Jobs at Djinni

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Social Media Content Specialist to join our team!

Requirements:

- 1+ year of experience in SMM;

- 2+ years in content creation: copywriting, news, memes, announcements, trends;

- Deep understanding of sport/football: teams, players, tournaments, context;

- Solid understanding of visual aesthetics (composition, typography, color);

- Good self-management skills: prioritization, focus, and discipline.

Responsibilities:

- Develop and execute a social media content plan aligned with the global SMM strategy and marketing goals;

- Close working with local market features: localization of the content, filling the calendar of local events, celebrations, stop-topics etc;

Create content ideas, titles, captions (posts, memes, stories, reels) following our tone of voice;

Prepare briefs and tasks for designers in Jira, ensuring visual and message alignment;

Collaborate with the team on cross-geo campaigns and ensure localization for the market;

Monitor trends, memes, football news & cultural events that matter for the audience;

Conduct content analytics: track content performance, audience reactions, and engagement insights, ba able to suggest hypotheses for improvement;

Ensure quality and timing: relevant, engaging, visually strong, and on-brand.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
📍Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
🏖Paid vacations, sick leave, personal events days, days off;
👨🏻‍⚕️Corporate health insurance program for your well-being;
💵Referral program enjoy cooperation with your colleagues and get the bonus;
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
🎯Rewards program for mentoring and coaching colleagues;
🗣Free internal English courses;
🧘Yoga classes to help you stay active and energized;
✈️In-house Travel Service;
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers, special office days dedicated to holidays;
🎳Company events, team buildings.

About the Role

We're building AI-powered products and we need someone who can work across the full stack without needing a handoff at every layer. This role spans backend services, AI orchestration, real-time voice systems and frontend interfaces. You'll own features from design to deployment and be expected to debug issues that cut across all of them.

If your experience is limited to a single layer of the stack, or your AI exposure hasn't gone beyond side projects, this role isn't the right fit.

What You'll Do

• Design and build backend services and APIs using Node.js and Python
• Build and operate AI workflows using LangChain and LangGraph for orchestration, chaining and agent logic
• Use LangSmith for tracing, evaluation and debugging of AI pipelines in production
• Integrate real-time voice capabilities using LiveKit and related voice AI infrastructure
• Build frontend interfaces using React and Next.js that are fast, reliable and handle streaming AI responses cleanly
• Own features end to end from initial design through deployment, monitoring and iteration
• Handle async workflows, background jobs and real-world failure scenarios
• Set up logging, tracing and alerting so production issues surface before users report them
• Debug problems that span frontend, backend, AI pipelines and infrastructure simultaneously
• Work with product to turn vague requirements into well-scoped, shipped features
• Review code and maintain technical standards across the team

What You'll Need

• 5+ years of professional software engineering experience in production environments
• Strong hands-on experience with Node.js and Python at production scale
• Demonstrated experience building AI workflows using LangChain, LangGraph or comparable frameworks
• Working knowledge of LangSmith or equivalent tooling for AI observability and evaluation
• Experience building and operating backend APIs used by real users
• Solid experience with React and Next.js or equivalent frontend frameworks
• Strong understanding of async programming, streaming (SSE/WebSocket) and frontend state management
• Experience with MongoDB or similar document stores including data modelling trade-offs
• Comfort deploying and operating services on AWS, GCP or equivalent cloud environments
• Ability to debug across frontend, backend and AI layers using logs, traces and metrics

Good to Have

• Hands-on experience with LiveKit or other real-time voice and audio pipeline systems
• Prior work on conversational AI, voice agents or multi-modal AI products
• Experience with RAG pipelines, LLM evaluation or fine-tuning workflows
• Background in a fast-moving startup or high-velocity product environment

What We Expect

• You take ownership of what you build and don't wait for someone else to fix broken things
• You understand trade-offs and can communicate them clearly to non-engineers
• You think in systems, account for failure modes early and design for graceful degradation
• You leave code and documentation in better shape than you found it

What You'll Get

• End-to-end ownership of features that ship to real users
• Direct influence over technical and architectural decisions
• Work on systems that are used daily by real users
• A small team where your contributions have visible product impact

We are seeking a highly skilled and motivated Android BSP Engineer with deep expertise in Android platform development, BSP customization, and system integration. The ideal candidate will bring extensive experience in embedded software/firmware development, Android HAL, and Android BSP, with strong knowledge of Android camera, display, and media subsystems.

