Jobs at Djinni

We are looking for an endpoint/workstation support engineer to support multiple mixed MacOS/Windows/Lin remote working environments. You should maintain a high level of user satisfaction, as well as properly document your work.

Your primary tasks will include:

* Enduser remote support for agents installation

* AV alerts investigation

* Ensuring security compliance policies are in place (e.g. full disk encryption, firewall)

* Implementing updates on agent installation packages whenever new version arrives

* Testing of Windows/Win/Lin endpoint agent updates

The candidate should have a proof records of successful projects in the following areas:

* support of AV/EDR/VPN and other security agents on multiple platforms

* Intune MDM

* Apple Business Manager

* Windows, MacOS and Linux endpoint support

* Basic Unix shell and Powershell scripting

* MS Graph API and other REST API basic experience

* Windows and MacOS troubleshooting with the aid of Sysinternals tools and different set of MacOS tools (netstat, lsof, vmstat, top, dtruss, etc.)

* Fluent English

* Teamwork and problem solving mind

* Compliance framework basic awareness (ISO27001/PCI-DSS/HIPAA etc.)

* ITIL and IT service basic awareness and ability to write end-user documentation/procedures/instructions

A big plus if have all or any of the following:

* Microsoft Intune certification or other Microsoft Security/Endpoint certificationi

* Any AV vendor certification

* Any security related certification (e.g. ISO27001LA, CISSP, CISA)

We are looking for an SMM Specialist who can build and manage a comprehensive content and marketing strategy for corporate social media channels and executives’ personal brands.

The main goal is to systematically increase brand awareness, strengthen trust in the company’s expertise, and generate high-quality inbound leads through social media.

Areas of Responsibility

Corporate Channels:

• LinkedIn (Italian market)
• LinkedIn (English-speaking market)
• Instagram (Italian market)

Executives’ Personal Brands:

• LinkedIn (2 profiles)
• Instagram (2 profiles)
• Facebook (1 profile)

All channels must function as a unified system with aligned positioning, tone of voice, and business objectives.

Responsibilities

• Develop a unified SMM/content strategy across all directions (corporate + personal brands) with clear KPIs.
• Plan content: content pillars, series, key messages, CTAs, and editorial calendar.
• Create and adapt content for LinkedIn / Instagram / Facebook: post copy, structured formats, Reels/Shorts scripts, storytelling.
• Transform executives’ expert insights into strong content: interviews → drafts → final posts / video scripts.
• Coordinate production: prepare briefs for designers/editors (or handle basic design/editing independently), ensure quality control and publishing.
• Manage audience engagement: responses, moderation, community activities, organic growth.
• Analytics and optimization: weekly/monthly reports, growth hypotheses, A/B testing approaches, conversion improvement.

Requirements

• Proven experience in SMM for B2B or expert/corporate brands.
• Strong English copywriting skills (especially for LinkedIn): clear structure, clarity, executive tone.
• Deep understanding of LinkedIn mechanics: formats, reach, engagement, thought leadership development.
• Ability to work systematically: processes, deadlines, content planning, quality standards.
• Strong visual sense and ability to brief designers/editors effectively.

Nice to Have:

• Italian language and understanding of the Italian market.
• Experience in IT / AI / digital transformation topics.
• Portfolio featuring personal brands of executives or founders.

Expected Results

• A structured content system consistently operating across all channels.
• Growth in awareness, reach, and high-quality audience.
• Strengthened trust in expertise through corporate and personal pages.
• Increased inbound inquiries, meaningful dialogues, and business opportunities.

Forward Deployed Engineer

Location: Remote

Team: Forward Deployed Engineering

Type: Full-time

About the role

As a Forward Deployed Engineer, you sit at the intersection of engineering and go-to-market. You're the technical owner of customer outcomes — hands-on in the code, embedded in the customer relationship, and responsible for turning an edge intelligence platform into measurable performance wins for top ecommerce brands.

