Jobs at Djinni

Eternity Law International is supporting an international iGaming company in hiring a Game Designer (iGaming), who will be responsible for the creative vision, gameplay mechanics, and player experience of our slot games - from concept to launch.

Responsibilities

• Design slot game concepts from scratch (theme, story, core mechanics)
• Define gameplay mechanics: reels, paylines, symbols, wilds, scatters, bonuses, free spins
• Collaborate with math designers to align gameplay with RTP, volatility, and hit frequency
• Create clear game design documents (GDD) and feature specifications
• Work closely with artists, animators, and developers to ensure cohesive implementation
• Design bonus features that increase engagement and retention
• Balance gameplay for entertainment, clarity, and monetization
• Review and iterate on game features based on testing and feedback

• Ensure designs meet regulatory and certification requirements

   

Requirements

• Experience as a Game Designer in iGaming / slot game development
• Strong understanding of slot mechanics and player psychology
• Ability to design engaging bonus features and progression systems
• Experience working with cross-functional teams (art, dev, math, product)
• Ability to clearly document ideas and mechanics
• Strong creative and analytical thinking
• English - upper-intermediate or higher

Nice to Have

• Experience designing high-volatility slot games
• Understanding of slot math basics (RTP, volatility, max win)
• Experience with slot simulators or playtesting tools
• Familiarity with market trends and competitor analysis

• Experience working with certified or regulated markets

   

What We Offer

• Work on international real-money slot games
• Creative ownership over game concepts and mechanics
• Collaboration with a strong product, math, and engineering team
• Competitive compensation
• Flexible work format (remote / hybrid)
• Opportunity to grow within a scaling slot development studio

On behalf of our Client from the  USA, Mobilunity is looking for a Senior Shopify Developer.

Our Client specializes in developing innovative digital solutions for businesses, focusing on modular e-commerce, web performance optimization, and AI-driven retail technologies. They create flexible, API-first architectures that enhance scalability and user experience. Their expertise includes AI-powered recommendations, conversational commerce, and tailored digital experiences across various industries. With a customer-centric approach, they integrate artificial intelligence to drive efficiency and growth.

They are seeking a Senior Shopify Engineer with lead potential to architect enterprise-level commerce solutions and steer their technical direction. This role requires a blend of deep frontend mastery and sophisticated backend integration skills, combined with the ability to navigate complex problem statements and mentor a growing development team.

Role Overview: As a Senior Shopify Engineer, you will bridge the gap between business requirements and technical architecture. You will collaborate closely with Lead Architect to contribute to technical discovery sessions, design custom integrations for Shopify Plus merchants, and own the development of the most complex platform features. A core part of this role involves technical leadership: you will navigate the solution path for complex projects, groom technical stories, and delegate specific implementation tasks to the Shopify Engineering team.

Key Responsibilities:

• Collaborative Discovery: Work alongside the Architect during client-facing discovery sessions to identify technical risks and opportunities. Use your depth of experience to guide conversations and translate merchant needs into robust technical roadmaps.
• Advanced Development: Act as the primary developer for the most difficult and nuanced project components. You are expected to be hands-on, developing complex solutions rather than simply handing off designs.
• Backlog Grooming & Handoff: Define technical tasks and specifications for Shopify Engineers. Groom user stories into actionable development tasks, providing the necessary technical context for the base engineering team to succeed.
• Solution Architecture: Contribute to the technical design of enterprise-scale Shopify Plus stores, making critical decisions on theme architecture vs. custom app builds vs. third-party integrations.
• Advanced Integrations: Architect and implement secure connections between Shopify and enterprise systems (ERPs, CRMs, OMS, and PIMs) using GraphQL and REST APIs.
• Shopify Plus Mastery: Spearhead the implementation of advanced Plus features, including Checkout Extensibility, Shopify Functions, B2B logic, and complex metaobject architectures.
• Performance & Security: Support and help drive the end-to-end performance strategy and security posture for high-volume stores, ensuring scalability during peak traffic events (Black Friday/Cyber Monday).

