Jobs at Djinni

9720
  • Β· 55 views Β· 10 applications Β· 1d

    Middle UX/UI designer

    Full Remote Β· Countries of Europe or Ukraine Β· 2 years of experience Β· B2 - Upper Intermediate
    Arounda is a full-cycle Digital Product Design and Development agency, operating on the market since 2016. Our main clients are American and European technological companies. We are looking for UX/UI Designer able to understand business requirements and...

    Arounda is a full-cycle Digital Product Design and Development agency, operating on the market since 2016. Our main clients are American and European technological companies.

     

    We are looking for UX/UI Designer able to understand business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes.

     

    What you will need to do:

    • Design and develop corporate websites and landing pages;
    • Work on iOS and Android app interfaces;
    • Conduct UX research, including competitor analysis;
    • Build information architecture;
    • Develop design concepts;
    • Implement adaptive and responsive design;
    • Create prototypes;
    • Develop UI style guides;

     

    Required Skills:

    • Experience from 2 years
    • Knowledge of Figma, AI, PS
    • Knowledge of interface development steps
    • Practical knowledge and application of grids in work
    • Understanding of the principles of adaptive and responsive layout
    • Knowledge of English at the level of Upper-Intermediate and above
    • Proactive and responsible
    • Ability to give and accept constructive criticism
    • The ability to express your thoughts clearly

     

    Will be a plus:

    • Working with large product ecosystems (complex web apps, mobile apps)
    • Experience in Fintech, Cryptocurrency niches
    • Creation of brand identity
    • Working with animations (Adobe AE)
    • Ability to present and defend your work

     

    We offer:

    • Interesting foreign projects
    • Market salary (depending on level)
    • Flexible work schedule from 8:00/12:00 to 16:00/20:00
    • Education and trainings are partially paid by the agency


      We look forward to your CV and a cover letter explaining why you want to work for our company. Candidates without an active link to their portfolio are not considered. A cover letter is optional and not required as part of your application.

      If you’ve read through our job description, start your application with the word 'spark'. This will help us understand your attention to detail.

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  • Β· 62 views Β· 1 application Β· 15d

    UX/UI Designer

    Office Work Β· Ukraine (Kyiv) Β· Product Β· 5 years of experience Β· B2 - Upper Intermediate
    Responsibilities: Design high-quality and user-friendly interfaces for web and mobile. Examples: UniFi Network app, UniFi Protect app, UniFi Design System, ui.com, store.ui.com, design.ui.com and more; Embrace a design-first approach, pushing the...

    Responsibilities:

    Design high-quality and user-friendly interfaces for web and mobile. Examples: UniFi Network app, UniFi Protect app, UniFi Design System, ui.com, store.ui.com, design.ui.com and more;

    Embrace a design-first approach, pushing the boundaries of design by working on new and innovative ideas;

    Co-work with key stakeholders including leadership, strategists, developers (FE/FS) and other designers;

    Navigate an agile work environment, iterating quickly yet maintaining high quality;

    Actively participate in mulitple projects across the company and voice your ideas on design improvements.

     

    Requirements:

    Expert level UX and UI design skills;

    Minimum 5 years of experience designing interfaces for web and mobile

    Highly proficient in Figma;

    Strong interest in working hands-on with design, considering both user experience and UIs;

    You take full ownership of your tasks and responsibilites;

    Genuine passion for great UX;

    Excellent communication skills and highly proficient in English (written and spoken);

    Candidate needs to be in Kyiv or consider relocation. 

     

    Will be a plus: 

    Knowledge about networking & wireless technologies;

    Experience with Adobe After Effects or any other animation tool for interactions;

    Skilled in Cinema 4D or Blender.

     

    What do we offer:

    International work environment and work with global development teams;

    Excellent work conditions in an A-Class office (Horizon Park Business Center);

    Compensation package matching global standards;

    Flexible work hours (as required);

    Paid parking, courses, training, conferences and business trips;

    Medical insurance;

    Free lunches;

    Work on leading IT products (software and hardware)

     

    https://www.youtube.com/c/UbiquitiInc

     

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  • Β· 49 views Β· 7 applications Β· 17d

    Sales/Account Manager

    Full Remote Β· Ukraine Β· 1 year of experience Β· B2 - Upper Intermediate
    About Us: We are an IT recruitment agency with over 7 years of experience, helping IT companies in Ukraine and Europe find and hire the most talented specialists. Our team of 10 professionals specializes in high-quality recruitment and headhunting,...

