Jobs at Djinni

We are looking for a JavaScript Engineer with a strong background in AdTech, specifically with an understanding of DSP/SSP ecosystems.

You will join an in-house product team working on building a custom Demand-Side Platform (DSP) with bidding agents. This role requires both hands-on engineering skills and a solid understanding of AdTech architecture, protocols, and real-time bidding systems.

What You’ll Do

• Contribute to the architecture and development of a custom DSP platform
• Design and implement bidding agents for real-time ad auctions (RTB)
• Work with high-load, low-latency systems
• Collaborate on system design decisions and AdTech integrations
• Optimize performance and scalability of bidding logic
• Help shape best practices and technical direction of the product

Requirements

• Strong experience with JavaScript / TypeScript (Node.js)
• Proven background in AdTech
• Understanding or hands-on experience with:
  • DSP / SSP systems
  • RTB (Real-Time Bidding) ecosystem
  • OpenRTB protocol (or similar)
• Experience building high-load, distributed systems
• Solid understanding of system design and architecture
• Ability to work independently and take ownership

Nice to Have

• Experience building or scaling DSP platforms
• Knowledge of bidding strategies / optimization algorithms
• Experience with:
  • Kafka / RabbitMQ
  • Redis / NoSQL databases
  • Docker / Kubernetes
  • Cloud platforms (AWS / GCP)
• Background in performance optimization and low-latency systems

What We Offer

• Work on a complex in-house AdTech product
• High level of ownership and influence on architecture
• No посредників — direct impact on the product
• Flexible working format

GrowthPlan

Ukrainian startup producing video ad creatives for fast-moving US DTC brands — clients like Ridge and Gut C. Every creative is AI-produced and human-edited, built on deep customer research. Our clients get ready-to-run ads without touching a tool or writing a brief.

You'll take briefs from our Creative Strategist and turn them into polished, performance-ready video ads with the help of AI generation tools.

• You produce AI video ads that top US DTC brands actually run — real budgets, real performance pressure, real learning
• Small, senior team — your ideas get heard and your work gets seen
• No corporate layers — direct collaboration with strategists, writers, and production specialists

What You'll Do

• Receive briefs and execute the full production cycle start to finish
• Generate and edit AI video content into conversion-ready creatives
• Own pacing, captions, sound design, and all post-production
• Optimise final cuts for platform — Meta, TikTok, YouTube
• Implement feedback fast and stay on schedule

What We're Looking For

• Experience editing performance video ads, strong portfolio
• Proficient in CapCut, Premiere Pro, or After Effects
• Comfortable with AI generation tools — Kling, Veo, Nanobanana and others
• Fast, clean output — quality without slow turnarounds
• Self-directed, takes ownership, communicates clearly

What We Offer

• Full access to AI tools, software, and structured training
• Remote, Mon–Fri 10:00–19:00 
• Paid vacation, sick leave, equipment and software covered

Hey there!

It’s an amazing time to join Digicode as we continue empowering as many innovators as possible to change the world. We deliver outstanding technology consulting, R&D, design, and software development services in the USA, UK, and EU markets. This is where you come in.

We are looking for a GameDev to join our amazing team and participate in creating an iGaming project!

Main requirements:

• Bachelor’s Degree in Computer Science or Information Systems or equivalent work experience
• Good OOP knowledge
• Fluency in English (written and spoken)
• TypeScript, JavaScript, PIXIJS
• Up-to-date with the latest gaming trends, techniques, best practices and technologies
• Ability to solve problems creatively and effectively
• Excellent computer skills
• Must have experience using version control systems such as GIT
• A wide knowledge and understanding of computer games
• Creativity and imagination
• A logical approach to problem-solving
• Good teamwork and communication skills
• Flexibility and adaptability
• The ability to work under pressure and meet deadlines
• Patience and attention to detail

• Willingness to keep up with industry developments and learn new skills

   

What To Expect From Digicode?

🌎 Work from Anywhere: From an office, home, or travel continuously if that’s your thing. Everything we do is online. As long as you have the Internet and your travel nomad lifestyle doesn’t affect the work process (you meet all deadlines and are present at all the meetings), you’re all set.

💼 Professional Development: We offer great career development opportunities in a growing company, international work environment, paid language classes, conference and education budget, & internal 42 Community training.

🧘‍♂️ Work-life Balance: We provide employees with 18+ paid vacation days and paid sick leave, flexible schedule, medical insurance for employees and their children, monthly budget for things like a gym or pool membership.

