Jobs at Djinni

Reports to: Contact Center Lead

About the Role: We are looking for a communicative, energetic, and customer-oriented Contact Center Operator to join our team. In this role, you will be the voice of our brand — engaging with players, keeping them informed about exciting new offers, and helping them resolve payment issues.

Working closely with our Contact Center Lead, you will ensure every player feels valued and supported. If you are fluent in Portuguese, Italian, and Greek, love talking to people, and want to grow in a dynamic, fast-paced environment — we would love to meet you!

Key Responsibilities:

• Make outbound calls based on assigned tasks and scripts + sending SMS 
• Inform players about available bonuses, promotions, and offers
• Assist customers with failed payments and related issues
• Handle first-line customer inquiries and requests
• Prepare and submit daily activity reports in the approved format
• Participate in daily planning meetings and performance discussions

Requirements & Skills:

• Excellent spoken Portuguese, Italian, and Greek (C1/C2 level)
• Strong communication and active listening skills
• Friendly, confident, and outgoing personality
• Customer-focused mindset with a positive attitude
• Previous experience in a call center or similar role is a plus, but not required

Note: If you enjoy talking to people and creating positive customer experiences, we’d love to have you on our team!

We Offer:

• Format: Remote work. Schedule: Tuesday – Saturday (from 13:00 to 21:00). 
• Compensation: Competitive salary based on your experience + performance bonuses.
• Payments: In USDT (white crypto).
• Growth: Opportunity for professional and career growth within the project.
• Benefits: Paid vacation and sick leave, opportunities for continuous learning.

We are looking for a proactive Retention Manager to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role: You will take ownership of the player lifecycle, ensuring our users stay engaged, active, and loyal.

• Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push).
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack: Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You:

• Experience: 1.5–3 years in CRM / Retention Marketing.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for an experienced Retention Team Lead to head our team and take on the strategic management of the customer lifecycle.

Your primary focus in this role will be building a global retention strategy, scaling processes, driving key business metrics, and developing a team of 10 specialists.
 

📋 Your Key Responsibilities:

• Team Management: Leadership, development, mentoring, and performance evaluation of a 10-person team (performance management, hiring, goal setting).
• Strategic Planning: Developing, implementing, and scaling a comprehensive retention strategy to improve key metrics (Revenue, Retention Rate, Churn Rate, LTV) across Tier-1 markets.
• Translating Strategy into Action: Converting the company's global goals into concrete action plans, priorities, and tasks for the team.
• Analytics and Optimization: Managing CRM economics. Utilizing analytical tools to identify growth opportunities, generate hypotheses, and evaluate the performance of retention campaigns.
• Process Management: Overseeing the CRM backlog, building efficient campaign execution processes, and ensuring high quality standards.
• Cross-functional Collaboration: Working closely with product, BI, analytics, and tech teams to enhance CRM capabilities and improve the customer experience.
   

📚 Our Expectations (Mandatory Requirements):

• Experience: 3+ years of practical experience in CRM/Retention exclusively in Gambling (iGaming), with a proven track record of team management.
• Markets: Mandatory and in-depth experience working with Tier-1 markets.
• Leadership: Strong management skills, with the ability to organize the team's work and motivate them to achieve business results.
• Strategic Thinking: The ability to see the "big picture," prioritize based on business impact, and develop long-term plans.
• Data-driven Mindset: Strong analytical skills and the ability to make independent decisions based on data and logic.
• Expertise: Deep understanding of lifecycle marketing principles, segmentation, personalization, and the technical aspects of campaign automation.
• Soft Skills: Excellent communication skills, with the ability to present results and work effectively with stakeholders.
  
  ⭐️ We Offer:
• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Italy GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Italian market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Italian audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the IT market with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Italian market (Italy GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

📋 Your Key Responsibilities:

