Jobs at Djinni

Description

We are seeking a motivated and detail-oriented OnCall Site Reliability Engineer (SRE) to join our dynamic team. The successful candidate will be responsible for maintaining the health and performance of our systems, ensuring high availability, and quickly responding to incidents. This role requires an understanding of our technical stack and the ability to work effectively under pressure.

Requirements

- 6+ months of experience in DevOps or system administrator;

- Understanding of cloud infrastructure and container orchestration;

- Familiarity with monitoring and logging tools;

- Strong problem-solving skills and attention to detail;

- Ability to work effectively in a team environment;

- Excellent communication skills.



Responsibilities

- Monitor and maintain the health of our systems, ensuring high availability and performance;

- Respond to incidents and troubleshoot issues in a timely manner;

- Collaborate with development and operations teams to implement improvements and optimize system performance;

- Create and maintain documentation for incident response and system maintenance procedures;

- Participate in on-call rotations to provide 24/7 support.


Technical Stack

- AWS;

- Kubernetes;

- Terraform;

- ElasticSearch;

- Kafka;

- Grafana;

- VictoriaMetrics;

- Vector;

- Opsgenie;

- PostgreSQL / Cassandra.

Benefits

Why Join Us?

🎰 Be part of the international iGaming industry – Work with a top European solution provider and shape the future of online gaming;

💕 A Collaborative Culture – Join a supportive and understanding team;

💰 Competitive salary and bonus system – Enjoy additional rewards on top of your base salary;

📆 Unlimited vacation & sick leave – Because we prioritize your well-being;

📈 Professional Development – Access a dedicated budget for self-development and learning;

🏥 Healthcare coverage – Available for employees in Ukraine and compensation across the EU;

🫂 Mental health support – Free consultations with a corporate psychologist;

🇬🇧 Language learning support – We cover the cost of foreign language courses;

🎁 Celebrating Your Milestones – Special gifts for life’s important moments;

⏳ Flexible working hours – Start your day anytime between 9:00-11:00 AM;

🏢 Flexible Work Arrangements – Choose between remote, office, or hybrid work;

🖥 Modern Tech Setup – Get the tools you need to perform at your best;

🚚 Relocation support – Assistance provided if you move to one of our hubs.

About Our Client

Our client is a leading enterprise data platform company building an open, high-performance data lakehouse for AI and analytical workloads. The platform combines an intelligent SQL query engine, an AI-ready semantic layer, and an open catalog built on Apache Iceberg — enabling Fortune 500 companies across finance, energy, manufacturing, and logistics to unify, query, and govern data at massive scale across cloud and on-premise sources.

About the Role

We are looking for a Middle-level Software Engineer to work on the core query engine of a large-scale distributed data platform. You will develop features across query planning, optimization, and execution, contribute to performance-critical components, and help investigate and fix production issues reported by real enterprise customers.

This is a systems-level, backend engineering role focused on distributed data processing internals — not application development or CRUD services.

Responsibilities

• Develop and maintain features across the query engine — planning, optimization, execution, and data access layers
• Write performance-conscious code in Java and/or C++
• Investigate and fix production and customer-reported issues under the guidance of senior engineers, including fixes delivered across multiple supported release lines
• Work with SQL semantics, query plans, and execution operators over large-scale distributed data
• Integrate with columnar formats, open table formats, and connectivity drivers
• Contribute to CI/CD and automated testing in Jenkins
• Deploy and validate changes on Kubernetes (GKE/EKS/AKS) across GCP, AWS, or Azure with Docker
• Debug issues across query planning, distributed execution, memory management, and I/O; collaborate with US-based teams on design and code reviews

Required Qualifications

• B.S. or M.S. in Computer Science, Computer Engineering, or a related field
• 3+ years in backend / systems software engineering
• Strong proficiency in Java or C++ with solid OOP and software design fundamentals, including concurrency and asynchronous programming (comfort with both languages is especially valued)
• Strong SQL and understanding of relational and analytical data systems, including query execution concepts
• Hands-on experience with data processing systems: query engines, distributed databases, ETL/ELT, or analytical platforms
• Experience with Jenkins pipelines and modern development workflows
• Docker and basic Kubernetes (running workloads, debugging pods, kubectl fluency)
• Hands-on experience with at least one major cloud (GCP, AWS, or Azure)
• Confident Git/GitHub workflows
• Comfortable with AI-assisted development workflows — using modern AI tools for code comprehension, debugging, and test generation, and critically validating their output
• English Upper-Intermediate or higher (B2+) — daily written and verbal communication with a US-based engineering team
• Availability to work EU business hours shifted 2–3 hours later for daily overlap with US West Coast mornings

Desired Skills

• Apache Arrow (columnar in-memory format) and SQL planner/optimizer frameworks such as Apache Calcite
• LLVM-based runtime expression compilation
• Open table formats — Apache Iceberg, Delta Lake, or Hudi — and columnar file formats such as Parquet, Avro, or ORC
• MPP query engines (Presto, Trino, or similar); exposure to distributed data platforms such as Spark, Snowflake, or Databricks
• Messaging systems: Kafka, NATS, or cloud pub/sub services
• Query planning, optimization, and execution internals
• Connectivity drivers: JDBC, ODBC, Arrow Flight
• Managed Kubernetes (GKE/EKS/AKS), multi-cloud exposure; Terraform
• Performance profiling of latency-sensitive systems

Details

• Engagement: Long-term contract
• Location: Ukraine, remote

Сompany is a pioneering company with Ukrainian DNA, founded in the heart of Europe.

We create cutting-edge mobile and web products used by millions of digital users worldwide. Our expertise spans comprehensive CRM systems, product development, design, and IT solutions.

We are looking for Marketing Technology Project Manager to join our team.