This is not a support role. You'll be debugging JavaScript in production, writing transform scripts, configuring caching rules, and troubleshooting complex CDN behavior across Shopify, SFCC, and custom storefronts. You'll own the full technical lifecycle from onboarding through optimization, working directly with merchant engineering teams and translating their stack into the platform.

About the product

This is a rapidly growing B2B SaaS product designed to help ecommerce brands drive conversion and performance. The platform uses smart caching and a globally distributed edge network to reduce latency, improve Core Web Vitals, and deliver measurable revenue uplift.

The Edge Delivery Engine accelerates ecommerce storefronts by serving fully cached pages from 310+ edge locations — each within 50ms of most of the world's population. Rather than replacing a merchant's existing stack, it works alongside it: intercepting requests at the edge, serving pre-cached HTML at sub-200ms TTFB, and applying intelligent transform scripts to handle personalization, A/B tests, and session context without breaking existing functionality.

As an FDE, you'll configure caching rules, write and debug transform scripts, diagnose TTFB regressions, and optimize cache hit rates to drive measurable performance improvements.

What you'll do

• Write, review, and debug transform scripts that modify storefront responses at the edge
• Monitor customer trials and react quickly to issues or anomalies
• Use browser DevTools and observability tools to diagnose caching issues, TTFB regressions, and personalization conflicts
• Own the technical relationship with a portfolio of merchant accounts
• Build internal tooling, documentation, and playbooks to scale operations
• Provide product feedback based on real-world use cases

What we're looking for

• 2–5 years of experience in a technical customer-facing or engineering role (solutions engineering, forward deployed engineering, full stack, etc.)
• Strong JavaScript skills (reading, writing, debugging in browser context)
• Solid understanding of web fundamentals: HTTP, caching, CDNs, DNS, browser rendering
• Experience with Shopify storefronts (Liquid, Hydrogen, headless) is a plus
• Familiarity with enterprise ecommerce platforms is a bonus
• Ability to work in production environments and troubleshoot under pressure
• Strong communication skills

Nice to have

• Experience with edge platforms (e.g., Cloudflare Workers)
• Familiarity with A/B testing and experimentation tools
• Experience with performance optimization (Core Web Vitals, LCP, TTFB)
• Experience collaborating in Git-based environments

Meet Elbax! We make cool mobile apps, and people have downloaded our stuff over 50 million times. Our favorites to make? Photo/video editors apps.

Why do we think our apps rock? Simple: We've got some of the best people making them. We want every person on our team to grow, feel important, and be proud of what they do.

The Job:

We are looking for a Manual QA Engineer superstar. Sound like your jam? Here’s the scoop:

- Documentation testing;

- Testing of product functionality;

- Recording bugs in the bug tracker;

- Writing cases and other test documentation;

- Communication with people inside and outside the team.

We expect you to:

- Experience as a QA Engineer for 2 years or more;

- Experience in mobile testing;

- Basic knowledge of testing theory: test design, writing test cases and checklists, creating bug reports,

understanding of the principles of client-server applications;

- Practical experience in testing mobile applications on Android and iOS: using emulators/simulators, intercepting traffic (Charles/Proxyman, etc.), understanding the peculiarities of testing for different OS, taking logs from real devices;

- Practical experience in testing web applications: use Chrome DevTools, testing sites in different browsers;

- Backend testing: sending and reading API requests (Postman, etc.), working with database (CRUD), knowledge of basic bash/zsh commands;

- English - from Intermediate (preferably).

Moon Active is one of the world's top mobile game companies, our teams leverage cutting-edge technologies to craft fun and interactive games enjoyed by millions worldwide. We produce exciting and engaging entertainment for players across the globe and pride ourselves on developing top-quality casual games that invite and allow players to connect with one another.

As a BackEnd Developer, you will be working in a scrum team implementing new features and improving existing code for our most popular game. We are looking for a Strong developer to join an engineering team that is responsible for building complex, high-scale, and real-time systems.

