Jobs at Djinni

We are looking for a Junior Strong / Middle System Administrator to join our team. This role is ideal for a hands-on professional who combines solid technical skills with strong organizational abilities and enjoys contributing to smooth, efficient company operations.

Requirements

• 2+ year of experience in system administration and/or technical support
• Confident user of office and productivity software
• Strong troubleshooting skills across hardware, software, and network issues
• Basic understanding of office management processes and equipment maintenance
• Familiarity with IT security principles and best practices
• Strong organizational skills and ability to multitask in a dynamic environment
• Strong communications level
• English Level is Intermediate or above

Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Perform routine system and equipment maintenance to ensure reliability and efficiency
• Troubleshoot and resolve technical issues to maintain a stable and seamless work environment
• Oversee office-related operations such as equipment setup, basic facility support, and vendor coordination
• Manage inventory of office supplies and IT equipment to ensure optimal resource usage
• Maintain accurate records of equipment, software licenses, warranties, and service agreements

We Offer

• Medical insurance after the trial period
• Team-building activities
• 24 paid vacation days per year
• 5 paid sick leave days per year

Head of 3D Solutions Department

Softprom | Ukraine / Remote

Softprom is an international Value Added IT Distributor with more than 25 years of experience developing IT markets across Europe, the Caucasus and Central Asia.

We are looking for a Head of 3D Solutions Department who will lead the regional development of strategic engineering and R&D software solutions from global vendors such as Bentley Systems, GitLab, Hexagon Geospatial, Trimble SketchUp and ZWSoft.

This role is a key leadership position responsible for scaling the business across multiple countries, building a strong partner ecosystem, managing an international sales and presales team, and driving the adoption of advanced engineering, BIM, GIS and R&D technologies across industries such as infrastructure, construction, engineering and manufacturing.

You will play a central role in shaping the regional growth strategy and developing long-term relationships with enterprise customers, partners and global vendors.

Region: Ukraine, Eastern Europe, Caucasus and Central Asia.

Key Responsibilities

• Define and execute the business development strategy for the 3D Solutions Department across the region
• Manage the portfolio of vendors including Bentley Systems, GitLab, Hexagon Geospatial, Trimble SketchUp and ZWSoft
• Achieve revenue, market growth and strategic development targets
• Lead and develop the team:

• 3 Business Development Managers
• 2 Presales Engineers
• Regional sales managers across the Caucasus and Central Asia
  • Develop and oversee sales planning, account planning and business planning
  • Expand the partner ecosystem and distribution network
  • Analyze market trends, competitive landscape and new business opportunities
  • Build long-term relationships with key enterprise customers and strategic partners
  • Participate in strategic negotiations and large enterprise deals
  • Oversee POC / POV projects for enterprise customers
  • Coordinate regional marketing and partner activities
  • Ensure accurate CRM management, sales forecasting and reporting

Requirements

• 5+ years of experience managing sales of IT solutions or enterprise software
• Proven experience managing sales, business development and presales teams
• Experience developing partner ecosystems and channel sales models
• Experience with CAD / BIM / GIS / R&D software will be a strong advantage
• Understanding of industries such as Engineering, Construction, Infrastructure or Manufacturing
• Experience in strategic planning and market development
• Strong experience in executive-level negotiations with enterprise customers and partners
• Higher technical or IT education
• Strong leadership and communication skills
• Willingness to travel within the region

What We Offer

• Opportunity to lead and scale a strategic technology business across multiple regions
• Work with leading global technology vendors
• Competitive compensation: salary + performance-based bonuses
• Corporate laptop and mobile communication
• Life and medical insurance
• Paid vacation
• Flexible work schedule
• Professional development and training programs
• International team and dynamic corporate culture

 If you are an experienced IT business leader ready to scale the regional market for engineering and 3D technologies — we would be happy to connect.

About the role

We are looking for a Partner Manager who will drive partner ecosystem development and grow the business together with key vendors in the Softprom portfolio.