• Strategy development and implementation: Building comprehensive retention strategies and multi-channel automated campaigns (Email, SMS, Push, In-app, Pop-up) for Tier-1 markets.
• In-depth analytics and optimization: Analyzing campaign performance, conducting A/B and multivariate testing, and identifying growth opportunities to increase LTV and Retention Rate, and decrease Churn Rate.
• Lifecycle management: Detailed user base segmentation, creating custom Customer Journeys, and implementing deep personalization.
• Technical setup and automation: Working with advanced CRM systems, setting up complex trigger chains, and ensuring seamless communication delivery.
• Cross-functional collaboration: Working closely with the product team, BI, analytics, and Acquisition teams to improve the customer experience.
• Expertise and mentoring: Assisting middle/junior specialists, knowledge sharing, and implementing market best practices.
  📚 Our expectations:
• Experience: 3+ years of practical experience in CRM/Retention exclusively in Gambling (iGaming).
• Markets: Mandatory and in-depth experience working with highly competitive Tier-1 markets.
• Data-driven approach: High level of analytical skills, ability to work with data, draw conclusions, and make decisions based on numbers rather than intuition.
• Technical expertise: Deep understanding of automated campaign architecture and proven skills in working with modern CRM platforms.
• Strategic thinking: Ability to independently lead projects from idea to execution and results evaluation.
• Soft skills: Proactivity, results-oriented mindset, attention to detail, and a high level of autonomy.
  ⭐️ We Offer:
• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Greek (GR) GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Greek market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Greek audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the Greek market with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Greek market (GR GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the UK GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

Market Ownership: You will take ownership of the player lifecycle specifically for the UK market, ensuring our users stay engaged, active, and loyal.

Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the British audience.

Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.

Segmentation: Utilize RFM analysis and behavioral data to target the right players in the UK market with the right message.

Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.

Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

Experience: 1.5–3 years in CRM / Retention Marketing.

GEO Expertise: Practical experience and a deep understanding of the UK market (UK GEO) is essential.

Industry: Experience in iGaming or digital products is highly preferred.

Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.

Mindset: Analytical approach to data and a creative approach to problem-solving.

Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

Format: Remote work, 5/2 schedule.

Payments: In USDT.

Remuneration: Competitive salary + bonuses based on the results of the department you build.

Growth: Opportunity for growth within the project.

Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Netherlands (NL) GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Dutch market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Dutch audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in the Netherlands with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Dutch market (NL GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

We are looking for a proactive Retention Manager with proven experience in the Spain (ES) GEO to take ownership of our user lifecycle strategy. If you know how to turn a "new user" into a "loyal player" using data, smart segmentation, and AI — we want to meet you.

📍 The Role

• Market Ownership: You will take ownership of the player lifecycle specifically for the Spanish market, ensuring our users stay engaged, active, and loyal.
• Localized Campaigns: Create and execute multi-channel campaigns (Email, SMS, In-App, Web Push) tailored to the Spanish audience.
• Journey Building: Design automated workflows covering Onboarding, Activation, and Reactivation stages.
• Segmentation: Utilize RFM analysis and behavioral data to target the right players in Spain with the right message.
• Optimization: Run A/B tests to boost Open Rates, CTR, and Conversion.
• Innovation: Actively use AI tools to generate content, build logic, and streamline workflows.

🛠 Tech Stack

• Experience with Customer.io, Smartico, Fasttrack, or Optimove is a strong advantage.

👤 About You

• Experience: 1.5–3 years in CRM / Retention Marketing.
• GEO Expertise: Practical experience and a deep understanding of the Spanish market (ES GEO) is essential.
• Industry: Experience in iGaming or digital products is highly preferred.
• Skills: Strong grasp of lifecycle marketing, segmentation, and copywriting.
• Mindset: Analytical approach to data and a creative approach to problem-solving.
• Tech-savvy: You are comfortable using AI for automation and content generation.

⭐️ We Offer

• Format: Remote work, 5/2 schedule.
• Payments: In USDT.
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Facebook Media Buyer

Requirements

• 2+ years of hands-on experience in iGaming with Meta Ads (Facebook & Instagram).
• Strong performance marketing background (not branding or awareness)
• Proven experience working with Retargeting: pixels, audiences.
• Deep understanding of Meta auction mechanics and delivery
• Experience with pixel events, CAPI, postbacks, and tracking tools
• Experience working with multiple GEOs and different market tiers

Will be plus

• Experience in Gambling, Betting, or other highly competitive verticals.
• Experience working with agency advertising accounts.
• Familiarity with tracking platforms such as Keitaro, AppsFlyer, Adjust, or similar solutions.
• Experience with cloaking and pre-landing pages.
• Experience running PWA or WebView applications.
• Understanding of Meta Conversion API (CAPI).
• Experience with Google Analytics 4 (GA4) and Google Tag Manager (GTM).
• Experience collaborating with creative teams and preparing creative briefs.
• Understanding of A/B testing methodology and statistical significance.
• Experience scaling advertising campaigns across multiple GEOs simultaneously.
• Experience working with retargeting audiences