We work with Node.js/Redis/Neo4j/K8s/Microservices, 24/7 serving 100k req/sec, 200k+ req/sec at peaks, Redis used as the main storage, handling terabytes of data and 200M ops/min.
 

Responsibilities:

• Delivering new game features every few weeks;
• Building distributed systems and microservices;
• Mainly developing real-time mobile game server with Node.js and Redis;
• Working with the Kyiv-based cross-functional team that also includes Unity developers and QAs.

Requirements:

• Backend development experience (any OOP language, ex. Node.js, Java, C#, etc.);
• Familiarity with Node.js - advantage;
• Willingness to operate within an AI-first approach for development productivity and feature integration;
• Experience with distributed systems and microservices architecture;
• Experience with NoSQL databases (ex. Redis);
• Experience with Backend development of real-time web services;
• Experience in a high scale system will be a plus;
• Experience working with Scrum teams will be a plus;
• Good spoken and written English is a MUST.

Benefits:

Why join Moon Active? 

• Be part of a leading global mobile gaming company with a unique product enjoyed by millions;
• Thrive in an exceptional, innovative, and dynamic environment;
• Enjoy full transparency and open communication with talented colleagues across teams;
• Take advantage of tremendous opportunities for professional growth and career advancement within a rapidly expanding company;
• Influence and help build personalized product experiences that impact millions of users worldwide.

We offer:

• Generous compensation; paid vacation and sick leave;
• Extensive medical and life insurance coverage for you and your family;
• CrossFit & running classes at the office and MultiSport card;  
• Comfortable and modern office located on Królewska 16 street in Warsaw;
• Free daily breakfasts and lunches, and a fully stocked kitchen with snacks and fruits;
• Latest tech equipment, including macOS devices;
• Training & Development/Tuition reimbursement;
• Friend Referral Program with generous bonuses;
• Fun and collaborative workplace culture with regular Friday Happy Hours and team gatherings;
• Relocation bonus for candidates moving to Warsaw;
• Bicycle and Car parking.

We Play to Win! We Play it Smart! We Play as a Team!

We are committed to investing in our employees and fostering a workplace that champions innovation, creativity, and collaboration. At Moon Active, we empower our team members to unleash their potential and achieve remarkable results every day. We encourage bold decision-making and believe that every individual has a significant impact on our success. Join us and level up your career in a supportive and high-achieving environment!

Moon Active is a company driven by the mission to become a global leader in mobile gaming. Founded in 2011, our passion for creativity, cutting-edge technology, and delivering exceptional player experiences has resulted in games enjoyed by millions worldwide.

We are looking for you, an aspiring 3D Motion Designer, to join our industry-leading marketing team.You will be responsible for creating eye-catching 2D and 3D animations across all digital and social platforms.

As part of a great team, you will receive everything you can dream of: from super friendly and creative co-workers and a strong focus on your development to projects that will inspire the whole gaming industry.
 

Responsibilities:

• Create and animate 2D and 3D videos with a focus on After Effects and Cinema 4D
• Conceptualize, present and execute your ideas from start to end: Lead your own creation from sketch to final high-quality product
• Collaborate with designers, editors and motion artists in creating 3D content: from Full CG videos and motion graphics to VFX in live-action videos
• Explore and implement current trends and tools in 3D design, animation and production pipeline
• Attend dailies and participate in creative brainstorming
• Present your own creative ideas in a dynamic environment and find solutions within tight schedules
   

Requirements: 

• Experience in After Effects and Cinema 4D (5+ years)
• Wide 3D skillset: modeling, lighting, rigging, animation, shading, and rendering (Redshift)
• Experience in 2D animation and motion graphics in Adobe After Effects
   

Advantages:

• Experience integrating 3D in After Effects
• Experience with Cinema 4D's Plug-ins like X-Particles and realflow
• Experience using popular game engines such as Unity or Unreal Engine
• Experience in using various generative AI tools
   

*** PLEASE ATTACH A LINK TO AN ONLINE PORTFOLIO/SHOWREEL
 

Benefits:

Why join Moon Active? 