🙌 Culture of Openness: We’re committed to fostering a community where everyone feels welcome, seen, and heard, with minimal bureaucracy, and a flat organization structure.

And, also, corporate gifts, corporate celebrations, free food & snacks, play & relax rooms for those who visit the office.

Did we catch your attention?

Join us on this exciting journey! We’re eager to grow and evolve together with you!

*By submitting your resume, you automatically agree to the storage and processing of your personal data in accordance with the current legislation of Ukraine. We guarantee confidentiality at all stages of cooperation

Description

As the Business Analyst for the Data Platform, you will be the vital link between our business stakeholders and the technical engineering team. You will be responsible for translating high-level business goals into clear, actionable requirements that will shape the development of our new analytics dashboards. Your work will ensure that the final product is not just technically sound, but that it delivers meaningful and impactful insights to the business.

Requirements

Required Skills (Must-Haves)

– Business Process Analysis: Proven experience in analyzing and documenting complex business processes.
– Requirements Engineering: Strong skills in writing clear and concise user stories and requirements documents.
– Data Literacy: Good understanding of database (DB) concepts, schemas, and data relationships.
– SQL: Basic to intermediate SQL skills for data exploration and validation.
– BI Knowledge: Familiarity with Business Intelligence (BI) concepts and experience working on BI or data warehousing projects.

– Hands-on Tableau Experience: Ability to build proof-of-concept reports and perform data exploration directly in Tableau.

Nice-to-Have Skills:

– Agile Certification: Formal certification in an Agile methodology, such as Certified Scrum Product Owner (CSPO).
– Data Governance Familiarity: Understanding of data governance principles.

– Proficiency in GenAI tools usage.

Job responsibilities

– Requirements Gathering: Lead workshops and interviews with business stakeholders to elicit, analyze, and document business requirements
– Translate to Technical Needs: Convert business needs into clear user stories and functional specifications for the data engineers and BI developer.
– Data Mapping & Analysis: Create source-to-target mapping documents and use SQL to explore source data, validate business rules, and ensure the technical team understands the data’s context.
– Dashboard Collaboration: Work closely with the BI Developer to design intuitive and effective Tableau dashboards that directly address the defined business questions.
– Facilitate Communication: Act as the primary communication bridge, ensuring there is a shared understanding between all project members and stakeholders.

– Collaboaration with Architect defining solution architecture and specifications

– Work closely with PM/Scrum master supporting Sprints/PIs plannings

In a partnership with one of global consulting companies, we’re looking for a Senior Software Engineer in Test (SEiT) to join the Recommendations department within the company. The company is increasing personalisation for our audiences and continuing to offer an incredibly varied range of content across multiple platforms. On TV, Mobile, Web & Voice platforms spanning genres such as comedy, drama, news and more, the role of our Recommendations department is to provide audiences with content that is relevant and personalised, from well-known company brands.

The Lead SEiT will be engaged in all aspects of the software development lifecycle, including architecture, design, specs, tests, development and delivery. As a testing advocate, you will review new features, write test plans and pair with developers. This is primarily a back-end testing role, with a heavy emphasis on the validation of recommendation model pipelines.

Responsibilities of the role

We are looking for a strong collaborator who can lead testing in our Broad Catalogue and Content & Popularity teams. The position requires a self-motivated individual who has mature communication skills and is willing to own testing responsibilities across multiple teams.

• Provide testing for a team serving recommendations at scale, including:
• Data integrity tests such as schema validation, null checks, recommendation count limits and duplicate detection.
• API tests such as checking functionality, reliability and performance of recommendation systems.
• Promote a culture of quality within the team - providing Test representation during discovery, requirement gathering, estimations etc.
• Collaborate with peers to improve the team’s software development methodologies such as pairing, code & documentation reviews and continuous delivery.
• Lead the definition and execution of suitable Test approaches based on the needs of the product and our audience.
• Write and maintain automated tests in continuous deployment pipelines.
• Explore methods for testing machine learning algorithms, pipelines and data quality.
• Lead the troubleshooting of issues, identify the underlying cause and collaborate on a fix with other teams.

 Essential skills

• Experience working in a multi-discipline Agile team.
• Python coding experience.
• Experience with AWS services.
• Experience with automated testing frameworks.
• Experience writing automated API tests.
• Pairing and performing code reviews.

