2B SaaS company building a platform for commercial real estate and facility management. Its software is used to manage more than 100,000 buildings globally. The company is growing quickly, both organically and through acquisitions, and now has several overlapping products that need to become one platform. This role covers the space management and Soft FM services suite, with a strong focus on UK healthcare customers. The product team is set up in Poland, with close links to the business in London. It's a chance to shape the product strategy of a scaling PropTech company with strong investor backing.

You have:

• Experience as a Director of Product, Head of Product, or Group Product Manager in a B2B SaaS company
• A proven track record of directly managing, coaching, and developing a team of Product Managers (not only engineers or projects)
• Experience leading product strategy for a multi-product portfolio or consolidating products after an acquisition
• A strong commercial mindset and experience partnering with Sales to drive revenue growth
• Experience setting up product discovery processes that connect PM roadmaps to business goals
• Based in or willing to commute to Kraków or Warsaw for a hybrid schedule (3 days per week in the office), or based in the UK
• Willingness to travel to London
• Fluent English
• Nice to have: domain experience in PropTech, CAFM (Computer-Aided Facility Management), or Soft FM
• Nice to have: experience building products for the UK healthcare or public sector
• Nice to have: experience in a private equity-backed or M&A-driven growth environment

What to do:

• Own the product strategy and roadmap for the space management and Soft FM services suite
• Lead, coach, and evaluate a team of four Product Managers
• Drive the consolidation of organically built and acquired products into a single product ecosystem
• Set up discovery processes that make sure the team's roadmaps support Sales and revenue growth
• Partner closely with Sales to remove product blockers and win new business
• Understand the needs of UK healthcare and facility management customers and turn them into product priorities
• Work with Engineering, Sales, and leadership to balance commercial goals with delivery
• Track the market and competitors to find new growth opportunities for the portfolio

Who We Are 

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. PAR Retail’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. PAR Retail’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee. 

Requirements:  
- Operational knowledge of modern operating systems and networking; 

- Experience with common cloud services: AWS, GCP, and Azure; 

- Network Security and expertise in network pentesting; 

- Security testing of web applications, web services, mobile apps (hybrid and native), and IT infrastructure; 

- Understanding security certifications (PCI DSS / SOC2); 

- Ability to apply modern Application Security methodologies and frameworks; 

- Ability to use at least one modern programming language; 

- Practical experience with Burp Suite; 

- Experience with IDS, IPS, SIEM configuration; 

- Upper-intermediate English level. 

Responsibilities:  

- Requirements analysis, performing penetration testing and security audit; 

- BE, WEB, cloud and mobile clients testing; 

- Vulnerability reporting and remediation process; 

- Communication with development and project management teams; 

- Prepare security testing reports; 

- Prepare and support internal documentation for the project. 

PAR Retail Offers: 

- Long-term employment; 

- Competitive compensation with regular performance-based salary and career development reviews; 

- Paid vacations and sick leaves; 

- Health insurance program; 

- Flexible working hours; 

- Sponsored company educational program, corporate library; 

- Funny celebrations, team outings, and company events; 

- A unique and friendly environment where everyone can explore and learn new technologies. 

Who We Are

PAR Stuzo, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Who You Are:

We are seeking a skilled and proactive Support Engineer Scan Data with expertise in Node.js and intermediate SQL to join our team. The ideal candidate will be responsible for managing the day-to-day operations of our scan data processes, submitting files, correcting errors, and ensuring the smooth running of our systems. Proficiency in Python is a plus.