Required Skills & Experience:

• 5+ years of professional frontend or full-stack experience, with at least 3 years dedicated to the Shopify platform.
• Advanced Platform Knowledge: Expert-level mastery of Shopify Plus, including its limitations and extensibility points.
• API Expertise: Deep experience with the Shopify GraphQL Admin API and Storefront API.
• Backend Proficiency: Ability to build and maintain custom Shopify apps (Node.js/Remix or similar) or middleware when off-the-shelf solutions are insufficient.
• Modern Tooling: Expertise in Shopify CLI, CI/CD pipelines for commerce, and advanced Git workflows.
• Strategic Problem Solving: Proven track record of solving non-standard commerce problems that require moving beyond Liquid templates.
• Technology Selection: Ability to articulate the trade-offs between different technical approaches (e.g., Headless vs. Hydrogen vs. Liquid-first) to both internal teams and clients.
• Problem Finding: A proactive approach to identifying technical debt or performance bottlenecks before they impact the merchant’s bottom line.
• Leadership & Delegation: Strong ability to break down complex project goals into actionable tasks for other developers.
• Client Consultation: Excellent communication skills to lead technical discussions with enterprise-level stakeholders.
• Decision Making: Confidence in making high-stakes technical choices and standing by them under project pressure.

In return we offer:

• The friendliest community of like-minded IT people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Mobilunity Medical Insurance program is designed to meet our team’s needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Perfect office location in the city center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort, and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups

Come on board, and let’s grow together!

We are looking for an energetic and meticulous Manual QA Engineer to join the VEN Commerce team. Our projects involve complex e-commerce solutions built on Magento (2.x), including custom themes, extensions, and deep integrations with payment systems.

We value proactivity: we need someone who will deeply understand the business logic, put the customer experience first, and truly care about the quality of the final product.

Requirements:

Soft Skills & Personality:

• Energy & Proactivity: You don’t wait for instructions; you actively look for weak spots in the product and propose improvements.
• Customer-Centric Mindset: You understand that behind every bug is a real user, and their comfort is our top priority.
• Communication: Ability to clearly explain a complex bug to a developer and justify your position.
• Analytical Mindset: Ability to analyze requirements and foresee potential risks before development even begins.

Technical Skills (Core):

• Experience: 2+ years of commercial experience in manual Web testing.
• E-commerce Knowledge: Solid understanding of the order lifecycle, shopping cart logic, checkout flows, and payment methods.
• Web Fundamentals: Proficiency in HTML/CSS and experience in Responsive Design testing.
• DevTools & Proxy: Master of Chrome DevTools, experience with logs and traffic inspection tools (Charles Proxy, Fiddler).
• Databases: Knowledge of SQL (MySQL) at the level of writing queries for data verification.
• Documentation: Experience creating and maintaining high-quality test documentation (test cases, bug reports, check-lists).
• English: Intermediate level or higher.

AI Skills:

• Prompt Engineering: Ability to use Gemini/GPT to speed up the creation of test cases and generate test data.
• AI Literacy: Understanding the capabilities and limitations of AI systems (validating responses for logical errors).

Will be a plus (Bonus Points):

• Automation Experience: Experience with Playwright or Katalon Studio (not just running scripts, but actively participating in creating new tests).
• Hands-on experience with the Magento 2 platform.
• Understanding of GitFlow and basic Linux environment skills.

Key Responsibilities:

• Manual Testing: Testing front-end and back-end of websites, new themes, and Magento extensions with a focus on end-user experience.
• Business Logic: Deep testing of business logic, requirements, and complex client scenarios.
• Quality Control: Ensuring quality at all stages of development—from requirements analysis to release.
• AI Implementation: Using AI tools to automate routine documentation tasks.
• Automation Support: Participating in automation processes (depending on your experience and desire to grow).

Personal Growth & Culture:

• No boring routine: We always have new and non-standard tasks that require an intellectual approach.
• Learning Path: We have individual development plans. We will support your desire to grow into automation (Playwright/Katalon).
• Regular Reviews: Constant feedback and regular performance reviews to ensure clear career growth.
• Dynamics: Work with a modern stack in a fast-paced environment where every voice matters.

What are we using:

• Main Platform: Magento (2.x).
• Ecosystem: Yii2, AWS Lambda, Node.js, Python (for microservices).
• Tools & Workflow: Jira, Confluence, GitHub, GitFlow, SCRUM.
• Engineering Culture: Code review, automated deployments, unit-tests, static code analysis tools.
• Infrastructure: Amazon Web Services (AWS), Linux, Docker, Composer.
• Testing Tools: Katalon Studio, Playwright, MySQL.