Responsibilities

• Manage technical MarTech projects from initial business request through implementation and launch;
• Communicate with business teams, gather requirements, and translate them into clear technical specifications;
• Break down tasks, manage the backlog, plan sprints, and monitor execution;
• Manage priorities and team capacity across multiple projects and requests;
• Coordinate developers, QA engineers, and other technical specialists;
• Conduct technical research and evaluate potential solutions;
• Contribute to the development of internal MarTech tools, integrations, and automations;
• Monitor project timelines, risks, dependencies, and implementation quality.;
• Collaborate with stakeholders throughout all stages of project delivery.

Requirements

• 2+ years of experience as a Project Manager, Technical Project Manager, or in a similar role;
• Practical understanding of Agile, Scrum, Kanban, SDLC, sprint planning, and backlog management;
• Ability to gather and formalize business requirements and create clear technical specifications;
• Understanding of REST API, HTTP/HTTPS, web, cookies, domains, and DNS;
• Understanding of client-server architecture and basic web product principles;
• Understanding of product and marketing metrics;
• Experience with Jira, Asana, or similar project management tools;
• Ability to conduct technical research independently and quickly learn new technologies and tools;
• Ability to manage multiple tasks and teams simultaneously, prioritize effectively, and manage available team capacity;
• Strong organizational, communication, and problem-solving skills;
• Ability to work effectively in a fast-changing environment.

Nice to Have

• Experience working with MarTech products and tools;
• Understanding of digital marketing, acquisition, affiliate marketing, and web traffic principles;
• Experience with analytics, tracking, attribution, marketing APIs, and third-party service integrations.
   

We offer:

• Children Allowance;
• Mental Health Support;
• Sport Activities;
• Language Courses;
• Automotive Services;
• Veterinary Services;
• Home Office Setup Assistance;
• Dental Services;
• Books and Stationery;
• Training Compensation;
• And yes, even Massage!

We are the creators of a new fintech era!

Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.

We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.

Requirements:

• Bachelor's degree in Finance, Accounting, Economics or a related field (Master's preferred).
• Strong knowledge of accounting principles, financial regulations and financial reporting.
• Proficiency in financial software and Microsoft Excel.
• Excellent analytical, problem-solving and communication skills.
• Previous experience in financial management or accounting roles (2-5 years).
• Strong interpersonal skills to work with cross-functional teams.
• Solid foundational understanding of the tax systems in the European Union and major global jurisdictions including CIT, VAT, WHT.

• Demonstrated understanding of international tax reporting and compliance requirements for multinational companies, including the ability to identify and fulfill obligations related to controlled foreign companies (CFC).

   

Responsibilities:

• Providing data for accounting to expert in the relevant jurisdiction.
• Reviewing financial statements and tax filings before their submission to regulatory authorities.
• Supporting the external audit of the foreign companies, including collecting and providing all necessary information in response to auditor requests, supporting audit procedures, substantiating audit outcomes and ensuring favorable audit conclusions.
• Cooperating with external accounting service providers across various jurisdictions.
• Monitoring and analyzing changes in tax legislation in the countries where the Group operates, and identifying optimal solutions for maintaining accounting and tax records.
• Drafting CFC reports and tracking changes in regulations regarding CFC.
• Handling ad-hoc requests as needed.

Working terms:  

Immerse yourself in Crypto & Web3:

• Master cutting-edge technologies and become an expert in the most innovative industry.

Work with the Fintech of the Future:

• Develop your skills in digital finance and shape the global market.

Take Your Professionalism to the Next Level:

• Gain unique experience and be part of global transformations.

Drive Innovations:

• Influence the industry and contribute to groundbreaking solutions.

Join a Strong Team:

• Collaborate with top experts worldwide and grow alongside the best.

Work-Life Balance & Well-being:

• Modern equipment.
• Comfortable working conditions, and an inspiring environment to help you thrive.
• 22 calendar days of paid leave.
• Additional days off for national holidays.

Get to know us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours.

Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions.

The role

We're looking for a Staff Engineer / Tech Lead to join our Engineering team. In this role, you'll combine hands-on technical delivery with impact that extends beyond a single team: raising engineering standards, helping teams work through ambiguous problems, and supporting the growth of the engineers around you.

You'll work as part of a team on modernization efforts and new feature initiatives, including AI-related capabilities, and your focus and team assignment may evolve based on where the organization needs expertise most.

Impact in this role spans four areas: hands-on project delivery, engineering excellence across the wider backend, providing direction when problems are ambiguous, and contributing to the growth of the people around you.

This role tends to be the most rewarding for engineers who enjoy being a multiplier for the people around them: unblocking teams, shaping direction together, and growing others along the way, rather than working in isolation or waiting to be told exactly what to do next.

What you will do

• Work hands-on within your team, contributing to the design, development, and delivery of features and technical solutions
• Lead technical modernization efforts within your team while enabling delivery of new functionality, including AI-related features
• Raise engineering standards and practices across the backend, and help solve problems shared across multiple teams
• Help teams turn ambiguous, poorly defined problems into a clear plan of action when experience or confidence is lacking
• Contribute to the growth of engineers around you through mentoring, input into personal development plans, and recommendations on skills, resources, or courses
• Balance hands-on delivery with acting as an enabler for other engineers and processes, rather than simply directing others' work

What you bring

• Expert-level backend engineering skills in C# / .NET
• Solid experience with automated testing, DevOps practices, and working with databases
• A strong product mindset - understanding of the business and product context behind technical decisions
• Proven ability to work autonomously and collaborate as a peer with senior engineers, without needing tasks broken down for you
• Comfort with responsibilities beyond pure technical delivery, such as mentoring, cross-team collaboration, or representing the team on broader initiatives
• Strong communication skills and an Upper-intermediate (B2) or higher level of English

Nice to have

• Hands-on experience building or integrating AI-related features
• Experience with system design and architecture-level decision-making

What we offer

We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.

For your best work

• Remote-first flexibility to shape your ideal workday
• Home workplace budget
• Resilient home budget for Ukraine-based teammates
• Resilient office in Kyiv & co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools

For your growth

• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities

For your well-being

• Medical insurance and Wellness Package for sport-related activities
• Full coverage of mental health sessions for Ukrainian teammates
• Funding for sports competitions
• 20 business days of paid time off per year
• Unlimited health-related time-off

Extra perks

• Generous internal referral program

Our culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.