    About Us:

    We are an IT recruitment agency with over 7 years of experience, helping IT companies in Ukraine and Europe find and hire the most talented specialists. Our team of 10 professionals specializes in high-quality recruitment and headhunting, providing the best service for our clients. Among them are both large companies and promising startups.

    Today, we are actively expanding our presence in European markets as well as in Ukraine. We are looking for an ambitious specialist to develop these directions. If you combine the talents of a sales manager, account manager, and lead generator, we are looking for you!
     

    Key Responsibilities:

    • Actively searching for new clients in Ukraine and Europe for IT recruitment services.
    • Working with CRM systems, LinkedIn, Facebook, email marketing, and other channels.
    • Creating personalized emails for potential clients and leading them to the stage of phone contact.
    • Managing relationships with existing agency clients.
    • Conducting calls and presentations for clients: gathering requirements, discussing vacancies, and negotiating cooperation terms.
       

    Your Competencies and Skills:

    • Experience in B2B sales.
    • Ability to find and attract clients via LinkedIn.
    • Strong presentation and negotiation skills.
    • Experience working with cold and warm databases.
    • High level of English proficiency (Upper-Intermediate or higher).
       

    Will Be a Plus:

    • Understanding of IT recruitment processes as a service.
       

    We Offer:

    • Competitive salary with bonuses for attracting new clients and successfully closing vacancies.
    • Opportunities for professional growth and training.
    • A comfortable work environment and team support.
    • Career growth.
    • 18 working days of paid vacation.
       

    Bonus System and Salary Growth:

    • Bonuses for each new client.
    • Additional bonuses for successfully closed vacancies with active clients.

    Join our team to become part of a successful business that transforms the IT recruitment market!

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  • Β· 9 views Β· 1 application Β· 1d

    Computer Vision Engineer

    Ukraine Β· Product Β· 3 years of experience Β· B1 - Intermediate MilTech πŸͺ–
    Employeer - defense tech company specializing in the development of innovative solutions in the direction of Embedded systems and radio frequency (RF) engineering. Responsibilities: ‒⁠ ⁠Develop and implement computer vision algorithms using both...

    Employeer - defense tech company specializing in the development of innovative solutions in the direction of Embedded systems and radio frequency (RF) engineering.

     

    Responsibilities:
    ‒⁠ ⁠Develop and implement computer vision algorithms using both classical techniques and neural networks.
    ‒⁠ ⁠Utilize and understand popular networks and their building blocks in computer vision tasks.

     

    Requirements:
    ‒⁠ ⁠Proven experience with classical computer vision and neural networks
    ‒⁠ ⁠Strong understanding of geometrical computer vision principles
    ‒⁠ ⁠Hands-on experience in implementing low-level CV algorithms
    ‒⁠ ⁠In-depth knowledge of popular computer vision networks and components
    ‒⁠ ⁠Ability to quickly navigate through recent research and trends in computer vision
    ‒⁠ ⁠Proficiency in Python or C++
    ‒⁠ ⁠Proficiency in SLAM/VIO
    ‒⁠ ⁠Experience with Linux
    ‒⁠ ⁠Extensive experience with common frameworks/libraries used for computer vision (OpenCV, numpy, PyTorch, ONNX, Eigen, etc.)

     

    Working conditions:

    • Full employment
    • Work from the office in Kyiv or full remote
    • Official employment
    • Reservation from mobilization
    • 24 calendar days of vacation and paid sick leave
    • A dynamic, innovative and large-scale team working on a number of new products and improving current products


    Lobby X is a socially responsible business, a unique combination of the job platform and full-cycle recruiting agency, specializing in hiring top talents for government, business, tech, miltech, and progressive non-governmental organizations in Ukraine and globally.

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  • Β· 35 views Β· 1 application Β· 16d

    Junior Sales Manager to $600

    Full Remote Β· Worldwide Β· 0.5 years of experience Β· B2 - Upper Intermediate
    Code&Care β€” is a successful full-stack development company, which provides clients with high-quality development assistance worldwide. Now our team has a position for Junior Sales Manager. You’re good with: β€’ at least Upper-Intermediate English,...

    Code&Care β€” is a successful full-stack development company, which provides clients with high-quality development assistance worldwide.

     

    Now our team has a position for Junior Sales Manager.

     

    You’re good with:

    β€’ at least Upper-Intermediate English, speaking and writing skills;

    β€’ client-oriented approach;

    β€’ understanding of IT sphere (Software Development process, modern technologies etc.);

    β€’ basic knowledge of sales techniques (B2B market).