Responsibilities + Activities:

- Oversee and manage week-over-week and day-over-day scan data processes to ensure the timely submission and processing of data files.
- Monitor system performance and respond to issues promptly to maintain smooth operations.
- Other operational tasks as assigned by management.
File Management:
- Submit and manage scan data files, ensuring accuracy and completeness.
- Identify, diagnose, and correct errors in file submissions and data processing.
System Maintenance:
- Perform regular maintenance tasks to ensure the reliability and performance of scan data systems.
- Troubleshoot and resolve technical issues related to Node.js applications and SQL databases used in scan data processing.
Development and Scripting:
- Develop and maintain scripts and tools using Node.js to automate routine tasks and improve operational efficiency for scan data processes.
- Utilize intermediate SQL skills to manage and query databases effectively, ensuring accurate scan data handling.
- Python knowledge is a plus for additional scripting and automation tasks.
Documentation:
- Document all operational procedures, error corrections, and maintenance activities meticulously.
- Maintain detailed records of system configurations, changes, and troubleshooting steps specific to scan data operations.
Collaboration and Communication:
- Work closely with other technical staff, third parties, support teams, and clients to address technical issues and requirements related to scan data.
- Communicate effectively with stakeholders to provide updates and gather feedback on scan data processes.
 

Experience & Skills You’ll Need:

- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent experience.
- Proven experience as a Support Engineer or in a similar operational role, with a focus on scan data solutions or similar systems.
- Experience with Node.js development and intermediate SQL.
- Proficiency in Node.js for developing and maintaining applications and scripts for scan data processes.
- Intermediate SQL skills for querying and updating data, specifically for scan data.
- Familiarity with SFTP, POS systems, and data processing workflows.
- Basic understanding of Python is a plus.
- Excellent documentation skills with a keen eye for detail.
- Ability to create clear and concise technical documents, user manuals, and procedural guides specific to scan data operations.
- Familiarity with scan data processes with consumer packaged goods. 
- Proficiency in managing and utilizing UPC codes and maintaining comprehensive product catalogs.

Will be a plus:

Certifications in relevant technical fields (e.g., Microsoft SQL Server, AWS Certified Developer).

We offer:

- Long-term employment;

- Competitive compensation with regular performance based salary and career development reviews;

- Flexible working hours;

- Unique and friendly environment where everyone can explore and learn new technologies.

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri: 1 pm ET-10 pm ET

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. PAR Retail’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. PAR Retail’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.

What are you going to do? 

We're looking for a product designer to help create and shape our products: fuel and loyalty platforms built for the US market. You'll lead projects end to end, working closely with engineering and stakeholders, and you'll help stand up design practice in our team. We expect a broad range of design skills, exceptional taste, and fluency with the latest AI design workflows. 

What you'll own 

• Design end to end across our vendor-facing and internal surfaces: research, flows, UI, and the details that make it usable at volume. 
• Work directly with product and engineering from the start of a problem, not just at handoff, shaping what gets built and not only how it looks. 
• Use AI-assisted design and prototyping tools as part of your default workflow, moving from idea to tested design fast, and help bring those workflows into our existing legacy designs. 
• Establish research and customer insight practice, so evidence is embedded from problem framing through delivery. 
• Drive competitor and market analysis, including the best current design patterns and industry examples, and use it to shape design direction and inform strategic priorities across teams. 
• Ground decisions in analytics and real usage data rather than preference alone. 
• Build and maintain a design system that holds up as the product and the team grow. 
• Give engineering enough clarity to build confidently, without needing pixel-perfect specs for everything. 

Requirements 

• 5+ years designing digital products for mobile and web. 
• A portfolio that demonstrates both design sensibility and real product depth. 
• Demonstrated research ability: you can plan it, run it, and turn it into direction. 
• Fluency with AI tools, with the ability to work directly in code rather than relying solely on prompts. 
• Strong Figma fundamentals: components, auto layout, variables, and systems that hold up under other people's hands. 
• Excellent communication, with a track record of working effectively with US-based stakeholders. 

Nice to have 

• Experience in retail, fueling, or loyalty domain products. 
• Experience improving user flows in complex domains with a large user base and high event volume. 
• Motion and brand design skills you can apply to product and marketing surfaces. 

PAR Retail Offers:

- Long-term employment;

- Competitive compensation with regular performance-based salary and career development reviews;

- Paid vacations and sick leaves;

- Health insurance program;

- Flexible working hours;

- Sponsored company educational program, corporate library;

- A unique and friendly environment where everyone can explore and learn new technologies.