Discover more.

Ideals is an equal opportunity employer

Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

We’re inviting a Manual QA Engineer to our team.

Ideal for someone who enjoys diving deep into application logic, investigating root causes, and making complex systems more reliable.

Manual QA · API Testing · SQL · REST API · Debugging & Logs · Test Management · Web Testing

Your expertise:

• 3+ years experience as manual QA (web projects);
• Experience with payment processing, payment forms;
• Advanced understanding of QA processes and methodologies;
• Strong experience with client-server architecture and REST API (Postman, Swagger);
• Strong experience with debugging tools;
• Strong experience with logs investigation (Sentry, Kibana);
• Strong experience with SQL;
• Hands-on experience with security issues and vulnerabilities;
• Hands-on experience with CLI;
• Hands-on experience with Test Management Tools;
• Experience with working on complex projects that require a deep understanding of the application business logic and dependencies.

What you'll do:

• Work closely and communicate effectively with development and product teams to understand the features and create comprehensive test plans to verify functionality;
• Analyze functional and non-functional requirements, provide test efforts estimation;
• Perform functional, e2e, regression, integration, etc. testing of complex web application;
• API testing;
• Issues root cause investigation and localization using system logs, DB queries, debugging tools etc;
• Writing and maintaining test documentation;
• Provide comprehensive, clear test reports;
• Continuous improvement of the testing approaches, practices and processes.

It would be great if you also have:

• Experience with payment integrations

Life at Emergine:
Stay Supported

• 100% paid sick leave
• 21 working days of paid vacation
• Medical support for office and remote employees
• Benefits Cafeteria including sports, gym, healthcare, dental care, psychological support, wellness and learning.

Work Without Borders

• International team
• Global collaboration
• Flexible work models depending on the role
• Remote, hybrid or office-based setup depending on the position

Grow Through Motion

• PDP and career development plans
• Regular feedback sessions
• Leadership opportunities
• Continuous professional development
• Knowledge-sharing sessions
• Management development initiatives

Create Real Impact

• Ownership from early stages
• International projects
• Complex and meaningful challenges
• Collaborative management
• Open communication
• Low bureaucracy
• Space for initiative and innovation

As a Digital Growth Account Manager, you will own the relationship with newly acquired clients, ensuring a seamless onboarding experience, successful campaign launches, outstanding communication, and long-term account growth.

This role combines strategic consulting, client success, operational excellence, and business development.

The ideal candidate enjoys building relationships, loves structured processes, communicates proactively, and can confidently coordinate multiple stakeholders without losing attention to detail.

What You’ll Do

Client Success & Relationship Management

• Become the primary point of contact throughout the client lifecycle
• Lead onboarding and campaign kickoff meetings
• Build trusted long-term client relationships through proactive communication
• Ensure every client always knows the current project status
• Maintain high client satisfaction 

Campaign Launch & Delivery

• Coordinate media planning and campaign setup
• Ensure campaigns launch on time and according to agreed KPIs
• Coordinate reporting schedules and campaign documentation

Strategic Growth

• Identify opportunities for upselling and expanding services
• Develop long-term account growth strategies

Reporting & Analytics

• Prepare weekly and monthly client reports
• Present campaign performance and business insights

• Track account health and delivery KPIs

   

What We’re Looking For:

• 3+ years of Digital Account Management experience
• Agency experience is highly preferred
• Experience managing multiple client accounts simultaneously
• Experience with international clients
• Middle East market experience is a strong advantage

Technical Skills

• Strong understanding of: Google Ads,Meta Ads
• Familiarity with digital media planning

Soft Skills

We’re looking for someone who is:

• Highly organized and detail-oriented
• Proactive rather than reactive
• Excellent at stakeholder management
• Confident communicating with senior client representatives
• Able to simplify complex information
• Process-driven and systematic
• Comfortable making decisions and taking ownership

Language Requirements

• English — Upper-Intermediate (B2+) or higher

Why Join Universal Parallel?

Remote-first culture: Work from anywhere while collaborating with an international team.

Warsaw Office: Prefer an office environment? You’re welcome to work from our Warsaw office.

Career Growth: Work directly with experienced Digital leaders and gain exposure to international brands.

Real Ownership: You’ll influence not only client success but also how our agency operates and scales.

Universal Parallel is a technology-driven digital advertising company working at the intersection of media, AI, automation, and advanced AdTech infrastructure.

We help brands and agencies plan, activate, and optimize digital advertising campaigns across major platforms including YouTube, Meta, TikTok, and other digital channels.

Today, a significant part of our new business comes through partners and reseller relationships.

Our next commercial challenge is to build a stronger direct sales channel — creating our own relationships with agencies and advertisers and developing an additional, scalable source of new business.

We are looking for a Head of Sales to build this function from the ground up.

About the Role

This is a zero-to-one commercial role.

We are looking for a hands-on commercial leader who can start from a relatively blank page: understand our business, explore the market, determine where the strongest opportunities are, develop the sales strategy, build the pipeline, and personally turn opportunities into revenue.

You will have significant ownership over how Universal Parallel approaches direct sales.

This includes determining which markets and client segments to prioritize, developing our commercial proposition, building relationships with agencies and advertisers, creating the sales process, and personally leading strategic opportunities from first conversation through closing.

This is a player-coach role with a strong emphasis on “player.”

At this stage, success will come from personally building relationships and winning business — not from managing an existing sales organization.

Your Mission

Build Universal Parallel’s direct sales engine from the ground up and turn it into a predictable source of new clients and revenue alongside our existing partner and reseller channels.

You will help answer — and then execute against — the fundamental commercial questions:

• Who should Universal Parallel sell to?
• Which international markets have the strongest potential?
• Where should we prioritize agencies versus direct advertisers?
• Which verticals and client segments offer the strongest opportunity?
• What is our strongest commercial proposition?
• How should we position Universal Parallel against alternative solutions?
• Which acquisition channels generate the highest-quality opportunities?
• What should our sales process look like?
• What commercial infrastructure do we need in order to scale?