This role offers the opportunity to work with the latest Android versions (preferably Android 14 and beyond), contributing to the development and optimization of Android-based embedded platforms. You will work at the intersection of hardware and software, helping to integrate, customize, and enhance core Android platform components while solving complex system-level challenges.

You’ll be part of a cross-functional team developing and optimizing Android-based platforms, collaborating closely with hardware and software engineers to deliver robust, scalable, and high-performance solutions.

Technical Requirements:

• 8+ years of professional experience in embedded software/firmware development.
• 2+ years of hands-on experience with Android BSP development, platform customization, and system integration.
• Hands-on experience with Android AOSP development.
• Strong understanding of recent Android versions, features, APIs, and changes (preferably Android 14 or later).
• Experience working with Android HAL and Android subsystems, particularly Camera, Display, and Media.
• Strong understanding of Android platform architecture and interactions between BSP, HAL, Android subsystems, and hardware components.
• Strong proficiency in C/C++ development.
• Solid experience in Embedded Linux development, including power management, display drivers, and connectivity stacks such as Wi-Fi and Bluetooth.
• Familiarity with Android development tools and workflows, including ADB, Fastboot, Repo, Git, Gerrit, and GitHub.

Responsibilities:

• Work with Android source code and build system: synchronize repositories, manage branches and patches, integrate third-party components, and resolve build issues and conflicts.
• Develop, customize, and maintain Android BSP components, platform integrations, and system-level features for Android-based embedded devices.
• Modify and improve Android platform components according to project requirements, including customization for specific hardware and product needs.
• Develop, integrate, and maintain Android HAL components and support Android subsystems, particularly camera, display, and media.
• Collaborate with hardware teams to support platform bring-up, hardware integration, validation, and troubleshooting activities.
• Customize and maintain Linux kernel and embedded platform components: configure Device Tree, integrate and modify drivers, and support hardware-specific functionality.
• Debug and diagnose software and hardware issues across Android BSP, HAL, camera, display, media, and Embedded Linux layers using logcat, dmesg, ADB, and other debugging tools.
• Analyze root causes, document solutions, and contribute to system stability, performance optimization, and overall platform reliability.

Important: if you believe your experience matches this position, please make sure that all relevant technologies, tools, and skills required for the role are clearly reflected in your CV. We can only evaluate qualifications that are explicitly listed in the resume.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German language. 

Job Details:

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

We are looking for a skilled DevOps Engineer.

Project description:

European project in the field of green energy.

Your daily work includes:
- Designing, building, and maintaining platform components in AWS to support our development infrastructure.
- Optimizing infrastructure provisioning through Infrastructure-as-Code (IaC) practices using Terraform, ensuring robust monitoring and alerting.
- Troubleshooting complex production issues alongside cross-functional teams, ensuring high uptime and reliability.
- Leading on-call incident response and actively participating in service restoration when needed.
- Streamlining our CI/CD pipelines and automating deployment processes for rapid, reliable releases.
- Empowering the engineering team with automation solutions that accelerate development.

What you'll need to succeed:
- Cloud Expertise: Hands-on experience with AWS services (EKS, ECS, S3, RDS, Route53) and deep knowledge of scaling cloud environments.
- Backend Development: Proficiency in Python-based frameworks and microservices architectures.
- Containerization: Expertise in deploying containerized applications using Kubernetes and Docker, along with experience in migrating services to container orchestration tools like EKS and ECS.
- Database Management: Proven experience with relational databases like Postgres/MySQL, as well as NoSQL solutions like MongoDB/DynamoDB.
- CI/CD Mastery: Solid experience in building automated pipelines for testing and deployment, and working with CI/CD tools like GitHub Actions, Travis CI, or CircleCI.
- Security and Monitoring: A strong foundation in Linux systems, security best practices, and experience building monitoring and alerting systems with tools like DataDog or NewRelic.

Would be a plus:
- Experience working with Hetzner.