Desired skills, but not essential

• Data analysis experience using pandas, PySpark or equivalent tools.
• Experience of machine learning and/or artificial intelligence.
• Experience with load and performance testing.
• Ability to explain complex technical ideas to a non-technical audience.
• Aptitude to learn new technologies and explore new ways of working.

Tools & Technologies we use:

• Languages: Python, including pyenv for version management and Poetry for package & dependency management.
• Load testing: Gatling
• Cloud: AWS
• Version Control: Git & GitHub
• Deployment: CodeBuild, CodePipeline, Continuous Integration / Continuous Deployment (CI/CD).
• Database: DynamoDB, Redis
• ML/AI: Machine Learning Operations, AWS SageMaker
• Stream-Processing: Apache Airflow, Beam, Kafka, Flink

✨ Join Win Media as a Account Manager – Make Every Player Feel Like a Star! 
 

At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
 

📌 About the Role
We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. 🕕🌙
Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service.

Schedule: Shift-based
Location: Fully remote 🌍 or Warsaw office 🏙️
 

🛠️ Responsibilities

📧 Handle daily written communication with players (email, WhatsApp, Telegram)
💌 Write at least 40+ personalized messages per day to maintain strong connections
🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum
🔄 Reactivate inactive players and build long-term loyalty
🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly
📝 Maintain daily reports on activities and results
 

✅ Requirements
🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager
🎲 Experience in the iGaming / Casino industry is a must-have
🗣️ Advanced written English
➕ German or French language skills are a huge advantage and will increase salary
🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style

👤 The Ideal Candidate

Has prior experience as a VIP Manager or Customer Support in online casinos
Fluent in English (Advanced) and ideally one more language (German/French) 🌍
Empathetic, responsible, hardworking, with excellent communication and problem-solving skills
Understands casino mechanics, including bonus systems 🎲
Thrives in a fast-paced, player-first environment

🎁 What We Offer

👥 Join a professional team with a strong vision and support system
🚀 Career growth with the potential to lead the VIP Department in the future
🏙️ Flexible work setup: remote or from our Warsaw office
🌴🤒 Paid vacation and sick leave
💻 Modern equipment to ensure smooth workflow
🎉 Fun company culture with gifts for holidays and birthdays

✨ Let’s win together with Win Media! ✨

✨ Join Win Media — Shaping the Future of iGaming Products! ✨
 

At Win Media, we build innovative solutions that drive success in the iGaming industry 🎯.
By combining strategic thinking 💡, data-driven decisions 📊, and creativity 🎨, we create products that engage players, grow revenues, and set new industry standards 🚀.

We’re now looking for a Finance Manager to join our fast-growing product team!
This role suits a proactive, detail-oriented professional who can independently manage financial operations and is ready to grow into a Head of Finance position. 💪
 

📌 About the Role

As a Finance Manager, you’ll be responsible for daily financial operations, payment management, budgeting, and reporting.
You’ll play a key role in ensuring accuracy, efficiency, and transparency in all financial processes while supporting media buying and marketing teams.
 

🛠️ Responsibilities

• Manage payments and cash flow 💰
• Oversee operational financial infrastructure — wallet and account replenishment, payment processing
• Budgeting: preparation, planning, and control of actuals
• Prepare financial reports (P&L, budgets, forecasts)
• Ensure transaction accuracy and proper documentation
• Collaborate with internal departments and external vendors
• Support accounting and planning for Media Buying and other marketing teams
• Optimize financial processes and improve operational efficiency
   

✅ Requirements

• 3+ years of experience in finance or accounting
• Strong command of Excel / Google Sheets
• Solid understanding of P&L and cash flow management
• Experience with payment systems (bank / crypto / PSP)
• Understanding of marketing costs, budgeting, and media spend control
• Intermediate English (spoken and written)
• Experience in the iGaming industry will be a huge plus 🎰
   

🎯 We Offer

• 💼 Opportunity to build and optimize financial processes from scratch
• 🌍 Flexible remote or hybrid work format
• 🚀 Career growth path toward Head of Finance
• 💰 Competitive compensation package
• 🤝 Supportive and professional team environment
   

✨ At Win Media, we don’t just build products — we build success.
Join us and become part of a team that moves fast, grows boldly, and plays to win! 🏆

Looking for a Middle/Middle Strong Fullstack Java Developer to join our team. We are building a platform for fast and convenient purchase of tickets for various music and sport events. Users are provided access to a wide selection of concerts where they can find performances by their favorite artists, review event dates and locations, and buy tickets in real-time.