This role is for someone who understands the IT market and wants to work at the intersection of:
 vendor → partner → customer,
developing sales and building long-term relationships.

Key responsibilities

• Develop and manage partner network in Ukraine
• Build and maintain long-term relationships with partners
• Generate and develop joint projects with partners
• Support sales together with partners (from opportunity to deal closure)
• Work closely with vendors (activities, planning, business development)
• Deliver presentations, demos, and participate in meetings with partners and customers
• Participate in marketing activities and events
• Manage pipeline and track ongoing projects

• Analyze market trends and monitor competitors

   

Requirements

• 6+ years of experience in IT (vendor / distributor / integrator)
• Strong understanding of IT distribution and partner-driven business model
• Experience working with partners and developing channel sales
• Experience working with vendors is a strong plus
• Strong communication and negotiation skills
• Presentation skills
• English — Intermediate or higher

What drives success in this role

• Ability to build and grow partner relationships
• Proactive approach to opportunity generation
• Understanding of B2B IT sales
• Result-oriented mindset

What we offer

• Opportunity to work in an international IT distributor Softprom
• Compensation: $1,500 base + performance-based bonuses 
• Remote / hybrid work format
• Work with leading global vendors
• Opportunity to influence business growth in the region
• Strong internal support (sales / presales / marketing teams)

If you are interested in developing partner business and working at the intersection of vendors and the market — we’d be happy to connect!

#WeAreIn for jobs that impact everyone's life. What if your ideas could change the way the world connects, powers up, or thinks? As a Staff Embedded Software Engineer in our Research & Development team, you'll have the opportunity to merge creativity with your technical expertise by shaping the future of technology, driving groundbreaking projects, and bringing new ideas to life. Are you in?

Your Role
Key responsibilities in your new role
 

• Develop solutions and firmware for ARM-based microcontrollers
• Drive Power/Motor control and CapSenseTM technology development
• Drive platform initialization and enablement across multiple projects
• Design and implement sensing algorithms and end‑to‑end embedded solutions
• Support learning across multiple areas

Your Profile
Qualifications and skills to help you succeed
 

• A university or technical degree
• More than 3 years of experience in embedded systems
• Experience with system-level design, including architecture, hardware, software, firmware, and algorithms
• Strong knowledge of C and embedded design (RTOS, MCUs, Bare-Metal)
• Knowledge of ARM microcontroller architecture and interfaces such as I²C, SPI, UART, and CAN is a plus
• Experience with GIT, CI/CD, and a scripting language (Python, Bash) is a plus

• At least level B1 in English

   

Please send us your CV in English

At White Digital, we build products from 0 to 1 and scale them to millions of users.

Now we’re looking for a Delivery Manager who will bring structure, ownership, and clarity to our growing portfolio of web and mobile projects.

In this role, you will have а real impact on project execution, client satisfaction, and the evolution of delivery processes as the company grows.

What You’ll Own

• End-to-end delivery of web and mobile projects
• Planning, execution, and monitoring of project timelines and scope
• Risk identification and mitigation
• Client communication and expectations management
• Participate in product-level decision-making, including solution validation and UX discussions
• Team workload planning and coordination
• Ensuring delivery predictability and quality standards
• Continuous improvement of delivery processes
• Own delivery across active projects and ensure stable execution
• Work closely with founders and C-level to align priorities and strategy
• Improve delivery processes as the company grows
   

What We’re Looking For

• 3+ years of experience in IT project or delivery management
• Experience in outsource companies
• Experience managing multiple projects or parallel streams
• Strong understanding of SDLC
• Solid knowledge of Agile/Scrum methodologies
• Experience working with mobile (iOS/Android) and web products
• Strong stakeholder communication skills
• Ability to manage risks and resolve conflicts
• English level — Upper-Intermediate or higher
   

What We Offer

• Diverse and international projects
• Flexible work format — remote & comfort time
• Internal learning and knowledge-sharing initiatives
• 22 days off and 12 sick days paid by the company annually
• Paid national holidays.
• Medical insurance
• English classes.
• GYM
• Team building twice per year
• Welcome box
• Paid overtime
• Real impact on company processes and growth
   

If you value transparency, ownership, and professional growth — we’ll be happy to meet you.