We offer:

- 5-day working week, 8-hour working day, flexible schedule;

- No time tracker;

- Competitive salary;

- Work-life balance;

- Remote work;

- Standard social guarantees: annual leave, sick days, state holidays;

- We understand the value of knowledge and training, so if you will find interesting and useful courses for yourself, we will pay for them;

- We value life and work time therefore all issues are resolved on the spot without unnecessary bureaucracy.

Media Buyer (Facebook | Nutra)

About Us

We are a performance marketing team focused on affiliate marketing and traffic acquisition. We are currently scaling our Nutra direction and looking for a Media Buyer who is experienced with Facebook Ads, data-driven decision-making, and campaign optimization.

Responsibilities

• Launch, manage, and optimize Facebook advertising campaigns.
• Work with Nutra offers and funnels.
• Prepare, test, and analyze creatives.
• Validate and optimize ad funnels before scaling.
• Warm up and prepare advertising accounts for launch.
• Coordinate tasks with creative, farming, and technical teams.
• Monitor campaign profitability and performance.
• Analyze key metrics such as ROI, CPL, CR, EPC, and others.
• Maintain internal reporting on creatives, campaigns, and landing pages.
• Use spy tools and research new market opportunities and approaches.

Requirements

• 3–6+ months of experience in affiliate marketing/media buying.
• Hands-on experience with Facebook Ads as the primary traffic source.
• Experience in Nutra
• Ability to provide cases, statistics, or examples of successful campaigns.
• Strong understanding of unit economics and performance metrics.
• Experience with tracking platforms (Keitaro or similar).
• Ability to independently analyze and optimize funnels.
• Understanding of creative production processes and briefing creatives.
• Basic skills in photo/video editing tools will be a plus.
• Strong analytical mindset, attention to detail, and result-oriented approach.

What We Offer

• Performance-based compensation with attractive earning potential.
• We are open to discussing candidates' compensation expectations individually.
• Access to exclusive offers from top affiliate networks.
• Resources for testing and scaling campaigns.
• Support from an experienced Team Lead and team.
• Fully remote work format.
• Opportunities for professional and financial growth.

ZBL is an international EdTech product company that builds, launches, and scales proprietary education brands in the Health & Fitness niche, powered by global influencers and performance marketing. We operate as a full-cycle model: from idea and product development to marketing, analytics, and operations — fully in-house.

Key Responsibilities:

• Plan, launch, and manage Meta (Facebook & Instagram) ad campaigns for multiple products and audiences.
• Conduct audience research, targeting, and segmentation to maximize ad performance.
• Monitor, analyze, and optimize campaigns to achieve KPIs (ROAS, CTR, CPA, etc.).
• Create, test, and iterate ad creatives, copy, and formats for maximum engagement.
• Manage ad budgets and bidding strategies to ensure cost-efficient campaigns.
• Prepare regular performance reports with actionable insights for the marketing team.
• Stay updated with Meta Ads Manager features, trends, and best practices.
• Collaborate with designers, copywriters, and marketing teams to ensure campaigns align with brand goals.

Requirements:

• Proven experience managing Meta Ads campaigns with measurable results.
• Strong analytical skills and experience using data to optimize campaigns.
• Knowledge of audience research, targeting, and ad segmentation.
• Experience with ad creative testing, copywriting, and A/B testing.
• Familiarity with ad budget management and bidding strategies.
• Excellent communication and collaboration skills.
• Ability to work independently and meet deadlines in a fast-paced environment.

Benefits:

• Health First: Free access to all our fitness products to stay in peak shape.
• Performance Rewards: Transparent bonus system, corporate English lessons, and rewards for outstanding achievements.
• Remote Culture: 100% remote work within a team of growth-oriented professionals.

We are looking for a Senior Data Engineer to support a wealth/asset management client with data integration, data platform modernization, reporting, and analytics enablement.
The ideal candidate should have strong experience building reliable data pipelines, integrating enterprise and financial systems, preparing data for BI/analytics, and working with business-critical datasets where accuracy, governance, and data quality are essential.
This role may involve working with data from portfolio management systems, CRM / ERP platforms, SAP, finance systems, reporting tools, and cloud-based data platforms.
 