This role is about finding those answers through a combination of strategy, market feedback, experimentation, and hands-on selling.

What You’ll Do

Build the Sales Strategy

• Develop Universal Parallel’s direct sales strategy from the ground up.
• Analyze the business, existing client base, partner ecosystem, capabilities, and commercial model.
• Define and continuously refine ICPs.
• Identify priority markets, client segments, verticals, agencies, and target accounts.
• Determine where Universal Parallel has the strongest right to win.
• Develop go-to-market approaches for different client segments.
• Define commercial priorities based on market potential and actual sales feedback.

Explore & Validate the Market

• Test different markets, client segments, propositions, and acquisition approaches.
• Speak directly with agencies, advertisers, and industry stakeholders.
• Gather market intelligence and understand how potential clients perceive Universal Parallel’s proposition.
• Identify recurring client needs, commercial barriers, and buying triggers.
• Use actual market feedback and pipeline data to refine the sales strategy.
• Identify which sales motions have the strongest potential to scale.

Personally Drive New Business

• Build relationships with media agencies, direct advertisers, and relevant strategic partners.
• Develop relationships with senior decision-makers across Marketing, Media, Digital, Procurement, and agency leadership.
• Generate opportunities through targeted outbound activity, networking, referrals, industry relationships, and strategic account development.
• Personally open doors and create new commercial conversations.
• Build and maintain a high-quality pipeline of potential business.

Own the Full Sales Cycle

• Lead opportunities from initial contact through signed commercial agreement.
• Conduct discovery and understand client objectives, media challenges, budgets, buying cycles, and decision-making processes.
• Translate Universal Parallel’s capabilities into relevant commercial solutions.
• Develop and lead pitches and presentations.
• Work with internal teams to prepare proposals and commercial solutions.
• Handle objections and competitive positioning.
• Lead pricing and commercial negotiations.
• Maintain momentum throughout complex sales cycles.
• Close new business and generate revenue.

Develop the Commercial Proposition

• Translate Universal Parallel’s technology, media capabilities, expertise, and campaign results into clear commercial propositions.
• Identify which capabilities create the strongest differentiation in the market.
• Develop propositions for different types of agencies and advertisers.
• Work with Management and internal experts to build sales materials, case studies, pitches, and proof points.
• Continuously refine positioning based on client conversations and market feedback.

Build Sales Infrastructure

• Design the sales process from prospecting through qualification, discovery, pitching, proposal, negotiation, closing, and handover.
• Establish clear CRM standards and funnel stages.
• Define qualification criteria.
• Introduce structured pipeline management.
• Establish forecasting and sales reporting.
• Define relevant commercial KPIs.
• Build repeatable sales cadences and playbooks based on validated approaches.

The objective is not to introduce process for the sake of process, but to create enough structure to make sales measurable, predictable, and eventually scalable.

Cross-Functional Collaboration

• Work directly with Management on company growth strategy and commercial priorities.
• Collaborate with Growth Account Management, Account Management, AdOps, Finance, and other internal teams.
• Ensure commercial propositions are operationally deliverable and financially sustainable.
• Build a structured transition from new-business acquisition into client onboarding and delivery.
• Bring client and market feedback back into the company to influence positioning, services, and future commercial development.

What We’re Looking For

• 5+ years of experience in digital media, AdTech, MarTech, advertising, agency sales, or a closely related commercial environment.
• Proven track record of generating and closing new B2B business.
• Experience building pipeline rather than only managing an inherited portfolio.
• Strong understanding of the digital advertising ecosystem.
• Experience selling to media agencies and/or direct advertisers.
• Strong commercial and negotiation skills.
• Ability to personally prospect, open relationships, pitch, negotiate, and close.
• Experience managing complex B2B sales cycles.
• Confidence working directly with senior and C-level stakeholders.
• Strong presentation and storytelling skills.
• Experience with pipeline management, CRM, forecasting, and sales KPIs.
• Strategic thinking combined with strong hands-on execution.
• High degree of autonomy and ownership.
• Comfortable operating with ambiguity and testing hypotheses rather than waiting for a predefined playbook.
• Excellent English communication skills.

Strong Advantage

We would be particularly interested in candidates who:

• Have previously built a sales function, commercial channel, or market from an early stage.
• Have launched or developed a new geography or territory.
• Have experience selling digital advertising, AdTech, or media solutions.
• Have an established network of agency and/or advertiser decision-makers.
• Understand YouTube, Meta, TikTok, CTV, programmatic, contextual advertising, or the broader digital video ecosystem.
• Have experience selling internationally.
• Have worked in entrepreneurial, high-growth, or early-stage commercial environments.
• Can demonstrate not only sales leadership experience but also a strong personal track record of winning business.

Geography

We are deliberately not assigning this role to one predefined market.

One of the responsibilities of the Head of Sales will be to help determine where Universal Parallel has the strongest commercial opportunity.

We are open to exploring different international markets based on commercial potential, Universal Parallel’s capabilities, and the candidate’s existing expertise and network.

We value relevant market knowledge and relationships, but we do not expect the successful candidate to fit into a predetermined geographical sales strategy — helping us develop that strategy is part of the role.

What Success Looks Like

The primary outcome of this role is straightforward:

Universal Parallel develops a functioning direct sales channel that generates new clients and revenue independently of our existing reseller network.

Success will be measured through:

• New direct revenue generated.
• New clients won.
• Qualified pipeline created.
• Quality and scalability of identified markets and client segments.
• Pipeline coverage and conversion.
• Win rate.
• Average deal size.
• Sales cycle development.
• Forecast visibility and accuracy.
• Development of a validated direct sales strategy.
• Establishment of a repeatable sales process and commercial playbook.

