Jobs at Djinni

Company: Specializes in electronics and software engineering, focusing on high-load switching, communication platforms, Linux, and IoT devices. 

Key Responsibilities:
• Develop software and hardware for network switches and embedded systems.
• Involve in the development of software for routers.

Required Skills:
• Proficiency in C programming
• Linux experience (Makefiles, Shell scripts)
• Knowledge of L2/L3 network protocols (e.g., ARP, STP, IGMP, VLAN).
• English proficiency for technical documentation.

Nice to Have:
• Experience with embedded programming (ARM/MIPS).
• Familiarity with SONiC OS.

Why Us:
• High technical task level.
• Collaboration with global industry leaders.
• Work-life balance, flexible schedule, and remote work possibility.
• Competitive salary, medical insurance, paid vacation.
• Compensation package.

Requirements:

• Experience as a System Administrator ( 2 years +) 
• Knowledge of MacOS at the administrator level
• Network Technologies
• Basic knowledge of remote desktops and the principles of the thin clients
• Knowledge of the basics of information security
• Knowledge of ISO27001, ISO27002 and similar documents and experience with ISO/IEC 27001 certification audits in information security
• Understanding the basic aspects of information security and network components (firewalls, switches, routers, VPNs)
• English: Intermediate (B1-В2). Fluent level is welcome

Would be a plus:

• Experience in supporting or taking part in corporate inventory checks

Responsibilities:

• Implementing and enforcing security policies
• Monitoring security events and incidents
• Conducting risk assessments and security audits
• Managing cybersecurity tools and protection systems
• Delivering information security awareness training for employees
• Ensuring compliance with standards and requirements (ISO 27001)
• Creating, reviewing, and regularly updating ISO 27001 documentation (Confluence)
• Collaborating with German colleagues on ISMS-related tasks (document preparation, reporting, participation in meetings)

This role is new to our company, and the specialist will be the first to establish and develop this area.

What you will get working with us:

- Full technical equipment (MacBook, 2K additional monitors, and a comfortable workplace)

- Remote working equipment provided if needed

- Work exclusively with cutting-edge technologies

- Friendly and professional team atmosphere

- 8-hour workday with no overtime

- Full tax compensation

- 18–24 days of paid vacation

- Paid sick leave:

10 days with a medical certificate

5 days without a certificate

Recruitment Process:

1. Online Call — detailed discussion of the vacancy with a Recruiter (up to 30 minutes)
2. Online Call — English level check (up to 10 minutes)
3. Technical Interview - (up to 60 minutes)

The order of the stages may vary during the process, but always with the goal of moving forward together.

Before sending your CV, please carefully review the vacancy details to save both your time and ours.
If your experience matches the requirements — you will definitely receive feedback.

Admiral Studios is a fast-growing Ukrainian IT outsourcing company, specializing in web development, mobile development, UI/UX, and SEO.

We embrace the latest and most advanced technologies: Node.js, React, Laravel, Shopify, Python, and WordPress.

We create quality projects for clients in the US, Europe, the UK, and Canada 🌍, especially Healthcare, Real Estate, and E-commerce projects.

Currently, our team consists of more than 60+ skilled experts 👨‍💻, and we are constantly growing.

Now, we’re looking for a proactive and commercially driven Design Sales Manager to expand our client base in the EU and US markets and drive revenue growth through full-cycle sales of digital and creative services.

If you have experience selling web design, UI/UX, branding, or digital solutions and feel confident managing deals from first contact to upsale — this role is for you.

As part of our Growth & Business Development team, you’ll work closely with design and delivery teams to turn client needs into high-impact digital solutions.