About us

At Mr. Jeff AMZ, we have been helping Amazon sellers reinstate deactivated accounts and resolve account health issues for over 5 years.

We are growing quickly and are looking for an attentive and responsible Assistant Manager for Amazon Appeals to strengthen our team.

You will work closely with our senior Amazon account reinstatement specialist, who will act as your mentor and guide you through the basics of preparing appeals, analyzing cases, and understanding the Amazon appeal process.

Responsibilities

You will assist our appeal managers with Amazon reinstatement cases, including:

• Preparing appeals for Amazon Seller Performance and other Amazon teams;
• Analyzing Amazon notifications, client documents, and case details;
• Communicating with clients in English, both in writing and by phone;
• Contacting Amazon Support regarding ongoing cases;
• Organizing case information, documents, and updates;
• Working with the Amazon Seller Central interface.

We provide training on how to prepare appeals, so previous reinstatement experience is a plus but not required.

Requirements

• English level B2 or higher, both written and spoken;
• Basic understanding of Amazon policies and the Amazon Seller Central interface;
• Strong attention to detail — this is a key requirement for the role;
• Ability to work with written information and documents;
• Responsible and organized approach to tasks;
• Good written communication skills;
• Willingness to learn Amazon appeal and reinstatement processes.

Will be a plus

• Experience with Amazon seller accounts;
• Practical knowledge of Amazon account suspensions and reinstatement cases;
• Experience in customer support, account management, e-commerce, or written communication with clients;
• Experience writing appeals, reports, or official letters in English;

What we offer

• Сompetitive compensation, discussed individually based on the interview results;
• Remote work format;
• Support and mentorship from a senior Amazon account reinstatement specialist;
• Professional growth in the e-commerce and Amazon field;
• Support from experienced managers;
• Opportunity to develop expertise in Amazon account reinstatement.

How to apply

Please send your CV and briefly answer:

• What is your English level?
• Do you have any experience with Amazon?
• Have you worked with clients or written communication before?

Job Summary
As a Software Engineer, you will work directly with AI coding models to identify weaknesses, debug incorrect outputs, and create stronger alternative solutions. Your main responsibility will be to evaluate AI-generated solutions, identify mistakes, uncover reasoning gaps.

Key Responsibilities

• Work with Frontier Labs, producing training data to train Al models. 
• Test and evaluate agentic coding models designed to perform complex engineering tasks at a senior developer level.
• Compare AI-generated solutions against senior engineering standards and best practices.

Requirements

• 3–4 years of hands-on experience as a Full Stack Developer on commercial projects, including B2B SaaS systems and data-heavy applications.
• Use AI tools (AI agents, Claude Code, Cursor, Codex or similar) in daily workflow.  
• Strong judgment across the full software lifecycle:
  • Reading a PRD and breaking it into Jira tickets
  • Estimating effort and scoping work
  • Architecture and design choices
  • Reviewing PRs
  • Debugging and recovering when blocked
• Strong proficiency with React.js and Node.js, with experience using Express.js or NestJS to build scalable backend systems that support complex business logic.
• Experience designing and integrating REST APIs. 

• Upper-Intermediate English (B2). 

   

Bonus:

• Computer Science or related education. 
• Python programming experience. 
• Strong understanding of algorithms and data structures. 

You will be part of building better AI systems by helping improve the quality, accuracy, and reliability of the answers they provide. If you want to use your engineering skills in a fast-growing AI field, this role is a strong opportunity to contribute to the future of AI-assisted development.

We are looking for a Regular DevOps / Cloud Infrastructure Engineer to support infrastructure automation, environment deployment, and GitOps-based delivery.