Responsibilities

• Manage and optimize Facebook retargeting campaigns, ensuring target KPIs are achieved and successfully scaling high-performing campaign setups.
• Analyze key performance metrics (CPA FTD, C2I, I2R, ROAS, LTV) and independently make data-driven decisions to optimize campaign performance.
• Develop and test new hypotheses related to audiences, segments, creatives, and conversion funnels to identify new growth opportunities and improve campaign efficiency.
• Independently prepare creative briefs, analyze creative performance, and contribute to the development of the department's creative strategy.
• Work with user segments, Meta Pixel, custom conversions, and retargeting audiences, ensuring proper campaign structure and efficient use of data.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a Product Manager (Payment Integrations)

Requirements

• 3-plus years of experience in working as a Product Manager in a product company;
• Experience in analyzing requirements, evaluation of labor expenditures, planning of projects, management of risks and changes;
• Great communicate skills, ability to settle arguments and to conduct negotiations;
• Knowledge of SDLC and methodologies of managing projects (scrum, scrumban, waterfall);
• Experience of composing a work specification for a development team;
• Understanding of client-server architecture;
• Communication skills with third-party software;
• Experience in working with API documentation and Payment Systems, Billing;
• English language, Upper-Intermediate level (B2) preferably;
• Advanced user of Atlassian.

Responsibilities

• Analysis of the API documentation to coordinate the request for the implementation of the integration and to make sure that it meets expectations of the business customer;
• Taking responsibility for the correctness of the implementation according to the requirements;
• Maintenance of the retrospective analysis of accomplishing tasks, identifying weaknesses in the integration process;
• Improving integrations and processes of communicating with providers;
• Analysis of a user’s flow for increasing effectiveness of business requirements of the development team;
• Completing of the criteria system for integration by payment system types;
• Controlling of the final testing of integrated payment systems before its implementation;
• Attending meetings dedicated to status update of completed, current and planned tasks;
• Taking part in planning sprints with PSP and Dev departments;
• Working with Team Lead Product Manager;
• Working with business customers, analysis of the resources and adjustment of the roadmap;
• Working with Project Manager, the development team and QA;
• Working with managers of other projects for realization of tasks.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for a 2D Spine Animator

Requirements

• 5+ years of experience as a 2D Animator in GameDev 
• Strong portfolio or showreel featuring examples of game animation
• Strong understanding of animation principles and the ability to create polished character, symbol, UI, transition, and visual-effect animations
• Understanding of game animation pipelines, asset reuse, and performance optimization for browser-based and mobile games
• Ability to animate in various styles, from realistic to cartoon styles
• Ability to maintain and enhance the art-defined style in animation
• Proficiency in Spine and Adobe After Effects
• Excellent knowledge of Figma and Adobe Photoshop

• Experience preparing and optimising Spine assets for HTML5 integration using PixiJS, Cocos2d, Cocos Creator, or similar technologies

   

  Will be plus

• Experience in the iGaming industry

• 3D software (Cinema 4D, Blender)

   

Responsibilities

• Create high-quality 2D animations for slot, instant, and crash games
• Animate gameplay states, including idle, win, loss, reactions, transitions, features, and bonus events
• Build and maintain production-ready Spine rigs for characters, symbols, UI elements, and game objects
• Prepare, export, and optimize Spine assets for integration into HTML5(PixiJS, Cocos2d) games
• Collaborating with the Game Art Lead, UI/UX Designer, 2D Artist, and Project Manager
• Organizing and maintaining a clear, structured workflow for game projects in Spine, Adobe After Effects and Google Drive
• Research new animation techniques, tools, and AI-assisted workflows
• Generating ideas for improving game animations and user experience
• Constantly researching and analyzing game animations trends, competitors, casino products, slot providers, and player preferences
• Participate actively in brainstorming, mood boards, and team discussions

Benefits

🍀 An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;

🤝Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;

🏖Paid vacations, sick leave, personal event days, days off;

👨‍⚕️Corporate health insurance program for your well-being;

💵Referral program — enjoy cooperation with your colleagues and get a bonus;

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;

💁🏼‍♀️Rewards program for mentoring and coaching colleagues;

✈️In-house Travel Service;

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays;

🎳Company events, team buildings.

We are looking for an experienced Retention Team Lead to lead and develop our Retention/CRM team and drive player engagement, loyalty, and revenue across our iGaming products.