🎯 For a perfect match, we expect

• 1+ year of experience in digital / creative / IT services sales
• Proven experience in full-cycle B2B sales (prospecting → discovery → proposal → closing → upsale)
• Hands-on experience with Upwork and LinkedIn outreach
• Experience selling services such as:
  • Website design & redesign
  • UI/UX for web & mobile
  • Branding & identity
  • Marketing materials / digital assets
• Strong understanding of:
  • Web technologies (React, WordPress, etc. — at a conceptual level)
  • UI/UX processes and design workflows
• Confident use of CRM systems (HubSpot, Pipedrive, Salesforce or similar)
• Ability to manage pipelines, track conversions, and forecast revenue
• Strong presentation and negotiation skills
• Experience with objection handling and structured deal closing
• English level: B2

💎 Nice to have

• Experience working in a design or creative agency
• Experience selling to SMB clients in EU/USA
• Experience with cold email tools (Lemlist, Mailshake, etc.)
• Understanding of Adobe Creative Cloud / Figma (to better present solutions)
• Experience with upsale & cross-sale strategies

💼 Duties & Responsibilities

• Identify and qualify new B2B opportunities in EU & USA markets
• Conduct full-cycle sales via:
  • LinkedIn
  • Upwork
  • Cold outreach
  • Referrals & networking
• Lead discovery calls and clearly identify client business needs
• Collaborate with design teams to prepare tailored proposals
• Present and justify creative solutions in a clear, value-driven way
• Negotiate pricing, scope, and timelines
• Close deals and ensure smooth handover to delivery
• Maintain CRM hygiene and accurate pipeline tracking
• Monitor performance metrics and optimize conversion rates
• Drive upsale and cross-sale opportunities within existing accounts
• Contribute to improving sales processes and workflows

Why Join Admiral Studios?

⭐️Growth-Oriented Environment – value efficiency, flexibility, and results. 

🤝Team Spirit – Regular corporate online & offline events to keep the team connected
📚Professional Development Support – we provide:

• A structured Performance Review system.
• Access to an internal knowledge library.
• Career growth opportunities with a clear development plan.
• A budget for improving work processes and implementing new ideas.

🧘Work-Life Balance – Enjoy a flexible work schedule and a fully remote work model.
✅Paid Time Off – 20 vacation days + 10 sick leave days per year.

Hiring steps: 
Screening — Test Task — Tech Interview — CEO Interview — Job Offer 

Responsibilities

• Work closely with AI assistants, prompt engineering
• Build, sign, and publish apps to App Store Connect
• Work with CI/CD pipelines to automate builds and deployment

• Contribute ideas and bring creative input to app development

  What We Expect

  Required:

• 1+ year of commercial iOS development experience (Swift, SwiftUI or UIKit)
• Confident use of AI tools for development: ability to craft prompts, review generated code, and iterate
• Hands-on experience with App Store Connect: uploading builds, filling metadata, passing review, version management
• Experience setting up CI/CD for iOS (Fastlane, Xcode Cloud, GitHub Actions or similar)

• Understanding of iOS app architecture (MVVM, clean project structure)

  Nice to have:

• Experience with In-App Purchases / subscriptions (StoreKit 2)
• Rapid prototyping skills — from zero to MVP in 1-2 days
• Portfolio of apps in the App Store

• Experience with Firebase, CoreData, REST API

  What We Offer

• Fully remote or hybrid work
• Flexible bonus system
• Modern stack and approach — no legacy, only SwiftUI + AI
• Opportunity to grow fast: working at the intersection of AI and mobile development is a skill of the future

About Flamingo

Flamingo is revolutionizing the Managed Service Provider (MSP) industry with an AI-driven, open-source platform for IT and security. Our goal is to empower MSPs with automation, optimization, and scalability tools to enhance their operations.

Role Overview

As a Front-end Engineer at Flamingo, you’ll play a key role in building the core user experience and backend logic behind our AI-powered platform. 

This is a hands-on engineering role where you’ll collaborate with product designers, DevOps, and fellow engineers to ship quickly, iterate often, and build systems that scale.