We’re looking for a talented person to join our Development team. Your role will encompass a range of responsibilities; the main one is the delivery of projects on all life cycles.

You will work closely with developers, designers, QA's, and clients.

About you

• At least 1 year of professional experience as a Product / Delivery Manager, especially with iOS and Android in Outsource companies. 
• Experience in teams of 2-7 persons.
• Understanding of UX patterns of mobile apps.
• Strong understanding of project development life-cycle.
• Strong understanding of Agile / Scrum.
• Level of English — intermediate+.
• Respect your and our time, and do not apply if you don't have experience in an Outsource company.

Responsibilities

• Collaborate with the development team and customers.
• Conduct research: user, products, tools (3rd parties); Analyze competitors and follow best practices of the product.
• Set up and lead daily / weekly meetings.
• Be responsible for the result.
• Create user stories and keep project documentation updated.
• Stay updated with the latest design trends, techniques, and technologies to ensure our products are always at the cutting edge of features and design.

Ability to promote to COO and Stock Option.

Please send your CV.

About the Product

This is a sweepstakes casino platform focused on the US market. Users can play games and win real rewards.

We fully comply with all applicable laws and regulations in the United States.

Responsibilities:

• Develop a gaming platform based on a microservice infrastructure using NodeJS from scratch.
• Maintain the legacy platform written and migrate functionality to a new platform.
• Participate in automating the CI/CD process.
• Communicate with 3'd party providers to integrate external APIs.

Background Node.js: 

• 5+ years of total backend software development experience
• Proficiency in JavaScript/Typescript using NodeJS (5+ years)
• Experience launching products from start to finish (incl. building CI/CD)
• Confident in unit, E2E testing using Jest/Mocha/Nock
• Experience with database management systems, SQL (MySQL, PostgreSQL), ORMs (PrismaORM, TypeORM, Drizzle, etc), and data migrations
• Experience with Message brokers: RabbitMQ, Apache Kafka
• Familiarity with WebSockets
• Familiarity with Docker, Kubernetes
• Experience integrating with various 3rd-party, preventing negative outcomes, and managing unexpected risks

• B2+ English proficiency, both verbal and written is required.

   

Background Nuxt.js:  

• Commercial experience with Nuxt (preferred over Vue)
• Strong understanding of:
  • SSR / SSG
  • Hydration (how it works and where it breaks)
• Experience with WebSockets (real-time features)
• Confident use of Tailwind CSS
• Experience integrating analytics and tracking tools:
  • Google Analytics / gtag
  • Microsoft Clarity
  • Meta (Facebook) Pixel / Snap Pixel
  • Sentry or similar error monitoring tools
• Understanding of back-office systems — support and integration of CMS solutions (e.g. Netlify CMS)  

💰We are offer:

• Fully remote work with a flexible schedule.
• Competitive salary (paid in cryptocurrency or via B2B/FOP contract).
• 15 paid vacation days.
• 7 paid sick leave days.
• 6 paid public holidays.
• Direct impact on core processes in a dynamic online product focused on the US market.

Description

Inviting you to join a growing account in the medical devices industry domain. Our client is the global leader company of healthcare solutions, which contributes to human welfare by application of biomedical engineering in the research, design, manufacture, and sale of instruments or appliances that alleviate pain, restore health, and extend life for people around the world.

Our team is focusing on designing, developing, and testing embedded software for medical devices, where the software has strong restrictions for safety and quality.