Requirements:

• 3+ years of experience in Java development.
• 2+ years of Spring framework and building Spring web applications.
• Understanding and experience developing and deploying microservices.
• Experience developing integration layers (using REST interfaces, OpenApi, Kafka, GraphQL).
• Commercial experience with frontend development (e.g., React, Angular, or similar frameworks).
• Excellent design, coding, and debugging skills.
• OOP, OOD, Design Patterns proficient.
• Knowledge of relational databases (preferably PostgreSQL).
• Experience with Docker.
• English — at least an Upper-Intermediate level.

Nice to have skills:

• Knowledge of non-relational databases.
• Experience in developing multi-threaded applications.
• Experience with AWS services (ECS, Lambda, Aurora).

Responsibilities:

• Produce code using Java best practices.
• Write unit tests and code that adheres to coding standards.
• Provide technical support.
• Work both independently and in close collaboration with others in the team; effectively communicate with geographically distributed team members.
• Make recommendations for the improvement of the system and development process to increase productivity.
• Identify, monitor, and resolve project-related issues.

Interview stages:

• HR-interview (30 minutes).
• Technical interview (1 hour).
• Interview with the customer (1 hour).
• Job offer🎉🎉🎉

We offer:

• Competitive salary + bonuses.
• Challenging tasks and projects.
• Personal growth.
• Flexible working hours.
• New hardware.
• Free English lessons.
• Availability of generators and Starlinks in the office.
• Small gym and table tennis in the office.
• Adjustable height tables.
• Regular office fruit delivery and other benefits.

Let’s create value together!

Hi to everyone reading this!

We’re currently looking for a Project Manager to join our team in a full-time collaboration format.

About us:
Mind Studios specializes in mobile and web app development, helping businesses unlock their potential and turn ideas into profitable products.
Our key domains include: Real Estate, Logistics, Healthcare, Fitness, and Mental Health.

Our achievements:
— 13 years in the IT market;
— Offices in Dnipro, Kyiv, and Vienna;
— Over 90 professionals on our team.

What we offer:

— work in a professional team building innovative products;

— support for your growth: regular performance reviews, assessments & personal development plans;

— education budget tailored to your skills and experience;

— flexibility: work remotely or from one of our offices;

— paid vacations and sick leaves;

— transparency: monthly company updates.

In this role, you will:

— communicate with project stakeholders about its progress;

— track project development progress with tracking tools;

— manage project cost estimation process;

— help the team to stay focused and to make sure they clearly understand the tasks and project goals;

— identify potential risks and bottlenecks;

— manage product delivery process;

— create and maintain the project plan to make sure it correctly reflects the situation;

— participate in the project pre-sale stage and help to build the team with the necessary skillset.

What is important to join us:

— 1,5+ years of experience as a Project manager;

— solid understanding of SDLC;

— proven project planning skills and delivering projects on time;

— skills in recognizing project risks and bottlenecks and mitigation of their impact;

— great presentation skills and experience in performing demos to clients;

— good theoretical knowledge of agile methodologies (Scrum, Kanban); Understanding the pros & cons of applying one or another;

— solid understanding of the Web/iOS/Android release process;

— experience in handling requirements change management;

— upper-intermediate spoken and written English.

It’s great if you additionally have:

— experience in Business Analysis;

— strong problem-solving and negotiation capabilities;

— technical background: development / design / QA expertise;

— PMI-ACP, PSM, etc.

About stages:
1st stage: Pre-interview with a recruiter;
2nd stage: Interview with Team Lead and People Ops;
3rd stage: English test;
4th stage: offer.

What makes us different from others? 

Strategic Influence: you are not just an executor; you have a solid influence on the product’s future and its strategy. 
PMO Support & Standards: we have established PMO standards that provide a solid foundation while allowing for expert tailoring. 
Focus on Value: we build products for users, not just for clients. We prioritize product health and actual results over "process for the sake of process."

We are looking for an ambitious and result–oriented Sales Manager who wants to develop a career and grow in sales. Ideally, we are looking for a candidate with a strong background in FinTech sales (including EMI, PSP, fintech banks, and digital wallets). We are committed to providing you with comprehensive training and support by experienced professionals so you can succeed in the Sales role.