Key Responsibilities

• Build and maintain core product features using React and TypeScript
• Integrate with REST and GraphQL APIs and collaborate with backend engineers on API design
• Translate product and design specs into high-quality, user-centric interfaces
• Ensure performance, accessibility, and responsiveness across modern browsers
• Collaborate closely with the design team to evolve and maintain our design system
• Write clean, modular, well-tested code and contribute to code reviews
• Participate in system architecture discussions and technical decision-making
• Work with DevOps to ensure smooth deployment and observability of services

Qualifications

Must-Have:

• 5+ years of experience in front-end development
• Strong proficiency with React and TypeScript
• Solid understanding of modern frontend architecture, component design, and state management (e.g., Redux, Zustand, etc.)
• Strong understanding of web standards, performance, and responsive design
• Familiarity with database design and usage (SQL and/or NoSQL)
• Experience integrating APIs and working with REST and/or GraphQL
• Strong understanding of version control and collaboration workflows using Git

Nice-to-Have:

• Understanding of microservices / event-driven architecture
• Experience with Node.js backend frameworks (NestJS/Express)
• Familiarity with authentication protocols
• Experience with server-side rendering and performance optimization
• Exposure to infrastructure tools (Docker, Kubernetes, CI/CD workflows)
• Understanding of accessibility and internationalization best practices

Why Join Flamingo?

• High-impact role: As a front-end engineer, you’ll work across the entire product experience from backend architecture to the user interface, shaping how thousands of MSPs interact with our platform.
• Ownership & Equity: Competitive compensation and a meaningful equity stake in a high-growth, early-stage startup.
• Modern Tech Stack: Built with React, Node.js, and open-source tools, all in a scalable microservices architecture.
• Remote-first Culture: Work from anywhere and collaborate with a team of senior engineers, designers, and product leaders.
• Mission-Driven Team: Be part of a company that’s redefining how IT and security services are delivered, making powerful automation tools accessible to all MSPs, not just the enterprise giants.

Experience:

3+ years of commercial development experience as a Middle React Developer or Full-Stack JS Developer

Technical Skills:

• proficient in JavaScript/TypeScript, React, HTML, CSS, Tailwind CSS
• practical experience with Shopify Hydrogen, Shopify Storefront API, Shopify Customer Account API, Shopify Admin API, Shopify CLI, Shopify Oxygen, Shopify Flow
• proven experience with Next.js
• solid understanding of SSR, streaming SSR, and modern React application architecture
• hands-on experience with React Server Components, server/client boundaries, and data fetching patterns
• modern component libraries and responsive design
• strong API integration skills: REST, GraphQL
• Authentication & Authorization
• performance optimization and frontend best practices

Nice to Have:

• headless commerce experience
• familiarity with Remix
• basic understanding of SEO and Core Web Vitals

Soft Skills:

• English: B2+

Fabiosa Media is an international media publisher that creates world-class video content for social media. Our goal is to become the #1 digital publisher of short-form videos in the world — and we are already ranked #2.

At Fabiosa, we:

• Create videos with 7+ billion monthly views across Facebook, YouTube, Instagram, and TikTok
• Have reached over 250 million subscribers on social media

About the Role

We are looking for a freelance designer with close-to-full-time availability for long-term collaboration.

Your main focus will be creating engaging social media visuals and viral YouTube thumbnails using advanced AI tools in your workflow.

Requirements

• Extensive experience working with social media content
• Proven experience creating viral YouTube thumbnails
• Strong portfolio showcasing relevant social media and digital work
• Confident use of AI tools in the design process
• Ability to work independently and meet deadlines

What We Offer

• Freelance format with a close-to-full-time workload
• Long-term collaboration
• Fair compensation based on expertise and delivered results
• Opportunity to work on large-scale international media projects

If this role sounds interesting to you, please send your CV and portfolio (or relevant work samples).

Join our IT Startup (iGaming) and support our team in a fast-paced, professional environment.

📌 Requirements:

• Over 3 years of professional experience working in creative studio teams, preferably in branded graphic illustrations and visual solutions.
• Experience in photo retouching, photography, AI image creation, typography, vector graphics, and logo design.
• Ability to scale a brand’s graphic concept into a full library of promotional materials.
• Proficient in Figma and Photoshop; strong skills in retouching and color correction are required.
• Knowledge of basic UI principles and stages of the product design process; experience collaborating with product design teams.
• Experience creating and maintaining graphic asset libraries and style guides.