Responsibilities:

Design, build, and maintain scalable data pipelines from enterprise systems into analytics/reporting environments
Integrate data from systems such as SAP, CRM, portfolio/wealth management platforms, APIs, flat files, and databases
Build and optimize data models for BI, reporting, dashboards, and business analytics
Support Tableau / Power BI reporting by preparing clean, reliable, well-structured datasets
Develop ETL / ELT workflows for ingestion, transformation, validation, and reconciliation
Implement data quality checks, monitoring, logging, and issue resolution processes
Work with business stakeholders to understand reporting requirements and translate them into data models
Collaborate with analysts, BI developers, application teams, and business users
Support migration or modernization of legacy reporting/data workflows into a more scalable architecture
Ensure data security, access control, governance, and compliance with financial-industry expectations

Requirements

5+ years of experience in data engineering, data warehousing, or analytics engineering
Strong SQL skills and experience designing analytical data models
Experience building ETL / ELT pipelines and working with structured business data
Hands-on experience with cloud data platforms or warehouses such as Snowflake, Databricks, Redshift, BigQuery, Azure Synapse, or similar
Experience integrating data from ERP / enterprise systems; SAP experience is a strong plus
Experience supporting BI tools such as Tableau, Power BI, Looker, or similar
Strong understanding of data quality, reconciliation, lineage, governance, and access control
Experience working with APIs, batch data loads, scheduled jobs, and file-based integrations
Ability to work with stakeholders to clarify reporting needs and data definitions
Strong communication skills and ability to work in a client-facing environment

Nice to Have

Experience in wealth management, asset management, private banking, investment management, family office, or financial services
Experience working with portfolio, holdings, transactions, performance, client, or advisor data
Experience with SAP data extraction/integration, SAP BW, SAP HANA, or SAP Datasphere
Experience with Tableau and Power BI semantic models/datasets
Experience with Python for data processing and automation
Experience with dbt, Airflow, Fivetran, Matillion, Informatica, Azure Data Factory, AWS Glue, or similar tools
Experience with master data management, data catalogues, data lineage, or data governance platforms
Understanding of financial reporting, regulatory reporting, or client reporting workflows

Tech Stack / Tools
Relevant experience may include:

Data platforms: Snowflake, Databricks, Redshift, BigQuery, Azure Synapse
ETL / orchestration: Airflow, dbt, Azure Data Factory, AWS Glue, Fivetran, Matillion, Informatica
BI / reporting: Tableau, Power BI, Looker
Enterprise systems: SAP, SAP BW, SAP HANA, SAP Datasphere, CRM, portfolio management platforms
Languages: SQL, Python
Cloud: AWS, Azure, GCP
Data governance: data quality checks, lineage, access control, reconciliation

We are seeking a highly organised and dynamic HR Manager with a strong focus on Learning & Development (L&D) and Mandatory Training Coordination.
This role is specifically designed for a professional with a background in regulated industries who understands how to balance talent growth with strict compliance requirements.

You will own the end-to-end employee learning journey while ensuring that 100% of our global team meets all regulatory, security, and mandatory corporate training standards.
 

Key Responsibilities

L&D Coordination and Mandatory Training Management 

• Collaborate closely with internal experts to design, roll out, and track all mandatory corporate trainings required by our regulatory frameworks (e.g., AML/CFT, Sanctions, Data Privacy/GDPR, Information Security, Anti-Bribery). 
• Implement L&D annual planning. Partner with Legal, Compliance, and InfoSec teams to ensure training initiatives strictly align with financial market regulations (e.g., MiCA, DORA, PCI-DSS).
• Maintain flawless, audit-ready training logs and completion records, using the corporate LMS (KnowBe4). Act as the primary HR contact during internal, external, and regulatory audits to demonstrate full alignment with regulatory training requirements.
• Conduct training needs analyses across technical and soft-skill domains, and build tailored onboarding learning paths.
• Implement automated tracking, reminders, and escalation paths to ensure 100% compliance and completion rates across a distributed global team.
   

HR Management and Operations

• Manage core HR processes (including performance reviews, employee relations, and off-boarding) for designated teams with a strict adherence to corporate governance.
• Lead the distribution and acknowledgement of corporate policies, track employees’ electronic signatures to ensure employees have read and understood the guidelines, and run regular reports on policy comprehension.
• Continuously optimise usage of the corporate HRIS (BambooHR) to ensure data security, automated reporting, and seamless HR operational efficiency.