First 6–12 Months

During the first stage, we expect the Head of Sales to:

• Deeply understand Universal Parallel’s business, products, services, clients, economics, and partner ecosystem.
• Analyze potential markets and commercial opportunities.
• Define and test initial ICP hypotheses.
• Explore different agencies, advertisers, verticals, and markets.
• Develop Universal Parallel’s direct sales positioning.
• Build the first structured direct pipeline.
• Personally initiate and develop strategic relationships.
• Run pitches and commercial negotiations.
• Close new direct business.
• Identify which markets, segments, propositions, and acquisition channels perform best.
• Establish CRM, forecasting, KPIs, and sales reporting.
• Create a repeatable sales playbook based on actual market validation.

From there, the role and commercial structure can evolve based on what proves successful.

This Role Is Probably Not for You If

You are primarily looking to manage an established sales team, inherit an existing client portfolio, or execute against a mature sales strategy.

There is no finished sales machine waiting for you here.

We are looking for someone who is energized by building one — combining commercial strategy with the willingness and ability to personally create pipeline and close business.

Why Universal Parallel?

This is an opportunity to build rather than inherit.

You will have significant influence over Universal Parallel’s commercial direction: which markets we enter, which clients we pursue, how we position ourselves, and how our direct sales channel develops.

You will work directly with company leadership while building relationships with agencies and leading brands across international markets.

For the right commercial leader, this is an opportunity to take ownership of a major new growth channel and shape how Universal Parallel approaches the next stage of its development.

Universal Parallel is a technology-driven digital advertising company working at the intersection of media, AI, automation, and advanced AdTech infrastructure.

We help brands and agencies plan, activate, and optimize digital advertising campaigns across major platforms including YouTube, Meta, TikTok, and other digital channels.

Today, a significant part of our new business comes through partners and reseller relationships. As we continue to grow, we want to build a stronger direct new-business channel and establish our own relationships with agencies and advertisers.

We are looking for a hands-on Business Development Manager who can help us explore the market, identify where the strongest commercial opportunities are, build relationships with potential clients, and turn those relationships into real business.

About the Role

This is not a role where you will receive a fixed list of accounts and an established sales playbook to execute.

Our direct sales function is at an early stage, which means you will have the opportunity to help shape how Universal Parallel approaches new business.

You will work closely with Management to explore potential markets and client segments, identify target accounts, test different approaches, build a qualified pipeline, and develop new relationships with agencies and direct advertisers.

We are deliberately keeping the market scope broad.

Rather than assigning one predefined geography or vertical, we want to understand where Universal Parallel has the strongest opportunity to win. This could include agencies, direct advertisers, specific industries, or different international markets.

We are looking for someone who is comfortable exploring those opportunities rather than operating within a completely predefined sales structure.

Your Mission

Help Universal Parallel build a sustainable direct new-business pipeline and identify where we have the strongest opportunity to grow.

You will help us answer questions such as:

• Which markets offer the strongest commercial potential?
• Which agencies and advertisers should we be speaking to?
• Which client segments respond best to our proposition?
• Which acquisition channels generate the strongest opportunities?
• What messaging and commercial propositions resonate with potential clients?

Most importantly, you will turn this market exploration into conversations, qualified opportunities, and new business.

What You’ll Do

New Business Development

• Identify and develop new business opportunities with media agencies and direct advertisers.
• Research potential markets, companies, brands, and relevant decision-makers.
• Build and maintain structured target-account and prospect lists.
• Proactively approach potential clients through LinkedIn, email, networking, referrals, industry connections, and other relevant channels.
• Generate meetings and start commercial conversations with relevant decision-makers.
• Develop relationships with Marketing, Media, Digital, Procurement, and agency stakeholders.

Market Exploration

• Explore different markets, client segments, and verticals to identify where Universal Parallel has the strongest commercial potential.
• Test different approaches to prospecting and client acquisition.
• Gather feedback from the market and identify recurring client needs and challenges.
• Help Management understand which segments, propositions, and channels have the strongest potential to scale.
• Bring market intelligence and prospect feedback back into the business.

Lead Qualification & Discovery

• Conduct initial discovery conversations with potential clients.
• Understand their media activity, objectives, challenges, budgets, buying process, and potential needs.
• Identify where Universal Parallel’s capabilities can create value.
• Qualify opportunities based on commercial potential and fit.
• Maintain clear next steps for every active opportunity.

Pitching & Commercial Development

• Present Universal Parallel and our capabilities to potential clients.
• Adapt the commercial story to different client types and business needs.
• Work with Management and internal teams to develop relevant proposals and solutions.
• Participate in pitches, follow-ups, and commercial discussions.
• Support opportunities through the sales cycle and contribute to converting them into new business.

Pipeline & CRM Management

• Build and maintain a transparent new-business pipeline.
• Keep CRM data, prospect status, meetings, opportunities, and next steps up to date.
• Maintain disciplined follow-up across active prospects.
• Track pipeline development and conversion.
• Provide regular visibility into activity, opportunities, market feedback, and expected next steps.

Cross-Functional Collaboration

• Work closely with Management on new-business priorities and commercial opportunities.
• Collaborate with Growth Account Management, Account Management, AdOps, and other internal teams when preparing pitches and proposals.
• Ensure potential client needs are clearly communicated internally.
• Help turn Universal Parallel’s expertise, technology, campaign results, and case studies into compelling sales conversations.

What We’re Looking For

• 3+ years of experience in business development, sales, partnerships, account development, or a similar commercial role.
• Experience in digital advertising, media, AdTech, MarTech, SaaS, or an agency environment is highly preferred.
• Proven ability to generate new business opportunities rather than only manage existing accounts.
• Comfortable with outbound prospecting and starting relationships from scratch.
• Strong research and prospecting skills.
• Ability to identify relevant decision-makers and navigate organizations.
• Confidence conducting discovery meetings and presenting to potential clients.
• Commercial mindset and ability to identify business opportunities.
• Strong written and verbal communication skills.
• Structured approach to pipeline management and follow-ups.
• Comfortable working with targets and measurable KPIs.
• High level of autonomy, ownership, and self-organization.
• Comfortable operating in an environment where not everything has already been defined.
• Strong English communication skills.