Requirements

• At least 3 years in Software Testing (manual/automation)
• Deep understanding of software development life cycle, QA methodologies, tools, and processes
• Hands-on experience with manual testing, functional testing, test automation
• Experience in firmware or web testing
• Experience in Python programming
• Experience in creating and maintaining test documentation (bug reports, test cases, checklists)
• Experience in working with documentation – Requirements Specifications, Test Plan, Test Reports, etc
• Excellent reporting skills

• Upper intermediate level of English

   

Job responsibilities

• Participate in test requirements development, test design, and test development
• Execute manual and automated test cases and report defects found in the issue-tracking system
• Participate in test automation activities (design, implementation and reporting)
• Work with documentation – Requirements Specification, Tests Descriptions, Test Reports, Traceability.
• Track and report test coverage and software quality metrics
• Work closely with the development team and customer team

It is a New Zealand-based business consultancy and advanced monday.com delivery partner. We help Kiwi businesses streamline their operations through process automation, platform integration, and smart workflow design

We're looking for an experienced integration developer to join our team on an ongoing basis. You'll work directly on client projects — building monday.com integrations, automating workflows, and connecting platforms across our client base. This is a hands-on technical role with real client exposure, so clear communication matters as much as clean code.

What You'll Be Doing:

• Building and maintaining custom monday.com integrations using the monday.com API and SDK
• Developing automation workflows in Make (formerly Integromat) connecting monday.com to third-party platforms
• Writing Python and JavaScript/Node.js scripts to extend platform functionality and handle data transformations
• Implementing robust error handling, logging, and monitoring across integrations
• Collaborating directly with clients to understand their workflow requirements and translate them into technical solutions
• Documenting integrations clearly so clients and the internal team can maintain them
• Troubleshooting and resolving issues in live client environments

Must-Have Skills: !!!

• monday.com API & SDK
• Python
• JavaScript
• Node.js
• Make (Integromat)
• Error handling & logging
• Workflow automation
• REST APIs
• Native English fluency !!!
• Nice to Have
• Zapier
• Webhooks
• Xero API
• HubSpot API
• AWS / Azure
• Git / version control
• monday.com Apps Framework
• Power BI
• Power Automate

What We're Looking For

• Proven experience building monday.com integrations — please include examples or portfolio links in your application
• Strong written and spoken English — you'll be communicating directly with NZ business clients
• Available during NZT business hours for at least part of your working day (overlap for meetings and client calls)
• Reliable, self-directed, and comfortable working asynchronously across a remote team
• Someone who takes ownership — you flag problems early and bring solutions, not just issues

We’re Applyft— an IT product company which creates value-driven mobile apps. Our journey began with the Geozilla family locator product, but now our portfolio consists of 8 apps in Family Safety, Entertainment and Mental Health Spheres.

Now we are looking for a Junior QA Engineer to join our team.

What you’ll do:

• Manual testing of the web application (desktop and mobile web);
• Verification of UI, API, business logic, analytics, and payment scenarios;
• Requirement analysis, writing test cases and test scenarios;
• Bug verification and retesting;
• Participation in team QA processes: planning, daily standups, retrospectives;
• Collaboration with developers, product managers, and designers;
• Running and monitoring automated test suites (Python + Selenium), analyzing failures, and collaborating with devs on fixes.

About You:

• Minimum 1 years of experience in web application testing;
• Understanding of SDLC, STLC, and Agile/Scrum methodologies;
• Knowledge of various testing types: functional, regression, cross-browser, responsive testing;
• Ability to create test cases, checklists, and bug reports;
• Experience with bug tracking systems (e.g., Jira);
• Experience testing REST APIs using tools like Postman, Swagger;
• Confident use of browser DevTools (Network, Console, Elements tabs);
• Basic skills in working with SQL (MySQL) and NoSQL (MongoDB) databases (e.g., querying, data validation);
• Experience validating integration with payment providers (e.g.,Stripe, PayPal, Braintree);
• Basic knowledge of HTML/CSS/JavaScript;
• Experience working with Git;
• English level: Intermediate (able to read documentation and write test reports).