• Be part of a leading global mobile gaming company with a unique product enjoyed by millions
• Thrive in an exceptional, innovative, and dynamic environment
• Enjoy full transparency and open communication with talented colleagues across teams
• Take advantage of tremendous opportunities for professional growth and career advancement within a rapidly expanding company
• Influence and help build personalized product experiences that impact millions of users worldwide
   

We offer:

• Generous compensation; paid vacation and sick leave
• Comprehensive medical and life insurance for you and your family members
• CrossFit & running classes at the office and MultiSport card
• Comfortable office located on Królewska 16 street, Warsaw
• Free daily breakfasts and lunches, as well as a fully stocked kitchen with snacks and fruits
• The latest tech equipment, including macOS devices
• Training & Development/Tuition reimbursement
• Friend Referral Program with generous bonuses
• Friday Happy Hours and team gatherings to foster a fun and collaborative workplace culture
• Relocation bonus for non-local candidates
• Bicycle and Car parking

About Us

Soft Techies is a fast-growing outsourcing software agency focused on delivering high-quality development solutions to international clients. We are entering a rapid growth phase this year and are looking for a proactive and organized professional to help streamline and scale our internal operations.

 

Role Overview

We are looking for an Operations Manager who will take ownership of key internal processes and help drive efficiency across the company. This role is ideal for someone who enjoys working across different areas of the business and can independently manage important operational tasks.

 

Key Responsibilities
 

• Manage and coordinate recruiting processes (candidate sourcing, screening, communication)
• Support sourcing efforts for clients and internal needs
• Prepare presentations and business materials
• Oversee and organize company content (documents, internal knowledge, marketing materials)
• Take ownership of various operational and administrative tasks
• Improve and optimize internal workflows and processes
• Collaborate closely with leadership on high-priority initiatives

About Us

We are a modern defense-sector manufacturing company building high-tech solutions with real strategic impact. Our work is grounded in engineering excellence, rigorous quality standards, and a systematic approach to development. We operate on principles of responsibility, precision, confidentiality, and teamwork — and we invest continuously in technology and production modernization so every specialist sees the direct result of their contribution.

Role Purpose

Support the full engineering cycle across research, development, and product improvement. The role bridges technical expertise, requirements analysis, and component-level work to deliver efficient, reliable, and competitive solutions.

Responsibilities

Component Selection

• Select components based on required technical parameters and mission constraints

Firmware Development & Adaptation

• Build firmware from source for specific camera chipsets; disable unused modules to reduce load and improve boot time
• Configure H.264/H.265 video encoder parameters for optimal balance of image quality, bitrate (radio/fiber transmission), and minimal latency — critical for FPV applications
• Configure, modify, and maintain flight controller firmware (Betaflight, ArduPilot) per hardware and mission requirements
• Write low-level MCU code; manage peripheral devices (sensors, ESCs, radio receivers)
• Optimize system performance to ensure minimal latency and high update rates for precise control

Integration

• Develop or implement bidirectional communication between devices and the flight controller (UART, SPI) for telemetry and OSD data overlay
• Program logic to embed FC data (battery voltage, flight mode, RSSI) directly into the video stream of digital VTX systems
• Integrate and optimize analog and digital video transmission systems for minimum latency and maximum signal quality

Testing & Debugging

• Build and test prototypes
• Test systems under high vibration and extreme temperature conditions
• Monitor resource consumption and optimize code to prevent overheating or in-flight freezes
• Run simulations to validate new solutions prior to deployment
• Plan and conduct flight tests for data collection, issue identification, and final tuning
• Debug hardware interfaces and perform electrical-level diagnostics

Documentation

• Maintain technical documentation, setup guides, and maintenance instructions for all developed systems

Role Overview

The Lead Generator will be responsible for researching, identifying, and reaching out new leads. You will use a combination of digital platforms (LinkedIn, email campaigns, Facebook forums, Reddit discussions, and industry groups) to connect with decision-makers, introduce Koscom’s services, and set up meetings for our Sales Managers.