Strong Advantage

• Existing network within media agencies, advertisers, or the digital advertising ecosystem.
• Experience selling digital advertising, media, AdTech, or marketing technology.
• Understanding of YouTube, Meta, TikTok, programmatic advertising, CTV, or digital video.
• Experience developing new markets or territories.
• Experience selling internationally.
• Experience working in an early-stage or rapidly evolving commercial environment.

Geography

This is an international business development role.

We are not limiting the position to one predefined sales market. We are interested in exploring opportunities across international markets and will consider the candidate’s existing network, market knowledge, and experience when defining the initial focus.

How Success Will Be Measured

Success in this role will be measured through:

• Qualified new-business opportunities generated.
• Relevant client meetings created.
• Qualified pipeline value.
• New clients and revenue generated.
• Conversion of outbound activity into meaningful commercial conversations.
• Quality and consistency of pipeline management.
• Ability to identify promising markets, client segments, and acquisition approaches.
• Contribution to building a repeatable direct new-business channel for Universal Parallel.

Why Universal Parallel?

This is an opportunity to join at the stage where our direct new-business approach is still being shaped.

You will not simply execute an established sales playbook — you will have the opportunity to influence it.

You will work directly with Management, explore international opportunities, build relationships with agencies and brands, and help Universal Parallel determine where and how our direct sales channel can scale.

For someone who combines curiosity, commercial drive, and hands-on execution, this role offers significant ownership and room to grow.

Universal Parallel is looking for an experienced Head of Marketing Operations/ Digital Director to take full ownership of the financial performance, operational efficiency, and strategic growth of our Digital Department across Awareness and Performance.

This is a senior leadership role for someone who can combine strong digital media expertise with commercial thinking, financial ownership, client leadership, and operational excellence.

About the Role

As Digital Director, you will be responsible for the overall performance of the Digital Department — from P&L and campaign profitability to media delivery, client retention, upselling, team management, and process optimization.

Your key objective will be to ensure that client media plans are delivered effectively and in full, agreed KPIs are achieved, target margins are maintained, and existing client relationships are developed into sustainable growth opportunities.

You will work directly with the CEO and collaborate closely with Account Management, Sales/Business Development, AdOps, Performance, Operations, and other internal teams.

Key Responsibilities

Financial Performance & P&L

• Own the P&L of the Digital Department and ensure sustainable profitability.
• Monitor campaign and department-level margins and identify opportunities to improve financial performance.
• Control direct costs and resource allocation across the department.
• Ensure campaigns operate within agreed profitability targets.
• Provide the CEO with monthly P&L reporting, performance analysis, and strategic recommendations.

Media Delivery & Campaign Performance

• Ensure full and effective utilization of client media budgets.
• Oversee the execution of client media plans across Awareness and Performance campaigns.
• Monitor key media KPIs and benchmarks, including Reach, Frequency, CPM, CPV, CPA, and other campaign-specific metrics.
• Initiate campaign adjustments, optimization, pauses, or relaunches when performance deviates from agreed benchmarks or negatively impacts profitability.
• Ensure consistent delivery quality across the entire client portfolio.

Quality Assurance & Operational Excellence

• Build and maintain a structured Quality Assurance framework for digital campaigns.
• Establish clear standards for campaign setup, execution, monitoring, optimization, and reporting.
• Conduct regular campaign and process retrospectives and translate findings into operational improvements.
• Identify operational bottlenecks and reduce manual work through process optimization and automation.
• Participate in the development and implementation of SkyFlow as the company’s unified operational system.

Client Growth & Retention

• Develop growth plans for existing clients and identify opportunities for upselling and cross-selling.
• Participate in strategic client meetings and complex negotiations.
• Support Account Managers in managing key enterprise accounts and resolving escalations.
• Maintain strong client relationships and contribute to high retention and satisfaction levels.
• Build structured development plans for key accounts.

New Business & Strategic Partnerships

• Participate in new business meetings together with the Sales/BD team.
• Contribute digital and media expertise to proposals and presales strategies.
• Review and approve strategic client proposals before presentation.
• Support the monetization and development of strategic partnerships.
• Build temporary cross-functional teams for complex pitches and new business opportunities.

Team Leadership

• Lead and develop the Digital team across Awareness and Performance.
• Ensure effective allocation of clients and projects based on team capacity and expertise.
• Participate in hiring, performance management, team development, and organizational planning.
• Establish clear performance standards and accountability across the department.
• Foster an ownership-driven, data-driven culture focused on business and client outcomes.

What We’re Looking For

• 5+ years of experience in digital marketing, including leadership experience in roles such as Digital Director, Head of Digital, Client Service Director, Head of Account, CMO, or similar. Previous experience working in a digital or media agency environment is highly desirable and will be considered a strong advantage.
• Proven experience working with Enterprise-level brands and complex client accounts.
• Strong understanding of digital advertising across platforms such as Google Ads, YouTube, DV360, Meta, TikTok, and performance marketing channels.
• Strong financial acumen with hands-on experience managing departmental P&L, campaign profitability, budgets, and financial planning.
• Strong understanding of media planning, campaign delivery, and metrics such as Reach, Frequency, CPM, CPV, CPA, and related KPIs.
• Proven experience in strategic account management, complex negotiations, stakeholder management, client retention, and upselling.
• Experience building and optimizing internal operational processes.
• Strong analytical skills and experience working with management reporting, dashboards, and large datasets.
• Experience implementing automation or operational systems would be a strong advantage.
• Strong leadership skills, ownership mindset, adaptability, and ability to make decisions in a fast-changing environment.
• Upper-Intermediate to Advanced English.
• Degree in Marketing, Economics, Business Administration, or a related field; MBA is a plus.

What You Will Own

This is not purely a media-management role.

The Digital Director will have significant decision-making authority across campaign strategy, quality standards, team management, client allocation, operational processes, presales strategy, and crisis management.

You will have direct visibility into the financial performance of the department and the authority to initiate changes required to improve delivery, profitability, and client outcomes.

Major decisions related to senior-level hiring, pricing, strategic contracts, significant team expansion, and projects below target profitability will be made together with the CEO.