What we offer:

• Competitive compensation based on your skills and experience.
• Flexible schedule and remote work options.
• Medical insurance.
• 20 working days of paid vacation per year.
• Coverage for conferences, workshops, and professional training.

Overview:
We are looking for a Senior Backend Engineer to lead the development of core backend services within a modern microservice infrastructure that powers mobile and embedded clients. This is a senior, hands-on role with architectural ownership, ideal for an engineer who enjoys building scalable distributed systems, designing secure and reliable APIs, and mentoring other developers. You will drive technical decisions and collaborate closely with architects, frontend engineers, and product teams to deliver future-proof backend solutions.

Responsibilities:

• Lead the design and development of backend services using Java in a Docker/Kubernetes-based environment;
• Drive architectural improvements and establish backend best practices across the platform;
• Design, implement, and optimize event-driven systems based on Kafka;
• Build secure, scalable RESTful APIs for internal and external consumers;
• Design and query complex data models using PostgreSQL, with strong focus on performance and reliability;
• Collaborate closely with frontend and product teams to deliver features end-to-end, from concept to production;
• Ensure system reliability and observability through logging, tracing, and monitoring;
• Enable integrations with data pipelines and ML-powered services as part of data-driven and AI initiatives;
• Mentor junior engineers, conduct code reviews, and support team-wide technical growth.

Requirements:

• 5+ years of professional experience in backend development within microservice and cloud-native environments;
• Strong production experience with Java (e.g., Spring Boot or similar frameworks);
• Python experience is a plus, especially for data pipelines, ML integration, or scripting tasks;
• Deep understanding of:
  • Kafka and event-driven architectures;
  • PostgreSQL, including advanced schema design and query optimization;
  • Secure API design and implementation (OAuth2, HTTPS, mTLS).
• Hands-on experience with Docker, Kubernetes, and CI/CD pipelines in production;
• Proven ability to lead cross-functional technical initiatives and make architectural decisions;
• Demonstrated experience mentoring or guiding less experienced engineers;
• Exposure to video streaming backends or media platforms is a plus;
• Strong interest or background in ML- or data-driven applications;
• Bonus: Experience with observability stacks (e.g., Prometheus, Grafana) or real-time analytics systems.

HireSix is an international recruitment agency helping tech companies find exceptional talent - engineers, analysts, designers, and leaders. We are growing and looking for someone who wants continue their career in recruitment.

Responsibilities

• Manage the full recruitment cycle: sourcing → screening → process coordination → offer;
• Source IT specialists on LinkedIn, GitHub, Djinni, and other platforms;
• Conduct 15–30 min screening interviews;
• Maintain ongoing communication with candidates and ensure smooth follow-ups;
• Work with client requirements and propose suitable profiles;
• Keep data organized in our ATS/CRM.

Requirements

• 2+ years of experience as a Recruiter;
• English level - B2 and higher;
• High sense of responsibility and commitment;
• Excellent communication skills;
• Fast learner with strong attention to detail.

We Offer

• Fully remote full-time role;
• Base salary + bonuses;
• 20 vacation days + 10 sick days per year;
• Mentorship and onboarding;
• Work on international projects with modern companies.

Greetings!
We are looking for an insightful and detail-oriented Product Analyst to strengthen our analytics team and contribute to data-driven decision-making for our key business units.

🧲 Magnetics is a digital company that develops and scales its own online products across competitive and fast-paced markets. Founded in 2014, we rely on data, bold hypotheses, and user experience to grow efficiently.

Requirements:
- 3+ years of relevant experience in data analytics with a focus on product metrics
- Proficient SQL (PostgreSQL), Google Sheets, and Excel
- Solid foundation in statistics and probability
- Strong data visualization skills (Tableau)
- Experience working with cross-functional teams (product, payments, marketing, retention, etc.)
- Excellent analytical thinking, self-organization, and attention to detail
- Ability to clearly present insights to both technical and non-technical stakeholders
- English - at least Intermediate (read documentation)

Nice to have:
- Knowledge of column-oriented storages (e.g., BigQuery, AWS Athena)
- Strong GA4 analysis skills (analytics only — no setup required)

How you'll be contributing:
- Monitoring and analyzing key product and payment funnel metrics
- Working with user segments (incl. high-value customers)
- Identifying anomalies in KPIs and finding their root causes
- Generating hypotheses and uncovering growth opportunities
- Supporting the development of our BI infrastructure (database + Tableau dashboards)
- Contributing to business planning and modeling

Our tech & culture:
You’ll be part of a team where we value autonomy, data access, smart tools, and minimal bureaucracy. We are actively building a modern BI system to empower decision-makers with real-time insights. Our company is mid-sized, dynamic, and focused on high-impact analytics — perfect for those who love uncovering actionable insights and testing hypotheses. 