     

    It will be a plus:

    β€’ previous lead generation experience;

    β€’ previous experience as sales manager.

    β€’ previous experience as customer support.

     

    Your responsibilities will be:

    β€’ Search for new customers;

    β€’ Identify prospective clients needs and communicate with the customer via email and LinkedIn;

    β€’ Manage full sales cycle;

    β€’ Prepare proposals for the potential customers;

    β€’ Work closely with the pre-sales team.

     

    What the company offers:

    β€’ Constant and interesting work with foreign clients;

    β€’ Flexible working hours;

    β€’ Compensation English language courses;

    β€’ Annual paid 30 days vacation and paid sick day.

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  • Β· 296 views Β· 83 applications Β· 22d

    Junior UX/UI designer to $700

    Full Remote Β· Ukraine Β· 1 year of experience Β· B2 - Upper Intermediate
    We are a small but dynamic IT company specializing in web and mobile application development. We are looking for a Junior UI/UX Designer to join our team and help create user-friendly, visually appealing, and functional digital experiences. What You’ll...

    We are a small but dynamic IT company specializing in web and mobile application development. We are looking for a Junior UI/UX Designer to join our team and help create user-friendly, visually appealing, and functional digital experiences.

    What You’ll Do

    • Collaborate with product managers, developers, and other designers to create intuitive and engaging interfaces for web and mobile applications.
    • Focus on user experience (UX) by conducting basic research, creating user flows, wireframes, and prototypes.
    • Work on UI design, ensuring a clean, modern, and consistent visual style across projects.
    • Participate in brainstorming sessions and contribute creative ideas to enhance product usability.
    • Gather feedback and iterate on designs to improve usability and functionality.
    • Assist in preparing design assets and documentation for development handoff.

    What We Expect From You

    • Basic knowledge of UI/UX principles, design systems, and user-centered design approaches.
    • Familiarity with design tools like Figma, Adobe XD, or Sketch.
    • A strong desire to learn and improve in both visual design and user experience design.
    • Understanding of typography, color theory, and layout principles.
    • Good communication skills and the ability to work in a team.
    • (Bonus) Basic knowledge of front-end technologies (HTML, CSS) is a plus.

    What We Offer

    • The opportunity to grow and develop your skills in a supportive and experienced team.
    • Hands-on experience with real projects and client work.
    • Flexible work environment with remote work options.
    • Competitive compensation based on skills and experience.
    • A chance to work on meaningful and innovative projects in a fast-paced IT environment.

    If you’re passionate about creating beautiful and functional digital experiences and eager to develop your UX and UI skills, we’d love to hear from you!

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  • Β· 28 views Β· 1 application Β· 7d

    Machine Learning Engineer

    Part-time Β· Full Remote Β· Countries of Europe or Ukraine Β· 3 years of experience Β· B2 - Upper Intermediate
    Responsibilities Model Fine-Tuning and Deployment: Fine-tune pre-trained models (e.g., BERT, GPT) for specific tasks and deploy them using Amazon SageMaker and Bedrock. RAG Workflows: Establish Retrieval-Augmented Generation (RAG) workflows that...

    Responsibilities

     

    Model Fine-Tuning and Deployment:

    Fine-tune pre-trained models (e.g., BERT, GPT) for specific tasks and deploy them using Amazon SageMaker and Bedrock.

    RAG Workflows:

    Establish Retrieval-Augmented Generation (RAG) workflows that leverage knowledge bases built on Kendra or OpenSearch. This includes integrating various data sources, such as corporate documents, inspection checklists, and real-time external data feeds.

    MLOps Integration:

    The project includes a comprehensive MLOps framework to manage the end-to-end lifecycle of machine learning models. This includes continuous integration and delivery (CI/CD) pipelines for model training, versioning, deployment, and monitoring. Automated workflows ensure that models are kept up-to-date with the latest data and are optimized for performance in production environments.

    Scalable and Customizable Solutions:

    Ensure that both the template and ingestion pipelines are scalable, allowing for adjustments to meet specific customer needs and environments. This involves setting up RAG workflows, knowledge bases using Kendra/OpenSearch, and seamless integration with customer data sources.

    End-to-End Workflow Automation:

    Automate the end-to-end process from user input to response generation, ensuring that the solution leverages AWS services like Bedrock Agents, CloudWatch, and QuickSight for real-time monitoring and analytics.