• Responsibilities:

  * Own the Terraform infrastructure - API Gateway routes, Lambda functions, IAM roles, EC2, DynamoDB tables, SQS queues, AWS Workspaces .etc
  * Design and maintain Python Lambda handlers that integrate with Active Directory/LDAP, GitLab, JFrog Artifactory, and the AWS SDK, handling KMS-encrypted secrets and SSM parameters.
  * Run and troubleshoot the Jenkins deployment pipeline across environments (plan / create / destroy / test).
  * Keep integration tests healthy and add coverage for new endpoints.
  * Manage secrets and access control - Jenkins credentials, KMS key permissions, API keys stored in SSM.
  * Solid Ansible skills for authoring and maintaining idempotent playbooks, roles, and inventories across Linux and Windows hosts.
  * Strong Linux administration skills, including shell scripting, package and service management, systemd, networking, and troubleshooting.

• Mandatory Skills Description:

  * Hands-on experience with AWS or Azure.
  * Experience with Terraform and infrastructure-as-code.
  * Knowledge of networking: VPC, subnets, routing, security groups, NAT, private endpoints.
  * Experience with IAM roles and policies.
  * Experience with Jenkins, GitLab CI/CD or Azure DevOps Pipelines.
  * Ability to troubleshoot complex cloud deployments.
  * Good communication and documentation skills.

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

We are looking for a CRM Manager to join our team.

Job Description:

• Plan, set up, and launch CRM campaigns, bonuses, and promotional mechanics;
• Build player segments and personalized communications across different lifecycle stages;
• Analyze campaign performance, validate data, and turn insights into improvements for future launches;
• Work with Excel and Tableau for segmentation, reporting, and CRM analysis;
• Test, optimize, and automate CRM communication flows;
• Participate in campaign planning, budgeting, and prioritization;
• Review campaign content and set tasks for the content team;

• Manage multiple parallel launches and ad hoc requests in a fast-paced environment.

   

Qualifications:

• 2+ years of hands-on CRM experience, preferably in iGaming;
• Strong understanding of bonus mechanics, segmentation, lifecycle communication, and retention;
• Strong analytical skills and confidence working with large datasets;
• Good Excel skills; experience with Tableau will be a plus;
• Experience with CRM platforms and campaign setup;
• Ability to understand both how CRM activities are launched and the business logic behind them;
• Strong attention to detail and ability to manage multiple priorities;

• Intermediate English.

   

What will help you succeed:

• Analytical and data-driven mindset;
• High level of ownership and independence;
• Ability to work effectively with large volumes of information;

• Proactive approach and adaptability in a dynamic environment.

   

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri: 6 pm ET-10 pm ET (00:00–04:00 CEST)

Talk to German-speaking companies about Tender Navigator, help start new conversations and learn how B2B SaaS sales and business development actually work. No sales experience needed - we will teach you.

The role

We are looking for a German-speaking intern who enjoys talking to people and wants to learn how a B2B software company finds and wins its customers. This is a first job in tech, not a senior sales position - if you speak German, are proactive and want to learn, we can teach you the rest.

You will help us reach German-speaking companies and partners, start conversations, introduce what Tender Navigator does and spot the ones worth following up. Nobody will hand you a script and a target on day one: you will learn the product and the market with the team, and take on more as you get comfortable.

We are a small team, so your work is visible from week one and you get to see the whole picture - how a message turns into a conversation, a conversation into a demo, and a demo into a customer.

Languages

Fluent or strong German is the one thing we cannot teach you - you will be writing to and speaking with people in German-speaking markets.

Ukrainian at native level and English at a good working level are needed for day-to-day work with the team.

You do not need business or sales German. Clear, confident, natural German is enough.

What you will be doing

• Getting in touch with German-speaking companies and potential partners.
• Starting conversations and introducing Tender Navigator in plain language.
• Helping spot companies that could genuinely benefit from the product.
• Supporting the team through the business development and sales process.
• Keeping your outreach and conversations organised so nothing gets lost.
• Passing on what you hear from the market to the product and marketing teams.
• Learning how B2B SaaS sales and business development work in practice, with the team.

What we are looking for

Genuinely short list. Sales experience is not on it, and not having any will not count against you.