Will be a plus:

• Experience with automated testing (e.g., Python, Selenium);
• Knowledge of CI/CD pipelines and test integration;
• Working with sandbox payment cards.
• Understanding of analytics tracking and experience validating events in Amplitude, Appsflyer etc.;

We Offer:

• Remote-First culture: We provide a flexible working schedule and you can work anywhere in the world
• Health taking care program: We provide Health insurance, mental health support (psychologist compensation), sport compensation, and 20 paid sick days.
• Personal Equipment Policy: We provide all necessary equipment for your work. For Ukrainian employees we also provide Ecoflow
• Vacation Policy: Each employee in our company has 20 paid vacation days and extra days on the occasion of special evens
• Knowledge sharing: We are glad to share our knowledge and experience in our internal events
• English Lessons: We provide corporate English lessons to support your professional and personal growth.
• Professional Development: Annual learning budget for courses, training, certifications, and conferences.
• Public Holidays: You receive days off according to the official public holidays of your country of residence.
• Coworking Compensation (Ukraine): We provide coworking space compensation for employees located in Ukraine.

Hiring process:
Recruitment Screen 👉 Tech interview 👉 Final interview 👉 Job Offer

Turn your expertise into real impact — be part of our team!

Description

Inviting you to join a growing account in the medical devices industry domain. Our client is the global leader company of healthcare solutions, which contributes to human welfare by application of biomedical engineering in the research, design, manufacture, and sale of instruments or appliances that alleviate pain, restore health, and extend life for people around the world.

Our team is focusing on designing, developing, and testing embedded software for medical devices, where the software has strong restrictions for safety and quality.

Requirements

• At least 3 years in Software Testing (manual/automation)
• Deep understanding of software development life cycle, QA methodologies, tools, and processes
• Hands-on experience with manual testing, functional testing, test automation
• Experience in firmware or web testing
• Experience in Python programming
• Experience in creating and maintaining test documentation (bug reports, test cases, checklists)
• Experience in working with documentation – Requirements Specifications, Test Plan, Test Reports, etc
• Excellent reporting skills

• Upper intermediate level of English

   

Job responsibilities

• Participate in test requirements development, test design, and test development
• Execute manual and automated test cases and report defects found in the issue-tracking system
• Participate in test automation activities (design, implementation and reporting)
• Work with documentation – Requirements Specification, Tests Descriptions, Test Reports, Traceability.
• Track and report test coverage and software quality metrics
• Work closely with the development team and customer team

We are looking for a data-driven VIP Analyst to strengthen our VIP and High-Value Player strategy across Casino and Sportsbook verticals. In this role, you will own VIP performance analytics, bonus efficiency evaluation, behavioral segmentation, and manager impact measurement across multiple brands and geographies.

You will play a key role in maximizing VIP lifetime value (LTV), optimizing bonus ROI, and detecting early churn or risk signals within high-value cohorts.
 

HOW YOU WILL MAKE AN IMPACT
 

1. VIP & High-Value Player Analytics

• Build and maintain a unified VIP analytics framework across Casino and Sportsbook products.
• Develop behavioral segmentation models based on betting activity, frequency, stake size, product mix, payment behavior, and engagement patterns — not just deposit volume.
• Conduct cross-brand and geo analysis (Tier 1 / Tier 2 / Tier 3 markets).
• Analyze VIP lifecycle: acquisition → activation → growth → retention → churn.
• Monitor and optimize key metrics: GGR, NGR, ARPU, LTV, Hold %, Bet Frequency, Average Stake.
   

2. Bonus ROI & Offer Optimization

• Measure ROI of VIP bonuses, free bets, cashback, reloads, and personalized offers.
• Analyze uplift impact on GGR, NGR, retention, and wagering behavior.
• Lead A/B testing of VIP promotions and incentive mechanics.
• Identify bonus abuse patterns and inefficient incentive structures.
• Ensure bonus cost aligns with profitability and margin targets.
   