Requirements (Must-Haves)

• 2+ years of HR Generalist experience, with a proven focus on implementing L&D initiatives or coordinating mandatory compliance training programs.
• Direct experience managing end-to-end core HR processes (including performance reviews, onboarding/off-boarding, and employee relations).
• Hands-on experience managing Learning Management Systems (LMS) and e-learning platforms to track employee progression, course completions, and training metrics.
• Familiarity with BambooHR (or similar HRIS systems) for data management and reporting.
• Fluent English with impeccable communication and reporting skills.
   

Preferred (Nice-to-Haves)

• Proven track record working in HR roles within a regulated industry (e.g., Banking, Financial Services, or Insurance, FinTech, Crypto).
• Direct experience compiling, organising, and preparing employee training data for internal or regulatory compliance audits.
• Experience managing HR and training frameworks for fully remote or globally distributed teams across multiple jurisdictions.
• Proficiency in Ukrainian or Russian is a distinct advantage.

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring, dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Core Responsibilities

• Player Support via Live Chat: Handle inbound player inquiries through live chat and email - account issues, bonuses, payments, and general platform questions.
• Outbound Calls: Conduct outbound calls when required to follow up on unresolved cases, clarify player issues, or complete verification procedures.
• Issue Resolution & Escalation: Resolve standard and complex player issues independently; escalate edge cases to relevant teams (Antifraud, Billing, Retention) when necessary.
• CRM & Ticket Management: Accurately log all interactions in the CRM system, maintain case documentation, and follow established support workflows and scripts.
• Quality & Compliance: Follow quality standards, internal guidelines, and responsible gambling policies in every player interaction.

Requirements

• 1 year of experience in a customer support role — preferably within iGaming, betting, FinTech, or a closely related industry.
• Strong written English communication skills (B2+ level); ability to convey information clearly and professionally in chat and email.
• Confident verbal English for outbound calls and voice communication when needed.
• Proficiency with CRM and chat systems (LiveChat/Helpdesk/Intercom/Zendesk); comfortable navigating multiple tools simultaneously.
• Stress-resistant and solution-oriented — able to stay calm and constructive with demanding or frustrated players.
• Basic understanding of iGaming mechanics: casino products, sports betting, bonus structures.
• Own equipment required: personal computer/laptop meeting minimum performance requirements, stable internet connection (min. 20 Mbps).

Nice to Have

• Knowledge of KYC / AML procedures.
• Familiarity with responsible gambling frameworks.

Work Schedule

Working Hours: Rotating shift schedule — 2 days on / 2 days off, 12 hours per shift

Shift Times:

• Day shift: 09:00 – 21:00
• Night shift: 21:00 – 09:00

Remote Work Conditions:

• Fully remote position 
• Personal equipment required (PC/laptop + stable internet connection)

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring, dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Core Responsibilities

• Onboarding & Training: Onboard new support agents using internal guidelines and knowledge base materials; conduct structured training sessions to ensure full product, process, and tools proficiency before agents go live.
• Knowledge Base Management: Maintain and update training materials, scripts, in line with product and policy changes; ensure the team always operates from current documentation.
• Team Performance Oversight: Monitor day-to-day agent activity, track KPIs, and identify performance gaps; provide timely feedback, coaching, and corrective guidance.
• Chat & Quality Review: Regularly audit agent conversations across all channels (live chat, emais); score interactions against quality rubrics and deliver structured feedback.
• Scheduling: Build and manage shift schedules for the support team, ensuring full coverage across all time zones and shifts while balancing team workload.
• Task Management: Assign tasks and priorities to agents based on queue load and business needs; coordinate daily team stand-ups and briefings.
• Reporting: Prepare regular performance reports (daily, weekly, monthly) covering key metrics: CSAT, FCR, SLA compliance, and individual agent stats; present findings to management.
• Escalation Handling: Act as the first escalation point for complex or sensitive player cases; liaise with Antifraud, Billing, and Retention teams to resolve issues efficiently.
• Process Improvement: Continuously identify workflow inefficiencies and propose improvements to increase team performance and player satisfaction.