Responsibilities

• Lead, manage, and develop the Retention/CRM team;
• Build and execute retention strategies for different player segments;
• Develop and optimize CRM campaigns, promotions, bonuses, and lifecycle journeys;
• Work with segmentation, personalization, and player reactivation;
• Analyze player behavior and identify opportunities to improve retention and LTV;
• Monitor key metrics such as Retention Rate, Churn, LTV, ARPU, GGR, NGR, FTD, Deposit Frequency, and Reactivation Rate;
• Develop and test new retention mechanics, offers, and communication strategies;
• Work closely with CRM, Product, Analytics, VIP, Marketing, and Affiliate teams;
• Set team KPIs, monitor performance, and provide regular feedback;
• Analyze campaign performance and prepare reports for management;
• Identify growth opportunities and implement data-driven improvements;
• Ensure effective use of CRM platforms and communication channels.

Requirements

• 2+ years of experience in Retention / CRM within iGaming;
• Proven experience managing or leading a Retention/CRM team;
• Strong understanding of the iGaming player lifecycle;
• Hands-on experience with player segmentation, reactivation, loyalty, and churn prevention;
• Strong understanding of retention and monetization metrics;
• Experience working with CRM platforms and marketing automation tools;
• Strong analytical and strategic thinking;
• Ability to work with large player databases and translate data into actionable strategies;
• Strong communication and stakeholder management skills;
• Fluent English.

Would Be a Plus

• Experience with Smartico, Optimove, Customer.io, Braze or similar CRM platforms;
• Experience with multiple iGaming GEOs and products;
• Experience developing loyalty/VIP and bonus strategies;
• Strong knowledge of casino and/or sportsbook products;
• Experience working with SQL, BI tools, or advanced analytics;
• Experience building a Retention/CRM function from scratch.

What We Offer

• Remote work;
• Competitive salary + performance-based bonus;
• Opportunity to lead and grow an experienced Retention team;
• Work with established iGaming products and significant player databases;
• High level of autonomy and influence on retention strategy;
• Strong collaboration with Product, Analytics, VIP, Marketing, and CRM teams;
• Professional growth and career development opportunities.

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00 — 15:00 
Evening: 15:00 — 23:00 
Night: 23:00 — 07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

We’re not looking for someone to “just send campaigns.” We’re looking for a Retention Manager who truly understands how an online casino works from the inside — from bonus mechanics to player psychology and bottom-line impact.

If you speak the language of numbers, know how to move KPIs, and have real experience managing player lifecycles in Tier 1–2 markets — let’s talk.

Your responsibilities will include:
 

• Plan, launch, and optimize personalized retention campaigns across the full player lifecycle: welcome, reactivation, churn-prevention, VIP retention;
• Build smart player segmentation models based on behavior (FTD patterns, frequency, average bet, risk levels, etc.);
• Partner with analysts to dive into key metrics: LTV, ARPU, FTD-to-deposit ratio, retention rates, churn, GGR;
• Develop and refine bonus strategy — including FS, cashback, deposit/non-deposit promos, VIP levels — in line with geo/license limits;
• Run multichannel campaigns (email, push, in-app, more) with A/B testing and content variants;
• Work closely with VIP, Product, and Support teams to hit retention and PnL goals;
• Monitor the effectiveness of promo tools (jackpots, quests, tournaments), and push new mechanics with the Product team;
• Adapt retention strategy for Tier 1 and Tier 2 markets based on actual performance, not assumptions.

What we expect from you:

• 3+ years in retention or CRM inside an online casino team;
• Deep understanding of casino business model, bonus mechanics, and key verticals (slots, live, crash, tables);
• Data-savvy: confident in Excel/Google Sheets, Looker, Power BI, Tableau, or similar tools;
• You can forecast based on behavioral data and past campaign performance;
• Hands-on experience with ESP/CRM platforms like Optimove, Smartico, Braze, Salesforce, Customer.io, etc;
• Strong track record with reactivation flows and tiered retention strategies.

What We Offer:

• Work from anywhere: full remote flexibility or the option to work from our office;
• Flexible working hours so you can stay productive while maintaining work-life balance;
• Growth opportunities: as we scale, you’ll have space to develop your career and grow into a strategic leadership role;

If this sounds like you — we’d love to see your CV!
We value initiative, support bold ideas, and believe in working as a team.