Key Responsibilities

• Prospecting & Research
  • Identify target companies, primes, ISPs, and contractors in the telecom and utility sectors.
  • Use LinkedIn, industry directories, RFP platforms, and online communities to map out decision-makers.
• Outreach & Engagement
  • Execute outreach campaigns across LinkedIn, email, Facebook groups, Reddit forums, RFP/bidding platforms.
  • Join relevant discussions and forums, positioning Koscom Cable as a credible subcontractor/partner.
  • Generate interest and set up introductory calls or meetings for the Business Development team.
• Reporting & Tracking
  • Maintain accurate records of outreach, responses, and lead status in CRM.
  • Provide reports on lead generation performance, opportunities, and pipeline growth.

Requirements

• Proven extensive experience in B2B lead generation at least 6 month, preferably in telecom, construction, utilities, IT, or other technical segments of the US market.
• Strong knowledge of outreach tools.
• Excellent written and verbal communication skills in English.
• Ability to engage professionally in direct messaging.
• Ability to execute challenging searches.
• Self-motivated, target-driven, and comfortable working remotely.
• Perseverance over monotonous tasks, while not losing overall strategic view in the midst of routine.
• Excellent accuracy with documents and CRM 
• You have your own modern PC/Laptop with access to high-speed and redundant Internet, and your home electricity is stable and backed up.

What We Offer

• Competitive compensation (base + realistic performance bonuses).
• Partially flexible work schedule on remote.
• Opportunity to grow into a LeadGen Lead or SDR role.
• Work directly with a growing team serving market leaders in the US, nationwide.

Please ensure that your CV or cover letter includes a link to your LinkedIn profile.

We are seeking a motivated and enthusiastic Recruiter to join our dynamic HR Department. As an in-house Recruiter, you will be the driving force behind hiring the best cable technicians on the US market for our growing team of over 300 contractors. No prior experience necessary; however, a strong willingness to learn and grow in field is essential.

Responsibilities:

• Implement effective recruitment strategies to source and screen candidates to identify the best fit for our open positions.
• Use multipule channels, including job boards, social media, and professional networks to identify and attract qualified candidates.
• Schedule and conduct online interviews to assess candidate qualifications and fit.
• Effectively communicate with candidates, negotiate offers and assist with completing paperwork for new hires.
• Manage our CRM system, maintain accurate and up to date records, generate reports for Recruitment Team Lead to ensure efficient tracking and monitoring of the recruitment process.
• Collaborate with the Recruitment Team Lead to understand the company’s hiring needs and ensure the successful placement of candidates.
• Continuously seek ways to improve the recruitment process and enhance the candidate’s experience.

Requirements:

• High School Diploma or equivalent; a degree in Human Resources or a related field is a plus.
• Ability to conduct 20+ cold calls per day to build a robust pipeline of qualified candidates.
• Availability to work from 9 AM to 5 PM EST (New York time zone), Monday to Friday.

Skills:

• Strong communication skills, both verbal and written.
• Excellent interpersonal skills with the ability to build rapport quickly.
• Adaptability and a willingness to learn new processes and tools.
• Ability to work collaboratively in a team environment.

About Koscom Cable Inc.

Koscom Cable Inc. is an authorized contractor serving over 25 states in the US. We provide technical staffing services to leading communications, internet, and media companies, such as Comcast, Spectrum, Verizon, and AT&T. With a team of over 300 skilled cable technicians, we are committed to maintaining the highest standards of excellence in everything we do. We are seeking individuals who share our passion for success and are eager to join our dynamic team. If you have the skills, experience, and drive to excel as an in-house Recruiter, we encourage you to apply and be a part of our growth journey.

Candidates based in Poland are especially welcome. Proficiency in Polish will be a strong advantage. 
 