    Advanced Monitoring and Analytics:

    Integrated with AWS CloudWatch, QuickSight, and other monitoring tools, the accelerator provides real-time insights into performance metrics, user interactions, and system health. This allows for continuous optimization of service delivery and rapid identification of any issues.

    Model Monitoring and Maintenance:

    Implement model monitoring to track performance metrics and trigger retraining as necessary.

    Collaboration:

    Work closely with data engineers and DevOps engineers to ensure seamless integration of models into the production pipeline.

    Documentation:

    Document model development processes, deployment procedures, and monitoring setups for knowledge sharing and future reference.

     

    Must-Have Skills

     

    Machine Learning: Strong experience with machine learning frameworks such as TensorFlow, PyTorch, or Hugging Face Transformers.

    MLOps Tools: Proficiency with Amazon SageMaker for model training, deployment, and monitoring.

    Document processing: Experience with document processing for Word, PDF, images.

    OCR: Experience with OCR tools like Tesseract / AWS Textract (preferred)

    Programming: Proficiency in Python, including libraries such as Pandas, NumPy, and Scikit-Learn.

    Model Deployment: Experience with deploying and managing machine learning models in production environments.

    Version Control: Familiarity with version control systems like Git.

    Automation: Experience with automating ML workflows using tools like AWS Step Functions or Apache Airflow.

    Agile Methodologies: Experience working in Agile environments using tools like Jira and Confluence.

     

    Nice-to-Have Skills

     

    LLM: Experience with LLM / GenAI models, LLM Services (Bedrock or OpenAI), LLM abstraction like (Dify, Langchain, FlowiseAI), agent frameworks, rag.

    Deep Learning: Experience with deep learning models and techniques.

    Data Engineering: Basic understanding of data pipelines and ETL processes.

    Containerization: Experience with Docker and Kubernetes (EKS).

    Serverless Architectures: Experience with AWS Lambda and Step Functions.

    Rule engine frameworks: Like Drools or similar

     

    If you are a motivated individual with a passion for ML and a desire to contribute to a dynamic team environment, we encourage you to apply for this exciting opportunity. Join us in shaping the future of infrastructure and driving innovation in software delivery processes.

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  • Β· 669 views Β· 35 applications Β· 24d

    Junior Operational Analytics Specialist

    Office Work Β· Ukraine (Kyiv) Β· Product Β· B1 - Intermediate
    Our Mission and Vision At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders β€” the ones shaping the digital economy β€” with the financial infrastructure they deserve....

    Our Mission and Vision

    At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders β€” the ones shaping the digital economy β€” with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

    We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

     

    About the Team and Role

    As a Junior Operational Analytics Specialist, you’ll work on Chargebackhit β€” technology that protects online businesses from fraud and chargebacks. The product is mature but runs with the energy of a startup: things evolve fast and decisions are made quickly.

     

    This role puts you at the heart of product operations β€” connecting services, monitoring performance, and working with data that protects merchants in real time. It’s an ideal opportunity to kick-start your analytics career in fintech.
     

    What you’ll own

    β€” connecting, testing, and monitoring the operation of chargeback prevention services
    β€” working with the database
    β€” active interaction with other teams: Analytics, Sales, and Account Management
    β€” processing analytical requests from our clients
     

    You’re a great fit if you have

    β€” Bachelor’s or Master’s degree (completed or in progress) in analytics, programming, mathematics, or a related field
    β€” Strong command of SQL and Excel
    β€” Analytical thinking and problem-solving mindset
    β€” Clear, structured communication skills
    β€” English level Upper-Intermediate (B2) or higher
     

    Why Solidgate?

    β€” No internships here β€” we build careers. Get hands-on from day one and make a real impact.
    β€” Your work = real outcomes. Shape how global companies move money.
    β€” Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.
    β€” Flex your schedule. Balance studies and work with flexible hours that fit your life.
    β€” Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.
     

    πŸ’Œ The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits β€” all designed for ideas, focus, and fun.

     

    Tomorrow’s fintech needs your mindset. Come build it with us.

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  • Β· 40 views Β· 2 applications Β· 25d

    Product Analyst

    Ukraine Β· Product Β· 3 years of experience Β· B2 - Upper Intermediate
    About Us We are a San Francisco based company founded in 2003. Our mission is simple: we help people.β€―We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any...

    About Us

    We are a San Francisco based company founded in 2003. Our mission is simple: we help people.β€―We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.

    As a Middle/Senior Product Analyst at JustAnswer, you will be a Subject Matter Expert (SME) in the professional services domain driving long-term growth and leveraging the latest technologies and methodologies.