• Readiness to supervise mid-level designers and external vendors.

   

📌 Responsibilities:

• Prepare visual moodboards and gather references.
• Create high-quality promotional designs aligned with the visual concept, using various Adobe, AI, and 3D tools.
• Review graphic materials to ensure compliance with quality standards and the visual concept.

Are you passionate about using AI to create content that truly impacts people’s lives?
 
Join Breeze as an AI Content Creator and help bring powerful ideas to life through AI-generated visuals, video, animation, and sound. In this role, you’ll experiment with cutting-edge generative tools, transform concepts into high-performing creatives, and shape how millions of users discover Breeze across marketing channels.
 
Who We Are:
Our mission is to provide access to a tool for deep self-discovery. Our product, Breeze, empowers over 14 million users with:
 

• Self-discovery tests that help reveal your true essence.
• A personalized routine plan to help find daily happiness and foster useful habits.
• Gain clarity, foster gratitude, and find peace with daily journaling and self-reflection questions.

Our dedication has earned us a user rating of 4.6. We’ve been featured as one of Apple’s "New Apps We Love".

Why You’ll Love Working With Us:
 

• Flexible Work Model: Work remotely, from our Warsaw office, or a blend of both — whatever suits you best.
• Generous Time Off: Enjoy 28 days of vacation, 12 personal days, and unlimited sick leave.
• Career Growth: We prioritize your career advancement with opportunities to enhance your skills and expand your impact.
• Psychological Support: We cover therapy or counseling sessions to support your well-being.
• Fitness Allowance: Stay active with financial support for sports-related activities.
• Language Courses: Improve your English skills with reimbursement for courses, tutors, books, and language apps.
• Supportive Team: Join a collaborative community of enthusiastic and ambitious professionals.

Your Role:

• Create AI-generated content (images, videos, animations, and audio) using tools such as Veo, Sora, Runway, MidJourney, ElevenLabs, and others.
• Test new AI tools, improving production speed and stability and quality.
• Build and maintain a library of proven prompt templates.
• Track emerging trends in generative AI and performance marketing creatives, spotting ideas with strong viral or performance potential.
• Collaborate closely with Creative Marketers, Designers, and User Acquisition Managers to generate compelling, eye-catching ideas and concepts.
• Integrate the best AI tools, prompts, and approaches into the team’s daily workflow.
• Edit videos and assemble ad creatives for Meta, Google, and TikTok.
• Continuously iterate on creatives based on performance data and feedback.

About you:

• 1+ year of hands-on experience using AI tools for content creation (Veo, Sora, Runway, MidJourney, ElevenLabs, etc.).
• Strong understanding of prompt engineering: writing, testing, and refining prompts to achieve high-quality results.
• Curiosity and enthusiasm for new AI technologies, tools, and creative experimentation.
• Strong attention to detail and ability to evaluate visual quality (lighting, composition, text, background, overall visuals).
• Creative mindset with a clear understanding of how content drives engagement and conversions.
• Editing skills in Adobe Creative Suite, Figma, CapCut, VN.
• English level: intermediate or higher.

Ready to make a meaningful impact through your talents and expertise? Apply now and join a mission-driven team dedicated to improving daily life for millions!

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

Employer information:
This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.
Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

About the role:
We are looking for a talented Node.js Backend Developer to join our dynamic team. You will be responsible for developing and maintaining server-side logic, defining and maintaining the central database, and ensuring high performance and responsiveness to requests from the frontend. If you’re passionate about building scalable backend systems and have experience with Node.js, Express,Nest,js Sequelize, Prisma, Socket.io, and databases like Redis, PostgreSQL, and MongoDB, we’d love to hear from you!