Scope of Work (Snowflake Data Engineer / Architect)

- Migration of data processing pipelines and datasets between two Snowflake instances. 

- Reverse engineering of selected existing solutions in order to assess the required level of modification (including implementation of selected adjustments). 

- Migration of several Streamlit applications (native Streamlit in Snowflake) alongside the data and pipelines. 

- For selected datasets and pipelines, implementation of new components (code, data structures, and Snowflake cross-account data sharing mechanisms). 

- Re-creation of an existing data processing framework currently used by another business unit on the new Snowflake account. 

- Ensuring that all data structures required for critical applications and Power BI reports are available in the new Snowflake account, including the pipelines/processes feeding those structures. 

-The role will require close collaboration with a Power BI specialist responsible for analyzing and prioritizing semantic models and Power BI reports currently consuming data from the existing Snowflake account.

Primary Skills: 

- SQL

 -Snowflake (preferred) or other cloud data warehouse solutions 

- Data layering 

- Stored procedure / Cursor / Dynamic SQL / Window functions / Recursive Query etc C# development 

- ETL - Azure Data Factory (or other ETL Tools)

- Data pipeline design 

- REST API / Oauth 

- Semi-structured Data 

- File Processing: JSON / XLSX / CSV / PARQUET

We offer:

• Attractive financial package

• Paid vacation, holidays and sick leaves

• Challenging projects

• Professional & career growth

• Great atmosphere in a friendly small team

• Flexible working hours

We are a professional SEO company working with international clients in highly competitive iGaming and casino niches.
Our team of specialists creates and scales SEO strategies for project portfolios where results and a systematic approach truly matter.
We continuously improve our processes, implement cutting-edge optimization methods, and are looking for a Head of SEO who will help us scale the direction and build teams for effective project growth.
 

Key Responsibilities

• Develop and implement SEO strategies for project portfolios and international brands
• Build, manage, and scale teams of SEO specialists, team leads, and experts of various profiles
• Optimize internal processes to scale the SEO direction and increase overall efficiency
• Work with highly competitive geographies, continuously improving approaches and adapting to search engine algorithm updates
• Collaborate with all key departments of the company to ensure effective traffic monetization
   

Requirements

• 5+ years of hands-on experience in SEO
• 2+ years of experience managing SEO teams or SEO directions
• Experience working with large-scale SEO projects and multi-brand structures
• Strong technical SEO expertise (indexing, redirects, canonicals, server responses)
• Practical understanding of Google Core Updates, E-E-A-T, and anti-spam filters
• Experience setting tasks for developers and controlling their execution
• Understanding of a performance-driven approach to SEO and traffic monetization
• Experience in iGaming, casino, affiliate, or other highly competitive niches will be a strong advantage
• Strong analytical and strategic mindset combined with a realistic assessment of team resources and capabilities
   

What We Offer

• A key role in developing the SEO direction of an international holding
• High level of autonomy in strategic decision-making and the opportunity to implement your own ideas
• Long-term cooperation with a stable and fast-growing company
• Direct support from company owners and a senior team with deep SEO expertise
• Flexible cooperation format (in-house or contract), modern tools, and all necessary resources to execute ambitious plans
  
  📩 Ready to build a high-impact affiliate program from the ground up? Send us your CV — let’s talk!

Job Description
 

We are currently hiring Kyiv-based applicants for the following shift:

• Tuesday — Saturday 8AM—5PM
   

Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. You will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. In your day-to-day, you will:
 

• Provide Base44 users with complex technical solutions, including remote access to systems, analyzing diagnostics, and troubleshooting network or database issues 
• Implement fixes, workarounds, or configuration changes to restore functionality 
• Properly identify, document, and escalate bugs for quick resolution 
• Recognize trends in user experiences and advocate for fast solutions 
• Interact closely with the product team to understand features, functionality, and potential pain points 
• Document and clearly communicate technical issues to developers with detailed steps for replication 
   

Requirements

• 1+ years of experience in a customer-facing technical role
• Strong technical skills, comfortable navigating unfamiliar tools and technical documents 
• Demonstrated ability to take ownership of initiatives and drive them to completion within a fast-paced environment 
• Ability to work well in small, collaborative teams and communicate clearly in both verbal and written forms 
• Strong growth mindset and a relentless pursuit of success, with a genuine eagerness to learn and develop new skills 
• Familiarity with JavaScript and React basics 
• Experience troubleshooting API connections, inspecting network requests, and identifying errors in the console 
• Proven experience with vibe coding tools - an advantage 

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field - an advantage

  
   

About the Team
 

We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
 

We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.