Why Join Universal Parallel

This role offers the opportunity to directly influence how the Digital Department operates and grows.

You will have ownership not only over campaign delivery, but also over financial performance, client growth, team development, operational standards, and automation — with the mandate to build a scalable digital operation capable of supporting Universal Parallel’s continued growth across multiple markets.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Account Manager to join our team!

Requirements:

- 3+ years in Account Management, Operations or Customer Success
- Experience in FinTech, Payments, PSP, Banking or Crypto
- CRM experience (HubSpot, Salesforce, Odoo or similar)
- Crypto market knowledge
- Strong analytical mindset and ability to work with large datasets
- Experience building complex reports, dashboards, and KPI monitoring frameworks
- Experience designing alerts and monitoring systems for key business and operational metrics
- Excellent organizational and communication skills
- Fluent English

Responsibilities:

- Maintaining, developing, and optimizing the client database and CRM, ensuring accurate client records, transparent tracking of all communications, and complete visibility of the client lifecycle across FINT products.
- Building and maintaining transparent reporting and CRM analytics, monitoring client activity, onboarding progress, operational performance, and key business metrics.
- Analyzing client needs and business requirements, identifying the most effective solutions and coordinating their implementation.
- Applying analytical skills to client and operational data, identifying trends, improving internal processes, and enhancing the overall client experience.
- Providing day-to-day support to clients, ensuring high-quality service, timely responses, and efficient resolution of payment-related issues and operational inquiries.
- Preparing and maintaining operational documentation, internal
procedures, and knowledge base materials to standardize workflows and improve team efficiency.
- Planning operational activities based on business needs and preparing regular reports for management and stakeholders.
- Developing in-depth expertise in company products and services to provide accurate consultation and deliver an exceptional client experience.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.

About the Role: 

OptiPlay is expanding. We are launching a dedicated sub-studio (our second game development squad) and are looking for a strong Game Producer to take full ownership of its pipeline and product vision.

Key Responsibilities:

• End-to-End Ownership: Drive the entire slot development process for the sub-studio—from initial concept and documentation (GDD) to certification, launch, and live-ops;
• Team Building: Hire and lead your dedicated creative unit, including Artists, 2D/Spine Animators, and Game Designers;
• Cross-Functional Collaboration: Effectively manage workflows with resources (Math designers, Developers, and QA) to ensure seamless delivery without bottlenecks;
• Roadmap & Strategy: Define and prioritize your studio’s product roadmap (mechanics, volatility mix, themes) in alignment with co-founders and the overall go-to-market strategy;
• Compliance & Certification: Drive certification readiness (GLI/BMM) and ensure all titles meet strict regulatory standards for key jurisdictions;
• Data & Performance: Set up and monitor game analytics and KPIs (GGR per title, retention, feature engagement, ARPDAU, hit rate).

Requirements:
 

• 5+ years in iGaming (slot provider or similar B2B environment), with a proven portfolio of released slot titles;
• Deep Math Understanding: Strong grasp of slot mathematics (RTP, volatility, hit frequency, bonus features, jackpots) to effectively collaborate with shared math resources;
• Delivery Focused: Proven ability to deliver slot titles from concept to launch in a lean, fast-paced environment;
• Compliance Knowledge: Hands-on experience with GLI/BMM certification processes and regulatory constraints;
• Entrepreneurial Mindset: Proactive, comfortable with high autonomy, and capable of setting up clear production pipelines from zero;
• Communication: Strong ability to sync with shared tech teams, report directly to founders, and manage external partners.

Nice-to-Have:

• Experience in building or scaling a game development team / sub-studio.
• Exposure to RGS platforms, aggregator integrations, and regulated markets.
• A strong mix of product vision, visual design taste, and data-driven decision-making.

Benefits:

• 21 vacation days + 2 extra day-offs annually;
• 12 paid sick days;
• Fully remote format — work from anywhere you feel productive;
• Flexible schedule: start your day anytime between 08:00–11:00 CET;
• Fixed budget for health insurance and gym/fitness;
• Provided all required work equipment;
• Zero bureaucracy and direct communication with founders and C-level;
• Minimal meetings, async-friendly workflow;
• Startup energy: fast motion, creativity, and tight-knit communication;
• Business trips and team meetups several times per year;
• Multiple salary payout options (flexible formats);
• …And many more perks unlocked after we hit break-even.

Dripify is looking for a Product Owner who can turn ideas, customer needs, and data into exceptional user experiences. You’ll do discovery, define solutions, and ensure Dripify continues to innovate in LinkedIn automation, analytics, email, and AI-powered outreach.
 

You’ll work closely with Head of Product and Operations, transforming business requirements into clear specifications, epics, and acceptance criteria. From gathering insights and conducting market and competitor analysis to refining processes and shaping solutions, you’ll make sure every feature is well thought-out, valuable, and perfectly integrated into the product.
 

You’ll collaborate with stakeholders, developers, QA, and UX/UI designer to ensure requirements are clear, technical questions are resolved, and features meet quality standards. You’ll turn feedback from sales, support, and other teams into actionable improvements, manage the backlog to ensure we’re always ready for development, and continuously improve how we collect data, document processes, and deliver updates.

We’re looking for someone who can balance vision with execution, someone who thrives on solving business challenges, understanding user needs and creating thoughtful solutions backed by research and data.

Requirements:

• 3+ years of experience as a Product Owner, Business Analyst, or similar role working with B2B SaaS products
• You deliver complete features end-to-end, from discovery and research to specification writing, prototyping, refinement, release, and post-launch evaluation
• You have hands-on experience with Agile/Scrum methodologies and work effectively in sprint-based teams
• You write clear, structured, and testable acceptance criteria, ensuring effective communication between product, design, development, and QA teams
• You have a strong analytical mindset and take initiative in conducting competitor research and gathering user feedback to shape impactful features
• You communicate effectively and align cross-functional teams, including designers, developers, QA, support, marketing, and sales around a shared product vision
• You have practical experience with Jira and Confluence for managing epics, user stories, backlogs, and product documentation at scale
• You work closely with UX/UI designer, use Figma for prototyping, refine flows, and ensure user-friendly, intuitive solutions aligned with product goals
• You demonstrate strong attention to detail and maintain high-quality specifications and documentation to reduce misunderstandings and rework
• You are proactive and take initiative, identifying product opportunities, proposing improvements, and driving innovation rather than simply executing assigned tasks.