Benefits of working with us:
🧲 Office in Kyiv or Remote
🧲 50% coverage of courses, training, and language programs
🧲 100% coverage of team training programs
🧲 Free legal consultations + 50% discount on services
🧲 Health insurance
🧲 Flexible work schedule
🧲 Regular salary reviews
🧲 Friendly and curious team with team buildings across Ukraine

AVELaunch Books creates non-fiction books “done-for-you” for experts, entrepreneurs, coaches, and consultants. We turn real-world expertise into a structured book that strengthens authority, trust, and business growth.

What you’ll do:

• Build targeted lead lists based on ICP (roles, industries, geography, decision-makers).
• Run outbound campaigns via LinkedIn and email (messages, follow-ups, cadence).
• Personalize outreach and keep communication short, relevant, and conversion-focused.
• Book intro calls and support scheduling (calendars, time zones, reminders, reducing no-shows).
• Maintain clean tracking in CRM / Google Sheets (statuses, notes, next steps).

• Track results and improve performance through small tests (audiences, hooks, CTAs, cadence).

   

What we expect:

• 1+ year in Lead Gen / SDR / Outreach (or similar).
• Hands-on LinkedIn outreach + follow-ups (cadence matters).
• Hands-on email outreach (cold emails + follow-ups; basic deliverability awareness is a plus).
• Strong prospecting skills: research, segmentation, list building, light enrichment.
• Confident with Google Sheets and/or CRM and strong data discipline.
• Languages: Ukrainian  fluent, English  B1 (written communication with US/UK prospects).

• Comfortable with Zoom/Meet, messengers, and open to using AI tools for speed/quality.

   

Nice to have:

• Experience with US/UK markets.
• Apollo / Closely (or similar outreach tools).
• Understanding of MQL/SQL, lead scoring.

• Ability to show results with numbers (reply/booking/show-up).

   

We Offer:

• Full-time, fully remote position.
• Working hours: Mon - Fri, flexible.
• 21 paid vacation days + your birthday off.
• Continuous Learning Plan, mentorship, and personal growth opportunities.
• Supportive, creative team building a meaningful global product.
  
   

Hey there! 👋

Smartist is the all-in-one iOS app that empowers visual artists to stage their art virtually and manage their careers. We’re a trendsetting, fast-growing company looking for a Creative Director to lead our marketing creative team, elevate our brand, and drive high-impact advertising campaigns.

As our Creative Director, you’ll set the creative vision, oversee art direction, and manage a team of editors and motion designers to craft visually compelling, performance-driven marketing assets that attract and convert users.

🚀 What You’ll Do:
    •    Lead the creative strategy for marketing, ensuring a strong and cohesive brand identity across all channels.
    •    Oversee art direction, developing engaging visual solutions for paid ads, organic content, and branded assets.
    •    Conceptualize and produce short-format video ads and static creatives for platforms like Facebook, Instagram, and TikTok.
    •    Write compelling ad scripts and design storyboards to bring creative ideas to life.
    •    Oversee the design of marketing assets for social media, email campaigns, and landing pages.
    •    Collaborate with the paid media and marketing team to align creative direction with user acquisition goals.
    •    Manage and mentor a team of editors, motion designers, and creative producers, ensuring a high-quality creative pipeline.
    •    Implement visual design systems across platforms in an iterative software development environment.
    •    Use design tools like Figma, Photoshop, Illustrator, and Sketch to develop and refine assets.
    •    Conduct A/B testing and leverage performance data to refine and optimize ad creatives.
    •    Stay ahead of industry trends in digital advertising, storytelling, and visual design to push creative boundaries.