3. VIP Manager Performance & Contact Strategy

• Evaluate impact of VIP manager contact rate on player retention, GGR, and NGR.
• Measure player performance before and after VIP assignment.
• Build KPI frameworks for VIP managers (retention rate, reactivation rate, revenue uplift, churn prevention).
• Optimize segmentation rules for VIP flows and assignment logic.
• Support data-driven decision-making for VIP team leads.
   

4. Risk, Fraud & Early Churn Detection

• Detect abnormal deposit and betting patterns (spikes, sharp betting behavior, bonus abuse).
• Identify early churn signals (decline in bet frequency, reduced stake size, inactivity trends).
• Collaborate with Risk & Fraud teams to monitor suspicious VIP behavior.
• Build automated alerts for high-risk or high-opportunity VIP accounts.
• Support responsible gaming monitoring within VIP cohorts.
   

5. Reporting & Data Infrastructure

• Own daily, weekly, and monthly VIP performance reporting.
• Deliver individual VIP dashboards to support personalized account management.
• Ensure consistency of VIP tagging, segmentation logic, and reporting across brands.
• Automate reporting processes and improve analytics infrastructure.
• Maintain transparency of GGR vs NGR impact in reporting.
   

6. Experiments & Product Impact

• Take analytical ownership of experiments related to payments, withdrawals, limits, VIP flows, CRM mechanics, and loyalty programs.
• Evaluate impact of operational changes on betting activity and VIP profitability.
• Translate analytical findings into clear business recommendations with financial implications.
• Partner with Product, CRM, Payments, and Risk teams.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in iGaming (Casino / Sportsbook) analytics.
• Strong SQL skills (experience working with large transactional betting datasets).
• Solid understanding of GGR, NGR, Hold %, LTV, churn rate, bonus cost mechanics.
• Experience with BI tools (Power BI / Tableau / Looker).
• Experience with A/B testing and experiment evaluation.
• Strong business mindset and ability to communicate insights to non-technical stakeholders.
   

Nice to Have

• Experience with churn prediction or behavioral modeling.
• Knowledge of sharp betting detection and bonus abuse patterns.
• Experience with Python (Pandas, statistical analysis).
• Familiarity with regulatory requirements across Tier 1 markets.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are seeking a detail-oriented and reliable individual to join our Disputes Team as a Junior Dispute Resolution Specialist. In this role, you will assist with handling chargebacks and other dispute-related tasks. This entry-level position is ideal for someone looking to gain hands-on experience in a dynamic and supportive environment.

Responsibilities:

• Support the team in processing chargebacks and managing dispute cases.
• Communicate with internal and external stakeholders in English.
• Maintain accurate records of cases and outcomes.
• Learn and apply internal procedures for dispute management.
  
  Job Requirements
• Basic computer skills (ability to use standard software applications).
• Willingness to learn and adapt to new processes.
• Verbal and written communication skills in English, B1-B2 level
• Efficient and strong detail oriented
• Knowledge regarding how CRM works and how is linked with client transactions will be considered as an advantage
• Exceptional time-management and organizational skills
• Ability to work both independently and as a part of a team

What we offer:

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 
9am - 6pm
10pm - 19am

Vacation - unpaid

Location: Ukraine

Equipment: Yes

SDR / Sales Manager (International Outreach)

About Intel-Tele:

Intel-tele.com is a global platform for business messaging and customer communication. We help companies worldwide deliver millions of messages via SMS, Viber, Telegram, and other channels. We are looking for a proactive SDR / Sales Manager to drive international sales and expand our presence in the global market.

What you will do:

• Lead Generation & Outreach: Identify and reach out to Decision Makers (LPRs) in international companies.
• First Contact: Initiate communication via LinkedIn, Telegram, Email, and other channels.
• Negotiations: Conduct business communication and negotiations in English.
• Solution Presentation: Present our tools for customer retention, re-engagement, and marketing efficiency.
• Pilot Launches: Run test campaigns with clients and scale the partnership.
• Pipeline Management: Maintain CRM records and manage deals through the sales funnel.