Requirements

• Minimum 2 years of experience in customer support, with at least 1 year in a team lead, senior, or supervisory role.
• Strong written and verbal English communication skills (B2+ level) 
• Proven ability to train, coach, and develop support agents from onboarding through to independent performance.
• Experience with quality assurance processes: chat auditing, scoring, and structured feedback delivery.
• Confident working with CRM, helpdesk, and scheduling tools (LiveChat, Zendesk, Intercom, or similar).
• Strong organizational skills — able to manage schedules, task distribution, and reporting simultaneously.
• Data-oriented mindset: ability to read performance dashboards, identify trends, and translate numbers into action plans

Nice to Have

• Background in iGaming, betting, or FinTech — Tier-1 market experience is a strong advantage.
• Familiarity with KYC / AML procedures and responsible gambling frameworks.
• Experience working with distributed remote teams across multiple time zones.
• Additional language skills beyond English.

Remote Work Conditions:

• Fully remote position
• Personal equipment required (PC/laptop + stable internet connection)
• All work and communication tools provided by the company

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

• Work Schedule Monday-Friday: 10-19

   

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team, providing an inspiring, dynamic work culture.

Established in 2024, we are aimed to deliver services and solutions for businesses. We attract and retain the best IT professionals, offering avenues for development and progress to provide exceptional solutions to clients around the globe. Join us and become a part of JarvisHeart’s success story.

Core Responsibilities

• Onboarding & Training: Onboard new support agents using internal guidelines and knowledge base materials; conduct structured training sessions to ensure full product, process, and tools proficiency before agents go live.
• Knowledge Base Management: Maintain and update training materials, scripts, in line with product and policy changes; ensure the team always operates from current documentation.
• Team Performance Oversight: Monitor day-to-day agent activity, track KPIs, and identify performance gaps; provide timely feedback, coaching, and corrective guidance.
• Chat & Quality Review: Regularly audit agent conversations across all channels (live chat, emais); score interactions against quality rubrics and deliver structured feedback.
• Scheduling: Build and manage shift schedules for the support team, ensuring full coverage across all time zones and shifts while balancing team workload.
• Task Management: Assign tasks and priorities to agents based on queue load and business needs; coordinate daily team stand-ups and briefings.
• Reporting: Prepare regular performance reports (daily, weekly, monthly) covering key metrics: CSAT, FCR, SLA compliance, and individual agent stats; present findings to management.
• Escalation Handling: Act as the first escalation point for complex or sensitive player cases; liaise with Antifraud, Billing, and Retention teams to resolve issues efficiently.
• Process Improvement: Continuously identify workflow inefficiencies and propose improvements to increase team performance and player satisfaction.

Requirements

• Minimum 2 years of experience in customer support, with at least 1 year in a team lead, senior, or supervisory role.
• Strong written and verbal English communication skills (B2+ level) 
• Proven ability to train, coach, and develop support agents from onboarding through to independent performance.
• Experience with quality assurance processes: chat auditing, scoring, and structured feedback delivery.
• Confident working with CRM, helpdesk, and scheduling tools (LiveChat, Zendesk, Intercom, or similar).
• Strong organizational skills — able to manage schedules, task distribution, and reporting simultaneously.
• Data-oriented mindset: ability to read performance dashboards, identify trends, and translate numbers into action plans

Nice to Have

• Background in iGaming, betting, or FinTech — Tier-1 market experience is a strong advantage.
• Familiarity with KYC / AML procedures and responsible gambling frameworks.
• Experience working with distributed remote teams across multiple time zones.
• Additional language skills beyond English.

Remote Work Conditions:

• Fully remote position
• Personal equipment required (PC/laptop + stable internet connection)
• All work and communication tools provided by the company

What we offer:

• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

• Work Schedule Monday-Friday: 10-19

   

Responsibilities
Design, build, and maintain end-to-end data pipelines using Palantir Foundry

Develop and manage data models, transformations, and workflows within Foundry

Integrate data from multiple sources (APIs, databases, files, event streams)

Ensure data quality, reliability, security, and governance across data products

Optimize performance and scalability of data pipelines and analytics workloads

Collaborate with product managers, analysts, and stakeholders to translate business needs into data solutions

Support analytics, reporting, and advanced use cases (including ML/AI where applicable)

Contribute to best practices, documentation, and data platform standards

Requirements (Must-Have)
Senior-level experience as a Data Engineer (5+ years)