🏅 What You Bring:
    •    5+ years of experience in a creative leadership role (Art Direction, Visual Design, or Creative Direction) with a proven track record of delivering high-quality visual solutions across various media (digital, print, video).
    •    Strong portfolio showcasing expertise in art direction, branding, and ad creative production (please include a portfolio, website, or relevant link in your application).
    •    Experience implementing visual design systems across platforms in an iterative software development environment.
    •    Proven ability to design and execute engaging ad creatives for TikTok, Facebook, Instagram, and other digital platforms.
    •    Deep understanding of typography, composition, color theory, and motion design.
    •    Hands-on experience managing creative teams, providing guidance, and fostering collaboration.
    •    Strong storytelling skills, with the ability to craft scripted narratives and visual concepts for ads.
    •    Excellent project management and multitasking abilities, handling multiple campaigns simultaneously.
    •    A passion for art, creativity, and performance-driven marketing in a fast-moving startup environment.

🎁 What You Get:
    •    A fully remote, flexible work setup—work from anywhere!
    •    The opportunity to lead and shape Smartist’s creative direction in a rapidly growing company.
    •    A dynamic, innovative team at the intersection of art and technology.
    •    The chance to make a direct impact on user acquisition, brand identity, and revenue growth.
    •    Room to experiment, push boundaries, and bring bold creative ideas to life.
    •    A fun, collaborative culture that values creativity and data-driven marketing equally.

🚀 Ready to bring your creative vision to Smartist? Apply today!

Responsibilities:

Daily operations

• Monitor and assign incoming tickets, ensuring proper prioritization
• Promptly detect and report incidents; take ownership of raised issues
• Lead weekly team syncs and product training sessions
• Manage schedules, capacity, extra shifts, and substitutes
• Handle escalations and complex customer issues
• Optimize queue management using Zendesk triggers and automations

People management

• Lead and mentor a team of 5–10 support agents by providing clear direction and continuous feedback
• Conduct regular 1:1s and performance reviews
• Initiate and oversee performance improvement plans

Reporting

• Track weekly performance and ensure KPI compliance
• Collect and share product feedback with product teams
• Collaborate with the Support Team Lead to analyze results and propose improvements

Requirements:

• Advanced English proficiency (C1–C2) in both writing and speaking
• Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings
• Experience with payment platforms (e.g., PayPal, Stripe)
• Proven track record of managing teams of 5+ support agents, including mentoring, shift and capacity planning, and feedback delivery
• Experience with Google Sheets: building formulas, graphs, and structured data sets
• Strong analytical skills using Zendesk Explore, with occasional use of Amplitude and Tableau

Would be a plus: 

• Experience with Jira, Confluence, or Asana
• Understanding of mobile app functionality, including versions, updates, and device compatibility
• Knowledge of subscription models, including renewals, refunds, and invoicing

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Fluent Trade Technologies is a global fintech software firm at the forefront of providing state-of-the-art technology to the world’s largest global banks and hedge funds. Specializing in ultra-low-latency strategy and market data solutions, Fluent is committed to delivering cutting-edge innovations to the financial industry.

With a strong R&D center in Jerusalem and development centers in Ukraine, Fluent offers a highly technical, collaborative, and fast-paced environment.

Learn more about us at www.fluenttech.net

🔹 Role Overview

We are looking for an experienced Senior Automation QA Engineer to join our growing QA team.

This role is automation-first, with a strong server-side and backend focus, combined with browser-based UI automation.
You will work on testing a complex, configuration-driven financial system, ensuring correctness, stability, and scalability.

The work includes:

• automation of backend and UI test scenarios,
• server-side validation via logs and system behavior,
• and continuous improvement of test coverage and quality.