What you will do:

• Develop and maintain server-side applications using Node.js, Express.js and Nest.js.
• Design and optimize database systems with PostgreSQL, Redis, and MongoDB.
• Implement RESTful APIs and ensure secure, scalable integration.
• Build real-time features using Socket.io.
• Work with file upload/processing mechanisms (e.g., Multer or similar).
• Handle authentication/authorization using JWT and OAuth standards.
• Implement CORS handling and cross-origin best practices.
• Ensure backend application performance, scalability, and reliability.
• Write clean, testable, and maintainable code.
• Collaborate with frontend developers to integrate user-facing elements.
• Integrate and manage third-party APIs and services.
• Work with microservices architecture for scalable system design.
• Use Docker for containerization and deployment consistency.
• Deploy and manage services on AWS or other cloud platforms.
• Maintain and update technical documentation.

What we are looking for:

• 1+ year of proven experience in backend development with Node.js.
• English from level B1.
• Strong experience with Express.js and Nest,js and Prisma or other ORMs.
• Proficiency in REST API design and integration.
• Solid knowledge of Socket.io for real-time communication.
• Experience with Redis for caching and in-memory operations.
• Knowledge of PostgreSQL and MongoDB.
• Experience with Docker in development and deployment workflows.
• Familiarity with AWS (EC2, S3, Lambda, etc.).
• Understanding of CORS, security, JWT, OAuth.
• Version control with Git.
• Knowledge of microservices principles.
• Strong analytical and debugging skills.
• Good communication and team collaboration skills.

Nice to have:

• Familiarity with CI/CD pipelines.
• Experience with Kubernetes.
• Exposure to logging and monitoring tools (e.g., ELK, Prometheus).

Hiring stages: Recruiter screening → Technical interview → Final culture fit interview.

What We Offer:

• Working hours aligned with US time zones, typically 16:00-00:00 Kyiv time.
• English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.

Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency.

MX2.AI is an advanced AI-driven platform transforming the way businesses interact with artificial intelligence. We are focused on developing innovative, high-performance digital experiences powered by AI automation.

Role Overview

We are looking for a Front-End Developer to join our team and enhance the user experience of MX2.AI. The ideal candidate has expertise in modern front-end frameworks, a strong eye for UI/UX design, and a passion for building seamless, high-performance web applications.

Responsibilities

• Develop and optimize responsive, user-friendly web interfaces.
• Work with designers and back-end developers to create a seamless user experience.
• Implement dynamic and interactive UI components using React, Vue.js, or Next.js.
• Optimize front-end performance to ensure fast loading times and smooth navigation.
• Integrate APIs and work with real-time data visualization.
• Ensure cross-browser compatibility and mobile responsiveness.
• Stay updated with the latest front-end development trends and best practices.

• Implement dynamic and interactive UI components using Vue.js.

   

Requirements

• Proven experience as a Front-End Developer, preferably in AI or SaaS projects.
• Strong proficiency in Vue.js or Nuxt.js
• Experience with TypeScript, Tailwind CSS, and modern UI libraries.
• Understanding of RESTful APIs and WebSockets for real-time interactions.
• Strong knowledge of SEO-friendly front-end development.
• Experience with Git and CI/CD workflows.
• Creative problem-solving skills and attention to detail.

Nice to Have

• Experience with AI-driven platforms or machine learning applications.
• Knowledge of Three.js, WebGL, or data visualization frameworks.
• Familiarity with backend technologies (PHP, Laravel, Python) is a plus

What We Offer

• Remote, flexible work.
• Opportunity to work on cutting-edge AI-driven projects.
• Competitive compensation based on experience.
• A collaborative, fast-paced, and innovative team environment.

Requirements

Overall:
Strong knowledge of Python, TensorFlow or PyTorch.
Bachelor's degree in Computer Science (or related field).
Experience with Machine Learning, Gen AI and Computer Vision.
Experience with python web services.
Experience with cloud ML deployment.
Strong understanding of model training, evaluation, and optimization.
Experience with AWS or GCP or Azure

LLM:
Experience with LLAVA or ChatGPT or LLAMA or Gemini.
Fine-tuning open-source LLMs.
Deploying open-source LLMs.
Familiar with agents.

Computer Vision:
Expertise with tracking, keypoint/pose estimation, action recognition, and depth estimation.
Experience in image and video processing using OpenCV.
Hands-on experience with YOLO and Transformer-based architectures for vision tasks.