Palantir certification (Foundry)

Strong hands-on experience working with Palantir Foundry in production

Excellent proficiency in Python and SQL

Experience building and operating cloud-based data platforms

Solid understanding of data modeling, ETL/ELT, and data warehousing concepts

Strong focus on data quality, governance, and security

Experience working in Agile, cross-functional teams

Professional working proficiency in English

Must be located in Europe

Nice to Have
Experience with cloud platforms (AWS, Azure, or GCP)

Exposure to analytics engineering or data product development

Experience working in regulated or enterprise environments

About AIstats

AIstats is transforming the football data market by moving from 2D to 3D, powered by a cutting-edge Computer Vision and Machine Learning ecosystem that unlocks deep insights for both fans and professionals.

What we build

Advanced Football Analytics — a mobile app for football fans an— a mobile app for football fans and bettors that reached 100k MAU in less than a year, featuring advanced statistics powered by our proprietary ML and Computer Vision technologies.

Advanced Analytics for Football Clubs — a next-generation analytics platform helping football clubs, scouts, and agents make smarter decisions both on the pitch and in the transfer market. Thanks to our early leadership in skeletal tracking data, AIstats secured several Tier-1 club partnerships within months of launching the platform.

Responsibilities

• Develop and improve statistical and machine learning models
• Analyze large-scale datasets using Python and SQL
• Conduct statistical analysis, hypothesis testing, and experiment evaluation
• Build interpretable ML solutions and explain model behavior
• Collaborate with cross-functional teams on data-driven initiatives

Requirements

• 3+ years of experience as a Data Scientist
• Strong Python skills with NumPy, Pandas, and scikit-learn
• Solid SQL knowledge; R is a plus
• Strong understanding of probability theory and mathematical statistics
• Experience with statistical testing: t-test, χ², ANOVA, Mann-Whitney, Wilcoxon, KS test, bootstrap/permutation tests, Bonferroni and FDR corrections
• Hands-on experience with XGBoost, LightGBM, and CatBoost
• Understanding of Bayesian methods
• Experience with longitudinal/panel data, mixed/fixed/random effects models, and repeated measures
• Experience with interpretable ML approaches: GAM, SHAP, partial dependence, counterfactual analysis

Nice to Have

• Experience with deep learning: Transformers, attention mechanisms, RNN/LSTM
• Knowledge of Graph Neural Networks
• Experience with Reinforcement Learning: PPO, MAPPO, MAT, multi-agent RL
• Familiarity with Google Research Football or similar environments
• Advanced Bayesian statistics: PyMC, Stan, numpyro, MCMC, hierarchical models
• Experience with causal inference: DAGs, instrumental variables, difference-in-differences
• Knowledge of probabilistic spatial models: Markov chains, HMM/DBN, MRF/CRF, Gaussian processes

What we offer

• Fully remote work format;
• Flexible start of the working day and convenient schedule;
• Stable competitive salary pegged to the USD;
• 24 days of paid vacation and 15 additional paid days off (including sick leave, corporate holidays, and national/religious holidays);
• Friendly communication culture, great product, and transparent processes;
• Dynamic work environment with a passionate team that loves sports and technology;
• Opportunities for professional growth and career development;
• No micromanagement — just trust, autonomy, and freedom to experiment.

Join our team and help drive innovation in the football industry!

Eligibility: Permanent location in the EU or Ukraine is required. We can only consider candidates legally based in the EU or Ukraine.

Join Söderberg & Partners Heartpace AB, a Swedish product company building reliable, high-quality software for the European market. We’re looking for a General QA Lead to lead our General QA team and drive quality across manual and automation testing.

This role is for someone who can combine strong QA expertise with leadership, structure, and ownership. You will guide the team, improve QA processes, support delivery, and ensure that our products are released with confidence.

We’re not looking for someone who only manages tasks or runs checklists. We’re looking for a QA leader who can build a strong QA team, create scalable testing practices, improve release confidence, and balance manual testing, automation, quality strategy, and delivery speed.