Responsibilities:

• Acquire new clients by growing, maintaining and leveraging leads, converting them into sales opportunities
• Identify features of target business verticals in order to offer the most suitable solution for the potential client
• Prepare and organize sales materials, including presentations and proposals
• Present and pitch products to potential clients
• Schedule and attend meetings with potential clients to discuss their needs and introduce PayDo’s solutions
• Prepare offers, agreements and invoices
• Work with CRM (Zendesk Sell)
• Provide periodic updates and report to the Head of Department
• Achieve weekly/monthly KPIs

Skills & Requirements:

• Strong background in FinTech sales (including EMI, PSP, fintech banks, and digital wallets)
• Motivated, enthusiastic and result-oriented individual with a strong work ethics
• A quick learner who can grasp new concepts and apply them quickly
• Fluent in English and Ukrainian/Russian
• Basic knowledge of CRM platforms
• A creative and resourceful problem solver
• Ready for new challenges with a strong can-do attitude

• Ability to travel abroad

   

  Our Hiring Process:

  • Prescreening Call with recruiter 
  • Final interview with HRD and Hiring Manager
  • Job Offer & Background Check

Requirements:

• 3+ years of experience with PHP (hands-on development).

• Solid experience with the Laravel framework.

• Knowledge of JavaScript (bonus if you’ve used ES2015+).

• Good HTML & CSS knowledge with 2+ years of experience in layout development.

• Experience with databases (e.g., MySQL, MongoDB, or others).

• Familiarity with package managers (composer, npm, yarn).

• Understanding of OOP and MVC architecture.

• English: Intermediate level (focus on written communication).

Nice to Have (but not required):

• Experience with modern tools: PHP8+, SASS, TypeScript, Webpack, Babel.

• Familiarity with version control systems like Git or SVN.

Responsibilities:

• Develop new applications, features, services, and APIs using Laravel and JavaScript.

• Create and maintain responsive, high-quality layouts using HTML and CSS.

• Stay up-to-date with new technologies, trends, and best practices in web development.

• Collaborate with team members to ensure efficient and high-quality internal processes.

• Participate in technical discussions and code reviews, applying critical thinking and contributing to the team’s growth.

• Focus on delivering clean, maintainable code with an emphasis on simplicity and usability.

What We Offer:

✔️ Stable and competitive salary with regular performance-based reviews.

✔️ Opportunities for career growth and continuous skill development.

✔️ Work on innovative projects using cutting-edge technologies.

✔️ A dynamic environment with minimal bureaucracy to focus on delivering results.

✔️ Professional bookkeeping and tax support.

✔️ Compensation for external English language training.

Why Join Us?

We’re a dynamic team passionate about creating impactful projects. At CUDEV, you’ll grow professionally while collaborating with experienced colleagues in an environment that fosters creativity, innovation, and continuous learning.
 

JD:
In a partnership with one of global consulting companies, we are searching for a Principal Software Engineer In Test. The client is a UK-based telecommunication company.

Responsibilities:

Maintain the quality of the company’s Customer Data Platform (CDP) by validating accuracy, performance, consistency, and reliability. T

his involves working across internal and external teams to ensure the platform continues to operate effectively.

Testing multiple third party integrations along with company teams.

Our CDP is powered by AWS Redshift, mParticle, and Airship, and the testing will focus on ensuring seamless data ingestion, transformation and storage.

Requirements:

·      Expertise of 10+ years with key data and platform testing practices, including schema validation, data integrity, performance, security testing, and notification validation.

·      Experienced in building Test Automation Frameworks and test suites, following industry best practices.

·      Experience in non-functional testing.

·      Excellent proactive communication skills and confidence working with stakeholders in multiple locations and part of an Agile team.

Medier is looking for a detail-oriented and proactive CRM Executive to join our CRM Department. 

Responsibilities:

• Technical setup and execution of CRM campaigns within internal systems.
• Working with Google Docs and Sheets to organize and track project data.
• Carefully review all task details and components before execution to ensure accuracy.
• Identifying errors and inconsistencies, and collaborating with managers to resolve issues quickly.

• Reviewing translations, spotting mistakes, and refining final copy to ensure high quality.

   

Requirements:

• English level B2 or higher
• 6+ months of experience as a CRM Manager/Executive in iGaming or Betting
• Clear and proactive communication skills
• Strong attention to detail and analytical mindset
• Ability to manage multiple tasks efficiently
• Confident user of Google Workspace tools

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. Test task
2. HR interview
3. Interview with Support Lead

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 2+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

Selection stages:

1. Test task
2. HR interview
3. Interview with the Support Lead