Requirements:

• Experience: Proven track record in B2B sales, Lead Generation, or active cold outreach.
• Cold Hunting: Strong skills in "hunting" for new business and making the first contact.
• English: Intermediate+ or Upper-Intermediate level (solid business writing is a must).
• Sourcing: Ability to independently find contacts and reach the right Decision Makers.
• Personal traits: Result-oriented, persistent, and a strong communicator.

Nice to have:

• Experience in Telecom, SaaS, Digital Marketing, Affiliate, or Fintech.
• Previous work with international markets.
• Familiarity with LinkedIn Sales Navigator, Telegram outreach, and email automation tools.

What we offer:

• Competitive Compensation: Fixed base salary + % of profit (uncapped).
• Energy Independence: Modern office in Dnipro city center (Gogolya St.) equipped with a Generator and Starlink — we always have power and high-speed internet.
• Tools & Support: All necessary software for lead generation and full technical support during client onboarding.
• Environment: A great team, PS4, table tennis, and foosball.

We at Sigma Software are looking for a Senior Product Manager to join our long-term SaaS Security project for the MSP/MSSP market. 

This is a remote position with a distributed Ukrainian engineering team. 

You will play a key role in shaping product strategy, driving feature development, and enhancing user experience for a live Microsoft 365-centric security solution.

Our team has been collaborating with the customer for almost 6 years, delivering innovative cloud-native products that help Managed Service Providers improve efficiency and security for SMB clients. Joining us means working in a dynamic, collaborative environment with cutting-edge technologies and a strong focus on customer success.

Why join us? At Sigma Software, you’ll work with global clients, enjoy flexible work arrangements, and be part of a culture that values professional growth and innovation.

Customer
ConnectWise is a US-based software company specializing in solutions for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs). Their platform offers tools for IT management, cybersecurity, remote monitoring, and business automation, serving thousands of MSPs worldwide. Known for its strong community-driven ecosystem and integrations with leading IT tools, ConnectWise is a recognized leader in the MSP space.

Project
The project is focused on building Microsoft 365-centric SaaS Security and CASB software for MSP/MSSP markets. It enables providers to assess and manage IT security for SMB customers, configure and protect SaaS applications and cloud-hosted data, and deliver ongoing security support with periodic reviews.

Key Technologies: C#, .NET Core, MS Azure, Entity Framework Core, Docker, Kubernetes

Job Description

• Document and prioritize feature requirements for the product team
• Engage with subscribers to understand their challenges and guide them in using the product effectively
• Define solution assets related to security configurations and workflows
• Collaborate with other PMs to write epics, features, user stories, and defects, and advocate for them in the backlog
• Prioritize usability improvements, bug fixes, and new feature development to boost adoption
• Coordinate backlog across multiple engineering teams to maximize market impact
• Participate in Agile ceremonies, refine user stories, and document acceptance criteria
• Create end-user documentation, marketing content, and go-to-market materials
• Implement in-product engagement experiences such as tours, feature highlights, and learning aids
• Drive customer success initiatives with training, engagement tools, and feedback loops
• Work with design teams to enhance user experience and engagement tracking

Qualifications

• At least 5 years of experience in software product management, including gathering and documenting requirements, managing product backlog, and working with Agile methodologies
• Experience in writing clear and user-friendly help documentation for end users
• Hands-on experience with in-product user engagement tools such as Intercom, Pendo, or similar
• Understanding of the MSP/MSSP market and its role in administering cloud application environments, including security management

• Practical experience in the IT security and compliance domain, preferably with cloud security product management, product support, or implementation support

   

Nice to have:

• Technical knowledge in security, cloud software development, and PowerShell will be an advantage

Personal profile:

• Strong communication skills with the ability to engage stakeholders, discover requirements, and translate them into actionable tasks for engineering teams
• Excellent organizational and leadership skills for working with distributed teams across time zones