🔹 Responsibilities

• Design, develop, and maintain automated tests for backend services and web UI
• Analyze server-side logs and system behavior to validate processing correctness
• Review specifications and requirements to identify edge cases, missing scenarios, and risks
• Ensure full test coverage for configuration-driven logic and complex flows
• Collaborate closely with developers and QA to improve testability and automation coverage
• Gradually replace manual tests with automation, while supporting manual execution where needed
• Participate in rapid release cycles, ensuring high quality and stability

🔹 Must-Have Requirements

• 3+ years of experience in QA, with a strong focus on automation
• Proven experience with automation frameworks (Playwright, Python-based frameworks, Robot Framework, or similar)
• Strong Linux / Unix command-line skills
• Experience with server-side testing, including logs, configurations, and backend flows
• Solid understanding of CI/CD pipelines (e.g. Jenkins)
• Experience with version control systems (Git / SVN)
• Strong analytical skills and ability to perform root-cause analysis

🔹 Nice to Have

• Experience with Playwright for UI automation
• Backend automation experience using Python
• Experience testing distributed systems or microservices
• FinTech, trading, banking, or other complex domain exposure
• Experience with Jira, Jenkins, or similar tools
• Scripting experience (Python, Bash, or equivalent)
• Familiarity with AI-assisted / embedded automation approaches

Eternity Law International is supporting an international iGaming company in hiring a Product Manager for one of its key digital products.

We are seeking a Product Manager to oversee the entire lifecycle of slot games, from concept and mathematical design to release, certification, and post-launch optimization.

Responsibilities:

• Own the end-to-end product lifecycle of slot games from concept to post-launch optimization.
• Define product vision, game concepts, and feature sets.
• Work closely with game designers, math designers, developers, and artists.
• Translate game ideas into clear product requirements, specifications, and roadmaps.
• Manage and prioritize the game backlog.
• Coordinate development timelines and releases.
• Oversee RTP, volatility, hit frequency, bonus mechanics, and overall game balance.
• Collaborate on certification requirements (RGS, RNG, compliance, jurisdictions).
• Analyze game performance metrics (RTP, engagement, retention, win distribution).
• Collect feedback from operators and internal teams to drive improvements.
• Ensure games meet market, business, and regulatory requirements.

Requirements:

• Experience as a Product Manager / Product Owner in iGaming, slot development, or casino games, including game creation, development, launch, and promotion, is required.
• Strong understanding of slot mechanics: paylines, reels, symbols, wilds, scatters, free spins, bonuses.
• Ability to work with game math and statistics (RTP, volatility, max win).
• Experience working with cross-functional teams (backend, frontend, art, math).
• Strong analytical and decision-making skills.
• Excellent communication and documentation skills.
• English – upper-intermediate or higher.

Nice to Have:

• Experience with slot simulators and math validation.
• Understanding of RGS architecture and integrations.
• Experience working with certification labs (GLI, BMM, iTech Labs).
• Knowledge of regulated markets (EU, UK, LatAm, etc.).
• Experience launching slot games to operators or aggregators.

What We Offer:

• Work on real-money slot products for international markets.
• Influence core game mechanics and product strategy.
• Collaboration with a strong game design and engineering team.
• Competitive compensation.
• Flexible work format (remote/hybrid).
• Opportunity to grow with a fast-scaling slot studio.

We are a Performa HR agency, and we're excited to find a top-notch professional for one of our clients. We are looking for an experienced VIP Team Lead for an international iGaming company.

Here's a short introduction for Performa HR agency: Performa HR agency specializes in connecting top talent with leading companies. Our mission is to provide HR solutions that drive success for both employers and candidates. With a deep understanding of the industry, we are dedicated to helping businesses thrive by finding the right people for the right roles. 

Key Responsibilities: 

Team Leadership: 

• Lead and manage a team of VIP Managers, including hiring, onboarding, training, and professional development. 
• Conduct regular 1:1 sessions, performance reviews, coaching, and mentoring. 
• Resolve people-related matters and build a strong, motivated, and high-performing team. 
• Foster a culture of ownership, accountability, and premium-level service.

VIP Operations Management: 

• Ensure high-quality service for VIP players, with a strong focus on personalization, responsiveness, and high-touch support. 
• Handle escalations and complex VIP cases. 
• Execute the VIP strategy and ensure achievement of defined KPIs. 
• Run weekly team meetings to review communications, performance progress, and operational priorities.

Analytics & KPI Management: 

• Monitor VIP Managers’ KPIs on a weekly basis (service quality, retention, turnover, deposit activity). 
• Prepare regular reports for the Head of VIP. 
• Analyze key metrics such as retention, activity, LTV, ROI, churn rate, and reactivation. 

• Prepare ad-hoc analytical reports upon management request.