Will be a plus:
Data Version Control for Big Datasets.
Optimizing models for edge devices.
C++, Java knowledge a plus

Other:
Ability to multi-task, organize, and prioritize work effectively.
Upper Intermediate or higher level of English proficiency.

What We Offer:
- Competitive salary based on experience and skills.
- Flexible working hours and the possibility to work remotely.
- Opportunities for professional growth and career advancement.
- Friendly and collaborative team environment.
- Access to the latest technologies and tools.

 

Role Summary

As Account Director, you are the senior client and delivery lead within Propaganda Solutions. You ensure that our performance marketing engagements run with strategic clarity, operational discipline, and commercial success.

You are responsible for safeguarding client relationships, elevating the quality of delivery, and aligning performance teams, creatives, developers, and analysts around measurable business outcomes.

This role sits between Founder/CEO and execution teams and is critical to scaling the agency beyond founder-dependence.

You will operate across both:

• Propaganda Solutions GmbH
• Propaganda Solutions Global Limited

Fluency in German or English is required. Ideally both.

Key Responsibilities

1. Client Leadership & Governance

• Act as senior strategic partner for assigned accounts
• Own overall client health (retention, satisfaction, commercial growth)
• Lead key client meetings and QBRs
• Set clear performance expectations and accountability standards
• Translate complex performance data into clear commercial narratives
• De-escalate issues and proactively manage risk

You are the calm, senior voice in the room.

2. Commercial Ownership

• Ensure retainers match scope and value delivered
• Identify upsell opportunities (new channels, CRO, analytics, tech upgrades)
• Monitor scope creep and enforce structured change management
• Work with Finance to ensure project profitability

You protect margin and grow accounts.

3. Performance Oversight

Deep understanding required across:

• Google Ads (Search, PMax, YouTube)
• Meta Ads (Acquisition, Creative Testing, Scaling)
• TikTok etc.
• Affiliate Marketing
• Tracking (GA4, server-side, CAPI)
• E-commerce funnels & CRO
• Attribution logic
• KPI modelling (ROAS, MER, CPA, LTV)

Responsibilities include:

• Reviewing performance strategy before client presentation
• Challenging Performance Managers constructively
• Ensuring channel strategy aligns with commercial reality
• Implementing structured testing roadmaps

You do not run campaigns day-to-day, but you must be capable of interrogating them intelligently.

4. Delivery Discipline

• Oversee Project Management standards
• Implement QA gates for client-facing deliverables
• Ensure weekly cadence across accounts
• Enforce documentation standards
• Reduce founder escalation dependency

You bring structure without bureaucracy.

5. Team Leadership & Coaching

• Coach Performance Managers (strategic thinking, presentation quality)
• Develop Account Coordinators and PMs
• Instill professionalism in client communication
• Create clarity of ownership across teams
• Support hiring decisions in performance/account functions

You elevate the team’s standard.

Qualifications & Experience

• 5+ years in digital performance, e-commerce, or growth roles
• Prior Account Director / Senior Account Manager experience preferred
• Proven experience managing €50k–€500k monthly ad spend portfolios
• Strong commercial mindset (understands margin, scope, upsell)
• Deep familiarity with performance marketing KPIs and attribution
• Comfortable challenging teams on strategy and execution
• Experience in agency environment highly preferred
• Fluent in English or German (both strongly preferred)

Personal Profile

• Structured thinker
• Calm under pressure
• High standards
• Direct communicator
• Commercially sharp
• Detail-oriented
• Not ego-driven
• Comfortable in a high-accountability environment

This is not a passive relationship manager role.

Reporting Line

Reports directly to:

Founder & CEO

Works closely with:

• Performance Managers
• Project Management
• Creative & UX
• Development & Data
• Financial Controller

Remuneration & Culture

At Propaganda Solutions, we reward productivity, accountability, and commercial impact. We are a high-performance, remote-first environment where clarity, ownership, and excellence matter.

Compensation Model

Base Salary

Competitive guaranteed base reflecting seniority.