     

    About The Role

    In this role, you will drive tangible business impact by delivering high-quality insights and recommendations, leveraging your ability to combine strategic thinking and problem-solving with detailed analysis. You will collaborate closely with Product Managers and cross-functional teams, uncovering business insights, devising optimization strategies, and validating them through experiments.

     

    What You’ll Do

    • Collaborate with Product and Analytics leadership to structure and perform deep-dive analyses, delivering actionable insights into key business areas
    • Analyze large datasets (internal and external) to identify growth and optimization opportunities, translating findings into business recommendations and effectively communicating them to stakeholders, including senior leadership.
    • Perform Descriptive and Prescriptive Analytics using ML models, A/B and MAB experimentation, while building reports to understand business trends
    • Track and implement business metrics to drive continuous improvement and support data-driven decision-making
    • Act as a lead analyst, gaining deep insights into the JustAnswer audience to inform strategic decisions.

       

    What We’re Looking For

    • 3+ years of experience (preferably within e-commerce or customer experience products).
    • Strong proficiency in Excel for analysis and business modeling
    • Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
    • Experience with Google Analytics, BigQuery, PowerBI, Python/R, and ML is desirable.
    • Expertise in Descriptive and Inferential Statistical Analysis, A/B testing, or Hypothesis Testing, with proven ability to analyze results.
    • Excellent communication skills, with confidence in interacting across all levels of management and diverse business functions.
    • English proficiency (at least strong upper-intermediate level).


    Perks and Benefits

    • Time off throughout the year (paid and unpaid)
    • Professional development support and encouragement
    • Resources to help improve your overall well-being
    • Free membership to dive into JA product

    ΠŸΡ€ΠΎ ΠΊΠΎΠΌΠΏΠ°Π½Ρ–ΡŽ JustAnswerJustAnswer is an online marketplace that is revolutionizing professional services by making fast, affordable expert help accessible to people everywhere. Hailed by The Huffington Post as β€œdestined for glory,” our company is made of smart, hard-working people who know how to have fun and get things done. From doctors, lawyers, and vets to auto mechanics and tech support, the 10,000 experts on JustAnswer have helped over eight million people in 196 countries since 2003. Headquartered in the beautiful Presidio of San Francisco, our mission is simple and inspiring: β€œWe help people.” JustAnswer, LLC is backed by investors Crosslink Capital, Glynn Capital, and Charles Schwab.

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  • Β· 39 views Β· 1 application Β· 18d

    DevOps Engineer (Kubernetes)

    Office Work Β· Ukraine (Kyiv) Β· Product Β· 5 years of experience Β· A2 - Elementary Ukrainian Product πŸ‡ΊπŸ‡¦
    Ajax Systems is an international technology company, the largest developer and manufacturer of security systems in Europe. The startup, created in 2011 in Ukraine, scaled into an international product company. Ajax security systems protect more than 3.5...

    Ajax Systems is an international technology company, the largest developer and manufacturer of security systems in Europe.

    The startup, created in 2011 in Ukraine, scaled into an international product company. Ajax security systems protect more than 3.5 million users in 187 countries.

    Ajax products are a whole ecosystem of 180 devices, mobile and desktop apps, and server infrastructure.

    The product line includes control panels, motion detectors, opening detectors, flood prevention, fire detectors, street and home sirens, alarm buttons with the appliances control function, smart sockets, and relays.

    Our infrastructure is a part of the product that is invisible to the end user, but critical to the life of the entire system. The safety of our users and their property depends on our uptime. We are constantly developing our cloud solutions and this requires automating our infrastructure, testing and improving its fault tolerance. For this purpose we are looking for Senior DevOps Engineer.
     

    Requirements:

    - 3+ years of experience with Kubernetes (AWS EKS).

    - Experience with creating/managing a GitOps pipeline using ArgoCD.

    - Experience with service mesh tools like Istio, LinkerD etc.

    - 4+ years of experience with managing Linux-based systems, TCP/IP networking.

    - 3+ years of experience with IaC and config management tools such as Terraform, Ansible.

    - 3+ years of experience with AWS stack: VPC, IAM, EC2, RDS, Elasticache, Route53, Lambda etc.
     

    Desirable:

    - Hashicorp Vault in Kubernetes.

    - Additional tools for Kubernetes: Karpenter, Calico, etc.

    - Message brokers: NATS, Kafka.

    - Databases: MongoDB, MySQL, PostgreSQL.

    - Monitoring/Alerting: Datadog, Grafana, OpsGenie.