   

Process & Cross-Functional Collaboration: 

• Oversee VIP team tasks in Jira, ensuring adherence to deadlines, SLAs, response times, and execution quality. 
• Collect and analyze feedback from the team regarding workflows, campaigns, communications, and player interactions. 
• Collaborate closely with Marketing, CRM, Product, Anti-Fraud, and Customer Support teams. 
• Continuously improve VIP processes and implement best practices.

Required Skills & Experience: 

• Proven experience in iGaming within the VIP segment (VIP Manager / Senior VIP Manager / VIP Team Lead), including at least 2 years of Team Lead experience.
• Previous team leadership experience or a role with strong people-management responsibilities. 
• Deep understanding of VIP player behavior, motivation, and high-touch service standards. 
• Strong analytical skills with the ability to work with KPIs and segment-level metrics. 
• Excellent communication skills and the ability to manage conflict situations and escalations effectively. 
• Strong written and spoken English for communication with both players and internal teams.

Nice to Have: 

• Hands-on experience with Jira, CRM systems, VIP platforms, and analytical dashboards. 
• Understanding of marketing and CRM processes (campaigns, promotions, segmentation, messaging). 
• Experience working with international VIP players across EU, CA, AU, and LATAM regions.

We offer: 

• Competitive compensation (open for discussion and aligned with market standards and your expectations). 
• Fully remote work. 
• A key role within the company’s team. 
• A strong team of professionals providing ongoing support and growth.

• Project Description:

  Join the team modernizing the software delivery process for the Body Controls Organization, focusing on Body Control Module (BCM) and Battery Access Module (BAM) Electronic Control Units (ECUs) within the Fully Networked Vehicle (FNV) architecture. This initiative aims to design, implement, and maintain a robust Level 2 (L2) testing framework using a Virtual ECU (vECU) platform. The framework will automate and continuously improve software validation, ensuring all functional and performance requirements are verified in a virtual environment before hardware deployment. Integration with CI/CD pipelines will deliver continuous feedback on component quality, enabling early defect detection and improved software stability.

• Responsibilities:

  - Develop a scalable and modular Virtual ECU Development Studio (VEDS) for BCM and BAM ECUs.
  - Ensure compatibility with existing toolchains and enterprise development environments.
  - Implement co-simulation capabilities for seamless interaction between virtual and physical ECUs.
  - Configure the VEDS environment for L2 testing, including network simulation, signal routing, and diagnostic interfaces.
  - Create and execute detailed L2 test cases aligned with software requirements.
  - Automate test script development and integrate automated tests into CI/CD pipelines.
  - Expand virtual ECU test coverage and support development teams in debugging and root cause analysis.
  - Implement reporting and analytics for test coverage, defect trends, and performance metrics.
  - Participate in sprint-based development, contributing to objectives such as test strategy, environment setup, automation integration, test execution, and continuous improvement.

• Mandatory Skills Description:

  - Proficiency in Bash, C/C++, Conan, Docker, Cmake, ARM\RH850 baremetal, ghs toolchain, Python.
  - Experience with version control and artifact management tools (GitHub, Jfrog Artifactory).
  - Familiarity with test management tools (e.g., Testrail), defect tracking systems (e.g., JIRA), automation frameworks, and debugging tools.
  - Ability to develop modular, reusable automated test scripts and integrate them into CI/CD pipelines.
  - Strong analytical skills for software requirements analysis and test coverage alignment.

• Nice-to-Have Skills Description:

  - Proficiency in Groovy, MatLab, Python Simulink, and StateFlow.
  - Experience with Polyspace and SonarQube for code quality and static analysis.
  - Knowledge of network simulation, signal routing, and diagnostic interfaces in automotive environments.
  - Prior involvement in mixed-mode testing scenarios (virtual and hardware ECUs).
  - Exposure to reporting and analytics for test coverage and defect trends.
  - Experience supporting development teams in debugging and root cause analysis.

• Languages:
  • English: B2

We are looking for a tech-savvy Specialist for a long-term outstaff project. Our partnership with this client has been ongoing for over 2 years, ensuring a stable and well-established work environment.

Key Highlight: Support is strictly text-based (chat and email). No phone calls or video meetings with customers.