Performance Component

Variable compensation tied to:

• Client retention
• Revenue growth within accounts
• Quality standards
• Delivery discipline
• Margin protection

High performers are rewarded accordingly.

Benefits

• 21 Days Paid Holiday
• Paid Sick Leave
• Remote-First Structure
• Education & Certification Budget
• High Autonomy
• Direct Impact on Agency Growth

Why This Role Matters

This position is critical to:

• Stabilising client relationships
• Elevating operational discipline
• Reducing founder dependency
• Enabling sustainable agency growth
•  

If you thrive in environments where accountability, performance, and commercial thinking intersect, and you want to help build a serious performance agency rather than manage status calls, this role will suit you.

If you are looking for a purely relationship-focused, low-pressure environment, this role will not be a fit.
 

We are an ambitious team building a new, technology-driven product in the digital entertainment space. We work fast, stay flexible, and operate with minimal bureaucracy. Our team consists of strong professionals who value transparency, ownership, and personal growth. We are looking for people who want to grow together with the product.

What will you do?
— Manage HR processes: onboarding, probation periods, development plans, 1:1 meetings, and offboarding
— Handle HR documentation and personnel records
— Coordinate L&D and benefits initiatives
— Closely collaborate with other departments 
— Conduct and oversee Probation and Performance Reviews
— Work with HR analytics and propose initiatives
— Actively participate in developing and implementing new HR processes in the company

Title: Call Queue Coordinator
Reports to: Manager, Service Management
Type: Full-Time Contract
Working hours: 8 AM - 5 PM EST

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We seek a Call Queue Coordinator to join Atlas Technica’s rapidly growing organization. This operations-focused role offers excellent career development opportunities for a candidate who thrives in fast-paced, data-driven environments.

You will collaborate across the Service department to provide real-time oversight of the engineer call queue while supporting operational analysis, documentation, and continuous improvement of SLA performance.

Responsibilities:

Call Queue Oversight (Core Function – ~60%)

• Monitor daily call queue performance for coverage, volume, and adherence.
• Ensure engineers log in/out of the queue on time and follow SOPs.
• Resolve real-time conflicts related to breaks, PTO, or emergencies.
• Forecast call volume trends by time of day and day of week; make staffing recommendations.
• Generate reports and dashboards (wait times, handle times, abandonment rates, SLA compliance).
• Serve as escalation point for real-time call handling or queue technical issues.
• Maintain accountability tracking for attendance, missed calls, and queue compliance.

• Provide weekly reporting and recommendations to leadership.

   

   

  Service Management Support (Supplemental Function – ~40%)

• Assist Service Management team with trend analysis in ConnectWise Manage and Power BI (e.g., ticket volume patterns, SLA breaches, or recurring client issues).
• Support internal initiatives such as process documentation, SOP updates, and project tracking in Monday.com and Confluence.
• Help collect and organize Root Cause Analysis (RCA) and Major Incident follow-up data for leadership review.
• Partner with Resource Coordination and Support Managers to align call queue staffing with ticket demand and SLA targets.
• Participate in service improvement meetings and help document follow-up actions.

• Identify and flag recurring issues, process gaps, or training opportunities to Service Management leadership.

   

Qualifications

• Strong knowledge of ConnectWise Manage and 1Stream (or similar call routing system).
• Familiarity with call center metrics such as SLA attainment, ASA (Average Speed of Answer), abandonment rate, and staffing adherence.
• Experience with contact center or ITSM tools (e.g., BVOIP, 3CX, RingCentral, ServiceNow).
• Excellent communication and escalation skills; calm under pressure.
• Organizational and conflict-resolution skills, with strong attention to detail.
• Working knowledge of ITIL concepts (incident, service level management, continual improvement) and how they apply to MSP operations.

Desirable Qualities

• Experience in an MSP environment supporting real-time service operations and dispatch.
• Familiarity with Power BI or similar analytics/reporting tools.
• Comfortable partnering cross-functionally with Resource Coordination and Support Managers to align real-time staffing with ticket demand.
• Exposure to the financial services client environment and white-glove service expectations is a plus.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.