    - Others: Terragrunt, JVM, Gradle.
     

    Responsibilities:

    Proactively participate in the platform development:

    - manage Kubernetes;

    - migrate from EC2 to Kubernetes;

    - build new CI/CD pipelines based on Kubernetes;

    - running applications in Kubernetes following security best practices;

    - provide cost optimization plans;

    - build proactive monitoring;

    Provide technical leadership, coaching, and mentoring to:

    - application development teams;

    - junior DevOps teammates.

    Availability is essential. Sometimes you will need to help with issues in production that are most critical (On-call duties).
     

    With us you will enjoy:

    - Working with a team of people to build the future of an industry.

    - Non-trivial challenges and various spectre of interesting tasks.

    - A flexible, friendly and collaborative work environment.

    - Corporate culture based on common sense.

    - Opportunities to influence the creation of new products and their quality.
     

    We are working to ensure that people’s lives are calm and the world safe.

    Let’s become a part of the team that creates a smart and useful global product!

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  • Β· 129 views Β· 21 applications Β· 9d

    Customer Support Agent

    Full Remote Β· Countries of Europe or Ukraine Β· Product Β· 1 year of experience Β· B1 - Intermediate
    Role Overview We are looking for a dedicated Customer Support Agent to join our team and deliver exceptional service to our clients. In this role, you will handle diverse inquiries, resolve issues efficiently, and contribute to customer satisfaction. If...

    Role Overview
    We are looking for a dedicated Customer Support Agent to join our team and deliver exceptional service to our clients. In this role, you will handle diverse inquiries, resolve issues efficiently, and contribute to customer satisfaction. If you're passionate about helping others and thrive in a dynamic environment, we’d love to hear from you.
     

    In this role you will:

    • Manage large amount of incoming chats and emails.
    • Identify and assess customers' needs to achieve satisfaction.
    • Deliver accurate, valid, and complete information using the right tools and methods.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
    • Keep detailed records of customer interactions, process customer accounts, and follow up to ensure resolution.
    • Adhere to communication procedures, guidelines, and policies.
    • Stay updated on product knowledge and actively participate in team meetings.
       

    Probation Period Focus:

    • Gaining in-depth knowledge of the product and its specifics.
    • Demonstrating or developing skills to meet qualitative and quantitative KPIs.
    • Adapting to an irregular schedule.
       

    Key Skills and Experience:

    • At least 1 year of experience in customer support or a related field.
    • Strong multitasking skills and an understanding of customer support methods and approaches.
    • Hands-on experience with support tools like chat applications, CRM systems, and back-office tools.
    • Proficiency in English at B1+ (higher levels preferred).
       

    It would be nice if you possess:

    • Basic technical knowledge.
    • Familiarity with GSuite or other tools.
    • Knowledge of iGaming business principles.
       

    Why join us:

    • Competitive compensation.
    • Paid sick leaves.
    • Paid vacation time.
    • Flexible working hours to support work-life balance.
    • Remote work.
    • Professional growth and development opportunities.
       

    Join our team and contribute to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.

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  • Β· 186 views Β· 39 applications Β· 25d

    Senior System/Business Analyst

    Full Remote Β· Countries of Europe or Ukraine Β· Product Β· 5 years of experience Β· B2 - Upper Intermediate
    We are Onicore, a fintech company specializing in the development of products for cryptocurrency transactions. Our company, registered in the USA, is powered by a talented Ukrainian team operating worldwide. We are currently looking for a Senior...

    We are Onicore, a fintech company specializing in the development of products for cryptocurrency transactions.
     

    Our company, registered in the USA, is powered by a talented Ukrainian team operating worldwide.
     

    We are currently looking for a Senior Systems/Business Analyst who can act as an internal proxy product owner for a scrum team in the ongoing development of a high-volume payment system.
     

    Responsibilities:

    • Analyze business requirements and develop detailed system requirements for new functionality
    • Create detailed system requirements, analyzing workflows, describing system models and business processes with stakeholders; compile and document system requirements in the form of use cases/user stories/diagrams and models
    • Participate in the creation and clarification of business and stakeholder requirements supporting stakeholders
    • Decompose system requirements into development tasks, set priorities, and control deadlines
    • Describe APIs and protocols, and implement tasks with third-party services
    • Collect information and solve problems, even without documentation
    • Together with a system architect define approaches to performance/throughput/security problem-solving
    • Be responsible for requirements management, write, maintain, and approve documentation
    • Set tasks in Jira, be in charge of product backlog, define dependencies between tasks and coordinate development with the team
    • Collect, process, and analyze internal users feedback, and provide training, if needed
    • Improve existing algorithms and logic
    • Documentation, preparation of user manuals, release notes, tutorials
       