Work Schedule & Conditions:

• Schedule (Kyiv Time / UTC+2):
  • January – February: 09:00 – 16:00, 5 days a week (Mon–Fri).
  • March: 07:00 – 14:00, 7 days a week (Project peak phase).
• Tech Stack: Express, Vue, Mongo, Redis, AWS.
• Onboarding: Comprehensive mentorship and documentation provided (all hours are billable).
• FTE for a Ukrainian company

Role Overview:

We are looking for a tech-savvy specialist who can independently troubleshoot issues and escalate them to the development team only when necessary. This role requires a proactive self-starter who is willing to invest time in deeply understanding the platform and delivering high-touch customer support. Ideally, the candidate has formal education or hands-on experience in computer programming, IT systems, or related fields. We see the greatest value in support specialists who are comfortable providing hands-on technical assistance, including reproducing issues, working with system diagrams and technical documentation, and, when needed, reviewing the codebase or using network and diagnostic tools.

Key Responsibilities:

1. Customer Support:

• Serve as the first point of contact for clients for customer inquiries, technical issues, and support requests via various channels, including chat, email.
• Respond promptly and professionally to customer queries, providing accurate information and helpful solutions.
• Troubleshoot and diagnose software-related problems reported by customers, assisting them in resolving issues effectively.
• Utilize diagnostic tools to identify whether the issue lies in the Frontend (Vue.js), Backend (Express), or Database (MongoDB/Redis) layers.

2. Issue Resolution:

• Investigate and analyze customer issues, working closely with the customer support manager, product team, and development teams to escalate and resolve complex technical problems.
• Document and track customer interactions and issues in a ticketing system, ensuring all cases are accurately recorded and monitored for timely resolution.
• Ensure that all customer support activities align with established service level agreements (SLAs) and quality standards.
• Perform initial codebase reviews and log analysis within the AWS environment to provide developers with actionable data.

3. Customer Relationship Management:

• Build and maintain strong relationships with clients, ensuring their ongoing satisfaction with our software products and services.
• Proactively engage with customers to gather feedback, identify areas for improvement, and communicate their needs to the relevant internal teams.

4. Product Knowledge and Training:

• Develop a deep understanding of our software products and stay up-to-date with new features and enhancements.
• Provide customers with product training, guidance, and best practices to maximize their software experience and optimize usage.
• Create and maintain internal technical documentation for the knowledge base.

5. Continuous Improvement:

• Identify recurring issues or patterns in customer inquiries and collaborate with the Customer Support Manager to implement process improvements and updates to enhance the overall customer experience.

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Start date - asap

Experience - Tech Stack: Express, Vue, Mongo, Redis, AWS.

Писати

Customer Support Specialist (Russian/English)

About Us
Difmark is a P2P platform where users can buy or sell digital goods (game keys, gift cards, top-up cards, software), gaming accounts, MMO currency, additional services, and other gaming products without extra fees or middlemen typically involved in such transactions.

Role Objective

• Ensure smooth and effective communication between customers and the platform via online chats and messengers.
• Resolve issues related to transactions, accounts, and platform usage.
• Maintain a high level of customer satisfaction.
• Provide fast and accurate responses to all inquiries.
• Foster long-term customer loyalty through excellent support.

Probation Period
Duration: 3 months. Performance will be evaluated based on the speed of query resolution, customer feedback, and the ability to independently handle complex cases.

Work Schedule
5 days per week (flexible days off). Working hours: 16:00–00:00

Requirements

• Proven experience in a similar role.
• Ability to handle 50+ customer requests per day.
• Proactive attitude (not afraid to take initiative in problem-solving).
• Readiness for routine work and multitasking.
• Ability to independently manage complex cases.
• Excellent communication skills.
• Ability to build rapport with customers.
• Fluency in Ukrainian and Russian languages.

Responsibilities

• Respond to customer inquiries via online chats, messengers, email, or other communication channels.
• Resolve issues related to digital goods, transactions, or platform usage.
• Escalate unresolved cases to relevant departments when necessary.
• Continuously monitor and update customer requests to ensure timely resolution.
• Keep detailed records of customer interactions and solutions provided.

We Offer

• Competitive compensation package (based on experience).
• 24 working days of flexible paid time off (PTO).
• Fully remote work with flexible day shift schedule (within the CET time zone).
• A value-driven culture in a friendly and supportive environment.
• No bureaucracy – fast communication, quick problem-solving, and increased efficiency.

📌 Please submit your CV in English.