• Fluent or strong German.
• You enjoy talking to people and are comfortable starting a conversation.
• Active, energetic and proactive - you do not wait to be told what to do next.
• A real willingness to learn.
• Responsible, and able to organise your own work without someone checking on you.

What you will learn

• How a B2B SaaS company finds, qualifies and wins customers.
• How to open a conversation with a company that has never heard of you.
• How to listen for a real business problem behind a polite answer.
• How the tendering and public procurement market works, and who buys in it.
• How to work with modern sales and outreach tools - we will show you the ones we use.

This is a good fit if you are

• A student or a recent graduate looking for a first real role.
• Curious about startups, SaaS, sales or business development.
• Good with people and with words, with no formal sales background at all.
• Looking for a place where you will learn quickly and see the results of your work.

Nice to have, definitely not required

• Any experience talking to customers - retail, hospitality, support, volunteering, student societies. It all counts.
• An interest in technology, startups or how businesses buy software.
• Studies in business, economics, communication, languages or something adjacent.
• Other languages on top of German.

Admiral Studios is a fast-growing Ukrainian IT outsourcing company, specializing in web development, mobile development, UI/UX, and SEO.

We embrace the latest and most advanced technologies: Node.js, React, Laravel, Shopify, Python, and WordPress.

We create quality projects for clients in the US, Europe, the UK, and Canada 🌍, especially Healthcare, Real Estate, and E-commerce projects.

Currently, our team consists of more than 60+ skilled experts 👨‍💻, and we are constantly growing.

Now, we’re looking for a Project Manager ⭐️ who will take full ownership of the product from the client side and ensure smooth delivery and strong client relationships. 

For a perfect match, we expect  🎯

• 2+ years of experience as Project Manager in IT projects
• Strong experience in client communication (calls, demos, status updates, expectation management)
• Experience working with international clients (US / EU markets)
• Hands-on experience with product delivery and ownership of outcomes
• Ability to gather, analyze, and document business & product requirements
• Experience working with Agile / Scrum / Kanban
• Understanding of software development lifecycle (web & mobile projects)
• Experience with product discovery, MVP definition, roadmap planning
• Strong analytical thinking and structured approach to problem-solving
• Upper-Intermediate+ English (spoken & written)

Nice to have 💎

• Experience working in outsourcing / agency environment
• Background in Healthcare, Real Estate, or E-commerce projects
• Basic understanding of UX/UI principles

Duties & Responsibilities 💼

• Act as the main point of contact for the client and take full ownership of the product delivery and final results
• Own the product outcome: be responsible not only for the process, but for delivering measurable value and client satisfaction
• Lead the discovery phase: clarify business goals, client expectations, needs, and success metrics
• Translate client needs into clear requirements, user stories, and actionable tasks for the development team
• Manage product backlog, priorities, and roadmap, ensuring alignment with business goals
• Ensure smooth project delivery: timelines, scope, risks, dependencies, and delivery commitments
• Facilitate clear and transparent communication between client and development team
• Conduct regular status calls, demos, reviews, and alignment sessions with clients
• Control scope changes and proactively manage client expectations
• Ensure product quality, delivery consistency, and client satisfaction from project start to release

Why Join Admiral Studios?

⭐️Growth-Oriented Environment – value efficiency, flexibility, and results

🤝Team Spirit – Regular corporate online & offline events to keep the team connected
📚Professional Development Support – we provide:

• A structured Performance Review system
• Access to an internal knowledge library
• Career growth opportunities with a clear development plan
• A budget for improving work processes and implementing new ideas

🧘Work-Life Balance – Enjoy a flexible work schedule and a fully remote work model
✅Paid Time Off – 20 vacation days + 10 sick leave days per year

Hiring steps: Screening — Tech Interview — СТО Interview — Job Offer 

If your experience and skills match our candidate scorecard, the recruiting team will contact you within 5 business days 💙

Don't forget to provide your Telegram nickname for contact