    Requirements:

    • Over 3 years of experience as a Systems Analyst in domains - Payment Systems,  Payment gateways/payment aggregators, Card or Crypto processors, Trading systems or Core Banking systems;
    • Extensive experience in preparing high-quality system analysis artifacts - logical system architecture, flow diagrams (flowchart or/and BPMN or/and UML), sequence diagrams, user stories/use cases, GUI Mockup flows/wireframes, Data Models, Data dictionaries;
    • Extensive experience with REST/SOAP APIs and service oriented applications;
    • Attention to detail is a must, high communication skills, abstract thinking, ability to identify non-obvious scenarios and β€œbottlenecks” in the proposed solution;
    • A clear understanding of the principles and specifics of developing and implementing software products, practical experience working within the agile project management frameworks, namely - Scrum will be a big plus;
    • Skilled in writing functional, business, and technical documentation;
    • Relational database design knowledge (you won’t need to query complex data with SQL, but you need to have solid understanding of SQL DBs);
    • Experienced in setting and controlling metrics;
    • Fluent in Ukrainian/Russian language and at least Intermediate in English (all requirements documents must be written in English).
       

    Nice to haves:

    • Experience in B2B segment user research
       

    We offer:

    • πŸ₯ Medical insurance
    • πŸ€“ Paid courses, conferences, training sessions, workshops etc.
    • πŸ’‚ English classes
    • πŸ’ͺ Sport compensation
    • πŸ’Ό Legal assistance
    • πŸ§—β€β™‚οΈ Motivated and goal-oriented team
       

    Ready to make a difference? Apply now and become a part of our journey!

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  • Β· 7 views Β· 1 application Β· 1d

    Account Manager (iGaming)

    Full Remote Β· EU Β· 3 years of experience Β· C1 - Advanced
    Requirements: We are looking for a person with the following experience and knowledge: -Proven work experience as an Account Manager, Key Account Manager, Business Development Manager; -C1/C2 according -Solid experience with CRM software (HubSpot) is...

    Requirements:


    We are looking for a person with the following experience and knowledge:

    -Proven work experience as an Account Manager, Key Account Manager, Business Development Manager;
    -C1/C2 according 
    -Solid experience with CRM software (HubSpot) is a plus as well as MS Office (particularly MS Excel);
    -Solid Experience with Financial Forecasting;
    -Ability to generate and deliver client-focused solutions according to identified customer needs, with a track record of successful project management and technical solution delivery.
    -Proven ability to coordinate multiple account management projects simultaneously, while maintaining sharp attention to detail and meeting deadlines.
    -Excellent listening, negotiation, and presentation skills, with strong verbal and written communication skills.
    - BA/BS degree in Business Administration, Sales, Management, or relevant spheres.


    Responsibilities:

    The main responsibilities will include:

    Lead Point of Contact. Act as the primary point of contact to provide and satisfy all customers’ business requests: addressing inquiries, concerns, and requests promptly and effectively.

    Customers Revenue, Growth and Development: Set and ensure a multilevel strategy to increase the revenue generated by customers. +15% growth annually minimum.

    Client Relationship Management: Build and nurture strong, long-lasting client relationships by understanding their needs, objectives, and challenges, and providing tailored solutions to meet them.

    Upsell Strategy Development: Develop and Implement Upsell Strategy aimed at maximizing upsell opportunities within the customer base.

    Agreements / Estimation: Present, Negotiate, Finalize agreements and estimations with/to clients to maximize the company’s profitability.

    Payments Plan Developing and Controlling: Develop comprehensive payment plans that outline the schedule, terms, and conditions for payments to be made by customers; Implement strategy and procedures to manage payments effectively, minimize risks, and prevent delays.

    Solution Delivery: Ensure the timely and successful delivery of the provided services according to agreements, coordinating with PM and Production teams to meet project timelines and deliverables.

    Project Progress Communication: Clearly communicate the progress of monthly/quarterly initiatives internally and externally, providing regular updates on project status, milestones achieved, and any challenges encountered.

    Account Metrics Tracking: Forecast and track key account metrics, such as quarterly sales results and annual forecasts, to measure performance, identify areas for improvement, and drive strategic decision-making.

    Reporting including Financial Forecasting: Prepare and deliver reports on account status, including sales performance, customer feedback, and upcoming opportunities, to senior management and other relevant stakeholders.