• You have a proven track record of collaborating closely with designers, developers, and QA teams to successfully deliver end-to-end features that create real user value

   

Responsibilities:

• Own the full product lifecycle from discovery and research to prototyping, specification, development, release, and iteration
• Drive customer discovery through feedback, interviews, and analytics, and research competitors and market trends to identify opportunities and inform strategy
• Stay ahead of B2B SaaS best practices in LinkedIn automation, AI, and email outreach to propose innovative features and strengthen Dripify’s market position
• Make data-driven decisions aligned with product vision by evaluating alternatives, risks, and dependencies to balance user value, business impact, and feasibility
• Write clear, structured feature specifications with well-defined acceptance criteria, addressing all corner cases and minimizing rework, collaborate in Figma on prototypes, and translate ideas into scoped epics and stories
• Partner with developers and QA to refine requirements, validate solutions, and ensure high-quality releases while maintaining a prioritized backlog 2-3 sprints ahead
• Act as the bridge across product, engineering, design, marketing, sales, and support to align delivery and adoption
• Monitor post-release performance, gather feedback, and drive continuous improvements

• Continuously optimize product processes, deepen domain expertise, and report progress, risks, and priorities to the Head of Product & Operations

   

Work conditions:

• 100% remote position, providing flexibility and work-life balance.
• Competitive salary reflecting your skills and expertise.
• 24 days of paid vacation per year to recharge and relax.
• 10 days of paid sick leave.
• Educational opportunities.
• Compensation budget for medical and hobby/sport expenses.
• Generous budget for birthdays and anniversaries.
• Online and offline team events.
• A collaborative and innovative work environment with passionate team members.

Hiring process:

✅ Interview with Talent Acquisition Specialist (30-45 min) - AI interview BETA (30 min) ✅ Test assignment - ✅ Final interview with Head of Product and Operations (90 min) - ✅ Reference check - ✅ Offer

We are a professional SEO company working with international clients in highly competitive iGaming and casino niches.
Our team of specialists creates and scales SEO strategies for project portfolios where results and a systematic approach truly matter.
We continuously improve our processes, implement cutting-edge optimization methods, and are looking for a Head of SEO who will help us scale the direction and build teams for effective project growth.
 

Key Responsibilities

• Develop and implement SEO strategies for project portfolios and international brands
• Build, manage, and scale teams of SEO specialists, team leads, and experts of various profiles
• Optimize internal processes to scale the SEO direction and increase overall efficiency
• Work with highly competitive geographies, continuously improving approaches and adapting to search engine algorithm updates
• Collaborate with all key departments of the company to ensure effective traffic monetization
   

Requirements

• 5+ years of hands-on experience in SEO
• 2+ years of experience managing SEO teams or SEO directions
• Experience working with large-scale SEO projects and multi-brand structures
• Strong technical SEO expertise (indexing, redirects, canonicals, server responses)
• Practical understanding of Google Core Updates, E-E-A-T, and anti-spam filters
• Experience setting tasks for developers and controlling their execution
• Understanding of a performance-driven approach to SEO and traffic monetization
• Experience in iGaming, casino, affiliate, or other highly competitive niches will be a strong advantage
• Strong analytical and strategic mindset combined with a realistic assessment of team resources and capabilities
   

What We Offer

• A key role in developing the SEO direction of an international holding
• High level of autonomy in strategic decision-making and the opportunity to implement your own ideas
• Long-term cooperation with a stable and fast-growing company
• Direct support from company owners and a senior team with deep SEO expertise
• Flexible cooperation format (in-house or contract), modern tools, and all necessary resources to execute ambitious plans
  
  📩 Ready to build a high-impact affiliate program from the ground up? Send us your CV — let’s talk!

Akurateco is growing, and so is our Marketing team. We’re looking for a motivated Content Writer to help us tell our story across every channel we touch — from search-optimized blog content to the PR publications that build trust in our brand. You’ll work closely with our Head of Marketing, Senior SEO Specialist, and the wider marketing team to produce content that’s not just well-written, but strategic: content that ranks, converts, and builds credibility for a fintech brand.

This is a great opportunity for a writer who wants to grow their skills in SEO, fintech, and multi-format content production, with direct mentorship from experienced marketers.

What You’ll Do:
 

• Write SEO-optimized blog articles based on provided briefs and keyword strategies, turning research and outlines into clear, engaging copy.
• Craft authentic, well-structured reviews for relevant platforms to strengthen brand credibility and trust.
• Contribute to landing pages, PR articles, email marketing campaigns, and other content formats as part of the broader content strategy.
• Partner with the content team to plan, draft, and refine pieces that support marketing and business goals.
• Maintain a consistent brand tone and voice across every piece of written content, adapting register and style to the platform and audience.
• Incorporate feedback from senior writers and stakeholders quickly and constructively, using it to sharpen your craft.
   

What We’re Looking For:
 

• Advanced English proficiency (written).
• Proven content-writing experience, backed by a portfolio of writing samples.
• Basic understanding of SEO fundamentals.
• Strong research skill and attention to details.
• Curiosity and a genuine willingness to learn, especially about fintech and payments.
• Comfortable working in a fast-paced, deadline-driven environment.

Nice to Have:
 

• Prior experience writing for a fintech, SaaS, or other technical/regulated industry.
• Familiarity with CMS such as WordPress.
   

What we offer:

✓ Competitive compensation depending on experience and skills;
✓ Remote-first work environment with flexible working hours;
✓ 20 paid vacation days annually for rest and recharge;
✓ 20 days of sick leave, available as needed;
✓ Corporate English classes;
✓ Professional development support.