We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.
 

The Base44 Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.
 

About Wix
 

Wix makes it possible for anyone to succeed online. 

Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 299 million users and their visitors worldwide. 

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description
 

This role is currently available in the following shift. 
 

• Tuesday - Saturday, 6 AM - 3 PM

   

• Work with users to determine their needs and help them reach their business goals and enhance their online presence.
• Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.
• Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.
• Be an advocate for our technical products and services, being able to explain their functionality and value
• Develop expertise in Wix products and stay up to date with new features and improvements.
• Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps.
• Analyze user behavior and relevance to determine their effect on user satisfaction.
   

***

This is a flexible hybrid position based in Kyiv.

At Wix, we value the flexibility of a hybrid work setup — giving you the opportunity to collaborate in the office when needed while staying connected remotely.
We’re looking for Ukraine-based professionals who can balance their time between working from home and engaging with the Wix team on-site. This setup offers the best of both worlds: the comfort of remote work combined with the energy of face-to-face collaboration when it matters most.
 

Requirements

• Fluent in English (verbal and written) 
• Based in Kyiv
• 1+ year of experience working  in Technical Support/Solution topics in a Web environment
• Ability to digest information quickly and relay it in a clear way
• Gain meaning and pleasure in helping others succeed and are curious to know what really drives users
• Strong critical thinking skills and confidence taking responsibility and ownership 
• High performance standards and constantly working to improve 
• Passionate about new technologies and always eager to learn more
• Ability to thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow

• Bonus points if you have experience working for a tech or at an internet company

   

About the Team
 

We are Wix’s Customer Care Guild. We’re not your typical customer support. We represent the Wix user’s voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. This is a flexible hybrid position based in Kyiv. Currently our employees are given the opportunity to work from wherever they feel most comfortable, at home or at our offices, given the current circumstances

Meet the team: Customer Care

About Wix

Wix makes it possible for anyone to succeed online. 

Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 299 million users and their visitors worldwide. 

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

We're proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.

We are a performance-driven affiliate and DTC company operating across multiple verticals, including subscription-based products and one-time purchase e-commerce models.

We work internationally with a strong EU and US market, focus and actively scale payment infrastructure across multiple GEOs.

About the Role

We are looking for a PSP Manager who will take full ownership of payment operations and provider relationships.

Responsibilities

• Sourcing and onboarding new payment service providers
• Managing relationships with acquirers and processors
• Negotiating fees, rolling reserves, and contract terms
• Improving approval rates and reducing payment declines
• Monitoring and managing chargeback ratios
• Optimizing 3DS flows and fraud settings
• Working with cascading and routing logic
• Coordinating with tech and finance teams
• Scaling processing capacity across different GEOs

Requirements

• Proven experience with PSPs and payment processing
• Experience with subscription or one-time purchase models
• Strong understanding of approval rate optimization
• Experience managing chargebacks
• Strong negotiation skills
• Analytical mindset
• Ability to work independently

Strong Plus

• Experience working with EU acquirers
• Understanding of BIN routing and cascading
• Experience managing multiple MIDs
• Familiarity with international payment flows

We Offer

• Remote position
• Long-term cooperation
• Competitive compensation (base + performance bonus possible)
• Opportunity to build and scale payment infrastructure

Please Include

1. Your PSP experience
2. Business models you worked with
3. GEO experience
4. Chargeback management experience
5. Expected compensation