What you’ll do

• Lead the General QA team, including planning, coordination, mentoring, and day-to-day QA leadership.
• Own QA strategy and execution across manual and automation testing.
• Set quality standards, testing approaches, and best practices for the QA team.
• Support QA engineers in test planning, test design, automation, risk analysis, and defect management.
• Coordinate QA work across product teams to ensure clear priorities, coverage, and release readiness.
• Improve QA processes across the SDLC, including faster feedback loops, clearer release criteria, and better defect prevention.
• Create, review, and maintain test plans, checklists, test cases, and QA documentation in TestRail and Confluence.
• Lead manual testing activities, including exploratory, regression, acceptance, and risk-based testing.
• Lead automation initiatives using Playwright + TypeScript, including:
  • scalable automation architecture
  • Page Object / fixtures / reusable utilities
  • CI-friendly execution
  • meaningful reporting
  • reducing flakiness
  • improving maintainability
• Ensure proper API testing coverage using Postman and support API test automation where applicable.
• Collaborate with developers, product managers, designers, and leadership to clarify requirements and ensure test coverage.
• Track and communicate QA metrics, risks, defect trends, automation progress, and release readiness.
• Report, track, and verify defects in Jira with clear reproduction steps, severity, priority, and business impact.
• Drive continuous improvement within the QA team and across engineering workflows.
• Use AI tools to improve test design, documentation, automation, analysis, and repetitive QA workflows while keeping security and quality standards intact.

We value

• Team leadership: ability to guide, support, and grow QA engineers.
• Ownership: taking responsibility for quality outcomes, not just QA activities.
• High performance / results-first: measurable impact over process for its own sake.
• Systems thinking: improving how quality is built across teams.
• Data-driven decisions: using risks, metrics, and evidence to guide priorities.
• Fast execution with integrity: speed, reliability, and transparency.
• Continuous improvement: better processes, stronger automation, better releases.

You’ll thrive here if you…

• Enjoy leading a QA team while staying close to the practical work.
• Can turn ambiguity into clear QA plans, priorities, and ownership.
• Know how to balance manual testing, automation, risk, and delivery speed.
• Can mentor QA engineers and raise the overall quality standard.
• Prefer short cycles: ship → measure → improve.
• Care about outcomes over process theater.
• Enjoy building systems that help teams release faster and with more confidence.

What we’re looking for

Must-have

• 6+ years of QA experience in web application testing, including both manual and automation testing.
• Previous experience as a QA Lead, QA Team Lead, Senior QA Engineer, or similar role.
• Experience leading, mentoring, or coordinating QA engineers.
• Strong hands-on experience with test automation, preferably using Playwright + TypeScript.
• Experience designing and maintaining scalable automation frameworks.
• Strong manual testing expertise, including exploratory, regression, acceptance, and risk-based testing.
• Experience defining QA strategy, test plans, release criteria, and QA processes.
• Confident with Postman, TestRail, Jira, and Confluence.
• Solid understanding of SDLC, Agile/Scrum, and quality practices in modern product teams.
• Understanding of client-server architecture.
• Web fundamentals: HTML, CSS, HTTP, Ajax, JSON.
• Strong analytical skills, attention to detail, and clear communication.
• Ability to influence cross-functional teams and communicate quality risks clearly.
• Leadership mindset with strong ownership and accountability.
• English: Upper-Intermediate+.

Nice-to-have

• Experience managing a distributed QA team.
• Experience introducing or improving QA processes across multiple teams.
• Experience building automation strategy from scratch.
• Experience with CI/CD pipelines and test execution in build/release workflows.
• Swedish, conversational/professional or native.
• Ukrainian/Russian, as it helps with part of the team.
• Practical AI usage for QA, workflow automation, documentation, and test design.

Interview process

1. Screening interview with the Recruiter
2. Leadership and technical interview with the Tech Lead / Engineering representative
3. Practical discussion or live task focused on QA strategy, team leadership, automation approach, and testing scenarios
4. Final approval interview with the CTO

Why join us?

At Söderberg & Partners Heartpace AB, quality is not a gate at the end — it is a system we build across the full product lifecycle.

As a General QA Lead, you will lead the General QA team, shape how we test and automate, improve release confidence, and help build stronger quality practices across engineering. You’ll have ownership, influence, and the opportunity to make the QA function more scalable, proactive, and impactful.

Ready to join?

Apply now and help us build reliable products, a strong QA team, and better release confidence.