    Collaboration: Collaborate with the sales team to identify and grow opportunities within the assigned customers, gathering insights from client interactions and market trends to drive revenue growth.

    Work in CRM Hubspot


    Working conditions:

    - Flat rate + %
    - Flexible working hours and workplace, enabling our team members to achieve a healthy work-life balance.
    - Paid vacation of 20 workdays per year; 5 workdays of sick leave per year.
    - Unlimited day-offs for personal matters (unpaid).
    - A personal development plan (English speaking club, skills training, and access to our Education office - an education hub with internal and external experts and mentorship programs.)
    - Structured processes and tools - corporate Confluence, to ensure effective communication and collaboration within the company.
    - An open-minded management style that fosters transparency and constant sharing of company strategy and plans.
    - Performance-based reviews that recognize and reward the contributions of our team members.
    - Stress management measures, including 1-1 meetings, transparent communication, and feedback culture.
    - Corporate team-building events, marathons, and online challenges that promote teamwork and healthy competition.
    - Family-friendly environment, where we celebrate important personal milestones, such as the birth of a child or wedding, with congratulatory gifts.

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  • Β· 86 views Β· 10 applications Β· 11d

    DevOps for GCP/GKE with security skills to $5000

    Full Remote Β· Countries of Europe or Ukraine Β· Product Β· 3 years of experience Β· B2 - Upper Intermediate
    We are looking for Google Cloud Platform DevOps engineer with interest in security and automation field. We need to protect hundreds GKE cluster nodes with different security tools, automate their deployment, compliance checks for the infrastructure and...

    We are looking for Google Cloud Platform DevOps engineer with interest in security and automation field. We need to protect hundreds GKE cluster nodes with different security tools, automate their deployment, compliance checks for the infrastructure and log analysis.

     

    Your primary tasks will be:

    - tuning opensource security tools for K8/GKE

    - analyzing security events and taking appropriate measures

    - development of Terraform configurations/modules which manage security components of Google Cloud Platform

    - development of Helm charts

    - reviewing user access requests

    - maintaining the network security rules

    - maintaining the integration between GCP and other identity providers (Federated identity)

    - development of shell scripts to automate routine tasks

     - we have also islands of Azure infrastructure so security of its services will be under your control as well

     

    We expect from you:

    * perfect knowledge of data structures, computation complexity and algorithms

    * clean coding

    * strong team player

    * ability to take ownership of features you ship

    * interest in the feature/product vision

    * being self-learner, strong can-do attitude and great interpersonal skills.

    * being comfortable with writing documentation (a lot of documentation)

     

    A big plus is:

    - Google Cloud certification

    - Kubernetes certification

    - Terraform certification

    - BigQuery SQL perfect knowledge

    - SSO, Oauth2, OIDC, SAML experience

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  • Β· 169 views Β· 16 applications Β· 14d

    Middle/Senior Frontend Developer (Vue.js, Nuxt.js)

    Full Remote Β· EU Β· Product Β· 4 years of experience
    Our client is a remote-first, dynamic international product company in the iGaming field. We are looking for a Frontend Developer (Vue.js/Nuxt.js) who has ambitious goals, is an expert in his field and can strengthen our team in new horizons. ...

    Our client is a remote-first, dynamic international product company in the iGaming field.

     

    We are looking for a Frontend Developer (Vue.js/Nuxt.js) who has ambitious goals, is an expert in his field and can strengthen our team in new horizons.

     

    REQUIREMENTS:

    • Commercial development experience of 4 years or more
    • Excellent knowledge of Vue.js/Vue Router/Vuex/SSR
    • Good knowledge of native JavaScript and experience with OOP
    • Experience with PWA
    • Experience with Nuxt.js in production is required
    • Experience using Vuetify
    • TypeScript
    • CSS3/HTML5/SASS/SCSS/Bootstrap
    • Responsive web design, cross-browser compatibility
    • Understanding DRY, KISS, YAGNI
    • Great RESTful API experience
    • Practical experience with WebSocket
    • Jira, Confluence
    • Figma
    • Webpack
    • Experience in optimizing code, improving performance and refactoring old code
    • Experience writing unit tests.

     

    WE OFFER:

    • Possibility of a remote work from anywhere in the world
    • Generous days-off policy (vacation, sick leave, days off, holidays)
    • Performance reviews & career plan development
    • Low bureaucracy level, with decisions made quickly
    • Open-minded and easy-going management
    • Friendly atmosphere among people who love their work.
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